Contents

Editorial ...... 03

Tête-à-Tête ...... 04

Little steps, big dreams ...... 06

Building the digital bank ...... 10 OUR WORLD VOL II ISSUE 4 In the news ...... 12 PUBLISHED BY The Corporate Communication Bank bulletin ...... 13 Department, HDFC Bank Ltd. Sporting excellence ...... DISCLAIMER 18 This issue of OUR WORLD Offers & deals ...... might contain forward-looking 20 statements based on current Break Time ...... assumptions and forecasts made 22 by HDFC Bank Ltd. Various Shutterbug ...... known and unknown risks, 24 uncertainties and other factors could lead to material differences between the actual future results, financial situation, development or performance of the company, and the estimates given here. The company assumes no liability whatsoever to update or validate these forward-looking statements or to conform then to future events or developments.

Note: The brand names and logos used in the issue of OUR WORLD are registered trademarks of Missed our coverage of Josh Unlimited? their respective owners. They are You can still catch all the Josh photographs, videos and interviews. Simply used here solely for the purpose click here! of identification and quality description. EDITORIAL Going for growth

reetings fellow bankers! We are In today’s business world, it is impossible pleased to present the latest to neglect the growing importance of Gissue of Our World. The weeks having an online presence. Our Bank’s since our last issue have proved eventful, digital channels were recently brought and so we have lots to report on the under one umbrella in the effort to latest news and happenings from across grow our Bank’s digital effort in a more our Bank. focussed, integrated way. We spoke to Mr Nitin Chugh, Head - Digital Banking, Our cover story is about our Bank’s to learn how this vertical will bring more Sustainable Livelihood Initiative. value to our customers. Launched in 2006, the initiative is reaching out to economically backward Apart from this we have the regular communities across India, helping updates on the news in the Bank in Bank them be self-sufficient by offering Bulletin and the impressive sporting affordable credit and skill-based achievements of our colleagues at inter- training. In our feature, we focus on how corporate tournaments in Sporting SLI is empowering rural women with Excellence. services and skills, helping them be self- sufficient. Summer vacation is still on, and we have some great travel deals for Bank staff in We then sat down with Chief Information the Offers & Deals section. Officer Anil Jaggia for a quick tête-à-tête. In the interview he talks about how he And if it’s just a short break you’re came to join our Bank and what he loves looking for, our Break Time games and about working here. gyaan should do the trick!

Our World | Vol II Issue 4 3 ‘Work because you enjoy TETE-A-TETE the work’

Anil Jaggia, Chief Information Officer, believes that it is passion for your work that translates into achievement. In this Tête-à-Tête he shares his journey with our Bank thus far and what he thinks will take us to even greater heights

4 Our World | Vol II Issue 4 TETE-A-TETE

Tell us a bit about your career. Conversely, if there is an employee I have been in banking for about 27 that is just coming in to work with no years; I started my career in 1986. desire to make things happen, that is I joined straight from college (IIM something that irritates me. Ahmedabad) with Citibank’s campus recruitment. I was with them till 2004, What are your hobbies? then left them and came back to India. That is where I find a challenge. Work takes a lot of my energy and time. I have What do you enjoy most about your a passion for golf, which also takes a lot job? of time. When the sun is shining, I play I love to win awards for the organisation; golf and when it is raining, I play bridge. the team likes to win all the IT awards at every kind of ceremony. Do you play any instruments? Unfortunately I don’t but I would love to. Interestingly, there is this one magazine, One of the things on my bucket list is to which for whatever reason, when they learn to play saxophone. I haven’t gotten give the Best Bank award to our Bank down to it, but I hope to some day. they will not give us the IT award, and the year we win the IT award we won’t Your message to colleagues. win the Best Bank award. So I remember My message to all the employees is to that as a conversation that I have with have a passion. Come to work because our MD. you enjoy the work you are doing. If you don’t enjoy the work, find some other What qualities do you appreciate work to do. among colleagues? First and foremost, I like to see passion. For the complete tête-à-tête, watch the Second, attitude. All this translates video on Page 4. You can also read the into a desire make something happen. transcript by clicking here.

Our World | Vol II Issue 4 5 Little steps, big dreams COVER STORY COVER

The Sustainable Livelihood Initiative is empowering India’s rural women through micro-finance and micro-entrepreneurship.Banhisikha Roy, SLI (Chennai), tells us how...

ural India has a long way to go Gender discrimination is a devastating when it comes to progress and reality in developing countries and Rdevelopment. And the key to women continue to remain oppressed the progress is inclusive growth – not at home and in society. Women are just of economically disadvantaged dependent on family and kinship to communities, but of women. access basic needs and economic

Our Bank organises programmes to train rural women in the protection of traditional cattle breeds

6 Our World | Vol II Issue 4 COVER STORY 7

Our World | Vol II Issue 4 Vol | World Our

A helping hand helping A Micro recurring deposit Micro-insurance Credit counselling banking Doorstep activities like paper dish making, making, dish paper like activities and detergent making, agarbati indigenousprotecting cattle Agricultural training training Agricultural Veterinary training such as Micro-enterprise motivational training training hygiene and Health Training in food-processing like like food-processing in Training Training in household-related

snacks

Non-financial or capacity-building activities include: Some of the financial services financial the of Some include: making candle breeds

picklemaking, papad making,

These women possessThese women abundant They enterprises. up take to resources of availability easy of benefit the have It is for these reasons reasons these for is It This method has proved more beneficial beneficial more proved has method This rural in women getting in effective and them enables it since involved areas while income family the to add to and household own their of care taking tasks.livestock-centred The SLI team aims at improving the the improving at aims team SLI The standard through empowerment living of effort, that Towards handouts. of instead it has the Self-Help Group adopted uses The model micro- model. (SHG) entrepreneurship economic achieve to and members the of independence increase employment opportunities, all social system. existing the within The empowerment road to tool a very is powerful inclusion Financial economically empower to disadvantaged rural women. opportunities. Initiative Livelihood Sustainable the that a number undertaken has team (SLI) are that activities and programmes of rural in women for specifically designed areas. 8 COVER STORY Our World | Vol IIIssue 4 mushroom cultivation Coimbatore, in mushroom TN Women on training a session attend decision-making status in the family and capabilitiespersonal increase and their rural women helps to enhance their development among Entrepreneurship and entrepreneurial areas well. as is extendedSupport in non-financial beyond considerations. financial just The scope of the SLI team however goes processing-oriented enterprises. both production and effectively undertake and related resources. Hence, they can farm- and livestock-based raw materials a daily income of ` items at wholesale rates and now earns Finance to purchase books and other Viable utilised shop. She stationery a Seema Rani from Jind (Haryana) runs to amonthly earn income of ` Social Welfare Department, enabling her local the from uniforms school for orders machine. Our Bank also facilitated work Finance loan, to purchase asewing garments, she availed of aViable (Tamil Nadu). in expert stitching An Mahalir Suya Uthavi Kuzhu in Thiruvarur Thatchanamoorthy of Guru member One such case is that of Kalavathi, a rural areas. with and mobilising women living in the engaging in success achieved significant a presence in 20 states today. It has The initiative, which began in 2006, has ground the On their earning potential. expand their buyer base and therefore clients set up market linkages, helping helps also society awhole. as team The 400. 8,000. COVER STORY 9 . (incense Our World | Vol II Issue 4 Vol | World Our -making. -making. training on making agarbatis own their formed now have They sticks). agarbatis selling and making business, Similarly, 19 women in Nalbari (Assam) (Assam) Nalbari in women 19 Similarly, 100 pickle-making; in trained were from ()Raichur were women trained in agarbati Lending support with a hand lends also team SLI The income and money to related tasks other management. Our conducts Bank credit counselling sessions during loan disbursement and aspects covers like credit planning, savings, utilisation, etc. facilities, banking insurance, Through the Anywhere Bank Terminals banking avail can customers (ABTs), and withdrawal as cash such facilities Clients doorstep. their at deposit cash future meet to arrange and plan also can financial subscribing to commitments by micro-recurring deposits. effortAnd the so continues...towards empowerment, growth, progress, development. In Petlad (Gujarat), 21 ladies attended attended ladies 21 (Gujarat), Petlad In In Tiruvannamalai (Tamil Nadu), 95 95 Nadu), (Tamil Tiruvannamalai In in trained were village the of members learned They dairymodern practices. prevention disease fodder, better about increasing for techniques and methods milk production. It is because of success stories like like stories success of because is It identify to continues team the that these support and with engage to avenues new rural women. A training session on paper dish making in in making dish paper on session A training progress Rajasthan at Sangamner, Building the digital bank FEATURE

here was a time not too long ago when you had no option but to T go into your local branch for all your banking needs. But technology has rapidly changed the way people interact with their bank. These days you have your bank at your fingertips as ATMs, PCs, laptops and smartphones are rapidly becoming the primary platforms utilised for daily banking requirements.

Our Bank has been a pioneer when it comes to digital banking. We reach out to our customers through multiple channels – NetBanking, PhoneBanking and MobileBanking.

Our PhoneBanking is available across all locations, covering 100-per cent of retail Our Bank has taken strides in building branch locations. Additionally, these itself a robust digital presence, taking our services are available for NRI customers banking services to the fingertips of our across the globe. customers. A look at our digital banking vertical... Today, 82 per cent of all customer-

10 Our World | Vol II Issue 4 FEATURE initiated transactions happen on We have also launched MobileBanking electronic channels, signalling Apps and a MobileBanking browser- widespread acceptance of electronic based site that are optimised to work banking. With the click of a mouse you fast even on a 2G connection. In fact, can check your bank balance, pay your we are the only bank in India (and most bills, set up a fixed deposit, transfer probably in the entire world) to offer money to a friend’s account or shop such a large set of transactions (more online. Our Bank even offers you the than 60) on the mobile. option to make a donation to several temples online. We are one of the first banks in India to introduce a Banking app customised for We were also the first to launch tablets like Windows Surface and iPad; MobileBanking on January 1, 2000, and the first to introduce MobileBanking when were realised the immense in a regional language with the launch potential of the mobile phone. HDFC of our MobileBanking services in Hindi Bank has launched MobileBanking through the Hindi Android app and Hindi solutions ranging from SMS banking, SMS banking. browser-based banking and apps for smartphones. As technology quickly changes the landscape of the banking industry, Our MobileBanking product has been our bank felt the need to bring these developed keeping in mind the unique channels together under a newly created composition of the Indian market vertical known as Digital Banking. We where we need to take into account sat down with Mr Nitin Chugh, Head smartphones, feature phones, phones – Digital Banking, to take us through with no data connections and phones what this new vertical means for our with data connections that could be Bank. [For the complete transcript, click either 2G or 3G. here.]

Our World | Vol II Issue 4 11 IN THE NEWS elections’ deliver before thenext ‘ Express. from The Indian Express and The Financial depth conversation with over 25 journalists Puri on myriad topics. March On 22, Aditya Mr entertainment to have afreewheeling chat the world of business, politics and Idea Exchange invites from leaders UPA , MD, participated in acandid and in-

has to read article read

announced Robust Q4r the key drivers of our Bank’s growth. the progress made over the year and FY2013 NOW. on ET He also discusses announces the stellar results of Q4 and Paresh Sukthankar Director Executive esults watch video watch

BANK BULLETIN

News at a glance

JetPrivilege-HDFC Bank card wins Raipur Currency Chest launched award On April 5, Mr Nirmal Chand, General Our co-branded JetPrivilege-HDFC Bank Manager, RBI – Raipur, inaugurated the Credit Card was voted the ‘Best Loyalty Currency Chest Raipur in Chhattisgarh. Credit Card’ in Middle East/Asia/ Also attending the event were Chairman Oceania at the prestigious Freddie of the Chhattisgarh Housing Board Awards 2013. Mr Subhash Rao, and Mr Anand Dusane, Regional Head, WBO, West 1 region. The credit card allows cardholders to earn 3X JPMiles when purchasing Jet The new chest will support 40 branches Airways tickets, receive complimentary and 65 ATMs, and will also house the airport lounge access and more, Raipur Wholesale Banking Operations depending on the card type. Customers (WBO) team. It is our Bank’s 21st chest, also get welcome bonus JPMiles for the the third in the West I region and first in first year and bonus JPMiles on renewing the state. the card each year, flight discounts and the ability to earn Tier Points. “The construction quality of the building and layout plan including the The Freddie Awards are one of the most necessary inside and peripheral security illustrious awards in the airline industry. arrangements are excellent. I am very The awards function celebrated some impressed with the entire set-up of the of the world’s best customer loyalty currency chest. I am sure this currency programmes in Washington DC, where chest will meet all expectations of the Mr Kaushal Satam, Head JetPrivilege, RBI as well as the public in general,” said Jet Airways, received the award. Mr Chand at the occasion.

Our World | Vol II Issue 4 13 BANK BULLETIN

Mr Nirmal Chand, General Manager, RBI – Raipur, inaugurated the Currency Chest Raipur in Chhattisgarh

The chest will be led by Mr Uday Verma, Mr Ashok Khanna, Senior Executive Head, Currency Chest, Raipur. Vice President & Business Head, Vehicle Loans, and Mr Rajan Pental, Gujarat hosts Grameen Mega Loan Executive Vice President & Business Mahotsava Manager, Auto Loan, handed over On April 26, HDFC Bank, held a vehicle keys to customers at the event. Grameen Mega Loan Mahotsava at Also present at the occasion were Mr Valsad, a small town famous for its Arvind Bhai Patel, President, APMC, mango and chickoo orchards. Valsad; Mr BD Patel, TDO, Valsad; and

14 Our World | Vol II Issue 4 BANK BULLETIN

Mr Kirit Bhai Patel, Chief Officer, Nagar loans were extended to customers. Palika, Valsad. Other three-day loan melas were Speaking on the occasion, Mr Khanna also held in the nearby locations of said, “Rural India has witnessed a Gidderbha, Malout, Rampur Phool and remarkable transformation. Thanks to Talwandi Saboo. a host of factors, better realisation for agricultural produce being the primary In Bhatinda, vehicle keys were handed to one, rural India has emerged as a market customers by Mr Rajan Pental, Executive of huge potential. Vice President & Business Manager, Auto Loan, HDFC Bank. “The generation of demand augurs well for banks like HDFC Bank. Using Among the dignitaries present at the Grameen Loan Mahotsava as a platform, occasion were Mr S Baljeet Singh Bir we are offering a variety of products to Behman, Mayor, Bhatinda; and Mr S our customers across the length and Pritam Singh Kotbhai, MD, GCA. breadth of Gujarat.” “In the recent past we have seen rural Grameen Mega Loan Mahotsava India undergo a number of significant held in Punjab changes. Many elements, including On May 3, our Bank held a Grameen better realisation of agricultural produce, Mega Loan Mahotsava at Bhatinda, have contributed to this changing home to one of the largest food grain landscape, which has led to increased and cotton markets in northern India. demand for banking products in these areas,” said Mr Pental, speaking at the At the Bhatinda event, a variety of loans event. such as tractor loans, auto loans, two- wheeler loans and commercial vehicle “The rural market shows great potential

Our World | Vol II Issue 4 15 BANK BULLETIN

Mr Rajan Pental, Executive Vice President & Business Manager, Auto Loan, HDFC Bank, hands the keys to a new vehicle to aq customer at the Grameen Loan Mahotsava, Bhatinda

for HDFC Bank and it is our earnest platform, we are able to offer a variety endeavour to make a difference to the of products to our customers in this lives of people residing in rural areas region.” by reaching out to them and offering them benefits of organised finance,” he Training session on clean note policy continued. in Chennai On April 20, 30 new tellers attended a “Using Grameen Loan Mahotsava as a training session held at Bank House

16 Our World | Vol II Issue 4 BANK BULLETIN

Chennai. The training session covered Customer and Anti Money Laundering the RBI’s clean note policy and subjects. The staff shared feedback adjudication of notes. on the session, saying that they found the training very useful and almost Mr Ramkumar, Manager, RBI, spoke all of them passed the oral exam in about the clean note policy and fake adjudication of mutilated/cut notes. note identification/adjudication during the session. The session was organised by the Humar Resources Learning and He was followed by Mr Krishna Iyer, Development Department, and the Bank AGM, RBI, who covered the Know Your House Admin team.

Bank employees attend the training session on the RBI’s clean note policy and adjudication of notes in Chennai

Our World | Vol II Issue 4 17 Sporting excellence SPORTS

A round-up of the many achievements of our Bank’s corporate sports teams

Pune cricketers win Emirus The team Corporate Super 9 HDFC Bank’s Pune team emerged Avinash Jadhav (Captain) victorious at the novel 9-a-side Prashant Jadhav tournament. Out of the 16 teams that Nirmal Harshe participated, our team won the Finals Sushil Shewale against the Saarthi Group team by 7 Sham Nandargi runs. The achievement is even more Abhijit Mirasdar commendable since the team played the Vithal Kanse tennis ball tournament immediately after Umesh Deodhar playing a T20 leather ball league match Shashikant Kamath at a different venue. Vidul Karanje Rahul Kolekar The tournament, organised by SportiLuv and Krida was played over two weekends (April 13-14 and 20-21) at the Symbiosis Institute’s Lavle Campus.

Special mention: Man of the Match (QF and SF): Vithal Kanse Man of the Match (Final): Prashant Jadhav

18 Our World | Vol II Issue 4 SPORTS team win Runners-up trophy at T20 tourney In March, the HDFC Bank Mumbai cricketers participated in the Woods T-20 Mega Corporate Challenge (season 3) organised by Woods Sports Promotion at Venus Sports Ground in Goregaon.

Of the 16 teams that participated, the Finals had our team battle for the title against Standard Chartered Bank, who finally emerged winners.

The team Avinash Jadhav (Captain) Sukesh Shastri Clifford Kilmo Rakesh Yadav Vitesh Bhobe Siddharth Puthran Neville Joseph Avilon Noronha Roosevelt Mathias The Mumbai cricket team with their runner-up trophy

Mumbai footie team come in second On March 9, the HDFC Bank men’s team bagged the Runners-up trophy at the Corporate Series 2013 held in Mumbai.

The team played Capgemini in the Finals of the 5-a-side inter-corporate football tournament which was finally decided by a penalty shootout. The football team at the Corporate Series

Our World | Vol II Issue 4 19 OFFERS & DEALS NEWS OFFERS & DEALS HDFC Bank employees can now avail a very special rate of INR 4,500 + Tax on Single and Double occupancy.

Inclusions: Breakfast, airport transfer, 10% discount on F&B, 15% discount on Sunday brunch (INR 1,499 + Tax, 20% discount on spa

For any further clarification call or email:

Rakesh Sawant Business Development Manager - MICE HOLIDAY INN MUMBAI INTERNATIONAL AIRPORT Sakinaka Junction, Andheri Kurla Road, Andheri East, Mumbai - 400072.

Direct Line: +91 22 40851846 Main Line: +91 22 40851800 / 61161800 Fax: +91 22 40851828 Cell :+91 9004617848 Email: [email protected] Website: www.holidayinn.com

20 Our World | Vol II Issue 4 OFFERS & DEALS HDFC Bank employees can now avail a very special rate of INR 4,500 + Tax on Single and Double occupancy.

Inclusions: Breakfast, airport transfer, 10% discount on F&B, 15% discount on Sunday brunch (INR 1,499 + Tax, 20% discount on spa

For any further clarification call or email:

Rakesh Sawant Business Development Manager - MICE HOLIDAY INN MUMBAI INTERNATIONAL AIRPORT Sakinaka Junction, Andheri Kurla Road, Andheri East, Mumbai - 400072.

Direct Line: +91 22 40851846 Main Line: +91 22 40851800 / 61161800 Fax: +91 22 40851828 Cell :+91 9004617848 Email: [email protected] Website: www.holidayinn.com

Click for details Our World | Vol II Issue 4 21 BREAK TIME Break Time Hard at work? Here’s a well-deserved break. Tease your brain cells, laugh a little, learn some valuable tips... and feel free to send us your contributions!

Banker’s quiz Know your terms Quiz number: 9 Jun 13, 2013 Collecting Banker: Also called Here’s something to tease your brain. receiving banker, who collects on Participate and stand the chance to win exciting prizes. instruments like a cheque, draft or bill of exchange, lodged with himself for TAKE THE QUIZ the credit of his customer’s account.

Winner of Quiz 8: Shravan Kumar G, Banking humour EEG, Visakhapatnam Jun 13, 2013 A very successful banker had a peculiar habit. He would go to his desk Keeping count everyday, open a locked drawer, look inside, lock the drawer again, and start May 28, 2013 his work. His subordinates knew that he hid the secret of his success in the drawer. So one day when the banker had gone out of the city, the juniors decided to learn the secret.

They broke into the drawer, and looked inside. There was one small piece of paper inside, it said: “Left is debit and right is credit.” Click to view solution.

22 Our World | Vol II Issue 4 BREAK TIME

Office exercises

Neck stretch: Sit on your chair, sitting, lift your shoulders up towards reach down and hold the side of the your ears, squeezing them as hard as chair with your right hand. Gently you can. Hold for 1-2 seconds and pull while tilting your head to the left, roll them back as you relax down. feeling a stretch down the right side Upper body stretch: Lace your of the neck and shoulder. Hold for fingers together and stretch them up. 10-30 seconds and repeat on the Take a deep breath as you stretch other side. up, then exhale and open your arms. Shoulder shrug: While standing or Repeat 8-10 times.

App of the month QR reader Quick Response (QR) codes are an easy way to connect to a certain webpage on your smartphone’s browser. We have introduced QR codes in the latest issue of Insight, so that you can access all the articles Get QR code reader app and images on your smartphone Step 1 on your smartphone when you are on the move. Most smartphones come with a QR reader Step Launch the app and scan app installed. If yours doesn’t, all you 2 the QR code need to do is download a QR reader app, most are free. Once installed, Step Enjoy access to additional features online! you can scan the QR code and get 3 immediate access to content online! Click to share your app with us.

Our World | Vol II Issue 4 23 < NEWS BUG SHUTTER on NetMeeting with IP address: 10.2.233.78 Some superb shots of sights that caught If you have you’d pic agreat that like to share, simply e-mail it to it e-mail simply [email protected] or the fancy of HDFC Bank colleagues SHARE YUR PICTURES! Blues Life Of by James Antony, HRD, Chennai by

June 19 June

<