MAIN PROGRAMME GRANT: RECOMMENDATION REPORT for 2014/15
Name of organization: 170 Community Project Address 170 New Cross Road, London SE14 5AA Ward located Ward(s) served New Cross New Cross, Telegraph Hill and Evelyn Last AGM held: To be verified. If registered charity/Company, when returns are due to regulatory body and have they been submitted on time: Yes, their next returns are due on 31 Dec. 2013 Amount requested: £138,958 Grant level recommended: £140,070 Purpose of grant: The Grant is funded under the Gateway Services Theme to provide legal information & advice at general help with casework level.
Services provided by the organisation The organisation is based in the New Cross Ward. It serves mainly New Cross, Telegraph Hill and Evelyn wards.
This service is targeted at excluded individuals and groups in the local community. Other services provided by 170 include: Literacy and ESOL classes, Black Pensioners Group, Lesbian Support Group, Deptford & New Cross Credit Union and the Domestic Violence Group. They also act as lead organization for the Employment and Training Consortium.
Performance
170 Community Project is a well performing organization. Their service and client statics indicate that In 2012 they provided advice service to 951 new clients not seen in the previous 6 months. The total recorded number of clients seen for the year was just over 4000. This figure does not include casual enquiries. Advice was provided on just over 2000 matters with 25% of the matters involving casework, the majority of which concerned welfare benefits and the other major areas of advice being debt and housing.
In terms of output and outcome targets, the organization is on track and expected to exceed their target in view of the Welfare Reform Act, which is already showing increase in demand for advice services across the UK. Moreover, the organization host services that is not part of their output targets, such as: debt specialist advice on Monday afternoons and advice in Turkish language on Thursdays.
The organization has also reported that from April to August 2013 the footfall for the Advice service at 170 was 1893 and that feedback survey received from clients showed no complaints other than minor demands to ensure clients are admitted into the building rather than left queuing up outside. The organization states that this demand is frequently met when staff are available early enough.
170 Community Project was involved in the Advice Lewisham bid for Lottery Funding, which they believe the additional 10 hours per week of professional support for clients accessing online information and claims will bring 170 Advice clients considerable relief particularly given the pressure the benefit changeover will involve.
For the coming year, the organization has already identified the following areas for implementation:
1. Renewing the Quality Mark which is due late January 2. Implementing the Lottery funded programme so as to achieve the funder's dual purpose of additional services for clients under pressure and gear shifting the advice service to cater for the different demands of the new benefit and new funding regimes. 3. Ensuring collaboration with 170 Works which also benefits from additional funding through advice Lewisham’s lottery bid including an element for use of a newly acquired bus. 4. Considering how to make the drop-in accessible to parents of school age children, some of whom find it difficult to access because of the school run and lack of support with that. 5. Considering whether telephone advice might be viable for some clients and explore the Quality implications that such a delivery method might bring.
The organization adheres to the Advice Quality Standard for general help across the priority areas of law and for casework in welfare benefits and housing.
Proposal
The organisation is applying for funding for 170 Advice Service under the Gateway Services to provide legal information & advice at general help with casework level. The amount of fund applied for is the same level as in previous years. Their services, which targets individuals and groups that are excluded from mainstream economic, financial, social and cultural opportunities, is feasible and value for money in that it meets the needs of individuals in need resident or working or studying in L B Lewisham.
Key Expected Outputs and Outcomes 2014/2015:
Outcomes: Outputs: Provide legal advice with • Continue to provide at least 3.500 client-contact casework in welfare benefits & opportunities for new, on-going and follow-up housing work for clients
• General help on general • Assist with basic employment queries, assist to subjects especially for query Bank charges, help with DIY divorce those with language or forms in simple cases, query disputed utilities literacy difficulties bills, interpret official letters for those with language/reading difficulties, help with • Welfare benefits general budgeting, help with filling in passport help : Increase access to applications, Help with filling in school entitlements in 500 cases application forms
• Welfare benefits with • check client benefits and needs, help with casework: Remedy understanding changes in benefit system, incorrect decisions and ensure they have access to IT support for the assist to iron out client digital change up and help them to understand problems with the and to respond to new benefit claim changeover to Universal requirements Credit in at least 105 cases • Review clients’ circumstances and identify errors or misunderstandings in the clients’ claim • Housing: Avoid management or claim related activities; advise Possession proceedings on and assist with reviews and appeals against in at least 50 cases incorrect decisions and help clients with collating supporting evidence and material to • Housing Casework: Avoid present to decision makers or tribunals as repossession in at least 15 necessary in order to correct decisions cases • Early intervention in cases of rent arrears to arrange affordable repayment schedule; provide budget planning support; ensure benefit check to maximise rent support
• Negotiate in possession proceedings, review mitigating circs (mental health, bereavement etc) make outstanding benefit or backdating benefit claims; present a case against repossession –if necessary at court
Conclusion
With the introduction of the Welfare Reform Act and the associated universal credit scheme, benefit cap and bed-room tax, the demand for services provided by 170 Community Project has continued to increase as indicated above. In addition to the provisions of vital services, the organization has been active in fund-raising and promoting partnership work. This is manifested in their active participation in the Employment and Training Consortium and Advice Lewisham through which they feed information to Advice Lewisham to address social policy matters.
Recommendation:
That a grant of £140,070 for 2014/15 be awarded to 170 Community Project.
MAIN PROGRAMME GRANT: RECOMMENDATION REPORT for 2014/15
Name of Organisat ion: 2000 Community Action Centre
Address: 199 -201 Grove Park Deptford SE8 3PG Ward located: Evelyn Ward Ward(s) served: Evelyn Ward
Last AGM held: • Annual General Meeting Date: 28/0813 • Lead Officer Attendance: Sharonne Harvey
If registered charity /Company, when returns are due to regulatory body and have they been submitted on time: • Registered Charity Number: 1084224 – submitted on time to the Charity Commission. • Registered Company Number: 03924401 – submitted on time to Companies House.
Amount requested: £40,000 Grant level recommended: £20,160 Purpose of grant: The strands funded under this grant-aid programme are: • Building Social Capital
The grant is subject to the organisation: • Improving its financial sustainability • Addressing resources to staff the centre. • Incorporating all outputs and outcomes within the community development plan. • Establishing an appropriate quality assurance system for the community centre as a whole during 2014/15.
Services provided by the organisation 2000 Community Action Centre (2000 CAC) is a Charitable Company Limited by Guarantee that was established in 1999 as a part of a regeneration initiative for the Pepys Estate. The centre is situated in the Evelyn Ward which has been ranked as one of the most deprived wards in the borough of Lewisham. 2000 CAC is managed through a team of trustees who host a range of groups and activities fitness classes, martial arts, the Good Retirement Group, Lewisham Disability Coalition, Lewisham Homes (job seekers club), Diabetes UK steering Group, community meetings and private functions.
Performance The overall performance of this organisation has been rated ‘amber/red’ within the council’s traffic light system for grant monitoring. The past year has seen a change in the governance of the centre which has been impacted as a result of the loss of the centre manager; the day to day management of the centre is now through a smaller team with aspects of the service outsourced. The strengthening of its internal business processes within the centre. Future financial sustainability does need to be considered as a priority for the association given the escalation of expenditure during the last financial year. 2000 CAC has engaged positively with an independent consultant who has facilitated the development of a sustainability plan. Steps are now being taken to address its financial operations together with future sustainability.
Although the centre has yet to established a Community Development Plan in order to accommodate the deliverable services in 2014/15
The 2000 CAC financial statement for year ending 31 March 2013 indicated a reserves balance of £33,363 (unrestricted funds). The reserves policy indicates that unrestricted funds ‘should be maintained at a level equivalent to between one and three months expenditure.’
In terms of quality assurance, no quality assurance system is in place.
Proposal Building Social Capital
Community café optimisation - The 2000 Community Action Management Committee has identified the Café area as the focus point for supporting the development of a strong and vibrant voluntary and community sector infrastructure by capacity building the local community. Through a range of community led initiatives and as a conduit for increasing the interest, take up and hire of the centre’s space. The cafe is a focal point that with the right mix of activities in it and targeted work with the community will, improve the use of the cafe and raise local awareness of the opportunities that the rest of the centre has to offer, which in turn will increase both regular and one-off hires.
Increase volunteering opportunities – in partnership with Volunteer centre Lewisham the centre aims to aim to develop the role of volunteers in the centre. Volunteers would be encouraged to volunteer their time in the various parts of the 2000CAC: Café area, IT suite, reception, and administration roles to develop their skills, improve their employability, decrease their social isolation and improve their sense of value and contribution to the society.
Area based community development – 2000 CAC will develop a “pop-up space” within the Grove community café to support the Grove Medical Centre, Lewisham Way Black Fathers Support Group and the local health improvement team based at the Waldron Centre. Through the local medical centre and the more strategic health improvement team, 2000 CAC aims to target local surgeries such as post and pre-natal groups, nursing and specialist clinics that provide services to older people and those with specific needs, to offer opportunities for free group meeting spaces. This space can be used to provide mother and toddlers meeting space, fathers support and activity space, older peoples meeting space, reading group activities, volunteer led opportunities such craft workshops, discussion groups, welfare advice, networking with health related support forums.
ICT provision – 2000 CAC has a dedicated ICT suite (UK online learning centre) within the community café space and aims to extend this offer by using this space as a conduit for increasing employment opportunities, developing existing ICT knowledge, providing and opportunity for learning ICT, increase the use of ICT technology for older people, provide homework support opportunities for young people, enable access for the unemployed to the universal benefits system, increase the local communities opportunity to network socially, CV development, job searching opportunities, skills development & improved employability.
Increased social and economic capital through the support and development of local enterprise - the use of our pop up space for a range of craft based workshops and discussion groups will provide a platform for local people to develop their craft and other marketable skills. The centre will provide a basis on which local people are able to develop, in terms of enterprise for private or social aim.
Office space hire – 2000 CAC also aim to reorganise the large office space in the centre to provide a subsidised rental space for voluntary, community or charitable organisations to rent (Lewisham Refugee and Migrant Network has been earmarked for this space). This will have the dual effect of providing a source of income for the centre as well as continuing to support the provision of essential voluntary and community services in the heart of the community.
Enabling voluntary and community groups to assist the council in tackling inequality and supporting vulnerable people - Working with the surrounding social registered landlords, police, ward Councillors, Pepys community forum, the local resource centre, public health, schools, employment services as well as local tenants and residents associations we aim to improve opportunities for the local community to actively engage in the development of housing and services in the area. This work will provide a platform for supporting vulnerable people to be heard, consulted with and empower local residents to feel more in control of their housing, welfare, tackle inequality, community safety and capacity build residents. 2000 CAC will promote the use of the centre by these strategic bodies as well as the local community for the purposes of regular councillor surgeries, neighbourhood meetings, resident group meetings; the centre will develop, influence and connect with its community through consultation events and a range of community activities.
2000 CAC anticipates 400/500 existing users with an increase to 850 beneficiaries for 90% residents of Lewisham.
The budget (2014/15) within the application appears to be achievable and value for money, however, the generation of income from identified sources other than Lewisham Council is limited and does need to increase and form a part of a robust sustainability plan for the centre (currently being developed).
Key Expected Outputs and Outcomes 2014/2015:
Outcomes: Outputs: 1 A strong and vibrant voluntary and Targeted community engagement with community sector infrastructure the grove medical centre surgery attendees. Beneficiaries-up to 60 people engaged with
Promotion of free community café pop up space for community use- beneficiaries- up to 250 informed by flyers & other promotional means
Development of volunteer led programs including craft, skills development and awareness raising opportunities for the local community. Minimum of 4 activities per week attracting up to 40 participants
Developing local partnership links with the voluntary and community sector organisations- engagement with at least 6 potential partner organisations
Target community engagement work with the scouts’ development officer for Lewisham to provide satellite scout provision for young people. Up to 20 young people taking part in weekly scout activities
We will provide a welcoming, accessible community café pop up activity space for local people through partnership development and increased program offer.
Increase community events, liaison and engagement opportunities to promote consultation and active citizenship increase community café usage by at least 30% 2. Enabling voluntary and community Develop and increase the centre’s work groups to assist the council in tackling and liaison with local social registered inequality and supporting vulnerable landlords, police, ward councillors, Pepys people community forum, the local resource centre, public health, schools, employment services as well as local tenants and residents associations and community groups- up to 10 groups and organisations engaged with Provide opportunities for meetings events and local consultation for the local community to actively engage in the development of housing and services in the area. Minimum 4 community events per year
We will promote the use of the centre by these strategic bodies as well as the local community for the purposes of: • regular community surgeries • ward assemblies, • welfare related surgeries • and a range of areas where its important for statutory providers to accurately reflect community needs up to 60 local people accessing surgeries and community engagement opportunities
3. Support and develop volunteering Strengthen the premises management opportunities committee through the co-opting of specialist volunteers – co-opt a minimum of 3 new volunteer committee members Increase the capacity of the centre to provide services to the community through increased volunteer recruitment and development Recruitment of a minimum of 5 new volunteers 4. Area based community Targeted community development to development local services and community based activities- contact made with at least 7 potential groups
Development of community infrastructure through liaison with services deliverers to expand local access for the community-notes and evidence from at least 10 engagements/interactions
Provision of community engagement opportunities Up to 4 community focused new activities
Increase in pop up space activities and usage –up to 4 per week
Improved health and well being of local residents Discussion & liaisons with community users to gauge improvements
Increased diversity and demography of centre users-increase diversity profile of up to 40% by diverse groups
Improved sense of community Increase range of community activities 4 centre led & 4 community led
Conclusion 2000 Community Action Centre provides a well needed service for the community. Whilst governance processes for the centre has changed, financial sustainability is still a going concern together addressing a new staffing compliment to develop the centre. The budget indicates an excess of income over expenditure by £30,000, therefore, the recommendation would not affect delivery.
Recommendation: That (subject to the conditions as stated below) a grant of £20,160 for 2014/15 is awarded to 2000 Community Action Centre.
The grant is subject to the organisation: • Improving its financial sustainability • Addressing resources to staff the centre. • Incorporating all outputs and outcomes within the community development plan. • Establishing an appropriate quality assurance system for the community centre as a whole during 2014/15. MAIN PROGRAMME GRANT: RECOMMENDATION REPORT for 2014/15
Name of Organisation: Accord Community Association
Address: Accord Community Centre 14-20 Accord Road Forest Hill London SE23 1DL
Ward located: Crofton Park Ward(s) served: Crofton Par k and Forest Hill Last AGM held: • Annual General Meeting Date: 27/09/13 • Lead Officer Attendance: Sharonne Harvey If registered charity/Company, when returns are due to regulatory body and have they been submitted on time: • Registered Charity Number: 1097160 – filed on time to the Charity Commission. • Company Registration Number: 04396054 – filed on time to Companies House. Amount requested: £61,072 Grant level recommended: £61,561 Purpose of grant: • Community Centre services and key driver for community development initiatives.
The themes that are funded under this programme are: • Building Social Capital • Communities That care
The grant is subject to the organisation: • Establishing an appropriate quality assurance system for the community centre as a whole during 2014/15. • Outputs and outcomes continue to form a part of the community development plan for the centre.
Services provided by the organisation Ackroyd Community Association (ACA) is a Charitable Company Limited by Guarantee that has been delivering community centre services to the local community since 1977.
ACA delivers this objective by supporting community cohesion and community development though the provision of a physical community hub at the Ackroyd Community Centre, which provides a regular and secure home to 15 community services and activities of benefit and relevance to the needs of all sections of the local community – this includes targeting the following services:
• Services for Children and Families • Services for the over 55 year olds (Elder Peoples’ Support Project – EPSP) • Health, physical and dance activities for all ages and gender • Supporting community groups ACA has a membership of 112 - Target to increase membership levels on an annual basis by 15%. ACA occupies the community centre premises according to a 21 year lease with Lewisham Council. Performance The overall performance of this organisation has been rated ‘green/amber’ within the council’s traffic light system for grant monitoring. The past year has seen some change in the board of trustees which has impacted on improving governance arrangements, constitution and recruitment of a new community development manager. Priorities are in place to strengthen the internal business planning processes within the centre and the diverse representation of the board of trustees. The financial statement for year ending 31 March 2013 stated reserves as at 383,277 (73201 – unrestricted funds and 10,076 restricted funds).
In terms of quality assurance, no quality assurance has been established for the community centre as a whole and this will form a condition of grant aid for 2014/15.
Proposal
ACA are requesting funding top enable the association to promote services of the Ackroyd Community Centre which provides a hall space, meetings rooms, office space, a nursery, an outdoor play area, a kitchen and dining area which are all used on a daily basis by our resident user-groups. This enables a number of individual, but holistic services for children and families to share resources promote partnership working and accessibility by the community to a diversity of complementary community services.
The targeted themes during 2014/15 will be:
Building social Capital:
• Neighbourhood partnerships and community development: ACA is currently consulting with local partner organisations as to how we can build on these community partnerships to deliver more to the local community and enhance our sustainability and potentially share resources with other community groups within the locality. As part of ACA’s community development work ACA participates in neighbourhood partnership working through the Crofton Park assembly and ACA will also be participating in newly established Crofton Park Neighbourhood Forum. ACA supports other area-based resident groups including the Honor Oak Residents’ Association and Blythe Hill Fields User Group, by supporting these groups through providing affordable meeting space, along with participation in and the lending of equipment for community events. The Ackroyd Centre also regularly supports the surrounding Big Lunch events.
• ACA services, their impact and relevance to the local community : past market research for the Ackroyd Centre has evidenced its positive impact and strong position in the local community through the community’s multi-use of the centre, sometimes across generations of a family.
• Diversity and inclusion: ACA has Equalities and Equal Opportunities Polices in place. The diverse range of user-groups based at the centre leads to a wide diversity of the local community using the centre reflecting the local population. The centre is open 7 days a week continually hosting services to the community for up to 15 hours a day, used by an estimated upper usage of 350 people per day. To ensure that our user-groups adhere to our policies ACA’s user agreements stipulate the need to promote equal opportunities and encourage diversity and they are encouraged to promote their activities to under-represented target groups in partnership with ACA.
• Community development and volunteering: ACA is currently in discussion with Rushey Green Timebank in regards to how ACA and EPSP can work with the new Timebank being set up in the Crofton Park area, which is an area of work has strong aspirations for development in the future. Volunteering is integral to the daily running of ACA; the Association gets its strategic lead from dedicated volunteers who form the Ackroyd board of trustees who have overall responsibility for managing the Centre. Volunteers also give their time generously to support the community and work at all levels within the Centre.
Communities that Care
The Elder Peoples Support project (EPSP) is a growing and diverse service that falls under the umbrella of ACA and is managed by ACA. EPSP is a member-led organisation that delivers a varied weekly programme of physical and social activities for the over 55 year olds to members and non-members at the Ackroyd Centre and Kings College Sports Ground. ACA considers EPSP as a preventative service to promote health and well-being and are attributed to preserving an older person’s long-term independence at home. This project is partly funded from sources other than Lewisham council through the efforts of the ‘Friends of EPSP; it has a diverse membership of 180 members 55-92 years. EPSP is a Preventative service, it promotes arts and ICT learning, health and wellbeing, physical and social activities, it has befriending and information services, actively engages its membership through the governance of ACA and has successful partnerships such as ‘EPSP SuperTroupers’ (e.g. with the Montage Theatre Arts). All new activities and representation will be targeted and will inform ACA’s Community Development and Business Plan for 2014 onwards.
ACA appears to have demonstrated value for money within the budgeted costs in relation to the overall benefits to the local community. There appears to be a slight excess of expenditure over income, which can be absorbed from the association’s reserves, however, the centre will also need to generate a higher level of funds from sources other than Lewisham Council as this represents 5.5% of the budget .
Key Expected Outputs and Outcomes 2014/2015: Outcomes: Outputs: BSC: Strengthen local area and 1 ACA participates in and supports local neighbourhood partnerships between neighbourhood partnerships led by residents of agencies and with local people the Crofton Park ward this includes: Crofton Park assembly. Crofton Park Neighbourhood Forum, Crofton Park Timebank.
2. Continued partnership working with organisations in the Crofton Park ward and Borough of Lewisham.
3. ACA has informal working partnerships with 4 local community premises in the Crofton Park ward to support local sustainability and service to the general public. ACA to increase number of partnerships.
4. ACA will be developing a Community Development Plan for 2014.
5, Increase current ACA membership of 112 people by 15% and increase membership activity in community centre life.
BSC: Increased effectiveness of and 1. ACA participates in and supports local engagement with local initiatives neighbourhood partnerships led by residents of through networking the Crofton Park ward this includes Crofton Park assembly. Crofton Park Neighbourhood Forum, Crofton Park Timebank and local community festivals.
2. ACA to have own community page on Crofton Park’s community website Croftonpark.com and to develop own website so community and user friendly . BSC: Providing competent facilities 1.Delivers quality community centre facilities management at key community open 7 days a week: premises - 5 days a week for 15 hours a day - 2 days a week for 14 hours per day. Used daily / weekly / monthly by 14 local organisations providing services to the local community under one roof
2.The main hall and small hall to maintain a high BSC: Providing relevant community occupation rate (minimum occupancy rate 75%) facilities that work for the areas in between the core hours of 8.30am – 8.30pm which they are based Monday - Sunday
1.The centre as a community hub hosts varied but complementary community services: services for children and families services for over 55’s health, physical and dance activities community groups
Accessed by families and people of all ages from the local area reflecting the local area. (Local area White / Irish 60.4%, Black / Black British 22.2%, mixed 7.8%, Asian / Asian British 7.3% other 2.2% census data Crofton Park ward 2011). BSC: Providing relevant community 2. Facilitates the provision of continued, facilities that work for the areas in consistent and complementary childcare facilities which they are based at one community centre across age-groups, benefitting local working families.
(80 children / families benefitting from childcare at the centre )
BSC: Effective network of area based ACA will be developing a Community community development that Development Plan for 2014 -2015 based on a improves the lives of local people. community needs assessment, our community engagement plan and through our partnerships in local community. The plan will be implemented through the centre but also through our community partnerships.
CTC: Better connections between vulnerable adults and the 1. EPSP provides open and inclusive social communities in which they live. activities for the over 55’s on a daily basis Monday to Friday. Our target for participation in activities quarterly is 960.
2.EPSP members are involved in community outreach activities such as attending events, festivals and club visits.
3. Development of an EPSP 2014 Community Engagement and Community Development plan.
4. EPSP Partnerships with local agencies and health centre to refer isolated older adults to EPSP services. CTC: Better connections between 5. EPSP partnership working with external vulnerable adults and the organisations (schools, support and information communities in which they live. services, performing arts organisations, health).
6. Diverse EPSP membership reflecting the local community they live in. (Local area targets are White / Irish 60.4%, Black / Black British 22.2%, mixed 7.8%, Asian / Asian British 7.3% other 2.2% census data Crofton Park ward 2011).
We have a specific target of engaging more men (currently 8% / target 16%).
CTC: People supported to continue to live active and healthy lives. EPSP delivers on a weekly basis 9 preventative services to the over 55’s of promoting physical health, well-being, arts, culture and socialising. In addition EPSP delivers 7/8 trips per year (average number benefitting per trip 45)
EPSP has thriving membership of 180 members and growing with a target to increase membership by 10%.
Target 960 participants per quarter. CTC: People supported to maintain their long-term independence, choice EPSP delivers on a weekly basis 9 preventative and quality of life. services to the over 55’s of promoting physical health, well-being, arts, culture and socialising
CTC: People supported to live at 1.EPSP delivers 3 preventative physical activities home safely. for all levels of ability and mobility aimed at increasing health and mobility.
2.EPSP delivers workshops and guest speakers about health, home safety, and financial scam awareness.
3.EPSP delivers 2 computer classes on a weekly basis, term time. Average attendance people 10 per class enabling attendees to use the internet, email and Microsoft office in their daily lives.
Conclusion Ackroyd Community Association has achieved much good work within the local community. This organisation has a professional approach to managing the centre and connecting with community processes. The priorities within 2014/15 will be to address sustainability for the organisation.
Recommendation: That (subject to the conditions as stated below), a grant of £61,561 for 2014/15 be awarded to Ackroyd Community Association (including a proportion towards the Elder Peoples’ Support Project).
The grant is subject to the organisation: • Establishing an appropriate quality assurance system for the community centre as a whole during 2014/15. • Outputs and outcomes continue to form a part of the community development plan for the centre.
MAIN PROGRAMME GRANT: RECOMMENDATION REPORT for 2014/15
Name of organisation LEWISHAM CITIZENS ADVICE SERVICE LTD (lead agency for the Advice Lewisham partnership for this application) Address 3RD FLOOR, DUKE HOUSE, 84-86 RUSHEY GREEN, LONDON SE6 4HW
Ward located Ward(s) served RUSHEY GREEN Borough wide Last AGM held: To be confirmed by organization If registered charity/Company, when r eturns are due to regulatory body and have they been submitted on time: N/A
Amount requested: £54,640 Grant level recommended: £55,077 Purpose of grant: funding is sought to support the future development of the Advice Lewisham partnership.
Services provided by the organisation
Advice Lewisham is a partnership made up of organisations that work together to provide effective advice and information services to residents of London Borough of Lewisham.
The partnership seeks to raise awareness of and access to advice services, to develop a more sustainable quality service for clients needing advice, to promote early intervention and to increase accessibility by exploring alternative channels and methods of service delivery.
Performance
Advice Lewisham has continued to act as a collective voice for the advice sector in Lewisham. The partnership is overseen by Lewisham CAB, which is one of the leading advice providing organizations in the borough, which was rated Green in the last TLS monitoring.
Throughout the last year Advice Lewisham continued to play an important role in providing capacity building, advice and information to partners as well as working with the Council on consultation exercises, workshops, collection of relevant data and statistics to inform grant and related social policies.
Lewisham CAB, the lead organization overseeing the work of Advice Lewisham partnership, is a member of CitA, which passports them to the General Help level of the Quality Mark. The organization is audited by CitA every 3 years, and are registered with OISC, level 1.
All members of Advice Lewisham hold at least the General Help level of the Quality Mark.
Proposal
The partnership is seeking LBL funding to employ a part-time partnership coordinator and a part-time administrator, and to achieve the following objectives:
• Creating an Advice Lewisham website and other publicity/awareness raising materials. The website would give details of advice services, including where they are and which areas of law they cover. This would help clients to find the help they need as quickly as possible, without having to visit more than one agency. • Improving the quality of advice by continuing to provide cross agency file reviews. This would involve partner organisations carrying out file reviews for one another, where one agency has a particular area of expertise/specialisation and another may have less experience in that area. • Developing a standardised method of measuring and evaluating outcomes to measure the impact advice has on clients. • Engaging with clients through exercises such as feedback questionnaires and focus groups to ensure they are involved in planning future services and that their needs are met. This builds on work in 2013/14 to identify these methods and to create a suitable programme. • Exploring new methods of service delivery by developing small pilot/prototyping projects.
Key Expected Outputs and Outcomes 2014/2015:
Outcomes: Outputs:
Website • Reduction in the number of • Advice Lewisham website developed and goes live. clients who need to visit more than one agency for the advice they need • Non advice giving agencies more aware of where to signpost and refer clients
Quality of advice • Quality of advice will be • 2 file reviews will be carried out by each agency for improved/ sustained the other agencies each month and feedback • Advisers better able to deal provided. with their cases • All partner agencies will have the Quality Mark
Standardised method of measuring outcomes • Agencies able to measure • Standardised framework for measuring outcomes outcomes of advice provided developed for the partnership and use to improve services for clients • Agencies able to use evidence gathered from measuring outcomes to plan future services and apply for various funding streams
Client engagement • Future advice services planned taking into account • Focus groups and other methods developed and feedback from local implemented to look at advice needs in the future. community into advice needs Evaluation report of findings and recommendations • Local community engaged in written. planning of advice services
Develop new services • Clients have better access to advice services. • 2 new methods/channels of service provision agreed by Steering Group and piloted.
Conclusion
Advice Lewisham is expected to play more strategic roles to enhance the capacity of advice service providers and the sustainability of advice services in light of increasing demand due to recent welfare reforms.
The partnership have identified area of focus with clear output and outcome targets for delivery during the funding period 2014/15.
Having developed effective infrastructures and network, it is highly recommended that Advice Lewisham seeks to become more independent with own legal status, organizational structure, and board of directors composed of representatives of partnership members and other stakeholders as appropriate.
Recommendation:
That a grant of £55,007 for 2014/15 be awarded to Advice Lewisham partnership through their lead organization: LEWISHAM CITIZENS ADVICE SERVICE LTD .
MAIN PROGRAMME GRANT: OFFICER RECOMMENDATION SHEET FOR 2014-15 Full name of organisation Age Exchange Address 11 Blackheath Village, London, SE3 9LA Ward located: Ward(s) served Greenwich Borough wide Last AGM held: LBL reps on management committee September 2012 Cllr Klier If registered charity/Company, when returns are due to regulatory body and have they been submitted on time: Returns submitted on time Amount requested: Grant level recommended: £50,000 £32,760 Purpose of grant:
Communities that Care
The grant will support the organisation to deliver a programme of activities for older people including reminiscence workshops, creative arts activities, and music and movement sessions. It will also include Counselling, mediation and support groups, interrogational work and a volunteering programme
Services provided by the organisation
Age Exchange delivers a wide range of reminiscence programmes and intergenerational projects from its base in Blackheath. The organisation is widely recognised as a leading authority on reminiscence work, with particular expertise in the use of reminiscence in dementia care.
The organisation provides a range of services from the Reminiscence Centre, Theatre space and café including weekly social/cultural/health activities for socially isolated older people. Age Exchange also provides outreach work in residential care and mental health care settings, intergenerational workshops in schools, training in reminiscence and person centred care and participatory theatre groups for older and young people.
Performance against general criteria
The organisation has a clearly defined vision and has demonstrated that it has effective management and governance arrangements in place.
Age Exchange has been through a huge transition over the past few years – particularly in relation to it building programme, which has resulted in it running at a deficit over a period of years. It does however have a strong track record in securing funding from a diverse range of sources and it believes that this will be the final year that it will run with a deficit. New income stream have been identified, including hire of accommodation. A new 5 year business plan is currently being developed which should be ready for the start or 2014. Strong financial controls and planning mechanisms are in place with financial reports presented at every Board meeting and the Business and Resources Committee reviewing finance and fundraising.
Trustees and staff have a high level of experience and expertise and are able to provide strong support and leadership in this period of change and development. The organisation is very aware of the need to improve its sustainability and the approach to partnership working, fundraising, service delivery is changing in response. There is a good commitment to training and development.
The organisation has a strong track record of partnership working and has clearly outlined how partners will be involved in delivering the services. Consultation with users takes place regularly.
Grant proposal
Health and Well-Being workshops - Outreach Programme of reminiscence workshops, creative arts activities, and music and movement sessions for older Lewisham residents, offering older peoples’ organisations in different wards the opportunity to take part in similar projects. The project will consist of 75 sessions, The pilot project has seen older, isolated people participating in a variety of activities that they would not normally have the opportunity to take part in. This has included painting, pilates, yoga, chair music and movement, creative writing and others. The participants have met other people and groups are forming and they are going out more and taking part in the community, building confidence and self-esteem.
Volunteering Volunteering at AE in the community cafe and Community Library and working with young people in intergenerational workshops instils a sense of purpose for older people who sometimes feel isolated and under-valued. A large group of volunteers have been trained and recruited to run the newly refurbished Number Eleven and Library community centre. Age Exchange has no age limit and has seen many more people wanting to volunteer from a diverse range of communities within the borough. Currently there are 80 - 90 volunteers.
Intergenerational Arts – work in partnership
Working with Trinity Laban and St. Matthew’s Academy and in a range of older people’s care settings and clubs across Lewisham, the organisation will collaborate on an intensive intergenerational arts residency. The residency will use as its theme ‘Children of the Great War’ (an HLF funded project) will take place in different partnership settings and bring local people together to explore intergenerational issues, concerns and life experience, through drama, dance, film-making, and music. The programme will be open to all and each partner organisation would use its own networks to ensure successful recruitment. This idea will enable Age Exchange both extend the range of intergenerational activity it can offer and share learning and creative expertise between the participating companies strengthening the practice of the diverse participating Lewisham organisations. This will increase access of disadvantaged groups to the arts, more social contact and well-being of older and young participants, more understanding between the generations and improve community cohesion.
Building on its experience of running major national and international intergenerational programmes over the last 30 years Age Exchange is seeking to create new work building on the partnerships and practice piloted through its collaborative Lewisham Intergenerational Festival in 2011.
Counselling, mediation and support groups
‘Inspired Caring’; Remember Me; and Care after Caring – are 3 of the groups providing direct support for Carers, who meet each week, or monthly - with stimulating activities for the people that they care for and specific resources ‘tailor made’ for each carer to value their contribution to society and offer them a better quality of life. This group is facilitated by a Senior Occupational Therapist who ensures that issues raised by carers are discussed within the group and strategies are put in place to support individual carers with professional support from Age Exchange and peer support from other carers.
Key Expected Outputs and Outcomes 2014/15: Outcomes Outputs Outreach projects:
• Reduced isolation Provision for 700 isolated people • Increased self-esteem, self-confidence and around the borough to participate wellbeing in regular arts/creative social • Access to high quality artistic/craft activity activities
Volunteering: 75 sessions provided per year in different wards in the borough with • Get out of the house more 8 – 10 people attending each • Increased social contact session. • Feel more part of the community / make a contribution • Increased self-confidence/self-esteem Provision of 3600 volunteering sessions in the Community Café • Develop new skills and another 1800 sessions for
volunteers in the Community
Library. We also provide up to
200 sessions each year to
facilitate educational workshops in
and around the borough.
Carers and people that are cared for:
Carers: • Break from caring/support for continued caring • Get out of the house more Using two qualified Occupational • Access to arts/craft activity Therapists/Project Workers to: • Fulfilling activity for self • Positive shared activity with loved ones Provide support to ‘Inspired • Increased social contact Caring’ 50 weekly meetings for • Peer support Carers deliver 50 Reminiscence sessions for people with dementia • Improved mood/self-confidence or mental health issues. • Integration into main stream activity
People cared for: • 20 carers weekly to be offered Increased social contact ‘tailor made’ support and • Get out of the house more mentoring by trained • Access to arts/craft activity professionals. • Fulfilling activity for self • Positive shared activity with loved ones 20 people with dementia or other • Improved mood/self-confidence/wellbeing mental health issues provided with • Integration into main stream activity stimulating activities whilst their carers participate in group support activities.
Intergenerational Arts:
• Active participation of younger and older An intensive residency 10 days in people in artistic activities total • Improved self-confidence/well-being and skills of participants 25 younger and older people will • Increased understanding by participants and participate and perform. 2 arts audience in diverse generational and cultural professionals will collaborate on view points the residency programme from St. • Increased pride in local community and Matthew’s Academy and 100 local feeling belonging residents will experience the ‘production’ as an audience in the residency venue. Community centre/Café/Library: Filmed documentary of the • Get out of the house more process • More social contact – meet old and new friends • Improve self-confidence, self-esteem and well-being Provision of a Centre/café/library – • Access to information about other AE and 6 days each week providing a safe other local activities and stimulating venue for older • “Having a laugh” people in the borough to visit and
socialise/meet new
friends/participate in health and
well-being activities together with Film Clubs, Tea Dances, Talks, Celebrity interviews, Tai Chi, Yoga, Drama etc
Conclusion
Age Exchange delivers a quality programme of creative activities aimed predominantly at vulnerable older people. The organisation has a strong track record in relation to service delivery.
The organisation is well managed but has been through a huge transitional phase with a large building project to manage and where significant funding streams have been lost. It is now in a strong position to develop a more sustainable approach which will be supported by its new Business Plan.
Recommendation:
The application is for an increase of £17,500 on the grant allocated in 2013/14. The budgetary pressures facing Lewisham Council mean that it is not possible to recommend this increase. The recommendation is therefore that the organisations grant is maintained at its previous level of £32,760.
MAIN PROGRAMME GRANT: RECOMMENDATION REPORT for 2014/15
Name of organisation – Age UK Lewisham and Southwark
Address - Stones End Centre, 11 Scovell Road, London SE1 1QQ, Catford Office, Catford Broadway, Catford SE6 4RU Ward located – Rushey Green Ward(s) served - All Last AGM held: 14 November 2012 If registered charity/Company, when returns are due to regulatory body and have they been submitted on time: Due December 2013, previous accounts submitted on time
Amount requested: £106,451 Grant level recommended: £107,303 Purpose of grant: The grant will be used to meet the costs of the Information & Advice service provided including outreach and referrals and to support salaries
Services provided by the organisation
Age UK Lewisham and Southwark (AUKLS) information and advice service has a clear vision of supporting the most vulnerable, social deprived financially excluded older people in Lewisham. AUKLS (previously Age Concern Lewisham & Southwark) based in Rushey Green Ward is funded through the main grants program to provide accurate and up to date legal advice and information services at generalist help level, tailored to older people and has achieved ASA Quality Mark at this level.
Information and advice provided includes pension credit, welfare rights, care at home, equipment/adaptations, housing, transport/travel, consumer matters including gas, electricity and telephone, local services, leisure and social activities, power of attorney and wills. This is achieved through information talks, drop in sessions, office appointments, telephone advice, home visits, outreach visits and referrals.
Performance
The organisations delivers an excellent service in Lewisham and meets its targets regarding visits, calls and referrals as indicated in quarterly monitoring. For example the yearly target to carry out 200 benefit checks for older people, has nearly been met in quarter 1 with a total of 145 benefits checks having been completed (Database Carista, AIMS). Age UK work to the ASA Quality Mark and Age UK National are working with the organization for the renewal in January 2014.
The organisation AUKLS is historically a Green organisation on the TLS and remains so. The AUKLS has an established track record of service delivery, not just advocacy and advice, but as providers of health and social care services.
The only issue of concern is in the area of Governance. AGM’s are not public and by invitation only, hence no transparency in the process. Elections are not held for officers, and there has been no active recruitment of board members to reflect the diversity of the community it serves, although previously there has been no evidence that the organisation is striving to achieve diversity of the board, these issues were raised with the organization and are being addressed by the review and changes to the memorandum and articles currently in progress, around areas that include board trustee term limits, which will help Age UK address issues of board stagnation and diversity going forward.
Although the group previously lost significant funding from Southwark it manages to balance the budget effectively this year. Financial returns to the charities commission for 2012 indicated Income of £1,863,404 with outgoings of £1,845,685 Age UK are actively seeking diversity of funding and have a strong fundraising plan in place. The organization have recently been commissioned to manage a new project for Lewisham as part of ‘Communities that Care’, working with neighbourhood clusters on health and social care and have been funded to deliver this over an 18 moth period.
Proposal
AUKLS wishes to continue to provide legal advice and information services at a generalist help level tailored to older people through the provision of office appointments and home visits, telephone advisory sessions and benefit checks. The organization wish to continue the successful outreach advice session in Bellingham and Deptford as well as at their Catford base and provide information talks to BAEM groups, as well as producing information leaflets and advisory sessions to enable clients to deal with issues themselves or make referrals to relevant agencies.
The proposal is realistic and achievable as has been demonstrated through previous years and current monitoring requirements and targets being delivered.
Considering the number of people in Lewisham who utilize the service and the amount and type of advice given, particularly with the changes made to welfare at a national level, the service demonstrates good value for money.
It is important to note that the Lewisham Advisory Service costs more to run for Lewisham than Lewisham funds, which is why some officers that wok in Lewisham also have a percentage of their time for Southwark as the primary funder. It does seem clear that if Lewisham no longer funds the advisory service in Lewisham then it will not be funded from other aspects of the Age UK budget or reserves and could end.
Key Expected Outputs and Outcomes 2014/2015:
Outcomes: Outputs: Will deliver 5 talks to BAEM groups providing information To increase economic wellbeing through on benefits and services for older people benefit maximization raising £750,000 in Will see 150 older people at drop-in session in the most benefits for local older people deprived areas in the borough Will provide 700 office appointments and carry out 300 home visit appointments Will carry out over 200 benefit checks for older people
Supporting older people to remain in their Will negotiate 100 successful repair issues homes will make over 140 referrals to relevant agencies
Empower older people to advocate on their Will provide information, leaflets and assistance to service behalf users to enable them to deal with issues themselves
Increase skills of local people through Will appoint a further 5 volunteer receptionists and providing volunteering opportunities with advisors in the coming year training and support to become receptionists 5 volunteers recruited will participate in the LAC training and advice workers programme to increase the expertise available to older people in the borough
Conclusion AUKLS is part of a well established national organisation and deliver quality services which have a positive impact for older people in Lewisham. They have been working in partnership with other advice agencies in the borough to provide effective services and will continue to do so. In the area of governance, Age UK is making steps to ensure that recruitment to the Board is open to general public through current reviews. The financial position of the group is strong and they are taking steps to fundraise and diversify, Southwark Council is the primary funder.
Recommendation:
That a grant of £107,303 for 2014/15 be awarded to Age UK Lewisham and Southwark
MAIN PROGRAMME GRANT: RECOMMENDATION REPORT for 2014/15
Name of organisation – Ageing Well in Lewisham - LCC
Address - Room 16, Goldsmiths Community Centre, Castillon Road, Catford. SE6 1QD
Ward located – Catford South Ward(s) served - mainly in the Whitefoot, Perry Vale and Catford South wards / All Last AGM held: 28 November 2012 If registered charity/Company, when returns are due to regulatory body and have they been submitted on time: Due December 2013, previous accounts submitted on time
Amount requested: £30,057 Grant level recommended: £30,297 Purpose of grant: Ageing Well , based in Whitefoot ward is funded to provide support and information to isolated and vulnerable older people Themes cover Communities that Care Grant request is a continuation of support towards the costs of the part time Development worker/Coordinator (28hrs)
Services provided by the organisation
As part of ‘Keeping Adults Active, Healthy and Engaged’ and ‘Encouraging Neighbourliness’, AWiL provide excellent services to the older, isolated people in the community. Befriending opportunities and ongoing support to older people in Lewisham to promote mental and physical health, mainly through running social and activity groups. AWiL specialise in running a preventative service and helping vulnerable people to reengage in their community. The befriending groups include Falls Prevention Exercises; Craft; Mixed Medley and an Arts Befriending Group and provide over 160 Befriending Sessions a year and seek to assist over 150 people a year through the encouragement and formation of friendships and peer support in the local neighbourhood. AWiL also liaise with local GP’s, Physiotherapists, occupational health and social services, with regards to referrals. Current Community Development Programme includes a Ferrules Project to reduce the risk of falls and an occasional Inter- Generational programmes. The organisation help people gain access to transport to attend our groups which are held in public spaces including theatres, cafes and community centres, to avoid segregation . AWiL also aim to Increase skills of local people by providing volunteering opportunities across a range of roles including developing group skills and basic finance accounting.
Performance
The organisation delivers an excellent and important service to Lewisham older isolated people. Registers, number of activities and workshop attendances and surveys are provided by way of evidence and targets. The organisation has been able to meet targets comfortably evidenced in quarterly monitoring. Referrals from local GPs has not been as advanced as they would like it to be and therefore they will continue developing relations as best they can. Outcomes from surveys and feedback forms are extremely positive and indicate the importance of the service provided.
Ageing Well’s main strength lies in the quality and diversity of the activities provided on limited resources. Monitoring through the TLS have the organisation mainly ‘Green’ with some ambers in the fields of ‘Development’ and ‘Financial Viability’ however there are a number of Ambers highlighted as issues for the organisation with regards ‘Governance’ and ‘Management’. The last year has been a difficult time within the board and the change to EncourAge which had to be put on hold. AWiL had a lack of continuity with a change to the Chair, Treasurer and had several finance officers for much of the time. However, the group continued to function and manage the situation, have not let service levels drop and have actively engaged in recruitment of new board members. With the appointment of a new Chair, Treasurer and Finance Officer at this years AGM in November, AWiL will be given a fair chance to firm up the board structure of the organisation. The CO and Chair have met and are both hopeful that previous issues highlighted around communication and management of personnel will improve. This officer has asked for details of how the governance is improving as part of quarterly monitoring report and immediate notification of any issues as they arise. With regard management, supervision of staff and volunteers needs more attention as It does not appear to have been at the required level, however this has been resolved with the change of Chair, but will be monitored, reviewed and an agreed supervision structure/timescales are put in place. More open and effective communications needs to flow between the management committee board and CO as previously mentioned, Chair to lead on addressing this.
Regarding the organisation’s development, there is a sustainability strategy in place to take advantage of potential future funding opportunities and partnership working but staffing levels and capacity have been raised as an issue for the group to ensure they are able to enlist and secure the relevant resources to enable them to sustain themselves into the future. The initial plans for this are outlined on the application form but formal adoption of a fundraising, diversifying and partnership working strategy should be in place by the end of the next quarter (October – December).
Currently AWiL do not have a Quality Assurance system in place. Trustees are aware investing time in achieving accreditation status would be extremely beneficial to the organisation and are aware of the importance of securing an additional Quality Assurance standard to get their work recognised. The acting Chair is keen to explore the practicalities of completing the process with trustees and the Council to ensure this process happens as soon as possible, deadlines to be agreed shortly at follow up meeting.
AWiL submitted their accounts on time to the charities commission and most recent filing shows finances to March 2012 with an income of £76,787 to outgoings of£73,552 and currently operate with a minimum 3 months reserves
Funding, as in previous years is mainly from the Council main grants programme. AWiL also have income from projects and alternative funds and in financial year 2014-15 look set to receive £27000 from Bridge House Trust and Henry Smith Fund which shows some positive steps from reliance on Lewisham Council for over 2 thirds of its funding as previously realised. If the organisation wishes to maintain its level of activity it will need address the issue of income generation and / or review its current operations for long term sustainability.
Proposal
The AWiL proposal is a continuation of the current services run as indicated above in services provided section, no new services have been suggested. However AWiL have continued to review and identify needs in the borough ensuring continuation of current
service level. The proposal is realistic and achievable as has been demonstrated through previous years and current monitoring requirements and targets being delivered. AWiL have considerably firmed up their outcomes and outputs for the new year as detailed below. It is a valued and important service as demonstrated by service users. Considering the number of people in Lewisham who utilise the service, the positive feedback attained through surveys of users and the amount and variation of its programme to support and help vulnerable isolated older people in Lewisham the service demonstrates good value for money, although steps need to be taken to improve areas of governance and management as indicated above.
Key Expected Outputs and Outcomes 2014/2015:
Outcomes: Outputs:
To reduce isolation by running social and Provide over 160 befriending groups for older isolated wellbeing Befriending Groups in the local people community Provide 300 telephone support responses. Provide over 150 places To support less active older people to access a To complete 30 new applications to accessible transport range of appropriate services in their local providers community To make over 15 referrals to weekend services. To make over 50 referrals to other relevant agencies To make over 50 initial home visits To deliver over 6 publicity talks to agencies To encourage referrals from people/agencies Will provide information flyers for distribution to service working with isolated older people users Will deliver 6 publicity talks to agencies Will provide over 30 telephone support responses to assist referrers to find suitable activities for older people in the borough Increase skills of local people by providing volunteering opportunities across a range of Increase skills of 6 local people by providing volunteering roles including developing group skills and opportunities across a range of roles including developing basic finance accounting . group skills, craft skills and basic financial systems
Conclusion
Under the steer of a new Chair and with the support of a new Treasurer, finance officer and existing team members such as the Secretary and CO, AWiL will expect to be in a much stronger position going forward and should be able to use this new momentum to strengthen areas of weakness and mentioned above in the near future. The group must seek to actively pursue funding opportunities and consider diversification around income. The Lack of a current Quality Assurance system in place is highlighted as a major issue that must be addressed in the immediate future, deadline is to be agreed but suggesting end Q3 to have an appropriate system in place. Updates on actions agreed from the TLS will be expected from the chair in Q3 and Q4 to help monitor progress of strengthening governance and management.
The undoubted service delivery, as testified to by clients, should be supported and the addition of stronger and achievable target outputs and outcomes will help to structure their monitoring going forward and help them deliver their important and valued programme of activities.
Recommendation:
That a grant of £30,297 for 2013/14 be awarded to Ageing Well in Lewisham LCC subject to the following conditions:
• That agreed actions on TLS are completed by end Q4 2013-14 with an update in Q3 monitoring. • Quality Assurance being attained by: Work Pack purchased by end Q3, Update at Q4
MAIN PROGRAMME GRANT: RECOMMENDATION REPORT for 2014/15
Name of organisation Bellingham Community Project (BCP) Address 14a Randlesdown Road Bellingham SE6 3BT Ward located Ward(s) served Bellingham Bellingham Last AGM held: 28/04/10 Not required to hold AGM’s If registered charity/Company, whe n returns are due to regulatory body and have they been submitted on time: Due August 2014, previous accounts submitted on time Amount requested: £49,605 Grant level recommended: £50,002 Purpose of grant: Building Social Capital & Communities that Care BCP have been working in the local community for many years and have developed strong relationships with key stakeholders. It facilitates the Bellingham Interagency and the Bellingham Health Forum. They organise the Bellingham Festival which promotes community spirit to over 2,000 borough-wide residents and they coordinate Phase 2 of the Well London community health and wellbeing programme in Bellingham.
Services provided by the organisation Established in 1993 Bellingham Community Project Limited (BCP) is a Charitable Company Limited by Guarantee that operates within the Bellingham Ward. Its business plan declares four strategic objectives which are – ‘To raise funds to sustain BCP, to ensure that BL&LC remains financially viable and meets the needs of the local community, to manage health and leisure activity projects which meet identified needs of the community, continue to consolidate BCP’s position and recognition as an integrated member of the community and ensure that there are appropriate arrangements in place for the proper governance of BCP.’ It also declares a mission to ‘improve the health, well-being and quality of life for people living in Bellingham and surrounding areas of South East London’ – with a key drive towards raising funds in order to sustain the work of BCP .
Performance
The organisation has performed well with no issues identified during monitoring, all outputs are met and returns are submitted on time. The BCP board is diverse, is reflective of Bellingham and has a good range of skills necessary to ensure that the organisation continues to move forward. BCP audited accounts for year ending 31 December 2012 states a reserve as £3,401,521 with £3,168,349 restricted funds and £233,172 – unrestricted funds. BCP has adopted a number of procedures to manage and develop staff and volunteers and where necessary gleans policy guidance through the Trust for London. BCP has established its financial procedures on the Trust for London System. The Leisure and Lifestyle Centre has Quest accreditation, which is a UK quality scheme for sport and leisure. Quest is a tool for continuous improvement, designed primarily for the management of leisure facilities and leisure development. Quest defines industry standards and good practice and encourages their ongoing development and delivery within a customer focused management framework
Proposal
Building Social Capital - Through the Well London volunteers, we are looking to start up a new community health and well-being group run by volunteers by the end of the programme in 2015. BCP facilitate the Bellingham Golden Oldies (BeGO) over-50s group to promote healthy activity and positive living for elderly residents in Bellingham and neighbouring communities. BCP wish to strengthen their role as a community development organisation by becoming an area-based community hub in the south of the borough, in order to try to bridge the gap between north and south Lewisham community organisations. They will seek to promote good practice, disseminate information and improve the flow of information across the south of the borough. BCP will also seek to build new links with groups operating in neighbouring boroughs and to improve their understanding of local Residents’ needs through increased outreach work. Communities that Care – To continue to support existing projects such as the Time Bank, Bike Club, Bring and Fix, recruitment of volunteers and BeGo over 50s group. BCP has also worked on a project transforming a patch of waste ground into a functioning community garden which involves nearly 20 active residents and 5 local schools. The garden now operates as an autonomous community group, Farmstead Road Community Garden, with a management committee of 10 people, including a BCP staff member. The area was formerly a site frequently used for anti-social activities, but now promotes cohesion and well-being by being a popular outdoor community venue. New projects include football sessions, a junior Gym and a golden oldies exercise class.
BCP has constantly delivered upon its outputs and has exceptional links within the community. There is no reason to doubt that they can deliver their proposals.
Key Expected Outputs and Outcomes 2014/2015:
Outcomes: Outputs: The introduction of an additional • An additional BeGO exercise session will affordable over 50’s exercise increase participation and access from session to help increase fitness being once a month to fortnightly. levels improve both physical and mental well being and reduce social isolation
Free Millwall football session for • A weekly free after school football session young people aged 7 -16. Access ran by Millwall FC Community scheme for for all Bellingham young people to 30 children to be held at the Bellingham participate in session at the centre Leisure and Lifestyle Centre and utilise the new multi use games 3G area. Increasing access to exercise and improved health and well being, reduction in o besity. Participation in team games improving confidence.
Empower more people from • Offer interagency and health forum new/excluded voluntary and meetings as a platform for at least 4 new community groups to become more group representatives to present issues active in local community that they are facing
Increase the number of residents • Start up a new constituted community involved in local community groups health and wellbeing group in Bellingham and decision-making processes with its own management committee and bank account
Improve local forum links with • Ensure that local forums are feeding into borough-wide forums and specialist borough-wide and specialist forums and platforms vice-versa, with at least 6 representatives from other forums speaking at Interagency
Increase the number of active • Have at least 20 people volunteering volunteers in the community through the Well London project or signposted to other local opportunities through our sessions with Volunteer Centre Lewisham
Improve the quality and skills base • Offer new training opportunities to of volunteers in the community volunteers, with at least 10 attending and completing training
Increase levels of reciprocal • Develop the Bellingham Time Bank so that volunteering in the community it has 75 members
Local groups and residents with • Carry out evaluation of impact of Time greater value of impact made by Banking and volunteering in the local volunteers community, with at least 70% of respondents reporting a direct positive impact Community volunteers able to • Help 10 volunteers gain useful paid positively utilise skills and employment through volunteering experiences learned
Strengthened capacity of the • 10 local volunteers trained up in Public voluntary and community sector to Health and able to offer support, advice deliver citizen-led services and and signposting to local residents in a solutions through enhanced support range of health areas services and training
BeGO committee members with • Provide free training opportunities for 2 confidence and capability to committee members in subjects such as represent the group at various public speaking, negotiating and meetings throughout the borough influencing and media skills
Improved communications network • Develop a local online hub with 200 local between voluntary and community members sector organisations and local residents
Enhancing community cohesion • Running an annual community festival that attracts individuals and groups from across the borough, with 2,000 attendees, 40 stallholders and 10 performers
Help improve the organisational and • Run a Community Group Development skills capacity of local community training course for 15 local group groups in the borough representatives
Improve borough-wide statutory and • Provide local information and local third sector organisations knowledge signposting through community hub, with of local area at least 30 groups using the service
Effective network of area based • Effective network of area based community development that community development that improves the improves the lives of local people lives of local people
Local residents more informed of • Establish a resident contact database of local services and activities 300 residents through which to disseminate information
Increased sport and fitness • Partnership with Fusion Lifestyle, local opportunities available to Lewisham schools and community projects to borough residents introduce new activities at leisure centre and ensure that 30 sessions are offered per week Reduction of isolation amongst • BeGO Befriending scheme for 20 people elderly people in Bellingham Elderly residents more active and • Help set up an arts and crafts club through skilled in arts and crafts, and aware BeGO with at least 10 attendees of social and well-being benefits of arts Improved well-being of local elderly • Assisting BeGO committee members to conduct a thorough evaluation of over-50s group, with at least 75% satisfaction rate Increased usage of leisure centre by • 50 residents referred through GP referral residents suffering with illnesses scheme More residents with special needs • Run physical activity sessions for 15 and physical and mental disabilities people with special needs and disabilities active and healthy in Bellingham at Bellingham Leisure Centre • Run 10 (monthly) free under 5’s special needs sessions at our dedicated Rascals facility including a Christmas themed session
Conclusion BCP has played a major role in improving the health and wellbeing of people from Bellingham ward. It is now a well established organisation that has excellent links with key stakeholders, community groups, businesses, young people and residents. The board is diverse and reflects the Bellingham community; there are no issues or areas of concern with this organisation.
Recommendation: That a grant of £50,002 for 2014/15 be awarded to Bellingham Community Project.
MAIN PROGRAMME GRANT: RECOMMENDATION REPORT for 2014/15
Name of organisation: Carers Lewisham
Address: Lewisham Carers Centre, Waldram Place, Forest Hill, London SE23 2LB
Ward located: Forest Hill Ward(s) served: All – borough wide service Last AGM held: November 2012 (next AGM scheduled for 8 November 2013)
If registered charity/Company, when returns are due to regulatory body and have they been submitted on time: Carers Lewisham is a company limited by guarantee and a registered charity (Charity Number 1073592). Returns to the Charity Commission and Companies House were due in December 2012 and were submitted on time. Amount requested: £32,964 Grant level recommended: £31,091 Purpose of grant: The grant is requested under the Children and Young People strand for the purposes of supporting Young Carers in Lewisham in sustaining their education and supporting them in their role as carers.
Service provided by the organisation: Carers Lewisham was founded in 1988 and has been funded under Lewisham Council’s Children and Young People (CYP) strand since 2011, following the award of a three year grant which ends in March 2014. They work to achieve the CYP aim of improved well-being through universal youth services through work with Young Carers as part of their wider remit to support carers across the borough.
Overall, Carers Lewisham supports people in Lewisham who have caring responsibilities through providing general emotional support, information and advice, and counselling. In its work specifically with Young Carers, Carers Lewisham provides respite, mentoring and other services, and works in schools to raise awareness of the needs of Young Carers within the education system. It supports young carers with issues such as their own health and their caring responsibilities to ensure that the impact of these issues on their lives and education is minimised as much as possible.
Performance: Although this report covers only the first half of the 2013/14 financial year, Carers Lewisham’s performance suggests they will achieve their year-end outputs as defined in the Main Grants Programme report for 2013/14.
Finance, Management and Governance Carers Lewisham has well developed policies and systems and, in June 2013, achieved the Level 2 PQASSO award. The organisation’s governance structure is well developed and rated Green under the traffic light system, and management systems are also comprehensive. However, the organisation has identified that it needs to adapt its current engagement in respect of LGBT groups and is taking steps to achieve this.
Carers Lewisham has set itself a clear fundraising target and is aware of the need to reduce its dependence on funding from the London Borough of Lewisham. The Monitoring Officer has identified a number of possible funding opportunities which have not been pursued and has highlighted to Carers Lewisham that more opportunities should be taken to capitalise on generating additional income and responding to new commissioning opportunities.
Overall, Carers Lewisham is financially viable, with unrestricted reserves of £193,641 as at 31 March 2013.
Proposal: The grant is requested under the Children and Young People strand for the support of Young Carers in Lewisham in education and their role as carers. It includes awareness raising with schools, and delivery of emotional support and information, advice and guidance in the educational setting. The proposal is based on the organisation’s current delivery and builds on their well-established approach to liaising with schools. The funds requested reflect the cost of the service in the previous year and provide value for money as additional outputs will be achieved.
Key Expected Outputs and Outcomes 2014/2015
Outcomes: Outputs:
Young carers will be formally • New schools signing the Charter. recognised and receive support • A designated senior member of staff is addressing their needs as carers in appointed to support and oversee all aspects of 10 schools. Young Carers support in school.
Young carers in 2 specific • 40 Young Carers receive one to one sessions secondary schools will be provided (each 50 minutes) to take place at 2 locations intensive support to improve their each year. well being. • 6 assemblies to raise student awareness of young carers issues
5 primary schools will gain support • Schools accessing expert support to manage the to help implement the Young Carers needs of their young carers and improve their Charter. well being
Lewisham Schools have improved • A minimum of 30 schools participate in National awareness of young carers’ issues Carers Week. and well-being. • 10 awareness sessions delivered to senior staff members and staff working with Young Carers by Carers Lewisham • All schools in Lewisham contacted termly.
• 4 schools will monitor their Young Carers’ Well Young carers in Lewisham to have Being and attendance improved educational attainment • Advocate on behalf of young carers at TAC/TAF and well being meetings and case conferences as appropriate
Conclusion: Carers Lewisham continue to provide a much needed service across the borough and currently supports 430 under 18s. Within their work with children and young people, Carers Lewisham is continuing to work pro-actively to develop its work with schools, including negotiations with current school contacts to identify possible paid services, such as providing pastoral support to Young Carers to help ensure they remain and progress in education as well as supporting them specifically in their caring role.
Based on the information given above, the organization is expected to exceed its targets for 2013/14. The targets for 2014/15 are more stretching and are coupled with an aspiration that the organization should develop a clear and meaningful fundraising strategy. The organisation’s entire income generating plan and activities will be reviewed in April 2014.
Recommendation: It is recommended that Carers Lewisham receives a grant of £31,091 in 2014/15, subject to agreement to a close monitoring regime, including full review of fundraising activities in April 2014 and agreement of clear progress report targets for next autumn’s monitoring activity.
MAIN PROGRAMME GRANT: RECOMMENDATION REPORT for 2014/15
Name of organisation Contact a Family
Address Contact a Family Lewisham -Leemore Central Community Hub Bonfield Road, SE13 5EU Ward located Ward(s) served Lewisham Central Borough wide Last AGM held: 20 June 2013 If regi stered charity/Company, when returns are due to regulatory body and have they been submitted on time: Due December 2013, previous accounts submitted on time
Amount requested: £70,952 Grant level recommended: £71,520
Purpose of grant: Building Social Capital & Gateway Services
Funding to support the core outreach family support programme, providing information, advice and support for families with disabled children and young people, aged 0-25, across the whole borough of Lewisham.
Services provided by the organisation
Established over 30 years ago Contact a Family is a national charity that exists to support the families of disabled children whatever their condition or disability. The vision of the charity is that families with disabled children are empowered to live the lives they want and achieve their full potential, for themselves, for the communities they live in, and for society.
Performance
Contact a Family has performed well with all outputs being met. There were no issues identified using the TLS system. Contact a Family implement the PQASSO quality assurance system. They have implemented this system for the past four years and are at the point of applying for the PQASSO Quality Mark which is awarded following a quality assurance audit; they aim to have achieved this accreditation by March 2014.
Proposal
Contact a Family are looking for funding to support their core outreach family support programme, providing information, advice and support for families with disabled children and young people, aged 0-25, across the whole borough of Lewisham. The outreach work ensures that they raise awareness and support those in the most deprived wards, reaching as many families as possible, including single parents, families living on welfare benefits and / or in social housing, and those with drug and alcohol or mental health problems. The funding from this grant pays for a Family Worker specialising in outreach work with BME groups, and for the Manager who oversees the work of the whole service, fundraises for additional funds, leads on production of the newsletter, works in partnership with other agencies including Kaleidoscope in particular, and works closely with the parent forum, and ensures that all policies are fulfilled and that all compliances are met. The funding requested is essentially a continuation of an already successful programme.
Key Expected Outputs and Outcomes 2014/2015:
Outcomes: Outputs: • Better partnership working amongst voluntary sector, and better inter-agency working with other statutory services • Reduced isolation/ social exclusion amongst parent carers of disabled children • Increased take up of services and entitlements amongst parent and carers with disabled children • Greater community cohesion – more families accessing mainstream services • Increased use of volunteers and positive feedback from those engaged GS GS Reduced isolation/ social exclusion 240 families supported by face to face advice, or through of parents of disabled children attending information workshops: Parents reporting increased Support 6 families per week confidence and more informed to Accept approx. 6 new referrals per month make better choices Respond to 24 telephone enquiries per month Parents of disabled children report Organise 2 workshops per term, with an average of 6 improved quality of life and parents attending each improvement to their personal Organise 1 social event per term for parents and carers, circumstances with an average of 8 parents attending each Parents from excluded communities Organise 2 outreach activities per month in term time will overcome barriers to accessing appropriate support BSC BSC Services better meet the needs of • Programme of partnership working and awareness families with disabled children raising activities Greater collaboration amongst • Supporting the development of the Lewisham voluntary sector organisations Parent Carer Forum Volunteers gain valuable experience • Lewisham Manager engaging in strategic and increase skills and confidence representation across borough • Work with 15 agencies in a collaborative partnership • Lewisham Manager to attend at least 4 Lewisham Parent Carer Forum meetings or events • Lewisham Manager to attend 2 multi-agency meetings per term
Conclusion
Contact-A-Family is a well established national organisation with a branch in Lewisham. The services attract referrals from wide range of agencies. Service users are engaged with the organisation through the local Steering Committee and other partnership platforms. Contact a Family is the only UK-wide charity providing advice, information and support to the parents of all disabled children.
Recommendation:
That a grant of £71,520 for 2014/15 be awarded to Contact a Family.
MAIN PROGRAMME GRANT: RECOMMENDATION REPORT for 2014/15
Name of organisation Crossroads Care South East London Address Pier Road Centre,42 Pier Road, Erith, Kent DA8 1TA Ward located Ward(s) served Outside of borough All Last AGM held: 21 November 2012 If regi stered charity/Company, when returns are due to regulatory body and have they been submitted on time: Due December 2013, previously submitted on time Amount requested: £8,333 Grant level recommended: £8,400 Purpose of grant: Communities that Care
To continue to support the Caring Café in Rushey Green
Services provided by the organisation
Crossroads Care South East London provide a range of services to carers of Children and Adults with support needs in the London Borough of Lewisham, London Borough of Bexley and the Royal Borough of Greenwich. This application is for a contribution towards the running costs of the caring café, situated in Rushey Green which has been operating since 2006 on a Saturday, 48 weeks per year.
Performance
Crossroads Care has performed well with no major issues identified in monitoring and it meets its outputs and outcomes. It is PQASSO level 3 Quality Assurance compliant and Investors in People compliant, CHAS Registered and Investor in Volunteering (pending 2014) There is an appropriate Quality Statement in place which is reviewed and adopted
Proposal
The application is for continuation funding of the caring café. They are exploring additional streams of funding to see if they can open up a second café within the borough and are making contact with like-minded organisations to look at potential partnership working . The café facilitates a safe environment with good transport links for up to 50 carers and the person they care for to reduce their social isolation, enable them to access relevant information/advice, participate in appropriate activities to stimulate their continued physical health and well-being. Attendees also have the opportunity to purchase a nutritious meal cooked on the premises that supports them in living well.
There are no apparent issues with this project as this application is for a continuation of something that is already very successful.
Key Expected Outputs and Outcomes 2014/2015:
Outcomes: Outputs: Reduce isolation of up to 50 carers Provide access to a café in central location (Catford) on a and the person they care for (adults Saturday with appropriate transport links and safe and older people) environment.
48 weeks per year x 5 hour sessions for up to 50 users The nutrition of users at the caring Provide a minimum of 12 different menu choices throughout café is enriched through attending the year for up to 50 users to ensure healthy nutrition that the caring café supports the living well agenda
Users of the service have access to Provide a one stop shop with up to date information for up up to date information on other to 50 users who require information on additional services services including welfare/benefits in the borough
The users physical health and well- Provide a range of activities for up to 50 users in being is enhanced through 1:1 and consultation with users to support their physical health and group activities well-being.
Conclusion
This is an excellent project that meets all its key outputs and is keen to expand in the borough.
Recommendation:
That a grant of £8,400 for 2014/15 be awarded to Crossroads Care South East London
MAIN PROGRAMME GRANT: RECOMMENDATION REPORT for 2014/15
Name of organisation – Deptford Action Group for the Elderly (DAGE)
Address - 71 Deptford High Street, Deptford, London, SE8 4AA
Ward located – Evelyn/New Cross Ward(s) served - All Last AGM held: 28 November 2012 If registered charity/Company, when returns are due to regulatory body and have they been submitted on time: Due December 2013, previous accounts submitted on time
Amount requested: £40,600 Grant level recommended: £40,925 Purpose of grant: Support to keep adults active, healthy and engaged, to contribute to running costs of shops drivers and drop in centre
Services provided by the organisation
The daily pop-in centre and activities is an important resource for older people who would otherwise be isolated in their homes. It also to give older people an opportunity to volunteer within the pop-in centre and furniture shops and involves a befriending service for more isolated people living alone offering friendship and support. DAGE give a general advice & Information service and provide help with signposting to specialist agencies for specific personal advice and casework. Monthly crime prevention surgeries are held, and information sessions with Pension Service, Age UK and Citizens Advice Bureau. Quarterly health promotion sessions by NHS health improvement team and the Fire Service are also held. DAGE runs 2 furniture re-use shops which collect donated items for sale at discount prices to pensioners. DAGE Actively campaign for pensioners in Lewisham on diverse issues that effect older people from fuel poverty to issues affecting carers.
Performance
The organisation delivers an excellent service in Lewisham and as indicated in quarterly monitoring, meets its targets regarding number of volunteers and volunteering sessions, 30 volunteers take part in the befriending scheme which helps to increase social inclusion, creating life chances and increasing self-confidence. On average 60 users per day come through the drop in and a strong use of surveys show the impact of the help and advice given by DAGE through sign posting people to information and services. An example of this was survey data indicating that without the sessions arranged and information given by DAGE, users would not known about the ‘Warm Home Discount Scheme’ which entitled eligible pensioners to a rebate on their energy bills of up to £130. For the furniture reuse, an average of 2.2 tonnes are collected by DAGE every month from Lewisham postcodes, achieved by advertising on Lewisham Council’s website, the Council’s quarterly Lewisham Life , in the South London Press and on DAGE’s borough-wide twice-weekly radio programme on Resonance104.4FM
DAGE is a green organization as demonstrated in the Traffic Light Monitoring Document. There are some ambers and areas of action required around the following areas governance and the dissemination of information, minutes outcomes of meetings to staff and volunteers and active recruitment and training of board members. Another area of action is around more active encouragement of training and development opportunities for staff and volunteers particularly around equalities, more formality and less fluidity around supervision and support to staff and volunteers DAGE has procured the PQASSO quality assurance system and regular updated on progress of attaining the relevant level to be build into the quarterly monitoring
Although DAGE have experienced some issues this year regarding works happening outside the Deptford High Street shop (DHSS) that has had some impact on takings, and a more significant issue of costs of managing the second shop on Evelyn Street which has been pulling resources from the DHSS, these issues are not ongoing and are in the process of being addressed. DAGE also got a significant boon in achieving funding from the Big Lottery to pay for the wages of the CO and one other member of staff (part time tbc) for a 5 year period which started in February this year. DAGE have excellent procedures in place for fundraising and contact a minimum of 10 charitable trusts per week, often having success and also have income from the furniture shop and other financial diversification methods they are exploring. Financial returns were submitted on time.
Proposal
The DAGE proposal is a continuation of the current services run as indicated above in services provided section.
The proposal is realistic and achievable as has been demonstrated through previous years and current monitoring requirements and targets being delivered.
Considering the number of people in Lewisham who utilise the service, the positive feedback attained through surveys of users and the amount and type of advice given, particularly with the changes made to welfare at a national level, and increasing pressures on utility and energy bills, the service demonstrates good value for money.
Key Expected Outputs and Outcomes 2014/2015:
Overleaf Outcomes: Outputs: The output of attending will be to access information on Through keeping older adults active, healthy services through leaflets and visits by local advice agencies, and engaged, they will have increased levels Age Concern, Pension Service and Citizens’ Advice, and of mental and physical well being and through Police Services and quarterly outreach by Fire Service and their engagement in DAGE’s services will have NHS health promotion specialists. increased income, safety and social welfare Another output of an average of 65 pensioner users per and health benefits. day outreaching to DAGE’s centre, will be to create physical exercise in attending and aiding mental health through older volunteers befriending otherwise more isolated older users so breaking down social isolation and depression.
To encourage neighbourliness, older adults The output of 5 older people’s volunteering placements a will take up 25 volunteering placements a day will increase mental and physical health through the week. activity of befriending in the pop-in and becoming more physically active and gaining a sense of contribution to their local neighbourhood through placements in DAGE’s furniture re-use project.
Encouraging neighbourliness through 50 local The booking diary will show an average of 50 people on people on low incomes able to furnish their low incomes a week accessing low cost furnishings for their homes as well as contributing to protecting homes. the environment and so their long-term neighbours. The booking diary will show an average of 50 donors a Local people through aiding the environment, week donating re-useable furniture and accessing low cost can help an average of 50 low-income furnishings for their homes. neighbours by donating re-useable items that can be accessed at DAGE so aiding Lewisham’s The tonnage statistics will show, based on earlier records, contribution to sustainability by tackling waste 2.4 tonnes a quarter collected from Lewisham residents, of through reuse/recycling. which 85% of items will be show to have been re-used or taken for recycling at Lewisham’s recycling centre.
Conclusion
DAGE provides an important service for older people in Deptford which is beneficial to users in many ways. This enhances both their physical and mental wellbeing. DAGE has demonstrated the impact of their service for users through their campaigning around issues important to older people such as influencing the outcome of free carers permits in the recent Lewisham Parking Strategy review and in many other ways. DAGE continue to actively source and secure alternative funding streams and diversifying their income and are showing results from actions taken. Lewisham have previously been DAGEs largest funder however the 5 year Big Lottery Fund has adjusted this. The result of the monitoring gave an overall rating of Green. However a few performance issues mentioned earlier on need to be addressed and will be monitored as part of the current quarterly monitoring arrangements.
Recommendation:
That a grant of £40,925 for 2014/15 be awarded to Deptford Action Group for the Elderly (DAGE)
MAIN PROGRAMME GRANT: RECOMMENDATION REPORT for 2014/15
Name of organisation Deptford Methodist Mission Disabled Peoples’ Contact
Address Deptford Methodist Church, 1 Creek Road, Deptford, London SE8 3BT Ward located Ward(s) served Evelyn All Last AGM held: 16/08/12 If registered charity/Company, when returns are due to re gulatory body and have they been submitted on time:
December 2013, previously submitted on time Amount requested: £7,250 Grant level recommended: £7,308
Purpose of grant: Communities that Care To fund the Care Coordinator who is responsible for coordinating the day to day activities of the day centre and the Monday evening club, and for liaising with Social Services and other agencies to enrol new members and to ensure that members receive the best care possible, both on and off our premises.
Subject to Deptford Methodist Mission Disabled Peoples’ Contact reviewing the Equalities Act and developing an Equality and Diversity policy.
Services provided by the organisation
The Disabled People’s Contact (DPC) is a social contact day centre for disabled and / or vulnerable older people; meeting on Tuesdays, Wednesdays and Thursdays and serving the Boroughs of Greenwich and Lewisham. It facilitates friendships and provides support and a sense of community to those who otherwise would be isolated by their personal circumstances. Transport to and from the centre, a nutritious 3 course meal and various activities designed to promote and improve physical and mental health are provided. In addition to the day centre they run an evening club for adults with learning disabilities (also from Greenwich and Lewisham) and support for volunteers through providing work experience, assistance with job applications and gaining of life skills.
Performance
To date the organisation has been timely with their returns and meet their targets comfortably. Clients and volunteers report high levels of satisfaction with the services provided. The TLS rating for Disabled People’s Contact is overall green. For its small size, Disabled People’s Contact has been consistent on all of the TLS areas and although there are some amber areas it is important to recognize that Disabled People’s Contact is a very small organisation that does not have the capacity to function in the same way that the larger organisations do. The organisation is well supported by an effective board with trustees who have business backgrounds, but ideally the board should have some BME representation.
Whilst Disabled People’s Contact is a small organisation (2 full time staff and 6 part time) that receives only a small grant from Lewisham it does need to ensure that it complies with the Equalities Act 2010 and that it has an appropriate Equality and Diversity policy in place, ultimately this will benefit the organisation and ensure that it is better equipped to approach funding providers. Disabled People’s Contact has the PQASSO system in place.
Proposal
Funding is to cover one year of the Care Coordinator’s Salary. The Care Coordinator is responsible for coordinating the day to day activities of the day centre and the Monday evening club, and for liaising with Social Services and other agencies to enrol new members and to ensure that members receive the best care possible, both on and off our premises. Their role is vital in helping Disabled People’s Contact to make a positive contribution to the health and wellbeing of elderly and disabled people in Lewisham and Greenwich.
The main activities which contribute towards fulfilling the aims and objectives of Disabled People’s Contact are as follows: • Older People’s Day Centre: Aimed at disabled and/or vulnerable older people living in Lewisham and Greenwich the club provides friendship, support and community to those who would otherwise be isolated by their personal circumstances. Includes transport, morning / afternoon tea, a nutritious three-course meal, gentle exercise classes, musical entertainment, bingo, computer classes, and frequent outings. • Monday Night Club: An opportunity for adults with learning disabilities in Lewisham and Greenwich to socialise, do arts and crafts and outings etc • Volunteer Training and Mentoring: • Information and Guidance: Available to members and volunteers to help answer any queries they may have about benefits, housing, access to training and further education as well as general wellbeing and healthy living. • Charity Shop: Accepts all donations of clothes, mobile phones, and bric-a- brac and all funds raised go to the running of the Disabled People’s Contact.
Disabled People’s Contact is an excellent organisation performing a vital service in ensuring that elderly / disabled people are looked after and cared for. Only recently the Health Secretary identified care for the elderly as a ‘national disgrace’ and it is organisations such as Disabled People’s Contact that can help to address this issue by providing a wide range of services centred around tackling isolation.
Key Expected Outputs and Outcomes 2014/2015:
Outcomes: Outputs: Reduction in feelings of isolation • Attendance of up to 24 members per day, three days experienced by DPC members per week (Tues, Weds, Thurs) over 48 weeks per year. • Majority of people surveyed to report feeling less isolated as a result of visiting the club • Members to continue attending and request additional days at the centre. • Members to comment on their feelings about the centre. Positive contribution to the health • Provide nutritious 3 course lunch in a communal setting, and wellbeing of DPC Members including at least 3 portions of fruit or veg. • Provide a programme of activities such as dance, chair exercises, massage, bingo, DVD sessions, wii, and quizzes each afternoon. • Provide 10 outings per year covering a range of activities including shopping trips, museum visits, seaside visits, pub lunches etc. Increased wellbeing of DPC • Families of Members report relief from pressure of full Members families and full time time care. carers. • Families of Members report increase in wellbeing. Reduction in feeling of isolation and Attendance of up to 20 members at Monday Club, over 30 increased opportunities for social weeks per year (Monday Club operates during school term inclusion for Monday Club Members time only). Monday Club members to report increased feelings of social inclusion. Monday club members to enjoy attending the club. Families and careers of Monday Club Members to report positive impact of club.
Conclusion
The application is a continuation of an already successful programme and therefore there are no reasons to question whether the outputs can be met. Whilst there is no doubt that Disabled People’s Contact performs extremely well and provides an essential service to some of our most isolated people, it does need to look at urgently reviewing the Equalities Act and developing an Equality and Diversity policy to help ensure that it is appropriately structured and geared towards being in a good position to attract funding providers in the future. Most of whom will consider appropriate equalities policies as essential.
Recommendation:
That subject to a review of the Equalities Act 2010 and the development of an equality and diversity policy, a grant of £7,308 for 2014/15 be awarded to Deptford Methodist Mission Disabled People’s Contact
MAIN PROGRAMME GRANT: RECOMMENDATION REPORT for 2014/15
Name of organisation – Deptford Reach
Address Speedwell Street, London SE8 4AT
Ward located New Cross Ward(s) served Borough wide
Last AGM held: 03/10/2013 Paul Gale present
If registered charity/Company, when returns are due to regulatory body and have they been submitted on time:
Due December 2013, previous accounts submitted on time
Amount requested: Grant level recommended: £44,700 £41,957 Purpose of grant: Communities that Care, Social Capital & Gateway Services
Encouraging neighbourliness, increasing services that can be provided by volunteers and general advice and information services
Services provided by the organisation Established in 1979 and based in New Cross ward, Deptford Reach provides support for homeless clients based around providing welfare and advice and managing health and well being. It also helps to provide alternative accommodation and tenancies for clients.
Performance
Quarterly Service Delivery report and statistics submitted indicate that the organisation is on track to achieve their outcomes and output targets, for example 27 volunteers have been recruited in the last quarter and 60% of clients keeping engaged with the organisation.
No major issues were identified with governance although ideally there should be better BME board representation.
There were no significant issues identified under the management, development or finance strands.
Quality is monitored throughout, evidenced with feedback from clients, partners and funders. There is a good level of training in place and sharing of good practice with other organisations. Deptford Reach is registered with relevant organisations such as Homeless Link and the Chair is a trustee of Crisis.
Proposal
Social Capital - Deptford Reach will increase the numbers of those that wish to volunteer, whilst providing an environment where volunteering is accessible to the diverse community with various opportunities to gain a variety of skills. Provision of training, support and management.
Communities that Care - Encouraging neighbourliness (new service for Deptford Reach – Safer Community Approach, need identified by the New Cross Assembly). Deptford Reach runs activities to promote physical and mental health and also social groups and activities. They have also run cultural activities to promote integration and cohesion, and will continue to do so. Adults are supported to continue to live active and healthy lives and maintain independence long term, provide choices and improve quality of life. There will be a Safer Community Approach – this is outreach work to create a safer and healthier community by reducing anti-social behaviour in the local area in particular Deptford High St, Comet Street, Watson’s St, Elgar Close and Reginald Rd, by reducing the number of people loitering on the streets, drinking and causing a nuisance to local residents and shops during the day. The need for this work was identified by the local community - 2012-13 New Cross Assembly. There were 5 New Cross Assembly priorities and Deptford Reach applied under the Crime and anti-social behaviour theme and was successful. The work involves working in partnership with various organisations as part of Lewisham’s strategy to tackle crime and antisocial behaviour including PCSOs, local health
Gateway Services - General advice and information services. Located in the council’s priority wards Deptford Reach will provide general help estimated to take an average of 20 mins from initial diagnosis with no follow up action, provide help with case work taking up to 60minutes including letter writing, completing forms, making telephone calls and general advocacy. There is also case work that requires follow up action and support i.e. budgeting. This is provided by trained staff with at least NVQ3 in Advice and Guidance or NVQ level 2 Customer Care. Bi-lingual volunteers and staff are used for translation.
Deptford Reach has a good record of delivery and it is good to see the organisation reacting to an issue raised by the New Cross Local Assembly.
Key Outcomes 2014/15: Key Outputs 2014/15:
Increase access and the quality of Structured programme to recruit a minimum of 20 volunteering opportunities for the volunteers per quarter varying in age gender, ethnic, volunteers across the borough and disability etc. for Deptford Reach (DR) Provide an environment where Support volunteers with in-house training and external volunteering is accessible to the training and monthly supervision sessions, lasting a growing and diverse population of a minimum of 30 minutes. deprived area New Cross and Evelyn ward By providing a variety of opportunities for volunteers to gain skills for development in a minimum of 2 areas i.e. catering, Provide effective volunteering customer care, and administration, advice and guidance opportunities through training and sessions, facilitating activities etc. management of volunteers Linking the volunteers and Deptford Reach (host organisation) with other organising for development and networking and partnership working within the boroughs and cross borough networking, concentrating on 2 deprived locations; New Cross and Evelyn. Host organisations to recruit at least 10 organisations per year
Keeping adults physically and Provision of a minimum of 3 weekly different sessions run mentally healthy and active through at Deptford Reach, facilitated by volunteers and or a structured programme of weekly professional agencies. Sessions lasting up to 60 minutes activities at Deptford Reach and in per session at Deptford Reach partnership with other professionals Deliver a minimum of one summer activity lasting up to one and half hours outside the centre per week, i.e. walking group around the local area to improve fitness whilst gaining knowledge
Local people (adults from the ages Open access daily advice session at DR from 9am until of 18 and above) who are vulnerable 2pm by a minimum of two advisors daily through homelessness, social exclusion, substance misuse, Specific sessions to last up to on a hour with 430 people deprivation, etc, and new comers to seen per quarter with recorded notes on data base for case the community are supported work. through generalist and specific advice at Deptford Reach to enable General sessions minimum of 20 minutes per session to improve their quality of life, in recorded on data base with up to 1,000 people seen per partnership with Specialist Advice quarter Services who do satellite sessions at Deptford Reach weekly. 130 new clients to be seen per quarter to accommodate the Particularly in the deprived pockets new comers and increase in population in the deprived of Lewisham New Cross ward and wards Evelyn ward where the population is expected to increase by over 10.5%. 80 sessions delivered by Specialist advice sessions per quarter in partnership with specialist agencies attending DR
Encouraging neighbourliness Weekly outreach sessions reaching the local streets in through the Deptford Reach Safer Evelyn and Newcross wards, namely Elgar Close, Reginald Community Approach with street, Comet street, Deptford High Street, Watson Street to volunteers and the local community prevent antisocial behaviour, lasting up to 2 hours per helping out to improve their local session. neighbourhood by reducing the number of people who hang around in the streets drinking and causing a nuisance to local residents and local shops during the day.
Conclusion Deptford Reach is one of several agencies addressing the needs of the homeless and vulnerable and therefore fulfils an important vital role in meeting demand.
As one of the main agencies providing basic advice as well as support with ‘moving on’, it is also acknowledged that a creative use of resources and staff time are required to make a sustained difference to the client group.
The amount requested by Deptford Reach is above the £41,264 that they received in 2013/14, I have spoken with the organisation and they can re-submit an application based upon this sum.
Recommendation: That a grant of £41,957 for 2014/15 be awarded to Deptford Reach
MAIN PROGRAMME GRANT: RECOMMENDATION REPORT for 2014/15
Name of organisation: Downham Community Association (Wesley Halls)
Address: 2 Shroffold Road Downham BR1 5PE
Ward located: Downham Ward(s) served: Downham
Last AGM held: • Annual General Meeting Date: 12/11/12 (AGM minutes received 16/09/13) • Lead Officer Attendance: LBL not notified
If registered charity/Company, when returns are due to regulatory body and have they been submitted on time: Registered Charity Number: 275373 - submitted on time to the Charity Commission
Amount requested: £20,000 Grant level recommended: £20,160 Purpose of grant:
The themes that are funded under this programme are: • Children and Young People • Communities That Care
The grant is subject to the organisation: • Establishing an appropriate quality assurance system for the community centre as a whole during 2014/15. • Clarifying specific outputs and outcomes within its Community Development Plan for the community centre. • Establishing a Sustainability Plan for the community centre.
Services provided by the organisation Wesley Halls was originally built through the Methodist Church in the early 20 th century and launched as a community facility (Downham Community Centre) in 1977. The centre is situated in the Downham Ward which has been ranked as one of the most deprived wards in the borough of Lewisham. Downham Community Association (DCA WH) was formed with a remit to manage the community centre and is now a registered charity. The centre features a number of meeting spaces and halls and hosts a range of community groups including:
• A children’s choir • A children’s sport activities over school holiday times • Educational classes • A leisure club for older people • Lewisham Sport Club for people with disabilities (local authority services) • Performing arts project (dance) • Sport activities
The building is currently leased (21 years) from Lewisham Council.
Performance The overall performance of this organisation has been rated ‘amber/red’ within the council’s traffic light system for grant monitoring. The past year has seen little development in terms of the business planning process for the centre in terms of sustainability. Whilst the centre continues to remain open, a significant amount of space is used by the Council, a service which is being withdrawn. In terms of the independent consultancy support that was offered (from Lewisham council) to this organisation to strengthen its options for sustaining the community centre services – this offer was declined by the association due to alternative sources being identified.
The current condition of the premises (in terms of aesthetical improvements and maximising the potential use of the space) is an ongoing concern. The financial statement for year ending 31 March 2013 indicated a balance reserve of £65,865 (unrestricted funds of 63,488 and restricted funds of £2,377) together with a reserves policy to ‘maintain funds at the highest possible level.’ DCA (WH) have submitted a Community Development Plan to the Council, however, the Association would still need to qualify significant community need in order to determine realistic proposals. This plan is currently being revised. In terms of quality assurance, no quality assurance system has been established for the community centre as a whole and this will form a condition of grant aid for 2014/15.
Proposal WDCA (WH) proposes to deliver services under the following themes:
Children and Young People Children’s Sport activities over the school half term – due to the loss of supported young people’s provision through the local authority, the centre has identified the need to continue sports activities at the centre.
Children’s Choir – the centre has identified that there are no similar groups within the area and would like to support local people in establishing this.
Communities that Care Sport/Leisure Club for older people – the centre has identified the need to establish support services for ‘middle-aged disabled men. This group would need to be completely inclusive in addressing needs.
Lewisham Sports Club For People With Disabilities – the centre will facilitate and support the Lewisham Sports Club for PWLD.
Café – as a result of the council’s use of the premises to support the day opportunities service, the centre has identified a need to launch a café that acts as meeting place for day centre clients. This service would create opportunities for participants to work alongside their carers in developing an inclusive programme of activities whilst offering refreshments and light lunches.
Although the centre anticipates 162 existing users and 620 new beneficiaries, have still not declared the percentage of Lewisham Residents that will access the service.
Key Expected Outputs and Outcomes 2014/2015:
Outcomes: Outputs: Children and Young People theme Sports activities 25 or more children shall meet daily - To enable children to undertake activities in a over the half term to undertake sport safe and caring environment activities. - To develop team building, to develop understanding of various sport rules, - To enable children to have choices in selecting the appropriate sport activity to suit their lifestyles - To develop children’s and young people’s fitness levels - To improve their health and well-being. - To enrich children’s and young people’ s lives . Children and Young People theme - To develop signing skills Choir – 12 or more children shall meet - To develop team participation and to enrich regularly to learn singing skills children’s lives and well being - To support the group by offering a safe and secure environment
Children and Young People theme -Teach children and young people discipline to Developing dancing skills - 95 children devote their time to training regularly. aged 3 – 16 years of age shall train -Teach children and young people dancing skills regularly on a weekly basis and and to develop their health and well-being. perform 2 shows at the Broadway Theatre in Lewisham in July 2014 Children and Young People theme -To enable and facilitate a self-help group to set The number shall be variable however, up a Parent and Toddler Playgroup. The there shall be a minimum number of 10 parents/carers shall have an opportunity to meet pre-school children at anyone time. and network whilst their children learn to play and There shall also be the children’s socialise in a safe and secure environment parents and/or carers.
Communities that care theme - Keeping vulnerable adults active, healthy and 24 young people with disabilities shall engaged by supporting and facilitating a self- meet regularly to participate in sport help group. type activities. The group shall call - Being part of a group shall enable them to themselves the ‘Lewisham Sport Club meet people and empower them to make For People With Disabilities’ choices and develop their self-worth. - Help them to organise themselves and we shall provide a safe and secure environment for them to meet and develop their skills. - To enable the participants to network Communities that care theme Improving economic well-being and Start a Café – in order to teach 7 young employability of young vulnerable adults. people, with disabilities, skills that are To enable people to meet and make friends in a necessary to work in a catering safe and caring environment. industry.
Conclusion Whilst Downham Community Association has maintained a consistent space for community activity, the future sustainability of this community centre service is a going concern and will need to be prioritised over the next year. The association will need to generate income from sources other than Lewisham Council during 201/14; whist a significant proportion of income is generated through centre hirings (58.5%), there area only two strands of income. DCA WH does need to prioritise ways to diversify its income over the next year.
Recommendation: That (subject to the conditions as stated below) a grant of £20,160 for 2014/15 is awarded to the Downham Community Association (Wesley Halls).
The grant is subject to the organisation: • Establishing an appropriate quality assurance system for the community centre as a whole during 2014/15. • Clarifying specific outputs and outcomes within its community development plan for the centre. • Establishing a sustainability plan for the community centre (over and above identified fundraising training).
MAIN PROGRAMME GRANT: RECOMMENDATION REPORT for 2014/15
Name of organisation The Employment & Training Consortium (ETC) with 170 Community Project as lead organization. Address 170 New Cross Road, London SE14 5AA Ward located Ward(s) served Evelyn Borough Last AGM held: To be verified. If registered charity/Company, when returns are due to regulatory body and have they been submitted on time: N/A
Amount requested: Grant level recommended: £65,093.00 £65,614 Purpose of grant: ETC is a VCS consortium, set up in 2009 we are applying for funding under the Gateway Services to supply services aimed at improving economic well-being and employability to Lewisham residents.
Services provided by the organisation
The Employment and Training Consortium is composed of North Downham Training Project NDTP, REETA (Pepys Community Forum), and Friends of Lewisham Healthcare NHS Trust. All ETC members are bound by a Memorandum of Understanding and all aspects of the partnership’s programme will operate as the existing Consortium arrangement for the LBL main grant funding.170 Community Project will also continue to be the lead body.
The ETC programme is primarily targeted at Lewisham’s most disadvantaged residents, the long-term unemployed, people with no/low skills, individuals with complex health and individual support needs, refugees, NEETs, lone parents, BAME communities and social housing tenants.
Performance
Throughout the year the partnership has delivered the following Project Activities: 1. First Contact/Engagement IAS: 245 evidenced via completed client Information, 2. Employability IAG : 200 sessions evidenced through signed action plans 3. Basic Skills Assessments and training opportunities: 77 evidenced via class registers, and accreditation certificates and providing, - vital aspect of needs assessment - to assist clients improve IT skills to enable them to apply for jobs and register on the universal jobmatch site - to provide accreditation in specific areas such as Food Hygiene, First Aid and Presentation skills that will increase their ability to access employment.
4. Volunteering/work experience placements : 77 evidenced via placement confirmation forms and providing: - skills enhancement - CV building - source of references particularly for long term unemployed.
5. Employment retention : 27 jobs secured evidenced via employment confirmation form: - on-going support and advice to ETC clients who gain employment to retain jobs for a sustained period
Overall the ETC is rated Green with relevant documentation and governance systems in place.
ETC members are quality assured as follows:
- 170 – MATRIX accreditation until July 2014.Advice work quality standard in welfare benefits in housing - OISC – Level 1 - Lewisham Healthcare – covered by the Healthcare Trust’s standards - Pepys Community Forum – Matrix accredited until June 2013 undergoing re- accreditation
Proposal
Grant is requested to cover the running cost of the Partnership’s activities. In addition to promoting collaborative work among members, the partnership’s focus on employment and training plays an important role in alleviating poverty in general and complimenting the work of advice services. Hence the proposal is value for money and meets LBL grant aid criteria and conditions.
Key Expected Outputs and Outcomes 2014/2015: Outcomes: Outputs: