MAIN PROGRAMME GRANT: RECOMMENDATION REPORT for 2014/15
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MAIN PROGRAMME GRANT: RECOMMENDATION REPORT for 2014/15 Name of organization: 170 Community Project Address 170 New Cross Road, London SE14 5AA Ward located Ward(s) served New Cross New Cross, Telegraph Hill and Evelyn Last AGM held: To be verified. If registered charity/Company, when returns are due to regulatory body and have they been submitted on time: Yes, their next returns are due on 31 Dec. 2013 Amount requested: £138,958 Grant level recommended: £140,070 Purpose of grant: The Grant is funded under the Gateway Services Theme to provide legal information & advice at general help with casework level. Services provided by the organisation The organisation is based in the New Cross Ward. It serves mainly New Cross, Telegraph Hill and Evelyn wards. This service is targeted at excluded individuals and groups in the local community. Other services provided by 170 include: Literacy and ESOL classes, Black Pensioners Group, Lesbian Support Group, Deptford & New Cross Credit Union and the Domestic Violence Group. They also act as lead organization for the Employment and Training Consortium. Performance 170 Community Project is a well performing organization. Their service and client statics indicate that In 2012 they provided advice service to 951 new clients not seen in the previous 6 months. The total recorded number of clients seen for the year was just over 4000. This figure does not include casual enquiries. Advice was provided on just over 2000 matters with 25% of the matters involving casework, the majority of which concerned welfare benefits and the other major areas of advice being debt and housing. In terms of output and outcome targets, the organization is on track and expected to exceed their target in view of the Welfare Reform Act, which is already showing increase in demand for advice services across the UK. Moreover, the organization host services that is not part of their output targets, such as: debt specialist advice on Monday afternoons and advice in Turkish language on Thursdays. The organization has also reported that from April to August 2013 the footfall for the Advice service at 170 was 1893 and that feedback survey received from clients showed no complaints other than minor demands to ensure clients are admitted into the building rather than left queuing up outside. The organization states that this demand is frequently met when staff are available early enough. 170 Community Project was involved in the Advice Lewisham bid for Lottery Funding, which they believe the additional 10 hours per week of professional support for clients accessing online information and claims will bring 170 Advice clients considerable relief particularly given the pressure the benefit changeover will involve. For the coming year, the organization has already identified the following areas for implementation: 1. Renewing the Quality Mark which is due late January 2. Implementing the Lottery funded programme so as to achieve the funder's dual purpose of additional services for clients under pressure and gear shifting the advice service to cater for the different demands of the new benefit and new funding regimes. 3. Ensuring collaboration with 170 Works which also benefits from additional funding through advice Lewisham’s lottery bid including an element for use of a newly acquired bus. 4. Considering how to make the drop-in accessible to parents of school age children, some of whom find it difficult to access because of the school run and lack of support with that. 5. Considering whether telephone advice might be viable for some clients and explore the Quality implications that such a delivery method might bring. The organization adheres to the Advice Quality Standard for general help across the priority areas of law and for casework in welfare benefits and housing. Proposal The organisation is applying for funding for 170 Advice Service under the Gateway Services to provide legal information & advice at general help with casework level. The amount of fund applied for is the same level as in previous years. Their services, which targets individuals and groups that are excluded from mainstream economic, financial, social and cultural opportunities, is feasible and value for money in that it meets the needs of individuals in need resident or working or studying in L B Lewisham. Key Expected Outputs and Outcomes 2014/2015: Outcomes: Outputs: Provide legal advice with • Continue to provide at least 3.500 client-contact casework in welfare benefits & opportunities for new, on-going and follow-up housing work for clients • General help on general • Assist with basic employment queries, assist to subjects especially for query Bank charges, help with DIY divorce those with language or forms in simple cases, query disputed utilities literacy difficulties bills, interpret official letters for those with language/reading difficulties, help with • Welfare benefits general budgeting, help with filling in passport help : Increase access to applications, Help with filling in school entitlements in 500 cases application forms • Welfare benefits with • check client benefits and needs, help with casework: Remedy understanding changes in benefit system, incorrect decisions and ensure they have access to IT support for the assist to iron out client digital change up and help them to understand problems with the and to respond to new benefit claim changeover to Universal requirements Credit in at least 105 cases • Review clients’ circumstances and identify errors or misunderstandings in the clients’ claim • Housing: Avoid management or claim related activities; advise Possession proceedings on and assist with reviews and appeals against in at least 50 cases incorrect decisions and help clients with collating supporting evidence and material to • Housing Casework: Avoid present to decision makers or tribunals as repossession in at least 15 necessary in order to correct decisions cases • Early intervention in cases of rent arrears to arrange affordable repayment schedule; provide budget planning support; ensure benefit check to maximise rent support • Negotiate in possession proceedings, review mitigating circs (mental health, bereavement etc) make outstanding benefit or backdating benefit claims; present a case against repossession –if necessary at court Conclusion With the introduction of the Welfare Reform Act and the associated universal credit scheme, benefit cap and bed-room tax, the demand for services provided by 170 Community Project has continued to increase as indicated above. In addition to the provisions of vital services, the organization has been active in fund-raising and promoting partnership work. This is manifested in their active participation in the Employment and Training Consortium and Advice Lewisham through which they feed information to Advice Lewisham to address social policy matters. Recommendation: That a grant of £140,070 for 2014/15 be awarded to 170 Community Project. MAIN PROGRAMME GRANT: RECOMMENDATION REPORT for 2014/15 Name of Organisat ion: 2000 Community Action Centre Address: 199 -201 Grove Park Deptford SE8 3PG Ward located: Evelyn Ward Ward(s) served: Evelyn Ward Last AGM held: • Annual General Meeting Date: 28/0813 • Lead Officer Attendance: Sharonne Harvey If registered charity /Company, when returns are due to regulatory body and have they been submitted on time: • Registered Charity Number: 1084224 – submitted on time to the Charity Commission. • Registered Company Number: 03924401 – submitted on time to Companies House. Amount requested: £40,000 Grant level recommended: £20,160 Purpose of grant: The strands funded under this grant-aid programme are: • Building Social Capital The grant is subject to the organisation: • Improving its financial sustainability • Addressing resources to staff the centre. • Incorporating all outputs and outcomes within the community development plan. • Establishing an appropriate quality assurance system for the community centre as a whole during 2014/15. Services provided by the organisation 2000 Community Action Centre (2000 CAC) is a Charitable Company Limited by Guarantee that was established in 1999 as a part of a regeneration initiative for the Pepys Estate. The centre is situated in the Evelyn Ward which has been ranked as one of the most deprived wards in the borough of Lewisham. 2000 CAC is managed through a team of trustees who host a range of groups and activities fitness classes, martial arts, the Good Retirement Group, Lewisham Disability Coalition, Lewisham Homes (job seekers club), Diabetes UK steering Group, community meetings and private functions. Performance The overall performance of this organisation has been rated ‘amber/red’ within the council’s traffic light system for grant monitoring. The past year has seen a change in the governance of the centre which has been impacted as a result of the loss of the centre manager; the day to day management of the centre is now through a smaller team with aspects of the service outsourced. The strengthening of its internal business processes within the centre. Future financial sustainability does need to be considered as a priority for the association given the escalation of expenditure during the last financial year. 2000 CAC has engaged positively with an independent consultant who has facilitated the development of a sustainability plan. Steps are now being taken to address its financial operations together with future sustainability. Although the centre has yet to established a Community Development Plan