FACTORY AUTOMATION FA GLOBAL SERVICE 2 Contents
OVERVIEW
FA Center Location Map 4 1
Service & Support 5 2 Showrooms 6 FA Caravan Trucks 7 Mitsubishi Electric FA Website 8 Training School 9 Extended Product Life 10 Field Service/Repair 11 Typical FA Center Training Course Support Table 12
CNC 14 3 Technical Support 15 Service parts/Repair 16 Training 17
Processing machines 18 4
Sales Bases In Japan 20 5
FA Centers 22 6
Support Location Contact Information 30 7
3 FA Center
From Japan to the rest of the world; 1
FA Center Location Map FA Location Center Mitsubishi Electric supports you.
30 4 25 3 28 5 27 2 19 26 22 12 29 1 20 31 15 8 21 7 18 6 14 10 13 16 17 24 9 23 11
1 Japan, Head office 12 Vietnam Hanoi FA Center 23 Brazil FA Center
2 China Shanghai FA Center 13 Vietnam Ho Chi Minh FA Center 24 Brazil Votorantim FA Center
3 China Beijing FA Center 14 India Pune FA Center 25 Europe FA Center
4 China Tianjin FA Center 15 India Gurugram FA Center 26 Germany FA Center
5 China Guangzhou FA Center 16 India Bengaluru FA Center 27 UK FA Center
6 Taiwan Taichung FA Center 17 India Chennai FA Center 28 Czech Republic FA Center
7 Taiwan Taipei FA Center 18 India Ahmedabad FA Center 29 Italy FA Center
8 Korea FA Center 19 North America FA Center 30 Russia FA Center
9 ASEAN FA Center 20 Mexico FA Center 31 Turkey FA Center
10 Thailand FA Center 21 MexicoCity FA Center
Indonesia FA Center Mexico Monterrey FA Center 4 11 22 Service & Support
Service & Support
2 Service & Support Service 30 4 25 3 28 5 27 2 19 26 22 12 29 1 20 31 15 8 21 7 18 6 14 10 13 16 17 24 9 23 11
With our global service network,
Mitsubishi Electric is ready to support our customers
who have production bases around the world.
Mitsubishi Electric FA business group Please feel free to contact your local You can purchase your Mitsubishi is supporting manufacturing not only in Mitsubishi Electric FA office. Electric FA products in any country and Japan but also all over the world. We With FA Centers established in many in addition, we will support your global use various local services to support regions all over the world as core business with repair, training in local our customers needs for example; local operations, we offer various services to language as well as information supply showrooms, FA mobile display caravans, our customers while tightly cooperating to your local sites. global information service, training with local sales offices, branch offices schools, 3-year warranty, 7-year repair and agencies. policy as well as field service and local repair. 5 Showrooms
Showrooms Our showrooms allow you to experience the leading edge of FA
I want to see all the latest models... Introducing the latest technology. 3
Service & Support Showrooms
We have showrooms all over the world.
Japan (FA Solution Center East Japan) Japan (Nagoya Works) Japan (Fukuyama Works) Video showing on a huge screen opened We proudly present you with the latest e-F@ctory initiatives and introduction into at a 180°arc, introduction of concepts solutions incorporating Mitsubishi of solutions centered on receiving and and introduction examples of e-F@ctory, Electric FA/Mechatronics products in our distribution equipment. and exhibition of demonstration machines showrooms. for solutions using various FA devices.
China Korea United States of America Walk through a turbine machining center, Learn about plant visualization using In addition to worldwide products, our try out semiconductor assembly machinery, e-F@ctory, and see some examples of showroom introduces several products and see an automobile conveyor line, all how FA equipment has been introduced manufactured specifically for the U.S. modeled on actual equipment. into actual work sites. market.
6
Indonesia Our exhibitions here focus on demonstrating solutions for HVAC, PA, BMS, and E PACK. Caravan trucks
FA Caravan Trucks Bringing the latest models to you
I'm interested in the latest models, but I haven't got time to go to the showroom... Get your hands on the real thing and give it a try. 3 * Caravan Trucks Our trucks , loaded with the latest FA equipment, will come and visit you at your office. Service & Support We always keep our trucks stocked with the latest FA products allowing you to We want more customers to see, touch, experience them in person. and learn about Mitsubishi Electric FA equipment, so we've loaded our "Caravan Trucks" with the latest FA products, and are dispatching our fleet all over the world. With them we can hold an exhibition in the corner of your parking lot - no need to travel far or reserve a meeting room. We are looking forward to hearing from you!
Operational fleet Japan ...... 5 (FA: 3/Robots: 2) India ...... 2 Thailand...... 1 United States of America . . . 2 China...... 1 Mexico ...... 1 >> We plan to increase the number of vehicles
* where available.
FA Caravan Truck
7 Website
Mitsubishi Electric FA Website Various information and services providing strong support for your business
Information that applies to my region...
FA website supports The "Worldwide" button on the upper right of the homepage provides easy 3 various different regions access to each regions local website.
Service & Support Regional FA websites are also available. In addition to globally available products, Click regional information on local-market products, sales materials, and technical manuals including various local services are also available online.
FA website homepage FA global website
Information about Confirm the wiring and installation Finding out more about FA products... Mitsubishi Electric FA products... dimensions for a device...
Product information Downloads Study and learn
Our sites provide you with the product Download a variety of materials such as Online courses (FA e-learning) are information you need to work with catalogs, manuals, software, and CAD available allowing you to study online at Mitsubishi Electric FA products. data. your own pace and convenience.
g Supported languages Courses are offered in English, Chinese, Korean, Thai, Myanmar, Indonesian, Vietnamese, Malaysian, Spanish, Portuguese, Russian, Polish, Czech, Slovak, Hungarian, Turkish and Hindi.
Search about some actual cases where Understanding technical terms FA equipment was introduced... used in industry...
Industry solutions Business support
Read up on case studies divided by Our FA glossary includes more than application, such as theme, industry, 4,000 technical terms. Use this valuable and process. Our sites can help you to tool to increase the technical skills of solve your problems and search for the your local staff.
8 perfect product for your needs. Training school
Training School Training and education support — in your region and language
I want my engineers trained How should I train my engineers? according to their skill level... 3 Training in the local language Our dedicated staff at each location Increase skills with courses Service & Support offer instruction in the local language, divided by level "FATEC Training School" provides to assist in the training and education of training using actual equipment, your engineers. We offer a total of up to 40 courses* from basic operation to applied divided by level, from the basics to advanced applications. Our courses programming. Training is held at FA Training school locations can be used for a wide variety of Centers and FA Center Satellites in each (as of March 2017) purposes, from learning about basic country. China, Taiwan, Korea, Japan, Singapore, equipment information, to supporting We offer a selection of training courses Indonesia, Vietnam, Thailand, India, U.S.A., individual products. to meet your needs, as well as an on Mexico, Brazil, Germany, U.K., Czech Republic, Russia, Poland Turkey and Italy * Number of supported courses in Japan, site training service. number can vary between countries
Outline of training courses Satellite training series Are you having trouble with training g g g PLC-related HMI-related Servo-related of local staff at overseas factories? Q PLCs GOT2000 AC servo practices We have explaining videos (DVD) and FX PLCs GOT1000 Motion controllers textbooks in seven local languages. Positioning Maintenance You can also watch the explaining g PLC networks Inverter-related videos on YouTube. MELSECNET/H Inverter practices g Robot-related [ Japanese, English, Chinese, Thai, Vietnamese, Maintenance Maintenance Robot practices Indonesian, Latin American Spanish (Only Part 2) ]
The courses listed above are only examples; supported courses may vary by country. * See P12-13 (or the FA website if within Japan) for more details. 9
YouTube and the YouTube logo mark are trademarks or registered trademarks of Google Inc. Warranty
Extended Product Life Peace of mind with extended warranty and repair support
I want to use the products I Products covered by our 3-year warranty purchase without having to worry... 3 PLC *1 Service & Support 3-year warranty MELSEC Series You can use our PLCs and HMIs without iQ-R Series worry with our free 3-year warranty. Q Series L Series Our free warranty lasts for 3 years from the date of purchase or delivery to your specified location*2.
1: Due to local conditions the warranty period differs * in China, please contact our Chinese sales offices (Mitsubishi Electric Automation (China) Ltd.). 2: Warranty period is defined by our corporate Micro-PLC * regulations unless otherwise noted: 42 months MELSEC Series from manufacture, including a maximum distribution period of six months after shipment from manufacturing. iQ-F Series FX Series
I want to keep using a discontinued product a little longer...
Motion controllers 7-year repair support iQ-R Series We offer repair services for up to 7 years after a product has been discontinued. Q Series L Series (Consumables and some overseas models are excluded.)
We provide a chargeable repair service for seven years after a product has been discontinued. Discontinuation is HMI normally announced through technical bulletins, sales and service teams GOT2000 Series etc. Typically a discontinued unit is GOT1000 Series superseded by a newer model; past models will no longer be available. : As the repair services differ depending on the 10 * model and the sales office, please contact the sales office. Field service
Extended Product Life Field Service/Repair Peace of mind with extended warranty and repair support Repairs also available locally, no need to wait
I want to request service or repairs at my I want to request repairs but I can't overseas production facility or delivery site... set aside the time for them... 3 Service & Support Consult your nearest Repair support also FA Center available locally
Mitsubishi Electric has established Our dedicated staff in each FA Center FA Centers (FA equipment service can respond quickly and locally to your locations) through out Asia including repair requests. China as well as America, and Europe. Our local staff can also provide answers Our FA Centers are core operations to your technical questions. in each country. Together with our locations all over the world and our local agents, they form a network that supports a variety of services including repairs and consultation.
11 Typical FA Center Training Course Support Table PLC HMI Servo/Motion Inverter Robot Training Course
Basics: Application: GOT monitoring AC servos Q PLC programming Q PLC programming Basics: Q positioning Inverters Country (GOT2000 Series (practices/ (GX Developer (GX Developer FX PLC
China Shanghai FA Center l l l l √ l ¡ l l l l China Beijing FA Center l l l l √ l ¡ l l l l China China Tianjin FA Center l l l l √ l ¡ l l l √ China Guangzhou FA Center l l l l √ l ¡ l l l l
Taiwan Taichung FA Center - - - - - - - - - - √ Taiwan Taiwan Taipei FA Center l l l l ¡ l ¡ l l l -
Korea Korea FA Center l l l ¡ l l l l l √
Singapore ASEAN FA Center l l l l l l l l l l l
Thailand Thailand FA Center l l l √ l l √ l l l l Indonesia Indonesia FA Center l l l l √ l √ l l l l 3 Vietnam Hanoi FA Center l l l l l l l l l l l Vietnam Vietnam Ho Chi Minh Service & Support l l l l l l l l l l l FA Center
India Pune FA Center l l l l l l ¡ l l l l
India Gurugram FA Center l l l l l l ¡ l l l l
India India Bengaluru FA Center l l l l l l ¡ l l l l India Chennai FA Center l l l l l l ¡ l l l ¡
India Ahmedabad l l l l l l ¡ l l l ¡ FA Center United States North America FA Center l l l l l l l l l l l of America Mexico FA Center l l l l l l l l l l √ Mexico MexicoCity FA Center l l l l l l l l l l √ Mexico Monterrey FA Center l l l l l l l l l l √
Brazil FA Center l l l l l l l l l l l Brazil Brazil Votorantim FA Center - - - - - - - - - - -
Poland Europe FA Center l l l l l l ¡ l l l l
Germany Germany FA Center l l l l l l l l l l l
United UK FA Center l l l l l l l l l l l Kingdom Czech Czech Republic FA Center l l l l l l ¡ l l l l Republic Italy Italy FA Center l l l l l ¡ l l l l l
Russia Russia FA Center l l l l l l l l l l ¡
12 Turkey Turkey FA Center l √ l √ l l l l l l l
(See the FA website if within Japan.) Training
PLC HMI Servo/Motion Inverter Robot Training Course
Basics: Application: GOT monitoring AC servos Q PLC programming Q PLC programming Basics: Q positioning Inverters Country (GOT2000 Series (practices/ (GX Developer (GX Developer FX PLC
China Shanghai FA Center l l l l √ l ¡ l l l l China Beijing FA Center l l l l √ l ¡ l l l l China China Tianjin FA Center l l l l √ l ¡ l l l √ China Guangzhou FA Center l l l l √ l ¡ l l l l
Taiwan Taichung FA Center - - - - - - - - - - √ Taiwan Taiwan Taipei FA Center l l l l ¡ l ¡ l l l -
Korea Korea FA Center l l l ¡ l l l l l √
Singapore ASEAN FA Center l l l l l l l l l l l
Thailand Thailand FA Center l l l √ l l √ l l l l Indonesia Indonesia FA Center l l l l √ l √ l l l l Vietnam Hanoi FA Center l l l l l l l l l l l 3 Vietnam Vietnam Ho Chi Minh l l l l l l l l l l l Service & Support FA Center
India Pune FA Center l l l l l l ¡ l l l l
India Gurugram FA Center l l l l l l ¡ l l l l
India India Bengaluru FA Center l l l l l l ¡ l l l l India Chennai FA Center l l l l l l ¡ l l l ¡
India Ahmedabad l l l l l l ¡ l l l ¡ FA Center United States North America FA Center l l l l l l l l l l l of America Mexico FA Center l l l l l l l l l l √ Mexico MexicoCity FA Center l l l l l l l l l l √ Mexico Monterrey FA Center l l l l l l l l l l √
Brazil FA Center l l l l l l l l l l l Brazil Brazil Votorantim FA Center - - - - - - - - - - -
Poland Europe FA Center l l l l l l ¡ l l l l
Germany Germany FA Center l l l l l l l l l l l
United UK FA Center l l l l l l l l l l l Kingdom Czech Czech Republic FA Center l l l l l l ¡ l l l l Republic Italy Italy FA Center l l l l l ¡ l l l l l
Russia Russia FA Center l l l l l l l l l l ¡
Turkey Turkey FA Center l √ l √ l l l l l l l 13
(See the FA website if within Japan.) CNC Technical Support -CNC-
For customers to use Mitsubishi CNC with confidence, Mitsubishi Electric oers the service from the three points of view : Technical support, Training, and Service parts/repair.
MinimizingMinimizing DowntimeDowntime WithWith ProfessionalProfessional SupportSupport
Technical Training Support
Whenever Need to know how to cancel Need support to recover the Wherever CNC alarm immediately! machine quickly! 3 Our call centers in various regions around Our field engineer visits customers’site to After machine restoration we are also
CNC Service & Support Forever the world can support customers quickly. repair the CNC system. making eorts to prevent machine failures, suggesting preventive solutions by measuring the battery voltage of CNC and drive units and the insulation resistance of motors. Service parts/ Repair
We have call centers in each overseas Our specialists who acquired high skills base to respond quickly to customers on CNC system repair visit the site having trouble with the CNC. immediately based on the customer’s Our skilled engineers support customers request. Our call centers and field engineers Mitsubishi CNC Lifecycle Management to accurately resolve problems over the We make full use of measuring around the world are working hard day to phone. We ship out service parts or send instruments, etc. to precisely understand day to enable our customers to safely For the customers to use their familiar machines for field engineers as needed to ensure a the machine state, and then adjust the use their machines. Please feel free to many years, Mitsubishi Electric continues to oer timely recovery of your machine. faulty items or replace the parts. As a contact the nearest service center with result, the machines are recovered quickly any tiny issue. services:
Whenever Wherever Forever
We provide the best service to support customers’ 14 production environment indefinitely Service & Support
CNC Technical Support -CNC-
For customers to use Mitsubishi CNC with confidence, Mitsubishi Electric oers the service from the three points of view : Technical support, Training, and Service parts/repair.
MinimizingMinimizing DowntimeDowntime WithWith ProfessionalProfessional SupportSupport
Technical Training Support
Whenever Need to know how to cancel Need support to recover the Wherever CNC alarm immediately! machine quickly! 3 Forever Our call centers in various regions around Our field engineer visits customers’site to After machine restoration we are also CNC Service & Support the world can support customers quickly. repair the CNC system. making eorts to prevent machine failures, suggesting preventive solutions by measuring the battery voltage of CNC and drive units and the insulation resistance of motors. Service parts/ Repair
We have call centers in each overseas Our specialists who acquired high skills base to respond quickly to customers on CNC system repair visit the site having trouble with the CNC. immediately based on the customer’s Our skilled engineers support customers request. Our call centers and field engineers Mitsubishi CNC Lifecycle Management to accurately resolve problems over the We make full use of measuring around the world are working hard day to phone. We ship out service parts or send instruments, etc. to precisely understand day to enable our customers to safely For the customers to use their familiar machines for field engineers as needed to ensure a the machine state, and then adjust the use their machines. Please feel free to many years, Mitsubishi Electric continues to oer timely recovery of your machine. faulty items or replace the parts. As a contact the nearest service center with result, the machines are recovered quickly any tiny issue. services:
Whenever Wherever Forever
We provide the best service to support customers’ production environment indefinitely 15 Service parts/Repair -CNC- Training -CNC-
GETGET FASTFAST ANDAND PROVIDINGPROVIDING PROFESSIONALPROFESSIONAL EFFECTIVEEFFECTIVE REPAIRREPAIR TRAININGTRAINING
Restore the broken machine The machine I’m using for years Standard Training Menu How should I train my engineers? quickly! has gone wrong... 3 Lathe Programing course Support the stable running of customers’ To ensure long-term use of your In addition to repair, we develop the Training course at your request CNC operation basics and programming for lathe CNC Service & Support machines with sucient spare parts for machines, our service centers provide alternative parts of old series products. old and new models in stock. repair services worldwide.
Example of Replacement Mill Programing course CNC operation basics and programming for M/C Display
PLC Programing course PLC development procedures, built-in PLC programming and understanding CRT LCD For more eective use of our CNCs, we of PLC I/Fs In case of a sudden machine trouble, our Our repair center covers not only the Servo drive unit oer training courses from operation service centers in and outside Japan keep latest CNCs but old and obsolete models. basics, maintenance to part sucient service parts in stock for Also the major service centers outside Setup course programming in local languages. obsolete and the latest models. Japan have repair facilities, providing Overview of NC system, and hands-on training with simulators Simulating We can flexibly meet your needs, using We are well prepared to respond quickly repair services in their regions. our simulators at our service centers, or initial setup from factory default, incl. system data setup, ladder input, system to emergency situations around the world. There is no need for sending the your own machine at your site. data backup, restoring, and zero initialization products back to Japan, which enables MR-S2 MR-S12N Please ask your nearest Service center us to provide speedy repair services. for the details. Mitsubishi Electric oers various types of Maintenance course services, including parts replacement, pick-up & repair and supply of spare Maintenance training on sequence ladder monitor, troubleshoot and parts parts, to ensure a long and trouble-free replacement methods and preventive maintenance life of your machines.
16 Service & Support
Service parts/Repair -CNC- Training -CNC-
GETGET FASTFAST ANDAND PROVIDINGPROVIDING PROFESSIONALPROFESSIONAL EFFECTIVEEFFECTIVE REPAIRREPAIR TRAININGTRAINING
Restore the broken machine The machine I’m using for years Standard Training Menu How should I train my engineers? quickly! has gone wrong... Lathe Programing course 3 Support the stable running of customers’ To ensure long-term use of your In addition to repair, we develop the Training course at your request CNC operation basics and programming for lathe CNC Service & Support machines with sucient spare parts for machines, our service centers provide alternative parts of old series products. old and new models in stock. repair services worldwide.
Example of Replacement Mill Programing course CNC operation basics and programming for M/C Display
PLC Programing course PLC development procedures, built-in PLC programming and understanding CRT LCD For more eective use of our CNCs, we of PLC I/Fs In case of a sudden machine trouble, our Our repair center covers not only the Servo drive unit oer training courses from operation service centers in and outside Japan keep latest CNCs but old and obsolete models. basics, maintenance to part sucient service parts in stock for Also the major service centers outside Setup course programming in local languages. obsolete and the latest models. Japan have repair facilities, providing Overview of NC system, and hands-on training with simulators Simulating We can flexibly meet your needs, using We are well prepared to respond quickly repair services in their regions. our simulators at our service centers, or initial setup from factory default, incl. system data setup, ladder input, system to emergency situations around the world. There is no need for sending the your own machine at your site. data backup, restoring, and zero initialization products back to Japan, which enables MR-S2 MR-S12N Please ask your nearest Service center us to provide speedy repair services. for the details. Mitsubishi Electric oers various types of Maintenance course services, including parts replacement, pick-up & repair and supply of spare Maintenance training on sequence ladder monitor, troubleshoot and parts parts, to ensure a long and trouble-free replacement methods and preventive maintenance life of your machines.
17 Product Support
WeProcessing offer worldwide support for machinesMitsubishi Electric’s state-of-the-art Industrial Automation Machinery
Our rich lineup of EDMs cater to diverse processing needs ranging from parts processing to ultra high precision processing. Utilizing our advanced laser technologies, our laser processors deliver high productivity, stability, and low running costs. Service and support of these Industrial Automation Machines is available worldwide through Mitsubishi Electric’s extensive global network. Our local staff will provide a prompt response to your 4 various needs from inquiries about processing applications to requests for training and repair. Applications Processing machines Processing Service & Support We can propose optimum processing applications to cater to your needs before and/or after installation. If you have any questions about processing applications, please feel free to contact us.
Showrooms Service and Repairs Training
EDMs, laser processing machines, We offer repair services, dispatch of We offer wide variety of regular training and various other Mitsubishi Electric engineers to the field, replacement parts courses to give engineers the ability mechatronics products are displayed sales, and technical support in close to use our products quickly after in our showrooms. Our dedicated cooperation with our local distributors. In purchase. We offer basic operations engineers are always ready to help you. case of a malfunction, we will promptly to applied programming using actual
18 assist you to fix the problem. products. Service base