FACTORY AUTOMATION FA GLOBAL SERVICE 2 Contents OVERVIEW FA Center Location Map 4 1 Service & Support 5 2 Showrooms 6 FA Caravan Trucks 7 Mitsubishi Electric FA Website 8 Training School 9 Extended Product Life 10 Field Service/Repair 11 Typical FA Center Training Course Support Table 12 CNC 14 3 Technical Support 15 Service parts/Repair 16 Training 17 Processing machines 18 4 Sales Bases In Japan 20 5 FA Centers 22 6 Support Location Contact Information 30 7 3 FA Center From Japan to the rest of the world; 1 FA Center LocationFA Map Mitsubishi Electric supports you. 30 4 25 3 28 5 27 2 19 26 22 12 29 1 20 31 15 8 21 7 18 6 14 10 13 16 17 24 9 23 11 1 Japan, Head office 12 Vietnam Hanoi FA Center 23 Brazil FA Center 2 China Shanghai FA Center 13 Vietnam Ho Chi Minh FA Center 24 Brazil Votorantim FA Center 3 China Beijing FA Center 14 India Pune FA Center 25 Europe FA Center 4 China Tianjin FA Center 15 India Gurugram FA Center 26 Germany FA Center 5 China Guangzhou FA Center 16 India Bengaluru FA Center 27 UK FA Center 6 Taiwan Taichung FA Center 17 India Chennai FA Center 28 Czech Republic FA Center 7 Taiwan Taipei FA Center 18 India Ahmedabad FA Center 29 Italy FA Center 8 Korea FA Center 19 North America FA Center 30 Russia FA Center 9 ASEAN FA Center 20 Mexico FA Center 31 Turkey FA Center 10 Thailand FA Center 21 MexicoCity FA Center Indonesia FA Center Mexico Monterrey FA Center 4 11 22 Service & Support Service & Support 2 Service & Support 30 4 25 3 28 5 27 2 19 26 22 12 29 1 20 31 15 8 21 7 18 6 14 10 13 16 17 24 9 23 11 With our global service network, Mitsubishi Electric is ready to support our customers who have production bases around the world. Mitsubishi Electric FA business group Please feel free to contact your local You can purchase your Mitsubishi is supporting manufacturing not only in Mitsubishi Electric FA office. Electric FA products in any country and Japan but also all over the world. We With FA Centers established in many in addition, we will support your global use various local services to support regions all over the world as core business with repair, training in local our customers needs for example; local operations, we offer various services to language as well as information supply showrooms, FA mobile display caravans, our customers while tightly cooperating to your local sites. global information service, training with local sales offices, branch offices schools, 3-year warranty, 7-year repair and agencies. policy as well as field service and local repair. 5 Showrooms Showrooms Our showrooms allow you to experience the leading edge of FA I want to see all the latest models... Introducing the latest technology. 3 Service & Support Showrooms We have showrooms all over the world. Japan (FA Solution Center East Japan) Japan (Nagoya Works) Japan (Fukuyama Works) Video showing on a huge screen opened We proudly present you with the latest e-F@ctory initiatives and introduction into at a 180°arc, introduction of concepts solutions incorporating Mitsubishi of solutions centered on receiving and and introduction examples of e-F@ctory, Electric FA/Mechatronics products in our distribution equipment. and exhibition of demonstration machines showrooms. for solutions using various FA devices. China Korea United States of America Walk through a turbine machining center, Learn about plant visualization using In addition to worldwide products, our try out semiconductor assembly machinery, e-F@ctory, and see some examples of showroom introduces several products and see an automobile conveyor line, all how FA equipment has been introduced manufactured specifically for the U.S. modeled on actual equipment. into actual work sites. market. 6 Indonesia Our exhibitions here focus on demonstrating solutions for HVAC, PA, BMS, and E PACK. Caravan trucks FA Caravan Trucks Bringing the latest models to you I'm interested in the latest models, but I haven't got time to go to the showroom... Get your hands on the real thing and give it a try. 3 * Caravan Trucks Our trucks , loaded with the latest FA equipment, will come and visit you at your office. Service & Support We always keep our trucks stocked with the latest FA products allowing you to We want more customers to see, touch, experience them in person. and learn about Mitsubishi Electric FA equipment, so we've loaded our "Caravan Trucks" with the latest FA products, and are dispatching our fleet all over the world. With them we can hold an exhibition in the corner of your parking lot - no need to travel far or reserve a meeting room. We are looking forward to hearing from you! Operational fleet Japan . 5 (FA: 3/Robots: 2) India . 2 Thailand . 1 United States of America . 2 China . 1 Mexico . 1 >> We plan to increase the number of vehicles * where available. FA Caravan Truck 7 Website Mitsubishi Electric FA Website Various information and services providing strong support for your business Information that applies to my region... FA website supports The "Worldwide" button on the upper right of the homepage provides easy 3 various different regions access to each regions local website. Service & Support Regional FA websites are also available. In addition to globally available products, Click regional information on local-market products, sales materials, and technical manuals including various local services are also available online. FA website homepage FA global website Information about Confirm the wiring and installation Finding out more about FA products... Mitsubishi Electric FA products... dimensions for a device... Product information Downloads Study and learn Our sites provide you with the product Download a variety of materials such as Online courses (FA e-learning) are information you need to work with catalogs, manuals, software, and CAD available allowing you to study online at Mitsubishi Electric FA products. data. your own pace and convenience. g Supported languages Courses are offered in English, Chinese, Korean, Thai, Myanmar, Indonesian, Vietnamese, Malaysian, Spanish, Portuguese, Russian, Polish, Czech, Slovak, Hungarian, Turkish and Hindi. Search about some actual cases where Understanding technical terms FA equipment was introduced... used in industry... Industry solutions Business support Read up on case studies divided by Our FA glossary includes more than application, such as theme, industry, 4,000 technical terms. Use this valuable and process. Our sites can help you to tool to increase the technical skills of solve your problems and search for the your local staff. 8 perfect product for your needs. Training school Training School Training and education support — in your region and language I want my engineers trained How should I train my engineers? according to their skill level... 3 Training in the local language Our dedicated staff at each location Increase skills with courses Service & Support offer instruction in the local language, divided by level "FATEC Training School" provides to assist in the training and education of training using actual equipment, your engineers. We offer a total of up to 40 courses* from basic operation to applied divided by level, from the basics to advanced applications. Our courses programming. Training is held at FA Training school locations can be used for a wide variety of Centers and FA Center Satellites in each (as of March 2017) purposes, from learning about basic country. China, Taiwan, Korea, Japan, Singapore, equipment information, to supporting We offer a selection of training courses Indonesia, Vietnam, Thailand, India, U.S.A., individual products. to meet your needs, as well as an on Mexico, Brazil, Germany, U.K., Czech Republic, Russia, Poland Turkey and Italy * Number of supported courses in Japan, site training service. number can vary between countries Outline of training courses Satellite training series Are you having trouble with training g g g PLC-related HMI-related Servo-related of local staff at overseas factories? Q PLCs GOT2000 AC servo practices We have explaining videos (DVD) and FX PLCs GOT1000 Motion controllers textbooks in seven local languages. Positioning Maintenance You can also watch the explaining g PLC networks Inverter-related videos on YouTube. MELSECNET/H Inverter practices g Robot-related [ Japanese, English, Chinese, Thai, Vietnamese, Maintenance Maintenance Robot practices Indonesian, Latin American Spanish (Only Part 2) ] The courses listed above are only examples; supported courses may vary by country. * See P12-13 (or the FA website if within Japan) for more details. 9 YouTube and the YouTube logo mark are trademarks or registered trademarks of Google Inc. Warranty Extended Product Life Peace of mind with extended warranty and repair support I want to use the products I Products covered by our 3-year warranty purchase without having to worry... 3 PLC *1 Service & Support 3-year warranty MELSEC Series You can use our PLCs and HMIs without iQ-R Series worry with our free 3-year warranty. Q Series L Series Our free warranty lasts for 3 years from the date of purchase or delivery to your specified location*2. 1: Due to local conditions the warranty period differs * in China, please contact our Chinese sales offices (Mitsubishi Electric Automation (China) Ltd.). 2: Warranty period is defined by our corporate Micro-PLC * regulations unless otherwise noted: 42 months MELSEC Series from manufacture, including a maximum distribution period of six months after shipment from manufacturing. iQ-F Series FX Series I want to keep using a discontinued product a little longer... Motion controllers 7-year repair support iQ-R Series We offer repair services for up to 7 years after a product has been discontinued.