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ATT External Word Template AT&T Business Center – AT&T Managed Internet Service on Demand: Getting Started Guide Getting Started Guide For AT&T Managed Internet Service on Demand This guide provides the basic steps and information you need to get started with AT&T Managed Internet Service on Demand. The guide is divided into three sections: Quick Start walks you through setting up your initial Internet connection, which you ordered with an A&T sales agent. With this initial order you will need to activate your new Business Center account, test your new Internet connection and get started right away. Manage Your Service shows how to locate important information such as assigned public IP addresses, increase or decrease bandwidth as well as how to make router/firewall configuration changes to your Internet connection. Add New Internet Connection shows you how to order a new Internet connection for a new or existing site. Quick Start ..................................................................................................................... 3 Activate Your AT&T Business Center Account ................................................................... 3 Your New Internet Connection.......................................................................................... 7 Test Your Internet Connection .......................................................................................... 7 Locating Key Information .................................................................................................. 7 Manage Your Service .................................................................................................... 9 Edit Your L3 (LAN) Settings ................................................................................................ 9 Router LAN Assignments ................................................................................................. 10 Configure Your Firewall ................................................................................................... 11 Change Your Internet Bandwidth .................................................................................... 12 Add a New Internet Connection ................................................................................. 14 Add a New Site ................................................................................................................ 14 Add a New Internet Connection ...................................................................................... 15 Specifying the Internet Configuration ............................................................................. 16 August 30, 2016 © 2016 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property. AT&T Business Center – AT&T Managed Internet Service on Demand: Getting Started Guide Completing the Order ...................................................................................................... 29 Your New Internet Connection ................................................................................... 29 Test Your Internet Connection ........................................................................................ 30 Appendix ..................................................................................................................... 31 Preparing Your Site .......................................................................................................... 31 Default Internet Settings............................................................................................. 34 Frequently Asked Questions ....................................................................................... 35 August 30, 2016 © 2016 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property. Page 2 AT&T Business Center – AT&T Managed Internet Service on Demand: Getting Started Guide Quick Start After you order your Internet connection, the simple two-stage path to getting up and running is to activate your AT&T Business Center account (which gives you access to manage your AT&T Managed Internet Service on Demand services) and then connect a computer to your new Internet connection once available. After you activate your AT&T Business Center account, you can make changes to your Internet settings before or after your Internet connection is active. Activate Your AT&T Business Center Account After you complete your order with AT&T, you’ll receive a welcome email that contains a link to the AT&T Business Center where you can activate your AT&T Business Center account. Figure 1 AT&T Business Center Network on Demand welcome email To get started, click Activate Now. You’ll be redirected to AT&T Business Center, where you can complete your registration and set up your login and password. Step 1: Provide Your User Information On the user information page, provide your contact information. August 30, 2016 © 2016 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property. AT&T Business Center – AT&T Managed Internet Service on Demand: Getting Started Guide Figure 2 User information Step 2: Provide Account Information For account information, you’ll need to create a username and password the first time you access Business Center. This will be your ongoing access to AT&T Business Center and your AT&T Managed Internet Service on Demand. August 30, 2016 © 2016 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property. Page 4 AT&T Business Center – AT&T Managed Internet Service on Demand: Getting Started Guide Figure 3 Account information The security questions will help us to recover your password if you forget it. Be sure to use questions and answers that you will easily remember. August 30, 2016 © 2016 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property. Page 5 AT&T Business Center – AT&T Managed Internet Service on Demand: Getting Started Guide Step 3: Read and Agree to Your AT&T Business Center Agreement If you do not have a an existing AT&T Business account, please read through your AT&T Business Center Agreement and click I have read and agree to the AT&T Business Center agreement. Figure 4 AT&T Business Center agreement After you agree to the AT&T Business Center Agreement, click Complete Activation to activate your account. Once you do this, you’ll have access to your AT&T Managed Internet Service on Demand. August 30, 2016 © 2016 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property. Page 6 AT&T Business Center – AT&T Managed Internet Service on Demand: Getting Started Guide Your New Internet Connection You’ll receive email notification when your AT&T Managed Internet Service on Demand order has completed. At this point, you may begin using your connection. Figure 5 We’ve Completed Your Order Test Your Internet Connection You should test your Internet connection by connecting a device (host), such as a desktop or laptop computer, and attempting to reach an Internet address. If, for some reason, you can’t get an Internet connection after your AT&T Managed Internet Service on Demand connection has been activated, call 1-844-ATT-NOD3 (844-288-6633). Locating Key Information After you have successfully validated your Internet connection is active, you will want to locate key information about your new Internet connection such as IP Address information, Routing protocols, Firewall Rules, etc. August 30, 2016 © 2016 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property. Page 7 AT&T Business Center – AT&T Managed Internet Service on Demand: Getting Started Guide Figure 6 Key Information To get more information about your Internet connection locate the site you want more information on in your Inventory, click the expand icon ( ), Select Manage, and a series of options will be displayed: Select Edit Bandwidth to view your current bandwidth and make a bandwidth increase or decrease. Select Edit L3 (LAN) to view router IP information for your Internet connection. Select Configure Firewall to view your firewall rules. By default the firewall will prevent all internet sourced traffic. To allow inbound “Internet source” traffic to your network, please refer to the Manage Your Service section in this User Guide. August 30, 2016 © 2016 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property. Page 8 AT&T Business Center – AT&T Managed Internet Service on Demand: Getting Started Guide Manage Your Service To bring your environment and its applications online it may be necessary to make configuration changes to your Internet setting under Edit L3 (LAN) and Configure Firewall. Edit Your L3 (LAN) Settings When you first order your Internet connection, the settings will be set to AT&T defaults – See Appendix: AT&T Default Settings. You can change your LAN settings for any active Internet connection. You can do any of the following: Add or edit LAN blocks for IPv4 and IPv6 Add or edit static routes for IPv4 and IPv6 Enable or edit Network Address Translation (NAT) Enable or edit Port Address Translation (PAT) Edit DHCP and firewall settings Add or edit your SWIP contact information To
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