NEWCOMER’S GUIDE CFB BAGOTVILLE - 2019 Edition
Bagotville Military Family Resource Centre (MFRC)
Address: 1775 rue Lucien Lecompte, PO Box 280, Bldg 116 Alouette, QC G0V 1A0
Opening Hours: * Monday to Thursday: 8:00 a.m. to noon and 1:00 p.m. to 4:00 p.m.
* Friday: 8:00 a.m. to 11:45 a.m. and 1:00 p.m. to 4:00 p.m.
Contact Us:
Phone: 418-677-7468
Facebook: CRFM Bagotville MFRC
Website: www.crfmbagotville.com
Email: [email protected] WELCOME de Saguenay. Military Family Services, CFBBagotville Imagery, Freepik, iStock, Ville Image Sources: Image Greater Victoria”. Guide to CFBEsquimalt and Document inspired by “2016-17 Guide cafconnection.ca/Bagotville/Newcomers- scan the QRcode or visit: https://www. To see the digital version of this guide, August 19, 2019 : update Last Table of Contents INTRODUCTION...... 1 Checklist for the Move ...... 2
SECTION 1: LIVING IN SAGUENAY...... 3 Facts and Statistics About Saguenay...... 6 City of Saguenay...... 9
SECTION 2: SETTLING INTO YOUR NEW COMMUNITY...... 12 Housing: Finding a Place to Live...... 12 Driver’s Licence and Registration...... 14 Other Means of Transportation in Saguenay...... 17 Health Coverage in Quebec ...... 20 Families With Special Responsibilities and Needs...... 25 Family Allowances ...... 25 Daycares...... 27 Education and Training...... 30 Description of the Quebec Education System...... 30 Government Services...... 34 Service Providers...... 36 Benefits and Privileges ...... 39
SECTION 3: GETTING ACQUAINTED WITH YOUR MFRC...... 42 MFRC Services ...... 42 Personal Development and Social Commitment...... 42 Prevention, Support, and Intervention Sector ...... 47 Child & Youth Development and Parenting Support...... 49 Absence Support...... 52 Transition Support...... 55
SECTION 4: COMMUNITY RESOURCES ...... 58
Disclaimer Notice: This document is provided for information purposes only. The MFRC does not recommend any specific services.
The MFRC will not accept liability or responsibility for damages deriving from the use of services mentioned in this document. Each individual should conduct appropriate research to assess the reliability of these resources. WELCOME
WELCOME Welcome to the Greater Region of Saguenay–Lac-Saint-Jean!
You may be wondering what you’re going to do during your stay in our region. Outdoor enthusiasts will certainly be pleased!
You will love the wide-open spaces, inland ocean that is the lac Saint- Jean, several museums, tourist attractions, and sociocultural activities.
The attentive and dynamic team of the Bagotville Military Family Resource Centre (MFRC) is looking forward to greeting you. Our bilingual staff is prepared to offer you many services adapted to your reality so that you have the best possible experience!
To give you a taste of what’s in store, please leaf through this Newcomer’s Guide, produced to ease your settling in and integration efforts.
Even though it contains plenty of information, we still have much to share. Please contact us for further advice on the services and activities that best suit your needs.
We’re looking forward to meeting you!
Your devoted team
Bagotville MFRC
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com INTRODUCTION 1 INTRODUCTION CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com • • 418-677-7468 MFRC CRFM Bagotville
This section includes a list of the community resources in the region. the region. in resources the community of section includes a list This Section 4: Directory Resources of Community Section 3: Getting Acquainted With Your MFRC Your With Section 3: Getting Acquainted services with you provide to works MFRC Bagotville the day, every and Each a posting in the unique challenges of of aware We’re needs. your meet that our region. In this third section, you’ll find allof the helpful servicesto make easier. life your Upon your arrival, the administrative part begins. This section deals with thewith section deals This begins. part the administrative arrival, your Upon Quebec’s sign up for licence, a driver’s get vehicle, your register to procedure d’assurance québécois (régime program drug insurance prescription transition your ease to information relevant find you’ll short, In etc. médicaments), community. new your into Section 2: Settling Into Your New Community Section 2: Settling Into Your Now that you know that you’ve been posted to the CFB Bagotville, you’d you’d the CFB Bagotville, to been posted you’ve that know you that Now probably like to find outmore about on Québec and statistics some facts and introduction yourincludes a short community. new This section the CFB of description also a brief There’s and Saguenay–Lac-Saint-Jean. Bagotville. Section 1: Living in Saguenay Section 1: Living Moving into a new community is a challenge that stirs a great deal of deal of stirs a great that is a challenge community a new into Moving to information of source great a is Guide Newcomer’s This emotion. the region. in in and stay move your smoothen CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com • • 418-677-7468 MFRC CRFM Bagotville
Checklist for the Move
BEFORE LEAVING YOUR BASE OR COMMUNITY As we know, being posted entails several steps! You may feel lost and overwhelmed. To reduce the stress caused by a posting, the Bagotville MFRC has produced a checklist to smoothen your assignment process:
https://www.cafconnection.ca/Bagotville/Relocation-Checklist INTRODUCTION What and When?
WHAT WHEN MORE INFO
Enrol your children As soon as you receive Section 2: Daycares in daycare your posting message
Enrol your children Upon arrival or during Section 2: in school your house hunting trip Education and Training
Ask for employment When you get your Section 2: insurance benefits record of employment Government Services
Sign up for the newsletter Upon arrival or during Section 3: MFRC News your house hunting trip MFRC Services
Request a Quebec health Section 2: Health As soon as you arrive insurance card Coverage in Quebec Apply for family Section 2: Family As soon as you arrive allowances Allowances Section 2: Driver’s Have a safety check of Within 30 days after your Licence and Vehicle your vehicle arrival Registration Get a Quebec driver’s licence and register your Section 2: Driver’s Within 3 months after vehicle at the Société de Licence and Vehicle your arrival l’assurance automobile du Registration Québec
Should you have any questions or concerns regarding your move, please contact our posting support and liaison officer.
2 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com SECTION 1
LIVING IN SAGUENAY
Geography and Climate
The city of Saguenay is located northward in comparison to larger urban centres SECTION 1 in Quebec. The city is a two-hour drive from Quebec City, and 4.5 hours from Montreal. The climate of Quebec varies considerably, depending on the seasons and regions. The winters in Saguenay are often cold, windy, and snowy, while summers are warm and pleasant.
Average temperatures fluctuate between -22 °C and 24 °C on the thermometer. However, in the summer, there can be heatwaves over many consecutive days, during which the mercury can climb over 30 °C. In winter, important temperature drops are common. Temperature can drop to -30 °C, in addition to the wind chill. Furthermore, snow may accumulate up to 250 cm on average.
This region is a genuine paradise for those who love winter sports, outdoor activities, cycling, nautical activities, hunting and fishing, golf, etc. Lac-Saint- Jean beaches are magnificent to boot!
Rhythm of the City Saguenay stands out because it offers the activities and services of a major urban centre and the outdoor attractions of a rural community. For more information, visit the Ville de Saguenay website or Facebook page:
http://ville.saguenay.ca
Ville de Saguenay
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 3 Map of the City of Saguenay SECTION 1
Mileage Between the Boroughs of Saguenay and Bagotville
BOROUGHS AND AREAS DISTANCE FROM THE BASE (KM)
Chicoutimi 18.9 Chicoutimi-Nord 19.2
La Baie 8.4
Laterrière 11.6
Jonquière 25.2 Arvida 20.9 Kénogami 24.3
4 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com Nature
Even though Saguenay is a full-fledged city, nature and wildlife are prominent throughout the city. Most neighbourhoods have large green areas, and wildlife is often seen on the roads along the parks.
Language
The main language of Saguenay–Lac-Saint-Jean is French. In the 2016 census, nearly 23% of Saguenay residents declared that they knew English. Learning SECTION 1 French is thus essential to your proper adaptation.
The Military Family Resource Centre provides second-language courses in French and English, at various levels. Military family members can benefit from these courses at low cost. For further information on second-language courses, please call the MFRC.
Cultural Heritage and Tourism
Your host region is recognized as being conscious of its historical and cultural heritage. You can do many activities by yourself: heritage tours in each borough, francophone countries circuit at place Nikitoutagan, Véloroute des Bleuets, discovery of local products and gastronomy, festivals, events, and markets.
Furthermore, places such as the Pulperie de Chicoutimi, Musée du Fjord, Falardeau Zoo, and sugar shacks are highly recommended.
Promotion Saguenay, the tourism office, and Bagotville MFRC can share a wealth of information to help you choose how to discover the region.
They can talk to you about the must-sees, including the Rivière-du-Moulin Park in Chicoutimi, Monts-Valin National Park, cycling networks, ports, and nature observation centres.
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 5 Facts and Statistics About Saguenay
Population (2019 Data) • City of Saguenay population: 145,593 residents • Average age of the residents: 44 years old • Language spoken at home: French • Public transit: Société de transport du Saguenay (STS) • Age of majority: 18 years old
SECTION 1 Use of the Phone • You must dial 10 numbers (including area code 418 or 581)
Housing (September 2018 Centris.ca Data) • Average price of single-family homes: $190,025 • For further information on the housing market, please visit: www.cmhc-schl.gc.ca. • Rental vacancy rate: 6.5% in 2017 • Average rental cost: between $375 and $700 • Lease terms: yearly • N.B. Landlords can refuse to rent housing to smokers and animal owners
Health • Health coverage in Quebec (see Section 2 - Health Coverage in Quebec) • Hospitals: 3 in the City of Saguenay • The posting support and liaison officer can help you navigate the healthcare system (see Section 3: Getting Acquainted With Your MFRC - Posting Support and Liaison Services)
6 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com Employment • Language spoken at home: French • For some employers, bilingualism (French and English) is an asset. • If communication is part of the requirements of the position, employment opportunities are rare for those who only speak English. • Unemployment rate: 6.1% in December 2018 (usually above the national rate) • Minimum wage: $12.50 an hour and $10.05 an hour for tipped employees (dated May 1, 2019) SECTION 1
Childcare Services • Average cost for subsidized institutions: $8.25 per day • Average cost for unsubsidized institutions: between $20 and $45 per day (tax deductible depending on your family income) • Occupancy rate: variable • To enrol, see Section 2 - Daycares • Hourly rate for babysitters (teenagers): between $5 and $10 per hour • The Bagotville MFRC offers many childcare services according to the age of children - Call us for further details
School System (see Section 2 - Education and Training) • Preschool: offered in both official languages • Elementary school: from kindergarten (full days in all public schools) to grade 6, in both official languages • High school: from secondary 1 to 5, in both official languages • CEGEP/University: in French only • Start of kindergarten: 5 years old on September 30
Vehicle Price of gas: see the Gasoline Watch section, at www.caaquebec.com.
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 7 Provincial Legislation • Anti-smoking legislation: legal age (18 years old) is required to purchase tobacco products. Smoking is forbidden inside public and work places and within 9 metres of doors, windows, and vents of public spaces.
• Cannabis legislation: legal age (18 years old) is required to buy (in the SQDCs) and possess cannabis. Each municipality in Quebec has its own cannabis regulations. In Saguenay, using cannabis is only allowed on private properties. The possession limit is 150 grams of dried cannabis or its equivalent per household.
• Cellphone regulations: using a cellphone while driving is forbidden (unlawful to hold it).
• Alcoholic beverage retailers: private (grocery and convenience stores) and SECTION 1 governmental (SAQ).
• Bike helmets: highly recommended.
• Speed limits: 30-60 km/h in the city and 70-100 km/h on highways.
• Flashing green lights indicate that you have priority to turn, not that there is a pedestrian crossing.
• You can turn right at red lights, except where signs prohibit it. First, you must stop completely.
• Child car seats and safety belts are mandatory: see the Child Safety Seats section, on the www.saaq.gouv.qc.ca website.
• Sales taxes: GST (5%) and QST (9.975%).
8 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com City of Saguenay Saguenay is part of Saguenay–Lac-Saint-Jean, a tourism region in Quebec. The city has three main boroughs: Jonquière, Chicoutimi, and La Baie.
Jonquière Borough Population: 60,230 residents
Apart from taking your time lounging in the pleasant Saint-Dominique street
cafés and terraces, or strolling through the Carré Davis shops in Arvida, you SECTION 1 also need to visit the Rivière-aux-Sables Park and the Centre d’histoire Sir- William Price Heritage and Memorial Park.
Cyclists can enjoy the 120 km bike path, including the Horst de Kénogami section (45 km), connecting the Véloroute des bleuets and Véloroute du Fjord du Saguenay cycling circuits.
Hikers can choose between the Sentiers du Saguenay (14 km) and Centre touristique du Lac-Kénogami (45 km) trails. Snowmobile fans will find quality tracks heading towards the Monts-Valin mountains.
In the winter, the Saguenay en Neige Festival displays its dazzling snow sculptures. Jonquière offers a wide range of fine dining, popular restaurants, accommodations, and camping sites, not to mention the splendid Lake Kénogami.
Source: 2019-2020 Official Tourist Guide - Saguenay– Lac-Saint-Jean
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 9 SECTION 1
Chicoutimi Borough Population: 67,612 residents
The Chicoutimi borough has many points of interest in its downtown and surrounding areas. In March, the REGARD International Short Film Festival features short film masterpieces.
In the spring, the Jazz and Blues Festival plays host to international artists. During the summer, feel the beat of Festival international des Rythmes du Monde. Many popular events are presented downtown, including Festival des Bières du monde, and Festival des vins de Saguenay that attract crowds of connoisseurs.
Visit the historic site of La Pulperie de Chicoutimi and its regional museum, an enriching experience. Nearby is the historic Bassin area, home to the famous Petite Maison Blanche (Little White House) that withstood the great flood in 1996. And don’t miss a great place for a family outing, the Parc Mille Lieux de la colline.
Source: 2019-2020 Official Tourist Guide - Saguenay–Lac-Saint-Jean
10 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com La Baie Borough Population: 18,551 residents
On the shores of the Saguenay Fjord, downtown La Baie is a prized commercial and tourist destination. Due to its numerous dynamic businesses and the many artists and craftspeople that live there, there’s a festive atmosphere all year round.
The theatrical extravaganza La Fabuleuse has been running for 30 years now and tells the story of the Royaume. Traditional music takes over in August
with the Grandes Veillées Festival. The port area, where international cruise SECTION 1 ships dock, attracts thousands of tourists.
The Véloroute du Fjord du Saguenay, a bike trail, runs through the port village as far as the Musée du Fjord where you can discover the natural and historical heritage of the region. In winter, on the frozen fjord, 1,200 cabins create an ice-fishing haven.
Also, there’s downhill and cross-country skiing, snowshoeing, snowmobiling and kitesurfing.
Source: 2019-2020 Official Tourist Guide - Saguenay–Lac-Saint-Jean
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 11 SECTION 2
SETTLING INTO YOUR NEW COMMUNITY
Housing: Finding a Place to Live
Housing Agency There is a lot of military family housing around CFB Bagotville. For further information, visit the Canadian Forces Housing Agency website.
https://www.canada.ca/en/department-national-defence/services/bene- fits-military/military-housing.html SECTION 2 418-677-4000, extension 7580
Houses Do you want to buy a house in Saguenay? To find out more on the Saguenay real estate market, visit the website below, which centralizes all the home offers:
• http://www.centris.ca/
You can also visit these popular websites:
• Remax: https://www.remax-quebec.com/en/index.rmx • Via Capitale: https://www.viacapitalevendu.com/en/ • Sutton: https://www.sutton.com/ • Du Proprio: https://duproprio.com/en
For further information, please contact a real estate agent directly. You can also call us to get a list of bilingual real estate agents.
12 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com Rentals or Apartments You may also look for an apartment. Most Quebeckers move on July 1. Nevertheless, you can rent an apartment or house anytime of the year.
To find your apartment in Quebec, you can: SECTION 2
• Travel up and down the streets, looking for For Rent signs.
• Visit classified ad websites: o Kijiji: http://kijiji.ca o LesPAC: https://www.lespac.com/beta/en/ o Kangalou: https://www.kangalou.com/en/ o Louer.com: http://www.louer.com o Craigslist: http://craigslist.ca o LogisQuébec: http://www.logisquebec.com
• Refer to classified ads in local or national newspapers or their websites.
• Join sale and rental Facebook groups.
Source: www.immigrantquebec.com/vie-quotidienne/logement
The Facebook page Muté à Bagotville? Posted to Bagotville? may also ease the sale, rental, or purchase of military family homes.
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 13 Driver’s Licence and Registration
The procedure to register a vehicle is different from one province to another. This section provides relevant information on Quebec laws. The Société de l’assurance automobile du Québec (SAAQ) is a provincial state corporation offering universal automobile insurance, driver’s licences, and vehicle registration. Please note that in Quebec, you must have car insurance with the company of your choice (the SAAQ does not insure drivers).
https://saaq.gouv.qc.ca/en/
1-800-361-7620
Driver’s Licence Since January 2010, the requirement to take driving lessons is part of the measures introduced by the government to improve road safety in Quebec. SECTION 2 The content of the course has been extensively revised so that new drivers have the skills required to become safe, cooperative, and responsible drivers.
Theory and practical tests have also been revised in the light of the most up- to-date knowledge about training and assessment of the drivers.
Before making an appointment, we strongly recommend that you call the Société de l’assurance automobile (SAAQ) to find out which documents are required.
https://saaq.gouv.qc.ca/en/
1-800-361-7620
SAAQ Jonquière SAAQ La Baie 2655 boulevard du Royaume 751 rue Mars La Baie, QC La Baie, QC
1-800-361-7620 418-544-4227
14 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com Important If you decide to settle in Quebec, you can still drive with your licence up to 6 months after your move. After that, you must get a licence issued by the SAAQ to continue to drive.
To exchange a driver’s licence issued by another country or get a Quebec driver’s licence, you must make an appointment by phone, at 1-888-667- 8687. You cannot make an appointment through the Internet.
Conditions, required documents, and procedure for exchanging a driver’s licence (always bring the original documents):
• Driver’s licence from another Canadian province or territory
• Driving record from another province SECTION 2 • Proof of Canadian citizenship or right of residence in Quebec
• Proof of residency in Quebec
• Proof that you have lived in the province or territory that issued the licence if you have had it for less than 3 years
Vehicle Registration When you arrive in Quebec, you must have your vehicle inspected by an authorized agent of the SAAQ.
If you want to get a licence plate, your vehicle must conform to Quebec standards.
To have your vehicle inspected, we suggest this garage:
Autolook inc. 205 rue des Laurentides Chicoutimi, QC
418-696-1352
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 15 To get your licence plate, you must go to the Jonquière SAAQ office with the following documents:
• Driving record from another province
• Valid certificate of registration from another province
• Valid proof of inspection
• Picture ID
You must now pay your driver’s licence and registration every year. Pictures are still taken every four years.
Note that if you are married and have chosen to take the family name of your spouse, your health insurance card and driver’s licence will both be issued with your birth name, as written on your birth certificate.
However, you can keep your spouse’s family name on your driver’s licence if you bring your passport or marriage certificate. SECTION 2
Winter Tires Winter tires are mandatory from December 15 to March 15, but we recommend that you extend this period, since in Saguenay–Lac-Saint-Jean, snow usually comes in early November and melts around mid-April. Note that all-season tires are no longer allowed in the winter.
• Freshly fallen snow reduces tire traction. • Roads that seem clear may hide patches of ice and pose a hazard.
Note that every year, the Automobile Club of the Bagotville base offers the opportunity to install your winter tires affordably. The Tire Clinic is also available on a priority basis to families whose military member is deployed.
16 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com Road Conditions Visit the Québec 511 website to get an update on road network conditions, rest areas, etc.
http://www.quebec511.info/en/
Other Means of Transportation in Saguenay
Bus In Saguenay, the public transit system is limited compared to that of major
urban centres. The city has a public transit system managed by the Société SECTION 2 de transport du Saguenay (STS), which serves the neighbourhoods of the city and surrounding area. This service is spread across distinct areas.
Société de transport du Saguenay (STS) The STS provides services to the following municipalities:
Chicoutimi, Jonquière, La Baie, Saint-Fulgence, Laterrière, Valin, Saint- Honoré, and many others. For further information on schedules, routes, and rates, please visit the STS website.
https://sts.saguenay.ca/
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 17 Intercar Intercar is an intercity service provider that also offers bus and motorcoach rental services.
https://intercar.ca/
Intercar Chicoutimi Intercar Jonquière 55 rue Racine Est 2249 rue Saint-Hubert Chicoutimi, QC Jonquière, QC
418-549-2463 418-547-2167
Railway Stations From Jonquière, you can go to many places in Canada.
VIA Rail – Jonquière Station 2439 rue Saint-Dominique Jonquière, QC SECTION 2 1-888-842-7245
Taxis If the buses do not suit your schedule, you can call a cab. Here are the fares which took effect in January 2019:
COMPONENT AMOUNT Base Fee $3.50
Kilometre Price $1.75
$0.65 per minute Waiting Time ($39 per hour)
• Chicoutimi — Taxis Unis: 418-543-3868
• Jonquière — Taxi Diamond: 418-547-2121
• La Baie — Taxi 2151: 418-544-2151
18 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com Carpooling For long-distance rides throughout Saguenay–Lac-Saint-Jean or elsewhere in Quebec, you can sign up for Amigo Express to carpool.
https://www.amigoexpress.com/
A carpool commuting platform is now available on Amigo Express. Visit:
https://local.amigoexpress.com/
You can also search for carpooling Facebook groups.
Airport Through the Aéroport Saguenay-Bagotville, you can fly to or from Saguenay– SECTION 2 Lac-Saint-Jean. The airport is one of the best equipped in Quebec and offers many national and international flights. See the schedules and fares at:
https://aeroport.saguenay.ca/en
For a list of the airlines serving the airport, see:
https://aeroport.saguenay.ca/fr/voyageurs#compagnies-aeriennes
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 19 Health Coverage in Quebec
The residents of our province are covered by the Régie de l’assurance maladie du Québec (RAMQ). All civilians can receive free health care. Families can join health insurance as soon as they move in. To receive the care covered by the RAMQ, you must have your valid health insurance card (commonly known as carte soleil) each time you need services.
All the military members who come from another province must enrol their dependents in the RAMQ.
Note that the MFRC posting support and liaison officer can help you apply for your health insurance card. Please feel free to use this free and bilingual service!
Health Insurance Card SECTION 2 Régie de l’assurance maladie du Québec (RAMQ)
When Canadian Forces military members from another province or territory are posted to Quebec, the members of their families (spouse and children) who are in status to settle here can be covered upon the date written on the transfer order.
You can only enrol in the Régime d’assurance maladie du Québec by phone:
1-800-561-9749
20 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com The Régie will send you a form by mail. You will be asked to check the information and send it back to a CLSC (CISSS) with the required documents.
1. The original copy of one of these IDs:
• Valid Canadian passport, • Birth certificate, • Certificate of Canadian citizenship, • Act of birth.
2. The original copy of all these documents:
• Proof of residence in Quebec (see the documents accepted at http://www. ramq.gouv.qc.ca/en/citizens/health-insurance/registration/Pages/proof-
residence.aspx), SECTION 2 • Document confirming the posting (posting message) or the release date.
3. A photo: • Anyone over 14 years old must have a health insurance card with photo. You can have your picture taken in drugstores. Each passport-sized picture taken will cost $10 or $15.
Note that if you are married and have chosen to take the family name of your spouse, your health insurance card and driver’s licence will both be issued with your birth name, as written on your birth certificate.
Even if you are eligible for the RAMQ from the date written on your posting message, you will have to wait 30 to 45 days after sending your application.
The RAMQ will send you a document mentioning the date from which you are covered. You must keep this letter until you receive your health insurance card.
However, if you had to go to a health and social services centre before receiving your card, this document would not provide you with free access to the services.
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 21 However, there are two ways to avoid costs:
1. If you have arrived from another province, medical care could be covered by your previous province of residence.
2. You will receive a bill that you will not have to pay. You will then have to request payment to the RAMQ. To do so, you must send a copy of the invoice and the letter confirming your coverage by the RAMQ.
Children and Health Insurance Cards Children are covered by the Régie until their 18th birthday if their parents are eligible for coverage. After that, they must apply as adults.
If they are full-time students, live with their parents, and are single, your children will be covered until they are 25 or no longer study full time. You do not have to include pictures in your request if your children are under 14 years old. SECTION 2 Note that if the two parents are military members, one of them will have to ask for a health insurance card to the RAMQ before being able to sponsor their children. You can also apply in advance if you are expecting a child.
Finding a Family Doctor
In the current Quebec healthcare system situation, everyone has a hard time finding a family doctor and getting quick access to medical specialists.
Most of the families without a family physician must go to one of the walk-in clinics, an emergency room of one of the three hospitals in the region, or a private clinic.
To speed up your search for a family doctor, sign up for the Guichet d’accès à un médecin de famille (GAMF) as soon as you receive your health insurance card.
22 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com To sign up, please visit the GAMF website and follow the instructions, or call for further information:
www.gamf.gouv.qc.ca
1-877-644-4545
Posting Support and Liaison Officer
The MFRC also provides the services of a posting support and liaison officer. She can help you find a family doctor more quickly and navigate through the Quebec healthcare system.
Please call the MFRC to benefit from this free service (seeSection 3: Getting
Acquainted With Your MFRC - Posting Support and Liaison Services). SECTION 2
Jonquière-Médic
If you live in Jonquière, you can have free access to Jonquière-Médic, a front-line medical consultation service provided at home. Patients do not need a membership card to access it. Such a service relieves the pressure in emergency rooms. For further information:
www.jonquieremedic.com
418-699-3060
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 23 Pregnancy Follow-Up and Women’s Health So, you are expecting a baby. Congratulations! The MFRC is aware that pregnancy is a period during which many questions arise, especially during a first pregnancy.
Family doctors, midwives, obstetricians, and gynaecologists are in charge of pregnancy follow-up and delivery.
Since 2007, front-line nurse practitioners also play an important part during pregnancy and after delivery. SECTION 2 You will also meet nurses, whether at prenatal meetings, CLSCs, medical clinics, high-risk pregnancy clinics (known as GARE), or during labour and delivery.
First, you must find a doctor to ensure pregnancy follow-up. The first appointment will take place between the eighth and twelfth week. During your first meeting, you should ask for the From Tiny Tot to Toddler guide. It includes most of the answers to questions related to babies under 2 and pregnant women’s health.
You should try to find a doctor as soon as you can to make sure you have a space. If you need help in your search for a doctor, please call the MFRC. Our posting support and liaison officer can assist you.
New Parent Kit The MFRC wants to celebrate the birth of your baby with a gift box for mommy, daddy, and baby. This box will then become your baby’s keepsake box. Please call us to receive it for free!
24 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com Families With Special Responsibilities and Needs If you or a member of your family have special responsibilities and needs, the MFRC can help you find the regional resources you need.
We can help you set up a plan in case of deployment. We can also support you and provide you with the resources you need. The MFRC child, youth, and family coordinator can guide you in your endeavours.
Family Allowances
In Quebec, families are entitled to a child support allowance, in addition to SECTION 2 Canada Child Benefits. It is paid quarterly, in January, April, July, and October. However, you can ask for monthly payments by calling the government.
The amount granted to each family depends on these criteria:
• Number of dependent children under 18 who live with the beneficiary • Number of children in joint custody • Marital status (with or without a spouse) • Family income, meaning the total income for both spouses, if applicable
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 25 Here is a table of the maximum and minimum annual amounts of the family allowance for 2019.
MAXIMUM SUPPORT AMOUNT 1st Child $2,472 2nd Child $1,735 3rd Child $1,735 4th Child and Following Children $1,852 Single-Parent Family + $867
MINIMUM SUPPORT AMOUNT 1st Child $694 2nd Child and Following Children $641 Single-Parent Family + $346
SECTION 2 Note that these amounts are indexed every year in January.
You might also be entitled to supplements (amounts effective in 2019):
• $102 to buy school supplies
• $2,340 for a disabled child
• $11,736 for a disabled child who needs exceptional care
For further information, contact Retraite Québec:
https://www.retraitequebec.gouv.qc.ca/fr/Pages/accueil.aspx
1-800-667-9625
26 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com Daycares
The Quebec daycare system offers a number of options. SECTION 2
SUBSIDIZED DAYCARES UNSUBSIDIZED DAYCARES
Childcare Centre (CPE) Private Daycare (Facilities)
Licensed Home Daycare Unlicensed Private Home Daycare
Description of the Daycare Services
CPE CPEs provide childcare subsidized by the ministère de la Famille (department of family). Reduced-contribution spaces are thus available for parents. CPEs usually take a lot of children who are divided by age group.
Private Daycares Recognized by the government of Quebec and subject to the same laws and standards as those of the CPEs, these daycares provide full-time or part- time childcare in proper facilities. Unlike CPEs, they are not subsidized and must agree on the fees with the parents. Note that childcare expenses may be eligible for a tax credit or partial refund, depending on your income and family situation.
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 27 Licensed Home Daycares These daycares are regularly inspected and must adhere to the rules of their regional coordinating office.
Those in charge of the childcare services must keep their skills up to date and comply with all the safety rules put in place by the government of Quebec. The number of children in daycare centres can vary between 6 and 9, depending on how many educators work there.
People in charge must undergo training every year and keep their CPR card up to date. They must also undergo a criminal record check and have no recorded conviction.
Unlicensed Private Home Daycares These daycares are subject to no specific law. Normally, there will be between 6 and 9 children in the daycare. Note that people in charge of these daycares are not accountable to the coordinating office and there is no follow-up. They must manage their daycare on their own. SECTION 2
Daycare Waiting Lists To sign up for CPE, licensed home daycare (subsidized), or private daycare waiting lists, please visit this website:
www.laplace05.com
The earlier you sign your children up, the greater your chances are to find a prime space. You can do that during pregnancy or as soon as you receive your posting message.
You can also call the daycare centre directly to make sure that they have received your file.
Home daycares have their own waiting lists. You must contact them directly.
28 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CFB Bagotville Childcare Services In the CFB Bagotville family neighbourhood, there are a few home daycares and a CPE (CPE Alouette). As a military family, you have a certain priority for the CPE. Please contact the director of the CPE for further information:
CPE Alouette Subsidized Daycare
418-677-4000, extension 7048
Pricing No matter which daycare centre you choose, you will pay according to your family income. In subsidized daycares, you will pay $8.25 per day for each SECTION 2 child, and there will be a tax adjustment at the end of the fiscal year.
In unsubsidized daycares, you will pay full price (between $20 and $45) and receive a tax credit to offset the overpayment, based on your family income. You can also ask for monthly advance payments of the childcare tax credit.
If you are receiving advance payments in Quebec and get posted outside the province before the end of the fiscal year, you will have to pay them back, since you will file a tax return in another Canadian province.
For further information on pricing:
https://www.mfa.gouv.qc.ca/fr/Pages/index.aspx
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 29 Education and Training
Description of the Quebec Education System In Quebec, the education system is managed by the ministère de l’Éducation et de l’Enseignement supérieur.
This system includes four levels of education: preschool (kindergarten), primary and secondary school (general and vocational education), college (pre-university and technical training), and university.
Education is secular and there are public and private schools. School attendance is mandatory for all children between 6 and 16 years old. Primary and secondary education are available in French, English (if eligible), or native languages. In Saguenay, there are French and English primary and secondary schools.
SECTION 2 From preschool to secondary school, you can choose public or private education.
At the age of 4 or 5, children start kindergarten.
Four years old: half-time public preschool education (kindergarten) is offered in low-income neighbourhoods and at Riverside Regional Elementary School.
You can also choose the private sector. The Bagotville MFRC can guide you in your choice of school. Please feel free to call us. Note that the MFRC also offers bilingual preschool workshops.
Five years old: public preschool education is offered full time. Although it is not mandatory, almost all children in Quebec go to kindergarten.
Primary school normally takes 6 years and secondary school, 5 years. Depending on the chosen program of studies, students can access vocational training from the 3rd, 4th, or 5th year of secondary school.
30 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com As for those who pursue general training and graduate from secondary school, they can access pre-university (two years) or technical (three years) college programs.
In college or university, students can choose English or French as the language of instruction, depending on which school they attend.
Finally, university education is divided into three levels. The first one, between 1 and 4 years, leads to a certificate or degree. The second level leads to a master’s degree and the third one, a doctorate.
Except for university, education is free for Quebec residents. Nevertheless, the government provides loans and grants to students. SECTION 2 French Neighbourhood Schools In the public sector, students who go to French school are spread out according to which neighbourhood they live in.
Au Millénaire, a project set up by the Médéric-Gravel school, in La Baie, provides trilingual public education, regardless of where you live on the Rives- du-Saguenay school board territory.
Commission scolaire des Rives-du-Saguenay Areas: Alouette, Chicoutimi, La Baie, Laterrière, Saint-Honoré
http://www.csrsaguenay.qc.ca/
418-698-5000
Commission scolaire De La Jonquière Areas: Kénogami, Larouche, Jonquière, Saint-Ambroise
http://www.csjonquiere.qc.ca/
418-542-7551
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 31 English Education Any student who lives in Quebec can access French education. However, children who stay in Quebec temporarily because they are dependents of Canadian Armed Forces members can receive English education.
To access it, a sworn statement of the employer is provided as a temporary authorization for the duration of the stay. For further information or to know if your children are eligible for English education, please contact:
Josée Bergeron, Financial and Administrative Officer, CFB Bagotville
418-677-4000, extension 7486
Please feel free to contact the MFRC if you need more information.
Only one school board can provide English education in Saguenay: Central
SECTION 2 Québec School Board. In Jonquière, Riverside School offers it at the primary and secondary levels.
Riverside Regional Elementary School Riverside Regional High School www.cqsb.qc.ca/rres www.cqsb.qc.ca/rrs
418-548-8296 418-548-3181
32 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com SECTION 2
Private Schools In Saguenay, there are three private schools, all located in the Chicoutimi borough.
École trilingue Vision Saguenay: Children from kindergarten (5 years old) and primary school can be taught in French and English as a first language, and Spanish as a second language.
ÉcolACTion de Chicoutimi: The school serves children from kindergarten (5 years old) to grade 6. School transportation is not available. Education is in French.
Séminaire de Chicoutimi: This high school provides French education.
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 33 Government Services
Canada Post When you move out and do not intend to come back, you can request mail forwarding for a certain fee.
For further information, see the Mail Forwarding section on the Canada Post website.
https://www.canadapost.ca/cpc/en/personal/receiving/manage-mail/mail- forwarding.page?
Taxes
Sales Tax In Quebec, sales tax is 14.975% (January 2019). The province has combined
SECTION 2 the federal sales tax (GST) with the 9.975% Quebec sales tax (QST) to make a single sales tax.
Income Tax In Quebec, you must fill out two tax returns: one for the provincial government and one for the federal government.
Please visit the Revenu Québec website for further information and the New Residents and Income Tax brochure, an excellent overview of the tax system.
Here are some links that may be useful when filing your tax return:
Revenu Québec: http://www.revenuquebec.ca
Bureaux de Service Québec: http://www.gouv.qc.ca
Agence du revenu du Canada: https://www.canada.ca/en/services/taxes.html
34 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com We strongly suggest that you use the services of specialized agencies and accountants who can assist you and file your tax returns. However, you will have to pay for that service. Please contact us if you need referrals.
If you want to file them yourself, use the Revenu Québec and Canada Revenue Agency guides, which are usually attached to the tax forms.
Income tax returns must be sent to both governments by April 30 of the calendar year following the taxation year or by June 15, if you are self- employed.
Source: https://www.immigrantquebec.com/vie-quotidienne/impots/
Employment Insurance Benefits
To receive benefits, you must have worked a certain number of hours over a SECTION 2 52-week period. To find out how many hours are required for Saguenay–Lac- Saint-Jean, visit:
www.servicecanada.gc.ca
To apply for employment insurance benefits, go to the website mentioned above.
Your employer must hand you a record of employment. The company can also send it electronically if it is registered.
If not, you will have to send it by mail to the address provided at the end of your electronic application or go to the nearest Service Canada centre.
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 35 Service Providers In Quebec, service providers may be different from those of other Canadian provinces. Here are some links that may be useful when moving into your new place.
Electricity and Heating
Electricity In Quebec, nearly all the electrical energy comes from hydropower. Hydro- Québec has a near monopoly over the province.
If you have not been a Hydro-Québec or other electricity provider client over the last five years, you must fill out the online contract request form.
When you open your record, you will be charged $25 (plus taxes). These fees will appear on your first bill, except if you have applied on Hydro-Québec’s
SECTION 2 website. If you apply online through self-serve, you will not be charged.
To subscribe online:
https://www.hydroquebec.com/portail/en/web/clientele/nouveau-client
You must provide them with all the requested information, such as your first and last name, social insurance number, phone number, and new address (including the postal code).
You can pay
Monthly Hydro-Québec estimates the annual cost of your electricity consumption and divides it into 12 equal monthly payments. In this way, your budget will be easier to manage.
Bimonthly Every two months, Hydro-Québec sends you a bill based on your actual electricity consumption.
36 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com N.B. Jonquière Borough
If you move to Jonquière, the electricity provider will be Hydro-Jonquière. Please contact them to validate that Hydro-Jonquière is your provider:
https://ville.saguenay.ca/services-aux-citoyens/hydro-jonquiere
418-698-3370
New clients must go to 1710 rue Sainte-Famille. You will have to show two IDs and fill out the subscription form that they will provide you or that you can download on the website mentioned above. Initial fees of $25 will appear on your first bill.
Heating There are many heating types. SECTION 2 • Electric Heating • Water Heating • Natural Gas Heating • Wood Heating • Oil Heating • Pellet Heating
Depending on your heating mode, you can find providers in the Yellow Pages: https://www.yellowpages.ca
Note that the PMQs are heated with natural gas and that the provider is Gaz Métro.
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 37 Cable, Telephone, and Internet Providers
Are you looking for cable, telephone, and Internet providers? There are many of them in the region. Here are the most popular ones:
• Bell Canada • Vidéotron • DERYtelecom (La Baie Borough)
Garbage and Recyclable Materials Collection See the section “Horaire de la collecte” on the city’s website for information on garbage and recyclable materials collection:
https://ville.saguenay.ca/services-aux-citoyens/environnement/ordures- menageres/horaire-de-la-collecte SECTION 2 Since December 1, 2017, you must put your garbage out in a mobile bin that matches these criteria:
• Colour: black, grey, or green
• Made of plastic and equipped with wheels, a hinged lid, and a European grip allowing for mechanized collection
• Capacity: 240 or 360 litres
Mobile bins must be paid by the occupant or owner, according to the agreement (lease or other). You can get green, grey, or black roll-away bins in many stores, notably hardware stores.
The blue mobile bin must only be used to put in recyclables. This bin belongs to the City of Saguenay. It must not be altered, painted, or used for other purposes. If you move out, you must leave it to the next occupant.
38 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com Benefits and Privileges
In the Region
Accès Saguenay Card The Accès Saguenay Card provides access to the recreational activities of the city and all of the services offered in municipal public libraries. The free card is valid for two years and renewable. Every resident can obtain it.
Subscribers can consult and borrow over half a million documents (paper or digital form) in French or English, laptops, tablets, and video games. They can also access information and referral services on site or remotely, meeting or teamwork rooms, Internet-connected workstations, or high-speed wireless
networks. SECTION 2
In addition, the Accès Saguenay Card provides you with an opportunity to sign up for many activities:
• Aquatic and Artistic Activities • Computer, Literature, and Theatre Workshops • Ice and Sports Field Rentals • Day Camps of the City
Finally, you can get discounts varying from 5% to 15% on tickets for theatre shows produced by local theatre companies. A 20% discount on the price of some shows is offered by Diffusion Saguenay to boot!
To subscribe, go to the circulation desk of one of the five libraries of the network with an ID and proof of residence (Chicoutimi, Arvida, Jonquière, and La Baie).
Please note that there are other libraries on the territory of the city. For hours of operation or further information, please visit:
http://ville.saguenay.ca/fr/activites-et-loisirs/bibliotheque/horaire-et- coordonnees
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 39 Avantages Saguenay You are between 18 and 35 years old and have settled in Saguenay in the last year? You can receive a welcome basket full of local products and a booklet of commercial benefits, which will be given to you at a welcome activity.
To ease your integration, you can also get refunded up to $100 for social, sport, or cultural activities in the City of Saguenay.
https://www.avantagessaguenay.ca/
418-697-0634
Benefits and Discounts for Military Families
Sports and Recreation Plan (SRP) To use the facilities and participate in the CFB Bagotville recreation programs, SECTION 2 all family members must have their Sports and Recreation Plan card.
To get it, go to the SRP counter of the recreation centre, from Monday to Friday, from 10:15 a.m. to 9 p.m., or on the weekends, from 9 a.m. to 4 p.m.
Our Sports and Recreation Plan is one of the most advantageous in Canada. Please feel free to visit the SRP counter for further information on the benefits available to you and your family.
CFOne Card The CFOne card is the only one you need to access the programs and services provided by the Canadian Forces Morale and Welfare Services.
This card attests that you are part of the military community and provides access to the CANEX Rewards Program and Canadian Forces Appreciation Program. Canadian Armed Forces members can apply online:
http://www.cfmws.com/fr/ourservices/cfone
40 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com SECTION 2
For further questions, please call the CFOne program office:
1-855-245-0330
Canadian Forces Appreciation Program The Canadian Forces Appreciation Program offers various discounts to military members and their families, as a token of appreciation for their devotion.
This program provides discounts in over 27,000 places in the world.
The members can book trips, go out affordably, and save on the purchase of a car. More details are available on the site of the Canadian Forces Appreciation Program.
www.reconnaissancefc.ca
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 41 SECTION 3
GETTING ACQUAINTED WITH YOUR MFRC
MFRC Services
The professionals of the MFRC care about your well-being. We are aware that the military lifestyle can be quite challenging, and we can assist you in your posting process confidentially and without judgment.
Here are some of the programs that you could access at the Bagotville MFRC. Please contact our posting support and liaison officer for further information. By appointment, you can visit the MFRC to get acquainted with it.
Personal Development and SECTION 3 Social Commitment
This sector offers programs and services that foster personal development and social commitment and the development of new skills and knowledge.
Activities, programs, and referral or information services designed to facilitate the integration of families into the CFB Bagotville community are offered in both official languages so that you meet new people and have quality time with your spouse, family, or friends.
The volunteer work of the community members, essential to the success of the activities and programs, is also encouraged.
42 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com Information and Referral Since Saguenay is predominantly francophone, you may have a hard time getting services in English. That is why the MFRC has listed places where you can get services in English.
Note that even if the receptionist only speaks French, at least one person within the company will be able to serve you in English. If you have any questions or need referrals, please contact our information and referral officer.
Our team can support and refer you to services, programs, and resources (at the MFRC, on the CFB Bagotville, or in the region) that will meet your needs.
Our mission is also to provide you with relevant information about them while making sure that they are promoted in both official languages, on several platforms.
You can access information:
In person On the web MFRC Reception Desk www.crfmbagotville.com SECTION 3 (Community centre) CRFM Bagotville MFRC
Newsletter MFRC News Fully bilingual, our bimonthly newsletter provides information on what is going on at the Bagotville MFRC and the new services, programs, and benefits offered to military families.
To sign up: [email protected] (write your name, name of the military member of the family, and email where we can send our news).
Employment Integration Services Provided by our employment integration officer, this service helps military family members achieve their employment goals.
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 43 Efforts are also made to raise awareness among regional employers of the benefits of hiring military family members. Our free services include:
• Help with writing resumes and cover letters • Interview preparation and simulation • Job search assistance (and referral to employment assistance regional resources) • Skills assessment and self-knowledge • Information services and employability workshops (public service application, entrepreneurship and self-employment, curricula, recognition of prior learning, etc.).
Second Language Services Our language courses for military family members provide an opportunity to learn or improve your use of a second language (French or English) so that you develop your autonomy and professional skills. Language courses of various levels and online training tools are available.
Parents and Tots Group The Parents and Tots group is an opportunity for parents to spend time SECTION 3 with their preschool-aged children while chatting with other families. Many activities are organized on weekdays, in the morning, from September to June.
New Parent Kit This gift box is offered to military families to celebrate the arrival of little new members in our community. It includes relevant information for mommy, daddy, and baby, and nice little surprises.
44 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com Social Commitment and Volunteering
Social commitment is the core of our offer of services and activities. That is why we offer lots of volunteering opportunities, whether within committees, as a board member, during activities or to organize events. SECTION 3 Why get involved?
• To meet other people • To develop relationships with people living the same reality as you • To develop new skills and enjoy unique experiences • To discover new perspectives • To add this experience to your resume • To make a real difference in people’s lives • To feel involved in the community • To contribute to a cause that you care about • To get internship hours (high school or other)
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 45 Volunteer Testimonies
Volunteering is a rewarding experience that provides an opportunity to meet people and pay it forward. However, you must choose the right organization. I’m a former military member, and I’ve been a military spouse. Even retired, I keep volunteering for the Bagotville MFRC.
Regardless of the number of hours and my fitness, there’s always something to do. The team of volunteers is great. I love special events: Easter, Halloween, Family Day, etc. Who would recognize me in my bunny, witch, zombie, or pirate costume? Looking forward to meeting you!
Sylvie Côté, Volunteer
Going through the doors of the Bagotville MFRC is like entering a huge information and resource centre where you can get lots of volunteering opportunities within this wonderful team.
Having been an operator in Bagotville for more than 30 years, I wanted to share my knowledge to make a difference in my military community and facilitate the integration of the families. Sharing my time is a source of great satisfaction. SECTION 3 There’s nothing like the smiles of happy children having lots of games and treats and the thanks of the parents after a great day of activities and meeting new friends.
After a day of volunteering, with a good cup of coffee, I can say that I’ve made at least a difference in the day of someone. With a smile and goodwill, anything is possible. In return, my community has given me a sense of belonging to the 3 Wing Bagotville great family.
Lynda Gailloux Bénévole
46 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com Prevention, Support, and Intervention Sector
The Bagotville Military Family Resource Centre (MFRC) Prevention, Support, and Intervention Sector supports the military family members and helps improve their well-being.
Our psychosocial workers are committed to listen to you and help you develop your skills and use your own resources or the ones of the community to solve your problems.
If you are faced with daily challenges or going through an important transition (move, break up, problems at work, etc.), our bilingual team can ease your adaptation.
To achieve these goals, many programs and services are available. We constantly strive to improve our offer, so please contact us for further information. SECTION 3
Education and Prevention This program aims at helping each member of your family improve their knowledge and develop new skills.
To do so, various prevention activities are offered. Focusing on physical, mental, and social health, these activities may take many forms, including workshops, information sessions, or talks.
Here are some examples:
• Home Alone Workshops, for 10- to 13-year-olds • Intercom • Workshops on self-esteem • How to Deal With Your Move, posting preparation workshop • Awareness meetings with the education community
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 47 Supplemental documentation related to these activities is also provided. If you need it, please contact us.
Short- and Medium-Term Intervention and Crisis Support This program was implemented to help military family members better understand their strengths and needs through an assessment.
Short- and medium-term support is provided by a registered social worker, member of the Ordre des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec. One-on-one, couple or family meetings are offered. Of course, this service is confidential and free.
We can also refer clients to external resources in the community or health and social services sector. In a crisis, immediate assistance is provided. The families can benefit from follow-up and continued support through the crisis.
Posting Support and Liaison Services You are moving to the region or leaving the Bagotville community soon? You have questions about this important step and need guidance?
Meet with our posting support and liaison officer to learn more about the SECTION 3 services available to you.
48 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com Her mission is to guide you in your transition and help you better face the challenges arising from it.
For example, the officer can provide you with information on the schools, daycares, and procedures to move to another province (driver’s licence, health insurance card, etc.) or refer you to bilingual professionals (real estate agent, optometrist, dentist, etc.) that can meet your needs.
She can also help you understand the Quebec health system more readily (pregnancy, finding a family physician, walk-in clinics, etc.). To help you cross the language barrier, a service to accompany you to medical appointments is also available.
Psychosocial Support Services The psychosocial support officer can provide you with free short-term psychosocial services and a helpline.
She can also ease your search for specialized resources dedicated to clients with special needs. The mission of the psychosocial support officer also includes developing links with the education community to raise awareness SECTION 3 on the challenges faced by military families.
Child & Youth Development and Parenting Support
The Child & Youth Development and Parenting Support Sector of the Bagotville MFRC provides many services to support military families (children, teenagers, and parents), make their everyday life easier, and help them better face the unique challenges that they may encounter.
Here are some of the programs available. Please contact us for further information.
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 49 Preschool-Aged Children
Respite Daycare (3 months to 5 years old) The Respite Daycare accommodates parents seeking casual or weekly childcare. The hours of operation are based on demand.
Preschool Workshops (3 to 5 years old) These bilingual workshops provide children with the opportunity to prepare for school and socialize through various educational activities that stimulate the various spheres of their development (social, affective, cognitive, and psychomotor). There are also programming activities to introduce them to new technologies.
Elementary School Children
Daycare Services Many types of childcare services (school care, P.D. days, summer activity program) are available throughout the year. Your children can have fun, thanks to various lively activities and games (DIY, outdoor outings, sport, prevention workshops, etc.). SECTION 3
50 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 9 to 17 years old
Youth Hideaway - Teen Town This gathering place is in the community centre. Throughout the year, a host of activities are organized (open houses for newcomers, youth meetings, outdoor and regional outings, thematic or psychosocial workshops, fundraisers, cultural and fun activities).
Qualified facilitators lead group discussions and mentor, entertain, give advice, and listen to your teenagers.
Youth Intervention Services This service provides psychosocial support in various ways (follow up with schools, regular or crisis meetings, awareness and prevention efforts, etc.). The youth worker can also meet with the parents to inform and support them in the development of their teenagers.
Education and Parenting Support SECTION 3
Emergency Child Care (ECC) This program helps families get childcare services when something unforeseen happens to ensure the readiness of the Canadian Armed Forces (CAF) members. It is a short-term service provided if the Family Care Plan (DAOD 5044-1A) fails, until families find longer-term solutions. The needs must be sudden and unexpected.
Social and Family Counsellor The social and family counsellor is a special education teacher who provides free and occasional short- or medium-term services to parents who have questions or need support in behaviour management. He can support the parents by providing information, helping them develop tools and strategies, or visiting their home in the child’s environment. Workshops on different themes are also occasionally offered.
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 51 Rescue Nanny Recharge your batteries with our Rescue Nanny, a flexible service that gives you a rest. Offered as part of the Give It a Rest program, these hours of respite can be used to take time for yourself with peace of mind as for your children.
You could use these respite periods in the evening or when you come back from work, for example.
Absence Support
When a military loved one must leave for operational reasons (deployment, course, exercise, etc.), you can get assistance tailored to the needs of the families and next of kin, however long the absence is.
The Absence Support program is offered before and during the absences of military members, and when they come back. Here are some tools, resources, and services available to support you. SECTION 3 Information Kit Each family is given an information kit including relevant documentation on prolonged absences, important phone numbers, and information on the services available at the MFRC.
Checklist If you go to the MFRC reception desk, you can get a checklist of things to remember when a military member is away for operational reasons. That way, you and your family will have peace of mind during the absence of the military member.
52 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com Special Activities Special activities are organized according to the needs of the families going through the absence. They may take the form of information meetings, thematic workshops, social activities, etc.
Information Sessions Information sessions on deployment are offered to provide you with tools and help you identify problems that may arise before, during, and after the separation.
Give It a Rest Program When military members are away, their spouses should give themselves some rest. That is why the Bagotville MFRC has introduced the Give It a Rest Program.
It is a set of means by which you can rest and rejuvenate to reduce stress and tiredness, and thereby better face the military lifestyle challenges. Give SECTION 3 It a Rest supports the military families through concrete means to prevent physical or emotional exhaustion.
Psychosocial Support Psychosocial support is provided to families who feel the need. Thereby, they can be supported by a team of social workers.
Support Calls Throughout the prolonged absence of your military loved one, MFRC workers make support calls to your family to connect while respecting your needs.
Support Group During the absences, the families can unite and support each other. This group is spearheaded by the coordinator of the Absence Support Sector, who can inform and help the participants in various situations.
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 53 Children and Teenagers In addition to these services, many resources can help your children and teenagers better understand their emotions and develop adaptation strategies when a parent is away for operational reasons. Here are a few of them. Please note that there are more, so please contact us for further information!
Fuzz Buddies, Draco, or Friends Workshops (depending on the age group) These workshops help children overcome absences so that they can talk and express their feelings appropriately. They can also meet other children in the same situation.
Mission Expression Game (12 to 17 years old) This game takes the form of group discussions facilitated by a youth worker to provide resources and help the teenagers find potential solutions and develop adaptation strategies during the prolonged absence of a parent. SECTION 3
54 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com Transition Support
Throughout their career, Canadian Armed Forces (CAF) members and their families have to adapt to significant changes.
Since these new life steps are quite challenging, the Bagotville MFRC professionals provide a wide range of services, resources, and tools to support your family through these key transitions. It is never too soon to seek advice and plan a smooth transition!
The MFRC provides:
• Free and confidential psychosocial support for individuals, couples, or families, in the short or medium term.
• A referral service to tools and resources that can ease your numerous processes (relocation, change of school or daycare, new job, etc.) and meet your needs.
• Access to the MFRC programs and services (daycare, employment SECTION 3 assistance, language courses, family activities, etc.).
Resources to Facilitate Transitions in Case of Injury or Death
Family Liaison Officer (FLO) The FLO is a qualified social worker providing one-on-one, family, or group counselling, to ease your transition. The FLO is a point of contact between the Bagotville MFRC and the Bagotville Canadian Armed Forces Transition Centre who makes sure that the full range of services available is offered to Canadian Armed Forces members and their families.
That way, they can receive personalized and professional care to ensure a smooth transition and enhanced well-being. Special attention is also paid to ill and injured military members and their families, as well as families who lost loved ones.
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 55 Any injury, whether physical or psychological, has consequences not only to those who were injured but also to their circle. The FLO can support military members through the challenges encountered in the CAF.
Support Groups Depending on demand and needs, peer support groups overseen by the FLO are offered to cover various subjects, including operational stress injuries (OSI), post-traumatic stress injuries (PTSI), mourning, anxiety, etc.
Children who have a parent with OSI can also attend groups to understand it better.
Some workshops are conducted with the parents and children to facilitate communication and develop tools to manage the disease better.
Resources to Facilitate Transition From Military to Civilian Life Throughout the release process, all medically released FAC members and their families can access resources and personal assistance that can help them better face the unique challenges of such a lifestyle change. SECTION 3
Veteran Family Program (VFP) Through the MFRCs, Veterans Affairs Canada (VAC) offers individual support to medically released (release 3B) Canadian Armed Forces (CAF) members and their families.
Tools, resources, workshops, programs, and referral and intervention services of various kinds are available to ease your transition to civilian life. You can thus trustfully see the qualified social worker designated for the VFP.
56 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com Workshops Available
Mental Health First Aid for the Veteran Community (MHFA) Set up by the Mental Health Commission of Canada (MHCC), the MHFA course helps the participants recognize and understand signs of mental health and addiction issues so that they can help people that may need some assistance. This interactive group workshop was designed to address the needs of CAF veterans and their loved ones.
SISIP Financial Planning Workshop Financial stability and planning are major concerns for CAF members and families leaving the military. To help the VFP clients throughout their medical release and transition to civilian life, SISIP Financial provides information sessions on financial planning.
C.O.P.E. Couples Overcoming PTSD Everyday (C.O.P.E.) is a psycho-educational counselling program for CAF veterans and spouses who cope with the symptoms of post-traumatic stress disorder (PTSD). To sign up, contact the SECTION 3 VFP coordinator of the MFRC.
Canadian Forces Member Assistance Program (CFMAP) This voluntary and confidential service assists CAF members (serving and veterans) and their families when they experience issues that can affect their well-being and work performance.
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 57 SECTION 4
COMMUNITY RESOURCES
In Saguenay–Lac-Saint-Jean, many community and government organizations can support you at various levels, including healthcare, social services, and legal matters. Here are some websites that include directories and lists of these organizations.
Centre intégré universitaire de santé et de services sociaux du Saguenay– Lac-Saint-Jean All the information on the care and services provided in the local CIUSSS.
https://santesaglac.gouv.qc.ca/soins-et-services/
Portail santé mieux-être – Gouvernement du Québec A portal to easily find health resources.
http://sante.gouv.qc.ca/repertoire-ressources/ SECTION 4
Table régionale des organismes communautaires 02 (TROC 02) A list of almost 160 local organizations represented by the TROC 02. Nearly 90% of them are involved in health and social services.
http://www.troc02.org/index.php/liste-globale-des-membres
ARACSM-02 A list of local mental health alternative and community resources.
http://www.aracsm02.ca/membres
58 CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com Répertoire des ressources locales sur les aînés et le vieillissement (City of Saguenay) A directory of local resources for caregivers about aging that includes information on how you can support your loved ones the best you can.
https://ville.saguenay.ca/files/services_aux_citoyens/biblio_aidants/ cahier_regional_aines_et_vieillissement.pdf
Répertoire des ressources locales pour les proches aidants (City of Saguenay) A directory intended for caregivers that includes a list of local organizations that can help you, relevant websites, and suggestions of books available in the libraries of the city of Saguenay.
https://ville.saguenay.ca/files/services_aux_citoyens/biblio_aidants/ cahier_regional_proches_aidants.pdf
Centre communautaire juridique du Saguenay–Lac-Saint-Jean
(Additional Resources) SECTION 4 A thematic index listing government and community websites that can help in legal matters.
http://aidejuridiquesaglac.com/informations-juridiques/ressources- complementaires
Arrondissement.com – Organismes du Saguenay–Lac-Saint-Jean A list of local non-profit organizations (NPO).
https://www.arrondissement.com/saguenay_lac_saint_jean-list-bottin/t1/
CRFM Bagotville MFRC • 418-677-7468 • www.crfmbagotville.com 59