MOVING FORWARD (2013-2015)

What’s new in the GTP 2.0 The Government Transformation its dream of turning Malaysian system and refining delivery Programme (GTP), set in motion into a high-income, developed methods. The first phase in 2009, produced quick and nation by 2020. Despite the produced powerful results by tangible results felt by all commendable results of phase prioritising the rakyat’s most layers of society. Through this one, it is important to remember pressing needs, and while comprehensive action plan, the that more can and must be done the GTP 2.0 will see some of rakyat’s greatest concerns were to move the nation forward. this work continue, it will also heard and concrete measures see further refinement and taken to address them. However, This is where the GTP 2.0 steps enhancement on the the GTP 1.0 represents a mere in the picture. Designed to take macro-level. building block: a foundation for the achievements of the GTP 1.0 the Government to continue up another level, it is focused The GTP 2.0 will focus on a paving the way towards realising on plugging gaps within the broader section of society, and

18 OVERVIEW OF THE GTP 2.0

solicit greater involvement from more significant changes take improving the rakyat’s lives from non-governmental organisations place on both the individual and every aspect with big results. and the corporate sector. This community levels. These deeper The seven NKRAs will continue is in line with the Government’s changes will provide more than to serve as guiding posts for commitment to supporting just temporary relief from their improving upon the milestones private initiatives, which goals burdens, as the Government achieved so far. Each Ministry are in line with its National Key focuses on the economic has identified new goals to Result Areas (NKRAs). empowerment of individuals strive towards for the GTP 2.0, and communities. which will forge a stronger This will be an exciting time framework in aligning itself for as the new set The GTP has always stayed true with the Government’s New of initiatives is rolled out. The to its ‘People First, Performance Economic Model and Tenth rakyat can expect to see even Now’ pillars, which are aimed at Malaysia Plan.

19 Structural Reform for Long-term Change

Having taken measures to alleviate Structural reform is a critical and Meanwhile, under the Low-Income the immediate concerns of the rakyat, integral part of the GTP as it directly Household NKRA, the GTP 2.0 will structural reform now takes centre pinpoints and deals with weak areas take a holistic approach in tackling stage. The second phase of the GTP that are hindering progress. Thus, poverty issues experienced by has identified key areas where reform each Ministry has placed itself under vulnerable groups in Malaysian society. is needed to improve efficiency, the microscope and public scrutiny to Besides raising their income generation accountability and results. Structural identify areas that must be improved potential, initiatives will be implemented reform is key in continuously shaping a and how it must change in order for to ensure a more progressive and government that serves its people in the the GTP 2.0 to succeed. The Ministry of inclusive Malaysian society. best way possible. This means boldly Education, for example, will now zero in incorporating cutting-edge methods, on providing targeted initiatives that Further elaboration on the new NKRA innovative solutions and creative ideas will boost quality human capital and initiatives is set out in later chapters. that will not just achieve, but exceed, all education methods, which are aimed seven NKRA goals by 2015. at fundamentally transforming the country’s education system.

Distilling the GTP Roadmap 2.0

The initiatives set out in the GTP 2.0 were not created arbitrarily, and are the products of several intensive processes involving all stakeholders to ensure that the transformation plan is as comprehensive as possible. From small collaborative teams and informal teh-tarik public discussions to • The Lab Process participation and feedback on the large-scale Open Days, the Intensive six-week session where all NKRA initiatives prior to initiatives of the GTP 2.0 have been key stakeholders were corralled to implementation. These exercises thoroughly vetted and stands as a brainstorm and come up with ideas are held to promote transparency testimony to what Malaysians can that best fit the overall theme of as well as accountability. achieve through co-operation. the GTP. • Public Teh-Tarik Engagements The Government believes that the Several of the engagement The NKRAs take to the streets, workshops described above have helped workshops done prior to the design literally, to engage with the public ensure that the initiatives of the GTP and implementation of the GTP 2.0 are and solicit input and feedback on 2.0 have as much buy-in as possible, described here. Foremost among initiatives of the GTP. and will be further complemented by them are: • Cabinet Workshop accountability workshops throughout • Pre-lab Surveys and Feedback Cabinet Ministers and the Prime the lifespan of the GTP 2.0. These Two surveys were conducted by Minister are briefed on their respective sessions will ensure that the GTP 2.0 not independent third parties on the responsibilities and the role of their only aims at initiatives with the greatest public perception of the GTP 1.0 in Ministries over the next three years. impact but that the various Ministries order to gauge their feedback on the • Open Days will be held accountable for its success various initiatives implemented. Open Days encourage public or failure over the next three years.

20 OVERVIEW OF THE GTP 2.0

Pre-lab Surveys and Feedback

In order to gauge the effectiveness • Assess general public awareness and pleased with achievements in the of the GTP beyond the statistics and perception of each NKRA Education NKRA (8.4 on the index), key performance indicators (KPIs) of • Asses the extent to which the public and least pleased with the Low-Income the overall framework, PEMANDU has believes that the relevant NKRA is Households NKRA (5.3 on the index). also engaged third-party researchers making a positive impact to assess public response and their The GTP was never intended to be reception of the outcomes delivered The survey, which polled 2,040 a quick-fix for every problem in the by the GTP 1.0. PEMANDU looked at respondents, helped to illustrate the country, but rather looks to introduce two studies – one by international GTP’s reception in the public sphere. long-term structural change, while market surveyors Frost & Sullivan, More than half of the respondents were scoring Big Wins when possible. The and the other by Institute Integriti aware of the GTP’s trajectory and goals, Government thus recognises that some Malaysia (IIM) – to provide an overall with many citing a positive perception public dissatisfaction is to be expected, picture of public sentiment. towards its effectiveness. and is not entirely unwarranted.

Such studies prove extremely important On average, the rakyat’s perception Feedback from the public acts as to the Government as they help focus of the GTP came in at 7.4 out of 10 on further impetus for the Government attention on the areas that are most Frost & Sullivan’s perception index. and PEMANDU to improve and broaden deserving, and how the rakyat can be Meanwhile, the survey by IIM, which the transformation process in the GTP best helped via the GTP initiatives. For measured the performance of the six 2.0 so that a similar survey conducted example, the survey by Frost & Sullivan NKRAs, excluding Cost of Living, turned in future will yield an improved set of had the following objectives: in an average perception index rating results, in line with the GTP’s People • Assess general public awareness and of 7.2 out of 10, which is similar to the First, Performance Now philosophy. perception of the GTP result of the Frost & Sullivan survey. • Assess the extent to which the public believes that the GTP is making a In the case of the IIM study, respondents positive impact declared themselves to be most

21 The GTP 2.0 Lab Process

The GTP has been hailed as a successful co-operation with stakeholders also The lab process works because the transformation story due to the eliminates the need for time-wasting teams are constantly under pressure initiatives taken to address the country’s revision of ideas and solutions should to deliver the highest quality output. societal and economic concerns. But top management reject what was They critically assess each other, many are unaware of the reasons behind produced. pushing each team to deliver its best. its success. PEMANDU’s lab process Differences in opinion are welcomed, forms the backbone of the GTP, a vital Formulating powerful new initiatives while both small and big successes structural support system aimed at requires the best brains as well as are celebrated. achieving immediate results. To this leadership qualities. Lab team members end, the intensive lab process, for each were selected for their ability to balance Non-participating stakeholders are NKRA, analysed selected challenges and innovation with practicality, as well as brought on board through focus groups distilled them into the best solutions strong work ethic and drive to succeed. and recommendations, and during field with concrete action plans. and lab visits. Ideas are formulated into Each lab structure consists of a solutions, while solutions are refined Throwing conventional brainstorming or lab sponsor, leader, deputy leader, and tested. Teams spend an exhaustive meeting sessions aside, the lab teams facilitators and members. Lab leaders 300 hours in six weeks to deliver used a radically new open-minded play a critical part in ensuring the lab their output, compared to traditional approach towards problem-solving. process achieves the intended progress. committees that take several months Instead of setting down their expected They demand ambitious, “impossible or even years to produce solutions. goals, teams set out to discover what to deliver” targets that challenge their was truly needed only after going teams to break the status quo. In summary, PEMANDU lab process through the lab process. This enabled has managed to produce radical and them to constantly evaluate and Challenge and review sessions are innovative ideas, which directly impact question their goals and requirements, scheduled by the lab leaders. These the rakyat. From intense open debates, discarding what turned out to be sessions involve all stakeholders, breakdown of silos, experimentation of unnecessary and embracing previously including: radical ideas and innovative methods, unthought-of ideas. Every aspect of • The Prime Minister, YAB Dato’ Sri the GTP has so far achieved Big Fast each problem was examined to identify Najib Tun Razak Results. weaknesses and strengths. Gaps and To engage in a challenge session opportunities were noted down, while with all seven labs during the review strategic plans were translated into session on-the-ground projects with tangible • PEMANDU CEO, YB Dato’ Sri Idris Jala implementation programmes to deliver Weekly briefing/sharing sessions with desired results. Each lab process lab leaders, rotations to the Labs. typically takes around six to eight weeks • Lab sponsor (Ministers) from conception to solution. Bi-weekly review/challenge sessions. • Lead Ministerial Secretary Generals Staying true to the Government’s goal (Ketua Setiausaha or KSUs) and of being a high-income, developed private stakeholders nation by 2020, the lab process Weekly review/challenge sessions. functions as a compass to ensure • Formal workshop initiatives made are constantly on For all lead Ministers, KSUs and lab the right track. The lab teams do not participants to engage each other and work in silos, but hand-in-hand with discuss challenges and solutions. top level leaders and decision makers. • Informal lab walk-ins This translates into Big Fast Results as For all participants and stakeholders to constant input is exchanged to produce view progress made via daily updates the most viable solutions. Such constant

22 OVERVIEW OF THE GTP 2.0

Public Teh-Tarik Discussions

The goal of the GTP is to improve the togethers where the rakyat and NKRA views and suggestions emerged from general welfare of all Malaysians, and stakeholders discuss initiatives and offer these discussions, some of which were it is therefore crucial that the rakyat improvement suggestions to each other. incorporated into the NKRAs. At the are aware and are supportive of the This is also an opportunity for the NKRA end of the day, these were amicable plan’s initiatives. Because formal teams to explain and further elaborate occasions where concerned rakyat and large-scale workshops may be on initiatives, and to take questions and showed up to share their concerns. intimidating events for the man-on-the- criticisms from the general public. street, PEMANDU decided to take the Several teh-tarik workshops were held workshops to the street instead. The discussions involving the initiatives ahead of the implementation of the GTP of the GTP 2.0 were passionate and 2.0 and more are planned in the future Generally held in coffee shops and at times heated, as the participants to ensure constant feedback on the restaurants near urban centres engaged with not only the NKRA but execution of the programme. that are easily accessible, the teh- also with each other on the way forward tarik discussions are informal get- for the country. A number of diverse

23 Cabinet Workshop

This exercise represents an important initiatives is critical in ensuring they proposals as well as new suggestions to engagement of the GTP lab process, guide their respective ministries improve the initiatives. where new lab initiatives and ideas correctly during the implementation proposed will be presented and process. Cabinet Ministers were The Cabinet workshop is also an endorsed by the Cabinet. also allowed to give feedback on each important stepping stone before the of the initiatives using an online public Open Day sessions are held. By Held at the International feedback system. this stage, the lab teams have taken Convention Centre (PICC) on July 4, into consideration the Cabinet’s views 2012, each lab team had the opportunity Cabinet Ministers and other key agencies and proposals, and have made suitable to hold an in-depth consultation with the including the Malaysian Anti-Corruption adjustments to improve upon for the Ministers. This brought about an even Commission and Attorney-General’s GTP 2.0. This helps them to be even deeper refinement of the initiatives as Chambers were consulted to ensure more prepared when educating the the Ministers shared their points of view comprehension and buy-in for the public and seeking its opinions on the and recommendations with the teams. proposed NKRA initiatives prior to the new initiatives. Open Days. The Ministers and agencies Allowing the Ministers to have a were then given the opportunity to thorough understanding of the new point out potential weaknesses in the

24 OVERVIEW OF THE GTP 2.0

Open Days

The Open Days for the GTP 2.0 were Open Day was not only restricted to have had. They also addressed questions held at the Convention information distribution, but served to on the successes and challenges of Centre, Pullman Hotel and further the cause of transparency and the GTP 1.0 and how the strategy will Sutera Harbour in July accountability by allowing the rakyat to change in the GTP 2.0 to ensure that and August 2012. From civil servants truly appraise the performance of the there is no repeat of any shortfalls over with questions about how the GTP 2.0 NKRAs, and provide feedback on the the next three years. will change the way they work to the new initiatives. general public wandering in from the More than 8,000 people attended the street, the Open Days were truly a public Information booths at the locations were three Open Days, with more than 2,000 event for all Malaysians. set up to share information. Personnel feedback responses received. were also on hand to answer questions In the spirit of , the Open about the NKRA and concerns from the The GTP remains an explicit contract Days were designed to put the rakyat rakyat. Break-out Q&A sessions were between the Government and the rakyat first and is yet another measure of held by the respective NKRAs to provide in which the former pledges to effect the commitment of this Government more detailed information about their these transformations so that the latter in catalysing transformation for implementation programmes and to and their children may look forward to a a brighter future. The role of the allay whatever concerns the rakyat may brighter tomorrow.

25 Lab Findings: A Summary Of All Seven NKRAs

Addressing the Rising Cost of Living

The Cost of Living (COL) NKRA was • Address issues on rising costs of food, introduced in July 2011 two years after transport and housing. the GTP was first launched to respond • Improving the agriculture supply to the impact of the rising cost of chain to minimise losses from living on the rakyat. The Government production and supply processes. recognised the need to provide immediate relief and hence developed The Government will also continue with this NKRA to implement initiatives that a number of assistance programmes would do so. such as: personnel and policemen. • Klinik 1Malaysia, which provides • Menu Rakyat 1Malaysia, a programme The various Government assistance affordable healthcare, to provide affordable breakfasts programmes from the GTP 1.0 has • Kedai Rakyat 1Malaysia (KR1M) –mini- and lunches to low-income earners helped over four million households, markets that sell essential goods and students through voluntary and over six million primary, secondary targeted at low-income rakyat in participation from private restaurants and tertiary students. In addition, urban areas. and food operators. through initiatives such as Klink • Perumahan Rakyat 1Malaysia (PR1MA), • Kedai Buku 1Malaysia, a programme 1Malaysia, Kedai Rakyat 1Malaysia and which aims make more middle-cost to complement the 1Malaysia Book Menu Rakyat 1Malaysia, the rakyat now homes available to middle-income Assistance Programme by helping to have increased access to Government earners and to encourage greater further defray the cost of education. subsidised medical treatment, essential home ownership within that group. • Kedai Kain 1Malaysia (KK1M), which goods that are 30-40% cheaper than • Kebajikan Rakyat 1Malaysia will set up textile shops that offer what is found in regular grocery shops (KAR1SMA), a government welfare more affordable pricing for rakyat in and more affordable meals. programme launched in 2011 for the the lower-income group. underprivileged including senior The GTP 2.0 will see the following citizens, the disabled, children, single initiatives carried out by the NKRA: mothers and widows of military

Reducing Crime

Despite the successes of the initial 3. forge a change in performance initiatives of the Reducing Crime NKRA, culture. public perception on safety remains a concern. The GTP 2.0 addresses the Big targets have been set up for 2015. perception challenges faced in getting Primary amongst these are a score Malaysians to believe that crime has of 85% in public satisfaction of police been reduced, as well as sustaining services and a score of 65% in the crime reduction efforts. The framework public safety perception index. This will be targeted by the Reducing Crime for this phase revolves around phase also aims to maintain a 5% annual NKRA in the GTP 2.0 are: intelligence-based policing. Its three reduction in reported index crime and • House Break-Ins goals are to: to ensure that 35% of all investigation Constituting 18% of property crime in 1. sustain the rate of overall crime papers (IPs) opened are brought to trial. 2011, house break-ins are particularly reduction, The GTP 2.0 will also introduce a new traumatising for victims as they 2. significantly improve public safety focus on to reduce incidences of house violate the privacy and sense of perception and break-ins by 5% annually. The areas that security of the home.

26 OVERVIEW OF THE GTP 2.0

• Prevention of Vehicle Theft • Rehabilitating drug addicts to enhancing police communications to Vehicle theft remains a challenge. Recovering drug addicts are also provide accurate and timely data, the Greater focus on disabling the potential candidates of recidivism, goal here is to provide the rakyat with supporting infrastructure of the and similar programmes will be peace of mind. issue will be introduced. implemented to help them reintegrate • Inmate rehabilitation into society. The GTP 2.0 will also seek to improve Recidivism among former convicts collaboration between the rakyat continues to be an issue and despite The Crime NKRA will also see efforts and police through several initiatives some achievements in this area in made to improve the relationship designed to seek public input such as the GTP 1.0, more can be done. The between the rakyat and the police the Black Spot initiative. GTP 2.0 focuses on providing support in order to form greater working to inmates during and after their relationships that will help the release to help them become more rakyat feel safer within their own employable and hence less likely neighbourhoods. From increasing to reoffend. policing presence in high crime areas

Fighting Corruption

The building blocks introduced in the corruption issues within their own GTP 1.0 will be further enhanced through organisations. several new initiatives that address the • Insertion of Corporate Liability issue of corruption from ranging from Provision into MACC Act enforcement to public education. Currently, even if a corrupt practice is carried out on behalf of a company, Leakages due to corruption not only rob only individuals can be charged for the country of wealth, but also act as a corrupt practices. An enactment of disincentive for foreign investment into such a provision can be a powerful • Education and public support the country. Both are crucial if we are to tool to deter corruption and provides Strives to inculcate strong anti- realise our goals of becoming a high- an impetus for companies to corruption values in Malaysian income nation and thus the fight against strengthen their internal processes schoolchildren by introducing the corruption must be ratcheted up. In the to fight corruption. subject in school textbooks. Also GTP 2.0, the Anti-Corruption NKRA will • Transforming the Auditor General provides teachers with additional focus its initiatives and workstreams on: (AG) reporting process training to help deliver the message • Transforming the Malaysian Anti- This initiative will speed up the in schools. Corruption Commission (MACC) delivery of the AG’s performance The transformation of MACC is an audit thereby allowing the relevant ongoing process and the GTP 2.0 will agencies to prosecute instances of see several aspects of the commission corruption in a more timely manner. changed to promote greater reporting It will also clear out the backlog of transparency and to help oversee issues identified by the AG in change within the commission itself. previous reports. • Corporate Integrity System Malaysia • Improving procurement processes Efforts will be made to further The MyProcurement e-portal will be develop this initiative introduced in enhanced to become the definitive the GTP 1.0 by seeking commitments website for all the government’s from Malaysian corporates to combat e-procurement services.

27 Assuring Quality Education

A highly educated workforce is one of (LINUS) Programme enjoyed great the key ingredients of a high-income success in the GTP 1.0, and will be nation, which is why education remains further enhanced in the GTP 2.0 to a key component of the GTP 2.0. provide monitoring and remedial The goals in the Education NKRA are support for the subject of English ambitious, namely to overhaul the Literacy. national education system within a • High Performing Schools (HPS) relatively short span of time to bring The GTP 1.0 recognised the need to our students closer to international incentivise schools within the system new career package that focuses on standards. The Government, via the to improve on performance, and further developing the performance Ministry of Education, has already implemented the HPS programme of the profession while the principal embarked on an ambitious 13-year towards this end. The programme will succession and appointment plan will transformation process vis-à-vis the be continued in the GTP 2.0 with a be enhanced. National Education Blueprint and focus on ensuring that HPS maintain • Teachers the initiatives under the GTP 2.0 their standards. The teaching profession will receive represent part of the first wave of the • District Transformation Programme a boost in a similar fashion by the transformation. Unlike the Blueprint, the (DTP) introduction of a new career package GTP initiatives are designed to address The DTP will absorb the GTP 1.0’s as well as a new evaluation instrument immediate short-term goals. Over the School Improvement Programme to ensure that high-performing next three years, these initiatives will but with a renewed focus on teachers are fast-tracked career-wise. address the areas of: transforming the District Education • Professional Development Course for • Pre-school and early childcare Offices (Pejabat Pelajaran Daerah or English Language Teachers Enrolment in preschools will remain a PPDs). Located at the frontlines of This workstream aims to deliver one focus for the NKRA. This initiative will the education system, PPDs are best proficient English teacher in every be further complemented by suited to coordinate change at the classroom across Malaysia to better the setting up of standards focused school level, and will be enhanced prepare students for the challenges on assuring quality public and with greater powers and authority to and opportunities in their future. private pre-schools. intervene in local schools. • LINUS 2.0 • Principals The Literacy and Numeracy Screening Principals will be presented with a

Raising Living Standards of Low-Income Households

The LIH lab identified several key areas addicts, ex-prisoners and communities that will help lower-income Malaysians, such as the Penan people. including those classified under the poor and extreme poor category. The The lab revealed that 47,000 lab found that there is still a segment households need to be moved out of of Malaysians requiring government poverty to reduce the poverty incidence aid. Targeted implementation will be rate from 3.8% to 2% by 2015. Initiatives paramount to ensure projects cater to that will teach the lower-income group These economic empowerment the right groups requiring aid. to become financially independent initiatives will be carried out through the instead of just relying on government 1AZAM programme as well as through Specific vulnerable groups targeted aid will be developed. outreach programmes from NGOs and include the homeless, disabled, ex-drug the private sector. The GTP 2.0 aims to

28 OVERVIEW OF THE GTP 2.0

transform the lives of some 100,000 • Establishing a volunteer workforce • Career path and job profiling for low- low-income Malaysians with initiatives to monitor projects in districts with paid jobs including: insufficient resources • Providing insurance coverage for all • Financial literacy education for • Collaborate with NGOs, universities 1AZAM participants 70,000 1AZAM participants by 2015 and the corporate sector for • Getting successful 1AZAM resources participants to serve as mentors to new participants

Improving Rural Development

The Rural Development NKRA lab Century Village concept is an initiative has embarked on several brand new to ensure that rural areas are attractive initiatives to propel this area forward and feasible places to work and live over the next three years. From for youths, who are presently forced merely ensuring that the rakyat enjoys into urban areas in search of their access to basic infrastructure, i.e. livelihoods. roads, water and electricity, the GTP 2.0 targets are more ambitious with There are roughly 3.3 million rural far-reaching positive outcomes for the youths, of which 2.4 million are still These initiatives will be incorporated rakyat. Besides ensuring continued living in villages. Problems faced by into the flagship 21st Century Village development of basic infrastructure, the rural youth include: programme, which aims to transform maintenance of these public resources, • lack of job opportunities, social the rural economy into a vibrant, including 2,400km of roads, as well amenities, youth activities as well as attractive destination for urban youth. as continuous upgrades to cater for exposure and knowledge. a booming population growth will be • scarcity of financial assistance. introduced. For this purpose, the lab has compiled a database with over There is therefore a vital need to 4,000 projects to be conducted all revamp villages to retain youth, with over Malaysia. three initiatives coming to the forefront: • Introducing modern machinery and Of key importance to this NKRA is modern farming techniques to reduce the establishment of the 21st Century labor intensity and add value to Village, which is a pivotal economic agriculture activities. turning point that will help almost 2.2 • Providing financial assistance and million people prosper. This means training to support youth in rural- successfully creating a vibrant and based agriculture business. healthy economy in rural areas that will • Raising awareness of opportunities provide a healthy income. In an effort and potential in rural areas to attract to further develop the country, the 21st youth to start businesses in villages

29 Improving Urban Public Transport

Public transport is a basic infrastructure world-class public transport system necessity in any functional country and of will be the ultimate aim of the UPT helps set the standards of the country’s NKRA. The initiatives proposed by the development. Forging a world-class lab for this NKRA is set to impact 1.5 public transport system will not only million public transport users daily and ensure a seamless and hassle-free involve: journey for millions, but also transforms • Revamping the Greater KL stage the entire public transport industry bus network: The initiative looks to into one that serves the rakyat’s best improve the feeder bus network and • Building 4km of pedestrian linkages interests. introducing intra-city buses to east • Building 6,000 parking bays across all the problem of congestion. key rail statins Through the implementation of • Transforming the KL taxi industry: • Reviewing rates and potentially past Government initiatives, a solid Introducing a new, centralised model eliminating DBKL parking bays framework for urban public transport that provides additional aid and by 2014. (UPT) has already been set in place. As incentives for individual taxi drivers. a result, the UPT NKRA will not only focus on transforming the framework, The NKRA will also look at several other but also on enhancing and refining, performance indicators including: existing structures and initiatives. • Completing of LRT Extension Project (LEP) To this end, the targets set include • Starting the City Bus Service by 2013 ensuring that 75% of the population • Indexing 4,500 bus stops with resides within 400m of UPT nodes, information panels 25% of Greater KL taxis are on par with • Centralising the Taxi Service System the best-in-class of ASEAN cities, and (CTSS) by Q1 2015 750,000 peak morning ridership is • Ensuring that 25% of all budget taxis achieved by 2015. Reliability and quality (approximately 7,000) are within the in line with public expectations of a ASEAN quality rating zone by 2015

The GTP Roadmap 2.0 details the full set of initiatives developed and deliberated from the GTP 2.0 labs held between April - May 2012. However, the implementation timelines and completion of these initiatives are subject to the quantum of budget approval received for all 7 National Key Result Areas, over the period of the next 3 years from 2013-2015.

30