PDF Cover. | PAC – a CXP Company

TABLE OF CONTENTS

LIST OF FIGURES 3 DOCUMENT INFORMATION 3 PAC'S ANALYSIS 4 PAC's Opinion 4 Strategy Review 6 SWOT Analysis 8 Positioning in PAC's 2015 Software Rankings - Worldwide/by country 10 Positioning in PAC's 2015 IT Services Rankings – Worldwide/by country 11 Main Changes 2015 / 2017 13 Hot News 17 ACTIVITIES ANALYSIS 18 Analysis of Products & Services 18 Analysis by Vertical Expertise 22 Top Accounts 23 Latest Deals & Projects 24 Mergers & Acquisitions 29 PERFORMANCE ANALYSIS 32 Financial Record 32 Breakdown of Worldwide Revenue 33 Breakdown of Worldwide SITS Revenue by Market Segments 34 Breakdown of Worldwide SITS Revenue by Vertical Sectors 35 Performance Review 36 GENERAL PRESENTATION 37 General Information 37 Brief Description 37 Business Organization 38 ABOUT PIERRE AUDOIN CONSULTANTS 39 SITSI | Vendor Analysis | Vendor Profile | Accenture | Worldwide | 2017 3

LIST OF FIGURES

Horizontal Expertise of Accenture 18

Software Product Portfolio of Accenture 19

IT Services Portfolio of Accenture 20

Vertical Expertise of Accenture 22

Financials (as reported) 32

Total Revenue by Segments (PAC estimates) 33

Total SITS Revenue by Segments - Shares and Growth Rates (PAC estimates) 34

Total SITS Revenue by Vertical Sectors - Shares and Growth Rates (PAC estimates) 35

Business Structure of Accenture 38

DOCUMENT INFORMATION

Authors: Katharina Grimme ([email protected])

Quality check: Nick Mayes ([email protected])

Modification date: 1.08.2017

Scope ID: Worldwide | 2017

PAC'S ANALYSIS

PAC's Opinion

Accenture, with its end-to-end consulting and service approach and its strong innovation capability, is a clear leader in the IT services market – and is considered by many of its peers as the benchmark and model for the industry. It is one of few truly global players in terms of coverage of industry, process, services, and geography. The company's comprehensive portfolio comprises strategy consulting, management and technology consulting, digital services, systems integration, application and infrastructure management services, cloud services as well as business process operations services.

With this native, integrated consulting & IT services model, combining strong vertical, process and IT skills, as well as management consulting and digital agency capabilities, Accenture has kept its premium status despite the impact of industrialization and global sourcing. While most other major IT service providers have suffered at the hands of the Indian competition, Accenture has used the global delivery model very aggressively to boost both growth and profitability.

The company has a stable management team and has delivered sustained strong growth – well above market rate – in recent years. It also has a superior operating margin compared to key competitors (e.g. higher than Capgemini, though below the Indian vendors), and its market valuation underlines its popularity with the stock market.

A key success factor for Accenture is that permanent reinvention and transformation are part of the company's DNA, with the ability to reposition around any hot topic. It has the remarkable ability to develop in new, innovative topics (C&SI, end-to-end models) while keeping growing in legacy modernization (AM & BPO) and making this business profitable (industrialization & global sourcing).

Over the past 4-5 years, Accenture has fully embraced the move to "digital". Accenture perceives that large companies – the Global 2000, its key target client base – are moving to digital in a significant way: moving from becoming digitally disrupted to becoming disruptors in their own right, by incorporating digital strategy, digital transformation and digital technology in innovative ways and driving disruption in their industry and in others. Consequently, for Accenture, digital transformation has become the core strategic priority. As one of the first among its peers, Accenture formed a "digital" business unit (Accenture Digital) in December 2013, comprising capabilities in CX, mobility, IoT and analytics, and it has since revamped its complete portfolio (across all business units) to serve the digital transformation journey. In line with latest technology developments, Accenture is currently also focusing strongly on robotics, cloud, security, blockchain and artificial intelligence.

Applications-related services make up almost half of Accenture's revenue. The company positions itself as an end-to-end applications lifecycle partner, covering all aspects of a project from design through development, SITSI | Vendor Analysis | Vendor Profile | Accenture | Worldwide | 2017 5 operations and retirement. This is delivered primarily through the Accenture Technology business unit, which has strong alliances with leading business applications providers (SAP, Oracle, Microsoft, Salesforce and many others). While traditional AM is still a key part of the business, Accenture is focusing here also on "rotating to the new", i.e. helping clients to migrate legacy application workloads to new, more flexible and scalable applications, based on cloud platforms, automation, Agile and DevOps. This has implications also for the delivery model: while the focus has in the past been on offshore delivery, there is now more demand for local delivery as well as nearshore expansion.

A key aspect of Accenture's go-to-market strategy is its focus on a limited number of (large) clients (Accenture claims that it is serving more than three-quarters of the FORTUNE Global 500 and 94 of the top 100). This strategy ensures a very high level of customer intimacy, aiming to achieve a maximum share of wallet within the customer organization. Accenture has the ability to cover both innovation added value (combining in- depth vertical and process expertise) and commodity/legacy transformation (thanks to industrialization and a global delivery model), generating cost savings to finance new projects.

Within the organization, Accenture is continuously striving to have the right balance between autonomy (different cultures, approaches) and synergies (bringing all resources together) for end-to-end deals.

Key challenges for Accenture will be to reinforce (onshore) strategy consulting capabilities (for digital and IoT transformation projects industrialization has its limits) and to manage the automation challenges on the resources pyramid. For Accenture, attracting and retaining top talent for a diversified workforce, in the midst of an increasingly fierce war for talent, will be a major growth challenge. To address this, large-scale (re-)training initiatives are under way to ensure that the workforce is up-to-date on digital topics. But Accenture also works on "digitized" career development, enabling "anytime, anywhere" feedback and employee involvement to create an environment for employees to continuously learn and grow.

Its highly aggressive acquisition strategy will continue to play a key part in the growth strategy. In the first half of its FY 2017, Accenture already invested some $800m in M&A, mostly in the “new”, i.e.digital-, cloud-, or security-related services, to expand "digital agency" capabilities (e.g. The Monkeys, Maud, SinnerSchrader, Karmarama, MobGen), but also in some specific vertical domains (e.g. dgroup and Kurt Salmon for retail; Davies Consulting for utility) or technology expertise (e.g. Focus Group Europe, SolidserVision and NashCo for ServiceNow capability, DayNine for Workday capability). Its ability to fuse these acquisitions into the group without disrupting their culture and focus will be key to its inorganic development. SITSI | Vendor Analysis | Vendor Profile | Accenture | Worldwide | 2017 6

Strategy Review

Accenture positions itself as an end-to-end service provider to support its customers in their digital transformation by "helping organizations maximize their performance and achieve their vision".

"Successfully rotating to the new" is one of the major goals of how Accenture wants to support its clients, which means finding the right timing and strategy for their digital transformation process. The approach is to address both business and IT, which – in Accenture's view – are increasingly inseparable. The aim is to drive end-to-end transformation for clients across Accenture's five businesses (representing the service value chain): strategy, consulting, digital, technology, and operations.

Accenture puts innovation at the core of its business model and declares “to lead with (applied) innovation in everything we do”. This manifests itself through the launch of the Accenture Innovation Architecture, which consists of six parts, namely:

Accenture Research (research to identify and anticipate industry and technology trends) Accenture Ventures (partnerships with start-ups, entrepreneurs, investors, academic and corporate R&D groups) Accenture Labs (applied R&D initiatives) Accenture Studios (rapid development and prototyping of solutions/applications and design/creation of digital services) Accenture Innovations Centers (building and scaling of industry solutions) Accenture Delivery Centers (industrialized delivery of solutions)

A showcase of this Innovation Architecture is its new facility in Dublin, Ireland: The Dock, the company’s multi- disciplinary research and incubation hub was officially opened in February 2017 and currently houses more than 250 professionals from multiple countries, who co-create new services and solutions together with clients and partners.

The Innovation Architecture, with a number of locations and initiatives spread across key locations worldwide (and growing), is the latest strategic move by Accenture to position itself as a key partner in helping clients manage their digital transformation (“Transform the Core”) as well as co-create and scale (and re-use) new, digital business models (“Grow the New”). The focus – and go-to-market – very clearly remains on an industry- led approach, driven by strong industry know-how and industry-specific technology developments/deployments. Accenture is continually expanding its industry expertise, be it through acquisitions, partnerships or an evolving ecosystem.

The Accenture strategy fits very well into the strong level of disruption that is playing out in many of Accenture’s key industries (banking, resources, retail, manufacturing, etc.), and clients’ needs to re-think their fundamentals. With its established client relationships at C-Suite level, Accenture is in a strong position to become the primary digital transformation partner, with the opportunity of innovation projects generating pull-through business, e.g. large-scale technology modernization or business process re-engineering. Consequently, Accenture Consulting is the leading business unit in terms of client conversations, aiming to become the trusted advisor to clients for transformation topics, then leveraging the other business units to find the best solution for each client.

Accenture's leadership ambitions remain as follows:

“Market leadership”

Double-digit (profitable) growth Keep employee numbers stable and leverage automation and artificial/cognitive intelligence

“Innovation leadership”

Vendor-agnostic innovation partner for clients Vision to provide any offering "as-a-service" (cloud first approach)

Accenture is going to market primarily as a vendor-agnostic service provider but continues to invest in its own IP in business and IT where required, to benefit from high market growth and more strongly set itself apart from competitors.

With its end-to-end services portfolio and its innovation-led and industry-focused approach, Accenture clearly has a leading position. A key objective is to rotate all services delivered to clients to the "new" services, i.e. digital-, cloud- and security-related. In its third quarter (which ended May 31, 2017), Accenture announced a milestone, claiming 50% of its total net revenues were generated by services "in the new" segment – compared to 40% in FY 2016. SITSI | Vendor Analysis | Vendor Profile | Accenture | Worldwide | 2017 8

SWOT Analysis

STRENGTHS WEAKNESSES

Accenture has a strong management consulting Accenture is not actively targeting the mid-market, which background with the ability to combine business could be a disadvantage since – in some markets – consulting with industry-tailored IT solutions. innovative ideas and creative approaches evolve from this market segment. Accenture is a leader in digital transformation topics, offering an end-to-end service value chain for digital Accenture's business in IoT and artificial intelligence is topics and taking a clear position as trusted advisor for less mature than in other "digital" activities, but this is its clients' digital journeys. being addressed (it is fast-growing) and is partly due to the embryonic nature of these topics. With Accenture Interactive, the company has a strong end-to-end offering for CMO organizations, making it Due to its complex organizational structure, Accenture is one of the largest digital agencies worldwide. sometimes not perceived as flexible and agile enough to respond to ad-hoc client requirements. Accenture Innovation Architecture is a highly mature and integrated approach to foster innovation across the For complex requirements. Accenture tends to create organization, with clients as well as with partners and even more complex solutions. ecosystems.

Accenture invests comparably strongly in its innovation approach (R&D, labs, M&A, training, new services, etc.).

The company maintains strong process and vertical knowledge, which is extended through a number of niche consulting acquisitions.

The company has the ability to successfully take on a high number of "value-based" contracts.

Accenture has a leading SAP practice for consulting and systems integration in the US and worldwide.

It has a strong BPO offering – especially F&A, procurement, and utilities, which have been further developed through acquisitions.

Accenture has industrialized its low-level project service work through its global delivery network and is now focusing on automation for further efficiency and effectiveness.

The company has long-standing client relationships with large corporates.

OPPORTUNITIES THREATS

With a strong focus on automation, Accenture can With Accenture following its "Cloud First" approach, it is further improve offshore services productivity (total to a certain extent cannibalizing its project costs) as a way of differentiating from the "race to "traditional" business, but Accenture is proactively the bottom" on rates. working to migrate its "traditional" business to new, cloud-based business models, thus turning this threat The rapidly growing adoption of cloud-based services into an opportunity. forms an opportunity for Accenture to leverage its "cloud first" strategy, which is fueling much larger IT Accenture has created a super-efficient delivery service projects for on-premise and SaaS integrations. organization and model, designed for large projects for large customers. However, PAC anticipates that Accenture's strong capabilities in new SAP technologies projects – especially in the digital topics – will (HANA, Leonardo) as well as the close alliance with become increasingly smaller, as they will be broken into SAP form an enabler for further growth in the SAP HANA smaller pieces, also by large IT users. market (incl. S/4HANA) and position Accenture as a leading provider of end-to-end services for SAP in the Although Accenture is actively working on re-balancing context of digital transformation. its GDN, PAC considers the huge share of India in its GDN as a potential risk that must be addressed both The end-to-end portfolio for business and IT consulting through re-balancing as well as automation initiatives. and services offers a great opportunity to accelerate growth in the IoT space based on existing use cases. There is a danger of an increasing gap between the speed of portfolio transformation ("rotating to the new") and the capability of local sales and delivery resources to upskill.

Attracting and retaining the right talent can become a barrier to growth for Accenture as the "war for talent" heats up.

With an increasing share of Accenture's business being "digital" and digital technologies included in all offerings and business units, it is unclear if and how the Accenture Digital BU should be positioned in future.

There is intensive competition from Indian vendors (TCS, Cognizant, Wipro, Infosys); they experience strong growth and profitability, are aggressively targeting the US and European market, recruiting local talent and building out their digital transformation capabilities. SITSI | Vendor Analysis | Vendor Profile | Accenture | Worldwide | 2017 10

Positioning in PAC's 2015 Software Rankings - Worldwide/by country

REGION/COUNTRY RANK MARKET SHARE

Worldwide # 82 0.1%

EMEA # 88 0.1%

Italy # 19 0.6%

2015 rankings and market shares; to be updated as soon as 2016 rankings are published. Only countries considered, in which the profiled company appears in our standard SITSI vendor rankings. SITSI | Vendor Analysis | Vendor Profile | Accenture | Worldwide | 2017 11

Positioning in PAC's 2015 IT Services Rankings – Worldwide/by country

REGION/COUNTRY RANK MARKET SHARE

Worldwide # 3 3.7%

EMEA # 3 4.3%

Austria # 9 1.8%

Belgium # 4 5.2%

Czech Republic # 7 2.9%

Denmark # 6 4.0%

Finland # 5 5.9%

France # 6 3.8%

Germany # 5 3.0%

Hungary # 14 1.4%

Italy # 2 10.2%

Netherlands # 4 5.9%

Norway # 2 5.8%

Poland # 7 2.7%

Russia # 20 1.4%

Slovakia # 6 5.1%

South Africa # 7 4.6%

Spain # 2 8.1%

Sweden # 9 2.6%

Switzerland # 4 5.6%

Turkey # 6 3.0%

REGION/COUNTRY RANK MARKET SHARE

Americas # 2 4.4%

United States # 2 3.8%

Brazil # 5 4.4%

Asia Pacific # 7 2.7%

India # 11 1.7%

Japan # 15 1.5%

* 2015 rankings and market shares; to be updated as soon as 2016 rankings are published Only those countries considered in which the profiled company appears in our standard SITSI® vendor rankings. SITSI | Vendor Analysis | Vendor Profile | Accenture | Worldwide | 2017 13

Main Changes 2015 / 2017

Accenture appointed Sevasti Wong as global talent and organization consulting lead for the company’s communications, media & technology (CMT) operating group, effective immediately.

Accenture hired Rafael López as a managing director in its health & public service practice in North America. López joins Accenture from the US Department of Health and Human Services (HHS).

To support innovation of existing and emerging Oracle-based technologies, Accenture launched the Accenture Innovation Center for Oracle in Riga, Latvia. The center provides a facility for new and existing May clients in the Nordic and Baltic region to test or pilot Oracle technology without up-front investments. 2017 Accenture appointed Brian Irwin to lead its industrial group in North America, effective immediately. He will be responsible for the company’s automotive, construction, freight and logistics, industrial equipment and public transport industry segments.

Accenture announced the appointment of George Nazi as global network practice lead within the company’s communications, media & technology operating group. In this role, George is responsible for all aspects of Accenture’s network practice defining the go-to-market approach, shaping the strategy, and designing and executing on all Accenture’s network offerings.

Former US Army senior intelligence officer Lieutenant General Mary A. Legere (Ret.) joined Accenture Apr Federal Services (AFS) as managing director for the national and defense intelligence business. Legere 2017 will bring Accenture’s global secure digital, mission analytics and agile development capabilities to national defense intelligence and cyber clients.

Accenture opened the doors of a new Liquid Studio in Sydney as part of the company’s accelerated investment in innovation in Australia. At the Liquid Studio, clients will work side by side with Accenture professionals to turn ideas into innovative applications and solutions. Mar Accenture launched a Liquid Studio in Singapore to help clients around the region take advantage of new 2017 innovations and accelerate software application development cycles.

Accenture opened a Liquid Studio in Riga to help clients speed up innovation and software development cycles.

Accenture announced the appointment of Laura Gurski as Senior Managing Director, Products – effective Feb immediately. As the head of Accenture’s customer and channels consulting practice for products, Ms. Gurski 2017 will oversee the development and delivery of marketing, customer service, commerce and sales transformation services. SITSI | Vendor Analysis | Vendor Profile | Accenture | Worldwide | 2017 14

Accenture opened its first UK-based Liquid Studio in the heart of London’s business district. The Liquid Studio is purpose-built to help speed up innovation and software development cycles, giving clients an open environment in which they can accelerate their next phase of digital transformation.

Jan Accenture announced the appointment of Wayne Hull as managing director and head of Accenture Digital 2017 for South and Sub-Saharan Africa.

Accenture hired Tammy Soares as managing director to lead Accenture Interactive’s West region in North America. She will focus on driving growth, bringing innovation to clients and strengthening the digital agency’s impact in the region.

Accenture opened a location for Accenture Interactive in Hong Kong, which will serve as a go-to destination for the company’s clients to co-create, innovate and apply the latest digital technologies and experiences to Dec shape the way we live and work. It is the digital agency’s new Hong Kong location where clients will have 2016 full access to the digital capabilities of Accenture Interactive, Fjord and PacificLink to help transform their businesses, ranging from innovation to strategy, experience design, creative content and technology.

Accenture opened a Liquid Studio in Milan, Italy, designed to help organizations accelerate innovation by quickly transforming ideas into applications and services using the latest technologies, intelligent automation, contemporary architectures, and leading software development methods.

Accenture opened a new Accenture Delivery Center for Technology in Budapest, Hungary, to deliver Nov technology services to clients powered by the local pool of science, technology, engineering and math 2016 (STEM) talent. Budapest is the seventh delivery center location for Accenture in Central and Eastern Europe.

Accenture announced that Herbert Hainer has been appointed to the company’s board of directors, effective November 2. Mr. Hainer was chief executive officer and chairman of the executive board of adidas from 2001 until his retirement in September 2016.

Accenture hired Brigitte Gwyn as a managing director of government relations, effective Nov. 7. Gwyn will be responsible for the company’s government relations activities in North America as well as key growth markets, including Latin America. In this role, she will help strategically position the company, build deep relationships in government and effectively advocate for public policy outcomes.

Accenture introduced a solution, Mortgage & Compliance as-a-Service (MCaaS), designed to help Oct simplify the outsourcing model for lenders by providing a prescribed, end-to-end, product-rich mortgage 2016 manufacturing solution, coupled with the US mortgage industry’s only warranty for compliance and investor risk.

Harold Smith, a former associate deputy director at the National Security Agency (NSA) and a seasoned intelligence and defense executive, has joined Accenture Federal Services (AFS) as a managing director to lead its intelligence practice. SITSI | Vendor Analysis | Vendor Profile | Accenture | Worldwide | 2017 15

Accenture introduced a new cloud-based solution, Accenture Wealth Management Compliance Solution for Salesforce, designed to help wealth management firms comply with the US Department of Labor’s fiduciary rule for advisers overseeing retirement accounts. Sept 2016 Ira Hunt, former chief technology officer for the CIA, has joined Accenture Federal Services (AFS) to lead its cybersecurity practice, which offers its clients a portfolio of key cyber capabilities including strategic consulting, data-centric security technologies, secure transition to the cloud, and operational security such as cyber hunt and incident response.

Accenture announced that Nancy McKinstry has been appointed to the company’s board of directors, effective July 13. Ms. McKinstry is chief executive officer and chairman of the executive board of Wolters Kluwer, a global leader in professional information services and solutions headquartered in the

Jul Netherlands.

2016 Accenture and RoboValley, an innovation hub for robotics located at Delft University of Technology in the Netherlands, have announced a five-year collaboration designed to advance the development of the next generation of robotics technology. Accenture will invest €500,000 to facilitate international robotics research and development and knowledge sharing, becoming RoboValley’s Crown Partner.

Accenture announced the launch of a new comprehensive support service for businesses that employ LINE Business Connect, the service for businesses provided by LINE Corporation, to enable a new and enhanced customer experience.

Accenture launched a High Velocity Customer Experience solution, a fully functional and ready-to-use preconfigured solution built on a foundation of Accenture’s global experience and leading practices on customer engagement and commerce solutions from SAP Hybris. It is designed for fast deployment with predictable results at reduced cost, as well as high flexibility that can be tailored to clients’ needs. High Velocity Customer Experience can be implemented in as little as three months, helping clients easily move processes into the cloud and accelerating time to value.

Jun Accenture’s new Cybersecurity R&D Lab in Israel opened, marking another key milestone in the 2016 company’s cybersecurity expansion and leadership. The Accenture lab will focus on cybersecurity R&D projects in advanced threat intelligence, active defense and Industrial Internet of Things security by applying the latest developments in artificial intelligence, blockchain and advanced analytics from across Accenture’s global network of labs and innovation centers.

Accenture announced Kelly Bissell's joining of the company to lead Accenture Security. Bissell brings more than 25 years of security industry experience to Accenture and specializes in breach incident response, identity management, privacy and data protection, secure software development and cyber risk management. In his new role, Bissell will run Accenture’s security business, which spans strategic consulting, proactive risk management and digital identity to cyber defense, response and remediation services and managed security services – across all industries.

Accenture hired Jill Kramer as managing director of advertising, where she will work across Accenture's marketing teams to drive the company’s digital first agenda through strategic and creative advertising May campaigns. In her new role, Kramer leads the company’s advertising strategies and effectiveness, creative 2016 development and execution, campaign management, and media planning in 35 countries – across digital, mobile and traditional advertising channels. SITSI | Vendor Analysis | Vendor Profile | Accenture | Worldwide | 2017 16

Accenture appointed Greg Kaplan as the company’s lead creative director. Kaplan will be responsible for creative ideation and development of the corporate brand with a focus on creative concepting, innovation and branding standards. Kaplan will infuse a consistent and distinctive creative vision and visual aesthetic across the Accenture brand and each of its five businesses – Strategy, Consulting, Digital, Technology and Operations.

Accenture announced that Jill Standish has joined Accenture Consulting and been named Senior Managing Director, Retail. As the head of Accenture’s Retail practice, Ms Standish will focus on the Apr business strategy and ongoing development and execution of the retail industry strategy for clients. Ms 2016 Standish will oversee Accenture’s offerings and assets, guide growth and capability development as well as manage the retail industry client portfolio, with a focus on driving the business transformation for clients.

Accenture announced the global rollout of an intelligent automation platform, Accenture myWizard, that enables smarter, more innovative and more efficient application services consisting of systems integration and application development and management. The platform combines Accenture’s industry and technology assets and business knowledge across 40 industries with intelligent automation, including artificial intelligence at its core.

Accenture appointed Leonardo Framil geographic unit managing director for Latin America and country managing director for Accenture in Brazil, effective Jan. 1. He succeeded Roger Ingold, who had served in

Jan both positions since 2004. 2016 Accenture named Alan McIntyre as senior managing director, global banking, effective January 6. Mr. McIntyre will be responsible for Accenture’s banking industry vision and strategy, investment priorities, offering development and network of alliance partners.

Accenture announced the appointment of Arun Sarin to the company’s Board of Directors, effective Nov October 30. Mr. Sarin was Chief Executive Officer of Vodafone Group Plc from 2003 until his retirement in 2015 2008 and also served as a director of Vodafone from 1999 to 2008.

Accenture and Amazon Web Services (AWS) announced the formation of a business group to help clients move their businesses to the cloud more quickly. The Accenture AWS Business Group brings together dedicated professionals from each company with expertise in cloud solutions, architecture and development, marketing, sales, and business development. The business group will offer integrated Oct consulting and technology solutions designed to help enterprise clients take greater advantage of the 2015 flexibility and economics of an "as-a-service" operating model where IT and business services are delivered on demand, via the AWS Cloud.

The companies are committed to training an additional 1,000 Accenture professionals and certifying 500 Accenture professionals on the AWS Cloud in the first year, in addition to supporting go-to-market activities. SITSI | Vendor Analysis | Vendor Profile | Accenture | Worldwide | 2017 17

Hot News

Accenture Reports Financial Results… Accenture Reports Financial Results… Last updated: 3 APR 2017 Publication date: 8 DEC 2016

Accenture Reports Financial Results… Accenture Reports Financial Results… Publication date: 9 SEP 2016 Last updated: 25 MAR 2016

Accenture Reports Financial Results… Accenture Reports Financial Results… Last updated: 18 DEC 2015 Last updated: 5 AUG 2015

Accenture Reports Financial Results… Accenture Reports Financial Results… Last updated: 5 MAY 2015 Publication date: 6 MAR 2015

ACTIVITIES ANALYSIS

Analysis of Products & Services

Horizontal Expertise of Accenture

Cross-sectoral assessment considering the market shares in the respective segments. Scale: 10 = > 10%, 9 = 7.5 to 10%, 8 = 5 to 7.5%, 7 = 2.5 to 5%, 6 = 1 to 2.5%, 5 = 0.5 to 1%, 4 = 0.25 to 0.5%, 3 = 0.1 to 0.25%, 2 = 0.05 to 0.1%, 1 = < 0.05%, empty space = company not present in the respective segment. Market shares have been calculated at worldwide level. SITSI | Vendor Analysis | Vendor Profile | Accenture | Worldwide | 2017 19

Software Product Portfolio of Accenture

Cross-sectoral assessment considering the market shares in the respective segments. Scale: 10 = > 10%, 9 = 7.5 to 10%, 8 = 5 to 7.5%, 7 = 2.5 to 5%, 6 = 1 to 2.5%, 5 = 0.5 to 1%, 4 = 0.25 to 0.5%, 3 = 0.1 to 0.25%, 2 = 0.05 to 0.1%, 1 = < 0.05%, empty space = company not present in the respective segment. Market shares have been calculated at a worldwide level. SITSI | Vendor Analysis | Vendor Profile | Accenture | Worldwide | 2017 20

IT Services Portfolio of Accenture

Accenture maintains an extensive range of offerings in its portfolio including management, strategy & technology consulting, systems integration and project services, as well as management of IT systems, IT outsourcing and BPO services.

Additionally, Accenture provides software products with a software unit that offers software solutions through a license/maintenance model, as well as in SaaS mode.

Accenture’s portfolio is divided into five businesses: Strategy, Consulting, Digital, Technology, and Operations.

Strategy: Accenture Strategy's mission is to shape its clients' future by combining deep business insight with the understanding of how technology will impact industry and business models. Strategy is the top entry door to its customers' C-levels and top decision makers, where huge transformation projects are initiated. Main areas of activity are CFO and enterprise value, digital strategy, operation strategy, advanced customer strategy, talent and organization, technology strategy. Consulting: Accenture Consulting's mission is to support clients on their transformation journeys. The main capability is industry expertise and the end-to-end management of every kind of digital transformation project for customers. Digital: Accenture Digital’s mission across its practice areas is to help clients build a digital core, to unlock trapped value in their business and pivot to the new. It is part creative agency, part consultancy and part technology powerhouse. Analytics embeds new intelligence across businesses to break down silos and empower organizations to drive new growth. Interactive transforms consumer and employee experiences across the entire customer journey to expand market share and future-proof business. Industry X.0 and mobility use digital technologies to fundamentally SITSI | Vendor Analysis | Vendor Profile | Accenture | Worldwide | 2017 21 reinvent how work gets done in core processes like supply chain and manufacturing to not only realize significant savings but also create new products and services. Technology: Accenture Technology's mission is to power digital transformation for its clients through new IT services designed to reinvent their applications portfolio by combining business and industry insights with innovative technology. Main areas are application services, including cloud, outsourcing, modernization, testing and leading platforms like SAP, Oracle, Microsoft, Salesforce, Workday and Pegasystems. Operations: Accenture Operations' mission is to drive transformation and deliver business outcomes through infrastructure, security, the cloud, and business process services. SITSI | Vendor Analysis | Vendor Profile | Accenture | Worldwide | 2017 22

Analysis by Vertical Expertise

Vertical Expertise of Accenture

Vertical Expertise: Sector-specific assessment considering individual solutions & resources. Scale: 9-10 = very strong sector-specific expertise, 7-8 = strong sector-specific expertise, 5-6 = medium sector- specific expertise, 3-4 = weak sector-specific expertise, 1-2 = cross-vertical expertise only, 0 = company not present in the respective segment. SITS Market Share: Sector-specific assessment considering the SITS market shares in the respective sectors. Scale: 10 = > 10%, 9 = 7.5 to 10%, 8 = 5 to 7.5%, 7 = 2.5 to 5%, 6 = 1 to 2.5%, 5 = 0.5 to 1%, 4 = 0.25 to 0.5%, 3 = 0.1 to 0.25%, 2 = 0.05 to 0.1%, 1 = < 0.05%, empty space = company not present in the respective segment. Market shares have been calculated at a worldwide level. SITSI | Vendor Analysis | Vendor Profile | Accenture | Worldwide | 2017 23

Top Accounts

SECTOR MAJOR ACCOUNTS

AstraZeneca, Astella, Biesse, BMW, BP, Bristol-Myers Squibb, British Tobacco, Carlsberg, Ducati, Henkel, Horizon Pharma, Jeep, L'Oreal, Mars, Michelin, Procter & Gamble, Rio Tinto, Schlumberger, Schneider Electric, Manufacturing SEA, Skanska, Syngenta, Unilever, Biesse, CAT, Biogen, Stryker, gsk, BASF, Huntsman, Gerdau, Outokumpu, ThyssenKrupp CSA, AngloGold Ashanti, Goldcorp, Vale

Banking Credit Agricole (further references not available due to client confidentiality)

Zurich Insurance Group (further references not available due to client Insurance confidentiality)

eu-LISA, Federal Bureau of Investigation (FBI), General Services Administration (GSA), HRSA Electronic Handbooks System, Ipswich City Council, Japan’s Ministry of Agriculture, London Metropolitan Police Public Sector Service, US Air Force, U.S. Department of Veterans Affairs, West Midlands Police (WMP), The Office of the United Nations High Commissioner for Refugees (UNHCR), The World Bank, Fulton County, Georgia

Telecom KPN, Oi

Utilities Engie, Iren Mercato, Towngas, ENGIE, AGL, Consolidated Edison, RWE, Sydney Water, Thames Water, UK Power Networks, X3 Energy

Energy, Oil & Gas Apache Energy, Shell, BP, Caltex, Hess Corporation, OMV, Pertamina

Retail & Wholesale Coop Italia, Deppon, Dixons Carphone, Fast Retailing

Cushman & Wakefield, M6 Publicité and M6 Web, Marriott International, Services & Consumers Meliá Hotels International, Microsoft, Rentokil, Kimberly Clarke, Carnival Corporation

Transavia, Air France-KLM-Martinair Cargo, Avianca, DHL, IAG Cargo, Transport Lufthansa, Metro de Madrid, Nuovo Trasporto Viaggiatori (NTV), Panalpina

Latest Deals & Projects

SECTOR LATEST DEALS & PROJECTS

Schneider Electric (FR): development of the Schneider Electric Digital Services Factory, a "virtual" factory that enables Schneider Electric to rapidly build and scale new offerings in areas such as predictive maintenance, asset monitoring and energy optimization.

JEEP (US): introduction of an augmented reality experience at its dealerships.

Mars (US): implemented the Accenture Trade Promotion Management (TPM) to help streamline planning and execution of its trade promotions.

Ducati (IT): integration of Internet of Things (IoT) and Artificial Intelligence technologies into the testing of its MotoGP racing bikes.

Syngenta (CH): design and implementation of a new digital logistics operating model across all modes of transportation, including sea and air freight globally and road freight in North America and Europe.

BP (UK): has extended an agreement by two years for Accenture to serve as its global provider of finance and accounting (F&A) business process services through 2021. Manufacturing Schlumberger (US): expanded a five-year agreement to be provided with transformational finance and accounting (F&A) business process outsourcing (BPO) services through 2021.

Skanska (SE): management of its Oracle Fusion applications in Sweden and Finland for greater operational efficiencies and enhanced application management services.

BMW (DE): BMW i pilots augmented reality product visualizer powered by Tango, Google’s smartphone AR technology. Unique interactive customer experience designed and built by Accenture.

L'Oreal (FR): responsible for managing and optimizing search engine marketing (SEM), search engine optimization (SEO) and digital marketing analytics in the market.

SEAT (ES): development of a proof of concept that explores the opportunities for new services enabled by the Internet of Things (IoT) and the connected vehicle.

SECTOR LATEST DEALS & PROJECTS

Nordea (SE): Nordea has selected Accenture and Temenos to help the bank replace its core banking systems across the Nordics as part of its broader “simplification” program. Accenture will help implement the new core banking platform, which will be based on Temenos’ core

Banking banking software.

Payments Canada (CA): Payments Canada has selected Accenture to help it lead the modernization of its payments system. The multi-year initiative plans to transform the systems and rules essential to Canada’s payments ecosystem.

Towergate (UK): selected Accenture as its strategic service provider to help with its IT infrastructure transformation across its entire business. The transformation program focuses on networks, data centers, end user computing and service support. Towergate has chosen to Insurance work with Accenture to migrate infrastructure and applications to the public cloud – supporting the data center and end user computing service towers. Towergate and Accenture have also signed a five-year arrangement for Accenture to manage service support across the whole IT infrastructure estate. SITSI | Vendor Analysis | Vendor Profile | Accenture | Worldwide | 2017 26

SECTOR LATEST DEALS & PROJECTS

GSA FEDSIM (US): five-year, $232 million contract to help the US Marshals Service (USMS) implement its Mission Modernization Program, which will provide mobile capabilities and real- time decision-making with an enterprise data solution to improve data accessibility through an intuitive, user-centered design.

FBI (US): seven-year blanket purchase agreement (BPA) with a $100 million ceiling for the provision of application services and the continued introduction of digital solutions to further enhance the bureau’s human resources (HR) systems capabilities.

HRSA Electronic Handbooks System (US): provide operations and maintenance support (one-year, $15.5 million contract has four one-year options, with a total value of $81.3 million).

CityOS, Barcelona’s operating system (ES): develop a system to analyze all data across city services, create a single source of information that will help municipal authorities to anticipate needs and improve citizen’s advice and assistance services.

US Federal Agencies (US): provide human capital strategy, training and development, and performance improvement services ($11.5 billion contract).

eu-LISA: provide application and infrastructure services for the EU Visa information System (VIS) and for the Biometric Matching System (BMS) underpinning VIS. Public Sector US Department of Veterans Affairs (US): support the National Service Desk (NSD) – a key component of the Department’s MyVA strategy for improving VA employee experience across the enterprise (nine-month, $36.5 million base period with three, one-year options capped at $286 million).

Japan’s Ministry of Agriculture (JP): provide management consulting services.

Ipswich City Council "Smart City" Strategy (AU): develop and deliver an innovative blueprint to optimize city operations, enhance community engagement, cultivate digital technology capabilities and lead economic innovation.

London Metropolitan Police Service (UK): increase its use of digital technologies, including mobile and analytics solutions, while also facilitating increased digital interaction between police and citizens.

Office of the National Coordinator for Health Information Technology (ONC) (US): a two- year management consulting contract to establish a framework of best practices for the effective use of patient-generated health data (PGHD) in research and care delivery.

SECTOR LATEST DEALS & PROJECTS

Coop Italia (IT): Italy’s largest supermarket chain opened its Supermarket of the Future store. Accenture created an innovative and informative shopping environment, merging the physical and digital to recreate the atmosphere of local open-air markets, combined with innovative digital solutions that provide useful product information, while improving store navigation. Retail Dixons Carphone (UK): multi-year agreement, application development and maintenance services to the business.

Deppon (CN): design a new agile sales and operations organization that will benefit from advanced customer insights.

Telecom n/a

Iren Mercato (IT): launch of one of the first connected home services for customers in Italy, design the new service and operating model.

Hess Corporation (US): new cloud-enabled operating model can ramp up or down IT infrastructure and digital technologies during volatile industry cycles. Utilities Towngas (HK): launch a new digital engineering project management solution – Corporate Project Information Management (CPIM) – with automated business processes and mobile capabilities. Accenture designed, developed and deployed the solution, working with Avanade to host it on a scalable cloud platform.

Engie (FR): reinvent its retail business model and drive digital disruption in the market.

Rentokill (UK): piloting an artificial intelligence app to help its almost 5,000 pest control technicians fight bugs faster for customers.

Microsoft (US): seven-year contract extension to continue providing finance and accounting (F&A) and procurement business process services. Accenture will leverage artificial

Services intelligence, automation and analytics capabilities to deliver better business insights and help Microsoft increase productivity and efficiency.

Meliá Hotels International (ES): implement a new digital transformation strategy.

SECTOR LATEST DEALS & PROJECTS

Avianca Holdings (CO): develop a chatbot to enhance the airline’s digital customer experience by providing travelers with a range of helpful travel-related services and real-time information.

Metro de Madrid (ES): support the design of a new operational model for control of station equipment, security, and passenger information management.

IAG Cargo (UK): provided software to help deliver more flexible reservation processes for all commercial cargo operations worldwide.

Transport Air France-KLM-Martinair Cargo (FR): implement Accenture Air Cargo Reservations software, optimizing freight capacity over the entire network, offering customers complete solutions and booking efficiency.

Transavia (NL): support development of airline carrier vision which drive first implementation of Accenture Aviation Experience Accelerator to digitize operations to better support employees and customers

Carnival Corporation (US): develop new interactive guest-experience platform to transform the guest experience through intelligent personalization

Mergers & Acquisitions

Acquisitions:

12 July 2017 - Accenture acquired Clearhead, the digital optimization company, based in Austin, Texas, to strengthen the personalization services of Accenture Interactive. 28 June 2017 - Accenture acquired Intrepid, expanding its capabilities to help brands transform mobile user experiences as connected devices soar. 2 June 2017 - Accenture acquired SolutionsIQ, a leading provider of Agile transformation services for business and technology. 1 June 2017 - Accenture announced that it has agreed to acquire LabAnswer, a leading US-based research and laboratory informatics technology consulting firm. 15 May 2017 - Accenture acquired Media Hive, an e-commerce solutions provider with expertise in cross-channel commerce strategy, custom application development, and the creation of innovative retail experiences for any device. 7 May 2017 - Accenture acquired the creative agency The Monkeys and design business, Maud. The Monkeys is Australia’s most awarded independent creative advertising agency, renowned for its brand strategy and creative talent. 20 April 2017 - Accenture acquired Kunstmaan, an independent integrated communications agency in Belgium. The acquisition will expand the presence of Accenture Interactive in the Belgian market and strengthen its ability to deliver brand, creative and marketing services to clients. 12 April 2017 - Accenture completed the purchase of a 62% majority shareholding in SinnerSchrader, one of the leading digital agencies in Germany. 3 April 2017 - Accenture acquired UK-based Genfour, a pure-play automation service provider with deep domain expertise and industry experience in assessing, implementing and managing automation solutions. 3 April 2017 - In a move to provide clients with better and more comprehensive threat intelligence, Accenture completed its acquisition of the iDefense Security Intelligence Services business from VeriSign, Inc. 3 April 2017 - Accenture completed its acquisition of Arismore, a privately held company in France that specializes in providing security services, including identity and access management (IAM), as well as enterprise architecture, change management and related training services. 28 March 2017 - Accenture completed its acquisition of First Annapolis, a privately-held payments consulting and advisory firm that serves a wide range of clients globally, including leading financial institutions, retailers, travel and entertainment companies, communications/technology companies, and private-equity firms. 21 March 2017 - Accenture acquired Focus Group Europe, a United Kingdom-based, privately owned, ServiceNow consulting services provider and software reseller that is one of the largest remaining pure-play ServiceNow consulting partners in the UK. 21 March 2017 - Accenture completed its acquisition of OCTO Technology, a technology consultancy specializing in digital transformation services and software development. 10 March 2017 - In a move designed to deepen its existing aviation capability, Accenture completed its acquisition of the corporate advisory and consulting businesses of Seabury Group, a New York-based professional services firm focused on the aviation industry, in order to help the world’s leading airlines accelerate the pace of digital transformation. 1 March 2017 - Accenture acquired Davies Consulting, an innovative provider of utility asset management, risk management, grid and pipeline network modernization and emergency management services. SITSI | Vendor Analysis | Vendor Profile | Accenture | Worldwide | 2017 30 8 February 2017 - Accenture entered into an agreement to acquire the US federal government services business of Endgame Inc., a privately-held endpoint detection and response (EDR) cybersecurity software company based in Arlington, VA. 8 February 2017 - Accenture completed its acquisition of InvestTech Systems Consulting, a market leader in investment technology systems integration and consulting services that support many of the world’s largest asset managers and investment service providers. 25 January 2017 - Accenture acquired solid-serVision, a Germany-based privately owned consulting and system integration company that is one of the largest independent ServiceNow pure play companies in Europe. 9 January 2017 - Accenture acquired Altitude, a privately-held product design and innovation firm based in Boston that uses its expertise in consumer insight, design and product engineering to help companies innovate and develop new physical products and services. 2 December 2016 - Accenture completes Defense Point Security acquisition, bolsters cybersecurity defense services for US Federal Agencies. 29 November 2016 - Accenture acquired creative agency Karmarama to expand its brand strategy, mobile experience capabilities in the UK. The acquisition strengthens the ability of Accenture Interactive, part of Accenture Digital, to create and deliver integrated customer experiences to brands in the UK and beyond. 25 November 2016 - Accenture completed acquisition of a 47.4% shareholding in OCTO Technology. 10 November 2016 - Accenture completed acquisition of DayNine to boost market-leading workday capabilities. The acquisition extends Accenture’s already strong position in Workday and provides new value for clients. 9 November 2016 - Accenture acquires Nashco Consulting Ltd., expanding ServiceNow capabilities in North America. The acquisition further strengthens Accenture’s position as a leader in the ServiceNow partner ecosystem and enhances the company’s technology capabilities and deep industry experience in cloud strategy, implementation, integration and management for clients seeking to tap the as-a-service economy. 2 November 2016 - Accenture completed acquisition of Australian security company Redcore, expanding its security offerings and presence in the Asia-Pacific region. The acquisition, first announced on August 22, 2016, enhances Accenture’s existing IAM services and security as-a- service capabilities and extends the company’s other critical cyber defence services in the Asia- Pacific region. 2 November 2016 - Accenture completed acquisition of Kurt Salmon, expanding strategy capabilities in the retail industry. 1 November 2016 - Accenture acquired Realworld OO Systems B.V., a leading utilities geographic information system business. The transaction will expand Accenture’s end-to-end portfolio of smart grid services and accelerate its plans to grow digital consulting services in Europe. 31 October 2016 - Accenture acquired 2nd Road to strengthen strategy capabilities in Australia and New Zealand. The acquisition will enable Accenture's strategy to combine the power of a strategic analytical thought process with the ability to craft breakthrough propositions and services through human-centered co-design. Together, this will give clients a competitive edge by enabling them to fundamentally re-imagine the future of their organizations. 18 October 2016 - Accenture expanded capabilities in branch and digital transformation by acquiring Allen International. 26 September 2016 - Accenture announced to acquire DayNine, expanding workday capabilities to transform employee experience for clients. The acquisition will extend Accenture’s position in Workday and provide new value for clients. 8 September 2016 - Accenture announced to acquire New Energy Group to further expand its salesforce capabilities for clients, accelerate its cloud first agenda. 22 August 2016 - Accenture announced to acquire Australian Security Company Redcore. SITSI | Vendor Analysis | Vendor Profile | Accenture | Worldwide | 2017 31 1 August 2016 - Accenture completed acquisition of dgroup, expanding its digital transformation capabilities for retail and consumer goods companies. 28 July 2016 - Accenture acquired Tecnilógica to scale its open-source digital skills in Spain. 19 July 2016 - Accenture acquired MOBGEN, expanding end-to-end digital services. 3 July 2016 - Accenture completed acquisition of majority stake in IMJ. The majority acquisition enhances the capabilities of Accenture Interactive in the local market, bringing together creativity, deep knowledge in advanced digital technology and consulting capabilities from Accenture and IMJ to provide end-to-end digital marketing services. 20 June 2016 - Accenture acquired Maglan, expanding security services in Israel. 26 May 2016 - Accenture completed acquisition of OPS Rules. The acquisition enhances Accenture’s machine learning and operations analytics capabilities that can be used to develop innovative and transformational solutions for clients across industries. 3 February 2016 - Accenture completed acquisition of Formicary, strengthening systems integration and technology consulting capabilities in trading systems transformation. 4 January 2016 - Accenture acquired CRMWaypoint to strengthen its cloud first agenda and salesforce capabilities. 21 December 2015 - Accenture closed acquisition of Cimation, expanding consulting, digital and cybersecurity services to better serve oil and gas, pipeline, chemicals, metals and mining clients. 15 December 2015 - Accenture expanded its capabilities in asset management by acquiring Beacon Consulting Group. The acquisition expands Accenture’s asset management consulting capabilities and enhances its ability to help global investment managers, institutional investors and asset servicers gain an edge in increasingly competitive markets. 2 November 2015 - Accenture completed the acquisition of SBC (Schlumberger Business Consulting), the management consulting unit of Schlumberger to expand Accenture Strategy Capabilities in upstream oil and gas. 22 October 2015 - Accenture completed the acquisition of S3 TV Technology, a business unit of Dublin-headquartered S3 Group that delivers consulting, automated testing, service monitoring, and diagnostic solutions to video service providers globally. 20 October 2015 - Accenture completed the acquisition of Cloud Sherpas, a leader in cloud advisory and technology services specializing in Google, Salesforce and ServiceNow. With the completion of the acquisition, more than 1,100 Cloud Sherpas professionals have joined the newly- created Accenture Cloud First Applications team, which delivers cloud services for Google, NetSuite, Salesforce, ServiceNow, Workday, and other "pure-play" technologies. 23 September 2015 - Accenture announced to have finalized its agreement to acquire Sagacious Consultants, a leading electronic health record (EHR) consulting practice, to expand capabilities for helping clients better manage healthcare quality, efficiency, and costs. Approximately 250 employees from Sagacious Consultants will bring their specialized skills in implementation, systems integration, upgrades, and optimization of EHR solutions from Epic Systems Corporation.

Disposals:

2 August 2016 - Accenture completed the sale of its majority stake in Duck Creek Technologies to funds advised by Apax Partners, creating a new insurance technology joint venture. 26 January 2016 - Accenture completed the sale of Navitaire to Amadeus; as part of the US$830m acquisition, approximately 550 Navitaire employees, including the company’s senior management team, will be transferred to Amadeus with immediate effect. SITSI | Vendor Analysis | Vendor Profile | Accenture | Worldwide | 2017 32

PERFORMANCE ANALYSIS

Financial Record

Breakdown of Worldwide Revenue

Breakdown of Worldwide SITS Revenue by Market Segments

Breakdown of Worldwide SITS Revenue by Vertical Sectors

For detailed figures, please refer to the Company Figures file (Excel).

Performance Review

MAJOR GROWTH DRIVERS MAJOR OBSTACLES

Compared to previous years, Europe has become a Accenture's "resources" vertical (energy, utilities and stronger growth driver for Accenture, growing equally natural resources) saw low growth (3%) in FY 2016 and strong as North America in FY 2016. In the first has been flat ever since. This is partly due to the low oil nine months of FY 2017, Europe grew even faster price. than North America. Accenture's "Growth Accenture is in a comfortable growth position that could Market" region is also showing increasingly strong only be hampered by the challenge of recruiting a growth, though from a lower base level (Growth Markets sufficient number (and quality) of talent to meet current includes: APAC, Latin America, Africa, Middle East, demand. Russia and Turkey).

Accenture's vertical "products" (i.e. manufacturing) showed the highest growth rate, followed by health & public services and financial services.

C&SI (11% growth) grew faster than outsourcing services (4% growth) in FY 2016 but has slowed since then. C&SI growth was strongest in the Products vertical, followed by FS, health & public and CMT. In particular, Accenture experienced substantial growth in digital-related C&SI services (esp. consulting, but also pull-through technology implementation services), esp. in the products vertical.

Outsourcing growth was most pronounced in the health & public service sector, followed by products and financial services. Accenture sees demand esp. in cloud enablement and operation and maintenance of digital- related services, but also operations transformation for improved effectiveness and cost reduction.

GENERAL PRESENTATION

General Information

Accenture plc Management

1 Grand Canal Square Pierre Nanterme: Chairman & CEO Grand Canal Harbour, Dublin 2, Ireland Jo Deblaere: Chief Operating Officer Tel: +353 1 646 2000 David P. Rowland: Chief Financial Officer www.accenture.com

Brief Description

Accenture’s history dates back to 1954, when Andersen & Co. began to separate its consulting services from its accounting services. Andersen Consulting became an independent unit under the parent company, Andersen Worldwide, in 1989. In 2000, the unit formally became independent when an international arbitrator approved Andersen Consulting’s separation from the parent company. In 2001, Andersen Consulting went public and renamed itself Accenture. Since then, Accenture has become a major provider of business and IT consulting, as well as of business and IT services to large corporations and government agencies worldwide. The company offers a broad range of strategic, process, and business-related consulting, in addition to IT system design, development, integration, and outsourcing/BPO services. With more than 410,000 employees, Accenture ranks among the largest professional services firms. The company is a strong supplier to most of the markets in which it operates.

According to PAC’s estimates, the manufacturing and public sectors represent the largest proportion of Accenture’s revenues, together accounting for around 50% of global revenues. While Accenture's project services business is still the main source of revenue, the outsourcing share has been growing at a steady pace, thanks to the increased emphasis on "technology consulting" or infrastructure services. This growth in outsourcing has been crucial in stabilizing the company's revenues and has introduced the company as an all-in-one BPO provider. Accenture is now positioning itself as a provider of end-to-end services for business and IT services. SITSI | Vendor Analysis | Vendor Profile | Accenture | Worldwide | 2017 38

Business Organization

ABOUT PIERRE AUDOIN CONSULTANTS

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