2017 Greenwich Excellence Awards for Small Business Banking Among More Than 600 Banks Evaluated, 33 Have Distinctive Quality
GREENWICH ASSOCIATES Greenwich 2Excellence017
National Winners
Overall Satisfaction Credit Process CASH MANAGEMENT BB&T BB&T Overall Satisfaction Overall Digital Experience Capital One Regions Bank BB&T BB&T First Citizens Bank Industry Expertise First Citizens Bank Chase First Tennessee BB&T First Tennessee First Citizens Bank Frost Bank First Tennessee FNB Corporation Frost Bank Fulton Bank Frost Bank Frost Bank Pinnacle Financial Hancock Whitney Hancock Whitney Fulton Bank PNC Bank Huntington National Bank Pinnacle Financial Hancock Whitney Ease of Product NBT Bank Synovus Financial Huntington National Bank Implementation Pinnacle Financial Pinnacle Financial Likelihood to Recommend BB&T PNC Bank BB&T PNC Bank First Citizens Bank South State Bank First Citizens Bank Regions Bank First Tennessee Synovus Financial First Tennessee Synovus Financial Frost Bank TowneBank Frost Bank Accuracy of Operations M&T Bank United Community Bank Fulton Bank BB&T Pinnacle Financial Proactively Provides Advice Hancock Whitney First Citizens Bank Regions Bank BB&T Huntington National Bank First Tennessee Synovus Financial First Citizens Bank Pinnacle Financial Frost Bank Mobile Banking Functionality First Tennessee PNC Bank Pinnacle Financial First Citizens Bank Frost Bank Regions Bank Synovus Financial Online Banking Functionality Pinnacle Financial South State Bank Customer Service BB&T Synovus Financial Synovus Financial BB&T Chase Branch Satisfaction TowneBank First Citizens Bank Pinnacle Financial BB&T United Community Bank First Tennessee Product Capabilities First Citizens Bank Overall Satisfaction with FNB Corporation BB&T First Tennessee Relationship Manager Frost Bank First Citizens Bank FNB Corporation First Citizens Bank Fulton Bank First Tennessee Frost Bank First Tennessee Hancock Whitney Frost Bank Fulton Bank Frost Bank M&T Bank Pinnacle Financial Hancock Whitney Hancock Whitney Pinnacle Financial SunTrust M&T Bank M&T Bank Regions Bank Synovus Financial Pinnacle Financial Synovus Financial Pinnacle Financial Overall Satisfaction Synovus Financial Synovus Financial with CM Specialist TowneBank TD Bank Frost Bank International Capabilities Chase
Inquiries can be directed to David Rosenthal ([email protected]) at Greenwich Associates — +1 203.625.4315
Note: Comparisons are based on all banks covered across the United States. Promoters on the net promoter scale. Based on over 15,000 interviews with businesses with sales of $1–10 million across the country.
The findings reported in this document reflect solely the views reported to us by the research participants and do not represent opinions or endorsements by Greenwich Associates or its sta.
Doc ID 18-4004 2017 Greenwich Excellence Awards for Small Business Banking Among More Than 600 Banks Evaluated, 33 Have Distinctive Quality
GREENWICH ASSOCIATES Greenwich 2Excellence017
Regional Winners
Overall Satisfaction South CASH MANAGEMENT Northeast BB&T Overall Satisfaction Overall Digital Experience FNB Corporation First Tennessee Northeast Northeast Fulton Bank Pinnacle Financial FNB Corporation Chase NBT Bank ServisFirst Bank Fulton Bank M&T Bank Midwest TowneBank M&T Bank Midwest Century National Bank West NBT Bank PNC Bank BBVA Compass Bank First Financial Bank NA Midwest South Wintrust Financial Frost Bank First Financial Bank NA Pinnacle Financial Corporation U.S. Bank South ServisFirst Bank Union Bank South First Citizens Bank TowneBank BancorpSouth Likelihood to Recommend First Tennessee West BB&T Northeast Hancock Whitney Chase First Citizens Bank FNB Corporation Pinnacle Financial Frost Bank First Tennessee Fulton Bank Renasant Bank Hancock Whitney M&T Bank ServisFirst Bank Pinnacle Financial Midwest South State Bank Renasant Bank Commerce Bank (MO) Synovus Financial ServisFirst Bank South TowneBank South State Bank BB&T United Community Bank Synovus Financial First Citizens Bank West TowneBank First Tennessee Frost Bank United Community Bank Pinnacle Financial U.S. Bank West Renasant Bank BB&T ServisFirst Bank Capital One South State Bank Frost Bank Synovus Financial Zions Bancorporation West City National Bank (CA) Proactively Provides Advice Frost Bank Northeast * Midwest *
Inquiries can be directed to David Rosenthal ([email protected]) at Greenwich Associates — +1 203.625.4315
Note: *Performance evaluations did not yield statistically dierentiated providers. Promoters on the net promoter scale. Comparisons are based on only those banks operating in each region. Based on over 15,000 interviews with businesses with sales of $1–10 million across the country.
The findings reported in this document reflect solely the views reported to us by the research participants and do not represent opinions or endorsements by Greenwich Associates or its sta.
Doc ID 18-4004