2017 Greenwich Excellence Awards for Middle Market Banking Among More Than 600 Banks Evaluated, 43 Have Distinctive Quality
GREENWICH ASSOCIATES Greenwich 2Excellence017
National Winners
Overall Satisfaction Regions Bank Pinnacle Financial Ease of Product Ally Bank SunTrust PNC Bank Implementation Bank of Oklahoma Zions Bancorporation Regions Bank BB&T BB&T Likelihood to Recommend Synovus Financial CoBiz Bank NA Capital One Ally Bank Wintrust Financial First Citizens Bank CoBiz Bank NA CoBiz Bank NA Corporation First Tennessee Comerica Bank Commerce Bank (MO) Zions Bancorporation Frost Bank Commerce Bank (MO) First Citizens Bank Accuracy of Operations Fulton Bank First Tennessee First Tennessee BB&T Hancock Whitney Frost Bank Frost Bank First Tennessee IBERIABANK Hancock Whitney Hancock Whitney Frost Bank Regions Bank IBERIABANK M&T Bank Fulton Bank Synovus Financial MB Financial Bank Pinnacle Financial Hancock Whitney Mobile Banking Functionality Pinnacle Financial PNC Bank Pinnacle Financial Chase PNC Bank Regions Bank Regions Bank Regions Bank Regions Bank Synovus Financial Zions Bancorporation Online Banking Functionality ServisFirst Bank Overall Satisfaction with Customer Service Chase Synovus Financial Relationship Manager BB&T First Tennessee Wintrust Financial CoBiz Bank NA CoBiz Bank NA Frost Bank Corporation Frost Bank First Citizens Bank Hancock Whitney Zions Bancorporation Fulton Bank First Tennessee People's United Bank (CT) Proactively Provides Advice Hancock Whitney Frost Bank Regions Bank Frost Bank IBERIABANK Hancock Whitney Synovus Financial Hancock Whitney Pinnacle Financial Huntington National Bank Zions Bancorporation IBERIABANK Regions Bank IBERIABANK Product Capabilities Regions Bank Synovus Financial Pinnacle Financial BB&T Zions Bancorporation Zions Bancorporation PNC Bank First Tennessee International Capabilities CASH MANAGEMENT Regions Bank Frost Bank Bank of America Overall Satisfaction Synovus Financial Hancock Whitney Merrill Lynch Bank of Oklahoma Zions Bancorporation Pinnacle Financial Chase BB&T Overall Digital Experience PNC Bank Credit Process CoBiz Bank NA BB&T Regions Bank Ally Bank Comerica Bank Frost Bank Zions Bancorporation Industry Expertise Commerce Bank (MO) Hancock Whitney Overall Satisfaction with CoBiz Bank NA First Tennessee IBERIABANK CM Specialist Frost Bank Frost Bank People's United Bank (CT) Frost Bank Fulton Bank Hancock Whitney Pinnacle Financial Regions Bank Hancock Whitney IBERIABANK PNC Bank Zions Bancorporation IBERIABANK MB Financial Bank Synovus Financial Pinnacle Financial People's United Bank (CT) Zions Bancorporation
Inquiries can be directed to David Rosenthal ([email protected]) at Greenwich Associates — +1 203.625.4315
Note: Comparisons are based on all banks covered across the United States. Promoters on the net promoter scale. Based on over 15,000 interviews with businesses with sales of $10–500 million across the country.
The findings reported in this document reflect solely the views reported to us by the research participants and do not represent opinions or endorsements by Greenwich Associates or its sta.
Doc ID 18-4005 2017 Greenwich Excellence Awards for Middle Market Banking Among More Than 600 Banks Evaluated, 43 Have Distinctive Quality
GREENWICH ASSOCIATES Greenwich 2Excellence017
Regional Winners
Overall Satisfaction Proactively Provides Advice West Overall Digital Experience Northeast Northeast Bank of Oklahoma Northeast Ally Bank Eastern Bank City National Bank (CA) Chase Huntington National Bank Fulton Bank CoBiz Bank NA People’s United Bank (CT) NBT Bank Midwest Comerica Bank Midwest Signature Bank (NY) Commerce Bank (MO) Frost Bank Enterprise Bank (MO) Univest Bank Enterprise Bank (MO) South Midwest Wintrust Financial CASH MANAGEMENT IBERIABANK Ally Bank Corporation Overall Satisfaction PNC Bank Bremer Bank South Northeast ServisFirst Bank Capital One IBERIABANK Eastern Bank West Commerce Bank (MO) Regions Bank M&T Bank Frost Bank Enterprise Bank (MO) ServisFirst Bank People’s United Bank (CT) Zions Bancorporation MB Financial Bank West PNC Bank Wintrust Financial CoBiz Bank NA Midwest Corporation Frost Bank Commerce Bank (MO) South Zions Bancorporation Enterprise Bank (MO) BancorpSouth MB Financial Bank Likelihood to Recommend EagleBank Wintrust Financial Hancock Whitney Northeast Corporation Chase IBERIABANK South Pinnacle Financial Eastern Bank EagleBank Regions Bank M&T Bank Hancock Whitney PNC Bank Renasant Bank IBERIABANK ServisFirst Bank Midwest Pinnacle Financial United Community Bank Commerce Bank (MO) Regions Bank West Enterprise Bank (MO) ServisFirst Bank Ally Bank Wintrust Financial West Bank of Oklahoma Corporation Bank of Oklahoma Banner Bank South Banner Bank Citizens Business Bank Hancock Whitney CoBiz Bank NA IBERIABANK CoBiz Bank NA Comerica Bank Pinnacle Financial Comerica Bank Community Bank (CA) Regions Bank Frost Bank East-West Bank ServisFirst Bank PlainsCapital Bank Frost Bank Synovus Financial Zions Bancorporation PlainsCapital Bank United Community Bank Zions Bancorporation
Inquiries can be directed to David Rosenthal ([email protected]) at Greenwich Associates — +1 203.625.4315
Note: Promoters on the net promoter scale. Comparisons are based on only those banks operating in each region. Based on over 15,000 interviews with businesses with sales of $10–500 million across the country.
The findings reported in this document reflect solely the views reported to us by the research participants and do not represent opinions or endorsements by Greenwich Associates or its sta.
Doc ID 18-4005