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Yourtransdev Our mission: to deliver high quality passenger transport services. Your Transdev Way JOURNEYS, NEWS AND STORIES | ISSUE 3 We are pleased to introduce you to the latest biannual edition of Your Transdev Way. Here you will find the latest news and improvements on your bus service. IN THIS ISSUE Focus on community Meet Our Managers At Transdev we are passionate about the community in which we all live and work and aim to shape our communities through supporting a Service range of local events and national campaigns. improvements In November last year, we partnered with the Transport Workers Union (TWU) to support the Beyond the White Ribbon campaign. The aim of this campaign is to challenge people to ‘get on board’ and speak commute out about behaviours and attitudes that put women at risk of violence. Deputy General Manager of Transdev NSW Len Kidd said, “Violence is not acceptable on our buses or in our community. We are It’s easy to plan proud to be helping spread this message”. your trip As part of the White Ribbon campaign, Nova 96.9 Newsreader Matt De Groot launched a fully wrapped bus at our Bankstown Depot. In addition, TWU members and Transdev NSW drivers took a pledge never to commit, excuse or remain silent about violence against women. The bus campaign was sponsored by the TWU and Transdev NSW. Both organisations remain committed to promoting the message to members, staff and customers. 1 Your Transdev Way ISSUE 3 Celebrating NSW Seniors Week NSW Seniors Week in March, was an ideal opportunity for us to thank, celebrate and recognise seniors for the role they play and the contributions they make to the New South Wales community. The theme for 2015 was Be Inspired and it seems you were inspired by our efforts in recognising our local seniors. Here are two of the many customer feedback responses received. Well done to our drivers Howard Dennis and Jitendra Singh on receiving these customer commendations. “Had the pleasure of catching the 575 bus at 4.47pm Pymble to Hornsby. Wanted to provide feedback on the helpful and courteous driver who was especially kind to the elderly passengers. Keep up the great service.” “The bus drivers on my bus route (455) are very nice. I use the bus 4 times a week and I am very pleased with it as I am 83. I don’t know what I do without it.” Did you know? More than half our team come from outside Australia. This is why we remain committed to taking a stand against workplace and public transport racism and are a proud supporter of the Australian Human Rights Commission’s Racism. It Stops With Me campaign. There are many ways that you can take action against racism. Find out more at itstopswithme.humanrights.gov.au 2 Come talk to us at Meet Our Managers Transdev’s Meet our Managers program gives you the chance to meet senior managers who will answer your questions and provide feedback to help improve your bus service. In 2014, over 300 customers participated in the first round of this program. The feedback received raised issues, suggestions and compliments about our employees and services. The next round of Meet Our Managers sessions will be scheduled in the coming weeks at interchange locations in Miranda, Parramatta, Strathfield, Turramurra and Hurstville. If you want to come meet our managers, you can find out more at transdevnsw.com.au Service improvements We’ve been working hard to implement the following extra services to offer you greater frequency and connections. Route 586 Accessible services In January, we implemented timetable adjustments We are committed to providing starting services earlier to ensure better train accessible transport for our connections at Thornleigh station. customers and from 4 May we Route 573 will increase the availability of accessible services on the routes Since March, this route has been running two below. As a result 63% of Transdev additional services, increasing the morning peak services will now be accessible. frequency from Monday to Friday. 452, 453, 455, 901, 902, 902X, 903, 904, 905, 906, 907, M91 908, 909, 911, 922, 923, 924, 925, 926, 961, 962, 967, 968, 969, 970, 971, 972, 973, 974, 975, 976, 977, 978, 987, In April, we added additional services between 988, 992, 993, 996, S1, S4, S5. Blaxcell Street and Granville to increase the morning peak frequency. To view and download the new service timetables visit transdevnsw.com.au 3 Our mission: to deliver high quality passenger transport services. Service praise Protect your balance register your Opal Customer service is really important to us at Transdev, and we pride ourselves on how our people deliver this every day. If you have received excellent service please take the time to recognise our people at transdevnsw.com.au or call 131500 or Register your Opal card today at opal.com.au TTY 1800 635 500. Tap into OP265_5C A2 0115 Beyond the commuteOP265_5C_Auto_TopUp_A2.indd 1 12/01/2015 9:59 am Harbour City Ferries Looking for things to beyondthewharf.com.au. This site features itineraries, see and do next Family family fun and great locations for eating and days out Funday Sunday or how to around the Harbour. enjoy your Opal weekend travel reward? Why not Event travel rediscover an old Sydney Sydney hosts a busy calendar of sporting events, favourite with Harbour concerts and family events at its stadiums, racecourse City Ferries, operator and big venues. of Sydney Ferries. Plan your trip for major events and check to see if your Get the most out of your next ferry journey and unlock travel is included at transportnsw.info some of the best kept secrets of Sydney harbour at Transdev NSW operates Lost property: 02 8700 0555 over 400 services in (Monday to Friday 8:00-17:00, excl public holidays) Sydney’s northern, western Book a bus or coach: 02 8734 3060 and south western suburbs on transdevnsw.com.au behalf of the NSW Government. 4.
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