Subject: Performance of Domestic Airlines for the Year 2015. Traffic
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Subject: Performance of domestic airlines for the year 2015. Traffic data submitted by various domestic airlines has been analysed for the month of May 2015. Following are the salient features: Passenger Growth Passengers carried by domestic airlines during Jan-May 2015 were 322.32 lakhs as against 267.22 lakhs during the corresponding period of previous year thereby registering a growth of 20.62 % (Ref Table 1). 350.00 322.32 Growth: YoY = + 20.62 % MoM = + 18.35 % 300.00 ) 267.22 s h k 250.00 a L n i 200.00 ( d 2014 e i r 150.00 r 2015 a C 100.00 x 71.27 a 60.22 P 50.00 0.00 YoY MoM Passenger Load Factor The passenger load factors of various scheduled domestic airlines in May 2015 are as follows (Ref Table 2): Apr-15 May-15 110.0 1 9 . 4 7 3 . 1 7 5 9 9 . 8 9 0 9 4 2 1 8 5 5 4 . 8 . 4 . 5 0 . 8 8 2 1 9 . 1 . 1 1 0 . 4 9 8 8 90.0 8 8 8 8 . 8 8 6 1 7 7 7 4 . 7 ) 3 7 1 . 7 7 % ( 6 r 70.0 o t c a F 50.0 d a o L 30.0 x a P 10.0 -10.0 Air India Jet JetLite Spicejet Go Air IndiGo Air Costa Air Asia Vistara Air Airways Pegasus 1 The passenger load factor in the month of May 2015 has shown increasing trend compared to previous month primarily due to the onset of tourist season. Cancellations The overall cancellation rate of scheduled domestic airlines for the month of May 2015 has been 0.48%.The overall cancelation rate is low due to relatively clear weather and favorable flight conditions. Airline-wise details of cancellations are as follows: Air Costa 12.36 JetLite 0.69 Spicejet 0.58 Air India (Dom) 0.47 Jet Airways 0.42 Go Air 0.13 IndiGo 0.01 Air Pegasus 0.00 Air Asia 0.00 Vistara 0.00 0.00 2.00 4.00 6.00 8.00 10.00 12.00 14.00 Cancellation Rate (%) Various reasons of cancellations are indicated below: Conse/Misc 6.4% Commercial 0.0% Weather 10.6% Operational 7.9% Technical 75.1% 2 Passenger Complaints during the month During May 2015, a total of 858 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of May 2015 has been 1.2. The airline-wise details are as follows: Spicejet 2.2 Air India (Dom) 1.5 Air Asia 1.4 Jet Airways+JetLite 1.4 Go Air 1.1 Air Costa 0.7 IndiGo 0.7 Vistara 0.2 0.0 0.5 1.0 1.5 2.0 2.5 No. of Complaints/10,000 Pax Various reasons of passenger complaints are indicated below: Staff Behaviour Catering Others Fare 9.4% 0.2% 2.7% 5.6% Refund 7.3% Disability 0.1% Customer Service Flight Problem 25.4% 23.8% Baggage 25.4% 3 The reason for complaint as percentage compared to the previous month is as follows: % 5 35.0% % . 6 0 . 3 9 2 % % % 9 . 30.0% 4 4 % . % 5 3 5 5 . 8 2 . 2 2 4 3 2 25.0% 2 % 4 . 9 1 % 0 20.0% . 6 1 % 6 % . 15.0% 5 1 . % May-15 1 0 7 4% . 1 . % 9 % % 9 7 4 3 . % Apr-15 10.0% 7 7 % 7 6 1 . 5 5 % 7 Mar-15 . % % 2 5.0% % % % % % % 9 7 . 4 . 2 2 1 1 1 . 0 0 0 0 0 0 0 0 0.0% Airline-wise status of redressal of complaints is given at Table – 4. Compliance of Route Dispersal Guidelines During the month of May 2015, all the scheduled domestic airlines complied with the mandatory capacity deployment requirements contained in the Route Dispersal Guidelines. Airline-wise details are given in the following Table: ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + Alliance Air 93.6 1.70 20.4 Jet Airways + JetLite 71.6 1.07 13.7 Spicejet 97.3 1.50 33.5 Go Air 147.4 1.33 71.4 IndiGo 123.4 1.51 25.5 Vistara 61.4 2.02 17.7 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I) Category II - 10% Category IIA - 1% Category III - 50% 4 On-Time Performance (Scheduled Domestic Airlines) On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of May 2015 is as follows: OTP at Four Metro Airports Vistara* 98.5 Air Pegasus* 93.5 Air Asia* 86.7 Jet … 83.6 IndiGo 80.2 Air Costa* 79.9 Go Air* 77.9 Air India (Dom) 77.7 Spicejet 72.1 0.0 20.0 40.0 60.0 80.0 100.0 120.0 OTP (%) *Note - Operations of Go Air only at BOM, BLR, DEL; Operations of Vistara only at BOM, HYD, DEL; Operations of Air Costa only at HYD, BLR; Operations of Air Asia only at BLR; Operations of Air Pegasus only at BLR. Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows: Air India (Domestic) BLR 84.8 DEL 82.2 HYD 78.6 BOM 67.7 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 5 Jet Airways + JetLite BLR 90.6 HYD 85.0 DEL 82.7 BOM 80.7 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Spicejet BLR 78.7 HYD 77.6 BOM 68.5 DEL 66.9 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 6 Go Air HYD DEL 84.4 BLR 76.8 BOM 71.9 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) IndiGo DEL 86.1 BLR 83.9 HYD 77.6 BOM 72.1 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 7 Vistara DEL 99.2 HYD 98.4 BOM 97.2 BLR 0.0 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’. Airport 5% Wx 1% ATC 7% Misc 1% Pax 4% Ramp 3% Tech 6% Reactionary 65% Ops 8% 8 On-Time Performance (Foreign Airlines) There are more than 70 foreign carriers operating to/from India. At the time of compilation of this report, OTP data of 39 carriers was received. The overall On-Time Performance (OTP) of these 39 carriers for the month of May 2015 has been 82.3% in departures and 79.6% in arrivals. Departure Late 9.1% On Time 82.3% Very Late 4.1% Excessive 4.5% Arrival Late 10.9% On Time 79.6% Very Late 4.6% Excessive 4.9% 9 Compliance of CAR Section 3, Series M, Part IV In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis. Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. Status of No. Status of No. Status of ofPax Facilities & ofPax Facilities & ofPax Facilities Affected Compensation Affected Compensation Affected Refund Refunds Refreshments Rebooked on Rescheduling Refunds other flights Hotel where pax Hotel accommoda- desired Air India 349 accommoda- 1671 20826 tion Rescheduling tion Compensation Compensation Compensation of Rs. 9.44 of Rs. 30.63 of Rs. 9.99 lakhs lakhs lakhs Refund Refunds Rebooked on Rescheduling other flights Refreshments Jet Hotel Hotel Refunds Airways accommoda- 502 accommoda- 1731 2156 where pax and tion tion desired JetLite Compensation Compensation Rescheduling of Rs. 9.94 of Rs. 17.19 lakhs lakhs Refreshments Refreshments Transfer to Rescheduling other airlines Spicejet Nil Nil 1540 Compensation 2550 Compensation of Rs. 1.63 of Rs. 3.10 lakhs lakhs All pax given refreshments Refreshments Refunds Go Air Nil Nil 136 1780 Rescheduling where pax desired Rescheduling IndiGo Nil Nil Nil Nil 6307 Refreshments Refreshments Refreshments Rescheduling Rescheduling Air Costa Nil Nil 990 Compensation 774 Compensation of Rs. 7.35 of Rs. 1.01 lakhs lakhs Compensation Air Asia Nil Nil Nil Nil 578 of Rs. 0.72 lakhs Refund Rebooked on other flights Vistara 11 Nil Nil Nil Nil Compensation of Rs. 0.92 lakhs Air Nil Nil Nil Nil 63 Refreshments Pegasus 10 SUMMARY Denied Boarding Cancellations Delays No. of Pax Facilities & No. of Pax Facilities & No. of Pax Facilities Affected Compensation Affected Compensation Affected Rs. 35.46 Rs. 28.36 lakhs Rs. 28.70 lakhs lakhs towards 862 6068 compensation 35034 compensation compensation and facilities and facilities 11 Table 1 TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (YEAR 2015) Percentage Share Air India Private Total Month & Year Private (Domestic) Carriers Domestic Air India Carriers Jan 11.65 50.80 62.45 81.3 18.7 Feb 10.68 49.48 60.16 82.2 17.8 Mar 10.60 52.25 62.85 83.1 16.9 Ist Quarter 32.93 152.53 185.46 82.2 17.8 Apr 10.65 54.94 65.59 83.8 16.2 May 11.28 59.99 71.27 84.2 15.8 Jun IInd Quarter 21.93 114.93 136.86 84.0 16.0 Jul Aug Sep IIIrd Quarter Oct Nov Dec IVth Quarter Total 54.86 267.46 322.32 83.0 17.0 Percentage Share Air India Private Total Data of 2014 Private (Domestic) Carriers Domestic Air India Carriers Ist Qtr 30.62 123.19 153.81 80.1 19.9 IIndQtr 20.96 92.45 113.41 81.5 18.5 IIIrdQtr IVthQtr Total 51.58 215.64 267.22 80.7 19.3 Growth (%) = +6.36 +24.03 +20.62 Table 2 MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2015 (PASSENGER LOAD FACTOR IN PERCENTAGE) Month Air India Jet JetLite Spice Jet Go Air IndiGo Air Costa Air Asia Vistara Air (Dom) Airways Pegasus Jan 82.4 87.0 87.4 80.0 79.2 85.2 76.5 76.3 45.4 -- Feb 83.3 89.5 89.7 85.6 85.9 88.0 77.9 77.9 58.6 -- Mar 73.9 86.6 87.8 83.4 80.0 77.0 69.2 71.7 53.6 -- Apr 78.5 82.0 81.9 88.7 85.5 85.7 76.9 74.4 67.3 -- May 80.4 81.1 79.4 93.1 89.4 91.9 81.2 81.4 71.1 78.0 Jun Jul Aug Sep Oct Nov Dec 13 Table 3 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2015) Passengers Carried (in Lakhs) Market Share (%) Month Private Air Carriers Air & Year Jet Jet Spice Go Air Air Air Total Air Jet Jet Spice Go Air Air Air India IndiGo Vistara IndiGo Vistara Airways Lite Jet Air Costa Asia Pegasus India Airways Lite Jet Air Costa Asia Pegasus Jan 11.65 12.25 2.78 5.87 5.53 22.76 0.65 0.81 0.15 - 62.45 18.7 19.6 4.5 9.4 8.9 36.4 1.0 1.3 0.2 - Feb 10.68 11.89 2.73 5.53 5.35 22.31 0.62 0.72 0.33 - 60.16 17.8 19.8 4.5 9.2 8.9 37.1 1.0 1.2 0.5 - Mar 10.60 13.00 2.95 6.09 5.51 22.86 0.62 0.69 0.53 - 62.85 16.9 20.7 4.7 9.7 8.8 36.4 1.0 1.1 0.8 - IstQtr 32.93 37.14 8.46 17.49 16.39 67.93 1.89 2.22 1.01 - 185.46 17.8