Area 2 Watchman Report - September 2014 to December 2014

M4 Junction 17 – Queuing at Exit Slips

Aim

To review and understand the magnitude of a reported issue of queuing on the exit slip roads and back on to the mainline at M4 junction 17. This issue is occuring in both directions, with the eastbound exit slip being impacted during the weekday (Monday to Friday) morning peak and the westbound exit slip during the weekday evening peak.

This issue has been reported to Skanska both by the general public (through HAIL) and by service provider staff and raised as a safety concern due to the impact on mainline traffic, where swerving to avoid the back of the queue has been observed.

It has been suggested that the queuing may have been exacerbated by the expansion of Dyson at Malmesbury.

Approach

Historic Highways Agency MIDAS speed data has been analysed at both the slip itself and in lane 1 of the mainline carriageway on the approach to the slips. The period November 2013 to February 2014 has been reviewed.

Results

A large amount of data has been analysed and it is apparent that slow speeds occur on the slip roads at the times reported. Slow speeds have occurred on the exit slip roads throughout the review period (November 2013 to February 2014). A distinct impact on the mainline during the peak hours is occurring more frequently in January and February 2014 than it was in November and December 2013, there were some slow speeds observed westbound in November, but these were largely outside peak times, so are likely to be incident related.

Weekday average speeds on both exit slip roads regularly drop below 30 mph and on certain days drop below 10 mph, for comparison average speeds on these slips are typically around 50 to 60 mph.

The impact on the mainline is much more sporadic, and only occurs on occasional days each month. It is worthy of note that the mainline data sites are around 500 metres from the exit slips which means it is quite possible there is mainline queuing on other days, but not necessarily going back as far as 500 metres. Speeds on the mainline during these days are notably slower than the norm and speeds on occasion drop as low as 10mph. These very slow speeds have only started to occur since January 2014.

Figures 1 to 4 below highlight the slow speeds on the exit slip and mainline in each direction in January 2014. The x axis shows the hour of the day (by 15 minute time interval) and the y axis shows the average sped during that period.These graphs clearly highlight the phenomena observed. Further graphs for additional months are included in Appendix 1.

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Figure 1: M4 J17 Westbound Exit Slip – Average Speeds – January 2014

Figure 2: M4 J17 Westbound Approach Lane 1 – Average Speeds – January 2014

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Figure 3: M4 J17 Eastbound Exit Slip – Average Speeds – January 2014

Figure 4: M4 J17 Eastbound Approach Lane 1 – Average Speeds – January 2014

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Conclusions

It is very evident from the data that speeds on the exit slips are very slow during the peak hours when compared with normal conditions. The data suggests that the situation is definitely not improving when considering the 4-month period reviewed.

Press reports in January 2014 suggested that Dyson could double the size of their base and triple their workforce in coming years, potentially as soon as 2015, which could result in up to 3,000 new jobs.

These initial findings suggest that a study at this location would be beneficial in order to fully understand the extent of the issue and also consider plans to accommodate future growth.

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Apppendix 1

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Area 2 Watchman Report September 2014 to December 2014

Version 2.6 February 2015

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Document history

Document ref: Watchman R0084 Version Purpose description Originated Checked Reviewed Authorised Date 1.0 Draft M Anning - - - 23-05-13 2.0 Issue M Anning S Wright G Masters D Gordon 21-06-13 2.1 Issue D Sharp S Wright M Anning D Gordon 31-10-13 2.2 Issue D Sharp S Wright M Anning D Gordon 29-01-14 2.3 Issue D Sharp S Wright M Anning D Gordon 29-04-14 2.4 Issue D Sharp S Wright M Anning N Tomlinson 29-07-14 2.5 Issue D Sharp S Wright M Anning N Tomlinson 28-10-14 2.6 Issue D Sharp G Masters M Anning N Tomlinson 27-02-15

Sign-off

Client/Staff Highways Agency Member Project Area 2 Asset Support Contract

Notice This report was produced by Skanska Area 2 team for the Highways Agency and fulfils the specific purpose of producing the quarterly Watchman Report.

This report may not be used by any person other than the Highways Agency without express permission. In any event, Skanska accepts no liability for any costs, liabilities or losses arising as a result of the use of or reliance upon the contents of this report by any person other than the Highways Agency.

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Table of Contents Section Page 1.0 Introduction 4 2.0 Network Safety 5 - 7 3.0 Network Availability 8 - 15 4.0 Asset and Network Need 15 - 18 5.0 Customer Satisfaction 18 - 21 6.0 Maintenance Requirements 22 7.0 Schemes 22 – 23 8.0 Audit Performance 23

Appendix 1 24 - 28

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1.0 Introduction

This Watchman report covers the period from 1st September 2014 to 31st December 2014.

Our primary focus remains on the management of the two fundamental risks identified in the Contract, Network Safety and Network Availability. However, to align with the Highways Agency’s changing priorities, we have also identified other areas of opportunity, particularly for improved customer satisfaction.

Operational outputs and network intelligence have been used to inform Network needs and consequently, maintenance requirements and scheme identification.

The report summarises Skanska’s analysis of available data and other information relating to the Area 2 Network over the period. It also identifies how we have used this intelligence to assess performance and make decisions regarding Maintenance and Operational Requirements and the identification of schemes.

Sources of data, information and other intelligence include:

• Accident investigations and data analysis • Incident management data • Traffic data • Defect intervention data • Asset condition data (from HA and Skanska systems) • Customer enquiries • Watchman observation forms • The JOM • The Highways Agency (ADT, SDT, Communications Team, RIU, etc) • Local Authorities • Other stakeholders (Parish Councils, developers, statutory undertakers, event organisers, etc)

In accordance with AMOR Part 1, we have made recommendations where appropriate.

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2.0 Network Safety

2.1 Fatal Crashes

There has been 5 fatalities resulting from 4 incidents on the Area 2 Network between 1st September 2014 and 31st December 2014. This is summarised in the Table 1 below.

No. of Closure Date Time Route Location Details of Fatal accidents Fatalities Duration

07/09/2014 13:22 A36 Between Wilton 2 Car and motorcycle. Motorcyclist 6.5 and Deptford died at scene and car driver died on 08/10/2014. 18/10/2014 03:01 M5 J28-J27 1 Fall/jump from bridge and hit by 8.5 traffic.

22/10/2014 19:18 A36 Wilton Road 1 Pedestrian was struck by V1. 3 Salisbury near Pedestrian died on 13/11/2014. Quaker meeting rooms 05/11/2014 02:27 M5 J26-J25 1 HGV lost control and left 6.5 MP213/4B carriageway, driver got out and was struck by another HGV.

Table 1: Fatal Incident Details – September 2014 to December 2014 – Area 2

All fatal crashes have been investigated by Skanska, but no new cluster sites, trends or areas of continuous improvement have been identified following fatal collisions.

There were 2 fatalities in September, 2 in October, 1 in November and 0 in December. There were 12 in the same period in 2013.

Figure 1: Number of Fatalities by Month – September 2013 to December 2014 – Area 2

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2.2 Serious Injuries

Serious Casualties are not reported immediately after occurring, but are monitored within the Area 2 Annual Safety Statement, using accident details as recorded in STATS19. Because this dataset is received from other recording authorities (police and local authorities) and needs approval from DfT, this dataset is usually considerably out of date. Given that the Police now investigate all contributory factors, we are also finding it increasingly difficult to obtain details prior to publication of the statistics. These issues currently prevent closer alignment with real- time analysis.

As illustrated in Tables 2.1 and Table 2.2, the total number of accidents shows an annual reduction. The number of fatal has increased slightly in 2012/13 in comparison to 2011. The number of serious has remained similar and the number of slight has decreased since 2011.

Table2:1 Collisions by Year and Severity; Area 2 Entire Network.

Year Fatal Serious Slight Total PIC Severity Ratio PIC Rate Baseline (05-09) 27 103 649 779 0.17 16.76 1999 34 75 636 745 0.15 9.69 2000 30 119 748 897 0.17 9.45 2001 32 105 750 887 0.15 9.67 2002 25 100 738 863 0.14 9.85 2003 29 110 762 901 0.15 9.52 2004 37 92 815 944 0.14 9.53 2005 22 83 789 894 0.12 9.47 2006 24 81 698 803 0.13 9.06 2007 34 84 725 843 0.14 8.70 2008 15 83 579 677 0.14 7.80 2009 17 66 580 663 0.13 7.46 2010 22 84 495 601 0.18 6.64 2011 13 69 492 574 0.14 10.29 2012 17 64 401 482 0.17 9.27 2013 19 69 406 494 0.18 8.95

Table 2.2: Casualties by Year and Severity; Area 2 Entire Network.

Fatal Serious Slight Total Casualties Total KSI Slight Casualty Rate Baseline (05-09) 33 149 1091 1273 182 23.47 1999 39 118 1059 1216 157 13.59 2000 34 150 1280 1464 184 13.33 2001 37 161 1295 1493 198 13.90 2002 28 133 1206 1367 161 14.08 2003 33 150 1277 1460 183 13.56 2004 41 122 1295 1458 163 13.30 2005 28 113 1255 1396 141 13.24 2006 24 111 1165 1300 135 12.75 2007 37 113 1155 1305 150 12.24 2008 16 103 965 1084 119 11.03 2009 17 99 967 1083 116 10.56 2010 23 98 776 897 121 9.27 2011 20 90 895 1005 110 14.80 2012 19 85 690 794 104 13.23 2013 19 80 720 819 99 13.31

Source: Highways Agency - Area 2 Live Accident Database

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Appendix 1 (at the rear of this document) includes details of each accident site, and details whether the site should be monitored or considered for study and the study sites prioritised low, medium or high.

2.3 Safety Studies

Analysis of accident data and other network intelligence has identified the following new safety studies:

• M5 Naish Hill southbound at top of climbing lane (where 4 lanes merge back into 3). • Single carriageway laybys - U-turn collisions.

The following ongoing safety studies are due to be presented to VM this year:

• A36 Southampton Road - Cycle improvement study. • M4 J19 westbound exit slip (just before roundabout) - Large number of shunt collisions. • A30 Honiton to Monkton (MP 246/3), U-turn, right turn and shunt collisions (involving right turners) at Little Chef car park.

The following completed studies have been successfully VM’ed and are programmed for design in 2015/16 and construction in 2016/17

• A303 Southfields - developing cluster site (various accidents). This has been to VM and is programmed for design. • A36 St Pauls and Circuit - not a cluster site, but high accident rate. • A303 South Petherton roundabout • M5 J16 - Cycle improvement study

2.4 Workforce Safety

In the 12 month period to the end of December 2014, almost 1 million hours had been worked with no RIDDOR incidents, resulting in an accident frequency rate of 0 (per 100,000 hours worked). This significant milestone demonstrates Skanska commitment to Health and Safety and an Injury Free Environment.

Skanska is actively involved in the RoWSaF and is committed to ensuring the safety of our own staff and operatives - and those of our subcontractors. We therefore welcome and support the Agency’s drive for aiming for zero and zero carriageway crossings.

2.5 Further Safety Observations

Skanska has observed the following:

• There have been a number of fatal accidents involving vehicle occupants that have stayed in there vehicle, rather than move to a place of safety. • There is still a high level of unauthorised hardshoulder use within the SMART Motorways. • Near misses have been experienced whilst undertaking inspections required as part of scheme identification justification. Given the amount of other condition data that can be obtained safely, it is questionable whether the value of this data is greater than the risk to staff and operatives

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3.0 Network Availability

3.1 Traffic Growth

Traffic data for the Area 2 Network is obtained from and is available in HATRIS. TRADS is also used where greater granularity is required on the trunk roads, motorway slips and at other junction locations.

Generally, traffic growth remains fairly static, but given the current economic climate and the potential for fiscal stimulus, particularly nearer to a general election, it is anticipated that further traffic growth can be expected over the coming two to five years. Government initiatives and funding, including the promotion of further Pinch Point Schemes will reduce congestion in the short-term, but by their nature will also stimulate further traffic growth.

It is also suggested that any future Pinch Point schemes that alleviate congestion on the Motorway and Trunk Road Network through improved exit capacity, it should also be considered how this traffic will rejoin the network, i.e. does the entry capacity also need to be increased?

3.2 Network Congestion

The On Time Reliability Measure monitors the reliability of journeys made on Highways Agency’s motorway and ‘A’ road network. This is measured by the percentage of ‘journeys’ on the network that are ‘on time’. For this measure:

• A ‘journey’ represents travel between adjacent junctions on the network. • An ‘on time journey’ is defined as one which is completed within a set reference time, based on historic data on that particular section of road. • Reference times are adjusted to take into account the expected impact of planned roadworks. • Reliability performance is monitored for the whole of the strategic road network, 24 hours a day, 365 days a year.

Figure 4 below shows the Area 2 On Time Reliability performance for the 30-month period from June 2012. Performance has been generally consistent across the period between 77% and 88% of journeys on time. September, October, November and December were all above the rolling average.

Figure 2: Area 2 On Time Reliability Performance – June 2012 to December 2014

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Current areas of significant congestion include:

• M4 J17 WB Off Exit – peak-time queuing back onto the mainline • M4 W/B J19 Exit – peak-time queuing back onto the mainline • M4/M5 Managed Motorways – scheme complete January 2014, but significant congestion still evident at peak times and during summer holiday period • M5 J11a - 12 SB Infill – pinch point (Technology) scheme to provide MIDAS and variable message signs between junction 11a and 12. This scheme will infill existing sections of managed motorway at adjacent junctions. Works for this Pinch Point scheme started in October 2014 and are programmed complete in March 2015. • M5 J16 – although two pinch point schemes (HA NB Exit Flare and SGC A38 inbound approach) in progress and a study has been commissioned to optimise the signals, it is unlikely that significant improvement will be achieved due to the physical capacity of the junction gyratory • M5 J17 SB Exit – pinch point scheme to increase capacity of junction into Cribbs Causeway was completed in November 2014. However, it is understood that there are plans to significantly increase the size of the Mall at Cribbs Causeway in the near future, which could create further congestion issues at J17 • M5 J19 SB Off Slip – scheme identified and in design to mitigate seasonal variation to congestion which results traffic being trapped within Gordano Services during the summer and traffic to build up at the junction and back up over Avonmouth Bridge at other times (a contributory factor to a number of rear end shunt RTCs). Further investigation into the affect the Portishead development is required to ensure that the full benefits of the scheme can be realised (currently with HA) • M5 J20 – J21 SB – peak-time and summer congestion at top of Naish Hill (to be considered as part of safety scheme) • M5 J25 SB Exit – peak-time queuing on hardshoulder observed • M5 J27 SB Exit – peak-time queuing onto mainline. Pinch point scheme in progress to increase capacity at the junction, through widening and part-time signals. • M5 J30 SB Widening and MOVA – pinch point scheme to increase junction capacity in progress • A46 Cold Ashton Roundabout – significant congestion, particularly at peak-times. A pinch point scheme is being redeveloped, but it is recommended that improvement of the entire A46 route is considered, including its link to the A36 • A303 Countess Roundabout – peak-time congestion preventing local traffic joining/crossing the A303. Currently considering installation of “Keep Clear” road markings • A303 Cartgate RAB left turn – insufficient junction capacity. The pinch point scheme to increase junction capacity has been cancelled by the HA following announcements made in the 2014 Autumn Statement (for larger scale improvements on the A303). • A40 Longford Roundabout, Gloucester – insufficient junction capacity. Pinch point scheme to provide congestion relief on the roundabout in progress at the time of this report. Programmed to complete in January 2015. • A40 Over Roundabout, Gloucester – pinch point scheme to segregate traffic by movement on the westbound approach and reduce overall queue lengths at the roundabout. Works for this Pinch Point scheme are in progress. The Highways Agency gave Skanska a high level overview of the Route Based Strategies at a meeting in December 2014, which was extremely useful. Skanska await an update on any further action to be taken under the ASC.

HA guidance on how further economy schemes should be progressed under the ASC has been requested. Discussions are ongoing regarding the level of funding that will be available for LNMS schemes going forward (the current 15/16 forward programme forecast is £1m approx. excluding Technology Improvements.).

Statement of Funds Available (SoFA) Action outstanding from previous meeting - HA to confirm level of funding for LNMS schemes (currently zero funding shown in SoFA for future years). Skanska currently has resources working on safety LNMS schemes to a value of £1m

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(excluding Technology), as per ASC requirements. However, there is significant opportunity for improvement schemes, particularly those that support economic growth and customer satisfaction. It is therefore recommended that the Agency provide Skanska with a framework to enable growth of Skanska’s LNMNs team to enable realisation of these opportunities.

3.3 Road Space Occupancy

Although network occupancies and activities have been minimised by the sharing of road space where possible, the increased capital spend is already impacting on the number of occupancies.

Between1st July 2012 and 31st March 2013 Skanska scored Green under the PMF. A no score result (not White) has been recorded through the period December 2013 to February 2014.

Aspects 1.3A and 1.3B have been removed from PMF (as of March 2014) until a method of scoring is devised by Netserv.

Aspect 1.2a ‘operate SRW System’ scored Amber in September, October, November and December. This was due to the change of interpretation by the Highways Agency and the reflection of differences between the MAC and ASC contracts. Measure within PMF for the ASC contract states to achieve a Green status we must hit 100% in KPI 1, KPI 2 and KPI3a. The results in the period for each KPI was as follows:

KPI1 – 100% in September 2014, 99% in October 2014 100% in November 2014 and 100% December 2014

KPI2 – 100% in September 2014, 99% in October 2014 100% in November 2014 and 100% December 2014

KP3A – 98% in September 2014, 99% in October 2014 99% in November 2014 and 98% December 2014

Skanska are continuing to use Working Windows to determine the timings of road-works in order to optimise the interventions without causing unacceptable delay.

3.4 Scheme Occupancy Performance

There were no major schemes operating on the network during the period with traffic management which was envisaged to have a significant impact on congestion.

The Gloucester Painswick scheme completed in December, the scheme was viewed as a success with all of the traffic management phases working well and delays being in line with the modelling.

Unacceptable delay, (e.g. greater than 15 minutes), occurred only once during the entire period from January to December 2014.

This was as a result of a lengthy road traffic incident which occurred on 28th October 2014 on the northbound carriageway on the next link upstream (e.g. M5 J11A to J11 NB) where a lorry mounted the central reservation.

On all other days during the year unacceptable delay did not occur.

Figure 3 below highlights the highest delay that occurred on any day in each hour in each of the 12 months of the scheme on the northbound carriageway. This peaked at 22 minutes at around 16:00 in October (as a result of the afore mentioned incident).

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Figure 3: M5 J12 to J11A Northbound – Maximum Delays by Hour and Month – January to December 2014

Figure 4 below highlights the highest delay that occurred on any day in each hour in each of the 12 months of the scheme on the northbound carriageway. This peaked at 11 minutes at around 12:00 in May (this was a result of an RTC where 2 lanes were closed).

Figure 4: M5 J11A to J12 Southbound – Maximum Delays by Hour and Month – January to December 2014

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Planning has been taking place on a number of schemes during the review period, one of which, namely the A303 Solstice Park to Countess Roundabout scheme will be reviewed, in terms of it’s impact, in the next Watchman report.

This scheme involves a full closure of the A303 for 4 weekends in February and March. This has required significant planning involving extensive communications and signing strategies and considerable work modelling the likely delay impacts to the travelling public.

3.5 Events

Recent Events • NATO Summit – 4th and 5th September • Military Tattoo – 6th September • Chard Water Slide – 7th September • Tour of Britain (Bristol) – 10th September • Tour of Britain (Bath) – 12th September • Bristol half marathon – 21st September • Frome Carnival – 20th September • Wellington Carnival – 29th September • Ilminster Carnival – 4th October • WSM Beach races – 17th October • Chard Carnival – 11th October • Cheltenham Race meet – 17th October • Taunton Carnival – 18th October • Hogging the Bridge – 19th October • Warminster Carnival – 25th October • Bridgwater Carnival – 1st November • Highbridge and Burnham on Sea – 3rd November • Cardiff Rugby - Wales v Australia – 8th November • Weston super Mare Carnival – 7th November • North Petherton Carnival – 8th November • Cheltenham Race meet (The Open) – 14th – 16th November • Cardiff Rugby - Wales v Fiji – 15th November • Cardiff Rugby - Wales v New Zealand – 22nd November • Cardiff Rugby - Wales v South Africa – 29th November • Winter Solstice – 20th December • Cheltenham Race meet – 12th December

NATO Summit

The NATO summit took place on the 4th and 5th September 2014. It required significant input and resources to be provided by Skanska.

The summit and operations around it were considered to have gone very well and Skanska received positive feedback from the Highways Agency regarding involvement both at strategic and on-road level.

Furthermore, the Skanska on-road operatives were recognised (detailed as an example of good practice) in the Highways Agency Debrief Summary of the event.

Somerset carnivals caused no issues on the network.

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Future Events (at the time of this report)

• Bath half marathon – 1 March • Cheltenham Festival – 10th – 13th March • Rugby six nations Wales V Ireland – 14th March • Cheltenham Race meet – 15th – 16th April • Cheltenham Race meet – 29th April • Sunrise Festival – 21st – 24th May • Badminton Horse Trials – 6th – 10th May • Japfest 16th May • Bristol 10K – 21st May • Devon County Show – 21st – 23rd May • Cheese Roller Event – 25th May • Ride of Respect - 15th – 17th May

3.6 Managed Motorways

Agreement of the CE is expected shortly. In the meantime, we are continuing to employ additional resource to operate the Permit to Access (P2A) process. A number of observations regarding the project have also been escalated to the Agency. The following remain outstanding:

• Vegetation from outside the motorway boundary is rapidly obscuring the view of at least one of the hardshoulder monitoring cameras, resulting in a ‘near miss’ whereby a broken down vehicle was not noticed by the TOS operator and LBS1 remained open. It is recommended that consideration is given to supplementary cameras in locations where vegetation cannot be completely removed • Power isolation to the gantries does not appear to meet current design standards • There are numerous apparently redundant surface mounted cables and ducts left in- situ, including a temporary NERTs data cable on a public local authority public footway (Skanska have issued a safety alert regarding working in the vicinity of unidentified cables) • Lighting is powered by technology feeder pillars, Skanska therefore cannot access these feeder pillars to isolate the power and therefore cannot undertake maintenance. The lighting is also burning 24/7 • It appears that both gantry and lighting power use the same junction box, with a significant risk of electrocution • Access paths are already failing • Existing access paths to NTIS equipment appears to have been removed by MM activities • The RSA 3 Designer responses still have not been closed out

With regard to the lighting scheme that was undertaken as part of the MM project, Skanska have also observed the following:

• A technology feeder pillar is currently being used to power street lighting. It is possible that a street lighting failure could cause the MM technology to fail. Skanska currently progressing provision alternative supply • The apparent re-use of old lighting columns does not meet current design standards • There has already been one failure of a new lantern • The extended arm columns do not appear to be lighting the correct area

3.7 Winter Planning

The 2014 / 15 Severe Weather Plan has been accepted by the Highways Agency and implemented by Skanska.

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3.8 Severe Weather

No significant or severe weather events occurred during the period.

3.9 Incidents

Skanska has responded to 388 incidents between September and December 2014.

Figure 5 below highlights the number of incidents in each month by road.

Incidents were distributed typically with the routes with the highest traffic volumes also having the highest number of incidents. On each route there were no discernible locations/links with a significantly high number of incidents to require additional investigation.

Four incidents were fatal RTCs resulting in carriageway closures. These fatal incidents are summarised in section 2.1 of this report.

Figure 5: Incidents by Road September to December 2014

3.10 Risks to Network Availability

3.10.1 Asset condition

Although the Agency’s Gearing up for Growth investment plan is in progress, the current levels of funding are not sufficient to achieve steady state. Significant further funding will be required to reduce the existing pavement condition deficit within the plan duration (e.g. 72% of existing surface course is life expired).

For specific risks associated with structures, please refer 2.4.3

3.10.2 Gearing up for Growth

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Although there is now doubt that the aspirations for gearing up for growth will mitigate the pavement condition risk, the number of schemes required to deliver it will put significant pressure on roadspace availability and may result in a short term increase in congestion. Requests for relaxations and departures for extents of traffic management and the distance between them will also have to be balanced with the need to improve customer satisfaction.

3.10.3 Developing Issues

Suicides – nationally, there has been an increase in suicides involving the SRN. As these have the potential to cause significant congestion and delay, Skanska are currently reviewing whether “Samaritans” signs should be installed on structures with a suicide or attempted suicide history (e.g. Avonmouth Bridge).

4.0 Asset and Network Need

All asset data and other intelligence is captured and continually assessed to identify and prioritise need in accordance with ASC SI Annex 20.

The Highways Agency has agreed to fund additional surveys and studies until November 2014 and in lieu of a decision over cost responsibility. The assessment of need has been undertaken using all available intelligence, including:

4.1 Asset Data

Asset data is captured through a range of activities, including:

• Safety Patrols • Safety Inspections • Detailed Inspections • Video surveys • Machine surveys (e.g. SCRIM) • Studies • Additional Surveys and Studies • Monitoring • Defect interventions • Incident Response

4.2 Network Knowledge

Local knowledge and network reviews are used to support asset data and to identify changes and trends in asset condition, network safety and network availability such that interventions can be proactively planned.

4.3 Pavements

Figure 6 below shows the number of pavement defects undertaken by Skanska since the start of the Area 2 ASC. In total 4,101 pavement safety defects have been made safe during the period 1st July 2012 and 31st December 2014. Figure 2 highlights the general trend using a 3- month rolling average which peaked in March 2013 following the winter of 2012/2013.

Although an increase in defects is normal for the winter months, the overall year-on-year reduction shown in Figure 7 below demonstrates that asset need was greater that the original level of funding.

It is anticipated that the introduction of Simple Surfacing Schemes as part of the Gearing up for Growth agenda, will further and proactively support reduction of the significant remaining asset condition and improve safety and availability.

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Figure 6: Safety Pavement Interventions by Month – July 2012 to December 2014

Figure 7: Pavement Safety Interventions – September to December 2012, 2013 & 2014

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4.4 Structures

There remains a number of structures that continue to pose a risk to safety and availability: M5 Avonmouth Bridge – although agreement of the Compensation Event for the inspection and maintenance of this structure is expected in the near future, the Agency has no succession plans for this strategic structure. As there is no appropriate local diversion route, closure of the structure compromises M5 access to the southwest. It is therefore recommended that the Agency consider developing a plan to address this single point of failure. M5 Wynhol Viaduct - due to a latent defect and substandard parapets, it is recommended that an additional study is undertaken to determine proposals for re-waterproofing and resurfacing the structure (Interim measures in place) and the risk associated with the existing parapets. The parapets, also pose a strategic risk, as should a HGV breach the parapets on the upper deck, it is possible that it could punch through the lower deck. M5 River Exe Viaduct – a failure of the post tensioning has been identified. Although the risk posed by this failure is small, if it is found that the cause of failure is not localised, the remainder of the system could be at risk. As the only diversion route for the M5 at this location is not appropriate for M5 traffic (through Exeter), there is also a significant strategic risk. M4/M5 Almondsbury Interchange – Although the substandard columns have been protected with high containment VRS, should one of the piers be significantly damaged, the entire structure could be compromised. M32 Eastville Viaduct – Although structurally sound, a significant number of the assets associated with this structure are life expired, most significantly the waterproofing/surfacing, central reserve VRS and the street lighting. Holding works are being undertaken whilst a study to develop a rehabilitation scheme is undertaken. Meetings have also taken place with Bristol City Council and South Gloucestershire Council regarding the future strategy for the M32 as a route, which will inform the final scheme options. In the meantime, a temporary 40 mph speed restriction has been implemented to mitigate the ongoing VRS and lighting risks.

4.5 Planning and Growth: Spatial Strategies

In additional to the schemes already being developed by Skanska, we are also aware of the following potential future planning and sustainable growth investment schemes:

West of England:

• M48 – Wind Farm access • M49 – new Avonmouth junction -Severnside Enterprise Area • M5 J16 & M5 J17 - South Glos Core Strategy; Filton/North Field SPD • M5 J21 - Weston Package urban extension

Gloucestershire:

• M5 J10 - Assess need for all-directions functioning

Swindon & Wiltshire:

• M5 J15 – Swindon Eastern Villages and Commonhead residential and commercial development (junction within Area 3) • M4 J15 & J16 - Wichelstow residential and commercial development • M4 J17 – Military College project at RAF Lyneham and commercial development •

Heart of the SW (Devon, Somerset schemes only):

• M5 J21 to 30 - Strategy for the M5 corridor • M5 J30 - Growth delivery E of Exeter. • M5 J23 – Hinkley Point development traffic management • M5 J23 – ROF Puriton development • M5 J25 - Taunton urban expansion west of junction

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25 Area 2 Watchman Report - September 2014 to December 2014

4.6 Value Management Process

The first revision of the five year forward programme was submitted to the Highways Agency (HA) on time on the 30th September 2014; the Capital scheme values aligned with target (CE 149) of £60m in year 1 (2015/16) and £60m in year 2 (2016/17). This was superseded by a second submission on the 5th December 2014, which incorporated changes made to the programme, mainly for those schemes which, as instructed by the HA, were advanced via Change Control for delivery in 2014/15 to enable achievement of the capital spend challenge. This reduced the year 1 and 2 targets by approximately £21m.

In order to mitigate the resultant deficit, Skanska Area 2 accelerated and presented £24.5m of Capital schemes, which were successfully approved at Value Management between October and December 2014, covering all sub-MPMLs. This includes over £8m of Simple Surfacing Schemes.

Although there remains a small shortfall, Skanska exceeded (£144.5m in total) the originally identified funding levels and made every attempt to ensure that the scheme values forecast in year’s 1 and 2 (2015/16 and 2016/17) were still aligned as closely as possible the HA instruction in the letter dated 30 May 2014 (CE 149). NB. These figures exclude Routine, Winter and Technology Maintenance, PFI Management Costs, Third Party Schemes, Pinch Point Programme and Simple Surfacing schemes.

The total bottom line for Area 2 ASC (Resource and Capital) as at December 2014 was £73.9m in year 1 and £80.6m in year 2.

Skanska have continued to accelerate and value manage schemes to ensure that the forward programme levels are managed back to the originally instructed funding levels (£120m for Year 1 and 2) by the end of March 2015.

Six Area 2 VM workshops were held between September and December 2014 covering;

• 4no Renewal of Roads VRS schemes (totalling £11.9m) • 6 Pavement schemes (£735k), 11 Structures schemes (£883k) • 5 Drainage schemes (£2.2m) • 5 LNMS schemes (£576k) • 1 Geotechnical

All schemes presented were approved by HA NDD and Netserv for the forward programme and no schemes were rejected.

Work is continuing to understand the requirements to aid the development of schemes for Gearing up for Growth, with the focus being on Simple Surfacing Schemes in line with guidance and HA South West Regional approval.

5.0 Customer Satisfaction

Between 1st September 2014 and 31st December 2014, 897 Customer Enquiries were received.

Figure 8 below details the nature of these enquiries and the number received in each of the four months of the review period.

There were two enquiry types with a significant number of enquiries (>=100) in the review period, namely debris (100) and roadworks and schemes (199).

The high occurrence of roadworks and schemes enquiries is largely as we would expect. Many schemes, particularly those which require traffic management/lane restrictions during the day, are often undertaken during the third and fourth quarters of the financial year when there is a reduced level of traffic. Further to this, due to the requirements of the capital spend challenge we are undertaking a lot of work, which in itself can generate enquiries.

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26 Area 2 Watchman Report - September 2014 to December 2014

Figure 8: Customer Enquiries by Type – September to December 2014

In order to better understand where enquiries are/were occurring and what is/was causing them, we have looked across the whole network and identified those locations with the highest number of enquiries. The top five locations in the review period are detailed in Figure 9 below:

Figure 9: Customer Enquiries – Top 5 Locations – September to December 2014

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27 Area 2 Watchman Report - September 2014 to December 2014

Further to identifying these locations, we have then considered whether there is a specific issue/cause at the location which has generated the enquiries or if it’s a more general scenario with enquiries over a wider range of topics.

Figure 10 below highlights this well. The A36 around Salisbury has a wide scope of enquiry types with a fairly equal distribution across each.

Salisbury is a densely populated part of our network and as such people are living with issues (e.g. litter, overgrown vegetation, etc.) rather than simply driving past it, which in turn is likely to increase the likelihood of them contacting the HA regarding them.

The other 4 locations largely had more specific issues, which are summarised below:

• M5 Junction 16 – roundabout scheme (South Gloucestershire CC) - congestion and traffic signal operation was an issue • M5 Junction 19 – congestion and traffic signals enquiries – ongoing issue • A36 Upton Lovell (Knook to Deptford) – scheme related enquiries – ongoing works • A40 Elmbridge Court – traffic signal issue – this has since been fixed

Figure 10: Customer Enquiries – Top 5 Locations by Enquiry Type – September to December 2014

Analysis of the data captured to date has identified a number of locations on the network which will now be considered with other identified needs. These include:

• A30 Rawridge Hill • A303 Dualling (four locations) • A303 Cartgate Picnic Site Welfare Facilities • A36 Stockton Wood to Deptford • A36 Deptford to Salisbury • M5 J19 LNMS Economy • M5 J19 to J20 • M5 J25 LNMS Economy

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28 Area 2 Watchman Report - September 2014 to December 2014

5.1 NRUSS Results

NRUSS (National Road User Satisfaction Survey) data captures the entire South West region, namely Area 2, Area 1, Area 31 and Area 32. It currently surveys the general public on 5 question areas and scores their satisfaction. The surveys were conducted between April 2014 and November 2014.

Figure 11 below summarises the NRUSS data to highlight how the South West compares with the national average. The green scores identify where the South West is above the national average and the red scores where it is below.

It is important to note that the motorway scores are entirely attributable to Area 2 (Area 1, Area 31 and Area 32 have no motorway).

The motorway scores reflects well on Area 2 and the ASC as we are above the national average in all but two categories.

Furthermore, the South West scored the highest satisfaction score (of all seven HA regions) in 2 of the 5 Motorway categories, these were Roadworks Management and General Upkeep – Asset Management.

Figure 11: NRUSS Scores – Highlighting South West Performance against National Performance

5.2 Improving the Customer Experience

Skanska are currently working with the Agency at a national level to pilot projects that will improve the customer experience in roadworks. These pilot projects will coincide with the commencement of the Government Company, Highways England in April 2015. It is anticipated that successful enhancements from these pilot projects will be introduced for schemes and works generally.

At the time of this report, other enhancements were also being developed, including additional grass cutting and litter picking.

There is also opportunity for further enhancements, including:

• Continuing to improve route management of traffic management • Greater engagement with local highway authorities, the Police and community groups • Consistent signing strategies for roadworks over an entire route (e.g. blanket TTROs to enable manadatory 50 mph speed restrictions to be used for all works) • Journey, rather than individual scheme information signing • Removing acceptable additional delay • Ensuring that customer satisfaction is included as a value in the VM’ing criteria for schemes

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29 Area 2 Watchman Report - September 2014 to December 2014

6.0 Maintenance Requirements

Where appropriate and feasible, identified need continues to be addressed through maintenance activities.

6.1 Maintenance Requirements Plans

Our approach to maintenance (and inspections) is detailed in our Maintenance Requirements Plan (MRP).

In additional to contractual requirements, the Agency may want to consider other/additional maintenance opportunities, which would contribute to greater customer satisfaction, e.g. additional grass cutting

7.0 Schemes

7.1 Significant schemes in the 2014/15 current programme:

• M5 Piffs Elm Overbridge – Lane closures / restrictions and off-peak full closures. Build to commence 2014/15. • M5 Gloucester Painswick – Lane closures / restrictions and off-peak full closures. Scheme commenced January 2014. • M5 Huntworth Viaduct Joint & Rewaterproofing –Contra-flow. In final stages of design, build to commence in Q1 2014/15, subject to funding. • A36 Upton Lovell – Scheme brought forward for VM in October 2013. Politically sensitive following a coroner’s ruling no. 43 stating the Highways Authorities (Highways Agency and Wiltshire County Council) must implement safety measures at the junction. Design brought into 2013/14, build currently programmed for 2014/15. • Pinch Point Programme

7.2 Significant schemes in the forward programme:

• M5 J18-17 Hallen Hill NB – major drainage improvement to stop water crossing carriageway during heavy/prolonged rain. Programmed for design and build in 2014/15 Funding approved. • M32 Eastville Viaduct – major rehabilitation scheme drainage / VRS / re-waterproofing / resurfacing). Programme TBC • M5 SB Wynhol Viaduct – deck re-waterproofing and re-surfacing. Currently programmed for design in 2014/15 (funding approved) and build 2015/16 pending funding. • A303/A36 Wylye Interchange - Interchange bridge over A303 will require major abutment reconstruction, bearing replacement and deck refurbishment. Geometry of structure may lead to impact on flow of A303 below. • Victoria Road Footbridge - Footbridge is flagged to be replaced but may be under radar, will be potentially political as it’s in Salisbury and although alternative crossing points are available it is a popular crossing point • A36 Milford Street Underpass - Also in the middle of Salisbury (heavy pedestrian usage) we previously identified an absence of masonry ties to the wing wall brick facings. Immediate danger was dealt with but a wall tie retrofit scheme will be required. Currently programmed for design and build in 2014/15. • M5 J10-11 Cheltenham Gloucester Road - Hopefully on the radar, but just in case. Issues with southbound approach run-on. Currently programmed for design in 2014/15 (funding approved) and build 2015/16, pending funding.

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30 Area 2 Watchman Report - September 2014 to December 2014

• Michaelwood Service Station Footbridge - SI’s needed to identify full situation with steelwork condition, as well as walkway condition. Always highly political as Welcome Break never seem to be prepared to accept responsibility for issues that are theirs and if we end up recommending major works or closure • Burbarrow Lane - Historic issues, half-joint issues and concrete deterioration issues needing SI. Could be a replacement scheme in due course. • A40 Walham Viaduct - Urgent refurbishment required, including waterproofing, half- joint and expansion joints). Very political as adjacent to Over Bridge, which was involved in the A40 scheme that had many public issues in the EMAC. Currently programmed for design in 2014/15 (funding approved) and build 2015/16.

8.0 Audit Performance

Internal Audit

Skanska Area 2 have carried out 7 internal audits (7.03.01 Target Sum Setting, 7.04 Risk Management, 4.04 Construct Provider Schemes, 7.03.04 Payment & Disallowed Cost, 2.02 Identify Maintenance Requirements, 3.02 Develop Maintenance Requirements and 4.01 Deliver Maintenance Requirements), in the period from September to December in accordance with the internal audit schedule and the requirements of ISO 9001:2008. Four non-conformance reports (NCR’s) were identified as a result of the audits. The NCR’s were raised against the following processes:

- Construct Provider Schemes (2 No.) - Identify Schemes (1 No.) - Deliver Maintenance Requirements (1 No.) audits.

In addition to the NCR’s, a number of Areas for Attention or Observations were identified to improve overall performance of the processes.

Contract Assurance Regime (CAR) Audit

In December 2014 Skanska were advised that the 6th CAR of the Area 2 Asset Support Contract would be conducted in January, outline terms of reference for the audit were as follows:

- Performance Management Framework / Contract Extension Metrics - Non-conformance Reports / Quality Management Points - Risk Management / Previous Audit action close out

Skanska continue to monitor and track progress of the findings in relation to the CAR audits.

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31 Appendix 1 – Accident Cluster Site Detail

1 2 3 Cluster Route Location Reference Grid 201 201 201 Years) Total (Three on Total Collisions 2 Network Area AIP Most Recent Accident of Summary proble Comments Recommendations Priority Study Team Safety Action 1 M5 M5 J16, 360738 / Collisions 9 10 9 28 16 Various locations without clear Within Managed Motorways. Pinch Point schemes (HA + South Glos) Monitor effects after opening - Monitor Almondsbury 183329 single concentration. proposed at junction. pinch point schemes. Concentration at A38 EB approach to rab. (non-Area2).

Casualties 20 12 13 45

2 M4 M4 J17, Stanton St 391683 / Collisions 13 3 6 22 13 2008 BBMM: M4 J17 Shunts on entering rab. Design 14/15. Needs re-VM as suggested realignment can not be Urge design of full safety - Monitor Quintin. 179547 Safety Study. realised within constraints. Designer suggested to drop realignment scheme (instead of visibility and replace by visibility screens only. screening only).

Casualties 22 4 10 36 Rec: Do not eliminate slip realignment from design.

3 M32 M32 J2, Eastville 361145 / Collisions 5 10 6 21 6 2012 BBMM; M32 Route Shunts at rab entry. Give way No recommendations resulting in safety scheme. Most obvious Monitor - Monitor 175238 Safety Study. and lane change. accident concentrations on roundabout (non-HA).

Casualties 6 13 7 26 No recommendations

4 A40 Elmbridge Court 386304 / Collisions 9 6 5 20 12 2006 BBMM: A40 Remaining accidents after Safety Improvements (spiral markings) implemented early 2011. Keep Monitoring effects and - Monitor and await Roundabout 220036 Elmbridge Court and 2011 safety scheme. Various Although early indications were positive, 2011 totals indicate that await reconstruction proposals Gloucestershire Longford Roundabouts; locations and accident types. improvement has been limited. Gloucester CC. CC scheme. Accident Investigation. No clear concentrations

Casualties 12 8 7 27 Larger scale works to roundabout proposed by Gloucestershire CC (as part of P&R development). Proposals include “Hamburger Roundabout”. Construction to start late summer 2015 to Autumn 2016.

5 M4 M4 J15, Chiseldon 419203 / Collisions 7 8 5 20 7 None. Excessive visibility and high Majority of accidents not on Area 2 network. Monitor. Only take forward as - Monitor. 180947 entry speeds roundabout; AIP if proportion of accidents on shunts due to queuing. Accidents on Area 2 network (7) spread over different locations without Area 2 network changes. Circulatory carriageway, badly concentrations. marked( not Area 2)

Casualties 11 14 7 32

6 M5 M5 J27, Sampford 304718 / Collisions 7 6 3 16 16 2006 BBMM: M5 J27 Shunts on NB off slip. Widening and partial signalisation scheme submitted as pinch point Take signalisation/ widening - Monitor Peverell 114017 Accident Investigation. scheme. scheme forward.

Casualties 8 7 3 18 2012 BBMM; M5 J27 Widening and part. Signalisation. Signalisation study.

7 A303 Southfields 334296 / Collisions 5 5 6 16 14 2014 Skanska. Lane changes on rab Recommendations to alter destination markings (and arrows) and Take remedial scheme forward - Take scheme Roundabout 115339 hatching on rab forward

Casualties 9 5 6 20 VM of study in 2014.

8 M32 M32 J1, A4174 363493 / Collisions 2 8 6 16 4 2012 BBMM; M32 Route Accidents predominantly Eastbound approach (S Glos) to roundabout recently altered; None - Monitor 178581 Safety Study. concentrated on roundabout signalised Toucan crossing planned at M32 SB on slip. (South Gloucestershire)

32 Area 2 Watchman Report - September 2014 to December 2014

Casualties 2 14 6 22

9 A303 South Petherton 343686 / Collisions 3 6 6 15 13 2007 BBMM; A303 Reduced speed limit on rab Accident occurrence not altered after speed limit changes. - Take scheme Roundabout 116138 Roundabouts Review, approaches. Design 09/10. forward South Petherton RAB. Construction completed March 2011.

Casualties 3 7 9 19 2013 Skanska; A303 Change in WB entry geometry. In preliminary programme for design and build in 2014/15. Needs re- Take improvement scheme - South Petherton rab Changed lane markings rab. VM due to increased anticipated costs (central surface potentially not forward. Safety Study. Improved directional signing. sufficient to take traffic load).

10 A46 Hartley Bends 375098 / Collisions 1 7 6 14 14 2010 BBMM; A46 Route VAS sign, improved signing. Significant increase in accidents in 2012. Safety scheme and Monitor. - Monitor 170206 Safety Study. resurfacing implemented in 2014.

Casualties 1 13 11 25

11 A303 Cartgate 348046 / Collisions 11 2 0 13 6 2007 BBMM; A303 Shunts, shunts on entry at Safety scheme (Cartgate Roundabout Widening) implemented in RSA4A (12 months after - Monitor. Roundabout 118933 Roundabouts Review; give way. – Large proportion March 2012 (alteration of entry and exit geometry, concentric lane opening) indicated significant Cartgate Roundabout. of problems located on A3088 markings rab). Considerable reduction of accidents in 2012 (after reduction in accidents. Position approach. scheme implementation). in Cluster list caused by inclusion of accidents before 11 of 13 accidents occurred before completion of safety scheme scheme opening. (31/03/2012).

Casualties 15 2 0 17

12 M32 M32 J3, St Paul’s 360192 / Collisions 7 4 2 13 2 2012 BBMM; M32 Route Lane changes on rab, shunts. Far majority of PIA in cluster off Area 2 network (on slip and None - Monitor 174307 Safety Study. roundabout).

Casualties 9 8 2 19

13 M5 M5 J29 296950 / Collisions 3 4 5 12 2 No AIP available. No AIP available. Very few accidents on Area 2 network. Off Area 2 network. Monitor. - Monitor. 93163

Casualties 5 8 8 21 Large improvement scheme implemented by Devon CC and DBFO in 2012 (congestion reduction scheme). Accident numbers in cluster list do not show apparent improvement.

14 M4 M4 J19-20 362781 / Collisions 5 2 5 12 12 None Shunts in slow moving/ Within Managed Motorways scheme. Managed Motorways opened Monitor effects of managed - Monitor 182003 queuing traffic. end 2013. motorway on this cluster.

Casualties 14 4 18 36

15 A40 Longford 383691 / Collisions 2 6 4 12 9 2006 BBMM: A40 Shunts, failure to give way, Serious congestion problems. Monitor effects of Pinch Point - Monitor. Roundabout 220475 Elmbridge Court and high approach speeds. scheme. Longford Roundabouts; Pinch Point scheme programmed (widening, alterations to lining, Accident Investigation. signing)

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33 Area 2 Watchman Report - September 2014 to December 2014

Casualties 2 8 5 15 Shunts on rab approaches.

16 M4 M4 J19, Hambrook, 364156 / Collisions 1 3 6 10 10 2006 BBMM: M4 J19 Shunts M4 WB off at rab, lane Safety Improvement scheme in 2008. At this location enhanced give- Study to investigate more Medium Study jw M32 179375 Accident Investigation change accidents on rab, give way signs were installed. Scheme has not led to significant effective improvement options. way. improvement at this location.

Casualties 1 3 8 12

17 A36 St Mark’s 415019 / Collisions 5 3 2 10 7 2010 BBMM; Route No clear concentration in No recommendation for improvement made. Monitor - Monitor Roundabout, 130615 safety study St Pauls to location or accident types. Salisbury Circuit RAB.

Casualties 7 3 2 12

18 A36 Roundabout w 432800 / Collisions 4 3 2 9 7 2007 BBMM; M27 Ower Shunts on approaches. Improvement scheme in 2008 led to reduction in accidents. Remaining Monitor - Monitor Romsey Rd (Circuit 117235 Rab. accidents spread over different locations, without concentration in rab), Hampshire single cluster.

Casualties 5 3 2 10

19 A36 Whinwhistle Road, 430573 / Collisions 1 3 4 8 8 2012 BBMM; A36 Give way and right turn Design 14/15; Construction 15/16. Take safety scheme forward - Monitor Hampshire 118251 Whinwhistle junction accidents. AIP.

Casualties 1 6 5 12 Rec.: VAS signs on A36 approaches.

20 A30 Honiton – Monkton 317859 / Collisions 2 3 2 7 7 None. New cluster. Shunt accidents, right turns, At Little Chef. Study to investigate problem and Medium Study at Little Chef 102219 U-turns. potential solutions. Previous Route Study “Honiton-Ilminster (2007) did not identify this concentration. No improvements made as part of resulting Route Safety Scheme Honiton-Ilminster.

Casualties 7 5 3 15 Slight injury accidents only, but accident types with risk of more severe accidents.

21 M5 M5 J23 331573 / Collisions 3 2 2 7 4 None Shunts on LHA approach. Accidents predominantly on rab and WB A39 approach (LHA). Limited Monitor - Monitor 141353 accident numbers on Area 2 network.

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34 Area 2 Watchman Report - September 2014 to December 2014

22 A303 Sparkford 359853 / Collisions 3 2 2 7 5 2007 BBMM; A303 Various Various locations and accident types. No clear pattern. Several Monitor - Monitor Roundabout, 125860 Roundabouts review locations; no location with more than two PIA. Hazelgrove

Casualties 5 2 2 9

23 A36 Crockerton 386727 / Collisions 4 2 1 7 6 2010 BBMM; A36 Wits. Lane changes on rab, shunts No recommendations for improvement at Crockerton rab in 2010 Study Medium Study Roundabout, 143545 to Wilton. and loss of control. safety study (other than general long term aspiration for average Warminster speed cameras on Warminster bypass). Accident problems at Crockerton rab limited at time of 2010 study.

Casualties 5 3 1 9 2 of 7 accidents serious

24 M5 Naish Hill J19-20 SB 348053 / Collisions 1 1 4 6 6 None. Shunts and lane changing Study Medium Study 174122 accidents at top of Naish Hill climbing lane (at merge from 4 to 3 lanes). Southbound.

Casualties 2 1 8 11

25 A4 Portway 352159 / Collisions 3 0 3 6 5 None. Various locations and accident No single concentration on particular part of roundabout. Monitor - Monitor Roundabout 177879 types.

Casualties 3 0 3 6

26 A303 Podimore 353644 / Collisions 1 3 2 6 6 2005 BBMM; A303 Shunts on A303 at give-way Roundabout signalised in 2006 as accident remedial scheme. Very Monitor - Monitor Roundabout 125104 Podimore Roundabout lines significant reduction in accidents after opening. Now reappearing on cluster list with small number of lane change accidents on circulatory carriageway.

Casualties 1 5 2 8

27 A36 Branch Road, 378000 / Collisions 4 2 0 6 6 2012 BBMM; A36 Right turns out of Branch Design 13/14; Construction 14/15. Take improvement scheme - Monitor Hinton Charterhouse 159114 Branch Road AIP. Road onto A36. forward.

Casualties 5 4 0 9 Rec.: Improved lining, marking ghost island, warning signing and directional signing.

28 M5 M5 J12 380048 / Collisions 4 0 2 6 6 None (after junction Cluster includes NB off and If accidents are split to NB and SB, no significant clusters remain. Monitor - Monitor 210947 reconstruction). SB on + mainline. No significant clusters on separate slips.

Casualties 4 0 3 7

29 A40 Over Roundabout 381886 / Collisions 1 2 3 6 4 None. New cluster. Various locations and accident No single significant concentration in location or type. Monitor - Monitor 219637 types.

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35 Area 2 Watchman Report - September 2014 to December 2014

30 A36 Manor Road, Upton 394745 / Collisions 3 3 0 6 6 2012 ASJV; Upton Lovell Give way accidents caused by Improvement scheme (signalisation) in preparation. Await implementation of - Monitor Lovell 141161 Safety Study. severely restricted visibility improvement scheme. splay + shunts on A36 involving right turning vehicles.

Casualties 7 5 0 12

31 A303 Longbarrow 409932 / Collisions 4 1 1 6 6 MM Southampton Accident numbers at Stonehenge improvement scheme (including re-design of Longbarrow Monitor effects of Stonehenge - Monitor Roundabout 141432 Stonehenge Longbarrow rab previously not rab) implemented in 2013. Improvement scheme. Improvement. identified as accident problem.

Casualties 4 1 1 6

32 A36 Ower Roundabout, 433146 / Collisions 1 2 3 6 5 2007 BBMM; M27 Ower Shunt, loss of control, lane Safety scheme in 2008 reduced accidents; remaining accidents not Monitor - Monitor jw M27 116463 Rab. changing. Various locations concentrated at particular locations and types change

Casualties 1 3 3 7

Source: Highways Agency - Area 2 Live Accident Database

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36 Area 2 Watchman Report - April 2015 to June 2015

Area 2 Watchman Report April 2015 to June 2015

Version 2.8 August 2015

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37 Area 2 Watchman Report - April 2015 to June 2015

Document history

Document ref: Watchman R0085 Version Purpose description Originated Checked Reviewed Authorised Date 1.0 Draft M Anning - - - 23-05-13 2.0 Issue M Anning S Wright G Masters D Gordon 21-06-13 2.1 Issue D Sharp S Wright M Anning D Gordon 31-10-13 2.2 Issue D Sharp S Wright M Anning D Gordon 29-01-14 2.3 Issue D Sharp S Wright M Anning D Gordon 29-04-14 2.4 Issue D Sharp S Wright M Anning N Tomlinson 29-07-14 2.5 Issue D Sharp S Wright M Anning N Tomlinson 28-10-14 2.6 Issue D Sharp G Masters M Anning N Tomlinson 27-02-15 2.7 Issue D Sharp G Masters M Anning N Tomlinson 27-05-15 2.8 Issue D Sharp G Masters M Anning M Anning 28-08-15

Sign-off

Client/Staff Highways England Member Project Area 2 Asset Support Contract

Notice This report was produced by Skanska Area 2 team for Highways England and fulfils the specific purpose of producing the quarterly Watchman Report.

This report may not be used by any person other than Highways England without express permission. In any event, Skanska accepts no liability for any costs, liabilities or losses arising as a result of the use of or reliance upon the contents of this report by any person other than Highways England.

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38 Area 2 Watchman Report - April 2015 to June 2015

Table of Contents Section Page 1.0 Introduction 4 2.0 Network Safety 5 - 7 3.0 Network Availability 8 - 14 4.0 Asset and Network Need 15 - 18 5.0 Customer Satisfaction 18 - 20 6.0 Maintenance Requirements 21 7.0 Schemes 21 8.0 Audit Performance 22

Appendix 1 23 - 25

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39 Area 2 Watchman Report - April 2015 to June 2015

1.0 Introduction

This Watchman report covers the period from 1st April 2015 to 30th June 2015.

Our primary focus remains on the management of the two fundamental risks identified in the Contract, Network Safety and Network Availability. However, to align with the Highways England’s changing priorities, we have also identified other areas of opportunity, particularly for improved customer satisfaction.

Operational outputs and network intelligence have been used to inform network needs and consequently, maintenance requirements and scheme identification.

Sources of data, information and other intelligence include:

• Accident investigations and data analysis • Incident management data • Traffic data • Defect intervention data • Asset condition data (from Highways England and Skanska systems) • Customer enquiries • Watchman observation forms • The Joint Operations Meeting (JOM) • Highways England (ADT, SDT, Communications Team, RIU, etc) • Local Authorities • Other stakeholders (Parish Councils, developers, statutory undertakers, event organisers, etc)

In accordance with AMOR Part 1, we have made recommendations where appropriate.

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40 Area 2 Watchman Report - April 2015 to June 2015

2.0 Network Safety

2.1 Fatal Crashes

There has been 6 fatalities resulting from 6 incidents on the Area 2 Network between 1st April 2015 and 30th June 2015. This is summarised in the Table 1 below.

Closure Fatalities Date Route Location Details of Fatal accidents Duration (No.) (Hours) Between B3092 & 26/04/2015 A303 1 Motorcycle incident 6.5 B3095

Castle RBT to St 04/05/2015 A36 1 Fall from bridge 4 Mark’s RBT

06/05/2015 M5 J15 – J16 SB 1 Vehicle left road 3

Between B3089 & Collision between a van and 2 11/05/2015 A303 1 5 A350 cars

31/05/2015 M5 J26 – J25 NB 1 HGV and pedestrian 2.5

11/06/2015 A303 Chaddenwick 1 Car and motorcycle 6

Table 1: Fatal Incident Details – April 2015 to June 2015 – Area 2

All fatal crashes are investigated by Skanska in accordance with the Road Death Investigation requirements. Findings of investigations will inform the identification of cluster sites, trends or areas of potential improvement (refer to section 2.4.1).

There was 1 fatality in April, 4 in May and 1 in June. There were 7 in the same period in 2014.

Figure 1: Number of Fatalities by Month – April 2014 to June 2015 – Area 2

2.2 Serious Injuries

Serious Casualties are not reported immediately after occurring, but are monitored within the Area 2 Annual Safety Statement, using accident details as recorded in STATS19. Because this

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41 Area 2 Watchman Report - April 2015 to June 2015

dataset is received from other recording authorities (police and local authorities) and needs approval from DfT, this dataset is usually considerably out of date. Given that the Police now investigate all contributory factors, we are also finding it increasingly difficult to obtain details prior to publication of the statistics. These issues currently prevent closer alignment with real- time analysis.

Table 2:1 Collisions by Year and Severity; Area 2 Entire Network. Year Fatal Serious Slight Total PIC Severity Ratio PIC Rate Baseline 23 82 684 789 0.13 13.29 1999 34 75 636 745 0.15 15.59 2000 30 119 748 897 0.17 15.20 2001 32 105 750 887 0.15 15.56 2002 25 100 738 863 0.14 15.86 2003 29 110 762 901 0.15 15.31 2004 37 92 815 944 0.14 15.34 2005 22 83 789 894 0.12 15.25 2006 24 81 698 803 0.13 14.59 2007 34 84 725 843 0.14 14.00 2008 15 83 579 677 0.14 12.55 2009 17 66 580 663 0.13 12.01 2010 22 84 492 598 0.18 10.68 2011 13 69 492 574 0.14 10.29 2012 17 64 401 482 0.17 9.27 2013 19 69 406 494 0.18 8.83 2014 11 65 408 484 0.16 44.07

Table 2.2: Casualties by Year and Severity; Area 2 Entire Network. Total Total Slight Year Fatal Serious Slight Casualties KSI Casualty Rate Baseline 25 111 1113 1249 136 18.74 1999 39 118 1059 1216 157 21.86 2000 34 150 1280 1464 184 21.45 2001 37 161 1295 1493 198 22.37 2002 28 133 1206 1367 161 22.65 2003 33 150 1277 1460 183 21.83 2004 41 122 1295 1458 163 21.40 2005 28 113 1255 1396 141 21.31 2006 24 111 1165 1300 135 20.52 2007 37 113 1155 1305 150 19.70 2008 16 103 965 1084 119 17.74 2009 17 99 967 1083 116 16.99 2010 23 98 776 897 121 14.92 2011 20 90 895 1005 110 14.80 2012 19 85 690 794 104 13.23 2013 19 80 720 819 99 13.14 2014 13 77 758 848 90 65.44 Source: Highways Agency - Area 2 Live Accident Database

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42 Area 2 Watchman Report - April 2015 to June 2015

2.4.1 Locations for investigation

Following detailed safety analysis, we have identified a number of sites for potential development into LNMS (safety) schemes, these are:

1. U-turns on 3-lane sections A303/A36. 2. A36 Ower Roundabout (Southbound A36 approach to roundabout) 3. A36 Wilton Road Salisbury 4. A303 Rawridge Hill 5. M5 J23

Ongoing studies due to be presented to VM this financial year:

1. Cycle improvement study A36 Wilton to College Roundabout. 2. Cycle improvement study A40 Longford to M5 J11. 3. A30 Layby north of Honiton Safety Improvements 4. A303 Longbarrow Roundabout Safety Improvements

In addition to the above, Skanska has observed the following:

• Increased number of fatal and serious incidents on the APTR network, particularly the A303. A meeting is planned to explore any potential improvements. • There is still a high level of unauthorised hardshoulder use within the SMART Motorways. – it is suggested that Highways England instruct a study to investigate whether there are any improvements that can be made • Near misses have been experienced whilst undertaking inspections required as part of scheme identification justification. Given the amount of other condition data that can be obtained safely, it is questionable whether the value of this data is greater than the risk to staff and operatives

2.4 Workforce Safety

In the 18 month period to the end of June 2015, over 1.6 million hours had been worked with no RIDDOR incidents, resulting in an accident frequency rate of 0 (per 100,000 hours worked). This demonstrates Skanska’s continued commitment to Health and Safety and an Injury Free Environment. Recent developments include:

• A supply chain event to be held at Avonmouth where the Area 2 supply chain partners will be invited to attend to promote collaborative working, the Skanska way, and support/discuss new innovative ideas.

• New CDM regulations came into force on the 1st of April this year and all relevant documents have been updated to include the standards required. Also updates to the new legislation with reference to CLP (classification labelling and packaging) regulations are being introduced and cascaded throughout the contract.

• Industry leading standards on 360 visibility for large plant are being introduced by Skanska via a presentation to be rolled out to the supply chain throughout September 2015.

• SOS reporting system briefing is now being rolled out throughout Area 2, wallet cards and posters have now been passed on for distribution.

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43 Area 2 Watchman Report - April 2015 to June 2015

3.0 Network Availability

3.1 Traffic Growth

Generally, traffic growth remains fairly static, but it is anticipated that future growth will take place in line with economic growth. It is also anticipated that the Road Strategy and investment in the strategic network will promote further growth on the whole network and not only the areas of improvement.

3.2 Network Congestion

The On Time Reliability Measure monitors the reliability of journeys made on Highways England’s motorway and ‘A’ road network. This is measured by the percentage of ‘journeys’ on the network that are ‘on time’. For this measure:

Figure 2 below shows the Area 2 On Time Reliability performance for the 33-month period from July 2012 to March 2015. Since March 2015 the measure has been on hold due to data not being available. This is due to the implementation of NTIS.

It is noted that further work will need to be undertaken to establish how new journey time reliability targets align with other objectives of Highways England, particularly the number of schemes (and associated roadworks) that will be required to meet the Roads Strategy objectives.

Figure 2: Area 2 On Time Reliability Performance – June 2012 to March 2015

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44 Area 2 Watchman Report - April 2015 to June 2015

Current areas of significant congestion include:

• M4 J17 WB Exit – peak-time queuing back onto the mainline • M4 J19 WB Exit – peak-time queuing back onto the mainline • M4/M5 Managed Motorways – scheme complete January 2014, but significant congestion still evident at peak times and during summer holiday period • M5 J11a - 12 SB Infill – pinch point (Technology) scheme to provide MIDAS and variable message signs between junction 11a and 12. This scheme will infill existing sections of managed motorway at adjacent junctions. Works for this Pinch Point scheme started in October 2014 and are programmed complete in Q2. • M5 J12 SB Exit – New site – Investigations being undertaken following observations of peak hour hardshoulder queuing (it is possible that the signalisation scheme completed in Jan 2011 has reached capacity) • M5 J16 – although two pinch point schemes (HE NB Exit Flare and SGC A38 inbound approach) have improved flow, any significant further improvement will require increasing the physical capacity of the junction gyratory • M5 J17 – HE and SGC have recently completed improvement schemes to increase capacity. However, plans to significantly increase the size of the Mall at Cribbs Causeway have been confirmed. This could create further congestion issues on the M5 at J17 in both directions. Significant queues onto the mainline were experienced just prior to Christmas 2014 • M5 J19 SB Off Slip – scheme identified and in design to mitigate queue protection risk on SB M5 and traffic being trapped within Gordano Services during the summer. Build on hold due to congestion on the adjacent County network into Portishead. Until this is resolved the full benefits of the scheme can not be realised (currently with HE). As a consequence, a further study will be undertake to identify opportunities for short-term low cost improvements • M5 J20 – J21 SB – peak-time and summer congestion at top of Naish Hill (to be considered as part of safety scheme) • M5 J25 SB Exit – peak-time queuing on hardshoulder observed. It has now been established that the MOVA system installed was never connected properly. Plan are now in place for this to take place • M5 J27 SB Exit – peak-time queuing onto mainline. Pinch point scheme open, but 12 month post opening assessment not yet complete • M5 J30 SB Widening and MOVA – pinch point scheme open, but assessment of success not yet complete • A46 Cold Ashton Roundabout – significant congestion, particularly at peak-times. A pinch point scheme is being redeveloped, but it is recommended that improvement of the entire A46 route is considered, including its link to the A36 • A303 Countess Roundabout – peak-time congestion preventing local traffic joining/crossing the A303. Currently considering installation of yellow boxes • A303 Cartgate RAB left turn – insufficient junction capacity. Although the planned pinch point scheme to increase junction capacity has been cancelled, until delivery of the new major project, congestion and safety remains a risk at this location. • A40 Longford Roundabout, Gloucester – insufficient junction capacity. Pinch point scheme open, but 12 month post opening assessment not yet complete • A40 Over Roundabout, Gloucester – Pinch point scheme open, but 12 month post opening assessment not yet complete

Although there is significant opportunity for improvement schemes, particularly those that support economic growth and customer satisfaction, the Statement of Funds Available (SoFA) for LNMS schemes is currently zero for future years. As the current level of funding is not sufficient to maintain renewal steady state, other than for safety schemes, or schemes funded from separate designated funds, it is unlikely that any new economy LNMS will be developed unless additional funding is made available.

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45 Area 2 Watchman Report - April 2015 to June 2015

3.3 Road Space Occupancy

Although network occupancies and activities have been minimised by the sharing of road space where possible, it is anticipated that the delivery of the Roads Strategy objectives will increase the number of occupancies, which could reduce network availability.

Between1st July 2012 and 31st March 2013 Skanska scored Green under the PMF. A no score result (not White) has been recorded through the period December 2013 to February 2014.

Aspects 1.3A and 1.3B have been removed from PMF (as of March 2014) until a method of scoring is devised by Netserv.

Aspect 1.2a ‘operate SRW System’ scored Amber in April, May and June 2015. This Measure within PMF for the ASC contract states to achieve a Green status we must hit 100% in KPI 1, KPI 2 and KPI3a. The results in the period for each KPI was as follows:

KPI1 – 100% in April 2015, 100% in May 2015 and 99.7% in June 2015

KPI2 – 100% in April 2015, 100% in May 2015 and 100% in June 2015

KP3A – 98% in April 2015, 98.4% in May 2015 and 98.5% in June 2015

The revised Network Occupancy Management Plan that was issued in January 2014 is being adhered to. This version included a process diagram to accommodate ‘self approval’ of departures where appropriate and the Managed Motorways Permit to Access process. Due to the changes that Highways England implemented in March 2015 (CHE 352), the whole process and plan will need to be reviewed. Queries have been raised with Highways England which have been escalated to NetServ. The plan will be reviewed and updated in line with the requirements and discussions are ongoing. An NCR has been raised and a meeting with Highways England has been scheduled for September 2015.

Skanska continue to make intelligence led decisions to support Working Windows and ensure that occupancies are optimised and the use of unacceptable delay minimised.

3.4 Scheme Occupancy Performance

A40 Walham Viaduct

The scheme involved a tidal closure of the A40 for 12 hours in each direction for a prosed 10- week period. The scheme started in June 2015 and was delivered ahead of schedule in 9 weeks.

This type of traffic management utilised was something that had not been undertaken previously on the Area 2 ASC contract. The detail was as follows:

- From midnight to midday, 7 days a week, the Longford roundabout to Over roundabout link was closed to westbound traffic.

- From midday to midnight, 7 days a week, the Longford roundabout to Over roundabout link was closed to eastbound traffic.

The closure was undertaken in this way as there is more traffic travelling east in the morning and more traffic travelling west in the afternoon.

In designing the traffic management in this way it minimised the scope to inconvenience the travelling public as much as possible. During the closures fully signed diversion routes were be in place. Whilst the work was being undertaken, 33 customer enquiries were received, which when compared with other high-profile schemes with significant traffic management, this was fairly low. For comparison the Claverton to Dundas scheme had 82 enquiries in a single month.

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46 Area 2 Watchman Report - April 2015 to June 2015

Of these 33 customer enquiries, 1 was a compliment, 6 were neutral and 26 were negative. The subjects of the enquiries are detailed below in Figure 3.

Figure 3: A40 Walham Viaduct – Customer Enquiries

The delivery of the scheme was very well received by Highways England and their Project Sponsor. The Traffic Manager from Gloucestershire County Council has also provided feedback confirming that the traffic management solution was the right one.

The overall success of the scheme was due to the detailed traffic impact assessment, scheme planning, liaison with Highways England and also through an extensive communication strategy. The communications undertaken included advance signing, letter drops, local visits and liaison with the local Highway authority and local businesses.

Further to this the scheme was selected as one of 4 in England to trial a new orange sign type which showed a number of different customer focused messages, examples of which are shown in Figure 4 below.

Apart from one very positive compliment on the orange signing, the majority of feedback from customers was negative (many found them condescending). However, the feedback does demonstrate that they were seen. Once formal feedback on the pilot is received from the HE project team and TRL, we will review whether this type of signing and the other measures employed should be extended to other schemes.

Figure 4: A40 Walham Viaduct – Orange Signing

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47 Area 2 Watchman Report - April 2015 to June 2015

3.5 Events

Recent Events

• Badminton Horse Trials – 6th – 10th May • Devon County Show – 21st – 23rd May • Tall Ships Festival – 22nd – 25th May • Summer Solstice – 20th – 21st June • Glastonbury Festival – 24th – 28th June

Traffic Management for each of these events has evolved over a number of years and no issues arose.

Upcoming Events

• Bristol Balloon Fiesta • Bristol Half Marathon • Rugby World Cup • Weston Beach Race • ‘Hoggin’ the Bridge • Carnival Season

3.6 Managed Motorways

Although Skanska have been managing and maintaining the assets within the M4/M5 Managed (Smart) Motorways since September 2014, agreement of the CE is still outstanding.

A number of observations regarding the project have also been escalated to Highways England.

The following remain outstanding:

• Vegetation from outside the motorway boundary rapidly obscures the view of at least one of the hardshoulder monitoring cameras. This has previously resulted in a ‘near miss’ whereby a broken down vehicle was not noticed by the TOS operator and LBS1 remained open. A Network Resilience scheme for supplementary cameras will be submitted.

• Power isolation to the gantries does not meet current design standards (both gantry and lighting power use the same junction box, with a significant risk of electrocution)

• A survey has been instructed to record the location of numerous apparently redundant surface mounted cables and ducts left in-situ, including a temporary NERTs data cable on a public local authority public footway (Skanska have issued a safety alert regarding working in the vicinity of unidentified cables)

• Lighting is powered by technology feeder pillars, Skanska therefore cannot access these feeder pillars to isolate the power and therefore cannot undertake maintenance. The lighting is also burning 24/7

• Access paths have already failed

• Existing access paths to NTIS equipment appears to have been removed by MM activities

With regard to the lighting scheme that was undertaken as part of the MM project, Skanska have also observed the following:

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48 Area 2 Watchman Report - April 2015 to June 2015

• The apparent re-use of old lighting columns does not meet current design standards

• There has already been one failure of a new lantern

• The extended arm columns do not appear to be lighting the correct area

• The CMS referencing is incorrect

Although Skanska is undertaking work to rectify the issues, it is placing additional and unexpected pressure on the team

Skanska are concerned that the recently installed cabling to the HADECS3 cameras is vulnerable to theft and RTC damage, due to in being laid in ‘above ground’ troughing.

3.7 Severe Weather

Winter planning has commenced with 2 treatment routes having been slightly amended. At the time of writing we are awaiting the template for the new Winter Plan from Highways England.

3.8 Incidents

Skanska has responded to 255 incidents between January and March 2015. Figure 5 below highlights the number of incidents in each month by type (category) and Figure 6 shows the same 255 incidents by the road they occurred upon.

Six incidents were fatal RTCs resulting in carriageway closures. These fatal incidents are summarised in section 2.1 of this report.

Figure 5: Incidents by Category – April to June 2015

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49 Area 2 Watchman Report - April 2015 to June 2015

Figure 6: Incidents by Road – April to June 2015

3.9 Risks to Network Availability

3.9.1 Asset condition

Pavement condition remains a significant risk in Area 2. The lack of previous investment has resulted in a significant condition legacy. Although Highways England have implemented RIS Period 1, the current levels of funding in the SOFA are not sufficient to achieve pavement steady state. Significant further funding will be required to reduce the existing pavement condition deficit within the 5 year plan duration. Skanska have provided two presentations to Highways England which uses HE’s own data to evidence the need. It is also understood that Skanska’s evidence is closely aligned with that of the work undertaken by a third party for HE (YOTTA).

Without additional funding, it is not possible to undertake proactive investment on improvements, as all funding is absorbed by reactive interventions to asset failure. It is also difficult to understand how the objectives of the Roads Investment Strategy will be achieved.

3.9.2 Roads Strategy

Levels of funding aside, there is no doubt that the aspirations for RS will mitigate the pavement condition risk. However, the number of schemes required to deliver it will put significant pressure on roadspace availability and may result in a short term increase in congestion. Requests for relaxations and departures for extents of traffic management and the distance between them will also have to be balanced with the need to improve journey time reliability and customer satisfaction.

3.9.3 Developing Issues

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50 Area 2 Watchman Report - April 2015 to June 2015

4.0 Asset and Network Need

All asset data and other intelligence is captured and continually assessed to identify and prioritise need in accordance with ASC SI Annex 20.

It is understood that additional surveys and studies for PDS are to be capitalised due to the lack of resource funding available to Highways England. If PDS is to be funded from the SOFA (HE confirmation required), this will put significant increased pressure on what is already and insufficient level of funding.

4.1 Asset Data

Asset data is captured through a range of activities, including:

• Safety patrols • Safety inspections • Detailed inspections • Video surveys • Machine surveys (e.g. SCRIM) • Studies and surveys • Monitoring • Defect interventions • Incident response

4.2 Network Knowledge

4.3 Pavements

Figure 7 below shows the number of pavement safety defect interventions undertaken by Skanska since the start of the Area 2 ASC. In total 4376 interventions have been made safe during the period 1st July 2012 and 30th June 2015. Figure 8 highlights the general trend using a 3-month rolling average which peaked in March 2013 following the winter of 2012/2013.

Although an increase in defects is normal for the winter months, the overall year-on-year reduction shown in Figure 7 demonstrates that asset need was greater that the original level of funding. However, the reduced number of defects that are still occurring also demonstrate that there is more need than is currently funded.

Figure 7: Safety Pavement Interventions by Month – July 2012 to June 2015

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51 Area 2 Watchman Report - April 2015 to June 2015

Figure 8: Pavement Safety Interventions – April to June 2013, 2014 & 2015

4.4 Structures

There remains a number of structures that continue to pose a significant risk to safety and availability:

M5 Thaumasite Affected Bridges – there remains a number of structures on the M5 in Gloucestershire that are affected by Thaumasite Sulphate attack. Due capital reduction the current schemes have been deferred by Highways England.

M5 Avonmouth Bridge – Highways England has no succession plans for this strategic structure. As there is no appropriate local diversion route, closure of the structure compromises M5 access to the southwest. It is therefore recommended that the Agency consider developing a plan to address this single point of failure.

M5 Wynhol Viaduct – the existing parapets are substandard and recent inspections have identified that their condition is deteriorating. It is recommended that an additional study is undertaken to fully assess the risks and identify options for replacing the parapets and rehabilitating the structure.

M5 River Exe Viaduct – a failure of the post tensioning has been identified. Although the current risk posed by these failures is small, if it is found that the cause of failure is not localised, the remainder of the system could be at risk. As the only diversion route for the M5 at this location is not appropriate for M5 traffic (through Exeter), there is also a significant strategic risk.

M4/M5 Almondsbury Interchange – Although the substandard columns have been protected with high containment VRS, should one of the piers be significantly damaged, the entire structure could be compromised.

M32 Eastville Viaduct – A recent study has concluded that the deck is structurally sound. However, a significant number of the assets associated with this structure are life expired, most significantly the waterproofing/surfacing, central reserve VRS and the street lighting. Holding / interim works have taken place and a study to develop a rehabilitation scheme is in progress.

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52 Area 2 Watchman Report - April 2015 to June 2015

4.5 Planning and Growth: Spatial Strategies

In additional to the schemes already being developed by Skanska, we are also aware of the following potential future planning and sustainable growth investment schemes:

West of England:

• M48 – Wind Farm access • M49 – new Avonmouth junction -Severnside Enterprise Area • M5 J21 - Weston Package urban extension • M32 – Construction of Bus only interchange and extension of existing bus lane at southern end of M32 • M5 J16 SGC PP scheme works to NB on slip ongoing • M5 J17 – The Mall are developing and expansion/extension to the existing facilities • A38 - Construction works to upgrade Aztec West Rbt scheduled for 2015 (included only because of its proximity to J16) • M5 J25-26 – Installation of air quality monitoring site on the boundary within Taunton Deane Services areas M5 J25-26 (EB/WB) - 2 units

Gloucestershire:

• M5 J10 - Assess need for all-directions functioning • M5 J13 – Land west of Stonehouse, auxiliary lane on NB merge in their planning • A40 – Construction works to upgrade the existing Elmbridge Rbt to a signalised hamburger Rbt • A40 – Construction of 12No. residential properties using existing direct access onto A40 • M5 J13-14 - Installation of air quality monitoring site on the NB off slip and SB MSA access road of Michael Wood services M5 j13-14 – 2 unit

Swindon & Wiltshire:

• M4 J15 – Swindon Eastern Villages and Commonhead residential and commercial development (junction within Area 3) • M4 J16 - Wichelstow residential and commercial development • M4 J17 – Military College project at RAF Lyneham and commercial development • A36 – Construction of travel lodge and fast food restaurant on Southampton Road • A36 – Redevelopment of Old Manor Hospital site into mixed use development

Heart of the SW (Devon, Somerset schemes only):

• M5 J21 to 30 - Strategy for the M5 corridor • M5 J30 - Growth delivery E of Exeter. • M5 J23 – signalisation of gyratory as part of Hinkley Point development (Skanska currently being asked to prepare an estimate to complete on behalf of HE/EDF) • M5 J23 – HE major project to upgrade existing merge and diverges (construction scheduled for end 2016) • M5 J9 – Proposal to construct a retail park at Ashchurch • M5 J23 – Installation of 2No. large solar farms adjacent to M5. • M5 J23 – ROF Puriton development • M5 J25 - Taunton urban expansion west of junction • M5 J28 – Completion of DCC scheme to install traffic signals at M5 J28 as part of a planning development condition.

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53 Area 2 Watchman Report - April 2015 to June 2015

4.6 Value Management Process

Since the 2015/16 final allocation for Capital schemes from Highways England was confirmed on 19/03/2015 as being £55,066,442 against a target of £60m, Skanska has advanced schemes via Change Control to increase the 2015/16 in-year programme to £59.4m (June 2015). This aligns closer to the HA instruction in the letter dated 30 May 2014 (CE 149).

Skanska have continued to value manage schemes to ensure that the forward programme levels meet the instructed Capital funding levels of £60m plus over-programming of 20% (currently £72.7m for Year 1 and £55.4m for Year 2).

Four Area 2 VM workshops were held between April and June 2015 covering;

• 5no Renewal of Roads Pavement schemes (totalling £1.9m) • 3no LNMS Safety schemes (totalling £60k) • 1no LNMS Economy Scheme (totalling £4.7m) – A46 Cold Ashton Pinch Point • 3no Renewal of Technology schemes (totalling £301k)

In addition to the above, 13 Simple Surfacing Schemes with a value totalling £6.77m were also approved.

Work is continuing to understand the requirements to aid the development of schemes for HE’s Roads Strategy, with the focus being on Simple Surfacing Schemes in line with guidance and HE South West Regional approval.

5.0 Customer Satisfaction

Between 1st April 2015 and 30th June 2015, 545 Customer Enquiries were received.

Figure 9 below details the nature of these enquiries and the number received in each of the three months of the review period.

Only one enquiry type had a significant number of enquiries (>=100) in the review period, namely roadworks and schemes which had 161.

The high occurrence of roadworks and schemes enquiries is as we would expect as we are still undertaking a lot of work, which in itself generates enquiries.

The 161 Roadworks and Schemes enquiries were largely well distributed and only 3 locations received more than 10 enquiries during the 3-month review period. As in the last 3-month review period the Claverton to Dundas scheme had the highest number of enquiries (35), followed by a South Gloucestershire scheme at M5 Junction 16 (25) and the A40 Over Roundabout pinch point scheme (10).

The top three locations in the review period are detailed in Figure 10 below.

Analysis of the enquires for these schemes has not identified any needs or improvements to existing communication processes. However, enquires about other locations will be used to inform the identification of other need, including:

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54 Area 2 Watchman Report - April 2015 to June 2015

Figure 9: Customer Enquiries by Type – April to June 2015

Figure 10: Roadworks & Schemes Enquiries – Top 3 Locations – April to June 2015

Note: The Walham Viaduct scheme mentioned previously in this report (Section 3.4) does not feature here as most of it’s enquiries were received in July and August (outside of this Watchman Report period).

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55 Area 2 Watchman Report - April 2015 to June 2015

5.1 NRUSS Results

Figure 11 below summarises the NRUSS report from June 2015 and highlights how the South West compares with the national average. The green scores identify where the South West is above the national average and the red scores where it is below.

It is important to note that the motorway scores are entirely attributable to Area 2 (Area 1, Area 31 and Area 32 have no motorway).

The motorway scores reflects well on Area 2 and the ASC as we are above the national average in all but one category.

Once again the South West scored the highest satisfaction score (of all seven HA regions) in 2 of the 5 Motorway categories, these were Journey Time and Roadworks Management.

Figure 11: NRUSS Scores – Highlighting South West Performance against National Performance

5.2 Improving the Customer Experience

Skanska are committed to working with Highways England to improve customer satisfaction and we await the findings of the “Improve the customer experience in roadworks” project, not only for the A40 Walham Pilot, but also nationally.

It is unfortunate that other enhancements, including additional grass cutting, which would have helped provide a consistent whole journey experience, have been cancelled due to lack of resource funding. Again, it is difficult to understand how the objectives of the Roads Strategy will be achieved if the required funding is not available.

Funding permitting, there is also opportunity for further enhancements, including:

• Continuing to improve route and whole journey management of traffic management • Greater engagement with adjacent HE areas, local highway authorities, the Police and community groups • Consistent signing strategies for roadworks over an entire route (e.g. blanket TTROs to enable mandatory 50 mph speed restrictions to be used for all works) • Journey, rather than individual scheme information signing • Removing acceptable additional delay • Ensuring that customer satisfaction is included as a value in the Value Management of schemes

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56 Area 2 Watchman Report - April 2015 to June 2015

6.0 Maintenance Requirements

Where appropriate and feasible, identified need continues to be addressed through maintenance activities.

6.1 Maintenance Requirements Plans

Our approach to maintenance (and inspections) is detailed in our Maintenance Requirements Plan (MRP).

In additional to contractual requirements, the Agency may want to consider other/additional maintenance opportunities, which would contribute to greater customer satisfaction. These could include:

• Enhancing the condition of the soft estate (clean and tidy) • Additional resources to enable enhanced incident clear up times • Reduced winter treatment times to ensure all available winter vehicles are deployed.

7.0 Schemes

7.1 Significant schemes due to commence in Q3/Q4 of the in-year programme:

• M5 Fuel Signs – scheme with Ministerial commitment to install 4 no. fuel price signs on approach to services on the M5. • M5 J13 Cluster Schemes – fence to fence / junction to junction approach to delivery of a number of structures and pavement schemes (scheme now deferred by HE) • A40 Huntley Geotech Schemes – installation of piles to stabilise embankments and enable reinstatement of effective VRS (scheme now deferred by HE) • A303 Rawridge Hill – remediation of severe geotechnical failure involving land acquisition and a significant diversion. It is proposed that other schemes within the closure will also be undertaken • A46 Cold Ashton Roundabout – originally proposed and funded as part of the pinch point programme. Offline option was approved at value management in April 2015. Design 2015/16 with build starting at very end of financial year. Completion planned October 2016. • 7.2 Significant schemes in the forward programme / under study:

• M32 Eastville Viaduct – study in progress for major rehabilitation scheme (waterproofing, pavement, drainage, central VRS, parapets, noise barriers, lighting, signage, gantries) • M4 J18a – very preliminary study work undertaken regarding identification of a new interchange • M5 J11a Area – noise mitigation scheme, including pavements renewal, noise fencing and soft estate • M5 J19 – build on hold until queuing issues on county network resolved. • M5 J23 to 25 (NB & SB) MIDAS – major incident occurred November 2012 at M5 J25 SB with multiple fatalities, associated with reduced visibility and no driver information in advance of the site of the incident. Skanska are currently working with Highways England to identify the preferred options for these schemes. • A303/A36 Wylye Interchange - Interchange bridge over A303 will require major abutment reconstruction, bearing replacement and deck refurbishment. Geometry of structure may lead to impact on flow of A303 below. • A36 Victoria Road Footbridge - Footbridge is flagged to be replaced but may be under radar, will be potentially political as it’s in Salisbury and although alternative crossing points are available it is a popular crossing point. Currently at study phase.

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57 Area 2 Watchman Report - April 2015 to June 2015

8.0 Audit Performance

8.1 Internal Audit

Skanska Area 2 have carried out 4 internal audits (7.04 Risk Management, 7.03.05 Cost Capture & Schedule of Cost Components, 7.08.01 Health & Safety, 3.06 Network Occupancy), in the period from April to June in accordance with the internal audit schedule and the requirements of ISO 9001:2008. 3 non-conformance reports (NCR’s) were identified as a result of the audits. NCR’s were raised against the following processes:

• Risk Management • Health & Safety • Cost Capture & Schedule of Cost Components

In addition to the NCR’s raised, there were a number of observations and opportunities for improvement identified to improve the overall performance of the processes.

8.2 Contract Assurance Regime (CAR) Audit

In June 2015 Skanska were audited as part of Highways England’s Contract Assurance Regime (CAR). This was the 7th CAR audit of the Area 2 Asset Support Contract and the terms of reference for the audit were Financial Management, including:

• accruals process • compensation events • forecasting

The overall audit report gave a ‘Reasonable’ rating to Area 2, which demonstrates that systems and internal control arrangements are well established and working effectively, with minor areas of weakness being identified. There were 2 findings identified which are as follows:

• There is a clear and suitably detailed procedure in place which service provider staff follow covering the identification, assessing, reporting and monitoring of compensation events (CEs) • The suitability of the process by which the service provider (acting as service manager) assesses, agrees, reports and monitors CEs raised by the RTMC

Skanska continue to monitor and track progress of the findings in relation to the CAR audits.

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58 Appendix 1 – Accident Cluster Site Detail

riority riority

Cluster Route Location Reference Grid 2012 2013 2014 Years) Total (Three on Total Collisions 2 Network Area AIP Most Recent Accident of Summary problems Comments Recommendations P Study Team Safety Action 1 M5 M5 J16, 360677/ Collisions 9 9 4 22 11 Various locations without clear Within Managed Motorways. Pinch Point schemes (HA + South Glos) Monitor effects after opening - Monitor Almondsbury 183294 single concentration. including signalised NMU crossings in 2015. pinch point schemes. Concentration at A38 EB approach to rab. (non-Area2). Casualties 11 13 4 28

2 M4 M4 J15, Chiseldon 419205/ Collisions 8 5 9 22 4 None. Excessive visibility and high Majority of accidents not on Area 2 network. Monitor. Only take forward as - Monitor. 180949 entry speeds roundabout; Accidents on Area 2 network (7) spread over different locations without AIP if proportion of accidents on shunts due to queuing. concentrations. Area 2 network changes. Circulatory carriageway, badly marked( not Area 2) Casualties 14 7 12 33 Sudden braking at traffic lights on roundabout (non Area 2).

3 M32 M32 J2, Eastville 361138/ Collisions 10 6 3 19 8 2012 BBMM; M32 Route Shunts at rab entry. Give way No recommendations resulting in safety scheme. Most obvious Monitor - Monitor 175240 Safety Study. and lane change. accident concentrations on roundabout (non-HA). No concentration in location and type on Area 2 part of junction. Casualties 13 7 4 24 No recommendations

4 M5 M5 J29 296950 / Collisions 5 5 7 17 4 No AIP available. No AIP available. Very few accidents on Area 2 network. Off Area 2 network. Monitor. - Monitor. 93163

Casualties 10 8 10 28 Large improvement scheme implemented by Devon CC and DBFO in Raise issue with Devon CC 2012 (congestion reduction scheme). Accident numbers in cluster list indicate that accidents increased. Location moved from Cluster rank # 13 (2011-2013) to # 4 (2012-2014) . 5 M32 M32 J1, A4174 363493 / Collisions 8 6 3 17 3 2012 BBMM; M32 Route Accidents predominantly Eastbound approach (S Glos) to roundabout recently altered; None - Monitor 178581 Safety Study. concentrated on roundabout signalised Toucan crossing installed at M32 SB on slip in 2015. (South Gloucestershire)

Casualties 14 6 4 24

6 A303 Southfields 334296 / Collisions 5 6 5 16 14 2014 Skanska. Lane changes on rab Recommendations to alter destination markings (and arrows) and Take remedial scheme forward - Take scheme Roundabout 115339 hatching on rab forward

Casualties 5 6 5 16 Design 15/16; Construction 16/17.

7 A46 Hartley Bends 375098 / Collisions 7 6 3 16 16 2010 BBMM; A46 Route VAS sign, improved signing. Significant increase in accidents in 2012. Safety scheme and Monitor. - Monitor 170206 Safety Study. resurfacing implemented in July 2014.

Casualties 13 11 5 29 Reduction in accidents after Safety Scheme and resurfacing.

8 A40 Elmbridge Court 386304 / Collisions 6 5 5 16 13 2006 BBMM: A40 Remaining accidents after Safety Improvements (spiral markings) implemented early 2011. Keep Monitoring effects and - Monitor and await Roundabout 220036 Elmbridge Court and 2011 safety scheme. Various Although early indications were positive, later totals indicate that await reconstruction proposals Gloucestershire Longford Roundabouts; locations and accident types. improvement has been limited. Gloucester CC. CC scheme. Accident Investigation. No clear concentrations

Casualties 8 7 5 20 Larger scale works to roundabout proposed by Gloucestershire CC (as part of P&R development). Proposals include “Hamburger Roundabout”. Construction uncertain but programmed 2016. 9 A303 South Petherton 343686 / Collisions 6 6 2 14 14 2007 BBMM; A303 Reduced speed limit on rab Accident occurrence not altered after speed limit changes. - Take scheme Roundabout 116138 Roundabouts Review, approaches. Design 09/10. forward South Petherton RAB. Construction completed March 2011.

Document Ref: Watchman R0085 – August 2015 23

riority riority

Cluster Route Location Reference Grid 2012 2013 2014 Years) Total (Three on Total Collisions 2 Network Area AIP Most Recent Accident of Summary problems Comments Recommendations P Study Team Safety Action Casualties 7 9 3 19 2013 Skanska; A303 Change in WB entry geometry. Design 15/16. Construction 16/17. Take improvement scheme - South Petherton rab Changed lane markings rab. forward. Safety Study. Improved directional signing. 10 A40 Longford 383691 / Collisions 6 4 1 11 9 2006 BBMM: A40 Shunts, failure to give way, Serious congestion problems. Monitor effects of Pinch Point - Monitor. Roundabout 220475 Elmbridge Court and high approach speeds. Pinch Point scheme implemented February 2015 (widening, alterations scheme. Longford Roundabouts; to lining, signing) Accident Investigation. 2011 A40 Route Study Casualties 8 5 1 14 Shunts on rab approaches.

11 A36 Ower Roundabout, 433146 / Collisions 2 3 6 11 9 2007 BBMM; M27 Ower Shunt, loss of control, lane Safety scheme in 2008 appeared successful initially; accidents Study High Study jw M27 116463 Rab. changing. Various locations however remaining and accident numbers increasing in 2014.

Casualties 3 3 6 12 7 PIA at SB A36 entry to Roundabout.

12 M4 M4 J19, Hambrook, 364156 / Collisions 3 6 1 10 10 2006 BBMM: M4 J19 Shunts M4 WB off at rab, lane Safety Improvement scheme in 2008. At this location enhanced give- Study to investigate more - Take scheme jw M32 179375 Accident Investigation change accidents on rab, give way signs were installed. Scheme has not led to significant effective improvement options. forward. way. improvement at this location. Casualties 3 8 1 12 HFS, give way signing on yellow backing, alteration to location of give Design 15/16. Construction 2014 Skanska. way line at WB off slip 16/17.

13 M32 M32 J3, St Paul’s 360192 / Collisions 3 2 4 9 2 2012 BBMM; M32 Route Lane changes on rab, shunts. Far majority of PIA in cluster off Area 2 network (on slip and None - Monitor 174307 Safety Study. roundabout).

Casualties 7 2 5 14

14 M4 M4 J17, Stanton St 391683 / Collisions 2 5 2 9 4 2008 BBMM: M4 J17 Shunts on entering rab. Design 14/15. Needs re-VM as suggested realignment can not be - Quintin. 179547 Safety Study. realised within constraints.

Casualties 2 8 5 15 215 Skanska; WB + EB Re-VM-ed in 2015 with visibility screes only Design 15/16. Construction - Take scheme off slip study 16/17. forward

15 M5 M5 J27, Sampford 304718 / Collisions 4 3 1 8 8 2006 BBMM: M5 J27 Shunts on NB off slip. Widening and partial signalisation scheme submitted as pinch point Monitor 2015 Pinch Point - Monitor Peverell 114017 Accident Investigation. scheme. scheme

Casualties 5 3 1 9 2012 BBMM; M5 J27 Widening and part. Signalisation installed as Pinch Point in 2015. Signalisation study.

16 M5 M5 J23 331573 / Collisions 2 2 4 8 8 None Various location without strong Monitor - Assess 141353 concentration. Largest concentration on SB off slip (3 shunt accidents at give way. Casualties 2 5 8 15 Undertake quick closer study to asses viability of study

17 A46 A46/ A4 London 376635/ Collisions 1 3 4 8 3 None. New location. Majority of accidents off Area Monitor and only take forward if number of accidents on Area 2 Monitor - Monitor Road 166687 2 Network. network changes.

Casualties 1 4 10 15

18 A36 Whinwhistle Road, 430573 / Collisions 3 4 1 8 8 2012 BBMM; A36 Give way and right turn Design 14/15; Construction 15/16. Take safety scheme forward - Monitor Hampshire 118251 Whinwhistle junction accidents. AIP. Casualties 6 5 2 13 Rec.: VAS signs on A36 approaches.

Document Ref: Watchman R0085 – August 2015 24

riority riority

Cluster Route Location Reference Grid 2012 2013 2014 Years) Total (Three on Total Collisions 2 Network Area AIP Most Recent Accident of Summary problems Comments Recommendations P Study Team Safety Action 19 A303 Cartgate 348046 / Collisions 2 0 5 7 5 2007 BBMM; A303 Shunts, shunts on entry at Safety scheme (Cartgate Roundabout Widening) implemented in RSA4A (12 months after - Monitor. Roundabout 118933 Roundabouts Review; give way. – Large proportion March 2012 (alteration of entry and exit geometry, concentric lane opening) indicated significant Cartgate Roundabout. of problems located on A3088 markings rab). Considerable reduction of accidents in 2012 (after reduction in accidents. approach. scheme implementation). Slight increase in accidents in 2014, but still considerably lower than before construction of safety scheme. Casualties 2 0 6 8

20 A303 Sparkford 359853 / Collisions 2 2 3 7 5 2007 BBMM; A303 Various Various locations and accident types. No clear pattern. Several Monitor - Monitor Roundabout, 125860 Roundabouts review locations; no location with more than three PIA. Hazelgrove Casualties 2 2 4 8

21 A40 Over Roundabout 381886 / Collisions 2 3 2 7 4 None. Various locations and accident No single significant concentration in location or type. Monitor - Monitor 219637 types.

Casualties 2 3 2 7

22 A303 Longbarrow 409932 / Collisions 1 1 5 7 7 MM Southampton Accident numbers at Stonehenge improvement scheme (including re-design of Longbarrow Roundabout 141432 Stonehenge Longbarrow rab previously not rab) implemented in 2013. Accident numbers increased after scheme Improvement. identified as accident problem. implementation. Casualties 1 1 6 8 2015 Skanska; Conflicts due to incorrect lane Study still ongoing at time of writing cluster list. Short term: hatching + VM and take forward - VM and take Longbarrow choice A303 Eastbound. lining. Longer term: realignment of EB A303 roundabout entry. scheme forward Improvements 23 A36 Wilton Road 413594/ Collisions 1 4 2 7 7 Non. New Cluster. Various locations. New cluster location. Pedestrian accidents. Undertake study High Study. Salisbury 130402

Casualties 1 5 2 8 3 Pedestrian accidents (including 1 fatal)

24 M5 M5 J20-19 343789/ Collisions 1 2 3 6 6 None. Drainage study Accidents in standing water or Drainage improvement (carriageway reprofiling) designed. Monitor effects of drainage - Monitor Tickenham Hill 172328 done on basis of wet wet skid accidents. Construction to be completed in November 2015. improvements. accidents. Casualties 1 3 8 12

25 A40 A40/ A4136 Junction 371689/ Collisions 2 2 2 6 6 None. Signalisation Longhope Road Junction. High mast signals; improved junction geometry (lining and marking) Signalisation improvements to - Monitor Huntley 219399 renewal study with Shunts and driving through red and improved signalisation. be completed in 2015. safety input. traffic light on A40 Casualties 5 5 3 13

26 A36 St Mark’s 415019 / Collisions 3 2 1 6 4 2010 BBMM; Route No clear concentration in Roundabout, 130615 safety study St Pauls to location or accident types. Salisbury Circuit RAB. Casualties 3 2 2 7 2014 Skanska; route Shunts on approach to St VAS signs on approach to St Marks RAB. Design and construction Take improvement forward Monitor safety study St Pauls to Marks. 2015/16 Circuit RAB.

Source: Highways Agency - Area 2 Live Accident Database

Document Ref: Watchman R0085 – August 2015 25

61 Area 2 Watchman Report - July 2015 to September 2015

Area 2 Watchman Report July 2015 to September 2015

Version 2.9 November 2015

Document Ref: Watchman R0087 – November 2015 1

62 Area 2 Watchman Report - July 2015 to September 2015

Document history

Document ref: Watchman R0087 Version Purpose description Originated Checked Reviewed Authorised Date 1.0 Draft M Anning - - - 23-05-13 2.0 Issue M Anning S Wright G Masters D Gordon 21-06-13 2.1 Issue D Sharp S Wright M Anning D Gordon 31-10-13 2.2 Issue D Sharp S Wright M Anning D Gordon 29-01-14 2.3 Issue D Sharp S Wright M Anning D Gordon 29-04-14 2.4 Issue D Sharp S Wright M Anning N Tomlinson 29-07-14 2.5 Issue D Sharp S Wright M Anning N Tomlinson 28-10-14 2.6 Issue D Sharp G Masters M Anning N Tomlinson 27-02-15 2.7 Issue D Sharp G Masters M Anning N Tomlinson 27-05-15 2.8 Issue D Sharp G Masters M Anning M Anning 28-08-15 2.9 Issue D Sharp G Masters M Anning M Anning 30-11-15

Sign-off

Client/Staff Highways England Member Project Area 2 Asset Support Contract

Notice This report was produced by Skanska Area 2 team for Highways England and fulfils the specific purpose of producing the quarterly Watchman Report.

Document Ref: Watchman R0087 – November 2015 2

63 Area 2 Watchman Report - July 2015 to September 2015

Table of Contents Section Page 1.0 Introduction 4 2.0 Network Safety 5 - 7 3.0 Network Availability 8 - 15 4.0 Asset and Network Need 15 - 19 5.0 Customer Satisfaction 19 - 22 6.0 Maintenance Requirements 22 7.0 Schemes 23 - 23 8.0 Audit Performance 23

Appendix 1 24 - 26

Document Ref: Watchman R0087 – November 2015 3

64 Area 2 Watchman Report - July 2015 to September 2015

1.0 Introduction

This Watchman report covers the period from 1st July 2015 to 30th September 2015.

Our primary focus remains on the management of the two fundamental risks identified in the Contract, Network Safety and Network Availability. However, as we recognise the importance of aligning outcomes with Highways England’s changing priorities, we have also identified other areas of opportunity, particularly for improved customer satisfaction.

Operational outputs and network intelligence have been used to inform network needs and consequently, maintenance requirements and scheme identification.

Sources of data, information and other intelligence include:

In accordance with AMOR Part 1, we have made recommendations where appropriate.

Document Ref: Watchman R0087 – November 2015 4