102Nd Annual Convention of Rotary International

102nd Annual Convention of Rotary International

New Orleans, Louisiana, USA 21-25 May 2011

All information was current at the time of publication but is subject to change.

Welcome

Rotary International President Ray Klinginsmith, the RI Board of Directors, The Rotary Foundation Trustees, the 2011 New Orleans Convention Committee, the 2011 Host Organization Committee, and host districts 6150, 6190, 6200, 6800, 6820, and 6840 welcome you to New Orleans, Louisiana, USA, to “Let the Good Times Roll … Again!” at the 102nd annual Rotary International Convention. Whether you’re attending your 1st or 50th Rotary convention, you’ll ﬁnd that Rotary’s brand of service and fellowship makes every convention a life-enriching experience. Thank you for celebrating the 102nd Rotary convention in New Orleans, where the memories of the good times will last you a lifetime.

Ray Klinginsmith Kirksville, Missouri, USA President

Kalyan Banerjee Thomas M. K.R. Ravindran Vapi, Gujarat, India Thorﬁnnson Colombo, Western President-elect Eden Prairie Noon, Province, Sri Lanka Minnesota, USA Treasurer Vice President

Noel A. Bajat John T. Blount Elio Cerini Abbeville, Louisiana, Sebastopol, Milano Duomo, Italy USA California, USA

Kenneth W. Frederick W. Antonio Hallage Grabeau Hahn Jr. Curitiba-Leste, Nashua West, New Independence, Paraná, Brazil Hampshire, USA Missouri, USA

ii Stuart B. Heal Masaomi Kondo Masahiro Kuroda Cromwell, Senri, Osaka, Japan Hachinohe South, New Zealand Aomori, Japan

Kyu Hang Lee David C.J. Liddiatt Barry Matheson Anyang East, Clifton, Bristol, Avon, Jessheim, Norway Gyeonggi, Korea England

Samuel F. Owori Ekkehart Pandel John C. Smarge Kampala, Uganda Bückeburg, Germany Naples, Florida, USA

Ed Futa East Honolulu, Hawaii, USA General Secretary

iii 2011-12 RI Board of Directors

Kalyan Banerjee Vapi, Gujarat, India President

Sakuji Tanaka José Antonio F. Noel A. Bajat Yashio, Saitama, Antiório Abbeville, Louisiana, Japan Osasco, São Paulo, USA President-elect Brazil

Kenneth R. Boyd Elio Cerini Yash Pal Das Kerman, California, Milano Duomo, Italy Ambala, Haryana, USA India

Elizabeth S. Kenneth W. Stuart B. Heal Demaray Grabeau Cromwell, Sault Ste. Marie, Nashua West, New New Zealand Michigan, USA Hampshire, USA

iv Allan O. Jagger Paul Knyff Masaomi Kondo Elland, West Weesp Senri, Osaka, Japan Yorkshire, England (Vechtstreek-Noord), The Netherlands

Barry Matheson Shekhar Mehta Samuel F. Owori Jessheim, Norway Calcutta-Mahanagar, Kampala, Uganda West Bengal, India

Juin Park Kenneth M. John C. Smarge Suncheon, Schuppert Jr. Naples, Florida, USA Jeonranam, Korea Decatur, Alabama, USA

John Hewko General Secretary

v 2010-11 Rotary Foundation Trustees

Carl-Wilhelm Stenhammar Göteborg, Sweden Chair

William B. Boyd John F. Germ Doh Bae Pakuranga, Chattanooga, Hanyang, Seoul, Auckland, Tennessee, USA Korea New Zealand Vice Chair Chair-elect

Stephen R. Brown Lynn A. Hammond Dong Kurn Lee La Jolla Golden Loveland, Colorado, Seoul Hangang, Triangle, California, USA Seoul, Korea USA

Ashok M. Mahajan Anne L. Matthews David D. Morgan Mulund, Columbia East, Porthcawl, Mid Maharashtra, India South Carolina, USA Glamorgan, Wales

vi Samuel A. Kazuhiko Ozawa Louis Piconi Okudzeto Yokosuka, Bethel-St. Clair, Accra, Accra, Ghana Kanagawa, Japan Pennsylvania, USA

José Antonio Wilfrid J. Wilkinson Ed Futa Salazar-Cruz Trenton, Ontario, East Honolulu, Bogotá Occidente, Canada Hawaii, USA Cundinamarca, General Secretary Colombia

vii 2011-12 Rotary Foundation Trustees

William B. Boyd Pakuranga, Auckland, New Zealand Chair

Wilfrid J. Wilkinson Samuel A. Doh Bae Trenton, Ontario, Okudzeto Hanyang, Seoul, Canada Accra, Accra, Ghana Korea Chair-elect Vice Chair

Stephen R. Brown John F. Germ Antonio Hallage La Jolla Golden Chattanooga, Curitiba-Leste, Triangle, California, Tennessee, USA Paraná, Brazil USA

Lynn A. Hammond Jackson San-Lien John Kenny Loveland, Colorado, Hsieh Grangemouth, USA Taipei Sunrise, Scotland Taiwan

viii Dong Kurn Lee Ashok M. Mahajan Anne L. Matthews Seoul Hangang, Mulund, Columbia East, Seoul, Korea Maharashtra, India South Carolina, USA

Kazuhiko Ozawa Ian H.S. Riseley John Hewko Yokosuka, Sandringham, General Secretary Kanagawa, Japan Victoria, Australia

ix 2011 New Orleans Convention Committee

Ron D. Burton John T. Capps III Carolyn E. Jones Norman, Oklahoma, Morehead City- Anchorage East, USA Noon, North Alaska, USA Chair Carolina, USA Member Member

Subhash V. Kulkarni Carsten Dencker Duane R. Sterling Metairie (Sunrise), Nielsen Warrensburg, Louisiana, USA København, Missouri, USA Member Denmark Adviser Member

x 2011 Host Organization Committee

Subhash V. Kulkarni James Robert Molloy Metairie (Sunrise), South Shreveport, Louisiana, USA Louisiana, USA Chair District 6190 Representative Randall Feldman New Orleans, Louisiana, USA Douglas A. Seegers Vice Chair Monroe, Louisiana, USA District 6190 Gregory C. Lier Sr. Representative St. Charles Parish, Louisiana, USA William R. Foster Jr. Deputy Vice Chair Houma, Louisiana, USA District 6200 Horace J. Necaise III Representative Gautier, Mississippi, USA Deputy Vice Chair Clarence J. Prudhomme Welsh, Louisiana, USA Susan G. Simon District 6200 New Orleans, Louisiana, USA Representative Budget and Finance Chair Frank O. Givens III Byron R. Harrell Southaven, Mississippi, New Orleans, Louisiana, USA USA Civic and Government District 6800 Relations Chair Representative Michelle Minyard Michael W. Moffatt New Orleans, Louisiana, USA Memphis, Tennessee, USA Convention Bureau Liaison District 6800 Carole C. Neff Representative New Orleans, Louisiana, USA Roscoe Greene Jr. Legal Adviser Rankin County, Mississippi, Lawrence L. Boudreaux USA New Orleans, Louisiana, USA District 6820 Treasurer Representative Owen F. Lusk Charles A. Jordan Jr. Paragould, Arkansas, USA Greenville, Mississippi, USA District 6150 District 6820 Representative Representative Robert L. Warner Jr. Richard McCarthy III Jonesboro, Arkansas, USA New Orleans, Louisiana, USA District 6150 District 6840 Representative Representative

xi Auxiliary Members of the Executive Operating Committee

Jane A. Molloy Stuart J. Guey Jr. Mid-City Shreveport, Belle Chasse, Louisiana, Louisiana, USA USA Convention Promotion Evening of Fun, Food, Committee Member Fellowship & Fins Chair Neil Alford James Brian Hall Slidell North Shore, Covington, Louisiana, USA Louisiana, USA Technical Committee Chair Host Hospitality Chair Vaughn C. Brennan Donald Bryan Metairie (Sunrise), Slidell, Louisiana, USA Louisiana, USA District 6840 Volunteers HOC Recording Secretary Chair Dana Ehlinger Julia Burka Metairie (Sunrise), Sounds of the South Louisiana, USA Concert Chair Host-Ticketed Events Information Coordinator Rob Folse The (Gretna) West Bank, Marian Smith Louisiana, USA First Assistant to HOC HOC Website Committee Chair Chair Neela Kulkarni C. Wayne Gates Second Assistant to HOC Benton, Louisiana, USA Chair HOC Sergeant-at-Arms Chair

2011 New Orleans Convention Promotion Committee

Carolyn E. Jones David I. Clifton Jr. Anchorage East, Alaska, Sharon, Massachusetts, USA USA Chair Adriana De La Fuente Kawal Bedi Plateros Centro Historico, Chandigarh, Union Distrito Federal, Mexico Territory, India Bernard Dervaux Fabio Carballo Pérez Colombes, Hauts-de-Seine, San José Noreste, Costa France Rica Charles E. Clemmons Seabrook, Texas, USA xii Altimar Augusto Phyllis Jane Nusz Fernandes San Francisco, California, São Paulo-Anchieta, São USA Paulo, Brazil Peter L. Offer Abdulrahman O. Funsho Coventry Jubilee, West Kano, Kano State, Nigeria Midlands, England Jay D. Jacobs Terry Csaba Palmay Belhaven-Pantego, North Bramalea, Ontario, Canada Carolina, USA Arrigo Rispoli Jennifer E. Jones Fiesole, Italy Windsor-Roseland, Ontario, Melito Salazar Jr. Canada Diliman, Quezon City, Diane Kessel Knight Luzon, Philippines Fort Collins-Breakfast, Dilip R. Salgaocar Colorado, USA Mapuca, Goa, India Alexander Kwai-Wing Dae-Jin Shin Mak Seoul-Pukak, Seoul, Korea Kingspark, Hong Kong Takashi Uyeno Jane A. Molloy Yokohama, Kanagawa, Mid-City Shreveport, Japan Louisiana, USA Gregory P. Muldoon Roseville Chase, New South Wales, Australia

2011 Credentials Committee

Donald L. Mebus Fernando A. Quintella Arlington, Texas, USA Ribeiro Chair Boa Vista-Caçari, Roraima, Brazil Donald W. Cox Broadmeadows, Victoria, Barbara Hope Australia Shayeb-Helou North Greenville, South Celso Reyes García Carolina, USA Torreón, Coahuila de Zaragoza, Mexico Yoshimasa Watanabe Kojima, Okayama, Japan Sang-Koo Yun Sae Hanyang, Seoul, Korea

xiii ii x 2 iv vi xi xii 30 31 31 31 32 32 32 14 14 19 23 23 30 30 30 viii xiii ...... Convention Promotion Committee Convention Promotion ...... House of Friendship & House of Friendship & Directory of Booths, Exhibits, and Vendors PART 2 PART 1 Convention Program, Highlights & Plenary Session Workshops Food, Fun, and Entertainment (including Internet Cafe and Concessions) 2012 Bangkok Convention Member Services US$200 Million Challenge PolioPlus and Rotary’s Public Relations Entertainment Speakers Schedule Workshop Hours Grand Opening Parade Meeting Point, Message Board, and Banner Exchange House of Friendship Ofﬁcial Convention Program Convention Ofﬁcial 2010-11 RI Board of Directors RI Board 2010-11 RI and The Rotary Foundation Resource Center RI and The Rotary Foundation Resource Plenary Session Highlights Workshops 2011 Host Organization Committee 2011 Host Organization Committee 2011 Credentials 2011-12 RI Board of Directors Board 2011-12 RI Committee Orleans Convention 2011 New 2010-11 Rotary Foundation Trustees 2010-11 Rotary Foundation Trustees 2011-12 Rotary 2011 New Orleans

Contents Registration Information Professional CodeofConduct Post Office &ShippingServices Plenary SessionSeating Offices Mobility Assistance Lost &Found Internet Housing General Secretary’s Report&Treasurer’s Report Fundraising Convention Correspondence Banking/ATM Services Directory ofBooths,Exhibits&Vendors Attire Registration & Security Participant Bags On-Site Ticket Sales Registration Badges Rotary SeniorLeadershipOffices General Secretary’s Office Convention Office Rotary Projects Rotary MarketplaceLicensedVendors General/Cooperative Relationships Rotary FellowshipsandRotarianActionGroups Committees Commercial Booths Host Organization Committee (HOC) Hours Badge Stickers(LanguagesandAttendance) The RotaryFoundation Rotary PeaceCenters Rotary Officer BadgeRibbons Rotary Bookstore General Information 3 PART ...... 43 43 43 43 42 42 42 37 37 37 36 35 35 34 34 34 34 33 33 32 48 48 47 46 46 45 45 45 44 44 44 44 44 43

Contents 51 51 54 57 63 65 48 48 49 49 49 49 50 50 50 51 ...... PART 5 2011 Rotary International Convention Sponsors PART 4 Unofficial Affiliate Events Airport First Aid/Emergencies Department Fire Service, and Police, Ambulance PharmaciesClinics and List of Sponsors General Unofficial Affiliate Events Affiliate General Unofficial Rotary Guides (Sergeants-at-Arms) Guides Rotary Voting Delegates & Procedures Voting Events Affiliate Unofficial Global Networking Group Form RI Convention Order Safety & Security Simultaneous Interpretation Smoking Social Media Transportation Visuals & Music

Contents PA RT 1

Convention Program, Plenary Session Highlights & Workshops Convention Registration/RI Ticket Sales for preconvention Includes registration Council, meetings – Rotary Reunion, RYLA Exchange Officers Rotaract, and Youth Halls D1-D3 Morial Convention Center, area: in the registration Available host event tickets, and host hospitality, bags registrant Reception Rotary Reunion Welcome North Foyer of Morial Convention Center, La Nouvelle Orleans Ballroom Welcome Exchange Officers Youth Reception Rooms 280-282 Morial Convention Center, icon listed next to the plenary sessions indicates icon listed next to the Thursday 19 May 2011 May 19 Thursday that simultaneous interpretation is available in English, that simultaneous interpretation and Portuguese, Italian, Japanese, Korean, French, Spanish. Council is by invitation only. The 2011 RYLA of plenary sessions is Audiotaping or videotaping prohibited. devices in luncheon, Please turn all electronic off sessions. workshop, and plenary is subject to change. The program The t t t t 2 17:00-18:00 18:00-20:00 Thursday, 19 May Thursday, 15:00-19:00 All events will be held at the ErnestAll events Convention N. Morial otherwise noted. Center unless Orleans New Center Boulevard, 900 Convention P: +504-582-3000 t Official Convention Program Program Convention Official

Official Convention Program 19:00-21:30 09:00-17:00 09:00-17:30 09:00-18:00 09:00-16:30 08:00-18:00 Friday, 20May 09:00-12:00 08:00-18:00 Saturday, 21May Morial ConventionCenter, Rooms278-282 Banquet Youth Exchange Officers Receptionand Morial ConventionCenter, Rooms271-273 Meeting Youth Exchange Officers Preconvention Morial ConventionCenter, Rooms393-396 Rotaract Preconvention Meeting Hilton NewOrleansRiversideHotel RYLA Council Orleans Ballroom Morial ConventionCenter, LaNouvelle Rotary Reunion registrant bags host hospitality, hosteventtickets,and Available intheregistration area: Morial ConventionCenter, HallsD1-D3 Youth ExchangeOfficers meetings –RotaryReunion,Rotaract,and Includes registration forpreconvention Convention Registration/RITicketSales Orleans Ballroom Morial ConventionCenter, LaNouvelle participants Includes RYLA CouncilandRotaractmeeting Rotary Reunion registrant bags host hospitality, hosteventtickets,and Available intheregistration area: Morial ConventionCenter, HallsD1-D3 Youth ExchangeOfficers meetings –RotaryReunion,Rotaract,and Includes registration forpreconvention Convention Registration/RITicketSales Friday 20, Saturday 21 May 2011 (RI-ticketedevent) (invitationonly) 3

Official Convention Program (host-ticketed (host-ticketed event) Youth Exchange Officers Preconvention Preconvention Officers Exchange Youth Meeting 271-273 Rooms Center, Morial Convention for First-Time Convention Orientation Attendees 388-390 Rooms Center, Morial Convention Host: International Fellowship of Rotarian Convention Goers House of Friendship Halls G-H Morial Convention Center, at the House of Friendship: Available Internet food court, entertainment, cafe, Rotary Marketplace, lounge, Meeting Point, Resource RI and The Rotary Foundation ribbons, Secretariat and booths for Center, and Global services, voting delegates, Networking Groups House of Friendship Grand Opening Parade Foyer of Morial Convention Center, Halls G-H Sounds of the South Concert event) New Orleans Morial Convention Center, Auditorium Conference Theatre, Orientation for First-Time Convention Attendees Rooms 388-390 Morial Convention Center, Host: International Fellowship of Rotarian Convention Goers Evening of Fun, Food, Fellowship, and Fins Aquarium of the Americas Saturday 21 May 2011 21 May Saturday 4 09:00-12:00 10:00-11:00 10:00-18:00 12:15-13:00 14:30-16:30 16:30-17:30 18:30-21:30

Ofﬁcial Convention Program 13:30-15:30 13:00-13:30 12:00 10:00-11:00 08:00-18:00 08:00-18:00 Sunday, 22May Opening PlenarySession King’n Trio Morial ConventionCenter, HallsE-F Preplenary Entertainment Plenary HallDoorsOpen Rotary ClubofMaryville,Tennessee, USA Event Chair: Auditorium B Morial ConventionCenter, Conference Interfaith Service Networking Groups services, votingdelegates,andGlobal Center, and booths forribbons,Secretariat RI andTheRotaryFoundationResource lounge, MeetingPoint,RotaryMarketplace, cafe,foodcourt,entertainment, Internet Available attheHouseof Friendship: Morial ConventionCenter, HallsG-H House ofFriendship registrant bags host hospitality, hosteventtickets,and Available intheregistration area: Morial ConventionCenter, HallsD1-D3 Convention Registration/RITicketSales Simon Estes United States oftheNationalAnthem Performance (SCRYE) South CentralRotaryYouth Exchange Flag Ceremony Pennsylvania, USA Rotary ClubofCanonsburg-Houston, Stephanie A.Urchick Introduction oftheFlagCeremony Oklahoma, USA Rotary ClubofNorman, Convention CommitteeChair Ron D.Burton,2011NewOrleans Call toOrder andWelcome Remarks Morial ConventionCenter, HallsE-F Karen K.Wentz Sunday 22May 2011 5

Ofﬁcial Convention Program Convention Registration/RI Ticket Sales Halls D1-D3 Morial Convention Center, area: in the registration Available host event tickets, and host hospitality, bags registrant House of Friendship Halls G-H Morial Convention Center, at the House of Friendship: Available Internet cafe, food court, entertainment, lounge, Meeting Point, Rotary Marketplace, RI and The Rotary Foundation Resource and booths for ribbons, Secretariat Center, services, voting delegates, and Global Networking Groups New Orleans Pianist/Entertainer of Lacy J. Dalton Introduction Ron D. Burton Lacy J. Dalton Country and Western Music Artist Introduction of Past RI Presidents of Introduction Ron D. Burton of RI President Introduction Murphey Michael Martin Address Welcome RI President Ray Klinginsmith, Missouri, USA Rotary Club of Kirksville, Central by South Musical Presentation (SCRYE) Exchange Rotary Youth and District Director Steven M. Selvick, Choir Governor (Breakfast), Bay Rotary Club of Sturgeon Wisconsin, USA Performance will include accompanists Mills Simon Estes and Jerry Entertainment Feature of Ronnie Kole Septet Introduction Ron D. Burton Ronnie Kole Septet Sunday 22, Monday 23 May 2011 23 May Monday 22, Sunday 6 Monday, 23 May Monday, 08:00-18:00 08:00-18:00

Ofﬁcial Convention Program 09:30-11:40 08:15 Presentation Video 09:25-09:30 08:45-09:20 Plenary Session2 Plenary HallDoorsOpen “Come JoinUs” Langley UkuleleEnsemble Morial ConventionCenter, HallsE-F Preplenary Entertainment Katrina Revisited:TheRotaryClubof Irvin MayﬁeldSeptet Shared History:Musicand NewOrleans Rotary ClubofEastHonolulu,Hawaii,USA Ed Futa,RIGeneralSecretary Announcements Rotary ClubofKirksville,Missouri,USA Ray Klinginsmith,RIPresident Call toOrder Morial ConventionCenter, HallsE-F New Rotary Clubof Nkwazi, Zambia Vice Chair ReviewCommittee District Governors Patrick D.Chisanga Rotary’s Role inAfrica Ray Klinginsmith Introduction oftheRIBoard ofDirectors Founder, TheNexgenGroup Michael McQueen Generation Y New RulesofEngagement:Understanding Christian, Mississippi,USA Kathie G.Short,RotaryClubofPass My NewOrleansStory and Authorof Julia Reed, Scholar RotaryFoundationAmbassadorial former Kathleen Koch,Broadcastand Journalist Panelists: Rotary ClubofNewOrleans,Louisiana,USA Chair Committee Vice Randall Feldman,HostOrganization Moderator: Orleans PanelPresentation Newsweek The HouseonFirstStreet: Monday 23May 2011 ContributingEditor 7

Ofﬁcial Convention Program (host-ticketed event) Convention Registration/RI Ticket Sales Halls D1-D3 Morial Convention Center, host event area: in registration Available bags tickets and registrant House of Friendship Halls G-H Morial Convention Center, at the House of Friendship: Available Internet cafe, food court, entertainment, lounge, Meeting Point, Rotary Marketplace, RI and The Rotary Foundation Resource and booths for ribbons, Secretariat Center, services, voting delegates, and Global Networking Groups Workshops various rooms Morial Convention Center, Workshops various rooms Morial Convention Center, Leadership Luncheon President-elect’s (RI-ticketed event) La Nouvelle Morial Convention Center, Orleans Ballroom Musical Presentation Musical Music and the Simon Estes Simon Estes Cape Town, Alumni Choir of High School South Africa Luncheon Recognition President’s event) (RI-ticketed La Nouvelle Morial Convention Center, Orleans Ballroom Chair: for Coordinator Duane R. Sterling, Rotarian the RI President USA Missouri, Rotary Club of Warrensburg, Workshops various rooms Morial Convention Center, Workshops various rooms Morial Convention Center, Host Hospitality Night Monday 23, Tuesday 24 May 2011 24 May Tuesday 23, Monday 8 08:00-18:00 08:00-18:00 09:00-10:00 10:30-11:30 12:00-13:30 Tuesday, 24 May Tuesday, 12:00-13:30 14:00-15:00 15:30-16:30 16:00-21:00

Ofﬁcial Convention Program 15:00-17:00 13:45 Presentation Video 14:55-15:00 14:15-14:50 Shared History:Musicand NewOrleans Rotary ClubofEastHonolulu,Hawaii,USA Ed Futa,RIGeneralSecretary Report Announcements andPreliminary Credentials Oklahoma,USA Rotary ClubofNorman, Convention CommitteeChair Ron D.Burton,2011NewOrleans Call toOrder Morial ConventionCenter, HallsE-F Plenary Session3 Plenary HallDoorsOpen Rotary ClubofMarikina,Rizal,Philippines Virgilio G.Farcon Jr., DistrictGovernor District 3800 Preservation HallBand Morial ConventionCenter, HallsE-F Preplenary Entertainment England Rotary ClubofElland,West Yorkshire, Allan O.Jagger, RIDirector-elect Chair: KIRO 7Eyewitness News(Seattle) Penny LeGate, NewsAnchorandReporter No Surrender! Stenhammar Carl-Wilhelm Now theFuture Plan—WhatNext? Vision Rotary ClubofGöteborg, Sweden Stenhammar,Carl-Wilhelm Trustee Chair Trustees Introduction ofTheRotaryFoundation Florida StateUniversity, USA President EmeritusandProfessor Talbot “Sandy”D’Alemberte Award RecipientRemarks 2010-11 GlobalAlumniServicetoHumanity ofLouisiana,USA Governor Bobby Jindal Welcome RemarksVideo Irvin MayﬁeldSeptet Tuesday 24 May 2011 9

Ofﬁcial Convention Program Convention Registration/RI Ticket Sales Halls D1-D3 Morial Convention Center, bags registrant area: in registration Available House of Friendship Halls G-H Morial Convention Center, at the House of Friendship: Available Internet cafe, food court, entertainment, lounge, Meeting Point, Rotary Marketplace, RI and The Rotary Foundation Resource and booths for ribbons, Secretariat Center, services, voting delegates, and Global Networking Groups Plenary Hall Doors Open Entertainment Preplenary Halls E-F Morial Convention Center, Rotary Club of Seoul Chorus, Seoul, Korea Team Forensics Cabot High School Varsity (Arkansas, USA) Recognition of the Paul Harris Portrait Portrait the Paul Harris of Recognition Club Per Capita the Large Auction and Challenge Polio Fundraising Carl-Wilhelm Stenhammar Gates of Bill Introduction Scott, InternationalRobert S. PolioPlus Committee Chair Canada Ontario, Rotary Club of Cobourg, on Polio: Going the Distance to Get Rid of the Last 1% What It Will Take Bill Gates, Cochair Foundation Bill & Melinda Gates Million Challenge US$200 Rotary’s Announcement Vice Chair Germ, Trustee John F. Tennessee, Rotary Club of Chattanooga, USA Dining Experience Quarter French (host-ticketed event) various restaurants Quarter, French Tuesday 24, Wednesday 25 May 2011 25 May Wednesday 24, Tuesday 10 Wednesday, 25 May Wednesday, 08:00-16:00 08:00-16:00 08:15 08:45-09:30 —

Official Convention Program 09:30-11:40 Larry Potter Musical Presentation Minnesota, USA Rotary ClubofEdenPrairieNoon, PresidentThomas M.Thorfinnson,RIVice Rotary: ARockStarExperience John Hewko,RIGeneralSecretary-elect RI GeneralSecretary-elect Remarks Rotary ClubofYashio, Saitama,Japan Sakuji Tanaka, RIPresident-nominee Acceptance RemarksbyPresident-nominee Ray KlinginsmithandEdFuta Presiders: Election ofOfficers andPresident-nominee Rotary ClubofBangrak,Thailand Organization Committee Chair Noraseth Pathmanand,2012Host Rotary ClubofDelhiMid-Town, Delhi,India Committee Chair O.P. Vaish, 2012BangkokConvention 2012 BangkokConventionPromotion Rotary ClubofVapi, Gujarat,India Kalyan Banerjee,RIPresident-elect Bridging ContinentstoEmbraceHumanity Rotary ClubofBarcelona Condal, Spain Julio Sorjús,AidetotheRIPresident-elect Introduction ofRIPresident-elect andFamily New Zealand Rotary ClubofPakuranga,Auckland, B.Boyd,TrusteeWilliam Chair-elect Images Irvin MayfieldSeptet Shared History:Musicand NewOrleans Rotary ClubofEastHonolulu,Hawaii,USA Ed Futa,RIGeneralSecretary Announcements andCredentials Report Rotary ClubofKirksville,Missouri,USA Ray Klinginsmith,RIPresident Call toOrder Morial ConventionCenter, HallsE-F Plenary Session4 Wednesday 25 May 2011 11

Ofﬁcial Convention Program On to Bangkok Luncheon Bangkok On to event) (RI-ticketed La Nouvelle Center, Morial Convention Orleans Ballroom Chair: Host Pathmanand, 2012 Noraseth Committee Chair Organization Thailand Rotary Club of Bangrak, Workshops various rooms Morial Convention Center, Open Plenary Hall Doors Entertainment Preplenary Halls E-F Morial Convention Center, Simon Estes Music Simon Estes and the Choir of Cape Town, High School Alumni South Africa Closing Plenary Session Morial Convention Center, Halls E-F Morial Convention Center, Call to Order Ron D. Burton, 2011 New Orleans Convention Committee Chair Rotary Club of Norman, Oklahoma, USA Banner Exchange I Helped Ed Futa, RI General Secretary Rotary Club of East Honolulu, Hawaii, USA and Family of RI President Introduction for Duane R. Sterling, Rotarian Coordinator the RI President Missouri, USA Rotary Club of Warrensburg, Recognition of Convention and Host Committees, and Rotary Organization Guides Ray Klinginsmith, RI President Rotary Club of Kirksville, Missouri, USA Closing Remarks President’s Ray Klinginsmith Entertainment Feature of Michael Martin Murphey Introduction Ron D. Burton Wednesday 25 May 2011 25 May Wednesday 12 12:00-13:30 14:00-15:00 14:45 15:30-16:00 16:00-18:30

Ofﬁcial Convention Program Earth” Closing Song:“LetThere BePeaceon Kirksville Connection—AmericanBluegrass andtheRage Rhonda Vincent Ron D.Burton the Rag Introduction and ofRhondaVincent American WesternSinger-Songwriter Michael MartinMurphey e Wednesday 25 May 2011 13

Ofﬁcial Convention Program Plenary Session Highlights

All plenary sessions take place at the Morial Convention Center. Recorded music from some of the most renowned artists in New Orleans will be played before each session.

Entertainment

Plenary Session Highlights King’n Trio 0QFOJOH1SFQMFOBSZ&OUFSUBJONFOUt4VOEBZ .BZ 13:00 This group is made up of four members of the Rotary Club of Grand Junction, Colorado, USA, who have performed fun sing-along music since 2001, driven by their philanthropic efforts. The group’s broad repertoire includes the self-penned Rotary ditties “Four-Way Test” and “100 Years of Rotary.” The group has raised more than $160,000 for The Rotary Foundation and other charities, including a music program for grade school students. With the help of their Rotary club, the singers have released ﬁve CDs.

South Central Rotary Youth Exchange (SCRYE) 0QFOJOH1MFOBSZ4FTTJPOt4VOEBZ .BZ SCRYE is an RI Board-recognized multidistrict group dedicated to the advancement of Rotary Youth Exchange. Efforts by RI President Ray Klinginsmith were key to its formation in 1985. Today, SCRYE consists of 35 Rotary districts in 15 U.S. states. The group assists its member districts with training, promoting Youth Exchange, standardizing administrative procedures, and complying with the regulations of RI, the U.S. Department of State, and the Council on Standards for International Educational Travel.

Simon Estes 0QFOJOH1MFOBSZ4FTTJPOt4VOEBZ .BZ 1MFOBSZ4FTTJPOt.POEBZ .BZ $MPTJOH1SFQMFOBSZ&OUFSUBJONFOUt8FEOFTEBZ .BZ 15:30 Estes, a world-renowned opera star, has been a distinguished professor and artist-in-residence at Wartburg College in Iowa, USA, since 2002 and at Iowa State University since 1997. He performs with Wartburg music groups, works with student musicians, and serves as a resource for a variety of classes.

14 A native of Iowa, Estes studied under Charles Kellis at the University of Iowa before attending the Juilliard School of Music in New York City. He received a grant to study abroad and made his professional operatic debut in 1965 at the Deutsche Oper Berlin. Winner of a bronze medal at the Tchaikovsky Competition in Moscow a year later, he made his Metropolitan Opera debut in 1982. Estes has taught at Juilliard and has given master classes throughout Africa, Europe, South America, and the United States. A well-known youth advocate, he has established four scholarship foundations for young people, including the Switzerland-based Simon Estes International Foundation for Children. The Simon Estes Music High School Alumni Choir, near Cape Town, South Africa, is named in his honor. Estes has performed for six U.S. presidents, royalty, and dignitaries such as Nelson Mandela.

Michael Martin Murphey 0QFOJOH1MFOBSZ4FTTJPOt4VOEBZ .BZ $MPTJOH1MFOBSZ4FTTJPOt8FEOFTEBZ .BZ Plenary Session Highlights Known as the “singing cowboy poet,” Murphey is on a quest to capture through music the soul of America’s deserts, plains, and mountains. Murphey’s music reﬂects his commitment to issues involving farmers and ranchers, open space, and the management of natural resources. “Progressive country” and “outlaw music” are two labels that have been given to Murphey’s music, which combines blues, country, pop ballad, rock and roll, bluegrass, Western swing, cowboy, and jazz elements. Murphey wrote and recorded the hit song “Wildﬁre,” which reached No. 1 on radio and record charts. He won the Best New Artist award in 1983 from the Academy of Country Music. In 1987, Murphey founded Westfest, a Western-culture festival in Colorado. Through his subsequent expansion of Westfest to other states, he has become synonymous with Western showmanship and culture. A Paul Harris Fellow, Murphey has entertained and spoken at numerous Rotary events.

Ronnie Kole 0QFOJOH1MFOBSZ4FTTJPOt4VOEBZ .BZ Kole, an internationally renowned jazz pianist based in New Orleans, was the ﬁfth person inducted into the New Orleans Musical Legends Park and has been honored with a life-size bronze statue in the French Quarter. As a protégé of Al Hirt, Kole kicked off his professional career on television, gaining exposure on The Tonight

15 Show Starring Johnny Carson. He developed his musical style playing regularly in Hirt’s club on Bourbon Street and eventually opened his own club, Kole’s Corner, which became a popular New Orleans entertainment venue. With his club now closed, he has dedicated himself to performing in concerts, in the United States and abroad. Kole has recorded 32 albums, including Kole Alone; Swing Hot Swing Kole; Music of the Vines, Volumes I and II; and A Ronnie Kole Christmas. His career has included performances for six U.S. presidents and Pope John Paul II. Plenary Session Highlights Lacy J. Dalton 0QFOJOH1MFOBSZ4FTTJPOt4VOEBZ .BZ Country music star Dalton is renowned for her soulful voice and gritty style, a product of her diversiﬁed musical tastes. Born in Pennsylvania, USA, into a family of musicians, Dalton was inﬂuenced by the classic country music of the ’40s, ’50s, and ’60s and by the folk and rock sounds of writers and artists like Joan Baez, Bob Dylan, and Fred Neil. A songwriter as well as a performer, Dalton loves good music with a meaningful message. Many of her songs have reached No. 1 on country music charts. Her signature song, “16th Avenue,” made the Billboard Magazine list of Country’s Top 100 Songs of all time. Over the last couple of years, Dalton has toured to promote her new music, which has been called “Americana.” She is currently recording two CDs — Songs of the New West, a collection of outlaw country songs, and What Don’t Kill You Makes You Strong.

Langley Ukulele Ensemble 1SFQMFOBSZ&OUFSUBJONFOU 1MFOBSZ4FTTJPOt.POEBZ 23 May, 08:45 The Langley Ukulele Ensemble, from Langley, British Columbia, Canada, has performed under the direction of Peter Luongo since the 1980s. The ensemble’s 19 members, most of them students, range in age from 12 to 21. Performing as many as 80 concerts a year, the group has traveled throughout Canada, the United States, and Japan, and in 2009 was featured at the third International Ukulele Ceilidh in Liverpool, Nova Scotia. The ensemble has also appeared at the Sheraton Waikiki resort in Honolulu, Hawaii, for the past 16 years. The ensemble has performed at district conferences, fundraising events, and presidents-elect training seminars for 30 years. The New Orleans convention marks the group’s third appearance at an RI Convention. Luongo

16 is a past president of the Rotary Club of Langley and a Paul Harris Fellow. In keeping with the group’s motto, “Enriching Lives through Music,” the members strive to achieve musical excellence and to use music as a leadership vehicle.

Irvin Mayfield 1MFOBSZ4FTTJPOT BOEt.POEBZ8FEOFTEBZ 23-25 May Trumpeter, bandleader, and composer — as well as cultural ambassador for New Orleans — Mayfield represents the continuity of the city’s jazz legacy. Though Mayfield is only in his 30s, his musical virtuosity and devotion to jazz have made him one of the most recorded and honored jazz musicians of his generation. In 2002, he founded the New Orleans Jazz Orchestra (NOJO), which, under his artistic direction, won the 2010 Grammy Award for Best Large Jazz Ensemble for its critically acclaimed CD, Book One. The 20-piece ensemble is one of the most sought-after touring jazz orchestras in the country.

A proponent of linking jazz with academia, Mayfield Plenary Session Highlights established the New Orleans Jazz Institute at the University of New Orleans in 2008. The institute has launched the Saturday Music School for local elementary students, established a consortium of jazz professionals throughout the New Orleans area, initiated a high school scholarship competition in partnership with the Satchmo Summer Fest, and created UNOJO (the University of New Orleans Jazz Orchestra) — a student orchestra patterned after Mayfield’s own NOJO. Mayfield is a professor of professional practice at the University of New Orleans and teaches “New Orleans as Discourse,” a forum where students interact with nationally recognized cultural, business, and political leaders. Nominated by President Barack Obama, Mayfield is a member of the National Council on the Arts, the advisory board of the National Endowment for the Arts.

Preservation Hall Band 1SFQMFOBSZ&OUFSUBJONFOU 1MFOBSZ4FTTJPOt5VFTEBZ 24 May, 14:15 Founded in 1961 by Allan and Sandra Jaffe, the renowned band has traveled worldwide spreading their mission to nurture and perpetuate the art form of New Orleans jazz. Many of the band’s charter members performed with jazz pioneers such as Buddy Bolden, Jelly Roll Morton, Louis Armstrong, and Bunk Johnson. Band leaders have included the brothers Willie and Percy Humphrey, husband and wife Billie and De De Pierce, famed pianist Sweet Emma Barrett, and Wendall and John Brunious.

17 Today, under current creative director Ben Jaffe, the son of the founders, Preservation Hall continues with a deep reverence and consciousness of its greatest attributes as a band, venue, and record label.

Rotary Club of Seoul Chorus, Seoul, Korea 1SFQMFOBSZ&OUFSUBJONFOU 1MFOBSZ4FTTJPOt Wednesday, 25 May, 08:45 Chartered in 1995, the Seoul Chorus club is dedicated to providing service through music — the universal language of peace, understanding, and love. Under the Plenary Session Highlights current leadership of club president In Ae Lim, the chorus is composed of 28 members and has brought hope and inspiration to underprivileged people in the community. The group performs at international events hosted by Rotary districts throughout Korea, particularly by District 3650, its home district. The chorus, known as the “singing ambassador of goodwill” representing Rotarians of Korea, has also traveled to Japan and Thailand to perform at Rotary events. Some of the group’s accomplishments include holding a beneﬁt concert and raising W10 million (US$8,800) to help students from low-income families in Seoul. Most recently, the chorus performed at the 2010 Rotary institute in Seoul. The Seoul Chorus club is a source of pride for District 3650 and continues to make big strides.

Cabot High School Varsity Forensics Team 1SFQMFOBSZ&OUFSUBJONFOU 1MFOBSZ4FTTJPOt Wednesday, 25 May, 08:45 The award-winning Cabot High School varsity forensics team, from Arkansas, USA, will present “Let Rotary’s Light Shine.” The piece was written and directed by the school’s ﬁne arts director, Jane Balgavy, at the request of Past District Governor Debbie Brinkley. In 2010, it was performed for the District 6150 Conference and for the South Central Rotary Youth Exchange Conference in Little Rock.

Larry Potter 1MFOBSZ4FTTJPOt8FEOFTEBZ .BZ Potter is a musician, songwriter, and professional vocalist who has entertained audiences throughout Asia, Europe, and the United States for over 15 years. A Rotarian since 2002, he has served as president of the Rotary Club of Murrieta, California, USA. For more information on Potter visit www.potterproductionsonline.com.

18 Rhonda Vincent and the Rage $MPTJOH1MFOBSZ4FTTJPOt8FEOFTEBZ .BZ Born into a performing family in Missouri, USA, Vincent from an early age dedicated herself to understanding and excelling at every aspect of her musical craft. She’s been called “the new queen of bluegrass” by the Wall Street Journal. And although bluegrass may characterize her style, her music is far more inclusive, incorporating contemporary touches while drawing deeply from the haunting mountain soul of classic bluegrass. Rhonda Vincent and the Rage — her backing band — have over 70 awards to their credit, including a coveted Entertainer of the Year award from the International Bluegrass Music Association and seven consecutive IBMA Female Vocalist of the Year awards. Vincent’s most recent album, Taken, features special guests including Dolly Parton, Richard Marx, Little Roy Lewis, and Vincent’s daughters, Sally and Tensel Sandker, who perform in their own band, Next Best Thing. Plenary Session Highlights Speakers

Ray Klinginsmith Master of Ceremonies A member of the Rotary Club of Kirksville, Missouri, USA, and a Rotarian since 1961, Klinginsmith is Rotary International’s 2010-11 president. He was a member of the 1985-87 RI Board of Directors and served as chair of its executive committee in 1986-87. He has also served Rotary as chair of the 1998 Council on Legislation in New Delhi, chair of the 2008 Los Angeles Convention Committee, and 2005-06 vice chair of The Rotary Foundation Board of Trustees. Klinginsmith is a Major Donor and a recipient of the Foundation’s Citation for Meritorious Service and Distinguished Service Award. Klinginsmith was the president of Chariton Valley Association for Handicapped Citizens since its inception in 1982 until 2009. In 1988, he received the Parent/ Caretaker Award from the Missouri Planning Council for Developmental Disabilities. He is a former member of the executive board for the Great Rivers Council of the Boy Scouts of America and a recipient of its Silver Beaver Award for adult volunteers.

19 Michael McQueen 1MFOBSZ4FTTJPOt.POEBZ .BZ McQueen is a 29-year-old Australian speaker, social researcher, and business owner. Recognized internationally as a leading authority on trends in youth culture, he is the founder of a training consultancy called the Nexgen Group. The Nexgen Group’s mission is to help generations better understand and connect with each other. Over the past ﬁve years, McQueen and his organization have presented to and worked with over 100,000 people across four Plenary Session Highlights continents. McQueen has written two best-selling books. His ﬁrst, The “New” Rules of Engagement, focuses on demographic trends and strategies for engaging with Generation Y. His latest, Memento, is designed to help parents and grandparents pass on their stories and life lessons as a hand-written legacy to the next generation. For more on McQueen and the Nexgen Group visit www.thenexgengroup.com.

Patrick D. Chisanga 1MFOBSZ4FTTJPOt.POEBZ .BZ Chisanga is executive chair of Muchanga Investments Ltd., an investment holding company that he founded in 1987. He is also the managing consultant of Dynamic Concepts Limited, a corporate governance consulting ﬁrm that serves Zambia and Southern Africa as a whole. Chisanga serves on the boards of several local and international organizations. He is an adviser to Konkola Copper Mines, Zambia’s largest copper mining company, and is a member of the Private Sector Advisory Group at the International Finance Corporation, a World Bank Group. Chisanga also has served as a member of the council of the Commonwealth Association for Corporate Governance, president of the Institute of Directors of Zambia, and chair of the Institute of Chartered Secretaries and Administrators in Zambia. Before venturing into the private sector in 1992, he served for nearly 20 years in the public and parastatal sectors of Zambia in various leadership capacities. Chisanga is a past district governor and a former RI training leader. He is a recipient of The Rotary Foundation’s Citation for Meritorious Service and the RI Service Above Self Award.

20 Carl-Wilhelm Stenhammar 1MFOBSZ4FTTJPOt5VFTEBZ .BZ A member of the Rotary Club of Göteborg, Sweden, and a Rotarian since 1974, Stenhammar is the 2010-11 Rotary Foundation trustee chair. He has held numerous positions at the club, district, and international levels. His international service to Rotary began in 1991 with his appointment to the Youth Service Committee, which he chaired in 1993-94. During his 1996-98 term as RI director, he was on several Board committees, serving as a member of the executive committee, chair of the ﬁnance committee, and vice chair of the audit committee. In 2005-06, he served as RI president. Stenhammar has been a member of the RI Audit and Operations Review Committee and the 2001 San Antonio Convention Committee. He was also chair of the Permanent Fund Committee for Europe and Rotary International in Great Britain and Ireland, and general coordinator of the Literacy and Education Task Force. He is a PolioPlus national advocacy adviser, International PolioPlus Committee member, and Polio Eradication Plenary Session Highlights Advocacy Task Force chair.

Talbot “Sandy” D’Alemberte 1MFOBSZ4FTTJPOt5VFTEBZ .BZ D’Alemberte, an attorney and president emeritus of Florida State University, has been chosen by The Rotary Foundation Trustees as the 2010-11 recipient of the Foundation’s Global Alumni Service to Humanity Award. D’Alemberte, who has received numerous honors for his legal work and university leadership, is a champion of pro bono legal service. A former president of the American Bar Association, he helped create its Central European and Eurasian Law Initiative, which has helped newly emerging democracies in those regions with constitutional, legal, and institutional reforms since 1990. Building on the initiative’s success, the association has developed other programs throughout the world. A 1958-59 Rotary Foundation Ambassadorial Scholar, D’Alemberte studied at the London School of Economics. He learned of the Ambassadorial Scholarships program from a Rotarian in Portsmouth, England, where he was serving in the U.S. Navy.

Penny LeGate 1MFOBSZ4FTTJPOt5VFTEBZ .BZ LeGate is an Emmy Award-winning journalist who champions causes often ignored by the mainstream media. Whether swimming with sharks, summiting

21 mountains, or living among the homeless, she has earned a reputation as a daring storyteller with heart. She is passionate about issues facing developing nations, such as the need for clean water, environmental conservation, education for girls, and improved literacy and maternal health. Over the past decade, LeGate has traveled with Rotarians to places such as Ethiopia, Ghana, India, Uganda, and Vietnam. A veteran reporter, anchor, and documentary producer, she delivers speeches around the world, sharing the story of Rotary’s polio eradication work. Rotarians

Plenary Session Highlights have made her a Multiple Paul Harris Fellow in honor of her humanitarian work in Africa. LeGate enjoys scuba diving, hiking, yoga, skiing, caring for animals, and encouraging others to use their lives to make the planet a happier place.

Bill Gates 1MFOBSZ4FTTJPOt5VFTEBZ .BZ Gates is cochair of the Bill & Melinda Gates Foundation. Along with cochair Melinda Gates, he shapes and approves grant-making strategies, advocates for the foundation’s key issues, and helps set the overall direction of the organization. Bill and Melinda Gates work together to expand opportunity to the world’s most disadvantaged people by collaborating with grantees and partners. They also participate in national and international events and travel extensively to focus attention on the causes the foundation champions, working to help all people lead healthy, productive lives. Gates began his major philanthropic efforts in 1994, when he created the William H. Gates Foundation, which focused on global health. Three years later, he and Melinda created the Gates Library Foundation, which worked to bring public access computers with Internet connections to libraries in the United States. Its name changed to the Gates Learning Foundation in 1999 to reﬂect its focus on ensuring that low-income minority students are prepared for college and have the means to attend. In 2000, to increase efﬁciency and communication, the two groups merged into the Bill & Melinda Gates Foundation. The Bill & Melinda Gates Foundation has contributed US$355 million in challenge grants to The Rotary Foundation in support of the PolioPlus program. Rotarians are raising $200 million in matching funds through Rotary’s US$200 Million Challenge. The resulting $555 million will directly support immunization campaigns in developing countries where polio continues to infect and paralyze children. 22 Workshops

All workshops are held at the Ernest N. Morial Convention Center. Come learn and share as we work together to continue Building Communities — Bridging Continents. Seating is limited and available on a first-come, first-served basis. These presentations and panel discussions are your opportunity to learn from Rotarians, Rotary leaders, and non-Rotarian guest speakers. The program will highlight the RI Strategic Plan by featuring the organization’s three strategic priorities. Workshops designed to help support and strengthen clubs will address club innovation and flexibility, membership diversity, recruitment, retention, leadership development, pilot clubs, and club-level strategic planning. You will learn how to focus and increase humanitarian service through workshops on New Generations

programs, the areas of focus, and Rotary’s collaboration Workshops and connection with other organizations. These workshops will include examples of signiﬁcant local and international service projects. You will discover resources to enhance public image and awareness through sessions on brand awareness, PR grants, working with news media, promoting your club activities, and entering the exciting age of social media. You will also have an opportunity to learn about the latest Foundation developments, including updates on PolioPlus, the Rotary Peace Centers, and the Future Vision Plan. Some sessions will be repeated. Most topics will be presented in English, and simultaneous interpretation will be provided for some sessions. See the session descriptions in the workshop guide for details.

Workshop Schedule This information was current at the time of printing. Up-to-date descriptions and information for all workshops, including language and interpretation details, can be found in the workshop guide, a supplement to this program book. Workshops that will be repeated are noted with an asterisk (*).

23 Monday, 23 May, 14:00-15:00 Annual Giving — Every Rotarian Every Year Rooms 386-387 Branding Rotary for the 21st Century Conference Auditorium C Building Bridges to Rotaract Room 395 Building Peace through the Rotary Peace Centers (Part 1) Rooms 280-282 Club Pioneers: New-Style Rotary Clubs Rooms 391-392 Clubs First! Room 396 Future Vision Update French, Italian, Japanese, Korean, Portuguese, and Spanish

Workshops Conference Auditorium B Making Public Relations Grants Work for You: A PR Grants Clinic Conducted in Japanese Room 275 Reach Out to Africa Conference Auditorium A Rotarian Action Groups Room 393 Rotary Service Connections: Project Safaris and Friendship Exchange Room 277 Social Media Basics Room 276 Your Friends in the Field: Rotary Coordinators, Regional Rotary Foundation Coordinators, and Rotary Public Image Coordinators* Rooms 388-390 Youth Exchange: The Next 10 Years Room 394

Monday, 23 May, 15:30-16:30 Best Practices for Membership Growth Korean and Spanish Rooms 386-387 Building Peace through the Rotary Peace Centers (Part 2) Rooms 280-282 Club Clinic: Going from Good to Great French, Italian, Japanese, and Portuguese Conference Auditorium B

24 Economic and Community Development Conference Auditorium A Embracing Generational Differences Conference Auditorium C Future Vision Networking — for Pilot Districts Rooms 391-392 Literacy and Basic Education Rooms 388-390 Making Public Relations Grants Work for You: A PR Grants Clinic* Conducted in English Room 275 New Technologies for Club Communication Room 276 Report from the RYLA Council: The Future of RYLA Room 394 The National Immunization Days Journey: Challenges and Opportunities Room 393 The Permanent Fund and Major Gifts

Room 277 Workshops Working with News Media Room 396

Tuesday, 24 May, 09:00-10:00 Building Rotary’s Brand and Enhancing Public Image Conference Auditorium C Club Innovation and Flexibility Italian and Japanese Rooms 386-387 Making Public Relations Grants Work for You: A PR Grants Clinic Conducted in Portuguese Room 275 Motivating Past District Governors for Continued Leadership Room 395 Open World Room 277 Outstanding Rotaract Projects Room 394 Peace and Conﬂict Resolution and Prevention through Intercountry Committees Room 276 The RI Strategic Plan French and Spanish Rooms 391-392

25 The Rotary Foundation Update Korean and Portuguese Conference Auditorium B Water and Sanitation: Achieving Sustainability in Water, Sanitation, and Hygiene (WASH) Services Rooms 280-282 Workshop for District Governors-nominee Rooms 388-390

Tuesday, 24 May, 10:30-11:30 Best of the Best: Leadership Lessons for Club Presidents-elect French, Italian, and Spanish Conference Auditorium B Disease Prevention and Treatment Room 396 Ensuring Success with Humanitarian Grants Workshops Room 395 From Attendance to Engagement Conference Auditorium C Future Vision Pilot District Discussion Room 277 Interact in the Age of Social Media Rooms 388-390 Making Public Relations Grants Work For You: A PR Grants Clinic Conducted in Spanish Room 275 Putting Your Best Face Forward: Club Websites Room 394

RI/USAID International H2O Collaboration Rooms 280-282 Rotary Opportunities beyond “My Year” as Club President Room 391-392 Rotary’s Money at Work — Building Communities and Bridging Continents Conference Auditorium A Successful Local Service Projects Room 276 Using Social Media to Promote Rotary* Japanese, Korean, and Portuguese Rooms 386-387 Your Friends in the Field: Rotary Coordinators, Regional Rotary Foundation Coordinators, and Rotary Public Image Coordinators Room 393

26 Wednesday, 25 May, 14:00-15:00 Bigger, Better, Bolder E-Clubs Room 395 Increasing Diversity in Your Club Membership Rooms 388-390 Making Public Relations Grants Work for You: A PR Grants Clinic Conducted in English Room 393 Maternal and Child Health Rooms 391-392 PolioPlus Update Japanese, Korean, and Portuguese Conference Auditorium B Using Social Media to Promote Rotary French, Italian, and Spanish Rooms 386-387 Workshops

PA RT 2

House of Friendship & Directory of Booths, Exhibits, and Vendors House of Friendship

The House of Friendship (Ernest N. Morial Convention Center, Halls G-H) offers an exciting variety of activities and live entertainment. This year’s House of Friendship features a celebration of New Orleans culture, including its food, music, and festivities. Explore Rotary licensed vendor booths in the Rotary Marketplace, commercial booths hosted by local and international businesses and organizations, Rotary projects, Rotary Fellowships, Rotarian Action Groups, Rotary International, and The Rotary Foundation. A map of the House of Friendship is located in the back pocket of this book.

Hours Saturday, 21 May 10:00-18:00 Sunday, 22 May 08:00-18:00

House of Friendship Monday, 23 May 08:00-18:00 Tuesday, 24 May 08:00-18:00 Wednesday, 25 May 08:00-16:00

Grand Opening Parade The Grand Opening Parade is scheduled to begin at 12:15 on Saturday, 21 May, in the House of Friendship. It will be led in the tradition of New Orleans, so come prepared to celebrate! A ribbon cutting ceremony will take place at 13:00 on the French Quarter stage following the parade.

Meeting Point, Message Board, and Banner Exchange Reconnect with a Rotarian friend by posting a message on the Message Board, or arrange to meet at the designated Meeting Point. This area is the place to meet up, so begin your rendezvous at booth 100, located just inside the entrance of the House of Friendship. Don’t forget to represent your club and district at the Banner Exchange, which is also conveniently located at booth 100. Pin up your club or district banner to help display the many areas of the world represented by the family of Rotary.

30 Food, Fun, and Entertainment (including Internet Cafe and Concessions) A variety of local and international artists will be featured on the House of Friendship stages. Tune in to good music and good times by checking out the daily entertainment schedules located near each stage. Some performers will be selling their merchandise near the French Quarter stage after their performances. The food courts will feature the cuisine of New Orleans. Stop by to eat, have a drink, or just to take a break in the lounge areas or Internet cafe (15 minutes per session).

2012 Bangkok Convention Visit the 2012 Bangkok Convention Promotion booth (101) to register for the 2012 RI Convention in Bangkok, Thailand, reserve hotel rooms, and purchase tickets to host events and tours. RI staff, members of the Host Organization Committee and RI Convention committee, and representatives from the convention bureau will be available to assist you with paper and online* registration. All Rotarians who register for the convention at the booth will receive a limited-edition, commemorative 2012 Bangkok pin. Pick up your copy of the Bangkok promotional DVD and discover the best of the Land of a Thousand Smiles House of Friendship with RI President-elect Kalyan Banerjee and his wife, Binota.

RI and The Rotary Foundation Resource Center

Learn about the many services provided by the Secretariat (RI World Headquarters in Evanston, Illinois, USA, and seven international ofﬁces around the world). Experienced staff from Member Services, Communications, Public Relations, and The Rotary Foundation are on-hand to answer your

*To register online, you must have a Member Access account. Please sign up for Member Access at www.rotary.org/memberaccess before visiting the booth. If you registered for Member Access before 22 July 2008, you will need to re-register. Passwords are not available at the booth.

31 questions and direct you to publications of interest. Here’s what you’ll ﬁnd:

Member Services Meet staff members, ask questions, ﬁnd resources, and receive information about t Club and district support t Leadership education and training t Membership development and retention t RI programs (New Generations, International Service, Community Service, and Vocational Service) Stop by the computer station for a demonstration of Member Access, and ﬁnd out how it can enrich your membership experience.

PolioPlus and Rotary’s US$200 Million Challenge The PolioPlus display presents an overview of Rotary’s past and current participation as a spearheading partner House of Friendship of the Global Polio Eradication Initiative. Literature and promotional materials for Rotary’s US$200 Million Challenge are also available (booth 307).

Public Relations Effective public relations efforts are important to creating a positive environment for membership recruitment, community awareness, and fund development. Rotary’s Public Relations Division provides guidelines, tools, and resources to help your club or district achieve success in media relations and public outreach. Find out about PR efforts related to PolioPlus, and talk to staff about Rotary’s work with the United Nations and other nongovernmental organizations. Rotary is garnering more positive publicity than ever before, and clubs and districts can use this momentum to share Rotary’s story.

Rotary Bookstore Stop by the bookstore to purchase Rotary’s newest publications, CDs, and DVDs. Featured items include: t A Visual Journey photography book t The Rotarian 100th Anniversary Collector’s Edition t Manual of Procedure 2010 t Rotary Video Magazine DVD collections Make this convention even more memorable by ordering the 2011 Convention Speeches DVD Set. Complete the order form in the back of this program, and drop it off at

32 the Rotary Bookstore. After the convention, order online at shop.rotary.org. The text of most convention speeches will also be available for download at www.rotary.org in mid-July. Currency information U.S. dollars are the only accepted currency for cash purchases at the Rotary Bookstore. Purchases made with a credit card will be charged in U.S. dollars. Non-U.S. credit cards may incur additional conversion charges. Convention photos Photographs of the 2011 convention will be available at www.rotary.org/rotaryimages; all event images will be available by 15 July. Click on “Convention” to view hundreds of photos covering the preconvention meetings through the closing ceremony. Download them free of charge, and use them to enhance your club and district websites, print publications, and PR efforts. Note: Registrants are advised that by attending the Rotary International Convention, they may be photographed by any means, including still photography and video recording, and hereby grant Rotary International and The Rotary Foundation the right to use and publish their names, voices, and likenesses forever and for any purpose worldwide without Rotary International or The Rotary Foundation incurring debts or liabilities of any kind.

Rotary Ofﬁcer Badge Ribbons House of Friendship Badge ribbons are available for current, past, and incoming club presidents and secretaries, as well as for RI ofﬁcers, at the Ribbon booth (403). Ribbons are great conversation starters and help you identify fellow Rotarians who are serving in a similar role. Ribbons for Paul Harris Fellows are also available. Ribbons are limited to one per category for convention registrants only, while supplies last. Encourage your Rotarian friends to get their badge ribbons.

Rotary Peace Centers Discover the Rotary Centers for International Studies in peace and conﬂict resolution, a major educational and peace-building initiative of The Rotary Foundation. Foundation staff, Rotary Peace Fellows, and Rotary Peace Center directors are available to answer questions about the program, provide fellowship applications and literature about the selection process, and discuss peace and conﬂict resolution issues (booth 406).

33 The Rotary Foundation Experienced, multilingual Rotary Foundation staff are prepared to answer your questions, provide program literature, share information about Foundation events at the convention, and assist you in making a gift to the Foundation or purchasing replacement Paul Harris Fellow recognition pins.

Badge Stickers (Languages and Attendance) Add one or many language stickers to your badge or convention bag to help fellow registrants know that they can speak to you more easily. You can also add a number sticker for the number of years you’ve attended the convention. All stickers are self-service and available from the Ribbon booth (403).

Directory of Booths,

House of Friendship Exhibits & Vendors

All booths, exhibits, and vendors are located in the House of Friendship (Morial Convention Center, Halls G-H). Come and talk — or shop — with the diverse group of exhibitors. A map of the House of Friendship is located in the pocket at the back of this book. Note: RI accepts no responsibility for the merchandise sold in this area.

Hours Saturday, 21 May 10:00-18:00 Sunday, 22 May 08:00-18:00 Monday, 23 May 08:00-18:00 Tuesday, 24 May 08:00-18:00 Wednesday, 25 May 08:00-16:00

34 Host Organization Committee (HOC) Commercial Booths Number Exhibitor 1243 Aggressor Fleet & Dancer Fleet 1033 All Hands Volunteers Inc. 1340 Alliance for Smiles 1350 American Leprosy Missions 931 Australian Opal and Diamond Collection 1248 BPE Capital LLC 1148 Canadian Wheelchair Foundation 1149 ClubRunner 1143 Coco Leather 1348 Costa Rica Ventures 1250 Costellos of Opal Discovery 1131 Disaster Aid International 1262 Diveheart 1043 Dorostel International 1132 Habitat for Humanity International 949 Hamden Rotary Club Tours 1142 Happy Feet 1233 Kids Against Hunger 1165 Landscape Structures 967 Louisiana North 1336 Magazine Le Rotarien 1330 MediMassager.com 1164 Medi-Rub Corporation 1139 National Guard Bureau

1231 National Hole-In-One Association House of Friendship 1342 Neumbe AfroCrafts LTD 1035 Numana Inc. 1065 Paciﬁc Holidays Inc. 1031 Passion for Pearls and Jewelry 935 Purple Patch 1041 Rotaplast International 1354 Sawyer Products 1259 ShelterBox 951 Shoes for Orphan Souls 1049 Siloe 1338 SkyTics 1260 Triple Quest 1249 Ultimate Creations 1334 Up On Stage LLC 943 Wheelchair Foundation

Committees Number Exhibitor 987 New Generations 1205 Reach Out to Africa (ROTA) 923 Rotary Coordinators, Regional Rotary Foundation Coordinators, and Rotary Public Image Coordinators

35 Rotary Fellowships and Rotarian Action Groups Number Exhibitor 1172 Antique, Classic, and Historic Automobile World Fellowship of Rotarians 1175 Environment Fellowship of Rotarians 1177 Esperanto World Fellowship of Rotarians 1122 Global Network for Blood Donation: A Rotarian Action Group 1183 International Chess Fellowship of Rotarians 1188 International Computer Users Fellowship of Rotarians 1083 International Curling Fellowship of Rotarians 1093 International Fellowship of Birdwatching Rotarians 1174 International Fellowship of Flying Rotarians 1178 International Fellowship of Motorcycling Rotarians 1182 International Fellowship of Railroading Rotarians 1000 International Fellowship of Rotarian Convention Goers 973 International Fellowship of Rotarian Musicians House of Friendship 1184 International Fellowship of Rotarians of Amateur Radio 1179 International Fellowship of Rotary-on-Stamps 1091 International Fellowship of Scouting Rotarians 1081 International Golﬁng Fellowship of Rotarians 1079 International Skiing Fellowship of Rotarians 1077 International Tennis Fellowship of Rotarians 1073 International Travel and Hosting Fellowship 1176 International Yachting Fellowship of Rotarians 1180 Recreational Vehicles Fellowship of Rotarians 901 Rotarian Action Group for Blindness Prevention 1105 Rotarian Action Group for Diabetes 1212 Rotarian Action Group for Microcredit 1214 Rotarian Action Group for Polio Survivors and Associates 1222 Rotarian Action Group for Population Growth and Sustainable Development (RFPD) 1202 Rotarian Action Group for the Alleviation of Hunger and Malnutrition 1104 Rotarian Action Group of Dental Volunteers 1103 Rotarian Action Group for Multiple Sclerosis Awareness 1173 Rotarian Doctors Fellowship 1181 Rotarian Fellowship of Quilters and Fiber Artists 1075 Rotarian Singles Fellowship 1114 Rotarians Eliminating Malaria: A Rotarian Action Group 1100 Rotarians for Fighting AIDS: A Rotarian Action Group 1190 Rotarians on Social Networks Fellowship 1186 Rotarians on the Internet 1085 Rotarians’ Wine Appreciation Fellowship

36 Number Exhibitor 989 Rotary Fellowships Information Booth 1192 Rotary Global History Fellowship (RGHF) — An Internet Project 1123 Water and Sanitation Rotarian Action Group 1120 World Health Fairs: A Rotarian Action Group

General/Cooperative Relationships Number Exhibitor 1022 The Dollywood Foundation

Rotary Marketplace Licensed Vendors Number Exhibitor 811 All-American Specialty Company 615 Better Services 712 Camp David 704 Dynamic Creations Enterprise 603 International Name Plate Supplies Ltd. 703 Lindeburg & Co. 715 Mohan Plastics Industries 808 Nandy’s Candy Inc. 809 National Award Services 815 Papillon International 710 Rotary Clubs of Livingstone, Zambia, and Newport-Irvine, California, USA 806 Rotary Club of Long Grove, Illinois, USA 607 Russell-Hampton Company House of Friendship 711 Sacheti & Company 706 Sashion Co. Taiwan 804 Sunrise Advertisers 810 Tai Chi Gift Co. Ltd. 802 Uncommon USA Inc.

Rotary Projects Number Exhibitor 1003 Districts 2220 and 5010: Rotarians to the Children of Russia 1221 District 3150: End of Poverty, Right to Learn, and Water = Life 1216 District 3271: Artiﬁcial Limbs Project of the Rotary Club of Karachi, Sind, Pakistan 1204 District 3450: Keep Mongolia Green 1213 Districts 3460, 3470, 3490, and 3500: Taiwan Education Program 1316 District 4110: Mexico 1310 District 4150: Project Amigo 1302 District 4250: Rural-Appropriate, Indigenous Vocational Education in Guatemala 1312 District 4400: Seventh Ecuador Rotary Project Fair 1110 District 5030: Malaria Initiative

37 Number Exhibitor 1004 District 5050: Canadian Eyesight Global 1111 District 5110/Rotary Club of Eugene Southtowne, Oregon, USA: StoveTeam International 1306 District 5130/Rotary Club of Sebastopol, California, USA: Adopt a Village 1011 District 5160: Keeping Kids Safe: A Child Abuse Prevention Program That Can Change the World 981 District 5230: CHOICES for Teens 1118 Districts 5340 and 4100: Thousand Smiles Foundation 1215 District 5340: Rotarians at Work Day 1007 District 5370: Employment Partnership 1108 District 5420: Global Feast to Beneﬁt People with Inherited Bleeding Disorders 1014 District 5450/Rotary Club of Mountain Foothills of Evergreen, Colorado, USA: Crutches 4 Africa 1322 District 5450: Guitars for the Troops 983 District 5550: World Peace Partners — Adventures in Global Citizenship

House of Friendship 1314 District 5790/Rotary Clubs of Denton and Metroport (Southlake), Texas, USA: Nicaragua Health and Education Projects 1016 District 5890: Books for the World 1018 District 5930: Adoption Awareness 1017 District 6000/Rotary Club of Iowa City, Iowa, USA: I Can Read Songs Literacy Project 903 District 6040: Celebrate Ray 905 District 6040: History of Osteopathy, Polio, and D.O., CARE International 1005 District 6080: Helping Children Survive and Thrive in the Country of Georgia 1010 District 6110: Medical Supplies Network Inc. 1002 District 6110: Vision Quest 917 District 6510: Belize-Cuba-USA Partnership for Better Health 1119 Districts 6560 and 9150: Congo Water Project 1219 District 6840/Rotary Club of Gulfport-Orange Grove, Mississippi, USA: Adolescent Trauma Education in Haiti 1304 District 6930: Food for the Poor 1015 District 6930: Josh the Otter Project — Literacy and Water Safety for Children 1020 District 6960: Computer Technology for Quality Education in Tanzania 985 District 7610: Leadership for New Generations 1023 District 7950: Literacy for Social Change 1189 District 7950: Peace and Conﬂict Resolution Films 1101 District 7980: Kids with Broken Hearts … We Get ‘Em Fixed 1220 District 9125: Maternal and Child Health in Nigeria

38 Number Exhibitor 1203 District 9200: International Service 1200 District 9830: LearnGrow 919 Fundação de Rotarianos de São Paulo 1191 Hiroshima’s Peace Report 913 Intercountry Committees 1185 International Inner Wheel 1201 District 2520: Iwate and Miyagi, Japan 911 Multidistrict PETS Alliance 1320 Pilot District 5440 Global Projects 1210 Polio — National Immunization Days 1116 Reduction of Adolescent Pregnancies and the Transmission of HIV and HPV 1001 Rotarians for Hearing: A Project of the Rotary Club of Clover Park, Washington, USA 977 Rotary Club of Boca Raton Sunrise, Florida, USA: Merry Music Round the World 1217 Rotary Club of Calgary, Alberta, Canada: Taking Rotary Assistance to Communities and Children (TRACC) 1008 Rotary Club of Crystal Lake Dawnbreakers, Illinois, USA: Diaper Bank 1113 Rotary Club of Fresno, California, USA: Integrated Solar Cooking and WAPI Pasteurization of Water 1013 Rotary Club of Garrettsville-Hiram, Ohio, USA: Begin with the Children 1021 Rotary Club of La Crosse, Wisconsin, USA: The Brain Game Project 1218 Rotary Club of Lexington, North Carolina, USA: House of Friendship Mercy Ships 979 Rotary Club of Moscow International, Russia: Ninth Russian International Children’s Music Competition 1006 Rotary Club of Odessa, Texas, USA: Good Health for Africa 1112 Rotary Club of Port Moresby, Papua New Guinea: Rotarians Against Malaria 1107 Rotary Club of Quito-Valle Interoceánico, Pichincha, Ecuador: San Juan Medical and Community Development Center 1102 Rotary Club of Rawalpindi, Punjab, Pakistan: Saba Homes 1187 Rotary Club of Reggio Calabria Sud, Italy: Parallelo 38/Friendship along the 38th Parallel 921 Rotary Club of San Francisco, California, USA: Make Agent Orange History 1106 Rotary Club of San Juan County East, New Mexico, USA: Don’t Meth With US 1206 Rotary Club of Shefﬁeld, South Yorkshire, England: The Sustainability Trust 1012 Rotary Club of Sioux Falls West, South Dakota, USA: Hope Haven International Wheelchair Distributions

39 Number Exhibitor 1019 Rotary Club of Sonoma Valley, California, USA: Kid Scoop News — Newspaper for Kids 1115 Rotary Club of Tokyo Ebisu, Tokyo, Japan: Water and Sanitation Project 975 Rotary Club of Vero Beach, Florida, USA: Songs for Peace 1318 Rotary Club of Washington, D.C., USA 1193 Rotary E-Club of the Southwest, Arizona, USA 1211 Taiwan WCS for Humanitarian Service for New Generations: Purify Water, Health, and Education Program 1109 Thalassemia in Morocco 909 The Rotary Leadership Institute 1121 Thirsting to Serve: Rotary District 6290 Water Project 1117 Water Well Drilling Project: Nicaragua 1208 West Africa Project Fair 915 Zones 33-34 Caribbean Partnership House of Friendship

40 PA RT 3

General Information General Information

Can’t find the answer to your question in the program book? Visit the Convention Office (Room 260, 2nd Floor; phone: +504-670-7000), the Rotary Guides (Sergeants- at-Arms) Office (Room 262, 2nd Floor; phone: +504-670- 7001), or the Host Organization Committee Office (Room 261, 2nd Floor). Rotary Secretariat staff and Rotary Guides are available to help answer questions.

Attire The attire for most events is business casual, as customary to your country. Because the meeting and plenary session venues will be air conditioned, participants are encouraged to bring a sweater or light jacket to all events. Invitation-only events may require more formal dress. The weather is typically mild and humid in May, with an average high of 84°F/29°C, average low of 64°F/18°C, and 80-90 percent humidity levels.

Banking/ATM Services Credit cards are accepted in the Morial Convention

General Information Center. ATMs are provided by Capital One Bank and are available on the ﬁrst ﬂoor in lobbies B-2, E-3, and I-1. There is no currency exchange on-site. Several banks near the convention center offer currency exchange services during business hours (Monday-Friday, 09:00-17:00). Services are also available at many full-service hotels.

Convention Correspondence RI staff and volunteers value your feedback in planning future conventions. If you would like to share your opinions about your convention experience, please complete the postconvention survey that will be e-mailed to you in June. During the convention, you may bring your feedback in writing to the Convention Ofﬁce (Room 260, 2nd Floor). After Wednesday, 25 May, any correspondence should be directed to: Convention Manager International Meetings Rotary International One Rotary Center 1560 Sherman Avenue Evanston, IL 60201-3698 USA Fax: +847-328-9239 E-mail: [email protected]

42 Note: Convention registration and special-event tickets are nonrefundable.

Fundraising The Rotary Foundation of Rotary International is the only entity allowed to fundraise at the convention.

General Secretary’s Report & Treasurer’s Report Reports from both the general secretary and the treasurer are available at www.rotary.org.

Housing Ask about prearranged housing and hotel deposit credit at the Housing booth (Halls D1-D3; phone: +504-670-7002). Representatives from Experient, RI’s designated housing agent, will assist Rotarians and others who register on-site and need housing.

Internet Complimentary (unsecured) wireless Internet service is available in several locations within the Morial Convention Center. To access the wireless Internet service, select the network “nocc” (no user name or password). First Floor Atrium Cafe – Lobby C Lagniappe Food Court – Lobby F Jazz City Cafe – Lobby J Second Floor North Sky Light between meeting rooms 207/208 Outside meeting rooms 224/225 General Information Outside meeting rooms 254/255 Outside Section B of the Conference Auditorium Sky Light area next to meeting room 277 Balcony area outside La Nouvelle Orleans Ballroom Third Floor Outside meeting room 383 Outside meeting room 388 Wireless service is not available in meeting rooms, ballrooms, or the exhibit halls.

Lost & Found Any lost or found items should be reported to the Rotary Guides (Sergeants-at-Arms) Ofﬁce (Room 262, 2nd Floor; phone: +504-670-7001). RI is not responsible for lost or stolen property.

43 Mobility Assistance People who need mobility assistance may contact Scootaround Inc., the official mobility equipment provider for the convention. Scootaround will provide manual wheelchairs and electric scooters. Equipment can be rented exclusively at the Morial Convention Center, either on a daily basis for a daily fee or for the entire convention period (19-25 May) for a flat rate. Manual wheelchairs are US$30/day or $125 flat rate, and scooters are US$50/day or $300 flat rate. Registrants who require reasonable accommodations for their physical needs had an opportunity to indicate them when registering for the convention. Registrants with new information about physical needs should call the Convention Office (Room 260, 2nd Floor; phone: +504- 670-7000). For transportation information, see the transportation guide included in your registration materials and visit the Transportation Information booth (Hall D Lobby; phone: 888-382-9086).

Offices General Information The following offices are staffed Friday-Wednesday, 20-25 May, 08:00-18:00. Convention Office If you’re not sure which staff member, booth, or office can help you, go to the Convention Office (Room 260, 2nd Floor; phone: +504-670-7000). If you’re interested in a specific Rotary function or event during the convention, please visit the appropriate booth or office and consult the staff member on duty. General Secretary’s Office Unless needed elsewhere for a brief period of time, a staff person at the General Secretary’s Office (Room 335, 3rd Floor) will be available to offer assistance. Rotary Senior Leadership Offices The Rotary Senior Leadership Offices (Room 342, 3rd Floor) include the offices of the president, president-elect, president-nominee, and their aides. The Rotary Foundation Senior Leadership Offices (Room 350, 3rd Floor) include the offices of the trustee chair and trustee chair-elect. Please contact these offices to make an appointment to meet with any of the Rotary leaders. A staff person will be available to offer assistance.

44 Plenary Session Seating Plenary sessions will be held in Halls E-F (1st Floor). Seating and access to all plenary sessions is first-come, first-served, so registrants are encouraged to arrive to the plenary hall early. Some plenary sessions may be more popular than others, and once the maximum capacity of the main plenary hall has been reached, latecomers may be directed to overflow plenary seating in order to comply with local policies and ordinances. Although most plenary session seating is open, special sections are reserved for the following people: RI president, president-elect, and president-nominee and their spouse and families; past, present, and incoming RI directors and their spouse or guest; past, present, and incoming trustees and their spouse or guest; past RI presidents and their spouse or guest; incoming, present, and past general secretaries and their spouse or guest; aides to the RI president, president-elect, president- nominee, Rotary Foundation trustee chair, Rotary Foundation trustee chair-elect, and their spouse or guest; Rotarian coordinator for the RI president; officers of Rotary International in Great Britain and Ireland and their spouse or guest; 2011 and 2012 RI Convention committee members and their spouse or guest; 2011 New Orleans Convention Promotion Committee members and their spouse or guest; Arch C. Klumph Society members and their spouse or guest; credentialed media (external and Rotary media); people with special needs; and designated Rotary Guides. Seating will also be reserved for voting delegates duly certified by the Credentials Committee during the fourth General Information plenary session only. Rotary Guides are able to assist with locating a reserved seating section.

Post Ofﬁce & Shipping Services Located in Lobby F, the UPS Store offers a wide range of services and supplies, including shipping, high-volume copying and faxing, and badge chains.

Professional Code of Conduct Rotary International is committed to maintaining an environment that promotes courtesy, dignity, and respect. The spirit of collegiality brings out the best in us, which contributes directly to our overall success. Employees, volunteers, vendors, and others who interact with Rotary staff are expected to conduct themselves in a professional and cooperative manner.

45 Speciﬁcally, Rotary employees supporting the convention have the right to (and Rotary International has the duty to ensure) an environment free of t Inappropriate language (including the use of profanity and similarly offensive expressions) t Inappropriate physical contact (including shoving or striking another person with the intent to threaten, intimidate, or harm) t Verbal abuse (including comments or jokes that threaten, degrade, demean, ridicule, or belittle) t Unwelcome advances (including suggestive comments, gestures, innuendos, contact, etc.) Rotary International takes allegations of code-of-conduct violations seriously. Individuals who believe their rights have been violated are strongly encouraged to report the incidents to the Rotary management team.

Registration Information You will receive the following items in the Registration Services Area (Halls D1-D3, 1st Floor): t Your name badge (programmed to include any previously purchased tickets to RI-ticketed events) General Information t Program book t Transportation guide t Complimentary participant bag (one per registrant, while supplies last) Individuals registered for the Youth Exchange Officers or Rotaract Preconvention Meetings, the RYLA Council, or the Rotary Reunion can also find their registration materials at this location. Registration Badges All participants will be issued “smart card” name badges that will replace the paper badges, tickets, and stickers used in the past. There are multiple benefits to using this badge system, including a streamlined registration process and a more secure meeting environment. Here are some answers to frequently asked questions: t How do you use it? At the various entrance points, lift your badge up to the hand-held reader device (similar to a cellular phone) to scan it for entry. It is a two-second process. t Will this compromise my privacy? Rotary International complies with international data privacy standards to ensure that the sensitive and confidential information collected is safeguarded. Name badges do not contain or provide access to sensitive or confidential information.

46 t Are there any health risks associated with smart cards? Smart cards use the low end of the electromagnetic spectrum. The waves coming from readers are no more dangerous than the waves emitted by your car radio. On-Site Ticket Sales If you did not purchase tickets in advance and would like to check availability, please visit the following booths: t RI Ticket Sales (Halls D1-D3) t Host Ticket Sales (Halls D1-D3) t New Orleans Tours (Hall D Foyer) RI-ticketed events. If tickets are available, convention registrants may only purchase a number of tickets equal to the number of convention registrants listed on their record. Tickets for RI meal events may become available at the last minute due to no-shows; these tickets will be sold at the RI Ticket Sales booth about one hour before the event. There will be no ticket sales at the door. RI ticket exchange. All RI ticket sales are considered final. While these tickets are nonrefundable and nontransferable, RI recognizes that circumstances may prevent ticket holders from attending events. In the past, paper tickets were easily traded between registrants, but this exchange is no longer possible. RI will facilitate such exchanges between registrants at the Badge Correction booth (Registration Services Area, Halls D1-D3). Both parties must be present at the time of the exchange, and any financial transactions must be conducted exclusively between the registrants. This notice applies only to RI luncheon tickets. General Information Host-ticketed events. Convention registrants may purchase tickets, upon availability, from the Host Ticket Sales booth (Halls D1-D3). This year’s host events include: t Sounds of the South Concert t Evening of Fun, Food, Fellowship, and Fins t Host Hospitality Night t French Quarter Dining Experience Host city tours and sightseeing tickets. Tour tickets can be purchased and picked up at the New Orleans Tours booth (Hall D Foyer). BBC Destination Management, the host committee’s preconvention and postconvention tour operator, will help you make the most of your trip. The departure area for all tours before and during the official convention dates is across the Convention Center Boulevard, in front of the Mississippi River Heritage Park.

47 Participant Bags A participant bag is distributed to each convention registrant with registration materials (Halls D1-D3, 1st Floor). One bag per convention registrant only, while supplies last. Registration & Security For security purposes, all registrants must present photo identification (driver’s license or passport) to obtain their convention badge. RI reserves the right to check photo identification at any time during registrants’ attendance at the convention. Random spot checks will be made to compare badge information with photo identification. Badges that do not match photo identification will be confiscated without refund, and violators will be ejected. RI reserves the right to inspect all purses and bags. Registrants may refuse inspection; RI reserves the right to prevent entry. Rotary Guides (Sergeants-at-Arms) Rotary Guides, a team of experienced Rotarians and their spouses, are stationed throughout the convention center to answer questions and offer general assistance to Rotarians. They are easily identified by their yellow or red sashes. General Information Attendees are asked to follow the direction of the Rotary Guides. Rotarians interested in serving as volunteer Rotary Guides must check in at the Rotary Guides Office (Room 262, 2nd Floor; phone: +504-670-7001) to receive their assignments and other information.

Safety & Security Although New Orleans is generally a safe city for visitors, tourists should always exercise caution: t Stay alert. Show strong, confident body language, and make eye contact. t Keep your wallet or purse in hard-to-reach spots. Men should carry their wallets in a front pants pocket or inside suit pocket. Women should bury their wallets deep inside their purses and wear or hold their purses in front, covered with their hands. t Carry only what you need. Do not carry all credit cards, social security cards, passports, and key identification at the same time in the same wallet or purse. t Remove your convention badge, and place it in a secure pocket or bag when you leave the convention venue. (Wearing your badge in public can make you an easy target for pickpockets.) If you are using the RI shuttle bus service or public transportation, keep your badge within easy reach to show it when boarding. 48 t Be aware of your surroundings, and exercise caution near banks, ATMs, and train and bus stations. t Leave your participant bag in your hotel room, and use a generic bag during your stay. Airport Louis Armstrong New Orleans International Airport (MSY) Phone: +504-464-0831 900 Airline Drive, Kenner, LA 70062 www.flymsy.com First Aid/Emergencies Emergency medical technicians (EMTs) are available at the medical offices (1st Floor, lobbies of Halls B, E, and H). If you need medical attention, please report to this location. If you need immediate medical assistance and cannot get to the medical room, contact any of the following people: t Rotary Guide (identified by a yellow or red sash) t Venue security staff member t RI staff member (identified by a red badge ribbon or a blue “RI Staff” shirt) For medical emergencies, safety and security, or police assistance, dial 911. Be prepared to identify your location. Police, Ambulance Service, and Fire Department You may dial 911 at any time. The call is free from a pay phone, and operators are available to help you in English. Operators are in contact with emergency fire, police, and ambulance services at all times. Clinics and Pharmacies

The following clinics and pharmacies are located within General Information 7 miles of the Morial Convention Center. Woessner Clinic 70 Camp Street Distance: 0.6 miles Phone: +504-525-5262 Hours: Monday-Friday, 09:00-16:00 New Orleans Urgent Care 900 Magazine Street Distance: 0.6 miles Phone: +504-552-2433 Hours: Monday-Saturday, 11:00-19:00 Sunday, 09:00-13:00 East Jefferson After Hours 2215 Veterans Boulevard, Metairie Distance: 8 miles Phone: +504-838-3524 Hours: Monday-Friday, 11:00-21:00 Saturday-Sunday, 09:00-18:30

49 Westbank Urgent Care 148 Wall Boulevard, Gretna Distance: 7 miles Phone: +504-393-2273 Hours: Monday-Friday, 08:00-17:00 Saturday-Sunday, 09:00-17:30 RI and the 2011 Host Organization Committee do not hold responsibility or liability for any convention attendee’s personal injury or personal health during the attendee’s stay in New Orleans. Travel insurance is strongly recommended to cover emergency medical expenses, medical evacuation, and repatriation costs in case of injury or illness outside your home country, in addition to hotel and airline cancellation penalties. Unless your health care provider conﬁrms that you are covered while you are attending the RI Convention in New Orleans, it is reasonable to assume that you are not protected in case of medical emergency.

Simultaneous Interpretation All plenary sessions and most other meetings will be conducted in English. Check the event information in this program to identify the languages that will be served General Information through simultaneous interpretation for each event. indicates that simultaneous interpretation will be provided during that event. During plenary sessions, simultaneous interpretation will be available in French, Italian, Japanese, Korean, Portuguese, and Spanish. Radios are available for US$15 in the lobby outside Hall E, 1st Floor, during the following times: Thursday, 19 May 15:00-19:00 Friday, 20 May 08:00-18:00 Saturday, 21 May 08:00-18:00 Sunday, 22 May 08:00-19:00 Monday, 23 May 08:00-18:00 Tuesday, 24 May 08:00-18:00 Wednesday, 25 May 08:00-16:00

Smoking Smoking is prohibited at the convention.

Social Media Tweet about the convention at @rotary #ric2011, or post your comments, photos, and videos to the convention tab at www.facebook.com/rotary. Your fellow Rotarians look forward to hearing from you!

50 Transportation For all transportation-related information, including the RI shuttle bus service schedule, disabled transfer services, public transportation, routes, schedules, and special events, consult the transportation guide you received with your registration materials. For general transportation questions, please consult the Transportation Information booth (Hall D Lobby; phone: 888-382-9086).

Visuals & Music Due to copyright laws, RI is unable to release or make available any of the photos or music used during the plenary sessions, including those shown or played during the ﬂag ceremony or speech presentations. The Flags of Rotary PowerPoint CD (ﬂags of the countries and geographical areas with current Rotary membership) and the 2011 Convention Speeches DVD Set can be purchased at the Rotary Bookstore in the House of Friendship or ordered at shop.rotary.org.

Voting Delegates & Procedures If you are a club delegate or proxy, you must present your credential certiﬁcate at the Credentials booth (House of Friendship, Halls G-H, booth 301). The Credentials Committee will validate certiﬁcates and distribute voting cards and delegate buttons. Voting delegates are asked to sit in the voting delegate reserved seating section during the fourth plenary session

on Wednesday, 25 May. General Information

PA RT 4

Unofficial Affiliate Events General Unofficial Affiliate Events

These events are not organized by RI and are not served by RI shuttle buses. Some of these events are invitationonly. All events are located in the local venues listed. Events marked with an asterisk (*) will have tickets for sale at the door.

Friday, 20 May Time Event Location 07:30-18:00 Water and Sanitation Marriott Rotarian Action Group New Orleans Summit IV* Convention Center Contact: Anna Shepherd E-mail: [email protected] 17:00-19:00 Past RI Directors Event Hotel Monteleone Contact: Tom Thorfinnson E-mail: [email protected] 19:00-21:00 2006-07 RI Directors Dickie Brennan’s Reunion Dinner Bourbon House Restaurant Contact: Don Mebus E-mail: [email protected] Unofficial Affiliate Events Saturday, 21 May Time Event Location 08:00-10:30 RIBI Steamboat Breakfast Steamboat Natchez Contact: Peter Offer E-mail: [email protected] 16:30-18:30 Training Leader Alliance Hilton Garden Reception Inn New Orleans Convention Center Contact: Ken Morgan E-mail: [email protected] 17:00-19:00 District 7670 Reception Hilton New Orleans Riverside Hotel, Newberry Room Contact: William Parker E-mail: [email protected]

54 Sunday, 22 May Time Event Location 06:30-08:00 Japanese Friendship Marriott Breakfast* New Orleans Convention Center, 3rd Floor, Acadia/ Bissonet Contact: Masaomi Kondo E-mail: [email protected] 06:45-08:40 Rotary Down Under Westin Hotel Breakfast Canal Place Contact: Neville Parsons E-mail: [email protected] 08:30-11:00 Great Northland Breakfast Creole Queen – Rollin’ Down the Paddlewheeler Mississippi Contact: Elise Cadigan E-mail: [email protected] 08:30-11:00 Rotary ICC Executive Hotel New Council Breakfast Meeting Orleans Convention Center Contact: Cyril Noirtin E-mail: [email protected] 18:30-21:30 Rotary Zones 25/26 Pat O’Brien’s on Far West Reception Bourbon Street Contact: Wyn Spiller E-mail: [email protected] 19:00-21:00 Centennial Governors Marriott (Estess) Reunion New Orleans Convention Center, Lobby Bar Contact: Ken Morgan E-mail: [email protected]

Monday, 23 May Time Event Location 07:00-08:45 Southland Breakfast* Morial Convention Unofﬁcial Afﬁliate Events Center, La Nouvelle Orleans Ballroom Contact: James Pierce E-mail: [email protected] 07:00-09:00 2011 Asia Breakfast Hilton New Meeting Orleans Riverside Hotel Contact: Jackson Hsieh E-mail: [email protected] 07:00-09:00 Korean Breakfast Meeting Hilton New Orleans Riverside Hotel Contact: Soon Pyo Chyun E-mail: [email protected]

55 Time Event Location 07:15-09:00 Latin American Breakfast/ Westin New Café da Manha* Orleans Canal Place Hotel Contact: Salomon Pesel E-mail: [email protected] 12:00-13:30 New Generations Hampton Inn Luncheon Convention Center Contact: Mary Kathryn DeLodder E-mail: [email protected] 19:00-21:00 District 5160 Reception* Monteleone Hotel Contact: Dave Dacus E-mail: [email protected]

Tuesday, 24 May Time Event Location 07:00-08:30 Cowboy Breakfast Harrah’s New Orleans Hotel and Casino Contact: Sunil “Sunny” Sharma E-mail: [email protected] 07:00-09:00 All Africa Breakfast Courtyard by Marriott — Convention Center Unofﬁcial Afﬁliate Events Contact: Adeniji Raji E-mail: [email protected] 07:00-09:00 Heart of America Morial Breakfast* Convention Center, La Nouvelle Orleans Ballroom Contact: Rich Churchman/Sally Bibb E-mail: [email protected] 07:00-09:00 International Travel Hilton New and Hosting Fellowship Orleans Riverside Annual Membership Hotel Breakfast Meeting* Contact: Jim Andrews E-mail: [email protected] 17:00-19:00 South Asia Reception* Marriott New Orleans Convention Center Contact: Vinay Kulkarni E-mail: [email protected] 17:45-18:45 PRIP D.K. Lee’s Loews New Governors, Orleans Hotel 2008-09 Reunion Contact: Monty Audenart E-mail: [email protected]

56 Time Event Location 18:00-20:00 District 9200 Clubs Holiday Inn Reception Downtown Superdome Contact: John Ndamira E-mail: [email protected]

Global Networking Group Unofﬁcial Afﬁliate Events

Saturday, 21 May Time Event Location 11:30-13:00 IGFR: Golﬁng Fellowship 383 Contact: Millie Mackenzie E-mail: [email protected] 13:30-15:30 A Discussion of Rotary’s 384 Global History Contact: Jack Selway E-mail: [email protected] 13:30-15:30 ITHF Board of Directors 383 Meeting Contact: Barry Philps E-mail: [email protected] 16:00-18:00 Tennis Tournament 383 Organizer Fellowship Mixer Contact: H. Eugene McNease E-mail: [email protected] 16:00-18:00 WASRAG Annual General 384 Meeting Contact: Virginia Ryan E-mail: [email protected]

Sunday, 22 May

Time Event Location Unofficial Affiliate Events 07:00-08:30 Convention Goers 384 Fellowship Annual Meeting Contact: Harriet Schloer E-mail: [email protected] 07:00-08:30 RGHF Annual Breakfast 383 Contact: Jack Selway E-mail: [email protected] 09:00-10:30 RAG Chairpersons Annual 383 Meeting Contact: Will Files E-mail: will@wfiles.us

57 Time Event Location 11:00-12:15 The Worldwide Epidemic 384 of Diabetes and What Rotary Is Doing to Combat It Contact: Wayne Edwards E-mail: [email protected] 14:45-16:15 Food Plant Solutions 384 General Meeting Contact: Buz Green E-mail: [email protected] 14:45-16:15 Rotarian Action Group 383 for Microcredit Annual General Meeting Contact: Jim Louttit E-mail: [email protected]

Monday, 23 May Time Event Location 07:00-09:00 Rotarian Action Group 383 for Blindness Prevention Annual Meeting Contact: Harriet Schloer E-mail: [email protected] 07:00-09:00 IFSR Annual General 384 Meeting Contact: Randy Seefeldt E-mail: [email protected]

Unofﬁcial Afﬁliate Events 11:30-13:00 Rotarians of Amateur 383 Radio Annual General Meeting Contact: Pertti Kause E-mail: [email protected] 13:30-15:30 Rotarian Action Group for 384 the Alleviation of Hunger and Malnutrition Annual Meeting Contact: Charles Cotten E-mail: [email protected] 13:30-15:30 International Fellowship 383 of Authors and Writers Contact: Marilyn Rognvaldson E-mail: [email protected] 16:00-18:00 International Yachting 383 Fellowship of Rotarians Open Forum Contact: David Hansen E-mail: [email protected] 16:00-18:00 ROSNF Annual General 384 Meeting Contact: Don Higgins E-mail: [email protected]

58 Tuesday, 24 May Time Event Location 07:00-09:00 Malaria Action Group 383 Meeting Contact: Brian Stoyel E-mail: [email protected] 09:30-11:00 Rotarian Doctors Annual 383 General Meeting Contact: John Philip E-mail: [email protected] 09:30-11:00 Rotarians For Fighting 384 AIDS Annual Meeting Contact: Marion Bunch E-mail: [email protected] 11:30-13:00 International Fellowship 384 of Birdwatching Rotarians Annual Meeting Contact: Steve Leonard E-mail: [email protected] 11:30-13:00 International Fellowship 383 of Railroading Rotarians Annual Meeting Contact: Don Schiller E-mail: [email protected] 13:30-15:30 All Rotary Fellowships 384 Annual General Meeting Contact: Steve Leonard E-mail: [email protected] 13:30-15:30 RFPD Annual General 383 Meeting Contact: Buck Lindsay E-mail: blindsay@rifpd

Wednesday, 25 May Time Event Location 11:30-13:30 RAGMSA General 383 Meeting Contact: Martin Taurins E-mail: [email protected] 13:30-15:30 Global Network for Blood 383 Donation Annual Meeting Unofﬁcial Afﬁliate Events Contact: Joe Ridley E-mail: [email protected]

PA RT 5

2011 Rotary International Convention Sponsors YOU’VE ONLYJUST ARRIVED & ALREADY WE’RE THINKING OF YOUR NEXT TRIP

As the official airline network for the Rotary International Convention, we’d like to thank you for choosing the Star Alliance™ network and hope that all goes really well for you here today.

Whilst you concentrate on the day’s events, we hope you’ll consider us the next time you need to attend a conference.

With over 21,000 flights a day to 1,160 airports across 181 countries, our 27 member airlines will extend a wide choice of flights to any future conference you’re planning to attend. And no matter which of those airline’s frequent flyer programmes you belong to, you can earn and redeem miles across all of them.

So the next time you want to concentrate all your energies on your conference, we hope you’ll decide to leave the travel arrangements to us.

www.staralliance.com

Information correct as at 09/2010 A Special Thank-You to

Baptist Community Ministries

Carver, Darden, et al., Attorneys

Cox Communications Louisiana

Dow Chemical Company

Kulkarni Consultants

Latter & Blum Inc. Realtors

The Lupin Foundation

New Orleans Metropolitan Convention and Visitors Bureau

Royal Pharmacy

Singing River Electric Power Association

Thigpen Construction Co. Inc.

A sincere thank-you to those companies, organizations, and individuals whose contributions were received after the print deadline for this book.

RI Convention Order Form All orders must be prepaid. Please print clearly or attach a business card printed with your name and mailing address.

NAME

STREET ADDRESS

CITY STATE/PROVINCE

POSTAL CODE COUNTRY

DAYTIME PHONE

E-MAIL

ROTARY CLUB DISTRICT Cash Visa MasterCard Discover American Express

CREDIT CARD NUMBER

EXPIRATION DATE (MONTH/YEAR) VERIFICATION CODE

SIGNATURE (AS SHOWN ON CREDIT CARD)

Item Code Quantity Price Total 2011 032-11 $7 Convention Proceedings (book) 2011 SPEECHES9 $25 Convention Speeches DVD Set Flags of Rotary FLAGS-CD $50 PowerPoint CD TOTAL

Please drop off your form and remittance (cash in U.S. dollars or credit card number) at the Rotary Bookstore in the House of Friendship (Halls G-H, 1st Floor). After the convention, mail or fax to: Publications Order Services, Rotary International, 7100 N. Lawndale Ave., Lincolnwood, IL 60712 USA; fax: +847-866-3276. Or order online at shop.rotary.org. NOTE: The 2011 Convention Speeches DVD Set will ship 6-8 weeks after the convention. The 2011 Convention Proceedings book will ship in late November.

TWEET TO WIN

A Visual Journey

Feeling lucky?Follow Rotary’s convention tweets (#ric2011) to learn how you can win You could thewin new a free photography copy of A Visual book. Journey, Rotary’s new photography book.

The Rotary Bookstore is giving away a book a day! Check Rotary’s convention Facebook and Twitter posts daily for details on how you can win.

A Visual Journey LV¿OOHGZLWKPRUHWKDQ EUHDWKWDNLQJSKRWRVUHÀHFWLQJ5RWDU\¶VLPSDFWRQ WKHZRUOG7KLVKDQGVRPHNHHSVDNHERRNPDNHVD VSHFLDOJLIWIRURXWJRLQJFOXESUHVLGHQWVLQFRPLQJ district governors, or yourself!

Available at the Rotary Bookstore or online at shop.rotary.org

>86@

(293, US$35)

CONVENTION SPECIAL Save $10 on A Visual Journey. Offer good only at the Rotary Bookstore in the House of Friendship. While supplies last.

www.twitter.com/rotary WIN an eco-friendly Shop bag ﬁlled with valuable Rotary resources!

Drop off your completed form at the Rotary Bookstore in the Resource Center in the House of Friendship.

NAME

ROTARY CLUB E-MAIL

COUNTRY PHONE NUMBER (INCLUDE COUNTRY CODE)

Which social networks do you visit regularly? 1 (Check all that apply) Facebook Twitter LinkedIn YouTube Other 2 Does your club use Rotary’s RSS news feed? Yes No 3 Have you downloaded photos from Rotary Images? Yes No 4 Do you subscribe to Rotary Leader? Yes No 5 Have you ordered resources on shop.rotary.org? Yes No

Shop bags also available for $5 or FREE with $25 purchase at the Rotary Bookstore. Or buy one at shop.rotary.org.

WINNERS WILL BE NOTIFIED BY E-MAIL FOLLOWING THE CONVENTION. Rotary staff and resources all in one location! t $MVCMFBEFSTIJQ t 3PUBSZ#PPLTUPSF t .FNCFSTIJQ t 4FSWJDFBOEGFMMPXTIJQ t 1)'SFDPHOJUJPO t 5IF3PUBSZ'PVOEBUJPO QJOT t :PVUIQSPHSBNT t 1VCMJDSFMBUJPOT

Find us at the Resource Center in the House of Friendship.

4UBGGBSFXBJUJOH UPIFMQZPV

Hours: Saturday 10:00-18:00 Sunday 08:00-18:00 Monday 08:00-18:00 Tuesday 08:00-18:00 Wednesday 08:00-16:00