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2018 FIFA World Cup Russia™ Packaging and Pricing Section 2

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2018 FIFA World Cup Russia™ Packaging and Pricing Section 2 Section 1a: 2018 FIFA World Cup Russia™ Packaging and Pricing 1. What is the 2018 FIFA World Cup Russia™ Pack and what is the price? The 2018 FIFA World Cup Russia™ Pack will offer complete coverage of all 64 live matches of the tournament in high definition (HD). Customers who sign up for or re-contract Trio / Variety / Value / mio Stadum+ Pack on a 24-month contract will enjoy the 2018 FIFA World Cup Russia™ Pack for free. The 2018 FIFA World Cup Russia™ Pack is also available at a one-time charge of $94.16 (including GST) with the early bird promotion, or regular price of $112.35 (including GST) after 22 May 2018. 2. When can I sign up for the 2018 FIFA World Cup Russia™ Pack? Customers can sign up now for the 2018 FIFA World Cup Russia™ Pack by calling SIngtel’s sales hotline 1609, or visit any Singtel Shop, or online at www.singtel.com/worldcup . 3. Why is the 2018 FIFA World Cup Russia™ Pack so expensive this time round? 2018 FIFA World Cup Russia™ is being made available at the same price as 2014. Amidst a global increase in fees for broadcast rights for the 2018 FIFA World Cup Russia™, Singtel worked with fellow broadcasters to offer the telecast of the tournament at as low a price as the rights owners were willing to accept. We would like to encourage our customers to enjoy the 2018 FIFA World Cup Russia™ for free by signing up for or re- contracting Trio / Variety / Value / mio Stadum+ Pack on a 24-month contract. 4. The telecast of the 2018 FIFA World Cup Russia™ matches is free for most other regional countries. Why is Singtel charging customers such a high fee to watch the 2018 FIFA World Cup Russia™ matches? The economics around telecast rights for 2018 FIFA World Cup Russia™ matches differ from country to country. Singtel worked with fellow broadcasters to offer the telecast of the tournament at as low a price as the rights owners were willing to accept, to try to make it affordable for customers in Singapore. We would like to encourage our customers to enjoy the 2018 FIFA World Cup Russia™ for free by signing up for or re- contracting Trio / Variety / Value / mio Stadum+ Pack on a 24-month contract. Section 2: Customers signing up on Singtel TV platform 5. I am a new customer to Singtel TV. Can I sign up for the 2018 FIFA World Cup Russia™ Pack without any other content pack on a standalone basis? If so, what are the charges that I will have to pay? Customers can subscribe to the 2018 FIFA World Cup Russia™ Pack at a one-time charge of $94.16 (including GST) with the early bird promotion, or regular price of $112.35 (including GST) after 22 May 2018.The following charges also apply: a. content activation charge of $10.70 b. installation fee of $90.00 for weekday / $140.00 for weekend c. $128.40 for FTTH RG (for TV on fibre customers) d. HD Set-Top Box rental - $4.90 per month (or $12.90 per month for HD DVR Set-Top Box) New customers can sign up for a content pack along with the 2018 FIFA World Cup Russia™ Pack to enjoy waivers of the content activation, installation and modem charges. 6. I am a new customer signing up for the 2018 FIFA World Cup Russia™ Pack without any other content pack, on a standalone basis. In addition to the one-time charge of $112.35 (including GST), why do I have to pay for the content activation charge, installation fees and modem charges? As customers are signing up with Singtel only for the period of the 2018 FIFA World Cup Russia™, we are unable to subsidise these charges. Singapore Telecommunications Limited Company registration number: 199201624D 31 Exeter Road, Comcentre Singapore 239732 Tel: +65 6838 3388 Fax: +65 6732 8428 www.singtel.com Customers are encouraged to sign up for the Trio / Variety / Value / mio Stadum+ Pack on a 24-month contract to enjoy the 2018 FIFA World Cup Russia™ Pack for free. 7. I am an existing Singtel TV customer. How can I sign up for the 2018 FIFA World Cup Russia™ Pack? Existing Singtel TV customers can sign up for or re-contract Trio / Variety / Value / mio Stadum+ Pack on a 24-month contract to enjoy the 2018 FIFA World Cup Russia™ Pack for free. Alternatively, customers can sign up for only the 2018 FIFA World Cup Russia™ Pack at a one-time charge of $94.16 (including GST) with the early bird promotion, or regular price of $112.35 (including GST) after 22 May 2018. To sign up, customers can call 1609, or visit any Singtel Shop or www.singtelshop.com. 8. I am an existing Singtel TV customer signing up for a 2018 FIFA World Cup Russia™ Pack. When will my 2018 FIFA World Cup Russia™ Pack on Singtel TV be activated? Activation of the 2018 FIFA World Cup Russia™ Pack can take up to 3 working days after sign up. Telecast of 2018 FIFA World Cup Russia™ matches will start only when the tournament commences on 14 June 2018. Customers are encouraged to sign up for the 2018 FIFA World Cup Russia™ Pack early to enjoy the early bird discount. That will also help to avoid potential delays due to high volume of sign-ups expected as the tournament approaches. 9. When will I be billed for the 2018 FIFA World Cup Russia™ Pack? For new Singtel TV customers, the 2018 FIFA World Cup Russia™ Pack will be billed after your Singtel TV service has been installed at your designated address. For existing Singtel TV customers, the 2018 FIFA World Cup Russia™ Pack will be billed in your next Singtel bill after the service has been activated. 10. Will I get any refund if I terminate the 2018 FIFA World Cup Russia™ Pack subscription before the final match on 15 July 2018? As the 2018 FIFA World Cup Russia™ is a one-month event, Singtel TV is unable to refund or prorate subscription charges. 11. I would like to relocate my Singtel TV service in the middle of the 2018 FIFA World Cup Russia™ telecast period. Can I do so? Yes, a customer can relocate but prevailing relocation charges will apply. Due to the relocation, there will be a transition period where content cannot be accessed on the Singtel TV set-top box. 12. After signing up for the 2018 FIFA World Cup Russia™ Pack and paying the one-time fee of $112.35 (including GST), I decided to sign up to a Trio, Variety, Value Pack or mio Stadium+ Pack on a 24-month contract. Will I get any refund of the one-time charge of $112.35 (or $94.16 early bird price)? Will I get a refund of the other charges such as installation charge or content activation charge too? As the 2018 FIFA World Cup Russia™ is a one-month event, Singtel TV is unable to refund or prorate subscription charges. 13. I am an existing Singtel TV customer with an ongoing contract with Trio / Variety / Value / mio Stadium+ Pack or any other content pack. How can I enjoy 2018 FIFA World Cup Russia™ Pack for free? Existing Singtel TV customers with an ongoing contract for Trio / Variety / Value / mio Stadium+ Pack or other content packs can sign up for or re-contract to a for Trio / Variety / Value / mio Stadium+ Pack with a new 24-month contract to enjoy 2018 FIFA World Cup Russia™ Pack for free. Early termination charges will be waived regardless of the customer’s contract tenure. Singapore Telecommunications Limited Company registration number: 199201624D 31 Exeter Road, Comcentre Singapore 239732 Tel: +65 6838 3388 Fax: +65 6732 8428 www.singtel.com 14. I have just signed up or re-contracted to Trio / Variety / Value Pack / mio Stadium+ Pack on a 24-month contract recently. Am I eligible for the free 2018 FIFA World Cup Russia™ Pack? If a customer signed up for or re-contracted to a Trio / Variety / Value / mio Stadium+ Pack on a 24-month contract before 15 March 2018, just re-contract a Trio / Variety / Value / mio Stadium+ Pack with a new 24-month contract to enjoy the 2018 FIFA World Cup Russia™ Pack for free. Early termination charges for the existing content pack subscription will be waived. If a customer signed up for or re-contracted to a Trio / Variety / Value / mio Stadium+ Pack on a 24-month contract on or after 15 March 2018, the 2018 FIFA World Cup Russia™ Pack will be made available automatically for free. 15. I am currently subscribed to content packs which existed before March 2015. Will I be eligible to subscribe to 2018 FIFA World Cup Russia™ Pack? Yes, customers can still sign up for the 2018 FIFA World Cup Russia™ Pack for a one-time charge of $94.16 (including GST) with the early bird promotion or regular price of $112.35 (including GST) after 22 May 2018, while retaining their current content pack subscription. We encourage customers to enjoy the 2018 FIFA World Cup Russia™ Pack for free by signing up for or re-contracting to the newer Trio / Variety / Value / mio Stadium+ Pack with a 24-month contract Following your upgrade to the new Trio / Variety / Value / mio Stadium+ Pack, all existing content pack subscription will have to be terminated to avoid duplications with the new line-up. Any relevant early termination charges will be waived accordingly.
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