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Whitehorse Family Resource Guide Raising Children 0-12 Years Important Numbers

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Whitehorse Family Resource Guide Raising Children 0-12 Years Important Numbers Whitehorse Family Resource Guide Raising Children 0-12 years Important Numbers > Police 000 > Ambulance 000 > Fire 000 > Poisons Information Centre 13 11 26 Maternal and Child Health 13 22 29 > – 24 hour line > Nurse on Call 1300 60 60 24 > Parentline 132 289 > Centrelink Families Line 136 150 > Lifeline 131 114 > beyondblue 1300 22 4636 1800RESPECT 1800 737 732 > National Sexual Assault, Domestic Family Violence Counselling Service Safe Steps 24/7 Family 1800 015 188 > Violence Response Men’s Helpline 1300 789 978 > > Men’s Referral Service 1300 766 491 > Gambler’s Help 1800 858 858 Directline 1800 888 236 > Alcohol and drug counselling and support Contents About this Guide 1 Whitehorse Early Years Plan 1 Child Friendly Cities 1 Protecting Children 2 Parent Resource Officer 3 TIQBIZ 3 Parenting Information Forum Program 4 Whitehorse Maps 4 Maternal and Child Health Service 5 National Child Restraint Laws 7 Immunisation 8 Cold and Flu 10 Whitehorse Early Learning Service (WELS) Childcare and Kindergarten 11 Private Childcare Providers 13 Children Left Unattended in Cars 19 Services and Things to Do in Whitehorse 21 Water Safety 23 Whitehorse Active Kids 24 Grandparents 26 Education Options in Whitehorse 27 Family Violence 32 Health and Medical Services 33 Dental Health 34 Helpful Websites 35 2 Supporting Families to Raise Children 0-12 years Whitehorse City Council is committed to supporting children and their families to achieve the best start to life and to access opportunities to grow, learn, develop and thrive over the course of their childhood. About this Guide Child Friendly Cities Inside this guide you will find information Whitehorse City Council voted to endorse about the services that Council delivers to the Victorian Charter for Child Friendly children aged up to 12 years and their Cities in 2014. families, as well as other relevant services The charter recognises the need for available in Whitehorse. There is also a increasing children’s participation in number of information pages throughout decision-making and creating child- this resource for families. The information is friendly environments. Council supports correct at the time of printing but is subject the following principles: to change. > Freedom for children to experience environments that consider their needs Whitehorse Early Years Plan > Respect and dignity for children to express The Whitehorse Early Years Plan their individual opinions, and participate (Whitehorse: A City for all Children 2014 to in and contribute to decisions about 2018) identifies a strong vision for children their communities and their wellbeing and their families and a set of core > Equitable access to supportive principles that underpin the vision. The plan environments and services for children focuses on four key areas: regardless of gender, ethnicity, religion > Healthy, active and thriving children or ability. > Secure, supported and engaged families The charter is consistent with state, national > Quality services for all children and families and international protocols and embraces > Safe, welcoming and inclusive rights that are embedded in the Convention community for all children and families. of the Rights of the Child (1990), the Chiba Declaration for a Child Friendly Asia Pacific For further information about Council’s (2009), UNICEF’s Building Blocks for Municipal Early Years Plan 2014-2018 please Developing a Child Friendly City (2004) visit www.whitehorse.vic.gov.au/Children- and the Victorian Human Rights and Families-Youth.html Responsibilities Charter 2006. 1 3. Our commitment to staff, students Protecting Children and volunteers Whitehorse Council is a Child Safe > We are committed to providing all staff Organisation and committed to the members and volunteers with the safety and wellbeing of children who necessary support to enable them to use its services. fulfil their roles. Whitehorse Council Commitments > We have a management structure that supports and develops staff in their roles. 1. Our commitment to children > We are committed to providing all staff > We are committed to the safety and members and volunteers with regular wellbeing of all children and young supervision and professional development. people who access any of our services. > We will ensure that staff have access to > We are committed to providing children a senior person to help them make and young people with positive and decisions in relation to any action required nurturing experiences. to protect children and young people. > We will support families and communities 4. Our commitment to ensuring to promote children’s development. a child-safe organisation > We will take action to ensure that > We are committed to using best practice children and young people are not standards in the recruitment, screening exploited, abused or harmed during the and employment of staff and time that they are involved with any of volunteers. We will work to create an our services. environment in which children and > We will listen to children and young young people are safe and feel safe. people and actively encourage them to > We will ensure that we do not harm, abuse talk to us and address any concerns that or exploit children and young people they raise with us. who are involved with our services. 2. Our commitment to families > We are committed to helping parents Child FIRST – 1300 762 125 and carers to care for their children and young people. Child FIRST is a family services community-based intake and referral > We recognise that parents and carers service. Child FIRST ensures that vulnerable will require varying levels and types of children, young people and their families support at different points in their are effectively linked to relevant services, children’s development. including Child Protection. > We will offer guidance and assistance that builds on families’ strengths, is Child Protection sensitive to their cultural and religious Child Protection is a statutory child beliefs and empowers them to adapt to protection service provided by the the changing needs of their children. Department of Human Services, which is > We will be open and transparent with able to intervene to protect children and parents and carers when engaging with young people at risk of significant harm. our services. East Division Intake – 1300 360 391 East Division has a child protection intake located at DHHS Box Hill which 2 covers Whitehorse. Council Information and Resources Parent Resource Officer Whitehorse City Council has a dedicated Parent Resource Officer to support the parents, grandparents and carers of Whitehorse. The Parent Resource Officer’s role is to ensure information and support is easily accessible to parents, grandparents and 1. Download FlexiBuzz for your carers, through a variety of ways including, phone and tablet this resource, print media, online apps, Search for FlexiBuzz in your app store. parenting information forums, and websites. For Apple: Select ‘allow’ notifications. The Parent Resource Officer can also be Computer and Windows mobile device users contacted for more information on any topic can visit www.flexibuzz.com to register/login in this resource or other parenting information. Email: [email protected] or call 9262 6175. 2. Find and tick FlexiBuzz Log-in Whitehorse Council uses the app FlexiBuzz Open FlexiBuzz and register/login (previously Tiqbiz) to communicate with Search families living in the City of Whitehorse. Select the ‘Search’ icon and type in Whitehorse City Council and then select. Add > Relevant Whitehorse family events Click on the categories that apply to you and and programs click the ‘Add’ icon. > Parenting information forums Return to search Click the back arrow to return to search. > Maternal and Child Health information Home > Immunisation information Click the ‘Home’ icon to view notifications. > Parenting youth information > Plus much more. As a parent, grandparent or carer you are able to opt into the categories that suit you. FlexiBuzz is free to download 3. Stay informed and easy to use. See instructions right: 3 Parenting Information Whitehorse Maps Through Whitehorse City Council’s website, Forum Program you can search, view and explore maps of Council sponsors the successful Parenting the City of Whitehorse. Information Forum program for Whitehorse parents, grandparents and carers. By simply typing in your address or current location, you can search for nearby parks, To deliver the Parenting Information Forum playgrounds, arts and culture activities, Program, Council engages a range of guest playgroups, schools and much more. speakers to reflect the diverse range of To use Whitehorse Maps please visit parenting approaches that individuals, www.whitehorse.vic.gov.au/Whitehorse- communities and cultures use. The program Maps.html aims to achieve great outcomes for families, children and young people because effective parenting is essential for a child’s lifelong development and overall wellbeing. By extension, Whitehorse Council believes that the community should support parents to develop key parenting skills and to relieve any isolation they might be experiencing. Topics for forums are developed from feedback received during the evaluation process and through consultations undertaken for Council’s Municipal Early Years and Municipal Youth Plans. For further information, including the calendar, please visit www.whitehorse.vic.gov.au/ Parenting-Information-Forum-Program.html 4 Council’s Support Services for Families Maternal and
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