HSL Helsinki Region Transport Annual Report 2015 HSL Helsinki Region Transport Annual Report

2015 HSL Helsinki Region Transport Annual Report 2015

Content This is HSL 4 Executive Director’s Review 6 Year at a glance 8 Customers 14 Personnel 16 Environment 20 Public transport in figures 22 Finances 26 Administration and organization 30

In 2015, commuter train ridership increased by 8.9 percent. VALUES

Cooperation

OBJECTIVES Environmental responsibility Smooth journeys Clear services Customers’ travel chain is We provide our customers with based on the public transport up-to-date information before and during their journeys as VISION 2025 feeder services. well as clear, easy-to-use and Public transport is the reasonably priced tickets. number one choice for travel. Helsinki region is a bellwether Customer focus for intelligent, sustainable and safe mobility.

Increasing public transport use Compact and attractive region A transport system based on rail to public transport, walking services creates a more compact and cycling. urban structure and makes the region more attractive. Continuous development

Fewer emissions Eective ﬁnances We increase the share of low- We make public transport more BASIC TASK emission public transport. Helsinki Region Transport the funding base of the entire develops and provides smooth, transport system. reliable transport solutions to customers’ needs.

Strategic goals and their achievement 2015

In 2015, HSL had nine strategic goals. Progress towards these goals was measured using specially developed indicators.

1. The customers’ trip chain is based on the public transport trunk network and efficient feeder services Target level Realization Reliability of public transport (operated services as share of scheduled services) 99.74% 99.73% Travel is fast and smooth (customer satisfaction survey, share of grades 4-5) 89.0% 86.9% Transfers between modes are easy (customer satisfaction survey, share of grades 4-5) 88.0% 85.6% Awareness of the Ring Rail Line and new Vantaa bus network is high (customer satisfaction survey, share of grades 4-5, both questions were given a weighting of 50%) 80.0% 49.9%

2. We provide our customers with up-to-date information before and during their journeys as well as clear, easy-to-use and reasonably priced tickets

Information on timetables and routes is readily available (customer satisfaction survey, share of grades 4-5) 88.0% 87.3% Realization of the annual plan for the ticketing and information system redesign 100.0% 85.0%

4 THIS IS HSL HSL Helsinki Region Transport Annual Report 2015

3. We direct the increase in traffic to public transport, walking and cycling Target level Realization The share of public transport of motorized transport •At the city center boundary in the morning peak 73.70% 74.05% •On crosstown routes extending to Ring Road I (all day) 22.0% 21.3% Per capita total ridership (boardings/inhabitant/year) 306 295 HSL’s valuation index (public image, brand) 45/57 43/58 Residents' satisfaction with public transport (BEST survey) 85.0% 81.0 % Overall grade for HSL area public transport (customer satisfaction survey, share of grades 4-5) 90.0% 89.0%

4. A transport system based on rail services creates a more compact urban structure and makes the region more attractive Reaching an HLJ 2015 decision agreed to by the 14 municipalities, integrated with the land use plan and housing strategy. Negotiating the inclusion of the key elements of the transport system decision in the Letter of Intent on Land Use, Housing and Transport. 100.0% 90.0% Development measures designed on the basis of a survey of businesses have been implemented. 100.0% 100.0%

5. We increase the share of low-emission public transport Bus transport emission and energy efficiency index using the EU emission limits (c/passenger km) 0.700 0.647

6. We make public transport more cost-effective and strengthen the funding base of the entire transport system Ticket revenue/operating expenses 49.8% 51.7% Productivity of public transport: passenger-kilometer costs increase less than the public transport cost index. 4.5% -1.5% Effectiveness of ticket inspections: number of tickets inspected/inspection days. 245 245 Annual growth rate of other income apart from ticket revenue, municipal contributions, State subsidies and penalty fare income. 1.0% 5.1 % Compliance with the IT procurement model, design of target architecture and implementation of measures to achieve it. 100.0% 80.0% Completion of a direct procurement agreement with VR or draft documents for the 1st phase of the tendering of commuter train services 95.0% 80.0%

7. We develop our skills in a purposeful manner through diverse training to improve our operations and results Implementation of the skills development plan for 2015 100.0% 87.0%

8. We develop the professional capacity of the supervisory staff and the employees’ skills for the workplace Staff survey, supervisory staff index 3.90 3.84 Staff survey, cooperation index 4.00 3.99

9. We work in fruitful cooperation with colleagues, customers and stakeholders

Staff survey, organizational performance index 3.45 3.30 A concrete, verifiable plan derived from the staff survey results that sets out measures (realization% of the plan) 100,0% 100,0%

5 Year of major development projects

ast year was a historic one, as it saw the in Vantaa in August to provide feeder services to the completion of some major public transport Ring Rail Line stations. projects. In addition, trunk route 560 started running from L The Ring Rail Line was opened, a new bus Rastila to Myyrmäki in August. The introduction of network was launched in Vantaa and trunk route 560 two new trunk routes in the same year moves us began operating. In addition, the year was successful towards our strategic goal of creating a transport net- in terms of financial and operational performance as work based on efficient trunk route services. We are well as customer satisfaction. also planning to extend tram services to complement In total, 65.3 per cent of the 2015 scorecard goals the trunk route services in the region. set out by the HSL Executive Board were achieved and we ran a surplus of €21.1m. For the first time in More ecological mobility HSL’s history, public transport production costs were The next major trunk route, West Metro, will start down. In addition, passenger numbers and ticket rev- operating in August 2016. When the West Metro is enue turned out to be more positive than expected. opened, bus services in Espoo will mainly be convert- The year was also better than the previous one in ed into feeder services. In southern Espoo, the Metro terms of customer profitability. and related construction projects are helping to cre- An important step was taken in commuter train ate a more compact urban structure around the Metro services when HSL, VR and the rolling stock company stations, making mobility more ecological. Pääkaupunkiseudun Junakalusto Oy signed a Letter of According to our vision running to 2020, Helsinki Intent on the direct procurement of the operation of metropolitan area is one of the world's cycling me- commuter train services in 2016-2021. Our goal is for the tropolises. We contribute to the achievement of this HSL Executive Board to decide on the launch of the ten- goal by marketing and utilizing the possibilities of dig- dering process at the end of 2017 or beginning of 2018. ital services. Electric bus services combine the promotion of intelligent and low-carbon transport services Trunk routes into operation and a new kind of procurement model, which allows One of the most significant public transport projects us to test new fleet and fuel solutions and informa- in the region's history, Ring Rail Line, was completed tion applications on buses. According to our strategy, in July. The Ring Rail Line is a trunk rail link serving the share of electric buses on HSL area bus services Helsinki Airport as well as a major crosstown trans- would be up to 30 per cent in 2025. port link in Vantaa. In addition, the rail line links air As several major public transport projects were transport and long-distance train services, thereby completed, others had to be abandoned. In the serving the whole country. During the first six months autumn, the Executive Board of HSL decided to termi- of its operation, commuter train ridership on week- nate the Kutsuplus project. There is still demand and days rose by 15 per cent. Following the opening of potential for the type of services provided by Kutsu- the Ring Rail Line, a new bus network was launched plus in the Helsinki region, and we support studies aimed at developing a market-driven service.

6 EXECUTIVE DIRECTOR’S REVIEW HSL Helsinki Region Transport Annual Report 2015

Growing Helsinki region The population of the Helsinki region may exceed two million by 2050. This will also create pressure on the transport system. Studies on the possibilities and impacts of road traffic pricing were launched in 2015, by an extensive regional cooperation network coor- dinated by HSL. The aim is to find viable solutions to strengthen the funding of the transport system and to examine the potential impacts of road charges in the Helsinki region. The local government reform undertaken by the State Government may also change HSL’s responsibili- ties. We still consider a joint local authority a viable option for the organization of public transport. If possible, neighboring municipalities with a commuting rate of over 40 per cent to the metropolitan area should be made members of the joint local authority. Public transport plays a more significant role in the metropolitan area than in other urban regions of Finland. The functioning of business and industry, commuting, efficient use of urban space and control- ling the environmental impacts of transport in an urban region with over one million inhabitants would be impossible without well-functioning and affordable public transport. The Ministry of Transport and Communications is developing a new project to bring all regulations on the transport market together under a single act, the Transport Code. HSL is closely monitoring the preparation of the Transport Code. The first legislative changes related to the Transport Code are expected to be pre- sented to parliament for consideration in 2016.

Suvi Rihtniemi Executive Director

7 Review of activities in 2015

New bus network launched in Vantaa

A completely reorganized bus network was introduced in Vantaa in autumn 2015. Changes were made to routes and route numbers. The reorganization was related to the Ring Rail Line opened in July, which now provides the main transport link from Vantaa to Helsinki city center. Buses provide transport to train stations and complement the train services. Bus routes were renumbered in Vantaa. HSL’s new route numbering system eliminates duplicate route numbers in different municipalities. A corresponding change will take place in Espoo, when the West Metro is opened. At the same time, bus headways were evened out and the number of different route versions was cut. Time- tables were synchronized to provide even headways, including on the shared sections of routes of different services.

Trunk route 560 launched Kutsuplus trial ended

A new trunk bus route, 560, started operating in At the end of 2015, we withdrew the Kutsuplus service August 2015. The bus runs from Rastila via Vuosaari, due to the constrained financial situation of the mu- Mellunmäki, Kontula, Malmi station, Paloheinä and nicipalities. However, we are examining the possibility Kuninkaantammi to Myyrmäki. of implementing a fully market-driven Kutsuplus-type The frequently running trunk route buses can be transport service whose operation would be undertaken recognized by their orange color. All buses are new by a private company. A new service based on ride and travel on the route is fast thanks to route ar- pooling could be trialed from the beginning of 2017. The rangements, traffic signal priorities and the public development project which resulted in the Kutsuplus transport tunnel in Paloheinä. In addition, special trial was launched by Aalto University in 2007 and the attention has been paid to high-quality passenger service was opened in 2013. In just over three years, Kut- information. The new crosstown service has received suplus gained increasing popularity among those who positive feedback from passengers due to issues tried the service. Developed in Finland, the Kutsuplus such as shortened commuting times. software is one of the most advanced ride pooling solu- Trunk route 560 further complements our trunk tions in the world. route network, which consists of the Metro, commuter train services and trunk bus routes.

8 YEAR AT A GLANCE HSL Helsinki Region Transport Annual Report 2015

New leasing model for fleet procurement

In 2015, we launched a project to experiment a new model for procuring new buses for test purposes. The project allows operators to test drive new technology buses without major financial risks prior to final procurement. At first, 12 electric buses are procured for test drives. Our goal is for about one third of buses to be electric by 2025. Electric buses are an efficient means of reducing nitrogen oxide emissions. Other experiments with new services have also been planned. The buses leased by HSL will be tested in Espoo and Helsinki. The tests will last four years and the project budget is €6m at most.

Letter of Intent on the operation of commuter train services signed

HSL, VR and the rolling stock company Pääkaupunkiseudun Junakalusto Oy signed a Letter of Intent on the operation of commuter train services for 2016-2021 in May 2015. The parties drew up a new five-year agreement on the basis of the Letter of Intent. The HSL Executive Board approved the agreement in early 2016 and it came into effect on 1 April 2016. The agreement provides HSL with cost savings of around €30m during the five-year contract period compared to the current cost level. These savings will be of the same mag- nitude as those generated by tendering: we have estimated that tendering would enable a 15 per cent cut in costs. The agreement forms the basis for the preparation and controlled implementation of the tendering of commuter train services. In addition, the agreement strengthens our role as a procuring authority, while clarifying VR’s obliga- tions regarding service level and quality. In future, HSL and VR will cooperate more closely on transport planning and the procurement of railway capacity.

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P P P I I I - - Lejle Leinelä I I P I P P D D Saunakallio Saunakallio Järvenpää Träskända Riihimäki Hyvinkää Riihimäki

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Ainola Jokela

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I mån-fre 7-19, lör-sön 9-17 tfn 094766 4000 HRT Kundservice P P P P P P P P N N Tammerfors Tampere D D D D K K R R R R R R R R Z Z T T T T T T T T T T T T T T T T T T T N N N N N N N N N N N N N K K K K K K K K K K Kouvola Kouvola Bytesförbindelser/ Transfer links Vaihtoyhteydet asemilla Z Z Z Z Z Trunk busroute Runkolinjabussi / Stomlinjebuss / Metro trafik / Longdistance trains Kaukojunaliikenne /Fjärrtågs Haarajoki Haarajoki Mäntsälä Mäntsälä Lahtis Lahti Malm Malmi Sandkulla Hiekkaharju Savio Savio Kottby Käpylä Mosabacka Tapanila Björkby Koivukylä Kervo Kerava Åggelby Oulunkylä Bocksbacka Pukinmäki Parkstad Puistola Räckhals Rekola Dickursby Tikkurila Korso Korso Sat-Sun 9am-5pm Mon-Fri 7am-7pm, tel. 094766 4000 HSL Customer Service 27.3.2016

Kerava ja Sipoo

16.2.2016 14:55:14 Vantaa Vanda Kervo och Sibbo

YEAR AT A GLANCE HSL Helsinki Region Transport Annual Report 2015

HSL’s talk show series hailed a success

Our talk shows on the future of transport attracted hun- dreds of thousands of viewers via online platforms. The aim of the five-part series was to raise discussion on the kind of metropolis we want to live in and how we want to travel there. Hosted by Tuomas Enbuske, the discussions addressed the future of cities, mobility and work from various perspectives. The guests featured in the talk shows included several public figures such as Jethro Rostedt, Anni Sinnemäki, Risto Linturi and Matti Apunen. In addition to these guests, Mr. Enbuske interviewed HSL Executive Director Suvi Rihtniemi about her thoughts on the development of the transport system and public transport.

Mobile ticket introduced

In November, we launched the pilot of an HSL Mobile ticket application that allows customers to buy single tickets for all public transport modes in the HSL area on their mobile phones. Single tickets purchased with the HSL Mobile ticket application cost the same as single tickets purchased from drivers or conductors. On buses, the ticket is shown to the driver and on other modes of transport to the conductor or ticket inspector upon request. Just like SMS tickets, mobile tickets must be purchased before the passenger boards a vehicle or enters the Metro or Suomenlinna ferry platform area. The HSL Mobile ticket application is one of our new digital services, along with the online store and loyalty scheme launched at the beginning of November. During 2016, we will introduce digital services for city bikes, the next version of the mobile ticket application as well as fully real-time transport information throughout the HSL area.

11 Kerava K N T Kerava Kervo R Z Kervo HSL kehittää vahvasti runkolinjas- Savio K N T toaan, joka koostuu juna-, metro- HSL trunkrunkolinjasto route network 2016 2016 Savio ja runkobussilinjoista. Vuonna 2015 käynnistyi Kehärata sekä Lentoasema P I Vehkala P I Kivistö P I Aviapolis P I Flygplatsen Leinelä P I Korso K N T runkobussilinja 560. Vuonna 2016 Veckal Kivistö Aviapolis Airport Lejle Korso avautuu länsimetro. Helsingin seu- P I Vantaankoski Vandaforsen dulle on vihdoin muodostumassa Rekola K N T runkolinjasto, joka voidaan kuvata Räckhals P I Martinlaakso tällaisena monista kansainvälisistä Vantaa Mårtensdal Vantaa metropoleista tuttuna runkolinja- Koivukylä K N T karttana. Kuvan länsimetron jatke Björkby Vanda Vanda avautuu 2021.

P I Louhela Hiekkaharju I P K Klippsta Sandkulla N T

I P Tikkurila I P K N Dickursby T D R Z Honkasuo Iskostie Vaskivuori Silvola TaidemaalarinkatuKuninkaantammenaukioPaloheinän majaSysiniitty TorpparimäentieYhdyskunnantieTapaninkyläntie Santerlantie Hongasmossa Stenﬂisvägen Myyrmäki Kopparberget Sillböle BildkonstnärsgatanKungseksplatsenSvedängens stugaTräkolsängen TorparbacksvägenSamhällsvägen StaansbyvägenSandersvägen Myrbacka

Vanha Tapanilant. Puistola I P K Gamla Staansbyv. Parkstad N T 560

I Malmin sairaala P P I Malminkartano Malms sjukhus Tapanila I P N T Espoo Malmgård Helsinki Mosabacka Esbo I Helsingfors Y P Kannelmäki Helsinki X Gamlas U Malmi I P K U L Malm Helsingfors U U N T L E L L L L E A A E E U A L Kauniainen U Leppävaara SockenbackaPitäjänmäki Pohjois-Haaga Tuomarila Koivuhovi L A L Mäkkylä Norra-Haga Ilkantie HämeenlinnanväyläPirkkola Pirjontie Maunula Tuusulanväylä Ala-Malmi Björkgård Grankulla E E Mäkkylä Valimo Ilkkavägen TavastehusledenBritas BirgittavägenMånsas Tusbyleden Nedre Malm Domsby Alberga Gjuteriet Kera Kilo Kera Kilo Vanha Helsingintie Mestarintie Gamla Helsingevägen Mästarvägen Kivikonlaita Mellunmäki Käskynhaltijantie Stensbölekanten Mellungsbacka Huopalahti Y X U L E Ståthållarvägen Pukinmäki I P Pyhätunturintie Hoplax A P I Bocksbacka N T Kivikontie Pyhätunturivägen Mäkitorpantie Stensbölevägen PuustellinmäkiKalkkipellonmäkiVermo Vermo Kullatorpsvägen BoställsbackenKalkåkersbacken Fallpakka Fallbacka Espoo Säteri Kurkimäki Tranbacka Esbo Säteri TakkatieTakomotie SpiselvägenValimotie VihdintieSmedjevägen Gjuterivägen Vichtisvägen Mustalahdent. Svartviksv. I P K N T Oulunkylä KvarnbäckenMyllypuro Kauklahti Y Åggelby Tanhuantie X Veräjämäki Kontula Tunvägen Köklax Grindbacka Gårdsbacka U Ilmala L A P I Merikorttit. L Ilmala Viikinmäki Sjökortsväg. Masala E Kurkijoentie Viksbacka Masaby X Kronoborgsvägen Koukkusaarent. I P N T Käpylä U Viikin tiedepuisto Krokholmsv. L Kottby Viks forskarpark Jorvas Y E Jorvas X Lokitie Latokartano Loggvägen U Ladugården L Tolsa U Turvesuontie Vuosaari Tolls L Torvmossvägen Myllärintie MjölnarvägenRoihupelto Nordsjö Kasåkern U Kirkkonummi Puotila Rastila Kyrkslätt L Espoo Helsinki Botby gård Rastböle 560 550 Itäkeskus Östra centrum Maarinranta Esbo Helsingfors Marstrand Pasila Y Böle X Siilitie Y X U L E Igelkottsvägen U L HagalundTapiola A P I K N Urheilupuisto T D R Z Idrottsparken Innopoli Aalto-yliopisto Innopoli Aalto-universitetet Kalasatama Niittykumpu Fiskehamnen Kulosaari Herttoniemi Kirkkonummi Y X U L E Brändö Hertonäs Ängskulla A P I K N Sörnäinen Keilaniemi Sörnäs Kyrkslätt Matinkylä KontiontieOtsolahdentie SkogsbjörnsvägenKemisti Björnviksvägen Kemisten T D R Z Kägeludden Hakaniemi Helsingin päärautatieasema Hagnäs Mattby Helsingfors centralstation Central Railway Station Sateentie Regnvägen Helsingin yliopisto Helsingfors universitet

Tapiolansilta Tapiolabron 50 Suomenoja 5 Finno Westendinasema Westendstationen Kaitaa Koivusaari Ruoholahti Kamppi 2021 Kaitans Lauttasaari Kampen Björkholmen Drumsö Gräsviken

Soukka Sökö

Kivenlahti Espoonlahti Stensvik Esboviken Kerava K N T Kerava Kervo R Z Kervo WeHSL are kehittää actively vahvasti developing runkolinjas our trunk - Savio K N T routetoaan, network, joka koostuu which consists juna-, metro-of train, HSL runkolinjasto 2016 Savio Metroja runkobussilinjoista. and trunk bus routes. Vuonna 2015 käynnistyi Kehärata sekä Lentoasema P I The Ring Rail Line and trunk bus route Vehkala P I Kivistö P I Aviapolis P I Flygplatsen Leinelä P I Korso K N T runkobussilinja 560. Vuonna 2016 Veckal Kivistö Aviapolis Airport Lejle Korso 560avautuu started länsimetro. operating inHelsingin 2015. seu- P I Vantaankoski Vandaforsen Thedulle West on Metrovihdoin is set muodostumassa to open in 2016. Rekola K N T runkolinjasto, joka voidaan kuvata Räckhals The Helsinki region is finally getting P I Martinlaakso atällaisena trunk route monista network kansainvälisistä that can be Vantaa Mårtensdal Vantaa metropoleista tuttuna runkolinja- Koivukylä K N T depictedkarttana. on Kuvan a trunk länsimetron route map familiar jatke Björkby Vanda Vanda fromavautuu many 2021. metropolises around the world. The extension of the West Metro P I Louhela Hiekkaharju I P K Klippsta Sandkulla N T shown in the picture will open in 2021.

Vanha Tapanilant. Puistola I P K Gamla Staansbyv. Parkstad N T 560

Tapiolansilta Tapiolabron 50 Suomenoja 5 Finno Westendinasema Westendstationen Kaitaa Koivusaari Ruoholahti Kamppi 2021 Kaitans Lauttasaari Kampen Björkholmen Drumsö Gräsviken

Soukka Sökö

Kivenlahti Espoonlahti Stensvik Esboviken New services for passengers

Record-high public transport passenger satisfaction

We achieved a record result in the customer satisfac- Customers who have an HSL account get, for exam- tion survey conducted in spring 2015, with almost 91 ple, tailored information services at HSL.fi and in the per cent of public transport passengers being satis- Journey Planner, along with a range of benefits and fied with HSL area public transport. Up to 93.7 per discounts on products and services provided by our cent of respondents thought that public transport partners. Customers can create their account on our provides value for money and almost 99 per cent of website, which also lists loyal customer benefits. Our passengers would recommend public transport to online store allows customers from around the coun- others. try to purchase our tickets and other products. Online We measure passenger satisfaction with public top-ups of Travel Cards will be available via the online transport services year-round on all modes of public store in 2017. transport using onboard questionnaires. The interna- The loyalty scheme and online store are the first tional BEST survey also shows that HSL area resi- among a series of digital services for public transport dents find prices reasonable compared to the level of users. In 2016, we will introduce a mobile ticket, new service and think that public transport is a viable and information system and national Journey Planner, as recommendable mode of transport. well as roll out city bikes customers can use with the According to a brand survey conducted by Talous- HSL account and Travel Card. tutkimus, HSL was clearly the most valued brand in the field of transport in the metropolitan area. HSL’s Better information on public transport brand is increasingly valued by middle-aged and high- We selected the actress Alma Pöysti as the voice for income respondents in particular. audio accouncements on HSL area buses and trams, on the basis of customer evaluations.Her voice stood Loyalty scheme and online store launched out for its clarity. At the year end, we launched a loyalty scheme of- The audio announcements significantly improve fering a range of benefits to customers who have information provided on public transport vehicles, in an HSL account and Travel Card. At the same time, particular for visually impaired passengers. The audio we opened an online store selling tickets and HSL announcements are scheduled to be made available merchandise. on buses and trams towards the end of 2016, along- side the displays installed on new buses.

Share of satisfied passengers on the basis of overall score by mode of transport 2011-2015

100%

95%

90% Tram services Bus services 85% Metro services 80% Commuter train services 75% Total 70% 2011 2012 2013 2014 2015

14 CUSTOMERS HSL Helsinki Region Transport Annual Report 2015

Ring Rail Line increased train travel

Commuter train ridership increased thanks to the Ring Rail Line opened in July 2015.

The long-awaited Ring Rail Line was opened on 1st July. The opening day featured various events at the Central Railway Station and Railway Square in Helsinki, as well as at the Tikkurila, Leinelä, Aviapolis and Kivistö stations in Vantaa. About 80,000 passengers travelled on the Ring Rail Line trains on the opening day.

At the end of the year, some 171,000 week- day journeys were made on HSL area trains. The figure was up from the previous year by 13.5 per cent, mainly thanks to the Ring Rail Line. The busiest station was Helsinki Airport. The journey time from the Helsinki Central Railway Station to the airport located in Vantaa is 30 minutes.

Trains running counterclockwise from Helsinki are labeled “I”, while those running clockwise are labeled “P”. M trains were withdrawn when the Ring Rail Line was opened. During the daytime, Ring Rail Line trains run every 10 minutes. The last train from the airport leaves at about 1.15am to accommodate passengers arriving on flights around midnight. Ring Rail Line services are operated with modern, low- floor trains.

The opening of the new rail line also affected bus routes in Vantaa. An information campaign was run to make passengers and people working in Vantaa aware of the major changes to transport services in advance. The campaign on changes to bus routes in Vantaa ran under the theme ‘New arithmetic for Vantaa’.

15 More satisfied personnel than ever

Our staff survey showed record-high levels of job satisfaction. In addition, employees value HSL more than before as an employer.

According to a staff survey conducted in autumn monitoring of goals, clarity of decision-making 2015, we are making steady progress in realizing our and constructive resolution of conflicts. Employees HR vision. Employees were highly motivated and the were more critical than the year before of the change from the previous year was positive. Strengths effectiveness and goal-directedness of operations, included cooperation within groups and issues related tools, cooperation between departments and making to employees’ own tasks. Room for improvement was use of customer feedback to improve services. identified in the areas of customer focus and coopera- At the end of 2015, we employed 399 people. In tion across organizational boundaries in particular. terms of personnel costs, this equated to 371 person The biggest improvements were seen in years. Detailed information on personnel is available satisfaction with salary and other benefits, the in a separate personnel report.

HSL’s personnel in figures

Personnel 399

Female Male Average age 42.4 61.5% 38.5%

under 30s 15.8% 30–50 years old 50.6% Over 50s 33.6%

Permanent 88% Fixed-term 12%

Full time 89.5% Part time 10.5%

16 PERSONNEL HSL Helsinki Region Transport Annual Report 2015

A team of motivators working to better customer experience

Our motivators seek new ways to enhance cooperation across departmental boundaries. Their work is based on our operational and HR strategies and values.

The motivators are a group of 13 HSL employees who act as ambassadors for change in our service culture. These employees from different departments are promoting a more customer-ori- ented approach in our activities. The aim is to build team spirit, remove barriers within the organization and create inspiring events to encourage cooperation. In 2015, the motivators organized a host of successful events enabling our employees to network with each other. Better cooperation workshops brought people working in different parts of the organization together to discuss our service principles and customer experience, as well as to find ways to make HSL an even better workplace. The Project Fair featured snappy three-minute Pecha Kucha presentations on issues such as new maps and the West Metro. The Project Market allowed staff to present their ideas to the key persons involved in various projects. Afternoon coffee breaks called ‘Coffee for everyone’ encouraged staff to meet with colleagues for informal discussions.

Internal communications is everyone’s business

Our new intranet inspired staff to develop new communications and working methods. Common goals were consolidated in workshops held in the autumn. Concerns and hopes regarding day-to- day communications are the same for all. We wanted to keep the name of the previous intranet, Rinkeli. The new intranet was designed to be interactive, allowing staff to contribute to the content and to ‘like’ other people's posts. One goal was to reduce the flood of emails. A mobile version of the intranet accessible outside the office was also on the wish list. The communication functions of the intranet were completed by the end of the year. The lively exchange of messages began right away and the new intranet received positive feedback. The second phase of the reform was launched immediately. Virtual workspaces incorporated into the intranet will replace traditional network drives.

17 In 2015,

CO2 emissions from bus journeys were cut by

11,680 tons.

A pioneer in sustainable transport

HSL’s mission and values include taking the environment into account in all our activities and openly sharing information about the impacts of our activities. Increasing the share of low-emission public transport is our key strategic goal.

We promote sustainable transport, both at strategic services. In addition, we decided to equip all buses on level via transport system planning and at operational route 550 with exhaust gas after-treatment devices level by means of public transport planning, service that help to significantly reduce emissions, in particu- procurement, affordable public transport fares and lar nitrogen oxide emissions. mobility management. We play an active role in trans- Our strategic goal is to substantially cut emissions port policy and strive to contribute to sustainable land from public transport and increase the share of elec- use and urban development in the region. tric buses to 30 per cent by 2025. Electric buses pre- We have progressed in our environmental goals vent us from exceeding the limits for nitrogen oxides according to plans. In 2015, emissions from bus jour- in the metropolitan area, which is one of the major neys decreased thanks to new buses and the use of environmental challenges facing public transport. biofuels. Carbon emissions from bus services were cut Our activities comply with a Quality and Environ- by 11,680 tons, nitrogen oxides by 9.9 tons and small mental Management System based on the ISO 9001 particles by 470kg through an environmental bonus and 14001 standards. This system supports our activi- scheme. Operators use 5.48 million liters of bio- ties and development work and is used to monitor diesel and 800,000 kilos of biogas for providing our changes in our operations.

Commitment to electric buses

HSL has committed itself to a new operating model in which we procure electric buses for the operation of our services. Via the ePeli project, we are procuring 12 Finnish prototype buses in order to create the first electric bus systems in Finland. Whereas operators usually own their vehicles, the aim of the project is to get bus operators acquainted with electric buses. The ePeli project ensures that electric bus services can in future be included in the normal tendering processes of HSL, as well as those of other procurers of transport services. In addition, ePeli serves as a development platform for various innovations related to electric bus services.

20 ENVIRONMENT HSL Helsinki Region Transport Annual Report 2015

Helsinki metropolitan area to become a cycling metropolis

We participate actively in the promotion of the cycling culture in the Helsinki metropolitan area. The Cities of Helsinki, Espoo and Vantaa have committed themselves to increasing the modal share of cycling to 15 per cent, Helsinki and Vantaa by 2020 and Espoo by 2024. To achieve this goal, the cities are promoting a cycling-friendly attitude and removing obstacles to cycling. By the summer of 2016, we will roll out 500 city bikes and 50 city bike stations in Helsinki. The city bike system will be expanded in 2017, increasing the number of bikes to 1,500. More cycling information is available via a cycling portal opened on our website.

Promoting smart travel

We offer businesses in the metropolitan area various services to promote smart travel. The number of corporate customers using employer- subsidized commuter tickets increased by 18 per cent from the previous year. The ticket is already more popular than company cars. We have been active in encouraging companies to offer employer-subsidized commuter tickets to their employees as part of mobility management. In addition, we awarded ‘Employer that moves you' certificates to seven employers committed to smart travel. Our ten partner schools prepared mobility plans aimed at developing home-to- school journeys. Our Transport Tutor’s classroom lessons on transport and mobility issues reached about 2,300 children and young people during the year. In addition, we participated in several youth projects as an expert on public transport and promoted the use of sustainable modes of transport on children’s leisure activity journeys.

21 Comparing modes of transport

In 2015, about 358.6 million journeys were made on our transport services. Buses are the most popular mode of transport, with over half of all journeys made on them. Our services are reliable: over 99 per cent of scheduled services are operated.

Passenger numbers by mode of Passenger numbers by mode of transport Passenger numbers by mode of transport 2013-2015 (million) *) transport 2013-2015 (million)

2015 2014 2013 2015 2014 2013 2015 2014 2013 2015 2014 2013 2015 2014 Ferry Tram Commuter train Metro Bus 2013 1.9 55.2 56.5 62.9 182.0 0 50 100 150 200 Total 358.6 million

Services Mon-Fri Number of routes Number of vehicles

20,251 272 1,366

497 2 54 (pairs of Metro cars)

2,490 12 124

795 14 114 (train units)

72 2 4

Total 24,105 Total 302 Total 1,662

22 PUBLIC TRANSPORT IN FIGURES HSL Helsinki Region Transport Annual Report 2015

Reliability of operation (%) Overall satisfaction (%)

100 94 99.9 99.8 92 2014 2015 2015 99.7 2014

2014 90 2014 2015 2015 99.6 2015 88 2014

99.5 2015

99.4 86 2014 99.3 2015 2014 84 2014 2014 2015 99.2 2015 99.1 82 2014 2015 99 80 Bus Metro Tram Commuter train Ferry Bus Metro Tram Commuter train Ferry

The percentage share indicates the share of services operated out of In the 2015 customer satisfaction survey, the share of satisfied planned services. The opening of the Ring Rail Line caused problems for passengers (grades 4 and 5 on a scale of 1 to 5) was 89 per cent. the operation of train services. A number of factors impairing the operation of services and causing delays were identified on the Ring Rail Line and measures to tackle these were jointly undertaken by several agencies.

Fare dodging (%) Satisfaction with safety (%) Fare dodgers were caught: 4.5 100

4 95 3.5

3 90 2015 2014 2015 2014 2014 2014

2.5 2015 2015 85 2014 2015

2 2014 2014 2015 1.5 80 2015 2015 2014 1 2014 2015 2014

2015 75 0.5

0 70 Bus Metro/train Metro/platform Tram Commuter train Bus Metro Tram Commuter train Ferry On average, 2.7 per cent of the inspected passengers in 2015 were HSL’s customer survey also asks if journeys go without traveling without a valid ticket. The figure was the same as in 2013- disturbances. Passengers consider buses to be the safest modes 2014. On bus services, ticket inspections were targeted on trunk route of transport. 550 in particular, where open fare collection is being tested. Excluding route 550, the share of fare dodgers on bus services was 0.6%.

Carbon emissions (tons) Production costs (EUR/passenger kilometer) 0.8 100000 0.7

80000 0.6 2014 2014 0.5 2015 60000 2015 0.4

40000 0.3 2015 0.2 2014 2015 20000 2014 0.1 2015 2014 2014 2015 2014 2015 2014 2015 2014 2015 2014 2015 0 0 0 0 0 0 0 0 Bus Metro Tram Commuter train Ferry Bus Metro Tram Commuter train Ferry

The Metro and trams use electricity based on Nordic wind power Production costs are calculated by dividing the operating costs of and hydropower. each mode of transport by the number of passenger kilometers. The figure also describes the loads on different modes of transport, thereby showing how successful planning has been.

23 Occupancy rate by Buses by emission class mode of transport

2014 23.2% 3% Bus 2% 2015 23.8% 14%

2014 18.3% Metro 2015 18.3% 63% 18% 2014 20.5% Tram 2015 20.4%

Commuter 2014 21.1% train 2015 19.6% NOx PM g/km g/km 2014 17.8% EEV diesel 6.49 0.068 Ferry 2015 17.8% Euro diesel 6 0.09 0.005 Euro diesel 3 8.84 0.209 2014 21.6% Total Euro diesel 4 8.36 0.112 2015 21.5% Euro diesel 5 7.51 0.089 0 20 40

Use of public transport is more energy efficient and eco-friendly the NOx=Nitrogen oxides fuller the vehicles are. The opening of the Ring Rail Line is reflected PM=small particles in changes in the occupancy rate of trains and buses in 2015. EEV: Enhanced Environmentally Friendly Vehicle

Emissions from bus services in 2015

2015 g/passenger km 2014 g/passenger km Nitrogen oxides (NOx) 0.410 0.458 Small particles (PM) 0.00512 0.0084 Carbon dioxide CO2 65.651 72.518

Energy consumption on rail services in 2015

2015 2014 Total consumption GWh Train services 49.4 40.9 Metro services 48.3 47.4 Tram services 28.87 29.1 Metro trains and trams run on wind and water power. Better result than expected

In 2015, we ran a surplus of about €21.1m. This good result was due to lower-than-expected fuel prices and low interest rates, in particular.

Our operating income totaled €622.9m, €6.4m (1.1%) Other operating income, €16.9m, mainly consisted less that the budgeted amount (budget €601.6m). of government subsidies, ticket inspection revenue, Ticket revenue accounted for 49.3 per cent and mu- income from Travel Card equipment charged to nicipal contributions for 48 per cent of the total. operators and income from the rental of drivers’ rest Ticket revenue totaled €307m, falling short of the facilities. The Government subsidy for public trans- budget by €8.5m (2.9%). Ticket revenue was up by port in large cities amounted to €4.7m. Other subsi- 6.9 per cent from the previous year. HSL’s public dies amounted to €1.3m. Ticket inspection revenue transport fares were increased by an average of 3.8 amounted to €5.1m. per cent at the beginning of the year. Operating expenses amounted to €593.2m, The part of our expenses not covered by ticket €21.6m or 3.5 per cent lower than the budget esti- revenue or other operating income is covered by mate. Purchase of services accounted for €565.4m municipal contributions paid by the municipalities. (95.3 per cent) of the operating expenses. Operating In 2015, municipal contributions totaled €299m, as costs totaled €470.6m, accounting for 79.3 per cent budgeted, covering 50.4 per cent of operating ex- of our operating expenses. penses. Municipal contributions were up from 2014 The public transport cost level was down by an by €8.7m (3%). average of 0.4 per cent in 2015, while the budget provided for an increase of 1.5 per cent. Moder- ate wage solutions and decreased fuel, lubricant and other energy prices resulted in the lowest cost increase since HSL began its operations. For the first time, the cost increase was negative on average. Investment expenses totaled €16.7m, falling short of the budget by €31.8m (65.6 per cent), mainly due to the postponement of ticketing and information system projects.

Direct impacts of the economic situation We also benefited from the generally weak economic situation as oil prices continued to fall during 2015. The price of crude oil is predicted to remain low in 2016, which should have a positive effect on our finances. Moreover, interest rates are predicted to remain low, which should positively affect our finances thanks to lower rental fees for rolling stock. The generally weak economic situation is also hav- ing direct impacts on municipal and our finances. The decrease in the number of jobs and employed people is reducing ticket revenue, while the declining economic prospects of the municipalities are decreasing their possibilities to invest in the development of public transport and creating pressure either to increase fares in order to outweigh increased costs, or to increase municipal contributions in order to maintain the competitiveness of public transport.

26 FINANCES HSL Helsinki Region Transport Annual Report 2015

Operating income 2015 Ticket revenue 2015

Regional tickets 115

Ticket revenue 307 Extended regional tickets 17 Municipal Helsinki internal 147.6 contributions 299 Espoon and Kauniainen Other income 17 *) internal 15.1 Total 622.9 Vantaa internal 10.5

Kerava-Sipoo internal 0.7

*) e.g. State subsidies, ticket inspection income and rental income Kirkkonummi internal 0.6 Kutsuplus 0.5

Total 307

Operating expenses 2015 Investments 2015

Operation of services 470.6 Ticketing and Information System (TIS2014) 14

Infrastructure 68.6 Information systems 1.3

Purchase of other services 26.3 Customer applications 0.3 Personnel 19.8 IT related to the ﬁeld of operation 0.5 Others 8.0 Travel Card System (current) 0.2 Total 593.2 Other IT investments 0.3

Total 16.7

Operating costs in 2015

Bus 309.0

Train 79.7 All figures are in EUR million.

Tram 50.0

Metro 25.1

Ferry 3.4

Kutsuplus 3.4

Total 470.6

27 Profit and loss account

Operating income 1 Jan - 31 Dec 2015 1 Jan – 31 Dec 2014 Sales income 308,644,305.24 289,174,899.70 Municipal contributions 298,953,000.00 290,244,000.00 Subsidies and grants 6,035,235.20 7,301,993.50 Other operating income 9,287,875.81 622,920,416.25 8,453,299.53 595,174,192.73

Operating expenses Personnel expenses: Wages, salaries and fees -15,913,016.59 -15,378,205.66 Social security costs: Pension costs -3,008,436.95 -2,864,675.59 Other social security costs -925,975.51 -890,022.28 Purchasing of services -565,439,171.49 -554,935,073.23 Materials, equipment and supplies -1,289,061.39 -848,256.82 Other operating expenses -6,663,765.35 -593,239,427.28 -7,225,136.74 -582,141,370.32 Operating margin 29,680,988.97 13,032,822.41

Financial income and expenses Interest income 56,140.15 134,450.12 Other financial income 7,556.27 8,983.91 Interest expenses -0.46 -2,218.41 Other financial expenses -211,315.72 -147,619.76 -168,081.20 -26,865.58

Annual margin 29,533,369.21 13,005,956.83 Depreciations -8,393,933.46 -8,393,933.46 -8,055,232.30 -8,055,232.30 Profit / loss for the financial year 21,139,435.75 4,950,724.53 Surplus (+) / deficit (-) for the financial year 21,139,435.75 4,950,724.53

Cash flow statement x €1,000

2015 2014 Cash flow from operations Annual margin 29,533 13,006 Cash-flow financing adjustment items -72 Cash flow from investments Investment expenses -16,677 -13,583 Allotments for capital expenditure Proceeds from sale of non-current assets 178 Cash flow from operations and investments 12,962 -577

Cash flow from financing Other changes in liquidity Change in current assets -22 -29 Change in receivables -1,063 6,366 Changes in non-interest bearing liabilities 7,816 -1,932 Cash flow from financing 6,731 4,405

Change in liquid assets 19,693 3,828 Liquid assets on 31 Dec 79,352 59,659 Liquid assets on 1 Jan 59,659 55,831

28 FINANCES HSL Helsinki Region Transport Annual Report 2015

Balance sheet x €1,000

Assets 1 Jan - 31 Dec 2015 1 Jan – 31 Dec 2014

Fixed assets 51,327 43,149 Intangible assets 35,670 29,588 Intangible rights 20,673 19,083 Computer software 1,000 1,125 Other capitalized expenditure 284 486 Advance payments 13,713 8,894 Tangible assets 12,270 10,175 Fixed structures and equipment 3,754 4,835 Machinery and equipment 170 279 Advance payments and work in progress 8,346 5,062 Investments Shares and other rights of ownership 3,386 3,386 Current assets 121,936 101,159 Current assets 51 29 Receivables 42,534 41,470 Long-term receivables 400 400 Loan receivables 400 400 Short-term receivables 42,134 41,070 Receivables from sales 28,465 25,768 Loan receivables 2 2 Other receivables 8,350 9,037 Accrued income 5,318 6,264 Fixed financial assets 206 25,178 Other securities 206 25,178 Cash at bank and in hand 79,146 34,482 Assets, total 173,263 144,308

Liabilities 1 Jan - 31 Dec 2015 1 Jan – 31 Dec 2014

Equity 69,347 48,208 Basic capital 9,230 9,230 Other equity 9,759 9,759 Retained surplus/deficit 29,219 24,268 Surplus/Deficit for the period 21,139 4,951

Liabilities 103,916 96,100 Current 103,916 96,100 Advances received 25,751 24,824 Accounts payable 56,580 51,623 Other creditors 2,695 2,936 Accrued expenses and deferred income 18,890 16,717 Liabilities, total 173,263 144,308

29 Executive Board of HSL 2015 Member Deputy Risto Rautava (NCP/H), Chair Hanna Valtanen (Greens/V) Harri Nikander (NCP/Ke) Jouni Vauhkonen (Greens/V) Hennariikka Andersson (NCP/H) Tarja Kantola (SDP/H) Ted Apter (NCP/H) Mirva Haltia-Holmberg (SDP/H) from 26 May 2015 Jaana Pelkonen (NCP/H) Hannele Kerola (SDP/E) from 26 May 2015 Aku Aarva (NCP/H) from 17 Nov 2015 Hannele Kerola (SDP/E) until 26 May 2015 Janne Tähtikunnas (NCP/E) Jukka Hako (SDP/V) Sini Jokinen (NCP/H) Sami Lehtonen (SDP/E) from 26 May 2015 Markku Weckman (NCP/V) Pekka M. Sinisalo (Finns Party/Ki) Ulla Palomäki (NCP/E) Markku J. Jääskeläinen (SDP/V) Sirpa Hertell (Greens/E), Vice Chair Hanna Mithiku (Left Alliance/H) Laura Simik (NCP/H) Matti Kopra (Finns Party/H) Ville Ylikahri (Greens/H) Björn Månsson (Swedish People’s Heli Halava (Greens/E) Hannu Koponen (Left Alliance/H) Party/H) Jessica Karhu (Greens/H) Christel Liljeström (Swedish People’s Party/Si)

HSL Executive Board and management, front row, left to right: Hanna Mithiku, Hannele Kerola, Suvi Rihtniemi (HSL), Jaana Pelkonen, Risto Rautava, Jukka Hako, Heli Halava, Reijo Mäkinen (HSL). Back row: Tarmo Aarnio, Ville Ylikahri, Pekka Sauri, Christoffer Masar (Mayor of Kauniainen from 1/2016), Hannu Penttilä, Björn Månsson, Kirsi Rontu, Tero Anttila (HSL), Pekka M. Sinisalo, Ilkka Heinänen (HSL), Pirkko Lento (HSL), Janne Tähtikun- nas, Christel Liljeström, Finn Berg, Hanna Valtanen, Markku Weckman, Aku Aarva, Jukka Hako, Mikael Grannas, Harri Nikander, Mari Flink (HSL).

HSL’s Audit Committee Experts

Head of Technical Services Olavi Louko, Espoo until June 2015 Member Deputy Deputy Mayor Pekka Sauri, Helsinki Ilkka Malmivaara (NCP/V), Chair Heikki Hiltunen (NCP/E) Mayor Torsten Widén, Kauniainen Jaana Meklin (NCP/H) Sini Jokinen (NCP/H) until 18 Nov 2014 Mayor Petri Härkönen, Kerava until September 2015 Kimmo Kyrölä (Greens/E), Vice Chair Petteri Niskanen (Greens/V) Branch Manager Kirsi Rontu, Kerava from October 2015 Juhani Turkkila (SDP/H) Hannele Halonen (SDP/V) Municipal Manager Tarmo Aarnio, Kirkkonummi Saana Lehto (Finns Party/E) Kari Paunonen (Finns Party/E) Municipal Manager Mikael Grannas, Sipoo Deputy Mayor Juha-Veikko Nikulainen, Vantaa from October 2015 City engineer Henry Westlin from April 2015 to July 2015 H (Helsinki), E (Espoo), V (Vantaa), Ka (Kauniainen), Deputy Mayor Hannu Penttilä from August 2015 Ke (Kerava), Ki (Kirkkonummi), Si (Sipoo) Chair of City Council Finn Berg, Kauniainen

Auditing

Auditing was performed by PKMG Julkishallinnon palvelut Oy. The accountable auditor was Leif-Erik Forsberg, CPFA, APA.

30 ADMINISTRATION AND ORGANIZATION HSL Helsinki Region Transport Annual Report 2015

The whole of Finland needs the City Rail Loop

Helsinki region is one of the growing metropolitan areas in Northern Europe. In 2050, the region will be home to two million people. The current population is 1.43 million. The number of jobs will increase from 750,000 to over a million. Efficient public transport is a necessity for housing production. The underground City Rail Loop planned for Helsinki would have positive impacts on the economy and employment in the whole of Finland.

To accommodate growth, compact and effective land use is needed in the Helsinki region. More than ever, our transport system must be based on sustainable modes of transport, such as public transport, walking In addition, the City Rail Loop would clearly support and cycling. population and job growth and increase the popular- At the moment, housing production is the biggest ity of train services. The rail loop would also create challenge facing labor market in the region. High rents conditions for many future rail projects, such as a fast, and housing prices make it difficult for companies in direct link from Helsinki city center to the airport, growth sectors to recruit workforce. Efficient public the Espoo-Salo direct line and a possible eastbound transport is a necessity for housing production. In coastal line at a later date. addition, housing production needs zones based on The City Rail Loop would have amazingly positive efficient rail services. impacts on the economy and employment around the Major rail investments create a positive spiral. They country. The impacts would be seen in the investment increase land value and make construction profitable, phase and, in particular, after the opening of the rail attracting people and jobs which in turn increases loop. Thanks to increased housing production, the rail demand for transport services and creates the basis loop’s impacts on employment would be multiplied for a good public transport service level. during the coming decades. It would be shortsighted HSL studied the economic and social impacts of not to exploit this opportunity at a time when the the City Rail Loop in 2015. According to the study, Government and businesses are looking for profitable the rail loop would have precisely this kind of positive investment opportunities and funding costs are at a impact on the economy and employment, not only in historical low level. the Helsinki region but in the whole of Finland. In the investment phase, the impact on overall production would be €1.5m and over 10,000 person-years. The greatest benefits would be seen only after the construction phase. In housing production, overall Risto Rautava production would amount to €6.5m and over 48,000 Chair of HSL Executive Board person-years. In addition, the City Rail Loop would increase land value by €600-800m, particularly along the main line, coastal line and Ring Rail Line. State and municipal tax revenues would increase.

31 32 HSL Helsinki Region Transport

Opastinsilta 6 A, Helsinki PO BOX 100, 00077 HSL Tel. +358 9 4766 4444 www.hsl.fi

33 HSL Helsinki Region Transport Annual Report 2015