RESPONSIBILITY AT FINAVIA A PART OF SOCIETY SAFETY PERSONNEL ENVIRONMENT GRI 2019 Responsibility report RESPONSIBILITY REPORT 2019 1 RESPONSIBILITY AT FINAVIA A PART OF SOCIETY SAFETY PERSONNEL ENVIRONMENT GRI Finavia in brief Finavia is an airport company which operates and develops 21 airports in different parts of Finland. We serve Finnish and international passengers and airlines. Our key mission is to ensure smooth travel from Finland to different parts of the world and back. By developing airports and smooth connections, we create jobs and support Finland’s international competitiveness. We bear our responsibility for the impact of our activities on people, the environment and society at large. Safety, security, sustainable development and connectivity are at the core of our responsibility. At Finavia, responsibility consists of details, and every single detail counts. RESPONSIBILITY REPORT 2019 2 Content RESPONSIBILITY AT FINAVIA ..................... 4 FINAVIA’S ENVIRONMENTAL WORK .... 43 Key events ........................................................................... 4 Finavia’s climate programme.....................................45 Responsibility at Finavia .................................................5 Goals and achievements of environmental Responsibility goals ..........................................................8 responsibility ...................................................................47 Stakeholder cooperation .............................................10 Environmental investments .......................................49 Environmental permits ................................................50 FINAVIA CREATES VALUE .......................... 18 Connectivity ......................................................................19 ENVIRONMENTAL IMPACTS ...................... 51 Services and customer experience .........................20 Water management at Helsinki Airport .................. 53 Responsible and profitable growth .......................... 22 Aircraft noise control .................................................... 55 Financial added value for stakeholders ................. 25 Runway usage and distribution of traffic .............. 57 Finavia creates added value as a part of the Environment-related feedback ...............................63 society ................................................................................30 Air quality...........................................................................65 Energy and water consumption and emissions ..66 SAFETY AT FINAVIA ..................................... 32 Emission to water and soil...........................................70 Waste ..................................................................................73 FINAVIA AS AN EMPLOYER ....................... 34 Job satisfaction and competence GRI ....................................................................... 74 development ................................................................... 37 Reporting principles ...................................................... 74 Wellbeing and occupational safety .........................39 GRI index ........................................................................... 77 Equality and non-discrimination ...............................41 Material aspects .............................................................88 Finavia’s Annual report 2019 2019 2019 2019 2019 Finavia’s Annual report 2019 consists of an Annual review, Responsibility Responsibility Annual review Corporate Financial report Governance statements and Remuneration report, Corporate governance and remuneration statement and Financial Statement statements, which are published as separate PDF documents on our website. RESPONSIBILITY REPORT 2019 1 VUOSIKERTOMUS 2019 1 Vuosikertomus 2019 1 www.finavia.fi ANNUAL REVIEW RESPONSIBILITY CORPORATE GOVERNANCE FINANCIAL REPORT AND REMUNERATION STATEMENTS STATEMENT RESPONSIBILITY REPORT 2019 3 RESPONSIBILITY AT FINAVIA A PART OF SOCIETY SAFETY PERSONNEL ENVIRONMENT GRI Key events in 2019 All Finavia airports are carbon neutral in Our PeoplePower index Measured in the number of 2019. continued rising and was connections, Helsinki Airport is the most networked hub airport in the CARBON DIOXIDE EMISSIONS FROM FINAVIA’S Nordics. We will continue our work OPERATIONS AND PASSENGER VOLUMES on improving Finland’s accessibility. tonnes million 69.1 40,000 40 35 There were less absences due to CUSTOMER SATISFACTION AT NETWORK 30,000 30 illness. Our sick leave rate was AIRPORTS IN PROPORTION TO PASSENGER VOLUMES IN 2019 25 20,000 20 3.2 4.28 /5 15 INTERNATIONAL ASQ GRADE MEASURING At Finavia, a woman’s euro is CUSTOMER SATISFACTION AT HELSINKI AIRPORT 10,000 10 97 cents, which is 13 cents more than the average in Finland. 5 4.16 /5 0 0 2012 2013 2014 2015 2016 2017 2018 2019 CO emissions from Finavia’s Finavia’s safety culture grew Financial added value distributed 2 Passengers, in millions operations, in tonnes stronger and our personnel see by Finavia was EUR 522.4 promotion of safety as an even million in 2019. In 2019, we implemented innovative water protection more important aspect of their measures to reduce the environmental impact of winter work than before. maintenance. RESPONSIBILITY REPORT 2019 4 RESPONSIBILITY AT FINAVIA A PART OF SOCIETY SAFETY PERSONNEL ENVIRONMENT GRI Responsibility at Finavia Responsibility for people, the environment and society at large is an integral part of our business. We focus on key responsibility themes that also steer our responsibility reporting. In 2019, our key responsibility themes were responsible growth, improved accessibility and customer experience, and providing a safe work environment. At Finavia, responsibility consists of details that form a positive chain of events. Key factors Key factors in Finavia’s responsibility are divided into three groups: 1. factors that produce the highest added value for stake- holders and society, and which we develop proactively; 2. factors that improve the efficiency of operations, and which we develop, monitor and report; and 3. factors that ensure the continuity of our operations, and which we maintain at a high level. RESPONSIBILITY REPORT 2019 5 RESPONSIBILITY AT FINAVIA A PART OF SOCIETY SAFETY PERSONNEL ENVIRONMENT GRI Factors that produce the highest added value for stakeholders and society at large Connectivity Safety Connectivity Customer experience We promote the mobility of people, goods and services by enabling Our service attitude guarantees an excellent customer experience. operational prerequisites for air traffic. By doing this, we provide a Our safe and effective services make travelling smoother and offer solid basis for extensive domestic and international flight connec- experiences and unforgettable moments. Management practices tions. Management practices regarding connectivity are operational regarding customer experience are Finavia’s strategy and key Customer Responsible goals, financial targets and Finavia’s management system. programmes and customer satisfaction survey. experience growth Disclosed information relevant to Finavia’s operations: Disclosed information relevant to Finavia’s operations: • GRI 202 Market postion • GRI 416 Customer safety and health • GRI 203 Indirect economic impact • GRI 203 Indirect economic impact Matters generating the most added value to stakeholders and the society. Proactively developed. Safety and security Responsible growth Safety and security are at the core of all our operations. In coop- Responsible operations and sustainable development at airports eration with our partners operating at our airports, we ensure the are at the core of Finavia’s business. This means that we bear Satisfied Good and open safety of air traffic and air travel and the security of the information our responsibility for the impact of our operations on people, cooperation Ability to reform personnel systems supporting them. The Finnish Transport and Communica- the environment and society at large – carefully, conscientiously tions Agency (Traficom) supervises flight safety. Management prac- and by taking care of every detail. Our goal is that our expanding tices regarding safety and security are management of corporate operations do not increase our environmental impact. Management responsibility, risk management policy, corporate security, safety practices regarding responsible growth are Finavia’s strategy and Local Global management system, risk assessments and occupational safety key programmes and customer satisfaction survey. environmental environmental and health management system. Disclosed information relevant to Finavia’s operations: impacts impacts Disclosed information relevant to Finavia’s operations: • GRI 201 Financial results • GRI 416 Customer safety and health • GRI 203 Indirect economic impact • GRI 403 Occupational safety and health Matters improving the efficiency of operations. Developed, monitored and reported. Operations according Influencing to norms regulation Matters safeguarding the continuity of operations. RESPONSIBILITY REPORT 2019 6 RESPONSIBILITY AT FINAVIA A PART OF SOCIETY SAFETY PERSONNEL ENVIRONMENT GRI Factors that improve the efficiency of operations Local environmental impact High wellbeing at work By working with airlines and the air navigation service company ANS We want to ensure a high level of wellbeing at work, and that people Finland, we develop solutions for noise control related to air traffic. want to come to work for Finavia.