HSL Helsinki Region Transport Annual Report 2015 Annual Report Transport HSL Helsinki Region HSL Helsinki Region Transport Annual Report 2015 HSL Helsinki Region Transport Annual Report 2015 Content This is HSL 4 Executive Director’s Review 6 Year at a glance 8 Customers 14 Personnel 16 Environment 20 Public transport in figures 22 Finances 26 Administration and organization 30 In 2015, commuter train ridership increased by 8.9 percent. VALUES Cooperation OBJECTIVES Environmental responsibility Smooth journeys Clear services Customers’ travel chain is We provide our customers with based on the public transport up-to-date information before and during their journeys as VISION 2025 feeder services. well as clear, easy-to-use and Public transport is the reasonably priced tickets. number one choice for travel. Helsinki region is a bellwether Customer focus for intelligent, sustainable and safe mobility. Increasing public transport use Compact and attractive region A transport system based on rail to public transport, walking services creates a more compact and cycling. urban structure and makes the region more attractive. Continuous development Fewer emissions Eective finances We increase the share of low- We make public transport more BASIC TASK emission public transport. Helsinki Region Transport the funding base of the entire develops and provides smooth, transport system. reliable transport solutions to customers’ needs. Strategic goals and their achievement 2015 In 2015, HSL had nine strategic goals. Progress towards these goals was measured using specially developed indicators. 1. The customers’ trip chain is based on the public transport trunk network and efficient feeder services Target level Realization Reliability of public transport (operated services as share of scheduled services) 99.74% 99.73% Travel is fast and smooth (customer satisfaction survey, share of grades 4-5) 89.0% 86.9% Transfers between modes are easy (customer satisfaction survey, share of grades 4-5) 88.0% 85.6% Awareness of the Ring Rail Line and new Vantaa bus network is high (customer satisfaction survey, share of grades 4-5, both questions were given a weighting of 50%) 80.0% 49.9% 2. We provide our customers with up-to-date information before and during their journeys as well as clear, easy-to-use and reasonably priced tickets Information on timetables and routes is readily available (customer satisfaction survey, share of grades 4-5) 88.0% 87.3% Realization of the annual plan for the ticketing and information system redesign 100.0% 85.0% 4 THIS IS HSL HSL Helsinki Region Transport Annual Report 2015 3. We direct the increase in traffic to public transport, walking and cycling Target level Realization The share of public transport of motorized transport •At the city center boundary in the morning peak 73.70% 74.05% •On crosstown routes extending to Ring Road I (all day) 22.0% 21.3% Per capita total ridership (boardings/inhabitant/year) 306 295 HSL’s valuation index (public image, brand) 45/57 43/58 Residents' satisfaction with public transport (BEST survey) 85.0% 81.0 % Overall grade for HSL area public transport (customer satisfaction survey, share of grades 4-5) 90.0% 89.0% 4. A transport system based on rail services creates a more compact urban structure and makes the region more attractive Reaching an HLJ 2015 decision agreed to by the 14 municipalities, integrated with the land use plan and housing strategy. Negotiating the inclusion of the key elements of the transport system decision in the Letter of Intent on Land Use, Housing and Transport. 100.0% 90.0% Development measures designed on the basis of a survey of businesses have been implemented. 100.0% 100.0% 5. We increase the share of low-emission public transport Bus transport emission and energy efficiency index using the EU emission limits (c/passenger km) 0.700 0.647 6. We make public transport more cost-effective and strengthen the funding base of the entire transport system Ticket revenue/operating expenses 49.8% 51.7% Productivity of public transport: passenger-kilometer costs increase less than the public transport cost index. 4.5% -1.5% Effectiveness of ticket inspections: number of tickets inspected/inspection days. 245 245 Annual growth rate of other income apart from ticket revenue, municipal contributions, State subsidies and penalty fare income. 1.0% 5.1 % Compliance with the IT procurement model, design of target architecture and implementation of measures to achieve it. 100.0% 80.0% Completion of a direct procurement agreement with VR or draft documents for the 1st phase of the tendering of commuter train services 95.0% 80.0% 7. We develop our skills in a purposeful manner through diverse training to improve our operations and results Implementation of the skills development plan for 2015 100.0% 87.0% 8. We develop the professional capacity of the supervisory staff and the employees’ skills for the workplace Staff survey, supervisory staff index 3.90 3.84 Staff survey, cooperation index 4.00 3.99 9. We work in fruitful cooperation with colleagues, customers and stakeholders Staff survey, organizational performance index 3.45 3.30 A concrete, verifiable plan derived from the staff survey results that sets out measures (realization% of the plan) 100,0% 100,0% 5 Year of major development projects ast year was a historic one, as it saw the in Vantaa in August to provide feeder services to the completion of some major public transport Ring Rail Line stations. projects. In addition, trunk route 560 started running from L The Ring Rail Line was opened, a new bus Rastila to Myyrmäki in August. The introduction of network was launched in Vantaa and trunk route 560 two new trunk routes in the same year moves us began operating. In addition, the year was successful towards our strategic goal of creating a transport net- in terms of financial and operational performance as work based on efficient trunk route services. We are well as customer satisfaction. also planning to extend tram services to complement In total, 65.3 per cent of the 2015 scorecard goals the trunk route services in the region. set out by the HSL Executive Board were achieved and we ran a surplus of €21.1m. For the first time in More ecological mobility HSL’s history, public transport production costs were The next major trunk route, West Metro, will start down. In addition, passenger numbers and ticket rev- operating in August 2016. When the West Metro is enue turned out to be more positive than expected. opened, bus services in Espoo will mainly be convert- The year was also better than the previous one in ed into feeder services. In southern Espoo, the Metro terms of customer profitability. and related construction projects are helping to cre- An important step was taken in commuter train ate a more compact urban structure around the Metro services when HSL, VR and the rolling stock company stations, making mobility more ecological. Pääkaupunkiseudun Junakalusto Oy signed a Letter of According to our vision running to 2020, Helsinki Intent on the direct procurement of the operation of metropolitan area is one of the world's cycling me- commuter train services in 2016-2021. Our goal is for the tropolises. We contribute to the achievement of this HSL Executive Board to decide on the launch of the ten- goal by marketing and utilizing the possibilities of dig- dering process at the end of 2017 or beginning of 2018. ital services. Electric bus services combine the promo- tion of intelligent and low-carbon transport services Trunk routes into operation and a new kind of procurement model, which allows One of the most significant public transport projects us to test new fleet and fuel solutions and informa- in the region's history, Ring Rail Line, was completed tion applications on buses. According to our strategy, in July. The Ring Rail Line is a trunk rail link serving the share of electric buses on HSL area bus services Helsinki Airport as well as a major crosstown trans- would be up to 30 per cent in 2025. port link in Vantaa. In addition, the rail line links air As several major public transport projects were transport and long-distance train services, thereby completed, others had to be abandoned. In the serving the whole country. During the first six months autumn, the Executive Board of HSL decided to termi- of its operation, commuter train ridership on week- nate the Kutsuplus project. There is still demand and days rose by 15 per cent. Following the opening of potential for the type of services provided by Kutsu- the Ring Rail Line, a new bus network was launched plus in the Helsinki region, and we support studies aimed at developing a market-driven service. 6 EXECUTIVE DIRECTOR’S REVIEW HSL Helsinki Region Transport Annual Report 2015 Growing Helsinki region The population of the Helsinki region may exceed two million by 2050. This will also create pressure on the transport system. Studies on the possibilities and impacts of road traffic pricing were launched in 2015, by an extensive regional cooperation network coor- dinated by HSL. The aim is to find viable solutions to strengthen the funding of the transport system and to examine the potential impacts of road charges in the Helsinki region. The local government reform undertaken by the State Government may also change HSL’s responsibili- ties. We still consider a joint local authority a viable option for the organization of public transport. If possible, neighboring municipalities with a commut- ing rate of over 40 per cent to the metropolitan area should be made members of the joint local authority. Public transport plays a more significant role in the metropolitan area than in other urban regions of Finland.