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Settling-In Services in the Helsinki Region

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Settling-In Services in the Helsinki Region Settling-in services in the Helsinki region Asettautumispalvelut pääkaupunkiseudulla Services for individuals Services for companies Electronic services and networks Service descriptions Contents Introduction and service offering 3 Tausta ja tarkoitus 4 Services for companies 5 GREATER HELSINKI PROMOTION – Helsinki Business Hub 6 OTANIEMI MARKETING – Otaniemi.Fi – Soft Landing services 7 VANTAA INNOVATION INSTITUTE – Vantaa International HUB 8 AALTO START-UP CENTER – Soft landing on Finnish Markets 9 YRITYSHELSINKI – ENTERPRISEHELSINKI Information sessions and start-up counselling 10 Evening info courses for immigrant entrepreneurs 11 Entrepreneur course for immigrant entrepreneurs 12 Services for individuals 13 CITY OF HELSINKI – Virka Info public information service 14 CITY OF ESPOO – In Espoo – Advice for persons moving from abroad 15 CITY OF VANTAA – Citizen’s Offices 16 HERA INTERNATIONAL – Study in Helsinki and Student Guide 17 UNIVERSITY OF HELSINKI and AALTO UNIVERSITY – International Staff Services, Töölö Towers 18 KELA and VEROHALLINTO – In To Finland 19 Electronic services and networks 20 CITY OF HELSINKI – Infopankki – www.infopankki.fi 21 OTANIEMI MARKETING – Otaniemi International Network OIN 22 UNFAIR ADVANTAGE – Jolly Dragon www.jollydragon.net and JD Games www.jdgames.com 23 Service offering for regional settling-in services 24 Settling-in services in the Helsinki region 2 Introduction and service offering The Helsinki Metropolitan Area needs talented people, thriving businesses and international in- vestments to succeed in global competition and to create a prosperous metropolis. Settling-in services in the Helsinki region serves as a user-friendly manual for all advisers and organisations serving foreign companies and individuals settling in the Helsinki region. It is important for all advisers in different organisations to know their own service as part of the service offering and to work closely with other service providers to be able to serve customers according their needs. This brochure contains brief service descriptions of the main services of- fered to international companies, individuals and professionals in the Helsinki region. The service descriptions have been compiled with the actors and are presented using the same structure for all. The aim is to describe who the services are intended for, what the service content is, who the service provider is and where the service is available. Service offering for regional settling-in services Services for Individuals Regional cooperation in counselling services City Service University State joint Services for points counselling services and Intnl talents Helsinki, services for activities Intnl Staff Service Espoo, Vantaa students (Vero, Kela) TalentMatch network Networks International Services for Companies Helsinki region Soft Landing services for and tools for Company or companies & entrepreneurs Activation of Professional Greater Otaniemi Vantaa Aalto YritysHelsinki Helsinki Marketing Innovation Start-Up for starting Communities Promotion Institute Center entrepreneurs Electronic services and networks Electronic NETWORKS Other service New services services • Otaniemi providers and for companies, Yrityssuomi.fi Intnl Network networks immigrants Infopankki.fi • Jolly Dragon and students • JD Games The service offering as a whole aims at helping all advisers to guide the customer to the right service provider in the Helsinki region. The joint operation of the service offering as a whole requires customer-oriented operation, co-operation of services for companies and individu- als, synchronised services, joint contact persons and information, utilisation of special serv- ices and social networks, and a presentation of the big picture and overall service offering in different service points, guides, electronic services and networks. The regional settling-in service offering has been compiled in cooperation with several actors as part of the NoWrongDoor project within the COCO-GHA programme. Settling-in services in the Helsinki region 3 Tausta ja tarkoitus Helsingin metropolialue tarvitsee osaavia ihmisiä, menestyviä yrityksiä ja kansainvälisiä inves- tointeja menestyäkseen globaalissa kilpailussa ja luodakseen alueelleen hyvinvointia. Metropo- lialueelle tuleville ulkomaalaisille osaajille ja yrityksille on tarjolla lukuisia neuvontapalveluja, mutta sekä neuvontapalvelutahojen tietoisuus toisistaan että asiakkaiden tietoisuus tarjolla ole- vista palveluista vaihtelee paljon. Eri neuvontapalveluissa työskentelevien neuvojien on tärkeä tunnistaa oma palvelunsa osana alueen neuvontapalvelukokonaisuutta. Lisäksi tarvitaan aiempaa tiiviimpää yhteistyötä eri pal- veluntarjoajien kesken asiakkaiden ohjaamisessa oikean palvelun äärelle sekä entistä käyt- täjälähtöisempien palvelujen ja palvelukokonaisuuksien kehittämisessä. Tähän ”Asettautumispal- velut pääkaupunkiseudulla” -esitteeseen on koottu palvelukuvaukset keskeisimmistä yrityksille ja yksilöille suunnatuista asettautumispalvelusta metropolialueella. Seudun neuvontapalvelut on jaettavissa kolmeen segmenttiin ja palvelukokonaisuutta voi hahmottaa alla olevan kuvan pohjalta. Asettautumispalvelut pääkaupunkiseudulla Yksilöpalvelut Seudullinen yhteistyö neuvontapalveluissa Neuvonta- Yliopistojen ja Valtion Intnl Staff Service palvelut korkeakoulujen yhteis- ja TalentMatch Helsinki, neuvonta- palvelut -uraverkosto Espoo, Vantaa palvelut (Vero, Kela) kv. osaajille Verkostoja Kansain- Yrityspalvelut ja välinen työkaluja yritys tai Metropolialueen Soft Landing-palvelut yrityksille ja yrittäjille Greater Otaniemi Vantaa Aalto YritysHelsinki yhteisöjen osaaja Helsinki Marketing Innovation Start-Up aloittaville Promotion Institute Center yrittäjille aktivointiin Sähköiset ja verkostopalvelut Sähköiset Verkostot Muut palvelun- Uudistuvat palvelut • Otaniemi tuottajat ja palvelut yrityksille, Yrityssuomi.fi Intnl Network sähköiset maahanmuuttajille Infopankki.fi • Jolly Dragon palvelut ja opiskelijoille • JD Games yksilöille Tässä esitteessä kuvataan keskeisimpien neuvontapalvelujen sisällöt ja kohderyhmät sekä palve- luntarjoajien yhteystiedot. Esite on tarkoitettu käsikirjaksi sekä asettautumispalveluja antaville neuvojille että ulkomaalaisille yrityksille ja henkilöille, jotka tarvitsevat asettautumispalveluja. Esite on laadittu englannin kielellä soveltuakseen mahdollisimman monelle käyttäjälle. Palve- lukuvaukset on koottu NoWrongDoor-hankkeen toimesta yhteistyössä alueen neuvontatahojen kanssa. NoWrongDoor-hanketta on toteutettu osana pääkaupunkiseudun koheesio- ja kilpailu- kykyohjelmaa (PKS-KOKO), jota ovat rahoittaneet pääkaupunkiseudun kaupungit, Kirkkonummen kunta, Uudenmaan liitto ja työ- ja elinkeinoministeriö. Settling-in services in the Helsinki region 4 Services for companies Settling-in services in the Helsinki region | Services for companies 5 Greater Helsinki Promotion Helsinki Business Hub Target group Helsinki Business Hub’s target group is international companies seeking to relocate to or invest in the Greater Helsinki region. The Greater Helsinki region attracts dozens of strategic investments each year. Service description Greater Helsinki Promotion (GHP) offers professional consultative services for companies looking to invest and/or start a business in Helsinki. The main activities consist of con- sultancy work about the business potential the Greater Helsinki region offers to new and existing companies, gathering and distributing business intelligence about the region and supporting the international brand awareness of the Greater Helsinki region. GHP enables dynamic international companies to create success within the heart of business in Finland, Russia and the Baltics. Keywords: services for international companies, FDI, soft landing, investments, consulting About service / organisation GHP’s most important job is to promote investment, to identify the right kinds of interna- tional companies, understand their needs and to convey the potential of the Greater Hel- sinki region to them in a way that will make new investments a reality. GHP has a dynamic team of ten people in Helsinki, working to ensure that international companies thrive in the Finnish business environment and the Greater Helsinki region. GHP is a non-profit organisation, established by the cities forming the capital region. Contacts, information and updates Greater Helsinki Promotion Ltd Oy Address: Mechelininkatu 1 a (TDC building), FI-00180 Helsinki, Finland Tel. +358 9 562 6677, Fax. +358 9 562 6688 Email: [email protected] www.helsinkibusinesshub.fi Settling-in services in the Helsinki region | Services for companies 6 Otaniemi Marketing Otaniemi.Fi – Soft Landing Services Target group Soft Landing’s target group is companies and organisations seeking to operate in Finnish mar- kets. The aim is to serve 10 – 20 companies a year. Service description Otaniemi Marketing - Otaniemi.Fi offers international companies exploring Research & De- velopment or investment opportunities a customised visit package, free of charge, with office space for 1-5 days, matchmaking services & key Business Intelligence. Potential com- panies are asked to submit a company profile as the basis to serve companies according to their needs. Otaniemi.Fi will send the customer a suggestion for key people, companies and organisations to meet and business intelligence in their business field. Soft Landing services provided by Otaniemi.Fi and partners include Setting Up Your Business & Staff, Expanding Your Business and assistance for individuals.
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