Information Governance Officer Division
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Job Description Job title: Information Governance Officer Division: Digital Services (ICT) Board/corporate function: Corporate Board Salary band: 7 Responsible to: Head of Information Governance and Data Protection Accountable to: Director of Digital Services Hours per week: 37.5 Location: 149 Tottenham Court Road, London, W1T 7DN University College London Hospitals NHS Foundation Trust University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically-led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education and world-class research. We provide first-class acute and specialist services across eight sites: University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) National Hospital for Neurology and Neurosurgery Royal National Throat, Nose and Ear Hospital Eastman Dental Hospital Royal London Hospital for Integrated Medicine University College Hospital Macmillan Cancer Centre The Hospital for Tropical Diseases University College Hospitals at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. The state-of-the-art University College Hospital (UCH), which opened in 2005, is the focal point of the Trust alongside six specialist hospitals. In November 2008, Phase 2 of our development plans; maternity and neonatal services moved to the University College Hospital Elizabeth Garrett Anderson (EGA) Wing - a £70 million building offering the latest technology and facilities, in pleasant and well-designed surroundings, conveniently located and linked to UCH. In 2012, we opened Phase 3, the UCH-Macmillan Cancer Centre. UCLH was one of the first trusts to gain foundation status. The Trust has an international reputation and a tradition of innovation. Excellence in research and development was recognised in December 2006 when it was announced that, in partnership with University College London (UCL), it would be one of the country’s five comprehensive biomedical research centres. In 2008, a new academic health science partnership – known as UCL Partners – was formed, supporting over 3,500 scientists, senior researchers and consultants, with a combined annual turnover of around £2 billion. By pooling resources and expertise, UCL Partners, which together treats over 1.5 million patients every year, will be able to produce more world-class research in key areas, including cancer and heart disease, and deliver the benefits more rapidly to patients. Alongside our relationship with the world leading UCL and Royal Free medical school, we enjoy close links with London South Bank and City universities offering the very best in training and education. Digital Services Directorate The Digital Services Directorate provides a wide range of technology services to UCLH. The Directorate is divided into seven areas: Leadership and Management Team Information Governance and Security Team Clinical and Corporate Records team Business Engagement Team Systems Engagement Team Digital Solutions Team Service Delivery Team Programme Office The Digital Services Directorate operates as an Intelligent Client Function (ICF) and acts as the management and delivery function for technology and systems for UCLH. The majority of ICT services are outsourced and provided by a prime provider. The prime provider is known as the Digital Transformation Partner (DTP). The DTP will deliver foundation and transformation services to the Trust and it is this partnership that will help transform the use of technology within UCLH to help us deliver high quality patient care, excellent education and world-class research. Our DTP will be an integral part of our vision to create a digitally enabled organisation in combination with an ambitious Electronic Health Records (EHRS) programme which will provide staff and patients with access to the right systems, in the right place, at the right time so we can deliver efficient and effective patient care. Job Purpose The post holder is responsible for supporting all aspects of the Information Governance agenda to ensure UCLH meets its obligations in respect of data protection, confidentiality and information security. Responsibility includes coordinating the annual completion of the Data Security and Protection Toolkit, delivering training and providing effective Information Governance communications to staff across the Trust. The post holder will act as a point of contact for initial Information Governance queries, providing advice and guidance or escalating as appropriate. Key Relationships The Information Governance Officer reports to the Head of Information Governance and Data Protection. The post-holder will be expected to engage with various members of staff across the organisation and also with external agencies. UCLH - Information Asset Owners and Administrators, Clinical and Corporate Records teams, Senior Information Risk Owner (SIRO), Caldicott Guardian, Clinical administrative staff across the organization, Information Security Officer, Education and Training team, Workforce, Joint Research Office and Clinical Researchers Information Team External Organisations – NHS organisations, Information, Commissioner’s Office, Partnership organisations. Key Results Areas The Information Governance Officer works as part of the Information Governance and Data Protection team under the supervision of the Head of Information Governance and Data Protection, and is responsible for: Assisting in the delivery of objectives within the Information Governance agenda Assisting the Head of Information Governance and Data Protection in managing the Trust’s annual Information Governance work programme to achieve compliance with and improvements against the Data Security and Protection toolkit. Delivery within the Information Governance Trust-wide programme of training and communications Ensuring the Records and Information Governance Group is administered appropriately Providing effective and timely advice to trust staff on all aspects of Information Governance through the management of formal communication channels The following areas highlight the key result areas for this role: o Information Governance o Service Delivery o Research, Education and Personal Development o Communication Management Main Duties and Responsibilities Support the Head of Information Governance and Data Protection in developing, implementing and delivering the Trust’s annual Information Governance work programme. To assist with the collation, co-ordination, and input of evidence for the Data Security and Protection Toolkit and other standards, and ensure that the evidence is kept up to date To provide information governance advice across the Trust, escalating any complex enquiries to the Head of Information Governance and Data Protection or other appropriate colleagues, maintaining a log of advice and guidance provided. To support the Head of Information Governance and Data Protection to conduct information governance audits to ensure compliance with information governance standards, including Privacy Officer audits of Summary Care Records access and spot checks of Departments To effectively co-ordinate and service Records and Information Governance Groups including arranging meetings, ensuring the availability of meetings papers and taking minutes To promote and raise awareness of information governance by working with colleagues to plan, organise and where necessary, deliver high quality training to staff at all levels. This will include e-learning, mandatory and ad hoc training To maintain the Trust’s Information Asset Register, working with departments to ensure completion of their risk assessments and updates of the register. To assist with the development of information governance guidance including promotional and training materials, and maintenance of the information governance section of the intranet To provide expert advice for the data-flow mapping work across the Trust to identify and mitigate risk Support the Head of Information Governance and Data Protection in the implementation of the Trust’s Information Risk Management Strategy To assist in the effective handling and investigation of confidentiality and information security incidents Contribute to the drafting of policies, procedures and guidance as required Develop and maintain the level of skills and knowledge necessary to fulfil the functions of the post, and undertake further training as deemed appropriate and necessary. Deputise for the Head of Information Governance and Data Protection at meetings and events as required Undertake any other duties consistent with the post and grade . Communication To be a point of contact for staff and patients on information governance issues, providing appropriate and timely advice and assistance. To have the ability to analyse problems and finding solutions as well as using own judgement to know when to pass the caller on to other colleagues and services. To assist team members through the timely and efficient provision and presentation of any requested data for meetings or other business purposes. To attend