Best Practices Setting up baggage allowance, charges, and pre-paid filings for Enhanced Baggage Calculator

Version 1.6 Revised Feb 2019

Software version 2017.05

Document Edition 1.6 (February 2019)

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Table of Contents

1 General Information

1.1 Introduction ...... 1 1.2 About This Guide ...... 1 1.3 Introduction to Baggage ...... 2 1.3.1 Free Baggage Allowance ...... 2 1.3.2 Excess Baggage Charges ...... 3 1.3.3 IATA Resolution 302 – Most Significant Carrier ...... 4 1.3.3.1 Determining Which Carrier’s Rule to Apply ...... 5 1.3.3.2 Determining the Most Significant Carrier of a Baggage Journey ...... 5 1.3.4 U.S. Department of Transportation (DOT) Modification to Resolution 302 ...... 7 1.3.4.1 Differences Between IATA Resolution 302 and the U.S. DOT Modification ...... 7

2 Baggage Allowance and Entitlements

2.1 Introduction ...... 9 2.2 Free Baggage Allowance ...... 9 2.2.1 Piece System ...... 10 2.2.1.1 ATPCO – Free Pieces ...... 12 2.2.1.2 ATPCO Text Table 196 ...... 13 2.2.2 Weight System ...... 14 2.2.2.1 Baggage Weight/Unit ...... 14 2.2.3 Weight and Piece System ...... 15 2.2.4 No Allowance System Specified by the MSC...... 15 2.2.5 Examples of ATPCO or Merchandising Manager Filings for Registered Baggage Allowance ...... 15 2.3 Baggage Entitlement Rules for Checked Baggage ...... 20 2.3.1 Bonus Baggage Entitlement Rule (Piece System) ...... Error! Bookmark not defined. 2.3.1.1 Managing Conflicting Entitlement Rules ...... Error! Bookmark not defined. 2.3.2 Fee Waiver Baggage Entitlement Rules (Piece System) ...... 22 2.4 Carry-On Allowance ...... 23

3 Baggage Charges

3.1 Introduction ...... 24 3.2 Filing Baggage Fees with EMD Type=2 ...... 28 3.3 Excess Piece Charges for Piece System or Weight-and-Piece System ...... 28 3.3.1 Filing Charges with Security ...... 28 3.3.2 Occurrences of Charges for Excess Pieces...... 29 3.3.3 Examples of ATPCO or Merchandising Manager Filings for Excess piece Charges ...... 30 3.4 Overweight Charges for Piece System or Piece and Weight System ...... 31

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3.5 Weight System Charge for Weight System/Weight-and-Piece System ...... 32 3.5.1 Examples of ATPCO or Merchandising Manager Filings for Weight System Excess Charge ...... 33

4 Baggage Prepaids

4.1 Introduction ...... 35 4.1.1 Pre-Purchasing an Overweight Fee (for a bag within allowance) ...... 36 4.1.2 Prepaying for excess weight ...... 37 4.1.3 Filing Fees for GDS (until their systems are ready to process P/Prepaid or C/Charges) ...... 38

5 Bag Types in Baggage Calculator

5.1 Introduction ...... 40 5.2 Standard Bag Types Supported in Baggage Calculation Process ...... 40 5.2.1 Examples of Descriptive RFISC with “Up To” Weight Defined in Description 1 ...... 41 5.2.2 Example of Non-Standard Bag Types with “Up To” Weight Defined in Description 2 ...... 41 5.2.3 Examples of Non-Descriptive Sub Codes and cannot be used within Enhanced Baggage Calculator because they are missing the max weight or bag type ...... 42 5.3 Bag Types for Checked Baggage ...... 43

6 Pricing Historical Baggage Fees

Frequently Asked Questions

7 Contacting Customer Care

7.1 About Sabre Airline Solutions Customer Care ...... 55 7.1.1 Sabre Community Portal / eService Tool ...... 55 7.1.1.1 Registering for Community Portal Access...... 55 7.1.1.2 Requesting Access to eService ...... 56 7.1.2 Telephone ...... 56 7.2 Customer Impact Levels ...... 59 7.2.1 Severity Levels ...... 60 7.2.2 Product Availability Levels ...... 60

8 G l o s s a r y

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1 General Information 1

1.1 Introduction

The purpose of this document is to guide Sabre hosted airlines about correct baggage allowance, charges, and pre-paid filings that need to be loaded into ATPCO or Merchandising Manager to support the Baggage Calculator. The baggage fee calculation process that will be used by hosted carriers during the booking and check-in flow rely on accuracy of allowance, charges, and pre-paid filings in ATPCO/Merchandising Manager. Sabre’s enhanced Baggage Calculator calculates and collects excess baggage fees as part of the Baggage Acceptance process. Boarding pass issuance is inhibited until the fees are collected or overridden by the agent. All bags accepted are compared to the Free Baggage Allowance by Bag Type and Weight to determine if the bags can be accepted within the Free Baggage Allowance, or if they are “in Excess” and Excess Baggage Charges are due. The Baggage Calculator solution will recognize ATPCO C/Charge Excess baggage fees to support IATA Resolution 302 to automate the process of collecting online and interline excess baggage fees. The solution gives the option for automatic pricing or manual selection of excess baggage fees. It can calculate fees by market based on number of pieces of baggage, weight, or a combination of both. It can also calculate for overweight bags and non-standard bags such as sports equipment, specialty bags and fees for Animals in Hold. The solution applies a combination of configurable rules to automatically calculate excess baggage fees. These rules include: • Check electronic ticket and the filed Baggage Provisions for the Free Baggage Allowance • Baggage Fees filed by Carrier by Market, RBD, Fare etc. • Check customer entitlement rules for Baggage Bonuses or Baggage Fee Waivers Excess Baggage fees are collected on an Electronic Miscellaneous Document (EMD-A) for online baggage fees, on an Interline EMD where Interline EMD agreements are in place between all carriers or Excess Baggage Document (EXB) for Interline baggage journeys without an Interline EMD agreement. The Baggage Fees collected are documented in the passenger’s booking using an AE/Ancillary item to store the fee due and the Document used to collect payment. Manual waivers of baggage fees are available and when the override option is utilized, data is included on the Ticketing Override Report. If you need further information, please contact your Sabre representative.

1.2 About This Guide

This guide contains the following information: • Chapter 1, “General Information” contains information regarding the purpose of this guide. • Chapter 2, “Baggage Allowance and Entitlements” contains information regarding different allowance systems that could be selected by Most Significant Carrier (MSC) –whose baggage rules

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applies. Also, this chapter explains the difference between allowance that can be set up for registered baggage as well as for carry-on baggage. Baggage entitlements are also described. • Chapter 3, “Baggage Charges” contains instructions and guidance on general best filing practices of ATPCO or Merchandising Manager for excess piece, overweight, and weight system charges. • Chapter 4, “Baggage Prepaids” contains instructions and guidance on general best filing practices of ATPCO or Merchandising Manager for baggage prepaids. • Chapter 5, “ATPCO Taxes” contains guidelines about the ATPCO tax filing process. • Chapter 6, “Bag Types” provides baggage sub codes that are used in bag types mapping. • Glossary – contains a detailed list of terms that are used in this document.

1.3 Introduction to Baggage

This section includes information about what “baggage” encompasses and how it affects your airline. “Baggage” encompasses several processes. • Free baggage allowance (see “Free Baggage Allowance,” page 2). • Excess baggage charges (see “Excess Baggage Charges,” page 3). • IATA resolution 302 (see “IATA Resolution 302 – Most Significant Carrier,” page 4).

1.3.1 Free Baggage Allowance

The first baggage process is what determines what Free Baggage Allowance (FBA) a guest can bring on their flight as checked baggage. Rather than allow a guest to check in unlimited items of baggage, Airlines establish limits on how much baggage or what type of baggage a guest can check in. Free Baggage Allowance defines the following: • Weight allowance for checked bags. • Number of pieces of baggage that can be accepted. • Type of bags that can be accepted without charge. The following reflects the number of pieces on the virtual coupon record (VCR):

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The following reflects the weight allowance on the virtual coupon record (VCR):

1.3.2 Excess Baggage Charges

“Baggage” also includes the processes that calculate the Excess Baggage charges that are due if a guest exceeds the Free Baggage Allowance. The Excess Baggage charges can include additional fees if any of the following is true at check-in: • There are additional pieces. • Bags are an excessive weight. • Bags are non-standard. Historically, Excess Baggage charges have been charged at the airport during the baggage acceptance process. Now, with the implementation of Ancillaries and Optional Services, airlines have started allowing guests to pre-pay for their excess baggage fees. Prior to 2010, the baggage allowance assigned to a ticket was based on the air fare/tariff of the ticket. This worked well for simple travel, such as: • One journey • One air fare • One baggage allowance However, this did not work well when there were multiple fares (with different allowances) within an itinerary, particularly when a connecting flights had different fares with different allowances.

Example • A guest is traveling from Geneva (GVA) to Beijing (BJS) with connections in AUH and BKK. • The ticket was issued using separate fares from different airlines “end-on-end.” • The guest wants to check in two bags weighing a total of 306 kg. In this example, each airline has a different baggage policy as follows:

Route Airline Fare Allowance GVA-AUH BB YAP3M 20 kg connecting to… AUH-BKK CC YPX NIL (charge per item) connecting to… BKK-BJS DD Y2 23 kg

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The question is: What allowance should the guest receive at check-in when the bag is checked through from GVA to BJS? This includes answers to the following: • Only accept bags to the first connection where the baggage rules change and require the guest to re- check the bag under the new policy? • Accept baggage under the policy of the airline checking in the bag and allow baggage up to 20k and charge 16K excess? • Accept baggage under the most restrictive policy even though the checking-in airline has a different policy? • Accept baggage under the most beneficial policy – and would the airline checking-in the bag know the other airline’s policy and fee structure?

1.3.3 IATA Resolution 302 – Most Significant Carrier

Previously, Resolutions 300 and 301 established rules for free baggage allowances for checked and carry- on items and the calculation of excess baggage charges for interline travel. In April 2011, IATA replaced the following baggage resolutions: • 300 − Baggage Allowance Weight System that applied to markets other than To/From the U.S. and Canada. • 301 − Baggage Allowance Piece System that applied to markets To/From the U.S. and Canada) with a revised resolution 302 that provided a new method to determine which carrier was the “Most

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Significant Carrier” of the journey and to apply the baggage rules of the Most Significant Carrier to the baggage journey. IATA replaced these resolutions with a revised resolution 302, which provided a new method to determine which carrier was the “Most Significant Carrier” of the journey and to apply the baggage rules of the Most Significant Carrier to the baggage journey. Resolution 302 indicates that the baggage provisions of the Most Significant Carrier (MSC) determines the rules for managing the carriage of interline baggage. Baggage provisions include: • Baggage allowance – Free Baggage Allowance, including size, weight, and type of bag allowed. • Baggage charges – Excess Baggage fees to be collected for bags in excess of the carrier’s Free Baggage Allowance.

1.3.3.1 Determining Which Carrier’s Rule to Apply

To determine which carrier’s rule to apply for an interline journey for each checked portion:

If Then

The carrier’s provisions are the same Such provision will apply.

The carrier’s provisions are different Apply provisions of the Most Significant Carrier (MSC). If the flight segment of the MSC is a codeshare flight, apply the provision of the marketing carrier as the MSC.

The Most Significant Carrier does not Apply the rule of the Check-in carrier. publish its provision

The Check-in carrier does not publish its Apply the Operating carriers’ provisions sector-by-sector. provision

1.3.3.2 Determining the Most Significant Carrier of a Baggage Journey

To determine the Most Significant Carrier of a baggage journey:

For travel The MSC is

Between two or more Traffic Conference The first carrier that crosses areas (such as, TC1 to TC2). (TC) areas

Within a Traffic Conference area only The first carrier that crosses from one sub-area to another (such as, from Europe to Africa).

Within a Traffic Conference sub-area only The first international carrier.

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Following is the IATA representation:

Following is the IATA graphical example:

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1.3.4 U.S. Department of Transportation (DOT) Modification to Resolution 302

When the origin or destination of a ticket is a U.S. point, the baggage provisions selected at the beginning of the itinerary must apply throughout the journey, regardless of stopover. In the case of codeshare flights that include a point in the U.S., the Most Significant Carrier (MSC) will be the Marketing carrier.

Note Itineraries that pass through the U.S., but do not originate or terminate in the U.S, are not subject to the U.S. DOT modifications and will be managed under Resolution 302. Canada’s CTA has also adopted similar rules.

1.3.4.1 Differences Between IATA Resolution 302 and the U.S. DOT Modification

This section includes the differences between IATA resolution 302 and the U.S. DOT modification.

IATA Resolution 302 IATA Resolution 302 specifies that the baggage provisions are applied for each “Baggage Travel” within the itinerary. Baggage Travel is intended to represent each part of the itinerary where bags would be checked in and through-checked to their next destination. In effect, each Baggage Journey is the part of the itinerary where the bag is checked in at the counter to where it is claimed at the baggage carousel. The purpose of defining the baggage provisions by the baggage journey is to have one set of rules for allowance and charges during each checked portion of the itinerary. In the event of a multi-stop itinerary, there would be multiple Bag Journeys within the itinerary that represent each time the bag would be expected to be checked and then collected. The baggage allowance and charges could potentially be different for each bag journey within an itinerary governed by IATA Resolution 302.

U.S. DOT Directive The U.S. DOT directive differs from IATA Resolution 302 in that it does not permit multiple baggage provisions for each baggage travel, and instead, establishes one single baggage travel from the Point of Origin to the Furthest Destination. The baggage provisions for this single baggage travel define the allowance and charges that will apply throughout the journey. Because the U.S. DOT Baggage Travel is defined from the Point of Origin to the Furthest Destination, it is possible that it could contain multiple checked portions where a bag is checked in and collected, and then checked in and collected again. The Most Significant Carrier of the U.S. DOT Baggage Travel can define that their charges are to be collected either: • Per Checked Portion − Fee Application − Value 3: (applies each time the service is used/requested). The fee amount is to be charged at each check-in location within the Baggage Travel (BT). • Per Travel − Fee Application − Value 4: The fee amount is to be charged once per matched Baggage Travel (BT). The fee applies per BT, regardless of the value in Sector/Portion/Journey (byte 133).

Note For journeys that are not to/from U.S. or not to/from Canada, value 3 (per checked portion) and value 4 (per Baggage Travel) have the same application.

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When filing the baggage fee “Per Checked Portion - Fee Application – Value 3,” the baggage fee that is to be charged is collected each time the bag is checked in. This means that, for an itinerary from Chicago to Moscow with stopovers in London and Paris, the ORD-MOW $100 fees are to be collected each time the bag is checked: • ORD – LHR – Checked bag fee $100 (ORD-MOW) • LHR – CDG – Checked bag fee $100 (ORD-MOW) • CDG – SVO – Checked bag fee $100 (ORD-MOW) Alternatively, when filing the baggage fee “Per Travel - Fee Application - Value 4,” the baggage fee that is to be charged is collected once during the initial bag check, and it is considered paid for each subsequent bag check. This means that, for an itinerary from Chicago to Moscow with stopovers in London and Paris, the ORD-MOW $100 fees are to be collected only the first time the bag is checked: • ORD – LHR – Checked bag fee $100 (ORD-MOW) • LHR – CDG – Checked bag – no charge (already paid) • CDG – SVO – Checked bag fee – no charge (already paid) The Baggage Calculator will determine the Baggage Travel based on the complete ticketed itinerary, and apply the baggage provision for each Checked Portion, considering the following: • Whether the fees must be collected each time the bag is checked. • Whether the fees are to be collected one time for the full baggage travel. • Whether the fees have previously been collected at a previous bag check-in and do not need to be collected again. Understanding the difference between Per Checked Portion and Per Travel is important for the airport agent. Sabre has included how the fees were priced (per checked portion or per baggage travel) as part of the Baggage Rules information page within Baggage Calculator to assist the check-in agent in understanding what fees were charged and why.

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2 Baggage Allowance and 2 Entitlements

2.1 Introduction

This chapter includes the following Baggage Allowance and Entitlements information: • Free baggage allowance (see this page). • Baggage Entitlement rules for checked baggage (see “Baggage Entitlement Rules for Checked Baggage,” page 20). • Carry-on allowance (see “Carry-On Allowance,” page 23).

2.2 Free Baggage Allowance

Free baggage allowance is specified in ATPCO or Merchandising Manager as service type A/group BG – baggage and sub code 0DF. The Most Significant Carrier (carrier whose baggage rules apply on a given baggage itinerary portion) can define free baggage allowance in one of three allowance systems:

Allowance Type Baggage Free Pieces Text Table 196 with Weight/Unit (Total number of all list of allowed bag (Total weight of baggage pieces) type details all bags that are checked in)

Piece system No Yes Yes

Weight system (also known as Yes No No Total Weight)

Weight and Piece system Yes Yes Yes

Baggage allowance is expressed in the Free Pieces/Text Table 196 and Baggage Weight/Unit fields. Depending on field values provided in ATPCO or Merchandising Manager by the Most Significant Carrier (MSC), different allowance systems can be recognized. Different allowance systems can be defined on different routes for a given MSC. On one route, a carrier can define piece system, but on the other route, a weight system. This section includes instructions for how to recognize different allowance systems and how charges should be filed for each of the allowance systems. • Piece system (see “Piece System,” page 10). • Weight system (see “Weight System,” page 14).

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• Weight and Piece system (see “Weight and Piece System,” page 15). • No Allowance system specified by the MSC (see “No Allowance System Specified by the MSC,” page 15). • Examples of ATPCO or Merchandising Manager Filings (see “Examples of ATPCO or Merchandising Manager Filings for Registered Baggage Allowance,” page 15).

2.2.1 Piece System

For the Piece system, the Most Significant Carrier (MSC) must provide the following: • Total number of pieces that can be checked. • Details in the Text Table 196, which provides details about bag types (sub codes and number of items for a given bag type). The Free Baggage Allowance filings (Service Type A) are used during pricing and ticketing of the air itinerary to add the Baggage Allowance into the VCR/eTicket.

If the Allowance is “One Piece,” a determination must be made as to what constitutes that “One Piece” including some of the following questions: • How heavy of a bag can I bring? • Can I bring golf clubs, or a bike, or a canoe? • How does anyone know what that piece is allowed to be? Text Table 196 provides the airline with the following: • The ability to define what type of bag they will accept as one of the pieces. Airlines may accept bags weighing different weights in Business Class than in Economy Class where the business class bag can weigh up to 32 kg each, and the economy bag can weigh only up to 23 kg. Without Table 196 to explain what type of pieces are accepted, there would be no way to know any weight limits or bag type limits. • The ability to define what other bag types can be accepted as one of the pieces. Does the airline accept sports equipment within the piece allowance (or do they charge for sports equipment)? If they accept sports equipment, what type of sports equipment do they accept within the allowance, and what is not accepted, and must be charged for?

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Two examples of Piece System Allowance filing are as follows:

This airline: This airline: • Accepts only a standard bag type weighing up • Accepts standard bag type weighing up to 23 to 23 kg only. kg, but also accepts Snowboards, Ski Equipment, and Sporting Equipment. • Charges for all non-standard bag types, such as sporting equipment. • Specifically excludes windsurfers from the allowance and also excludes Pets in Hold and Sporting Firearms from the allowance.

Table 196 information also appears within the Baggage Calculator as “Alternative Allowances” where the agent can see what other types of baggage can be accepted within the allowance without charge.

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This section includes part of the ATPCO data application that provides details about the Free Pieces field and Text Table: • Free Pieces (see this page). • Text Table 196 (see “ATPCO Text Table 196,” page 13).

2.2.1.1 ATPCO – Free Pieces

Per ATPCO: “This field specifies the total pieces of baggage that a passenger may check or carry-on for free on the BT (baggage travel). Data in this field can consist of value 00-99 or Blank (where Blank signifies no restriction on the number of baggage pieces that can be checked).”

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2.2.1.2 ATPCO Text Table 196

Per ATPCO: “For the purposes of Baggage Allowance, carriers should use formatted text which defines specific restrictions on the free baggage allowance within the Free Pieces. Text formatting does not apply to Service Types E, C or P; nor does it apply when there is no data in the Free Pieces field. The formatted text must specify the individual number, weight and size restrictions for checked or carry- on baggage within the free baggage allowance. For example, up to 1 GLF (golf clubs) is permitted free within the free checked baggage allowance of 2 pieces. Baggage allowances within text must be formatted as follows: //##/***: 1. Start with two slashes - // 2. Follow with two alphanumerics indicating the number of these baggage types permitted free within the free baggage allowance - ## (may be value XX to indicate any amount) 3. Follow with a slash - / 4. Followed with three alphanumeric values – S5 Sub Code

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When multiple number restrictions are specified, they must be separated with a carriage return. The application between the multiple lines (multiple restrictions) is AND/OR. The number restrictions in the Text Table 196 represent the maximum number allowed for the Sub Code specified on that line. However, total number of pieces can never exceed the value in Record S7 Free Pieces.” File with the Descriptive RFICS (the “up to …” RFISC), not the generic “Extra piece” RFISC.

2.2.2 Weight System

The Weight system is also known as Total Weight. For the Weight system, the Most Significant Carrier (MSC) must provide total weight of all of the baggage that could be checked in.

2.2.2.1 Baggage Weight/Unit

Per ATPCO: “For Free Baggage Allowance (Service Type A or B), these fields specify the total weight of baggage that a passenger may check (Service Type A) or carry-on (Service Type B) for free on the BT (baggage travel). Data in the weight field can consist of value 0001-9999 or Blank (where Blank signifies no restriction on the weight of baggage pieces that can be checked). Data in the unit field can consist of value K (kilograms) or P (pounds).”

Example This ticket is issued with baggage provisions defined under the Weight concept. Free Baggage Allowance is provided with a maximum total weight of 30 kg allowed (with no restriction on number of pieces or type of pieces permitted).

Weight system carriers accept any number of pieces as long as the total weight permitted is not exceeded.

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2.2.3 Weight and Piece System

For the Weight and Piece system, the Most Significant Carrier (MSC) must provide the total weight of all bags that could be checked in and the total number of pieces across which the weight can be accepted. The primary validation of a Weight and Piece Allowance is the total weight accepted, with a secondary validation of the number of pieces allowed. The Weight and Piece system is the least common concept for Baggage Provisions and is not often used.

2.2.4 No Allowance System Specified by the MSC

When the Most Significant Carrier (MSC) has not identified the baggage allowance system, it means that no bags are allowed for free at check-in time. Then, all charges specified by the MSC will be applied.

2.2.5 Examples of ATPCO or Merchandising Manager Filings for Registered Baggage Allowance

Note In this section, records marked as red are considered as invalid examples of allowance filings and should not be followed by Most Significant Carriers (MSC). When filing allowance, the most important is to select the allowance type and provide data in the correct records:

• Weight system – The MSC must specify total weight and unit.

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• Piece system – The MSC must specify free pieces and Text Table 196 using formatted structure with allowed bag types list • Weight and Piece system – The MSC must specify total weight and unit plus number of free pieces •

SUB CODE 0DF – FREE BAGGAGE ALLOWANCE/GROUP – BG/SERVICE TYPE A WEIGHT SYSTEM

Free Pieces Weight/Unit Text Table Fee Detailed Description 196 Determination

Not specified 20K Blank F – Service is Free – Allowance Details – Weight No EMD System Total weight of all baggage permitted free per passenger is 20 kilograms.

Not specified 20P Blank F – Service is Free – Allowance Details – Weight No EMD System Total weight of all baggage permitted free per passenger is 20 pounds.

Blank Blank Blank F – Service is Free – Allowance Details – No EMD Not Specified Free baggage allowance is not specified by the carrier and every baggage item requires charge collection.

SUB CODE 0DF – FREE BAGGAGE ALLOWANCE/GROUP – BG/SERVICE TYPE A WEIGHT SYSTEM − INVALID FILING EXAMPLES

Free Pieces Weight/Unit Text Table Fee Detailed Description 196 Determination

Not specified 25 KG Text1 F – Service is Free – Allowance Details – Weight No EMD System Invalid coding Text Table 196 should be blank for Weight System. Text Table 196 is required for Piece System or Weight and Piece System. Total weight of all baggage permitted free per passenger is 25 kilograms.

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Free Pieces Weight/Unit Text Table Fee Detailed Description 196 Determination

Not specified 70P Text1 F – Service is Free – Allowance Details – Weight No EMD System Invalid coding Text Table 196 should be blank for Weight System. Text Table 196 is required for Piece System or Weight and Piece System. Total weight of all baggage permitted free per passenger is 70 pounds.

SUB CODE 0DF – FREE BAGGAGE ALLOWANCE/GROUP – BG/SERVICE TYPE A PIECE SYSTEM

Free Pieces Weight/Unit Text Table Fee Detailed Description 196 Determination

02 Not specified //02/0FM F – Service is Free – Allowance Details – (0FM - Baggage No EMD Piece System up to 70 lb/32 Free baggage allowance per kg) passenger is 2 pieces up to 32 KG per each piece.

02 Not specified //02/0FM F – Service is Free – Allowance Details – (0FM - Baggage No EMD Piece System up to 70 lb/32 Free baggage allowance per kg) passenger is 2 pieces up to 70 pounds per each piece.

Blank Blank Blank F – Service is Free – Allowance Details – No EMD Not Specified Free baggage allowance is not specified by the carrier and every baggage item requires charge collection.

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SUB CODE 0DF – FREE BAGGAGE ALLOWANCE/GROUP – BG/SERVICE TYPE A PIECE SYSTEM - INVALID FILING EXAMPLES

Free Pieces Weight/Unit Text Table Fee Detailed Description 196 Determination

1 Blank Golf bag is F – Service is Free – Allowance Details – Piece included in bag No EMD System allowance Invalid coding Free text is not allowed in Text Table 196 for Allowance Service Type. (Add correct example) //01/0C3 //01/0HQ Free baggage allowance per passenger is 1 piece.

1 Blank Blank F – Service is Free – Allowance Details – Piece No EMD System Invalid coding Text Table 196 for Piece System needs to contain number of bags and sub code (example, //02/0FM). Free baggage allowance per passenger is 1 piece.

SUB CODE 0DF – FREE BAGGAGE ALLOWANCE/GROUP – BG/SERVICE TYPE A WEIGHT AND PIECE SYSTEM

Free Pieces Weight/Unit Text Table Fee Detailed Description 196 Determination

2 64 KG Blank F – Service is Free – Allowance Details – No EMD Weight and Piece System Free baggage allowance per passenger is 2 pieces and the total weight of all baggage permitted free per passenger is 64 kilograms.

2 140P Blank F – Service is Free – Allowance Details – No EMD Weight and Piece System Free baggage allowance per passenger is 2 pieces and the total weight of all baggage permitted free per passenger is 140 pounds.

Blank Blank Blank F – Service is Free – Allowance Details – No EMD Not Specified Free baggage allowance is not specified by the carrier and

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Free Pieces Weight/Unit Text Table Fee Detailed Description 196 Determination every baggage item requires charge collection.

SUB CODE 0DF – FREE BAGGAGE ALLOWANCE/GROUP – BG/SERVICE TYPE A WEIGHT AND PIECE SYSTEM INVALID FILING EXAMPLES

Free Pieces Weight/Unit Text Table Fee Detailed Description 196 Determination

00 20 kg Stroller is within F – Service is Free – Allowance Details – Weight allowance, no No EMD and Piece System charge will Invalid coding apply. Free text is not processed in Text Table 196 for Allowance Service Type when using Weight Concept. Free Piece allowance per passenger is not specified (is set to zero) and therefore every baggage item will be in excess as a piece and a piece charge collected at check-in for every bag. Additionally when the total baggage weight exceeds 20 kg then passenger need to pay for excess weight.

00 45 P Stroller is within F – Service is Free – Allowance Details – Weight allowance, no No EMD and Piece System charge will Invalid coding apply. Free text is not processed in Text Table 196 for Allowance Service Type when using Weight Concept. Free Piece allowance per passenger is not specified (is set to zero) and therefore every baggage item will be in excess as a piece and a piece charge collected at check-in for every bag. Additionally when the total baggage weight exceeds 20 kg then passenger need to pay for excess weight.

01 45P Golf bag is F – Service is Free – Allowance Details – included in free No EMD Weight and Piece System baggage allowance Invalid coding Free text is not processed in Text Table 196 for

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Free Pieces Weight/Unit Text Table Fee Detailed Description 196 Determination Allowance Service Type when using Weight Concept. Free baggage allowance per passenger is 1 piece and the total weight of all baggage permitted free per passenger is 45 pounds. Piece restriction is usually used to spread the weight across multiple items.

2.3 Baggage Entitlement Rules for Checked Baggage

In addition to the ticketed free baggage allowance that can be specified in ATPCO or MMGR, Sabre can also offer setup for baggage entitlement rules that could be applied based on Frequent Flyer Tier or special SSRs. Baggage entitlement rules can be setup via Dynamic Retailer in Merchandising Manager. The same as in ATPCO/MMGR where there are three allowance systems that are supported in baggage entitlement rules: piece system, weight system, piece and weight system. Baggage entitlement rules can be setup for standard bags, and for non-standard bags (such as sporting equipment. • Fee Waiver Entitlement Rules – Waives the collection of a fee that would have been charged without changing the Free Baggage Allowance or the pricing of the other excess charges that would be due. Occurrence of Fees is applied after the only the Free Baggage Allowance has been accepted and then the fees that would have been applied are waived leaving any un-waived fees for additional bags collected as expected. The difference in processing between increasing the number of free bags and waiving a calculated Fee is not noticeable for the “free” bag but it greatly affects the price of any additional when you compare the price to be charged for the extra bags beyond the free bags. Sabre Baggage Calculator allows airlines to waive an excess charge, or waive collection of some weight without changing the base price of the other excess charges Example – Two airlines want to provide one bag free to their Elite Tier members. This Elite Tier guest is checking in two bags.

Waiving the Fee (Piece Concept) Increasing the Allowance

Leaves the allowance unchanged. Excess pricing is Adds the “extra” bag to the allowance, increasing the number calculated for all pieces in excess of the allowance, but of bags that are accepted without charge before pricing of those fees can be waived by rule. excess pieces applies.

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Bags in excess of “allowance are charged Bags in excess of “Allowance AND Entitlement” are charged

More favorable to airline – fees with higher occurrence More favorable to guest – fees with lower occurrence are charged as less bags allowed before Excess Charging charged as more bags allowed before Excess Charging

Example – One “Waived” piece entitlement Example – One additional piece entitlement “Extra” • Bag 1 – Allowance 1@23 • Bag 1 – Allowance 1@23 • Bag 2 – Excess Piece (0C3 (occ 1:1) EUR 25) • Bag 2 – Entitlement 1@23 Waived 0.0 • Bag 3 – Excess Piece (0C3 (occ 1:1) EUR 25) • Bag 3 – Excess Piece (0C3 (occ 2:Blank) EUR 50) Total Amount collected EUR 25.00 • Total Amount collected EUR 50.00

Waiving the Fee (Weight Concept) Increasing the Allowance

Leaves the allowance unchanged. Excess pricing is Adds the “extra” weight to the allowance, increasing the calculated for all excess weight in excess of the allowance number of KG that would be accepted without charge before based on the total weight that has exceeded the pricing of excess pieces applies. allowance, but collection of some of those KG can be fees can be waived by rule while still collecting the remaining excess KG at the price point specific to the total excess weight.

Excess Weight in excess of “allowance are charged Excess Weight in excess of “allowance are charged

More favorable to airline – when fees increase with higher More favorable to guest – when fees charged at the price excess weight charged at the price point of total excess point for the reduced weight (not the price point of total (not the price point for the reduced weight) excess the price charged per KG is lower)

Example – Waive fees for 10KG Example – Increase allowance by 10KG • Allowance - 30K • Allowance - 30K • Total weight of all bags checked – 50K • Total weight of all bags checked – 50K • (Price point Per/KG - $10 per KG up to 10k, $15 per • (Price point Per/KG - $10 per KG up to 10k, $15 per KG KG above 10k) above 10k) o Guest is 20K in excess – Price point is o If allowance is increased by 10k (to 40K, $15 per KG then guest is only 10K in excess o Waive of 10Kg means that only 10k of o Price point is $10 per KG (for up to 10K) the 20 is collected o Guest charged 10Kg at the $10/kg price o Guest charged 10Kg at the $15/kg price Total Amount collected $100.00 • Total Amount collected $150.00

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2.3.1 Fee Waiver Baggage Entitlement Rules (Piece System)

A carrier can also set up entitlement rules to Waive Baggage Fees for passengers with Frequent Flyer or with specific SSRs to provide a specific guest with additional checked bags without charge. Fee Waiver rules can also be used to waive fees for specific allowed bag types that can be accepted as part of the Free Baggage Allowance (such as, allowing sporting equipment to be accepted within the allowance where it would normally be chargeable). For example Free Baggage allowance is 2 PC, where those 2 PC could be one of the following: • Baggage up to 23 kg • GOLF bag But, the airline wants to waive the fee for a third bag and allow the guest to check up to three pieces of baggage. An Entitlement Bonus rule can be created to increase the number of bags allowed to be checked by one additional piece.

Option 1 – Use Existing Allowance Bag Types Using the Use baggage types from allowance will waive the fee for the first chargeable bag that is in the allowed bag types from Table 196. //01/0C3 – Up to 50 lb-23 kg //01/0F8 – Sporting Equipment Will waive ONE excess piece fee for either 0C3 or 0F8

Option 2 – Increase Max Weight per piece to … [nn KG] Using the Use existing and Increase Weight limit will waive the fee for the first chargeable bag that is in the allowed bag types from Table 196 but also allow for the weight per bag type to be increased to 32 kg. //01/0C3 – Up to 50 lb-23 kg (Raised to 70 lb-32 kg) //01/0F8 – Sporting Equipment (Up to 70 lb-32 kg) Waive one excess piece fee for either 0C3 or 0F8 allowing for a maximum weight per waived piece of 32 kg

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Option 3 – Specify Subcodes Using the Specify subcodes option will waive the first excess bag fee for any of the indicated Sub Codes For example – Airline waives a bag charge for either: One - 0C3 – Up to 50 lb-23 kg Or One 0EI – Ski Equipment

2.4 Carry-On Allowance

Carriers can file in ATPCO or Merchandising Manager allowance for carry-on baggage Service Type: B/Group BG-Baggage/Sub code 0LN – Carry-on allowance. The same as in case of registered baggage allowance, a carrier can select one of three allowance types: • Piece system • Weight system • Piece and Weight system. The same rules as for 0DF filing data need to be followed for 0LN - Carry-on allowance.

Note The baggage fee calculation process does not support calculation of fees for carry-on baggage, so filing for 0LN will be used only for disclosure purposes.

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3 Baggage Charges 3

3.1 Introduction 4 Depending on the allowance system chosen by the MSC (Most Significant Carrier), they will need to file in ATPCO or Merchandising Manager the baggage charges correctly. Baggage charges need to be filed as service type C–charges group, BG–Baggage, or PT–Pets (for Pet-in-Hold charges). Separate baggage charges should be filed with advance purchase options if the airline wants the price to rise from the initial pre-pay price during the check-in window (for example, within the final 24 hours of departure).

Note A carrier can define using the same service type C and groups: BG and PT charges for checked baggage as well as charges for carry-on baggage. In the current baggage fee calculation process, only charges for checked baggage will be taken into account, so filing charges for carry-on baggage will be used only for disclosure purposes. Following are types of charges that need to be filed for a given allowance system:

Allowance system Excess piece Overweight charges Charge 0DG – charges with with commercial excess weight commercial name “up charge/weight name “up to”/no to”/overweight specified/first and weight /first and specified/first and last occurrence last occurrence last occurrence blank specified specified

Piece Yes Yes No

Weight No No Yes

Piece and Weight Yes Yes Yes

Note Sabre’s Enhanced Baggage Calculator requires the use of the “descriptive” ATPCO Baggage Subcodes (RFISC) that ATPCO defined with the maximum weight and bag type established using the Decription 1 and Description 2 fields of the S5 record. Descriptive Subcodes include the Maximum Weight allowed for a specific bag type (such as, 0C3 - UPTO50LB 23KG BAGGAGE), while Non-Descriptive subcodes do not include this important information (such as, 0IJ - EXCESS PIECE). Examples of Descriptive RFISC with weight defined in Description 1:

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Examples of Non-Descriptive Sub codes and cannot be used within Enhanced Baggage Calculator because they are missing the Max Weight or Bag Type are:

Sabre’s Enhanced Baggage Calculator uses the information within Description 1 for standard bags to understand the maximum weight permitted per item. The commercial name is not used as this can be changed by airlines as needed, but the description fields will remain unchanged. Sabre uses the Description 1 field of the S5 to understand the allowed “up to” (maximum) weight of bag for “standard” bag Sub Codes.

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Sabre does not process the size limitations within Baggage Calculator as we do not expect the airport agents to measure and input the size of bags during the Baggage Check-In process. Only the weight per bag is expected to be input during baggage acceptance. All Baggage fees matching the Up TO weight are considered as valid for a bag that does not exceed the weight allowance. For Non-Standard Bags (Sporting Equipment, Pets in Hold, Specialty Items), Enhanced Baggage Calculator uses both Description 1 and Description 2 to determine what type of bag the fee applies to and also any maximum weight limitations that may apply.

Enhanced Baggage Calculator allows the agent checking in the bag to select a non-standard bag type, and then searches for fees that match the type of bag selected. Selecting “Bicycle” in the calculator will search for Sporting Equipment baggage fees that were filed with Description 1 as BI – Bicycle. Any additional weight restrictions would also be applied.

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The following fee types can be requested to price using the Bag Type Drop Down list, and will match to baggage fees filed using RFISC that have the following:

Bag Type list Sub Group Description 1 Description 2 Standard Bag Blank “up to” Bicycles SP – Sporting BI – Bicycle “up to” Equipment Golf Equipment SP – Sporting GF – Golf Equipment “up to” Equipment Sporting Firearms SP – Sporting FA – Sporting Firearms “up to” Equipment Scuba Equipment SP – Sporting SE – Scuba Equipment “up to” Equipment Ski Equipment SP – Sporting SK – Ski Equipment “up to” Equipment Sporting Equipment SP – Sporting “up to” Equipment Surfboard SP – Sporting SF – Surfboard “up to” Equipment Windsurf Equipment SP – Sporting WS – Windsurf Equipment Equipment Animal Vivant in Hold PN – Pet in Hold (filed “up to” (Pet in Hold) under Group code BG) PH – Pet in Hold (filed under Group Code PT Musical Instruments MI – Musical “up to” Instruments Media SI – Specialty Item ME - Media “up to” Assistive Devices AD – Assistive Devices n/a n/a Infant IN – Infant Baggage “up to” Special SI – Specialty Item Other

Note – Requesting Bag Type “OTHER” will display a list of all available baggage fees for the agent to select the fee from the list.

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3.2 Filing Baggage Fees with EMD Type=2

Excess Baggage fees should be filed with the EMD Type Value as 2: Associated to a flight coupon of a ticket. The EMD Type is filed within the S5 record for each RFISC. This field identifies the type of Electronic Miscellaneous Document (EMD) or other document that must be issued for the Sub Code identified in this record. The EMD Type = 2 will instruct Baggage Calculator to issue an EMD-A (Associated EMD) during fee collection. Sabre Hosted airlines using Baggage Calculator should not have any EMD Type=4 filings, as all C/Charge baggage filings should be filed as EMD Type=2.

Note - Many non-Sabre airlines file their Excess Baggage Fees filed with EMD Type Value 4 (Other than EMD). This is because these airlines are not yet using an advanced baggage calculator that is EMD Enabled and uses ATPCO C/Charge filings. Many of these airlines have filed their Excess Baggage fees as EMD Type=4 for the purpose of disclosure of baggage fees, but have not filed these fees as EMD Type=2 because they are not using these fees at their airport counters yet. Because these airlines may be the Most Significant Carrier of the baggage journey, and therefore it is their fees that must be collected, Sabre will override the EMD Type and will collect the fee as an EMD-A (if all coupons are online for your airline) or as an EXB if there are Interline coupons.

3.3 Excess Piece Charges for Piece System or Weight-and-Piece System

When the Most Significant Carrier (MSC) selects allowance in the piece system and the passenger checking in baggage exceeded the number of free bags, excess piece charges need to be filed in order to calculate charges for excess pieces. Excess piece charges need to be filed in ATPCO/Merchandising Manager with service type – C (charges), group BG or PT, and sub codes other than 0DG (with commercial name “up to”). If allowance is specified as for example 1 PC (Baggage up to 23KG), excess piece charges also need to be specified for excess pieces of baggage up to 23 kg, so that baggage can be charged if the number of pieces defined within the allowance is exceeded. The Weight field should not be specified for excess piece charges as the weight is automatically derived from the Sub Code Description 1 field of the RFISC.

3.3.1 Filing Charges with Security

Baggage fees, like Flight Related Ancillary fees, can be filed with security restrictions to limit where the fees can be charged. This is useful when specific fees are only to be charged in specific POS locations such as the Mobile or Internet Booking engines. If filings with security are required, they must be filed IN ADDITION TO the general baggage fees that will be charged at the airport during baggage acceptance which are filed without any security restrictions.

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Because IATA Resolution 302 requires the baggage fees of the Most Significant Carrier to be charged by the carrier checking in the bags, any baggage fee filings that have Security restrictions filed by the filing airline will be ineligible for the airline checking in the bags to charge, and may result in no fees being found for excess baggage by the airline checking in the bags. The baggage fees intended to be charged by the airport agents during baggage acceptance should be filed without any Security Restrictions.

3.3.2 Occurrences of Charges for Excess Pieces

Carriers can differentiate the price for excess piece charges depending on first and last occurrence. This is used when a carrier wants to charge different excess piece charges for different bags, such as charging progressively higher prices for the extra excess pieces the more additional bags are checked. Example: First Additional Bag $25 Second-Third Additional Bags $50 Fourth through Six (Max) Bags $100 This is called the occurrence of the charges, and it controls which excess bag fees are applicable using the field First Occurrence and Last Occurrence to define when the fee can be applied or not. When Optional Services were launched by ATPCO, prior to the launch of the Baggage application, the RFISC used for selling extra bags “0CC- Checked Bag First”, “0CD - Checked Bag Second” assuming that all bags were standard size and standard type. But that process did not explain what type of bag each item could be or support different charges for the first Golf Bag versus the second Golf Bag, or permit definition of the weight of a bag. There was also confusion over whether “0CC- Checked Bag First” was the first excess bag that was in excess of the Free Baggage Allowance, or whether it was intended to be the First bag being checked in, and therefore charges should begin with the fee for 0CD - Checked Bag Second. The RFISC for First bag, Second Bag, and so on were intended for Flight related ancillary processing, and ATPCO has since indicated that they intend to discontinue those baggage RFISC when baggage fees are finally discontinued from F/Flight Related processing. This lead ATPCO to redefine the Baggage Provisions and to create the concept of Occurrence within Baggage Pricing. Occurrence allows the same RFISC with multiple C/Charge Fee Filings to be used for different prices based on which bag the fee is applicable for. The “First Occurrence” indicates which bag the fee starts to apply to, and the “Last Occurrence” indicates which bag the fee stops applying to.

RFISC First Occurrence Last Occurrence Price

0C3 – Up to 23kg 1 1 $25

0C3 – Up to 23kg 2 3 $50

0C3 – Up to 23kg 4 6 $100

Occurrence is also used to create fees that may apply only to a specific bag for a specific guest. The most common example of this is filing a First Bag Charge as Non-Chargeable (0.00)/No EMD Required for an

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Elite Tier guest, while all non-tier guests have a different price. Occurrence Filings are allowed to overlap. In this example, the First Excess Bag fee for an Elite Tier guest is priced, through ATPCO, as a No- Charge/No-EMD Required, with any second or third Excess Bag charges being priced at $50 from the second sequence. For non-Elite Tier guests who do not qualify for the first bag at no-Charge, the first three excess bags would be charged at the $50 price.

RFISC First Occurrence Last Occurrence Price FQTV Tier

0C3 – Up to 23kg 1 1 No-Charge / No • PLT EMD Required • GLD

0C3 – Up to 23kg 1 3 $50

Sabre retains One occurrence count for Standard Bags and a Second separate Occurrence count for non- standard bags (such as sporting goods). This allows a different maximum number of standard bags to be checked from the maximum amount of non-standard bags NOTE - All Excess Piece charges must be filed with a piece number in the First Occurrence. If the First Occurrence field is left blank, then the fee cannot be applied as an excess piece and is only applicable as an overweight charge. Because an RFISC, such as 0C6/Upto 32KG can be sold as either an extra piece weighing up to 32kg, or as an overweight fee for a 23kg bag within the allowance ATPCO recommends the filing technique of indicating the fees for Excess Pieces by using a piece number in the first Occurrence Field, and indicating fees for overweight charges by NOT filing a piece number in the first Occurrence field and leaving Occurrence 1 field blank.

3.3.3 Examples of ATPCO or Merchandising Manager Filings for Excess piece Charges

OTHER SUB CODES than 0DG – /GROUP – BG or PT/SERVICE TYPE C (with commercial name “up to”)

First Last Baggage Weight Fee Fee Fee Description Occur. Occur. Weight Unit Application Determination

01 01 Blank Blank 10 4 Service Fee of EUR 10.00 EUR Available for a applies to the first Fee occurrence of excess baggage Only.

01 03 Blank Blank 10 4 Service Fee of EUR 10.00 EUR Available for a applies to the first Fee through third occurrence of excess baggage.

01 01 Blank Blank Blank Blank X - Service is Service is not offered for not available the first occurrence of excess baggage.

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06 Blank Blank Blank Blank Blank X - Service is Service is not offered for not available the sixth occurrence and each subsequent excess baggage

3.4 Overweight Charges for Piece System

When the MSC has selected to define allowances in the piece system, not only can charges for excess pieces can be created, but also overweight charges can be filed in ATPCO or Merchandising Manager.

Note Oversize charge dimensions are not currently validated with any bag size dimensions. Overweight charges are applied when the permitted weight per bag is exceeded, but the number of pieces being checked is not exceeded. For example, if the Free Baggage Allowance is 01P (0C3 - UPTO50LB 23KG BAGGAGE), but when the bag is checked in, it weighs 70 lb/30 kg, the bag is overweight and an excess overweight charge must be collected.

Note The number of pieces allowed has not been exceeded so no excess piece charges are due—only the overweight charge should be collected. Service type C-charges, group BG, PT, or sub codes with commercial name “up to” should be used for overweight charges, and overweight charges are specifically identified within the Baggage C-Charge filings by having the Occurrence 1 (First Occurrence) field left Blank. For example, for an allowance set as 1PC up to 23KG. The Overweight charge for a bag exceeding 23 kg would be filed using the RFISC that defines the new maximum weight such as 0C6 - up to 32KG. Baggage calculator would then apply this Overweight charge as long as the bag does not exceed 32 kg. All Excess Weight charges must be filed with “BLANK” in the First Occurrence, so that the record is identified as only applicable as Excess Weight. If the First Occurrence field is filed with a numeric value, the fee is applicable as an excess piece charge and cannot be applied as an excess weight charge. Excess Weight charges can be filed with a numeric value in the Last Occurrence field if the Excess Weight charge is intended to only be applicable for excess weight charges for bags up to this occurrence.

RFISC First Occurrence Last Occurrence Price Description

0C6 – Up to 32 kg Blank Blank $50 Overweight charge $50 applicable to all occurrences of overweight bags.

0C6 – Up to 32 kg Blank 3 $50 Overweight charge $50 applicable to first three occurrences of overweight bags.

0C6 – Up to 32 kg Blank 6 $150 Overweight charge 150 applicable to up to the

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6th occurrences of overweight bags.

Note - If there are multiple Overweight charges files (as in rows 2 and 3 in this table) that first three overweight charges were collected using the $50 fee from row 2 and the 4th-6th overweight fees would be collected using the $150 fee from row 3.

3.5 Weight System Charge for Weight System/Weight-and-Piece System

Excess Weight system charges are defined with Service Type C-Charges, Group BG-Baggage, and sub code 0DG/Weight System Charge. This type of charge should be used only for excess charges in Weight system and excess weight charges in Weight and Piece system. This is very specific type of charge that is specific for total excess weight and therefore the first occurrence and last occurrence should be always blank for 0DG (Occurrence would indicate Pieces). Additionally, weight/unit specified for 0DG means “up to” not “over” as there are other sub codes that are used for overweight piece charges. If there are multiple ranges of “up to” for 0DG for given route baggage calculation process will select just one charge to apply the excess weight fee. For example, total weight of the checked bags is 46 kg and excess weight is 16 kg. The Most Significant Carrier defined three records for 0DG. For example, • Excess weight sequence is up to 10 kg • Excess weight sequence is up to 20 kg • Excess weight sequence is up to 30 kg.

In the baggage fees calculation process, only one sequence will be selected for pricing (in this case, the second sequence for up to 20 kg, as this if the only sequence that can price the entire excess weight. Baggage Calculator does not calculate the first 10 kg at one price, and the next 5 kg at a second price if the bag is 15 kg overweight. Note, multiple 0DG sequences with the same routing are acceptable as long as they differ by qualifying data such as Frequent Flier Tier, Fare Class, etc.

Sabre Baggage Calculator support Excess Weight (0DG) filings being filed to charge excess weight at either a 1KG rate (K – per 1 kg over the free allowance) or at a 5Kg rate (F – per each 5 kg over the free allowance.)

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3.5.1 Examples of ATPCO or Merchandising Manager Filings for Weight System Excess Charge

SUB CODE 0DG – WEIGHT SYSTEM CHARGE/GROUP – BG/SERVICE TYPE C

First Last Bag Weight Fee Fee Fee Description Occur. Occur. Weight Unit Determination Application (frequency)

09 KG 10 Blank – Service K – per 1 kg Fee of EUR 10.00 EUR available for a fee over the free applies per each allowance kilogram of up to 09 kilograms which is in excess to free baggage allowance.

Blank Blank 10 Blank – Service 4 – One time Fee of USD 10.00 USD available for a fee per applies to the baggage origin/destinati regardless of excess on weight. Unsupported in Bag Calculator for weight concept - Expect pricing as Fee Type K or F

09 KG 10 Blank – Service 4 – One time Fee of USD 10.00 USD available for a fee per applies to the baggage origin/destinati of up to 09 kilograms on which is in excess to free baggage allowance. Unsupported in Bag Calculator for weight concept - Expect pricing as Fee Type K or F

Blank Blank 10 Blank – Service F – per each 5 Fee of EUR 10.00 EUR available for a fee kg over the applies for each 5K free allowance. which is in excess to free baggage allowance regardless of total weight of excess baggage. This means that the Excess Weight is calculated in “blocks” of 5KG, and if a guest is 1KG in excess then the F-Per 5KG filing means that the guest will be charged for 5KG excess.

09 KG Blank X – Service is Not Blank Service is not offered Available for up to 09 kilograms which is in excess to free baggage allowance.

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Blank Blank Blank X – Service is Not Blank Service is not offered Available and there are no restrictions on total weight of excess baggage.

09 KG Blank F – Service is Blank Service is available at Free – No EMD/ no charge for up to 09 Also applicable to kilograms which is in E,G,H excess to free baggage allowance.

Blank Blank Blank F – Service is Blank Service is available at Free – No EMD/ no charge and there Also applicable to are no restrictions on E,G,H total weight of excess baggage.

Baggage Fees filed with the following Fee Application type cannot be used within Baggage Calculator: • C – 1% fare per kilogram. • H – 0.5% fare per kilogram. • P – 1.5% fare per kilogram.

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4 Baggage Prepaids 4

4.1 Introduction

When a guest knows that they will be exceeding their Free Baggage allowance, they have the option to pre-pay the bag through the Ancillary Workflow in either the airline channel or through an indirect channel (GDS) and collecting the payment with an EMD. Baggage prepaids (in terms of ATPCO) can be filed with service type P (prepaids), but initially Sabre recommends to file prepaids with service type C (charges) as the new baggage services are now retrieving prepaid BG-Baggage fees filed through C/Charges, in place of using baggage fees filed under F/Flight Related ancillaries. Airlines that want to charge different prices, with lower fees charged for advanced purchase and higher fees charged at the airport during baggage check-in, Sabre recommends filing the lower priced baggage fees advance purchase requirements. Sabre is in the process of reviewing the ATPCO requirements for managing Pre-purchased Baggage fees solely through P/Prepaid Filings, and to use C/Charge filings only for Excess Baggage charges during baggage acceptance during check-in. Until that time, only baggage fees filed under C/Charges will be processed at check-in or during pre-purchase time. This recommendation is made because the Ancillary pricing system for F/Flight Related ancillaries is not applying RESO 302 and U.S. DOT/CTA logic for Service Type F, but it does for Service Type C. The recent ATPCO recommendation is to remove the BG/PT group from flight related ancillaries and to file all baggage charges as C/Charge filings. That is why Sabre is using service type C for all types of baggage charges including those applied at check-in time and as well as pre-paying for baggage as this based on RES 302 rules and U.S. DOT/CTA logic. As described above, baggage charges for checked baggage that should be collected at check-in should be filed without advance purchase option, and without Security Restrictions. This is the differentiation between regular charges and charges treated as “prepaids.” Filings for prepaids should follow the same rules as described above for charges, so there could be prepaid charges for excess pieces/overweight/system weight charge if the Most Significant Carrier allows those types of prepaids.

Note Prepaid ancillaries that have been sold within a PNR (either through direct channel or indirect channels) are used to “offset” excess charges that have been calculated as applicable. A pre-paid bag, is not a “free’ bag, but rather an excess bag charge would be due for collection. Because it has been pre-purchased with a pre-paid Air Extra within the PNR, the calculated charge does not need to be collected during check-in. It is important to use the same Descriptive RFISC for pre-paid bags so that the Baggage Calculator can recognize exactly what type of baggage fee was pre-purchased. Pre-purchasing a 0C3 – Up to 50 lb/23 kg bag can be recognized by Baggage Calculator as a standard bag with a maximum allowed weight of 23 kg; likewise, Pre-Purchasing 0FP-Bicycle up to 15 kg provides the type of bag and the maximum allowed

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weight per item. Pre-purchasing a 0IJ – Excess Piece does not provide sufficient information about the type of bag or the maximum allowed weight and therefore cannot be recognized as a valid Pre-Paid bag that should be matched to a specific excess charge that is due. In Baggage Calculator, a pre-paid baggage item does not mean that the guest has an extra “free” bag (it does not increase the free baggage allowance or act as a bonus entitlement). It means that the guest has pre-paid for the excess charge that will be calculated, and therefore, no additional payment is due. Guests can pre-purchase “additional pieces, specialty bags, or overweight charges.” Baggage Calculator recognizes Pre-Paid Baggage from the Air Extras booked for the guest being checked in. The RFISC of the pre-purchased baggage fee, for standard bag types or Speciality bag types, is used to understand “Bag Type” and “Max Weight” of the bag that was pre-paid using the description codes. • Standard Baggage

o Desc 1 - 23 – Up to 50 lb/23 kg • Specialty Baggage

o Desc 1 - BI - Bicycle

o Desc 2 - 23 – Up to 50 lb/23 kg Prepaying a standard bag 0C3 (UPTO50LB 23KG BAGGAGE) excess charge with a 0GO-UPTO50LB 23KG AND62LI 158LCM prepaid bag can be accepted because the “Bag Type” and “Max Weight” match. However, pre-paying for 0DC – Golf Equipment (description1 GF-Golf Equipment) cannot be applied to a Bicycle charge 0EC – Bicycle (Description 1 BI-Bicycle) because the bag types do not match. This chapter includes the following: • Pre-purchasing an overweight fee (see this page). • Filing fees for GDS (until their systems are ready to process P/Prepaid or C/Charges) (see “Filing Fees for GDS (until their systems are ready to process P/Prepaid or C/Charges),” page 38).

4.1.1 Pre-Purchasing an Overweight Fee (for a bag within allowance)

ATPCO uses the same RFISC for excess pieces and excess weight charges. For example, filings for 0C6- Baggage up to 70 lb/32 kg can be used to file the excess piece charge for an extra bag that can weigh up to 32 kg, or they can use the same RFISC to file just the overweight charge, and this fee does not apply if an extra piece charge is necessary. The difference in the filing is that for excess Pieces, the fee is filed with the Occurrence fields set to define which piece the fee applies to (Occurrence field is filed with a numeric value (First Occurrence = 1, Last Occurrence =3). For excess weight, the first Occurrence field is left blank signifying that this fee applies to excess weight and not an excess piece. Unfortunately, the pre-paid booking process using SSR ASVC does not include the necessary information to indicate if the pre-paid item (for example, 0C6 – Baggage up to 32kg) was an Excess Piece or just Excess Weight. Therefore, Baggage Calculator must assume that all pre-paid Baggage ASVC or AE using the “Up to” descriptive baggage RFISC are sold as Excess Pieces.

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However, Sabre has added specific support for one RFISC (0DA - BETWEEN 51 LB AND 70 LB) that will specifically be recognized as the pre-purchase of Excess Weight. Airlines wanting to support the pre-purchase of an Excess Weight charge for an Overweight bag can do so by filing the Pre-Paid Overweight fee using RFISC ODA/BETWEEN 51 LB AND 70 LB, and the Baggage Calculator will specifically recognize this as the pre-purchase of the overweight fee for when a bag within the piece allowance is checked-in but exceeds the weight limit of the allowance.

4.1.2 Prepaying for excess weight

The most important task in setting up Pre-Paid baggage is ensuring that the product that has been paid for can be recognized by Sabre Sonic Check-In Bag Calculator to understand exactly what was previously paid for. The RFISC of the Ancillary must provide a clear definition of what was purchased. While Excess Weight fee can be priced during check-in using RFISC 0DG/Weight System Charge that has different prices for different weight limits, the AE/ASVC is created with the RFISC being charged but not the weight information that was used to select that record. A prepaid AE for 0DG would indicate that a Weight System Charge had been applied but would not indicate how much excess weight had been charged. Additionally, there is no AE/ASVC capability to indicate whether an RFISC like 0C2/Up to 20K was pre- paid as 20K of excess weight, or pre-paid as an excess piece. So, Sabre recommends that airlines that want to sell Pre-Paid excess weight will use the specific RFISC 0CU/One Kilogram Baggage for filing their Pre-Paid Excess Weight Fees – and then the specific quantity of KG can be sold in the ancillary. For example, file a fee of $10 for 0CU/One Kilogram Baggage and then the guest would purchase quantity 5 or quantity 10 to pre-pay for 5kg or 10kg of excess baggage. Sabre will also recognize any prepaid AE/ASVC sold for a baggage sub code with weight description (Such as 0CW-UP to 5Kg, 0C2-Up to 20K) as prepaid weight if the ticket was issued with a weight concept allowance. This will allow airlines to file “blocks” of excess weight at different price points.

0CU/One Kilogram Baggage would be filed as follows

Pre-Paid Excess Weight - Sub Code 0CU/One Kilogram Baggage /GROUP – BG/SERVICE TYPE C

First Last Bag Weight Fee Fee Fee Description Occur. Occur. Weight Unit Determination Application (frequency)

Blank Blank 10 Blank – Service 4 – One time Fee of USD 10.00 USD available for a fee per applies for ONE origin/destinati Kilogram of excess on weight

Agent/User must request appropriate quantity for the amount of excess weight they wish to pre-pay.

Baggage Prepaids Best Practices 37 Confidential and Proprietary Sabre Airline Solutions

Sabre is working with ATPCO and IATA to enhance the ASVC booking process to provide additional information in the Intra-System messaging (between GDS and Airline systems) to support better definition of pre-paid baggage ancillaries.

4.1.3 Filing Fees for GDS (until their systems are ready to process P/Prepaid or C/Charges)

While Sabre is recommending the Baggage Charges be filed under C/Charges to work within the Baggage Calculator, we know that most of the GDS are not yet ready for C/Charges or P/Prepaid and they are still requesting that airlines file their baggage fees using F/Flight Related ancillaries. This drives the question: Can the GDS F/Flight baggage fees be used to pre-pay for baggage through the GDS when the Baggage Calculator uses C/Charges? Yes, it is possible for both the airline using baggage fees through C/Charges in Baggage Calculator and the GDS using baggage fees F/Flight to work together as long as we are using the descriptive RFISC subcodes for the various bag types. This refers back to how the Baggage Calculator needs to understand exactly what type of bag was sold and what max weight of bag was sold as part of the excess baggage assessment. The GDS F/Flight baggage filings should be filed using the “up to” style RFISC such as 0C3-Up to 50lb/23kg and should not be using the 0CC-Checked Bag First or 0IJ-Excess Piece RFISC which are not descriptive.

Note As part of ATPCO’s directive to retire BG-Baggage filings from within F/Flight filings, the non- descriptive RFISCs are also expected to be discontinued. Second question: Does it matter that the GDS pre-paid for a 0C3-Up to 50lb/23kg bag from a Flight Related filing when Excess Baggage calculator uses C/Charges? No, when the GDS (especially the external Non-Sabre GDS) book and ancillary they request the service using SSR ASVC, and only the RFISC of the ancillary/baggage fee being sold in included in the SSR ASVC message. The filing source of the ancillary/baggage fee is not included in the SSR ASVC booking request, so the request looks the same regardless of whether it was filed to the GDS in F/Flight or C/Charges. The SSR ASVC includes RFISC, Optional SSR Code, and Commercial Name, but no indication of the pricing method used by the booking source is included in the SSR ASVC, so the GDS pricing of prepaid bags using data filed by F/Flight or C/Charge does not affect the Pre-Paid process as the filing source is not included in the ASVC message.

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Baggage Prepaids Best Practices 39 Confidential and Proprietary Sabre Airline Solutions

5 Bag Types in Baggage Calculator 5

5.1 Introduction

Agents can request specific types of bag fees to be used during pricing by selecting a bag type from the “Bag Type” list.

“Standard Bag” is the default bag type, and all bags are automatically calculated as “standard bags” using the baggage fees filed as C/Charges in Group Code BG and with Sub Group “Blank” unless the user selects a different bag type. Other types of bag can be specified to price that specific type of bag – for example, by selecting “Ski Equipment” baggage calculator price the bag using fees that were filed with Description 1 as “SK – Ski Equipment.” Any additional weight restrictions would also be validated using the “up to” weight information in Description 2.

This chapter includes the following: • Standard bag types supported in the baggage calculation process (see this page). • Bag types for checked baggage (see “Bag Types for Checked Baggage,” page 43).

Requesting pricing for Bag Type “Other” will return the list of ALL baggage fees that are filed for the baggage journey, included those bag types listed above and any fees for bag types not listed above. •

5.2 Standard Bag Types Supported in Baggage Calculation Process

Standard bag types (Group Code - BG, Sub Group – “Blank”) that have the Description 1 field with an “up to” weight limit are matched in baggage fees calculation process.

Bag Types in Baggage Calculator Best Practices 40 Confidential and Proprietary Sabre Airline Solutions

Bag Types that have Description 1 with weight limits over a specific amount (“Over …”) or that have “generic” descriptions, such as “Excess piece” or “Checked Bag First” are not applicable for use within Sabre’s Baggage Calculator as they do not provide any information about the weight limits for the bag.

Note Sabre’s Enhanced Baggage Calculator requires the use of the “descriptive” ATPCO Baggage Sub codes (RFISC) that ATPCO defined with the max weight and bag type established using the Description 1 and Description 2 fields of the S5 record. Descriptive Sub codes include the Maximum Weight allowed for a specific bag type (for example, 0C3 - UPTO50LB 23KG BAGGAGE), while Non-Descriptive sub codes do not include this important information (for example, 0IJ - EXCESS PIECE).

5.2.1 Examples of Descriptive RFISC with “Up To” Weight Defined in Description 1

5.2.2 Example of Non-Standard Bag Types with “Up To” Weight Defined in Description 2

Bag Types in Baggage Calculator Best Practices 41 Confidential and Proprietary Sabre Airline Solutions

5.2.3 Examples of Non-Descriptive Sub Codes and cannot be used within Enhanced Baggage Calculator because they are missing the max weight or bag type

Sabre’s Enhanced Baggage Calculator uses the information within Description 1 for standard bags to understand the Maximum weight permitted per item. The commercial name is not used as this can be changed by airlines as required, but the description fields will remain unchanged. Sabre uses the “Description 1” field of the S5 to understand the allowed “up to” (maximum) weight of a bag for “standard” bag sub codes.

Sabre does not process the size limitations within Baggage Calculator as the airport agents are not expected to measure and input the size of bags during the Baggage check-in process. Only the weight per bag is expected to be input during baggage acceptance. All Baggage fees matching the Up to weight are considered as valid for a bag that does not exceed the weight allowance. For Non-Standard Bags (Sporting Equipment, Pets in Hold, Specialty Items), Enhanced Baggage Calculator uses both Description 1 and Description 2 to determine what type of bag the fee applies to and also any Maximum weight limitations that may apply.

Bag Types in Baggage Calculator Best Practices 42 Confidential and Proprietary Sabre Airline Solutions

Enhanced Baggage Calculator allows the agent checking in the bag to select a non-standard bag type, and then searches for fees that match the type of bag selected. Selecting, “Bicycle” in the calculator will search for Sporting Equipment baggage fees that were filed with Description 1 as “BI – Bicycle.” Any additional weight restrictions would also be validated using the “up to” weight information in Description 2.

5.3 Bag Types for Checked Baggage

Bag types listed as options within Baggage Calculator were created based on analysis of ATPCO sub codes from BG-Baggage and PT-Pets groups. Those sub codes were divided between different categories as follows:

Bag Types Sub Group Description 1

Standard Bag Blank various

Bicycles SP – Sporting Equipment BI – Bicycle

Golf Equipment SP – Sporting Equipment GF – Golf Equipment

Sporting Firearms SP – Sporting Equipment FA – Sporting Firearms

Scuba Equipment SP – Sporting Equipment SE – Scuba Equipment

Ski Equipment SP – Sporting Equipment SK – Ski Equipment

Sporting Equipment SP – Sporting Equipment Any SubGroup SP – Sporting Equipment items not listed individually

Surfboard SP – Sporting Equipment SF – Surfboard

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Windsurf Equipment SP – Sporting Equipment WS – Windsurf Equipment

Animal Vivant in Hold (Pet PN – Pet in Hold (filed under Group code various in Hold) BG) PH – Pet in Hold (filed under Group Code PT

Musical Instruments MI – Musical Instruments various

Media MD - Media various

Assistive Devices AD – Assistive Devices

Infant IN – Infant Baggage various

Special SI – Specialty Item various

Other

Bag Types in Baggage Calculator Best Practices 44 Confidential and Proprietary Sabre Airline Solutions

6 Pricing Historical Baggage Fees

A common issue for an airline moving their baggage pricing from F/Flight filings to C/Charge filings is the requirement that Baggage Fees must apply the fees that were filed on the date that the ticket was issued.

This is a new consideration for the airline as generic ancillaries, using F/Flight filings, are priced using the current filings (and not the historical filings from date of ticket issuance). This means that incorrect/ missing F/Flight BG fees can be updated at any time and are applied at the next ancillary pricing search. However as C/Charge Baggage fee processing is required to use the fees that were filed on the date of ticket issuance, any changes for missing/incorrect fees are only applied to new tickets. Because the airlines focus had previously been on the Baggage Fees filed as F/Flight, and not C/Charge, this move can highlight were the C/Charge filings may be incompletely or incorrectly filed. This can result in previously ticketed PNRs from having the baggage fees priced at unexpected prices, or even failing to price as there was not a “complete and comprehensive” set of C/Charges available for pricing.

Pricing Historical Baggage Fees Best Practices 45 Confidential and Proprietary Sabre Airline Solutions

As we are unable to “go back in time” to file this complete and comprehensive set of historical C/Charge filings, Sabre has added an Airline specific configuration setting (Default Ticketing Date) within Baggage Pricing that establishes the last date from which all filed C/Charge fees are considered filed as a complete and comprehensive set of C/Charge filings. Using this setting, Sabre and the Airline, can define a date when the C/Charge filings changed from the unusable incomplete/inaccurate filings to the complete and comprehensive set of C/Charges. Using this Default Ticketing Date setting, when Baggage pricing logic is looking for historical baggage fees to apply to a ticketed PNR, it will continue to price historical C/Charge fees BUT will only go back as far as this date to stay within the “correct” set of C/Charge fees. If the PNR was ticketed prior to this date, when the C/Charge baggage fees were incomplete, Sabre will the use Default Ticketing Date to only apply fees from the complete and comprehensive set of C/Charge filings (and will not use the older incomplete filings). This process only applies to PNRs ticketed prior to the Default Ticketing Date (when the C/Charge fees were incomplete/incorrect), and it enables us to price the bags using the correctly filed fees. For PNRs that were ticketed after the Default Ticketing Date when C/Charge fees were up to date, the historical fees from the date of ticket issuance will be applied.

In the example

20JUL: PNR Created for flight departing 20SEP and Ticket Issued. F type Baggage Fees used by airline and GDS 17AUG: C type Baggage Fees loaded into Direct Channels 17 AUG: (Airline requests Sabre to set the “Default Ticketing Date” to 17 Aug 2018) F type Baggage Fees remain in GDS Channels 20 Aug: Airline Direct Channel migrates to Ancillaries 2.0 – and now prices baggage using C/Charges 01 SEP: Guest contacts Airline to add Prepaid Bag. C type Baggage Fees are used in Interact **Guest will NOT be able to purchase Baggage via the VA contact centre??** Guest will be able to purchase Baggage via the contact centre, using the C/Charge fees filed on 17 Aug (Pricing restricts use of the incorrect fees from date of ticket issuance)

All PNRs ticketed prior to 17 Aug (when the VA filed their complete/comprehensive set of C/Charge fees) will use updated C/Charge fees from 17 Aug Any PNRs ticketed AFTER 17 August, will continue to use the C/Charge fees that were filed and active on the date of ticket issuance. This accommodates the airlines need to add/delete/change the baggage fees for future use, without affecting the ticketed guests who expect to only pay the fees that were in place on the day that the purchased their ticket.

Pricing Historical Baggage Fees Best Practices 46 Confidential and Proprietary Sabre Airline Solutions

Why does the Ticket Issue date matter during Baggage Pricing in Ancillary 2.0? It never used to work that way. It is the ATPCO Baggage processing logic that requires that the Issue Date of the Ticket is validated against the Ticket Date fields of the baggage fees to determine if the baggage fee record was filed on (or before) the date of ticket issuance. If the ticket was issued before the filing was created, then that filing is not valid to be processed for charges. This process ensures that only the baggage fees filed at time of ticket issuance are priced whenever the baggage fees are being sold/collected. Because one of the Ancillary 2.0 capabilities is the change of Baggage Processing from Ancillary pricing (Optional Services Type F) to Baggage Charges (Type C), there is a difference in baggage pricing results between the old/new pricings services. But Ancillary 2.0 is bringing Baggage Charge processing into line with the required Industry standard process. Below is a copy of the ATPCO Data Application for Optional Services (Ancillaries) as this describes how Flight Related Ancillaries are priced using “todays” fees, which is different to the C/Charge Baggage fees that are priced using Date of Ticket Issuance. (This is one of the reasons why ATPCO needs/wants to sunset F/Flight Baggage filings and only permit C/Charge baggage filings).

Pricing Historical Baggage Fees Best Practices 47 Confidential and Proprietary Sabre Airline Solutions

Pricing Historical Baggage Fees Best Practices 48 Confidential and Proprietary Sabre Airline Solutions

Frequently Asked Questions

Question Answer What is the difference between Piece System and Under the Piece System: Each guest is allowed a Weight System for a carrier? specific number of pieces that they can take as part of their Free Baggage Allowance - and the airline has the option to define what bag types can be accepted as a piece through ATPCO Text Table 196 (bytes 368-375). The piece may be have a weight/size limitation or may be a specific type of bag.

Under the Weight System: Each guest is permitted to take a maximum weight of baggage without any restrictions on type or number of bags.

There is also a combined Weight and Piece system, where the guest is permitted a maximum total weight but there is a limit on the number of bags that weight can be spread across. Can we have Piece logic for some routes and Yes, the baggage provisions can be different by Weight logic for other routes? route. It is quite common for airlines to have different policies for different routes (Domestic, or To/From USA or To/From Rest-of-the-World What if a guest is flying from a piece area to a IATA Baggage Resolution 302 addressed this weight area? issue by requiring one set of Baggage Provisions be applied for each Baggage Journey that will define one set of rules to be applied for the entire baggage journey (from where the bag is checked to where it is collected) for the Free Baggage Allowance and the Baggage Charges that apply What is the Most Significant Carrier? The Most Significant Carrier is the airline whose Baggage Provisions will be applied to the Baggage Journey. The MSC is used to resolve potential conflicts between different airlines that are part of an Interline baggage journey – by selecting ONE airline as the Most Significant Carrier for the journey, one set of Baggage Provisions (Allowance and Fees) will apply to the journey. How is the Most Significant Carrier selected? IATA Resolution 302 defined the process to select the Most Significant Carrier as follows:

Frequently Asked Questions Best Practices 49 Confidential and Proprietary Sabre Airline Solutions

For travel between two or more Traffic Conference (TC) areas the MSC is the first carrier that crosses areas (such as, TC1 to TC2). If there is no travel between Traffic Conference areas, then the first carrier that crosses from one sub-area to another (such as, from Europe to Africa) is the MSC. If there is no travel between Traffic Conference areas or between Sub Areas, the first international carrier is the Most Significant Carrier. How does the US DOT (and CTA for Canada) The U.S. DOT (and CTA) directive differs from affect the selection of the Most Significant Carrier IATA Resolution 302 in that it does not permit multiple baggage provisions for each baggage travel, and instead, establishes one single baggage travel from the Point of Origin to the Furthest Destination. Itineraries that originate, or terminate in the USA (or Canada) are subject to the USDOT logic. Itineraries that only go VIA the USA (or Canada) but that originate and terminate outside of USA (or Canada) are not subject to the USDOT directive and will follow RESO 302. For Itineraries that are subject to USDOT (or CTA) logic, the baggage provisions of the Marketing Carrier of the first segment will define the allowance and charges that will apply throughout the journey. Because the U.S. DOT Baggage Travel is defined from the Point of Origin to the Furthest Destination, it is possible that an itinerary could contain multiple checked baggage portions where a bag is checked in and collected, and then checked in and collected again, however the baggage provisions will remain as defined based on the overall origin and destination of the journey.

Can we change the ATPCO/MM description to Yes, you can change the commercial name to be match our internal terminology for bag fees? anything that you wish, however Sabre Baggage Calculator requires that you use RFISC (Sub codes) that have Description 1 and Description 2 data. Sabre requires that the Description 1 field must include the “up to weight (UP TO 50 LB 23 KG)

Frequently Asked Questions Best Practices 50 Confidential and Proprietary Sabre Airline Solutions

Can I continue to use the original F-Flight Related You need to use RFISC that have the weight and baggage RFISC such as 0CC – First Checked bag type coded within the Description 1 and Bag? Description 2 fields. The original baggage RFISC such as 0CC – First Checked Bag do not have any weight restrictions so baggage calculator would be unable to know if this bag should be limited to 50lbs/23kg or whether it should allow a different weight such as 70lbs/32kg Can we charge different prices based on the point Yes, this can be set up using the “Security Table of sale? I.e. more expensive at airport and less 183” using PCC/OAC to restrict who can charge expensive on the Web? these fees. For example, if you wanted to offer lower fees through the Web, then you should file these new fees in higher sequences with a security restriction for the PCC/OAC of the Web booking engine and then leave the generic fees available for the airport counter in a lower sequence. Note – You should not apply Security Table restrictions to your airport excess baggage filings as this will restrict other airlines from being able to charge your fees when your airline is the Most Significant Carrier for the journey. What Security Table options can I use? Sabre supports Security Table 183 processing for fees filed with restrictions to specific locations by: T Pseudo City Code – Travel Agency V Carrier/GDS Department Code (requires an applicable carrier/GDS code in bytes 23-25) Can I use the Security Table option under A – No – currently the Airline Specific codes are not Airline Specific codes (RES, WEB, ATO, CTO)? supported in the Security Table processing Can I file Security Restrictions on all my It is possible to file security restriction on specific C/Charges? fees that you want to only allow specific locations to sell, however it must be remembered that the C/Charges are the airlines Excess Baggage charges that should be charged by ANY airline when your airline is the Most Significant Carrier (MSC) of the baggage Journey. Adding Security Restrictions to the C/Charges would prevent another airline from being able to charge those fees. It is acceptable to have Security Filings on your C/Charges to create specific fees that can be charged at specific locations, but you must remember to have a complete set of unrestricted C/Charge baggage filings at the bottom of your sequences that can be charged/collected by another airline when YOUR airline is the MSC of their baggage journey.

Frequently Asked Questions Best Practices 51 Confidential and Proprietary Sabre Airline Solutions

Can we charge different prices based on time Yes, this can be set up using the “advanced parameters? purchase parameters” within ATPCO or MM. Can we use one sub-code with various Yes, please see page 30 occurrences/prices to increase the price for additional items such as 2nd or 3rd excess bag? Can we restrict certain bag fees from being If certain bag fees are not intended to be charged charged at time of check-in? at time of check-in then they should be filed so that they are not applicable. These fees could be no-applicable based on an Advance Purchase requirement that has already expired (i.e. must be purchased 48 hours before departure) or perhaps they are only available through a specific channel (i.e. for Web channel only with Security Table restrictions to limit these fees to the Web PCC only). Since GDS do not yet support C type baggage Yes, until the GDS are ready to process Type C filings, can we (must we) file both F and C type? (or P) filings and are still only selling prepaid baggage fees as Ancillaries you must file as Type F. The Type F filings will replicate the Type C baggage filings for the Direct Channel until the GDS can support baggage through C (or P). Do I need to use the same RFISC for my You need to use RFISC for your C/Charge and C/Charge and F/Flight baggage filings? F/Flight baggage fee filings that have the weight/bag type in the Description 1 and Description 2 fields of the S5. RFISC such as 0C3- UPTO50LB 23KG BAGGAGE has the weight information in Description 1 field (23 - Up to 50 lb/23 kg). RFISC such as 0CC- CHECKED BAG FIRST does not have any weight information in Description 1 field (B1 - First Bag) and therefore cannot be recognized and validated within Baggage Calculator. What happens during check-in when a specific If a filing for a specific bag type does not exist, type of bag is being checked in but no bag fee can then the list of all applicable filed bag fees is be found for that particular bag during Bag presented to the airport agent so that they can Calculator? (I.e. a Bike is being checked in but no select the closest applicable fee from a drop down Bike Fee was filed) list of options, (I.e. select Sporting Equipment fee in place of Bike). How are prepaid bags recognized at time of The RFISC of the Prepaid Baggage AE identifies check-in? the specific fee that was pre-purchased. The weight and bag type will be identified from the Description 1 and Description 2 field. If RFISC has the correct description, the Baggage Calculator will recognize the bag type and compare to any calculated charges. If the pre-

Frequently Asked Questions Best Practices 52 Confidential and Proprietary Sabre Airline Solutions

purchased Bag Fee matches by weight/type to a calculated fee and the AE status shows HI (Fulfilled) or HK (no fulfillment required) individual price for the bag will be displayed as 0.00 (and the prepaid item will display in the Dashboard under Pre-Paid column). How are sporting equipment prepaid bags When pre-paying special bag fees, Baggage recognized at time of check-in? Calculator will assess the RFISC of the pre-paid item to see if the Prepaid item matches and calculated charges. If the pre-purchased Bag Fee matches by weight/type (using the Description ½ fields) to a calculated fee and the AE status shows HI (Fulfilled) or HK (no fulfillment required) individual price for the bag will be displayed as 0.00 (and the prepaid item will display in the Dashboard under Pre-Paid column). Note - Are carry-on bag fees processed in the baggage No. Carry-on bags are not entered during check- calculator? in. Does the bag calculator pool bags across multiple No. The system applies the Baggage provisions guests? (allowance and charges) individually and does not “pool” or share one guests allowance with another guests bags. Each guest has their bags assessed individually. Can agents waive ancillaries or baggage fees at Yes, anytime an agent waives a fee, it will time of check-in? If, so will it generate a report? documented on the Override/Exception report. How does an airline provide additional baggage Using Entitlement Manage a business rule can be waivers for tier guests created to recognize the guest and apply a waiver Does Baggage Calculator apply Tier based filings Yes, Baggage Calculator will apply the Tier with a specific bag occurrence filed a no-charge specific fees filed through ATPCO and will apply for a Tier Guest? (Such as 1st bag is non- the non-chargeable fee for an Elite Tier guest, or chargeable for Elite Tier guests?) if the Guest doesn’t match to a Tier specific fee then the generic bag fee sequence will be applied What’s the purpose of Entitlement Manager for Entitlement Manager provides you with the ability Baggage Calculator? to use Business Rules to waive collection of baggage fees to provide additional benefits to Tier Members or Guests with specific SSRs. How can I apply a rule to the Tier Guest and also Add a Companion Entitlement Rule to extend the apply that benefit to the companions of the Tier benefit to the companions of the Tier Guest Guest? What’s the difference between ATPCO filing and ATPCO provides the ability to file a baggage fee Entitlement Manager to waive fees? as non-chargeable fee through the pricing service, while Entitlement Manager uses business rules to waive collection of a fee that has been calculated.

Frequently Asked Questions Best Practices 53 Confidential and Proprietary Sabre Airline Solutions

How does tier based filing and Entitlements work Fee Waiver Entitlements will waive chargeable together fees (fees greater than 0.00). If there is a waiver rule to waive a bag fee, and the first excess bag fee is priced at 0.00 and the second bag fee is priced at 25.00, then the Fee Waiver rule will waive the second bag fee of 25.00 as there is nothing to waive for a non-chargeable item. Why are Baggage Fees not priced using the ATPCO Baggage processing logic that requires current prices/filings? that the Issue Date of the Ticket is validated against the Ticket Date fields of the baggage fees to determine if the baggage fee record was filed on (or before) the date of ticket issuance. If the ticket was issued before a filing was created, then that filing is not valid to be processed for charges. This process ensures that only the baggage fees filed at time of ticket issuance are priced whenever the baggage fees are being sold/collected.

Frequently Asked Questions Best Practices 54 Confidential and Proprietary Sabre Airline Solutions

7 Contacting Customer Care 6

7.1 About Sabre Airline Solutions Customer Care 7 Sabre Airline Solutions® maintains the Sabre® Global Customer Care help desk that is available for all customers 24 hours a day, 7 days a week. Customer Care analysts facilitate the resolution of issues, questions, and requests for Sabre Airline Solutions products and services. When you contact Customer Care, an analyst collects specific information about the issue, opens a service request in the tracking system, and then documents the issue to track handling and resolution. This logging and tracking process facilitates complete and accurate communication, which improves the resolution process, implementation process, and design of future enhancements to ultimately prevent recurrence of the issue. Customer Care analysts manage all service requests throughout the service request’s life cycle, from beginning to end. The analysts are committed to resolving all service requests in a professional and timely manner. They coordinate with subject matter experts to resolve issues and escalate as needed to ensure resolution. The analyst does not close a service request until it is fully resolved and communicated back to you.

7.1.1 Sabre Community Portal / eService Tool

Sabre Airline Solutions maintains the Sabre® Community Portal at community.sabre.com that offers: • Access to the eService tool, from which you can submit and track service requests. • Access to Sabre hosted applications. • Training and documentation information. • Application release notes and patches. • User forums, news, and events.

7.1.1.1 Registering for Community Portal Access

Access to the Community Portal is generally provided within 24 to 48 business hours. If your organization has a Delegated Administrator to approve the request, your access may be granted faster.

To register for Community Portal access 1. Go to community.sabre.com. 2. Click New Account. The New User Registration page appears. 3. Enter required information. 4. Click Submit.

Contacting Customer Care Best Practices 55 Confidential and Proprietary Sabre Airline Solutions

Once your request is approved, you will receive an email with additional information. Follow the instructions within this email to complete the registration process.

7.1.1.2 Requesting Access to eService

Access to eService is generally provided within 24 hours.

Note You should only enter low or medium impact issues in the eService tool. If you have a high or critical impact level issue, you must call Customer Care for immediate attention. If you use eService to submit a critical impact level request, the service request will be excluded from time- to-resolution calculations.

To Request Access to eService 1. Login to community.sabre.com. 2. On the Home page, in the Support Services-eService tool area, click Request Access.

7.1.2 Telephone

Note To ensure the most expedient response, you must submit all critical and high impact issues directly by phone to Customer Care. Call Customer Care at the following toll free number for your country:

Country Toll Free Number

Antigua 888-832-4738

Argentina 0800-666-1664

Australia 1-800-081-993

Austria 800-291-705

Bahamas 1-800-389-0417

Bahrain 800-00-002 (WSC 5050)

Belarus 880-0114 PIN 375

Belgium 0800-77-029

Bolivia 800-10-0350

Brazil 0800-891-9210

Brunei 800-013 PIN 673

Canada 1-866-598-1706

Contacting Customer Care Best Practices 56 Confidential and Proprietary Sabre Airline Solutions

Country Toll Free Number

Chile 800-412555

China 4001-202-315

Colombia 01-800-954-1326

Cyprus 800-96110

Czech Republic 800-700-117

Denmark 808-85884

Egypt - Cairo 7955-770 PIN 5670

Egypt - Other 02-7955-770 PIN 5670

El Salvador 800-0000-0011

Estonia 800-12-122 PIN 5047

Finland 0800-914-860

France 0800-909-657

Germany 0800-181-7245

Greece 00800-16-122-055-533

Hong Kong 800-908-742

Iceland 800-8667

India 000-800-100-6116

Indonesia 001-803-016-1722

Ireland 1-800-657-198

Israel 1-809-246-033

Jamaica 1-866-402-6835

Japan 0053-116-0811

Korea 0030-813-1943

Malaysia 1-800-813-609

Malta 800-90112 PIN 356

Mexico 01-800-123-8537

Netherlands 0800-023-2237

New Zealand 0800-450-960

Norway 800-18-798

Pakistan 00800-9004-4226

Panama 00800-226-0662

Paraguay 009-800-598-1-0004

Peru 0800-52-226

Contacting Customer Care Best Practices 57 Confidential and Proprietary Sabre Airline Solutions

Country Toll Free Number

Philippines 1-800-111-00338 or 1-800-111-00339

Poland 800-900-807

Russia 810-800-240-31012

Saudi Arabia 1-800-11 PIN 5671

Singapore 800-101-1651

South Africa 0800-980-981

Spain 900-995-926

Sweden 0200-285-836

Switzerland 0800-894-354

Tahiti 888-832-4738

Thailand 1. Dial 1-800-000-133 (AT&T) 2. Wait for the recording asking for the number you are dialing. 3. Dial 888-832-4738.

Trinidad and Tobago 888-870-9002

UAE 800-035-702-569

UK 0800-0288446

Uruguay 2518-6642

USA 1-888-421-8889 or 1-800-677-0856

Venezuela 0800-100-3851

Vietnam 1. Dial 1-201-0288 (AT&T Toll Free Number). 2. Wait for the recording asking for the number you are dialing. 3. Dial 866-947-8059.

Countries with no-toll free service +1 770 261 0080 (toll call).

You can also use the Call Me button when you need a Customer Care analyst to call you back. You can access the Call Me button from the following two locations on the Community Portal: • On the Home page, in the Support Services-eService tool area. • On the Contacts page, in the Customer Care area. When calling in an issue, the Customer Care analyst will ask a number of basic questions to initiate a diagnosis of the issue. Questions may include: • What is your name and telephone number? • What is a valid email address? • What is an alternate contact name and telephone number? • What is your company name? • What is the issue description?

Contacting Customer Care Best Practices 58 Confidential and Proprietary Sabre Airline Solutions

• Which application and module were you using when the error occurred? • What is the applications version number? • What is the impact on your company's operations? • Is the application completely disabled? • Have you restarted the application? • What error messages are you encountering, if any? • What sequence of events (keystrokes/button clicks) led to the issue? • Has the issue occurred before? If Yes, when? • Does the issue occur on other workstations? • Have you rebooted the workstation? (Cold/Warm) • What logon ID were you using?

7.2 Customer Impact Levels

When you submit a service request, you specify the level of impact that the issue causes to your business. The following table defines the customer impact levels:

Impact Level Conditions

1 – Critical • System failure causes extreme business impact to operationally critical procedures. • Key personnel are unable to perform operational tasks due to system outage. • Current business practices cannot be performed due to system failure and continued work stoppage has severe financial consequences. • Time critical functionality necessary to continue operations and resolution must be made as soon as possible. • 90 – 100% of users are impacted by system failure.

2 – High • System failure causes significant business impact. • Workaround exists, but is impractical or labor intensive for extended outage duration. • The financial consequence is significant. • 50 – 90% of users are impacted by system failure.

3 – Medium • Impact to system is noticeable, but has little or no consequence to productivity. • Issue exists in a non-business critical function. • Workaround exists or is not necessary. • Less than 50% of users are impacted.

4 – Low • Functional impact is negligible or non-existent. • Functionality (or system change) not necessary for business to continue.

Contacting Customer Care Best Practices 59 Confidential and Proprietary Sabre Airline Solutions

7.2.1 Severity Levels

After you submit a service request, a Customer Care analyst reviews it and sets the severity level according to the following guidelines:

Severity Level Description

1 A complete loss of service. The system is inoperable. Work cannot continue.

2 A severe loss of service. Issue affects a critical business function. However, work can continue in a restricted operating mode.

3 A moderate loss of service. A workaround is available.

4 No loss of service. Issue is minor. No workaround is required.

7.2.2 Product Availability Levels

All products are classified into the following product availability levels:

Availability Level Application Type Description

High Real time and operational (such as, crew Any outage or issue that has a major tracking/assignment applications). impact on a customer's ability to conduct day-to-day business operations.

Normal Business management/planning (such as, Any outage or issue that can potentially planning and scheduling and yield affect a customer’s ability to conduct day- management applications). to-day business operations.

Contacting Customer Care Best Practices 60 Confidential and Proprietary Sabre Airline Solutions

8 Glossary C Carry–on Baggage Allowance — Number of carry-on bags that are allowed for free or total A weight of all the carry-on bags that is allowed with charge collection. Carry-on Baggage is not included within Baggage ANCS — Ancillary Services. Subject matter experts in Calculator. baggage fees calculation process.

Checked Portion — The part of the itinerary where the ATPCO — Airline Tariff Publishing Company. bag is being checked from and to.

B D

Baggage Allowance — number of registered bags that Disclosure — Information about baggage allowance/carry- are allowed for free or total weight of all the registered bags on allowance/first and second bag fees charges/embargoes that is allowed with charge collection disclosed during Itinerary Pricing and printed to the traveler’s itinerary. Baggage Charges — Baggage charges for excess pieces/overweight/weight system charge filed with advance Description 1 / 2 — Two Information fields that are part purchase option for example 48hours before departure, so of the S5 filing that provide additional description of the that those charges can be applied within the check-in Ancillary/Baggage item. Often used to contain the Max window. Weight, Max Size, or Type of bag, and it maintained separately from the Commercial name. Baggage fees calculation process — Business logic applied in CBF (Calculate Bag Fees web service) process for calculating baggage fees depending on allowance E system/baggage entitlements with inclusion of handling

prepaids/preregistered items/multiple baggage check-in. Embargo — Restricted baggage items that cannot be checked in/currently not supported in baggage fees — Baggage charges for excess Baggage Prepaids calculation process. Baggage Calculator applies Embargo pieces/overweight/weight system charge filed without information entered directly into SabreSonic Check-In, but advance purchase option, so that those charges can be does not validate E/Embargo Filings filed through ATPCO. applied outside the check-in window.

Baggage Provisions — the combined rules for baggage G including the Free Baggage Allowance and Baggage

Charges Group Code — Merchandising Manager. Sabre hosted application for defining ancillary rules, baggage entitlements Baggage Travel — The part of the itinerary on which the rules, ancillary inventory rules, SSR rules. Baggage Provisions are applied.

Glossary Best Practices 1 Confidential and Proprietary Sabre Airline Solutions

M

Merchandising Manager — Sabre’s web based application for the creation and definition of ancillary rules, baggage entitlements rules, ancillary inventory rules, SSR rules and Entitlement Rules. Merchandising Manager is not the ancillary/baggage pricing engine.

MMGR — Merchandising Manager.

MSC — Most Significant Carrier. Carrier whose baggage rules applies on a given baggage itinerary portion.

O

Occurrence — Part of the ATPCO S7 Baggage Filing record that describes when the fee should be applied when multiple instances of the item are being sold. This is how fees are assigned to the First Occurrence of an excess bag charge or assigned to the second through third occurrences of the fee are assigned.

R

RFISC — Reason For Issuance Sub Code (often called Sub Code), and is the three-character alphanumeric code representing the ancillary/baggage fee.

S

Service Type — Flight, baggage allowance, carry-on allowance, baggage charge, baggage embargo.

Sub Code — RFIC Sub Code – Three-character alphanumeric code representing the ancillary.

Sub Group Code — Two-character code representing an ancillary group (for example, BG – Baggage, PT – Pets).

Glossary Best Practices 2 Confidential and Proprietary Sabre Airline Solutions