Best Practices Setting up baggage allowance, charges, and pre-paid filings for Enhanced Baggage Calculator Version 1.6 Revised Feb 2019 Software version 2017.05 Document Edition 1.6 (February 2019) Template Version 2.8 This documentation is the confidential and proprietary intellectual property of the Sabre Airline Solutions® business. Any unauthorized use, reproduction, preparation of derivative works, performance or display of this document or software represented by this document, without the express written permission of Sabre Airline Solutions is strictly prohibited. Sabre®, the Sabre logo, Sabre Airline Solutions, the Sabre Airline Solutions logo, Sabre Travel Network®, the Sabre Travel Network logo, Sabre AirCentre®, Sabre AirVision®, SabreSonic® CSS, and Sabre Data & Analytics® are trademarks and/or service marks of an affiliate of Sabre Corporation. All other trademarks, service marks and trade names are the property of their respective owners. © 2017 Sabre GLBL Inc. 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Table of Contents 1 General Information 1.1 Introduction .................................................................................................................................................... 1 1.2 About This Guide ........................................................................................................................................... 1 1.3 Introduction to Baggage ................................................................................................................................. 2 1.3.1 Free Baggage Allowance ................................................................................................................. 2 1.3.2 Excess Baggage Charges ............................................................................................................... 3 1.3.3 IATA Resolution 302 – Most Significant Carrier ............................................................................... 4 1.3.3.1 Determining Which Carrier’s Rule to Apply ......................................................................... 5 1.3.3.2 Determining the Most Significant Carrier of a Baggage Journey ........................................ 5 1.3.4 U.S. Department of Transportation (DOT) Modification to Resolution 302 ...................................... 7 1.3.4.1 Differences Between IATA Resolution 302 and the U.S. DOT Modification ....................... 7 2 Baggage Allowance and Entitlements 2.1 Introduction .................................................................................................................................................... 9 2.2 Free Baggage Allowance ............................................................................................................................... 9 2.2.1 Piece System ................................................................................................................................. 10 2.2.1.1 ATPCO – Free Pieces ...................................................................................................... 12 2.2.1.2 ATPCO Text Table 196 .................................................................................................... 13 2.2.2 Weight System ............................................................................................................................... 14 2.2.2.1 Baggage Weight/Unit ........................................................................................................ 14 2.2.3 Weight and Piece System .............................................................................................................. 15 2.2.4 No Allowance System Specified by the MSC................................................................................. 15 2.2.5 Examples of ATPCO or Merchandising Manager Filings for Registered Baggage Allowance ....... 15 2.3 Baggage Entitlement Rules for Checked Baggage ...................................................................................... 20 2.3.1 Bonus Baggage Entitlement Rule (Piece System) ........................... Error! Bookmark not defined. 2.3.1.1 Managing Conflicting Entitlement Rules ............................. Error! Bookmark not defined. 2.3.2 Fee Waiver Baggage Entitlement Rules (Piece System) ............................................................... 22 2.4 Carry-On Allowance ..................................................................................................................................... 23 3 Baggage Charges 3.1 Introduction .................................................................................................................................................. 24 3.2 Filing Baggage Fees with EMD Type=2 ....................................................................................................... 28 3.3 Excess Piece Charges for Piece System or Weight-and-Piece System ....................................................... 28 3.3.1 Filing Charges with Security .......................................................................................................... 28 3.3.2 Occurrences of Charges for Excess Pieces................................................................................... 29 3.3.3 Examples of ATPCO or Merchandising Manager Filings for Excess piece Charges ..................... 30 3.4 Overweight Charges for Piece System or Piece and Weight System .......................................................... 31 Table of Contents User Guide i Confidential and Proprietary Sabre Airline Solutions 3.5 Weight System Charge for Weight System/Weight-and-Piece System ........................................................ 32 3.5.1 Examples of ATPCO or Merchandising Manager Filings for Weight System Excess Charge ....... 33 4 Baggage Prepaids 4.1 Introduction .................................................................................................................................................. 35 4.1.1 Pre-Purchasing an Overweight Fee (for a bag within allowance) .................................................. 36 4.1.2 Prepaying for excess weight .......................................................................................................... 37 4.1.3 Filing Fees for GDS (until their systems are ready to process P/Prepaid or C/Charges) ............... 38 5 Bag Types in Baggage Calculator 5.1 Introduction .................................................................................................................................................. 40 5.2 Standard Bag Types Supported in Baggage Calculation Process ............................................................... 40 5.2.1 Examples of Descriptive RFISC with “Up To” Weight Defined in Description 1 ............................. 41 5.2.2 Example of Non-Standard Bag Types with “Up To” Weight Defined in Description 2 .................... 41 5.2.3 Examples of Non-Descriptive Sub Codes and cannot be used within Enhanced Baggage Calculator because they are missing the max weight or bag type .......................................................... 42 5.3 Bag Types for Checked Baggage ................................................................................................................ 43 6 Pricing Historical Baggage Fees Frequently Asked Questions 7 Contacting Customer Care 7.1 About Sabre Airline Solutions Customer Care ............................................................................................. 55 7.1.1 Sabre Community Portal / eService Tool ....................................................................................... 55 7.1.1.1 Registering for Community Portal Access......................................................................... 55 7.1.1.2 Requesting Access to eService ........................................................................................ 56 7.1.2 Telephone ...................................................................................................................................... 56 7.2 Customer Impact Levels .............................................................................................................................. 59 7.2.1 Severity Levels .............................................................................................................................. 60 7.2.2 Product Availability Levels ............................................................................................................. 60 8 G l o s s a r y Table of Contents User Guide ii Confidential and Proprietary Sabre Airline Solutions 1 General Information 1 1.1 Introduction The purpose of this document is to guide Sabre hosted airlines about correct baggage allowance, charges, and pre-paid filings that need to be loaded into ATPCO or Merchandising Manager to support the Baggage Calculator. The baggage fee calculation process that will be used by hosted carriers during the booking and check-in flow rely on accuracy of allowance, charges, and pre-paid filings in ATPCO/Merchandising Manager. Sabre’s enhanced Baggage Calculator calculates and collects excess baggage fees as part of the Baggage Acceptance process. Boarding pass issuance is inhibited until the fees are collected or overridden by the agent. All bags accepted are compared to the Free Baggage Allowance by Bag Type and Weight to determine if the bags can be accepted within the Free Baggage Allowance, or if they are “in Excess” and Excess Baggage Charges are due. The Baggage Calculator solution will recognize ATPCO C/Charge Excess baggage fees to