Your guideStarting to Rogers Business Phone, Internet & Digital TV
Up Guide Business
Business phone Calling Features 02 Call Hunting Distinctive Ring Simultaneous Ring Call Forwarding Enhanced Call Forwarding Voicemail 04 Getting Started Multi-Mailbox Message Centre Voicemail Broadcast Business Online Manager Getting Started 06 Call Screening Call Forwarding Ring Settings Contacts Business internet Getting Started Plans 12 Online Protection Applications Business television Getting Started Quick Start Features 16 Restart Quick Tips Using Your PVR HD TV and Digital Music Business TV Advanced Tips
Call Rogers Live Agent at 1 866 727-2141 need help? to speak to a dedicated business consultant, or visit rogers.com/business good to Looking Call Forwarding know for more Calling Features Stay connected with your business phone – wherever you are – with call forwarding. Set calls to be forwarded to your mobile phone or another land line. features? Rogers Business Phone – a building block of a successful business. Activate Call Forwarding Deactivate Call Forwarding Business Phone customers can add more features 1 Dial *72. 1 Dial *73. tip including Call Trace, Call 2 Dial the 10-digit phone number 2 Listen for two beeps, Screen, Call Display – While voicemail Remote call Call Hunting you’d like your calls forwarded to. then hang up. forwarding as well as Call Display Say goodbye to busy signals with this handy 3 If someone answers your allows you to Blocking. Here are some and call waiting tip activate this feature. When your pilot line is in use, call, remain on the line for other features: incoming calls route to the next available line feature from Call hunting five seconds or longer till call any phone. Call Waiting: Lets you are well-known subscribers in your hunt group, reducing the chance of forwarding is activated. know when someone’s a caller getting a busy signal. You can even can’t order call forwarding on trying to ring through; features, Rogers set the hunt group sequence, specifying the 4 Confirm activation by redialling phone lines in the *72. If you hear a busy signal, answer it, or let it go to order of lines to reroute calls. hunt group, as voicemail. Business Phone this hampers the it’s working. hunting sequence. Three-Way Calling: offers much more. Voicemail can Nothing says “business” only be ordered on the pilot line. like a conference call. Enhanced Call Forwarding Easily set up three-way Rather than forwarding all calls to one number, enhanced call forwarding calls with this feature. allows you to forward calls to several numbers based on answer type. Call Transfer: Send Busy calls no answer calls calls to another line with the press of a button. Distinctive Ring Simultaneous Forward calls to another number when When there’s no one to tip How can you tell if the incoming the line is busy: answer a call, forward it to another number. call is for you, for your partner or Ring 1 Dial *90 and listen for the Manage if it’s a fax? Answer: by adding You’re on the line when an calling confirmation tone. 1 Dial *92 and listen features the distinctive ring calling feature. important call comes through. for the confirmation online, any 2 Enter 10-digit forward-to number. Add up to two additional rings to Rather than routing to voicemail tone. time you your main phone ring by adding or to a busy signal, simultaneous 3 If someone answers after you dial, want, with 2 Enter 10-digit Business virtual phone numbers, each with ring allows the call to ring on remain on the line for at least five forward-to number. Online its own ringtone. (up to) four phone lines in your seconds. Manager office. That way, someone is sure 3 Follow Steps 3 and 4 (see p.6). Distinctive ring doesn’t 4 If the line is busy or there’s no to answer it right away. outlined at left. Note allow simultaneous answer, redial *90, then redial the incoming or outgoing calls; This phone feature can be managed 10-digit forward-to number. When To deactivate: dial *93, it’s still one physical line. online (see Business Online Manager, you hear two beeps, you’re set up. wait for the confirmation p.6), via your office phone (dial *53) tone, then hang up. To deactivate: dial *91, wait for the or through a Remote Access Number confirmation tone, then hang up. with PIN code. Work from Home? Long Distance While the calling features detailed in this guide are for companies Having a reliable, inexpensive and customizable long-distance plan is key to all businesses. For example, if you’re situated in commercial spaces, home-based businesses can still subscribe calling a certain country often, you could tailor your plan to match. For detailed information on Rogers Long Distance to many calling features specifically tailored for the business user. plans for small-business owners, visit rogers.com/business Besides being eligible for all Rogers Home Phone calling features, residental Business Phone also includes basic, essential services such as Emergency 911, service for hearing or speech impaired, businesses can add up to four lines, make use of the Directory Listing and sign Note unlimited local calling and access to extended local calling (in some areas, GTA includes Barrie). on to Business Online Manager (see p.6).
Calling Features Call Rogers Live Agent at 1 866 727-2141 need help? to speak to a dedicated business consultant, 02 03 or visit rogers.com/business Message Centre Voicemail Broadcast Just like your email inbox, Message Centre allows you to Like sending a group email, voicemail broadcast Voicemail download voicemail messages and faxes. Listen, forward, lets you send a voicemail message to several people save or delete, just like you do with email. And when a at once. How do you take a trusted, reliable service and make it better? Configure it for the business user. new message comes in, you’re notified immediately. Create a Voicemail Group Distribution List Getting Started with Message Centre: from the Message Centre: Multiple mailboxes, Getting Started 1 Once you’ve activated your Business Voicemail account 1 Sign into Message Centre at rogers.com/messagecentre (see left), visit rogers.com/messagecentre Set up Business Voicemail in a few minutes. Here’s how: 2 Select Voicemail Settings, then choose Voicemail downloadable 2 Enter your phone number and voicemail password, then Broadcast. 1 Dial *98 from your business phone and enter your select the Voicemail Settings tab. (Don’t know your tip 3 Click New Group, then tap Create Group. faxes and phone temporary password followed by #. (Hint: your password? Call Live Agent for help.) temporary password is the last four digits of your • Press # to 4 Choose a group ID number and select Create. messages, email phone number.) skip voicemail 3 Click Email Address, then click Add; type in your email greeting address, then click Submit. 5 Enter the phone number of a contact you want to 2 Follow the prompts by entering in your new voicemail add by clicking Add a New Member (no spaces notifications and • Press * to password (must be 4–10 digits); press 1 to confirm. between numbers). go back to Listen to your messages from your email inbox: new-message 3 At the tone, record your company name (or your name) beginning of 6 Repeat Step 5 for each contac; once complete, tap message Once you’re signed up with Message Centre, all voicemail and fax then #; press 1 to confirm. Submit. alerts are only the messages will appear in your email inbox – in real time, indicated 4 Press 1 to record a personalized greeting (or press 2 by a special icon to distinguish them from other emails. To play, beginning with to choose a standard greeting). Follow the prompts to simply double-click the message; you can also forward as an You can also create a Voicemail Group finish. That’s it, you’re finished. email, save, open in a new window, set volume and more. Distribution List by phone: Rogers Business How to manage your Message Centre settings: 1 Dial *98, then press 4221. 1 Visit rogers.com/messagecentre 2 A group number will automatically be assigned. Say the Voicemail. name of the group (e.g., “Project X”), then press 1 to 2 Enter your 10-digit phone number and voicemail password save (or 2 to change it). (same password used to access your voicemail over a phone). 3 Enter the phone number of a person you want to Multi-Mailbox 3 Once logged in, you can change your greeting or email include in the group, then follow the prompts to enter address, password and more. Create up to five separate mailboxes, each with a private subsequent persons. password. Once subscribed, here’s how to get set up: Voicemail broadcast only works for Rogers 1 Dial *98 from your business phone. tip Note wireless or Rogers business phone numbers. 2 Press a key to select the desired sub-mailbox (0 for To call voicemail the main, or first one; 1–4 for each box). when you’re out of the office, dial 3 Enter your temporary password. (Don’t know your your business password? Call Live Agent for help.) number; once you hear your 4 Press # to begin the set-up process. Follow the greeting, press good to PBX Fraud know prompts and repeat the process for each mailbox. 9, select the mailbox you Private Branch Exchange Fraud is a global concern for all Change your default voicemail password as soon as want, then your businesses. Essentially a computer system used to route possible. password. calls to internal phones and outgoing lines, PBX fraud Choose a secret password at least six digits in length, occurs when an unauthorized third party gains access to a and frequently change it (say, every other month). phone system, likely using it to place costly long-distance calls – using your company’s equipment remotely, at your Make sure your password(s) are unique and not easily expense. Here’s how Rogers Business Phone customers guessable (e.g., not 1-2-3-4-5-6 or the last six digits of can avoid PBX fraud: your phone number). Remove all unused or unassigned mailboxes.
Voicemail Reinvented Call Rogers Live Agent at 1 866 727-2141 need help? to speak to a dedicated business consultant, 04 05 or visit rogers.com/business Call Forwarding Business Online Manager Waiting for a call but not in the office? Have all or just specific numbers forwarded to a mobile phone or another land line. You can also forward calls if your line is busy or goes unanswered.
Customize and manage your Business Phone features – all online. Forward all calls Forward only specific calls Create a list of phone numbers you want forwarded 1 Log into rogers.com/ tip Customize and businessonlinemanager and to another number. Getting Started click Forwarding. If you can’t select Create “My Business Before getting started you’ll need to create or call forwarding, tip manage your phone 2 Click Manage Settings on it means you’re Associates” list log into your My Rogers account. the Forward All Calls option. already subscribed The ability to to a feature that 1 Log into rogers.com/ whenever you want 1 Go to rogers.com and click Register. Follow the forward busy 3 Select which number you conflicts with this businessonlinemanager and click or unanswered registration steps, then log in. want calls forwarded to. service. Reconfigure Forwarding. calls is only your options to – forward calls to 2 Once you’re logged in, select the Business available to 4 Click Next and then subscribe. 2 Click Manage My Business customers your mobile for the Phone number you’d like to manage, then click Confirm to save. Associates – Forward List. who don’t also Continue. From here, you’ll see a wide selection subscribe to of business-related calling features and tools. To deactivate Forward All Calls, return to rogers.com/ 3 Select Add a new number voicemail. afternoon, create businessonlinemanager and click the Forwarding tab. Then click to My Business Associates – a unique ring and Configure on the Do Not Forward Calls option. Click Confirm. Forward List. 4 Enter the number then click Add more – all online. and Save Changes. Repeat process to add more phone numbers to the list.
Forward “My Business Associates” Calls: 1 Log into rogers.com/ businessonlinemanager and click Forwarding. 2 Click Configure on the Forward My Business Associates option. 3 Select which number you want the calls forwarded to. 4 Click Next and then Confirm. To deactivate this service, repeat the above steps but click Do Not Forward My Calls after clicking Forwarding and Configure. Click Confirm to save.
good to call forwarding facts know If you forward your calls to If someone tries to call you while call forward is on, If you subscribe to call hunting a number outside your local your phone will ring briefly to remind you that the you won’t be able to order call calling area, the usual long- service has been activated. You can still make outgoing forwarding on phone lines in distance charges will apply. calls, but you can’t receive any at that number. the hunt group.
Business Online Manager Call Rogers Live Agent at 1 866 727-2141 need help? to speak to a dedicated business consultant, 06 07 or visit rogers.com/business Call Screening With call screening you can reject incoming calls from up to 30 numbers. Callers on your list will hear a recording indicating that their call is not accepted. Take control over who can call you by specifying which calls can reach you, and when you want to receive them.
Activate Call Screening Allow Calls from Do Not Disturb Block a Number So specific numbers can’t reach your business number. “My Business Associates” On a deadline? Make it so all calls go to You can also manage call screening from All other callers will hear an announcement voicemail or to a busy signal. your phone. Here’s how: 1 Log into rogers.com/businessonlinemanager and click you’re not receiving calls from their number at Call Screen. this time. Activate Do Not Disturb 1 Dial *60, then press #. 2 Click Manage Settings on the Call Screen option, then tip
click Confirm. 1 Log into rogers.com/businessonlinemanager 2 Enter the 10-digit number you’d like to Allow Calls from “My Business Associates” and click Call Screen. Turn on call block, then press # again. screening: Dial *60, Add a number to your Unwanted Caller List 1 Log into rogers.com/businessonlinemanager and 2 Click Configure on the Do Not Disturb option. 3 To add the last number that called you, click Call Screen. then press 3. simply dial *60, press #, then press 1 and #. Turn off call 1 Log into rogers.com/businessonlinemanager and click 3 Select your desired settings, then click Next 2 Click Configure on the Allow Calls from My screening Call Screen. and Confirm. Business Associates option, then click Confirm. following the How to unblock a number: same process. 2 Click Manage View Call Screen. To deactivate Do Not Disturb, follow the above To deactivate this service, follow the above instructions but select Everyone Can Call Me under 1 Dial *60, then press #. 3 Enter in the phone number, then click Add and Save instructions but click Everyone Can Call Me option Configure. Confirm to save. 2 Enter the 10-digit number you want to Changes. under Configure. Confirm to save. unblock, then press #. activate “Block Unwanted Callers” add a “My Business Associates” number 3 To remove all number from your list, dial *60 and press #. Then press 8 followed by #. 1 Log into rogers.com/businessonlinemanager and click 1 Log into rogers.com/businessonlinemanager and Call Screen. click Call Screen. 2 Click Configure on the Block Unwanted Callers option. 2 Click Manage My Business Associates – Call 3 Select the desired settings, then click Next and Confirm. Screen List. To deactivate Block Unwanted Callers, follow the above 3 Select Add a New Number to My Business steps but click Everyone Can Call Me under the Configure Associates – Call Screen List. tab. Click Confirm to save. 4 Type in the number, then click Add and then Save.
Business Online Manager Call Rogers Live Agent at 1 866 727-2141 need help? to speak to a dedicated business consultant, 08 09 or visit rogers.com/business good to unique good to status Ring Settings know ring Contacts know update Who’s calling? Add numbers to a My Business Associates Unique Ring List so when Manage your business contacts online for fast reference you hear a special ring (e.g., one short ring followed by a long ring and another You can add a unique and to add, remove or amend info. Not sure which features short ring), you know who’s on the line. ring for long-distance you have turned on or off? callers or customize Add a new contact The Quick Status window the number of rings at the bottom right-hand Add a number to your Activate “Business 1 Log into rogers.com/businessonlinemanager and Business Associates Associates Unique allowed before a call side of the page indicates is sent to voicemail. click Contacts. active features. Unique Ring List Ring” feature For these settings, 2 Click Add a New Contact. Type in the contact visit rogers.com/ details and click Save. To edit this information, 1 Log into rogers.com/ tip 1 Log into rogers.com/ businessonlinemanager businessonlinemanager and businessonlinemanager click Edit beside the contact link, make the for more info. and click Ring Settings. Ring settings are click Ring Settings. changes, then click Save. only available To delete a contact, follow the above 2 Click Manage Business to voicemail 2 Click Configure on the Associates – Unique subscribers. Business Associates – Unique Note directions, but click Delete instead of Add. Ring List. Ring option. 3 Select Add a new 3 Select Yes to identify your number to my Business Business Associates with a Associates – Unique unique ring. Then click Next Ring List. and Confirm. 4 Enter the number, then To deactivate Business click Add and then Save. Note Associates Unique Ring, follow the above directions, except select No for Identify My Business Associates with a unique ring under Configure. Then click Next and Confirm.
Business Online Manager Call Rogers Live Agent at 1 866 727-2141 need help? to speak to a dedicated business consultant, 10 11 or visit rogers.com/business Find the plan that’s right for you Business Internet Which Rogers Business Internet service is right for your business?
Boost your business with the reliable speed, security and flexibility of Rogers Business Internet. Business Business Business Business Business Business Internet Internet Internet Internet Internet Internet Fast Faster Fastest LS Dedicated Lite Dedicated Support your Are you/will you be running Getting Started your own server on premises business with What are the options? Besides download/upload speeds, you need to (mail, web, ftp, etc.)? determine if your business requires web hosting and design support, dedicated Do you need more than fast and reliable email addresses, static or dynamic IP connectivity and more. 1 IP address? For example, a business with a relatively small team and basic internet needs Do you primarily use connection speeds might only need Rogers’ Business Internet Fast or Business Internet Faster the internet for surfing service, compared to, say, a larger company, which would most benefit from and email? (up to 30 Mbps Business Internet Fastest, Business Internet Dedicated or Business Internet LS. Do you have more than 5 employees using the internet The charts, at right, provide an overview of Business Internet plans based on simultaneously? downloads), robust speed, storage, protection and other details and options. More than 10 employees? online protection and tools for Are you running a multiple email and home-based business? webmail accounts, From security features to speed and storage, there’s something for every business Modem Configuration† 3.0Mbps download 8.0Mbps download 12Mbps download 30Mbps download 6Mbps download 10Mbps download e-commerce and (download/upload speed) 640kbps upload 800kbps upload 1Mbps upload 1Mbps upload 800kbps upload 1Mbps upload good to Is your business know @Rogers E-mail 5 9 9 9 9 9 much more. web-ready? accounts
Rogers Business Internet offers more than E-Mail Storage Unlimited Primary Unlimited Primary Unlimited Primary Unlimited Primary Unlimited Primary Unlimited Primary just a web connection. Services and solutions Unlimited Secondary Unlimited Secondary Unlimited Secondary Unlimited Secondary Unlimited Secondary Unlimited Secondary
range from registering or transferring a Attachment Max Size 20 MB 20 MB 20 MB 20 MB 20 MB 20 MB domain, email migration, website design, e-commerce implementation, web hosting Spam protection and email packages and more. Do it yourself with a variety of easy-to-use tools or let Rogers’ professional consultants build it for E-Mail Anti-Virus you. Find more information about services * * * and package options at rogers.com/business Dynamic/Static IPs 1 Dynamic IP 1 Dynamic IP 1 Dynamic IP 1 Dynamic IP 5 Static IPs 5 Static IPs or call Live Agent at 1-866-727-2141 to speak to a dedicated business consultant. Technical Support 24/7 24/7 24/7 24/7 24/7 24/7
Web mail access
† Modem Configuration - Both upload and download speeds are specific to Ontario and New Brunswick. *Additional Dynamic IPs can be obtained through member services (5 IP maximum).
Business Internet Call Rogers Live Agent at 1 866 727-2141 need help? to speak to a dedicated business consultant, 12 13 or visit rogers.com/business Stay Protected Apps are where it’s at Shield against identity fraud and Speed and reliability are essential components to online connectivity, but your company can also benefit from other harmful viruses. handy services offered by Rogers Business Internet. These optional applications include backing up your important data, sending and receiving faxes conveniently through email and the ability to publish email newsletters. In 2009 more than 10,000
Canadians filed complaints Anti-Virus Anti- Firewall Content protects against prevents regarding email or internet fraud – Spyware Filtering virus attacks unauthorized reporting losses of more than $14 defends against offers option (including Trojan internet users million. But it’s not just spam that’s spyware of setting up horses and worms) from accessing causing us trouble: spyware, viruses installation by limited profiles via a virus-detection private networks and accidentally acquired files can detecting and so employees engine. connected to the instantly render your PC useless. quarantining can’t access spyware before it internet. certain online With this in mind, Rogers Online enters your PC. content at work. Protection shields you from these virtual – yet very real – dangers. Add to this a performance- enhancing tool plus tech support and you can rest easy; you’ve never been safer. Data Secure Backup Internet Fax Announcer Pro Not available for rogers.com/datasecure rogers.com/internetfax rogers.com/announcerpro Note Apple computers. Business owners know it’s critical No more dedicated fax numbers, Design and publish email newsletters Fraud wireless pc privacy to back up company and customer busy signals, paper jams or costly to contact your customers, notifying Protection network optimizer controls information on a regular basis in junk faxes that use up paper and them of products or promotions, blocks “phishing” security improves computer helps users case of a crippling virus, equipment toner. Rogers Business Internet and to ensure your company stays websites that service performance with manage their failure, software or hardware Fax, an online fax solution, turns top-of-mind. Rogers’ Announcer Pro only exist to helps secure defragmentation online privacy theft or human error. With Rogers your email inbox into a virtual offers a number of drag-and-drop swipe confidential home networks and cleanup tools, including Data Secure Backup your files are fax machine capable of receiving templates and tools to easily create information, such and when which can be run cookies, local automatically backed up and stored and sending faxes. The files, an HTML-based email message. Plus, as bank account connected to on-demand or at cache, surfing for safekeeping. Need to access delivered as PDFs or TIFF images, you’ll receive detailed reporting on numbers and public Wi-Fi scheduled times. history files, etc. this vault? Access this password- can be viewed whether you’re at who read the newsletter, what links passwords, without hotspots. protected data from any internet- the office or you’re viewing your were clicked on and more. your permission. connected computer. inbox through webmail.
Online Protection costs vary according to the number of business licences Note required. For more information, visit rogers.com/businessprotection or call 866-727-2141 to speak with a business representative.
Business Internet Call Rogers Live Agent at 1 866 727-2141 need help? to speak to a dedicated business consultant, 14 15 or visit rogers.com/business Business Television
Introducing Rogers Business TV, your workday source for news and entertainment.
good to Rogers On TV isn’t just for know Getting Started Demand leisure time. There’s always something good on, but with so many channels available, You can use your Rogers Keeping abreast finding that something can be a remote to fast-forward, challenge. The Rogers Quick Start menu rewind, pause, play and stop prime-time TV On Demand. of news is part of makes it easy to navigate hundreds of If your Rogers remote has a channels to find exactly what you’re switch in the bottom right looking for. Here’s how: to choose between VOD and the workday. And VCR, ensure it’s set to VOD 1 Access Quick Start by pressing (Video On Demand). if your business the Guide button on your Rogers Hit the yellow A button remote. Whatever you were to see an on-screen is retail, offering watching will continue to play in display of all Rogers the upper right-hand corner of the On Demand controls available. high-quality TV screen, but now you’ll also see a list of options to the left. Use the Play button or Up Arrow to play. or commercial- 2 Select your option using the Up and Down buttons on your Rogers Use the Stop button or Down Arrow to stop. free music creates remote and press OK/Select. Use the FFWD or Right a more vibrant 3 To go back one menu item, simply Arrow to fast-forward. press the Left arrow. Use the RWD or Left atmosphere than 4 To see your channel listings in the Arrow to fast-rewind. Interactive Program Guide, press stocking a few the Guide button again. well-thumbed magazines. Prime Time Quick Start Features Rogers On Demand recently became available to Rogers Business TV subscribers. After all, why should homebodies get all the fun stuff? The only What’s on Launch PVR high free News mix difference: Business TV subscribers access Rogers On Demand on Channel Find suitable guide Listings definition preview See six news 940 and can’t access paid movies. programming for See what’s Have a Personal channels Get a sneak channels at 1 Visit Channel 940 on your Rogers digital cable box and hit the yellow co-workers and on up to Video Recorder Quickly check out peek of specialty the same time. A button to proceed. customers. seven days in (PVR) in your a wide selection channels and Follow news advance. Rogers Digital check back often from around 2 Use the navigation keys and the OK/Select button to navigate through of high-definition Box? Pull up your for new content. the world as it the list of available On Demand programs. channels available. recorded programs develops. 3 Select a category and press the OK/Select button to see all the available list here. options. 4 Highlight the On Demand programming you’d like to view and hit the OK/Select button to confirm your choice.
Business Television Call Rogers Live Agent at 1 866 727-2141 need help? to speak to a dedicated business consultant, 16 17 or visit rogers.com/business Restart Quick Fix Get HD Business TV Advanced Tips Try these self-help quick fixes to get your cable TV service back up and running Try your hand at some advanced cable tips such as turning your without delay – and without having to call technical support. content and Rogers remote into a universal clicker or taking advantage of Picture-in-Picture view. 1 Press Guide on your Rogers remote, then choose Self Service and select Need Help? digital music 2 Wait about 15 seconds and follow the on-screen instructions. In about five minutes Fill the office, store Make your Rogers remote universal your Rogers digital box will reset itself. or waiting room with good to know Turn your remote into an all-in-one, universal remote that can also commercial-free digital 3 Turn on your digital box with your Rogers remote by first pressing the CBL button, control the TV, DVD player and sound system. followed by the PWR button. If you don’t see the picture, be sure your television is music, or entertain waiting set to the correct input; that might be Video 1 or Channel 3 or 4 depending on your customers (not to mention 1 Turn on your TV and press the TV button. The button will blink once. equipment and how the digital box is connected. your staff) with high- Then press and hold the Setup button until it blinks twice. definition TV (HD digital 2 Press 9-9-1. The TV button will blink twice. box required). 3 Point the remote at the TV and then press the PWR button. Television 4 Repeatedly press and release the Ch+ button until your remote finds a match and your TV turns off. Start at Channel 500 and keep pressing the Up button on your 5 Once your TV turns off, press the Setup button to lock the code. The TV Rogers remote to discover all button will blink twice. Press the PWR button to turn on your TV. the pristine picture quality and 6 To set your Rogers remote to control volume (and mute) on your TV, press brilliant sound of HD channels. the TV button and it will blink once. Press and hold the Setup button Press Guide to find favourites until the TV button blinks twice. Enter 9-9-3. Press and release the TV using the Quick Start menu. button and now you can control the volume and mute on your television. 7 If you’d like the Rogers remote to control your other components, such music as a DVD player, repeat Tips 1 through 4, but instead of pressing the TV Rogers Business TV subscribers button, press DVD or Aux. can tune in and rock out to nearly 40 digital commercial- How to use Picture-in-Picture How to record a show on your PVR free music stations. You’ll find good to know If your Rogers digital box has a PVR, you can fast-forward or rewind live TV, something that suits your Your television doesn’t need to have picture-in-picture functionality record your favourite programs and sporting events for playback later or pause tastes, regardless of what some if you’d like to watch any two TV shows at once. With Rogers if you need to leave the room. tastes may be. A few favourites Business TV, you can set one show full-screen and another in a include Pop Hits (712), Dance smaller window. Here`s how: 1 Open the interactive Program Guide by clicking the tip (714) and Rock (723). 1 Be sure you’re watching a show with no other menu screens open Guide button twice. Digital Music service (such as the Interactive Program Guide). Press Exit on the Rogers You can record 2 Highlight a program you’d like to record, then press Note is sold separately. Call remote to return to full-screen viewing. a show you’re OK/Select. currently 1-866-748-1870 to 2 Press the On/Off button on the Rogers remote to activate Picture-in- 3 Press the red REC button. watching at order. Picture. The last channel you were on will appear in a corner of the any time by main screen. Change channels on the smaller window by pressing the 4 Follow the onscreen prompts to choose how many pressing the + and – buttons on the remote. (Note: You will only hear audio for the episodes you’d like to save to the PVR (one or all), REC button. channel on the main screen.) how often to record the program and how long you’d like to save the recordings. 3 Press the Swap button on the Rogers remote to swap the channels (switch the video in the small window to the main screen). You can also move the smaller window to a different corner of the main screen by pressing the Move button. 4 To deactivate Picture-in-Picture, press the On/Off button again and the smaller window will disappear.
Business Television Call Rogers Live Agent at 1 866 727-2141 need help? to speak to a dedicated business consultant, 18 19 or visit rogers.com/business Business Billing
Why are the charges on my first bill different than what I expected?
Got a question about your bill? Visit rogers.com/mybusinesscablebill to view a first-bill explainer
Your first bill includes partial charges from your activation date to the end of your first cycle, as well as the regular, monthly charges. All billing charges are laid out in easy-to-follow sections, beginning on the first page, which lists the type of charge (e.g., Business Internet, Business Phone) and the page where the charges appear. As well, any adjustments and savings are shown, plus your previous balance, payment due date and more. Invoices depicted are samples for reference only and do not reflect actual charges. Sample rates and taxes have been calculated for a customer in Ontario. only and do not reflect samples for reference Invoices depicted are rogers.com/business 1-866-727-2141
Check out Rogers Business products and services Speak live to a Rogers Business Consultant, on this self-serve website Monday through Friday, from 8 a.m. to 8 p.m.