CALLING FEATURES & SERVICES ANONYMOUS CALL REJECTION CALL BLOCKING Allows you to block incoming calls from a person You can block access to any 800, 855, 866, 877, who will not allow their to be 888, 900 or 976 number . displayed on a Caller ID device . ■■This service is available at no charge. TO ACTIVATE: ■■ 1) Press *77 . 2) The caller will hear an announcement indicating the call can not be completed . CALL FORWARDING SERVICES ††TO DEACTIVATE: **REMINDER: Local Measured Service rates apply 1) Press *87 . to calls forwarded within your local calling area, ■■Service rate is $2.25 per month. and toll charges apply to calls forwarded to a Note: Caller ID is necessary to use Anonymous Call number outside your local calling area, for Call Rejection Forwarding: All Calls, Busy and No Answer. ANONYMOUS CALL SCREENING CALL FORWARDING - ALL CALLS Allows you to screen all calls from a person who Allows you to automatically forward calls from is blocking their name/number from appearing your telephone to any local or long distance telephone number . on your Caller ID box . Callers will receive an † automated message advising “the number you †TO FORWARD ALL CALLS: have reached does not want to accept calls 1) Press *72 . from telemarketers. If you are a telemarketer, 2) Dial the telephone number to which you please add this number to your do not call list want your calls forwarded . and hang up now. All other callers may press 3) Two tones will indicate the number has been “1” if they wish to complete the call.” All other successfully entered and Call Forwarding is established . callers whose Caller ID informa¬tion is transmitted, † will not receive the automated greeting above and †TO CANCEL: the call will be completed . 1) Press *73 . 2) Two tones indicate forwarding is cancelled . TO ACTIVATE/DEACTIVATE: ■ • Dial *98 from the line that the service is ■Service rate is $1.50 per month.** programmed on . • A message tells you whether Anonymous Call CALL FORWARDING - BUSY Screening feature is currently turned on or off. • Follow prompts to activate/deactivate feature . Permits you to forward incoming calls to another ■ number when your line is busy . ■Service rate is $2.25 per month. Note: Caller ID is necessary to work with Anonymous TO PROGRAM: Call Screening 1) Press *90 . 2) Dial the telephone number to which you want your calls forwarded . ASSISTANCE SERVICE— 3) Two tones will indicate the number has been HOT LINE / WARM LINE successfully entered and Call Forwarding is established . Both hot line and warm line Assistance Service ††TO CANCEL: provide direct, automatic routing of outgoing calls 1) Press *91 . to a single pre-selected telephone number . 2) Two short tones will indicate Call Forwarding A hot line telephone cannot be dialed . When - Busy is cancelled . the receiver is lifted, the line is programmed to ■■Service rate is $1.50 per month.** immediately call a preprogrammed phone number . A warm line uses a standard telephone . The line is programmed to automatically route a call to your predetermined telephone number after the receiver is off the hook for 10 seconds (shorter or longer pauses are available) . If a number is dialed during the timing period, the programmed number is cancelled and the dialed number processed . For the elderly or disabled, the line can be routed to the telephone operator for call assistance . Regular incoming calls can be received on both hot line and warm line telephones . ■■Service rate is $.89 residential/$1.89 business per month

12 www.vermontphonebooks.com • © 2015 Waitsfield and Champlain Valley Telecom CALLING FEATURES & SERVICES CALL FORWARDING - NO ANSWER CALL WAITING WITH Permits you to forward incoming calls to another CANCEL OPTION number when your line is not answered within a Allows you to know when someone is trying to predetermined number of rings . call you while you are on the telephone . Two soft TO PROGRAM: tones will repeat within 10 seconds should you not 1) Press *92 . respond . The caller will hear the usual ringing signal 2) Dial the telephone number to which you want until you answer . your calls forwarded . TO RECEIVE THE CALL: 3) Two tones will indicate the number has been 1) Place your current call on hold by briefly successfully entered and Call Forwarding is pressing the switchhook or flash key. The established . waiting call will then be on the line . You may alternate between the two calls by briefly pressing the switchhook or flash key. ††TO CANCEL: 1) Press *93 . Or you may: 2) Two short tones will indicate Call Forwarding 2) End the first call and hang up. Your phone - No Answer is cancelled . will ring with the second call . The cancel option ■■Service rate is $1.50 per month.** allows you to temporarily cancel Call Waiting and avoid interruptions . BEFORE YOU PLACE A CALL: CALL RETURN *69 1) Press *70 . Allows you to dial a code and have a call 2) Enter the number you are calling . automatically returned to the last party who called 3) Call Waiting will be automatically restored or attempted to call you . when you hang up . TO USE: DURING A CALL: 1) Press *69 . 1) Press the switchhook briefly to place the 2) Listen for an announcement that tells you the current call on hold . phone number of the party who last called you . 2) Press *70 and listen for confirmation tone. 3) If you wish to return the call: 3) You will be automatically returned to your Press 1 . current call . Listen for ringing Call Waiting is automatically restored when you Wait for answer . hang up . 4) If you do not wish to return the call, hang up . ■■Service rate is $2.25 residential/$3.25 business 5) If the line is busy: per month and includes Cancel Option. Listen for an announcement telling you the NOTE: Three Way Calling is necessary to use the number is busy . Hang up . You will hear a short- cancel option during an established call. short-long ring when the line is free . Your call will automatically be made when you lift the CALLER ID BLOCK handset . ††TO CANCEL: Allows you to automatically block the Display 1) Press *89 and listen for tone or Device of your telephone number on a Caller announcement . ID display device on a full time basis . You must ■■Service rate is $2.25 per month, or .50 cents call Waitsfield and Champlain Valley Telecom at per use with a $4.50 monthly cap. 496-3391 to request Per Line Blocking for your telephone line . ††TO CANCEL FOR ONE CALL ONLY: CALL TRANSFER 1) Press *82 . Allows the user to transfer an established call to 2) Dial the telephone number you wish to call another line . NOTE: For both Per Call and Per Line Blocking, your TO TRANSFER: number will be transmitted when you place a call 1) Briefly press the switchhook placing the caller to 800, 855, 866, 877, and 888 numbers or on calls made to Enhanced 911. on hold . ■ 2) Call the party to whom you wish to transfer ■There is no charge for this service. the call . 3) When they answer, tell them you are transferring a call . 4) Hang up - the call is transferred . ■■Service rate is $1.50 per month. NOTE: Three Way Calling ($1 .50 per month) is necessary to use Call Transfer .

www.vermontphonebooks.com • © 2015 Waitsfield and Champlain Valley Telecom 13 CALLING FEATURES & SERVICES CALLER ID BLOCK - PER CALL DO NOT DISTURB Is already equipped on your line . It allows you to Allows you to restrict incoming calls by prevent the display of your telephone number on a diverting the call to a recorded announcement . You Caller ID display device for one call only . may give selected callers a Personal Identification TO ACTIVATE: Number (PIN) that will allow them to override Do 1) Press *67 . Not Disturb in order to reach you . 2) Dial the telephone number you wish to call . TO ACTIVATE: PRESS *78. ■■There is no charge for this service. ††TO DEACTIVATE: PRESS *79. TO CHANGE PIN: 1) Press #87 . CALLER ID WITH NAME & NUMBER 2) Enter new PIN followed by # sign . Allows you to determine who is calling before ■■Service rate is $2.25 per month. answering the phone . A Caller ID display device* attached to your phone shows the name and the phone number of the person calling you . FIND ME Information is also stored on device when you are Allows you to manage incoming calls using up to not available to pick up the call . six different phone numbers. A call to your home TO USE: can ring your phone, your office phone, 1) Wait for the start of the second full ring of and your lake cabin, all at the same time or in any your phone . order that you decide . You can easily turn Find 2) The name and number of the calling party will Me service on/off, make changes to the phone appear on your display . . numbers that you include, or change your ringing ■■Service rate is $5.95 per month. patterns via your phone or the Web . Find Me is an *A Caller ID display device is not included, but may intelligent service developed to be compatible with be purchased locally or through Waitsfield and voice mail systems and answering machines . Champlain Valley Telecom. ■■Service Rate is $5.95 per month. CODE RESTRICTION HIGH-SPEED SERVICE Allows you to prevent placement of long distance A service that provides high-speed Internet calls to pre-selected area codes . access over your telephone line . Please see page TO RESTRICT: 11 for details . 1) Inform the telephone company what area ■■Rates start at $33.00 per month. code you want to block . 2) The company will program the restriction on your line . HOME INTERCOM SERVICE 3) If the restricted area code is dialed, a Allows calls to be placed to other telephones on recording will indicate the call cannot be the same line, allowing conversations with people completed as dialed . in another part of your house or at an off premise ■■Service rate is $1.99 residential / $2.99 extension . business per month. TO PLACE A CALL: 1) Dial your telephone number . 2) Hang up the receiver; the phone will ring . CONFERENCE CALLING 3) When the phone stops ringing (indicating Conference Calling Service can be accessed at a another person has picked up the phone), lift moment’s notice without having to schedule calls the receiver and you will be connected . through operators . You can set up a conference call ††TO ANSWER A CALL: and contact the people you need to reach anytime, 1) When the phone rings, lift the receiver . 24 hours a day, 7 days a week . Users must initially 2) Wait for the caller to pick up the phone and register for our Conference Calling service by you will be connected . contacting our Customer Service Department at ■■There is no charge for this service. 800-496-3391 .

14 www.vermontphonebooks.com • © 2015 Waitsfield and Champlain Valley Telecom CALLING FEATURES & SERVICES I- PREFERRED CALL FORWARDING Allows you to send regular directly to your Continued from last column Internet Email account . When you sign up for I-Fax 3) Voice instructions also guide you through the we assign you your own I-Fax telephone number . steps of how to enter, confirm, or change the When someone sends you a fax they dial your number to which your calls will be forwarded: I-Fax number and the fax is transmitted directly to your Email account . It reads just like a regular Email Press If you want to: attachment . ■■Rates start at $1.95 per month. 1 Confirm the forward-to number. 0 Change the forward-to number. PAGING SERVICE ■■Service rate is $2.25 per month. When a call is placed to your number, your portable pager receiver will alert you by your choice of either Numeric Paging- a call back number OR PRIORITY RINGING Alpha Numeric Paging – a message of up to eighty Allows you to program your telephone line characters . Call forwarding and voice mail features to ring with a special ringing pattern whenever you may also be used with paging services . are called from a select list of phone numbers . ■ ■Service Rates start at $8.95 per month. Your phone will ring with a normal ringing pattern for all other calling numbers . If you also have Call PERSONAL RINGING Waiting, you will hear a distinctive Call Waiting tone whenever someone on your list calls you while you Allows you to have up to three separate are on the phone . telephone numbers ring on one line . Each number TO USE: has its own unique ringing pattern allowing you to 1) Press *61 . easily identify calls to each number . ■ 2) Listen to the voice instructions which will ■Service rate is $2.00 per month. guide you through the steps of how to: NOTE: If you also have Call Waiting, each phone will • Turn Priority Ringing on or off. have the same unique Call Waiting tones. • Make changes to your Priority Ringing list. PREFERRED CALL FORWARDING Press If you want to: Allows you to create a list of phone numbers that 0 Repeat the instructions. are to be forwarded when they call you . When you Review the numbers on your activate this service, and a call arrives from a phone 1 number on your list, the call is forwarded . All other Priority Ringing list. calls will ring your phone in the normal fashion . 3 Turn Priority Ringing on/off. TO USE: 1) Press *63 . Add a number to your # 2) Listen to the voice instructions which will Priority Ringing list. guide you through the steps of how to: Delete a number from your • Turn Preferred Call Forwarding on or off. * • Make changes to your Preferred Call Priority Ringing list. Forwarding list . Delete all numbers from your 08 Press If you want to: Priority Ringing list. 0 Repeat the instructions. When Priority Ringing is turned on: Listen to the ringing pattern or Call Waiting Review the numbers on your 1 tones . When called from any number on your Preferred Call Forwarding list. list: A short-long-short ringing pattern or tone . Turn Preferred Call Forwarding When called from any other number: Normal 3 list on/off. ringing or Call Waiting tones . ■■Service rate is $2.25 per month. Add a number to your Preferred # Call Forwarding list. Delete a number from your * Preferred Call Forwarding list. Delete all numbers from your 08 Preferred Call Forwarding list.

www.vermontphonebooks.com • © 2015 Waitsfield and Champlain Valley Telecom 15 CALLING FEATURES & SERVICES REPEAT DIALING *66 SELECTIVE CALL SCREENING Allows you to dial a code to have your phone Continued from previous column continuously attempt to redial a busy number . to add the number of the last caller to your list When the line is free, you will be alerted with a (even if you do not know the party’s number) : special ringing, and a call will automatically be TO USE: made . You can also use Repeat Dialing to redial the 1) Hang up, then lift the receiver and listen for last number you called . . TO USE: 2) Press *60 and listen for instructions . 1) Hang up, then lift the receiver and listen for 3) Press #01# . ■ dial tone . ■Service rate is $2.25 per month. 2) Press *66 . 3) If the line is busy: SPECIAL CALL ACCEPTANCE • Listen for an announcement telling you the number is busy . Allows you to screen incoming calls by creating • Hang up. a list of phone numbers from which you are willing • You will hear a short-short-long ring when the to accept calls . Calls from phone numbers not line is free .Your call will automatically be made contained on your list are sent to an announcement when you lift the handset . that informs the caller you are not receiving calls at this time . 4) If the line is not busy: Listen for ringing . TO USE: Wait for answer . 1) Press *64 . ††TO CANCEL: 2) Listen to the voice instructions which will 1) Press *86 and listen for tone or guide you through the steps of how to: announcement . • Turn Special Call Acceptance on or off. ■■Service rate is $2.25 per month, or .50 cents • Make changes to your Special Call per use with a $4.50 monthly cap. Acceptance list .

SELECTIVE CALL SCREENING Press If you want to: Allows you to create a list of phone numbers 0 Repeat the instructions. from which you do not wish to receive calls . Calls from phone numbers on your list are sent to an Review the numbers on your 1 announcement that informs the caller that you are Special Call Acceptance list. not receiving calls at this time . TO USE: Press If you want to: 1) Press *60 . Turn Special Call Acceptance 3 2) Listen to the voice instructions which will on/off. guide you through the steps of how to: • Turn Call Screening on or off. Add a number to your Special # • Make changes to your Call Screening list. Call Acceptance list. Delete a number from your * Press If you want to: Special Call Acceptance list. Delete all numbers from your 0 Repeat the instructions. 08 Special Call Acceptance list. Review the numbers on your Call 1 Screening list. ■■Service rate is $2.25 per month. 3 Turn Call Screening on/off. SPEED CALLING - 8 NUMBERS Add a number to your Call # Allows you to program from one to eight phone Screening list. numbers . TO PROGRAM: Delete a number from your Call * 1) Press *74 . Screening list. 2) Dial a one digit code . (Numbers 2 through 9 Delete all numbers from your Call serve as one digit codes . 0 and 1 may not be 08 Screening list. used as codes .) 3) Dial the telephone number you wish to speed 3) After receiving an annoying call, you may wish to code . prevent that person from calling you in the future . Call Screening’s voice instructions will explain how Continued in next column 16 www.vermontphonebooks.com • © 2015 Waitsfield and Champlain Valley Telecom CALLING FEATURES & SERVICES SPEED CALLING- 8 NUMBERS TOLL CONTROL WITH PIN Continued from previous column Allows subscriber to dial an authorized code 4) Two tones will indicate that the number has and override toll restriction on a per call basis . been programmed . Subscribers can manage settings and change PIN TO PLACE THE CALL: via the web interface at www .voicemail .wcvt .com . 1) Press the appropriate one digit code number HOW IT WORKS: and the # button . • After dialing a number that requires an 2) If you dial a digit code that has not been authorized, the subscriber hears either a programmed, you will receive a recording continuous or a stutter dial tone, and must indicating the call cannot be completed . enter the code before the call can be set up . ■■Service rate is $1.50 per month. • If a code is not entered, if a non-validated code is too short, or if a validated code is incorrect, an announcement is played TELEMARKETING informing the subscriber that he or she has CALL SCREENING not entered a valid code . ■ Allows you to screen all incoming calls . Callers ■Service rate is $4.00 per month. will receive an automated greeting advising “The number you reached does not want to TOLL RESTRICTION accept calls from telemarketers. If you are a Provides toll restriction from your phone, telemarketer, please add this number to your do preventing all direct dialed toll calls . not call list and hang up now. All other callers ■■Service rate is $2.50 per month. may press “8” if they wish to complete the call.” TO ACTIVATE/DEACTIVATE: 1 .Dial *98 from the line that the service is VOICE MAIL programmed on . Our Voice Mail system answers your calls when 2 .You will hear a message telling you whether you’re on the phone, online, and even when the Call Screening feature is currently turned on or power goes out . You can access and manage off. You may also dial 434-6253 of 545-6253. your Voice Mail messages from the Internet, your 3 .Follow prompts to activate/deactivate feature . ■ computer, or via the phone . See page 18 for more ■Service rate is $2.25 per month. information . ■■Service Rates start at $5.95 per month. THREE-WAY CALLING Makes planning easier and allows you to WIRE MAINTENANCE PLAN arrange your own conference call without operator The plan is designed to reduce the cost of assistance . possible repair charges and covers the inside wiring

TO ADD A THIRD PARTY: at the customer’s residence or business . 1) Press the switchhook to place your first call ■■Cost is $2.95 per month. on hold . 2) Listen for dial tone . 3) Call the person you want to add to the conversation . 4) When the second call answers, you may talk privately before completing the three way connection . 5) Press the switchhook to connect all three parties . 6) If you do not wish to add the second call, allow them to hang up . 7) Press the switchhook to return to the first call. 8) If the second call does not answer or the line is busy, you may return to the first call by pressing the switchhook twice . ††TO CANCEL: 1) Either caller may leave the conversation by hanging up . You will continue to be connected with the remaining call . 2) When you hang up, the entire three way conversation is cancelled . ■■Service rate is $1.50 per month. www.vermontphonebooks.com • © 2015 Waitsfield and Champlain Valley Telecom 17