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Eindhoven University of Technology MASTER Boxtel 2040 Towards An Eindhoven University of Technology MASTER Boxtel 2040 towards an energy neutral municipality : internal research about organizational capabilities to facilitate policy transition Turski, J.M. Award date: 2011 Link to publication Disclaimer This document contains a student thesis (bachelor's or master's), as authored by a student at Eindhoven University of Technology. Student theses are made available in the TU/e repository upon obtaining the required degree. The grade received is not published on the document as presented in the repository. The required complexity or quality of research of student theses may vary by program, and the required minimum study period may vary in duration. General rights Copyright and moral rights for the publications made accessible in the public portal are retained by the authors and/or other copyright owners and it is a condition of accessing publications that users recognise and abide by the legal requirements associated with these rights. • Users may download and print one copy of any publication from the public portal for the purpose of private study or research. • You may not further distribute the material or use it for any profit-making activity or commercial gain Boxtel 2040: Towards an energy neutral municipality Internal research about organizational capabilities to facilitate policy transition Jakub Turski September 2011 identity number 0577131 in partial fulfillment of the requirements for the degree of Master of Science in Innovation sciences Supervisors: mr. W.J.H. Wenselaar TU/e, Innovation Sciences dr. A. Kastelein TU/e, Innovation Technology, Entrepreneurship & Marketing ir. J. Teunizen Brink Groep Name: J.M. Turski Student id: 0577131 Master: Innovation Sciences Department: Industrial Engineering & Innovation Sciences University: Eindhoven University of Technology 2 “You can't build a reputation on what you are going to do.” Henry Ford (1863-1947) 3 4 Preface Done, at last! You are reading the final version of the report that I have written in order to complete the Master program Innovation Sciences at Eindhoven University of Technology (TU/e). For approximately one year I have been doing research within a municipality in a quest for innovative capabilities that are necessary in order to execute and implement prospective policies over many years. Working for Brink Groep and being stationed at the municipality of Boxtel created an interesting learning environment. Being part of these two organizations gave me insight in the activities conducted in a public-private collaboration. I would like to extend a special word of thanks to my supervisors Wim Wenselaar, Allard Kastelein and, for the last period, Fred Lambert for their time during my research. Their knowledge, enthusiasm, patience and support were indispensable in order to finish my study successfully. Furthermore I would like to thank Matthijs Schriek, Jim Teunizen and Peter Korst from Brink Groep for the opportunity to let me participate in the interesting pilot project and the feedback and support during the whole period. On the other side I would like to thank the employees of the municipality of Boxtel, especially all the persons of the department of Living & Environment, who made my stay at the municipality very pleasant and provided the necessary input for my research. Even if I wanted to, I cannot ignore the collaboration with Niels Ondersteijn who carried out research for the other part of the project. “They are hand and glove,” they would say. It was joyful and amusing. Thanks for that my friend! Last but not least I want to thank my family, friends and especially my mom and dad for giving me the opportunity to become what I am. Eindhoven, September 22 nd 2011 Jakub ‘Qp’ Turski 5 6 Executive summary Energy efficiency and the use of fossil fuels are subjects of many discussions in our modern society en held for many decades. The most important policy plans in the Netherlands that deal with the environmental problems are described in the Dutch National Environmental Policy Plan (NMP). It serves as a strategic policy plan which sets a framework for the decisions that have to be made by the government in the four years that follow. With the Forth NMP (NMP4) the Dutch government adopted a new approach in environmental policy in 2001. In this plan, transition became a key term and the manner of strategy making, vision development and goal setting were different than the previous plans. This new approach is characterized by looking forward for a time of 30 years instead of focusing on short term goals. This approach reflected the formulation of ambitions which could be reached by required transitions and fundamental changes in the social environment and was aiming at system innovation. Programs that recently have implemented on national level in the Netherlands concerning energy policy, try to convert the international goals into policy ambitions which, eventually, have to be adopted by local governments. At local level, municipalities converted the national ambitions and agreements into local policy plans in accordance with the general trend to involve sustainability into every decision. Several municipalities in the Netherlands have set ambitions in the field of sustainable development by setting targets to become CO 2-, energy- or even climate neutral in a certain goal year. The majority of these ambitions cover a time span between 15 and 40 years. The concept of roadmaps was introduced in 2007 in order to assist municipalities in their wish to comply to their set ambitions in long term sustainable policies. However nowadays there is no uniform approach to realize the plans that will result in a CO 2 neutral, energy neutral or climate neutral municipality. Not only the goals and ambitions are different in municipalities, but there are different views on the used techniques. After the implantation of the initial set of roadmaps and evaluation of the achieved targets municipalities discovered a structural problem with the current kind of roadmaps. Within the formulation of these roadmaps there was a lack of attention for the organizational implications that roadmaps have on the agenda setting and organizational capabilities that are necessary to facilitate this energy transition. These developments endangered the effectiveness of roadmaps and resulted eventually in several adjustments in the desired achievements or redevelopment of roadmaps. Current roadmaps do not anticipate on the way a municipality should operate or has to be organized to implement the technological innovations for the long run on the most effective way. This research tries to give insight in these organizational characteristics in a more general manner. With the focus on sustainable energy policy a defined research area is created and findings herein are used in order to formulate innovative capabilities that a municipality has to possess to execute prospective long term policies in general. The municipality of Boxtel is used in this research as a pilot municipality for 7 developing a new sort of roadmap and will function as a case study to determine these characteristics and eventually answer the question what the critical organizational capabilities in a municipality are that determine the effectiveness of innovative strategic policy implementations. After desk research the theoretical innovative capabilities of organizations were formulated according the division of building block of the 7s model. In combination with the characteristics of a municipal organization, including characteristics of key actors and key processes, and lessons learned from other municipalities that already had experience with the implementation of roadmaps, an assessment method is presented with which the innovative capabilities of the municipality of Boxtel towards sustainable energy policy were being assessed. This resulted in a SWOT-analysis that was used as baseline measurement followed by a redesign proposition with measures that are critical in order to improve the organizational competencies in innovative strategic energy policy. The results have been generalized and the answer on the central question can be summarized as follows: In order to guarantee that prospective long term policies are clear and usable throughout the whole organization it is important that the terms that are used and clear and undisputable to everyone. In addition, collective goal setting towards these themes, between personnel and the organization as well as between whole departments, are important as well. In combination with enough possibilities for flexibility in strategic methods to reach this ambitions these factors are critical. Subsequently, activities in the management process need to be altered. All the department managers have to adopt the general policies (the roadmap in particular) in a uniform manner into their departmental plans with the accompanying consequences, implications and concrete activities for the concerning department. Furthermore the personal attitudes towards the development and execution policies have to be positive in order to propagate a desired message towards the employees of every department, even those that are less involved with the developments. Awareness of the necessity of integral policies within the organization is the third critical aspect that could be deducted from the analysis. Before propagating the policy measures to its inhabitants the internal municipal organization should be unambiguous about the visions and attitudes it has towards long
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