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Powering a Modern Switzerland Annual Report 2020 Powering a Modern Switzerland
Powering a modern Switzerland Annual Report 2020 Powering a modern Switzerland Customer-centric, trustworthy, committed Foreword 2 Key events 4 7,054 million 178 million Board of Directors and 6 francs in operating income, francs in Group profit, Executive Management down 1.6 percent year-on-year. down 77 million francs year-on-year. Business results 8 Strategy 14 Markets 24 Logistics Services 26 1,706 million 191 million Communication Services 32 With a fall of 5.6 percent, the Thanks to booming online PostalNetwork 36 volume of addressed letters retail, PostLogistics delivered Mobility Services 40 declined again in 2020. 23 percent more parcels in Switzerland. 1 Swiss Post Solutions 44 PostFinance 46 Employees 50 Public service, society and 56 the environment 124 billion 127 million Five-year overview 63 francs, up by 3.3 percent, PostBus transported of key figures represents the level of average around 24 percent fewer PostFinance customer assets. passengers in 2020 due to the coronavirus pandemic. P 81 points 30% Customer satisfaction is the CO2 efficiency remained at a high level, improvement over 2010 as in the previous year. achieved by Swiss Post by This Annual Report is supplemented by a the end of 2020. separate Financial Report (management report, corporate governance and annual financial statements), comprehensive Business Report key figures and a Global Reporting Initiative Index. Reference documents can be found on page 62. These documents are available in electronic format in the online version of the Business Report 1 For the new definition of parcel volumes, see the Financial Report, page 33. at annualreport.swisspost.ch. -
Review of Postal Users' Needs: 2020 Report
Review of postal users’ needs An assessment of whether the minimum requirements of the universal postal service reflect the reasonable needs of the users of postal services in the United Kingdom Review of postal users’ needs – Welsh overview Publication Date: 26 November 2020 Contents Section 1. Overview 1 2. Introduction and background 5 3. Market and USO context 10 4. Overview of user research findings 23 5. Delivery frequency 41 6. Speed of delivery, quality of service, tracking and additional services 65 Annex A1. International context and experiences 83 A2. Legal Framework 92 A3. Market research methodology 96 A4. Estimating impacts on user benefits 98 A5. Cost methodology 109 A6. Revenue methodology 126 A7. Glossary 132 1. Overview Ofcom has undertaken a comprehensive review of the needs of postal users across the UK, to see if the requirements placed on Royal Mail reflect what people and businesses need today. We have looked in detail at how satisfied people and small businesses are with the current postal service, and what alternatives would meet their needs. This document explains our findings. The universal postal service is relied upon by millions of people and businesses across the UK. As the postal regulator, our goal is to make sure postal users benefit from a universal service that meets their needs. In doing so we also consider whether the service is sustainable and efficient. The minimum requirements of the universal service are set out in legislation. These include requirements on Royal Mail to deliver letters six days a week and parcels five days a week, at an affordable and geographically uniform price to every address in the UK. -
PIP – Market Environment PIP – Pressure
Bernhard BukovcBernhard Bukovc The New Postal Ecosystem PIP – market environment PIP – pressure Mail volumes Costs Political expectations Organization ICT developments Market expectations Competition PIP – mail volumes > 5 % < 5 % + Post Danmark Deutsche Post DHL China Post Poste Italiane Australia Post Luxembourg Post Correos Swiss Post Itella Le Groupe La Poste Austria Post Hongkong Post PTT Turkish Post Correios Brasil Pos Indonesia Posten Norge NZ Post Thailand Post India Post Singapore Post PostNL Japan Post PIP – parcel volumes - + Mainly due to domestic Average growth rates per year economic problems (e.g. a between 4 – 6 % general decline or lower growth levels of eCommerce) PIP – eCommerce growth 20 - 30 China, Belgium, Turkey, Russia, India, Indonesia 15 – 20 % 10 - 20 Australia, Italy, Canada, Germany, Thailand, France, US online retail sales 0 - 10 Japan, Netherlands, annual growth until 2020 Switzerland, UK PIP – opportunities PIP – some basic questions What is the role of a postal operator in society ? What is its core business ? PIP – some basic questions What is the postal DNA ? PIP – bringing things from A to B PIP – intermediary physical financial information B 2 B 2 C 2 C 2 G PIP – challenges PIP – main challenges • Remaining strong & even growing the core business • Diversification into areas where revenue growth is possible • Expansion along the value chain(s) of postal customers • Being a business partner to consumers, businesses & government • Embracing technology PIP – diversification Mail Parcel & Financial Retail IT services Logistics & Telecom Express services freight PIP – value chain Sender Post Receiver PIP – value chain mail Sender Post Receiver Add value upstream Add value downstream • Mail management services • CRM • Printing and preparation • Choice • Marketing • Response handling • Data etc. -
Research for Tran Committee
STUDY Requested by the TRAN committee Postal services in the EU Policy Department for Structural and Cohesion Policies Directorate-General for Internal Policies PE 629.201 - November 2019 EN RESEARCH FOR TRAN COMMITTEE Postal services in the EU Abstract This study aims at providing the European Parliament’s TRAN Committee with an overview of the EU postal services sector, including recent developments, and recommendations for EU policy-makers on how to further stimulate growth and competitiveness of the sector. This document was requested by the European Parliament's Committee on Transport and Tourism. AUTHORS Copenhagen Economics: Henrik BALLEBYE OKHOLM, Martina FACINO, Mindaugas CERPICKIS, Martha LAHANN, Bruno BASALISCO Research manager: Esteban COITO GONZALEZ, Balázs MELLÁR Project and publication assistance: Adrienn BORKA Policy Department for Structural and Cohesion Policies, European Parliament LINGUISTIC VERSIONS Original: EN ABOUT THE PUBLISHER To contact the Policy Department or to subscribe to updates on our work for the TRAN Committee please write to: [email protected] Manuscript completed in November 2019 © European Union, 2019 This document is available on the internet in summary with option to download the full text at: http://bit.ly/2rupi0O This document is available on the internet at: http://www.europarl.europa.eu/thinktank/en/document.html?reference=IPOL_STU(2019)629201 Further information on research for TRAN by the Policy Department is available at: https://research4committees.blog/tran/ Follow us on Twitter: @PolicyTRAN Please use the following reference to cite this study: Copenhagen Economics 2019, Research for TRAN Committee – Postal Services in the EU, European Parliament, Policy Department for Structural and Cohesion Policies, Brussels Please use the following reference for in-text citations: Copenhagen Economics (2019) DISCLAIMER The opinions expressed in this document are the sole responsibility of the author and do not necessarily represent the official position of the European Parliament. -
List with Shipping-Information Per Country and Delivery Service
Storage period (working days) for pick- up after unsuccessful delivery Shipment link from Austrian Post Country Delivery service Delivery attempts attempt(s) Austria Österr. Post AG 2 4 days from Austrian Post Austria Preferred post office 1 4 days from Austrian Post Austria Preferred pick up station 1 4 days from Austrian Post Austria EMS quick shipping Mo - Fr 7am – 1pm 1 4 days from Austrian Post Germany DHL Parcel 1 4 days from Austrian Post Germany Packstations: DHL Paketversand 1 4 days from Austrian Post Switzerland Swiss Post 1 n.a. from Austrian Post Italy SDA 2 4 days from Austrian Post Belgium bpost NV/SA 1 4 days from Austrian Post Bulgaria Express one 2 n.a. from Austrian Post Croatia Overseas Express 2 4 days from Austrian Post Cyprus Cyprus Post 1 4 days from Austrian Post Czech Republic PPL CZ 1 4 days from Austrian Post No home delivery, pick up from local 4 days from Austrian Post Denmark Bring DK BRING parcel shop/BRING partner shop Estonia Eesti Post 1 4 days from Austrian Post No home delivery, pick up from local 4 days from Austrian Post Finland Itella Posti Oy post office branch France LA POSTE - Colissimo 1 4 days from Austrian Post Greece Hellenic Posts-ELTA 1 4 days from Austrian Post Hungary Express one 2 n.a. from Austrian Post Ireland An Post 1 4 days from Austrian Post Latvia Latvijas Pasts 1 4 days from Austrian Post Liechtenstein Post Liechtenstein 1 4 days from Austrian Post Lithuania Lietuvos pastas 1 4 days from Austrian Post Luxembourg Enterprise des Postes &Telecommunications 1 4 days from Austrian Post Malta MaltaPost p.l.c. -
ERGP Summary of COVID-19 Measures in Postal Services
ERGP summary information on measures adopted for postal service in view of the COVID-19 outbreak Report 1 - Summary of answers In view of the COVID-19 outbreak, the ERGP is collecting information about measures adopted in the postal sector in view of the Covid-9 outbreak. ERGP is also collecting information regarding the operational and regulatory impact of the pandemic. Below you can find a summary of the information collected by ERGP members (updated until 21 April 2020). Table 1: Measures Country 1. Measures Implemented by: Government NRA USP and Providers Austria The whole country has been advised to reduce public The postal operators do operate normally, however deliveries are only made life to a minimum and the population as well as all to the door and any personal contact with the receiver shall be avoided. others who are presently in Austria, to urgently stay at Postal offices are open as usual, but there is a limit of three people to be home and to reduce any outdoor contact to a allowed to enter the store at the same time. minimum, as well as not to stay close to other persons. The postal operators advise strongly only to ship items when the acceptance Furthermore currently 4 smaller regions have been set by receivers is guaranteed, as they will be returned otherwise and the in quarantine (all of these are touristic areas). In these capacity for storage is limited. regions nobody may move out or in, except emergency Postal items for receivers, such as locked down companies shall not be sent services and food delivery. -
2003/C 94/03)
23.4.2003FI Euroopan unionin virallinen lehti C 94/3 Neuvoston asetuksen N:o 17 (1) 19 artiklan 3 kohdan mukainen tiedonanto Asiasta COMP/38.170 – REIMS II Päätemaksut (2003/C 94/03) (ETA:n kannalta merkityksellinen teksti) 1. JOHDANTO 2. OSAPUOLET 1. Komissiolle ilmoitettiin 18. kesäkuuta 2001 uudelleen 5. REIMS II -sopimuksen allekirjoitti alun perin 13 julkista REIMS II -sopimuksesta asetuksen N:o 17 mukaisesti. Tar- postitoiminnan harjoittajaa (5). Sen jälkeen sopimukseen koituksena oli saada 15. syyskuuta 1999 tehdyn poikkeus- on liittynyt neljä uutta postilaitosta. REIMS II -sopimuk- lupaa koskevan komission päätöksen (jäljempänä ”vuonna sessa on nyt 17 sopimuspuolta (jäljempänä ”osapuolet”) (6), 1999 tehty poikkeuslupapäätös”) voimassaolon päättymi- joihin kuuluvat Alankomaita lukuun ottamatta kaikki EU:n sen vuoksi puuttumattomuustodistus EY:n perustamissopi- jäsenvaltioiden postilaitokset sekä Norjan, Islannin ja Sveit- muksen 81 artiklan 1 kohdan tai ETA-sopimuksen 53 sin postilaitokset (7). artiklan 1 kohdan nojalla tai poikkeuslupa EY:n perus- tamissopimuksen 81 artiklan 3 kohdan tai ETA-sopimuk- sen 53 artiklan 3 kohdan nojalla (2). 6. Sopimukseen saavat liittyä lakisääteistä yleispalvelua pos- titoiminnan alalla tarjoavat julkiset ja yksityiset toimijat edellyttäen, että niillä on velvollisuus tarjota tai ne ovat 2. REIMS II -sopimuksen (jäljempänä ”sopimus”) avulla tietyt sitoutuneet tarjoamaan näitä palveluja muille osapuolille. julkiset postitoiminnan harjoittajat (3) määrittelevät yhdessä päätemaksut. Päätemaksut ovat korvauksia, joita julkiset postitoiminnan harjoittajat maksavat toisilleen tulevan ul- komaanpostin jakelusta. Lähettävä postilaitos maksaa vas- 3. MERKITYKSELLISET MARKKINAT taanottavalle postilaitokselle korvausta lähettävän postilai- toksen ulkomaanpostin jakelusta. 7. Ilmoitettu sopimus koskee kyseisten maiden välistä tavan- omaista ulkomaanpostia – vastakohtana pikalähetyksille – toisin sanoen postia, joka lähetetään jostain REIMS II -so- pimusmaasta toiseen. -
Is Diversification the Answer to Mail Woes? the Experience of International Posts
Is Diversification the Answer to Mail Woes? The Experience of International Posts Final Report February 2010 Notice of Confidentiality and Non-Disclosure This document contains pre-decisional opinions, advice, and recommendations that are offered as part of the deliberations necessary to the formulation of postal policy. It is protected from disclosure pursuant to the Deliberative Process Privilege It also contains commercially sensitive and confidential business/proprietary information that is likewise protected from disclosure by other applicable privileges. No part of it may be circulated, quoted, or reproduced for distribution outside the client organization without prior written approval from Accenture Diversification of International Posts 1 About this document This document was prepared by Accenture at the request of the U.S. Postal Service This report is based on a review of the experience of international posts with diversification outside of mail 1, complemented by Accenture’s postal industry experience and research. It was prepared with the intent to help inform discussions on the U.S. Postal Service future growth opportunities While looking at how other posts are responding to the growing decline in mail volumes provides valuable insights, this report does not intend to provide recommendations on the U.S. Postal Service specific situation In particular, the reasons for success or failures as experienced by others posts can be rooted in a wide range of factors, among which are: market conditions, the specific situation of a given post, or the effectiveness in executing their respective diversification strategies Therefore, while this report provides a collective overview of what other posts have done to grow their revenue outside of mail, it does not intend to provide an analysis of the U.S. -
Swiss Post Social Report 2020
Swiss Post corporate wear social report Reporting period (1 January 2020 – 31 December 2020) https://www.post.ch/en/ https://www.post.ch/en/about-us/responsibility FAIR WEAR MEMBER SINCE 13 JUNE 2012 Corporate wear social report (1 January 2020-31 December 2020) Table of contents Organizational chart ____________________________________ 3 Sourcing strategy ______________________________________ 10 Sourcing strategy & pricing ____________________________________ 10 Production cycle ______________________________________________ 11 Factory relations ______________________________________________ 11 Integration of monitoring activities and sourcing decisions _______ 12 Coherent system for monitoring and remediation ________ 13 Corrective action Plan Information ______________________________ 14 External production ___________________________________________ 16 Complaints handling ___________________________________ 16 Training and capacity building __________________________ 17 Activities to inform staff members ______________________________ 17 Activities to inform agents _____________________________________ 17 Activities to inform manufacturers and workers _________________ 17 Information management ______________________________ 17 Transparency and communication ______________________ 18 Stakeholder engagement ______________________________ 18 Corporate social responsibility __________________________ 18 2 Corporate wear social report (1 January 2020-31 December 2020) Swiss Post corporate wear social report Organizational chart Summary: -
Main Developments in the Postal Sector (2013-2016)
Main Developments in the Postal Sector (2013-2016) Country Fiches Study for the European Commission, Directorate-General for Internal Market, Industry, Entrepreneurship and SMEs Written by Ph.D. Henrik Ballebye Okholm, partner in charge Mindaugas Cerpickis, project manager Anna Möller Boivie, project manager Martina Facino Jimmy Gårdebrink Mattias Almqvist Ph.D. Bruno Basalisco, quality assurer Marjolein Geus, legal expert Bird & Bird Jochem Apon, legal expert Bird & Bird July – 2018 EUROPEAN COMMISSION Directorate-General for Internal Market, Industry, Entrepreneurship and SMEs GROW.E – Modernisation of the single market Unit E.2 — Public Interest Services Contact: Raphaël Goulet E-mail: [email protected] European Commission B-1049 Brussels EUROPEAN COMMISSION Main Developments in the Postal Sector (2013-2016) Country Fiches Study for the European Commission, Directorate-General for Internal Market, Industry, Entrepreneurship and SMEs Directorate-General for Internal Market, Industry, Entrepreneurship and SMEs 2018 Europe Direct is a service to help you find answers to your questions about the European Union. Freephone number (*): 00 800 6 7 8 9 10 11 (*) The information given is free, as are most calls (though some operators, phone boxes or hotels may charge you). LEGAL NOTICE This document has been prepared for the European Commission however it reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein. More information on the European Union is available on the Internet (http://www.europa.eu). Luxembourg: Publications Office of the European Union, 2018 ISBN number: 978-92-79-93171-0 doi: 10.2873/121483 © European Union, 2018 Reproduction is authorised provided the source is acknowledged. -
Association for Postal Commerce
Association for Postal Commerce "Representing those who use or support the use of mail for Business Communication and Commerce" "You will be able to enjoy only those postal rights you believe are worth defending." 1800 Diagonal Rd., Ste 320 * Alexandria, VA 22314-2862 * Ph.: +1 703 524 0096 * Fax: +1 703 997 2414 Postal News for May 2013 May 31, 2013 Post & Parcel: Post Danmark suffered a massive IT network failure on Wednesday, which took out its track and trace system. The national postal operator in Denmark said the disruption to its communications systems also meant that customers were unable to contact customer service regarding their inability to track their packages. Despite the problems, the company insisted yesterday that it is now back to delivering letters and parcels on time. Post & Parcel: PostNL will be increasing its prices from the beginning of August, with the basic rate for a domestic letter rising 11% to 60c. The Dutch postal service said the rate increases are necessary to counter the impacts of the country’s 8-10% annual decline in mail volumes. Letters going to European destinations will see rates rise to 96c, while letters going to the rest of the world will be charged at EUR 1. Business rates will also increase from 1st August, the company said. The basic rate for franked mail will be EUR 0.52. Despite beginning a “rigorous” series of restructuring effort and cost-saving plans, PostNL said its universal postal service is loss- making as a result of the large volume declines, while it continues to meet its obligation to guarantee mail delivery within 24 hours and maintain networks of 2,000 post offices and 15,000 mailboxes. -
Best Maximum Card World Competition for the Year 2012
BEST MAXIMUM CARD WORLD COMPETITION FOR THE YEAR 2012 CONCOURS MONDIAL DE LA MEILLEURE CARTE MAXIMUM 2012 1.- ALAND TITLE: ”SANTA’S LITTLE HELPERS AS SKATING JUDGES” CREATOR: Mrs. Kertu Ekholm STAMP:Issue: Oct. 9, 2012. For: Christmas Mail CARD: Tuomareipelia, nr. 1631(design by: Virpi Pekkala) CANCEL:First Day, Marienhamn, concordant illustration (skating shoes) BEST MAXIMUM CARD WORLD COMPETITION FOR THE YEAR 2012 CONCOURS MONDIAL DE LA MEILLEURE CARTE MAXIMUM 2012 2.- ALDERNEY TITLE: THE SINKINING OF THE TITANIC (on card: 1912 painting by Willy Stoewer) CREATOR: Terry Watson STAMP:Issue: Feb. 22, 2012. For: Centenary of the Titanic 1912 – 2012 CARD: 1988 Dover Publication, Inc CANCEL:First Day, Alderney, special illustration (helm & flag) BEST MC WORLD COMPETITION FOR THE YEAR 2012 CONCOURS MONDIAL DE LA MEILLEURE CM 2012 3.- ANDORRA TITLE: HENRY IV Co-prince (b.1553, r.1572, d.1610) CREATOR:Les Maximaphiles Francais STAMP:Issue: Nov. 8, 2012. For: Joint ISSUE Andorra-France CARD: Musee national du chateau de Pau CANCEL:First Day, Pricipat d’ Andorra, special illustration BEST MAXIMUM CARD WORLD COMPETITION FOR THE YEAR 2012 CONCOURS MONDIAL DE LA MEILLEURE CARTE MAXIMUM 2012 4.- ARMENIA TITLE: TATEV MONASTERY, 8th century CREATOR: Sedrak Nersesyan STAMP:Issue: Dec. 27, 2012. For: Cableway(5,7km) to Tatev Monastery CARD: Armenian Comm. Edition, 2012 CANCEL:First Day, Yerevan, special illustration (cablecar). BEST MAXIMUM CARD WORLD COMPETITION FOR THE YEAR 2012 CONCOURS MONDIAL DE LA MEILLEURE CARTE MAXIMUM 2012 5.- AUSTRALIA TITLE: PINK-EARED DUCK (Malacorhynchus membranaceus) CREATOR: Australia Post (Photo: Steven Kuiter) STAMP:Issue: Mar.6, 2012. For: Australian Waterbirds CARD: Australia Post, (Photo: Steven Kuiter) CANCEL:First Day, Riverview Qld, concordant illustration (triple) BEST MC WORLD COMPETITION FOR THE YEAR 2012 CONCOURS MONDIAL DE LA MEILLEURE CM 2012 6.- AUSTRIA TITLE: FRITZA RIEDLER, 1906 painting by Gustav Klimt CREATOR: Peter Riedl STAMP:Issue:July 14, 2012 For:150th Birth Anniv.