Powering a Modern Switzerland Annual Report 2020 Powering a Modern Switzerland
Powering a modern Switzerland Annual Report 2020 Powering a modern Switzerland Customer-centric, trustworthy, committed Foreword 2 Key events 4 7,054 million 178 million Board of Directors and 6 francs in operating income, francs in Group profit, Executive Management down 1.6 percent year-on-year. down 77 million francs year-on-year. Business results 8 Strategy 14 Markets 24 Logistics Services 26 1,706 million 191 million Communication Services 32 With a fall of 5.6 percent, the Thanks to booming online PostalNetwork 36 volume of addressed letters retail, PostLogistics delivered Mobility Services 40 declined again in 2020. 23 percent more parcels in Switzerland. 1 Swiss Post Solutions 44 PostFinance 46 Employees 50 Public service, society and 56 the environment 124 billion 127 million Five-year overview 63 francs, up by 3.3 percent, PostBus transported of key figures represents the level of average around 24 percent fewer PostFinance customer assets. passengers in 2020 due to the coronavirus pandemic. P 81 points 30% Customer satisfaction is the CO2 efficiency remained at a high level, improvement over 2010 as in the previous year. achieved by Swiss Post by This Annual Report is supplemented by a the end of 2020. separate Financial Report (management report, corporate governance and annual financial statements), comprehensive Business Report key figures and a Global Reporting Initiative Index. Reference documents can be found on page 62. These documents are available in electronic format in the online version of the Business Report 1 For the new definition of parcel volumes, see the Financial Report, page 33. at annualreport.swisspost.ch.
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