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Happenings at Ncr (The Following Is Excerpts from Two Messages Sent by Bill Nuti to All Employees.)

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Happenings at Ncr (The Following Is Excerpts from Two Messages Sent by Bill Nuti to All Employees.) Newsletter Volume 13, Issue 1 NCR RETIREE NEWS Official publication of NCR REA, Inc. www.ncr-rea.org 1st Quarter 2009 WHAT’S INSIDE I N THE NEWS NCR—Experience a new world of interaction Front Page Story 1 From the President 2 NCR: Experience a new world of interaction It’s fresh, contemporary and customer-focused. It speaks to what consumers Did You Know... 3 demand and what businesses need. It’s NCR’s new brand identity. See it yourself by visiting www.ncr.com when you get a few minutes. We hope you In Memoriam 4 like it. Welcome to New 4 Our refreshed NCR brand is based on research conducted with many custom- Members ers around the world, as well as others in the industries we serve. Since NCR From Our Members 5 separated from Teradata, just over a year ago, we have refined our vision and expanded our business strategy so we can lead the way to the next generation NCR Announcement 6 of customer interactions. NCR's vision is to lead how the world connects, interacts, and transacts with From Our Members 8 business. The world is evolving faster than ever, driven by consumer trends Calendar of Events 9 and behaviors, technology innovation and adoption, and business productivity and channel reach. It is a place where consumers are in control of the way F.Y.I. and 11 they shop, bank, travel, and play – even make doctors’ appointments. It’s a Important Contacts world of multiple media channels, from the Internet to PDAs and cell phones The Tale End 12 to kiosks and ATMs. And more importantly, it’s a place where business is personal, and where every transaction is a connection with our customers' brands as well. The new world of interaction offers true business benefits – lowering compa- nies' cost of operations, increasing productivity and freeing up staff to focus on selling higher value services, and building loyalty as companies give con- sumers the choice of how and when they interact with businesses 7X24. Our new positioning statement – ‘Experience a new world of interaction’ and a fresh and innovative look and feel underscores not only our deep industry and technological expertise, but also our cross-industry knowledge of how consumers want to interact with business. Stay tuned to hear more good news, as NCR is intensely focused on helping businesses build better, stronger, more enduring relationships with customers in the months and years ahead -- by delivering a whole new world of customer interactions. NCR Retiree News Page 2 Board of Trustees FROM THE Gordon Meister, president Jim Carroll, vice P RESIDENT president Lou Bordonaro, treasurer Ken Carr, secretary Due to the current economic condi- Peg Butts tions we are currently experiencing Vern Henkener from the financial crisis and global Herb Maxwell recession, and the continuing eco- Howard Reams nomic problems expected through- Chuck Stuart out 2009, the Board of Trustees unanimously decided to cancel the NCR REA 2009 Homecoming event scheduled for September 25-26, 2009. Our mission is to keep members informed on is- While we regret taking this action, sues related to NCR Cor- we did so in light of the member poration and other mat- ters of interest. REA was costs to participate in the various started in 1996, and helps activities of Homecoming, as well perpetuate the legacy of as travel expense, lodging, and NCR Corporation and its meals, for our out of town members. people. Membership in NCR REA is a great way to We believe these costs would be dif- stay connected to NCR ficult to justify given the current and its people. economic environment, and atten- dance could be negatively impacted. ___________________ Your trustees concluded, for the rea- NCR Retiree News is pub- sons indicated, we should not ex- lished four times per year, pend the resources required to hold by: Homecoming in 2009. NCR REA, Inc. P. O. Box 218 Germantown, OH 45327 We will advise the timeframe of Phone: (937) 285-0014 Homecoming IV at a later date, as [email protected] the economy begins to recover from [email protected] the current economic conditions. The NCR REA annual meeting has 1st Quarter 2009 printed and been scheduled for Thursday, Sep- distributed by Think Patented, Dayton, OH tember 24, 2009 as required by Arti- cle III in our Code of Regulations. Copyright© 2009by NCR REA, More information on this event will Inc. No reproduction without be published in future newsletters. written permission of NCR REA, Inc. Dennis Neufarth, Editor Sincerely yours, Printed in the USA Gordon Meister President NCR Retiree News Page 3 DID YOU KNOW... S TORY SUBMITTED BY KEN CARR, REA SECRETARY. Y OU CAN CONTACT KEN AT KENC032@AOL. COM [First, let me say that since the last newsletter, I have come From the beginning, he realized that if his new across another account of Mr. Patterson’s purchase of NCR company were going to be successful, he would and found another name listed as the seller. Further research indicates that Mr. Jacob Eckert had sold controlling interest have to make cash register a byword in the vo- to a Dayton businessman by the name of George Phillips. cabulary every merchant in America. He tackled Mr. Patterson made the purchase from Mr. Phillips. Author] the problem of publicizing his unknown product and convincing merchants that their centuries-old Last quarter, “Did You Know” dealt with NCR method of handling money was not adequate. In before Mr. Patterson bought the business and his efforts to educate retailers, he blazed a trail of ended with his purchase of the business for $6,500 sales techniques that are in use yet today. He was in 1884. Here is the rest of the early story. the first to have a school for his salesmen, to es- Mr. Patterson was pleased with his purchase and tablish sales quotas, to hold regular sales meetings was confident that it was the beginning of some- and conventions, to teach salesmanship through thing big. That confidence was short lived. When visual media such as pictures, slides and movies, and to use direct mail advertising. he announced the news of his new purchase, it was met with disbelief and jeers from his Dayton Profits were immediately put back into the busi- business associates. Mr. Patterson was shaken by ness to improve the product, to finance a growing that reception. He quickly returned to Mr. Phillips work force, to add production lines at the new and requested that the sale be cancelled, which manufacturing facility, to expand the educational was met with a definite “no”. He even offered Mr. programs, and to advertise the advantages of the Phillips $2000 to cancel the sale and take back the cash register to the business world. stock. Still it was a “no”. Mr. Phillips reportedly said, “Take it back, I wouldn’t take it back if you Early NCR salesmen would take with them a full gave to me.” Mr. Patterson’s reply was prophetic. size cash register when calling on a potential cus- “Very well, I’m going into the cash register busi- tomer. They were often met by unhappy clerks ness and will make a success of it.” I wonder if with verbal threats and, many times, actual vio- the reaction by his Dayton business associates and lence. The clerks resented the new machines call- the sarcastic attitude of Mr. Phillips didn’t just ing them “thief catchers”. (Sound familiar? Re- play a part in his passion to succeed with his new member the negative reaction of grocery checkout adventure. clerks to the early laser scanners). To foil the hos- tile actions of the clerks, Mr. Patterson had a One of Mr. Patterson’s first moves was to change midget, three-key demo model made and sent to the name of the company from The National his salesmen. When calling on a potential cus- Manufacturing Company to the National Cash tomer, the salesmen could easily enter a business Register Company. Then he immediately set out carrying the demo cash register hidden away in a to improve the early Ritty machines. The Ritty small case. Then, they could show it to the mer- paper roll register, which involved the bothersome chant in a back room, close the sale, and leave counting of holes and then the adding together without the clerks ever knowing about it. those totals, was abandoned in favor of the detail adder which used counter wheels to indicate sales. With the introduction of the cash register in Eng- This unit, in 1900, led to the cash register that land in 1885, NCR laid the foundation for becom- would mechanically add all subtotals into a grand ing the global business it is today. total. Other improvements followed in rapid suc- cession. NCR Retiree News Page 4 I N MEMORIAM This column depends on your contribution of information about the deaths of your former co-workers and friends who were NCR employees. Please send a copy of the obituary or information to us. We extend our sincere sympathy to the families of these former NCR employees. Alben, Charles A. Bryant, Shirley, Cantonville, MD Fawl, Robert (Bob),76, Phoenix, AZ Gray, Mary Rita, 84, Dayton, OH Rupert, Clyde Leroy, 85, Columbia, MD Shuff, Paul S., Sun City, AZ WELCOME TO NEW MEMBERS Allgood, George Donald, Temple GA Haley, Martha, Dayton, OH Ayres, William (Bill), Sacramento, CA Harloff, Robert (Bob), Reno, NV Ball, Richard (Dick), Centerville, OH Hodges, Larry, Centerville, OH Birch, Robert (Bob), Centerville, OH Jensen, Roger, Kettering, OH Black, Kathy, Portland, OR Jump, Hosea, Goshen, IN Blewitt, Charles (Charlie), Allen, TX Kliesch, Jerri, Morrow, OH Brown, Gene, Escondido, CA Macy, Mike, Woodstock, GA Caliebe, Ralf B., Tigard, OR Moore, Barbara K.
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