RATP Group, RATP and RATP Dev A new dimension, new ambitions RATP Group, RATP and RATP Dev

RATP Group RATP in Île-de-

RATP Dev Metro operation and maintenance RATP Group Our mission Offer a premium mobility service at the lowest cost for the community

3 The RATP Group in a nutshell…

th 264 M€ 5largest stakeholder net income in (+61% / 2010) in the world

AAA >56,000 +12 employees million ... people 4980 M€ transported Present turnover each day (+9% / 2010) on 4 continents 4 RATP Group: an overview

. Design Transport networks in . Build RATP and the greater Paris . Operate metropolitan area

Operating . Operation of urban transport networks in branches France and internationally

Engineering . Design and building of transport systems and branches infrastructure

.Telecom Service .Real estate branches .Promotion of spaces .Expert assessment: Urban mobility

5 Focus on RATP Dev, the operation branch RATP Dev: a transport specialist

. An affiliate of the RATP group, self-governing operator

. The choice for growth in France and world over thanks to support from the parent company RATP

. A new dimension: More than 50 branches in 2011

RATP Dev in 2011:

9500 employees

678 M€ turnover

12 countries 4 continents 7 RATP Dev worldwide

Geneva – Avenches Algiers S W I T Z E R L A N D A L G E R I A – Modena – Rome – and Borgo San Lorenzo- Arezzo – U N I T E D K I N G D O M Genoa – Belluno C H I N A I T A L I E

UNITED STATES

PENNSYLVANIA

TEXAS S O U T H K O R E A

Hong Kong- Macao C H I N A

Mumbai I N D I A

Johannesburg - S O U T H A F R I C A São Paulo B R A Z I L

Casblanca M O R O C C O 8 RATP Dev in the world: a Joint Venture in

. In January 2009, Transport and RATP Développement decided to combine forces by setting up a 50-50 Joint Venture in Asia

. The JV is headquartered in Beijing and covers , South Korea, India and the countries of ASEAN

. The JV’s main activity is the operation and maintenance of all types of urban transport systems. It currently operates buses in Nanjing, China, and in Macao, the Tramway, line 9 of the Seoul Metro and is preparing of the Metro

. The goal of the two partners is to increase their growth potential and to become an urban transport leader in Asia. RATP in Île-de-France The RATP has been… the traditional operator in l’Île-de-France

. A state-funded industrial and commercial establishment (entreprise de statut public - EPIC) established in 1949 to manage the world’s first multimodal network > 10 million travellers/day

. Owner and manager of infrastructure facilities on Île-de-France

> 6.5 billion in investments over 4 years (2012–2015)

. A contractual relationship with the STIF reviewed every 4 years

> Delivery of a transport service defined by the STIF for volume and quality

RATP statistics (2011):

45,000 employees billion in turnover 4.3 11 La RATP, c’est… L’opérateur historique de l’Île-de-France

RATP EPIC 2011 . 4354 million euros in receipts +3.6% over 2010 . 295 million euros net income +60.9% over 2010 . 811 million euros turnover +23.8% over 2010

Receipts: 4354 M€ Traffic (in millions)

 Direct receipts 2217 M€  Metro 1,524.2  Expl. contribution 805 M€  RER 468.9  Invest. contribution 892 M€  Bus + 1,109.2  Quality bonus 17 M€  Other services 8.9  Other income 423 M€

RATP statistics (2011):

45 000 employees billion euros turnover 4.3 12 RATP provides… One-of-a-kind expertise in multimodal transit on Île-de-France

14 lines, 301 stations, 350 lines, 7200 stops, 203 km, 714 underground 3900 km, 4564 buses trains

3 lines, 60 stations, 2 lines, 67 stations, 32 km, 108 tramways 115 km, 349 trains 13 RATP… operates 2 RER lines (Regional Express Network)

. 2 high-capacity lines transporting 450 million travellers/year

. Line A (East–West)  35 stations, 74 km, 207 trains  49 km/h commercial speed  Minimum interval 2 minutes  1 million passengers 150 days/year  25% of Paris regional traffic  In 2011: Two new double-decker trains commissioned

. Line B (North–South)  32 stations, 40 km,121 trains  38 km/h commercial speed  Minimum interval 3 minutes  2010–2013: major train renovation programme 1414 RATP… operates an expanding tramway network

. A very suitable alternative in view of today’s expectations

. A tremendous commercial success . 3 lines, 32 km with a minimum interval of 3 min 50 s and a commercial speed of over 20 km/h . Network will exceed 100 km by 2015 with:  3 line extensions  4 new lines to be built

280,000 passengers/day

15 RATP… operates a 350-line bus network

. Broad coverage with over 3900 km of line and 7200 stops… . Great variety of services to meet a great variety of issues: city core, suburbs, night services, express, local services… . Commercial speed of 12 km/h (in Paris) and 15.2 km/h (in the suburbs) . Staff base of 15,000 including 12,000 drivers in 22 bus depots

1 billion travellers/year

+15% growth over 10 years 16

Metro operation and maintenance under RATP

17 Metro – Operate and modernise a hyper-dense network that started over 100 years ago

14 301 lines stations 203 714 km trains

Intervals 1.5 2 minutes automatic lines billion travellers/year 2 1818 Metro – Operate and modernise a hyper-dense network that started over 100 years ago

A leader in automatic metros . Line 14: First standard metro line without driver  Opened in 1998 and extended twice already  450,000 passengers/day for 8.6 km . Automation of line 1: First in the world  A one-hundred-year-old line made over with no interruption of operation  Mixed operation during transition 2011–2012  Enhanced safety, faster, reduced operating costs . : airport liaison opened in 2000, 3 million passengers/year

1919 Metro – Operate and modernise a hyper-dense network that started over 100 years ago

20 Metro - Operate and modernise a hyper-dense network that started over 100 years ago

21 Metro – Operate and modernise a hyper-dense network that started over 100 years ago

22 Metro – How the operation is organised

23 Metro – How the operation is organised

A total of 10,000 persons

Skeleton staff (PCC, GMT, RG) MTS Scheduling and Traffic Unit Department Specialised Unit director Training Regulations Transport 3200 drivers

Operational units SEM Specialised Unit Department Engineering Training and Regulation director

4000 station workers 24 Metro – How the operation is organised Example on one line

Line 7: 19.2 km, 38 stations, 71 trains

One operational unit with 5 hubs: - Transport - Spaces and services - Technical - HR - Finance and management Staff: ≈950

25

Metro – How the operation is organised Example on one line

Line 7: 19.2 km, 38 stations, 71 trains

≈330 drivers for 4 terminals

Rotation in three shifts: Day, Mixed, Night from 5 pm to 1:30 am (2:30 am Friday and Saturday)

26 Metro – How the operation is organised Example on one line

Line 7: 19.2 km, 38 stations, 71 trains

North Centre South

≈380 commercial agents in 3 sectors Rotation in three shifts: Day, Mixed, Night from 5 pm to 1:30 am (2:30 am Friday and Saturday)

27 Metro – How train maintenance is organised

28 Metro – How train maintenance is organised

Train maintenance is done comprehensively by the MRF Department

3565 metro cars, average age 30 years 3200 RER cars, average age 24 years 1124 employees 417 tram modules, average age 7 years

16 different types of stock 60 +350 maintenance sites million km/car 2929 Metro – How train maintenance is organised

AMT

CDT AMP

30 Metro – How train maintenance is organised

 23 Train repair centres (CDT)  22 Train maintenance shops (AMT)  6 Maintenance workshops (AMP) / Centralised tune-up workshops (ARC)  2 Equipment maintenance workshops (AME)  8 new workshops on the drawing board

31 Metro – How train maintenance is organised

Long-term maintenance policy For decades now, RATP has developed a maintenance policy to deliver safe, reliable, available stock, no matter how old it is Through such an effective approach to maintenance:  Stock with an initial life expectancy of 30 years can be used beyond 45 years, even as long as 50 years  Rate of replacement reserve has been kept down to 10%  The additional VK (+25% / 2000) due to increase in use are met with a virtually constant stock fleet

32 Metro – How train maintenance is organised

All maintenance workshops are certified All maintenance workshops are ISO 9001 version 2008 certified ISO 14001 version 2004

33 Metro – How infrastructure maintenance is organised

34 Metro – How infrastructure maintenance is organised

Infrastructure maintenance is delivered by 2 departments: GDI and M2E

880 km single lane 3600 km of high voltage cables 2000 employees 10 000 signals 830 escalators and 500 lifts…

+450 25 maintenance metro stations + RER sites 3535 Metro – How infrastructure maintenance is organised

1- Infrastructure management department (GDI) . Its thrust: transport infrastructure . Its terms of reference mission: develop, service and renew the Metro and RER network infrastructure

What the infrastructure includes:  Electrical facilities  Tracks and associated fixed equipment  Signalling and safety equipment  Civil engineering structures, metro stations, RER parking lots and maintenance workshops for infrastructure related equipment

A staff base of +1800

36 Metro – How infrastructure maintenance is organised GDI

TDE VOIE CT ESO

Energy transformation and distribution (TDE) 7 high voltage stations (63 KV/225KV) 220 rectifier rooms (750V/1500V) 350 lighting power stations (380/220V) 2000 km of cables (15 KV) 420 km of overhead wiring

7 maintenance sites 500 employees 37 Metro – How infrastructure maintenance is organised

GDI

TDE VOIE CT ESO

Tracks and track equipment 560 km of single Metro track 320 km of single RER track 1100 pieces of metro rail equipment 650 pieces of RER rail equipment 160 of tramway rail equipment

8 maintenance sites employees 600 38 Metro – How infrastructure maintenance is organised

GDI

TDE VOIE CT ESO

Transport management (CT)

4760 metro signals 5320 RER signals 80 switching stations 1800 switch tenders 18 traffic control points

8 maintenance sites 350 employees 39 Metro – How infrastructure maintenance is organised

GDI

TDE VOIE CT ESO

Equipment, Stations and Engineering Works (ESO)

1386 a/c units 324 fans on lines 832 fans in stations 913 water extraction stations

2 maintenance sites

220 employees 40 Metro – How infrastructure maintenance is organised

2- Equipment and Space Maintenance Department (M2E) . Its thrust: Equipment in spaces used by travellers . Its terms of reference: Maintenance of metro and RER systems and equipment in traveller spaces

Expertise in three main trades:  Buildings and civil engineering: seats, flooring, plumbing, lock system, fire safety…  Electricity and electromechanical: stations lighting, escalators, lifts, …  Industrial computerisation: sales devices, sound system, traveller information system, safety monitors, telephony…

A staff base of over1800

41 Metro – How infrastructure maintenance is organised M2E 981,850 m2 of surface area 1138 automatic ticket dispensers 9635 cameras and surveillance monitors 1555 visual information systems 832 escalators 496 lifts

3 operational units (North-west, East, South)

42 Metro – Organisation of the operation Results

43 The RATP group: its eye is on the future

. Major challenges facing IDF

. Metro line extensions: Lines 4 and 12 . 4 new tramway lines: T5, T6, T7 and T8 . Express…

. Substantial development ambitions

. Goal of 1.5 billion turnover for RATP Dev in next 5 years (678 for 2011) . Goal of 600 million turnover for SYSTRA in next 3 years (370 for 2011)

44 The RATP group is… a major stakeholder in the project

. 4 lines, 200 km of automatic metro, 72 stations and multimodal hubs

. The RATP is involved as never before with a major share in the engineering studies (70% incl. SYSTRA)

45 The RATP is… an experienced partner for the Hanoi Metro

. Naturally, our affiliates and engineers are prepared to share their expertise and coach the city of Hanoi to successfully implement its major urban transport projects.

46

Metro – How train maintenance is organised

Trains repair center (CDT)

 On each line close to a terminal

 First link in the maintenance chain

 Short-term corrective / preventive interventions

48 Metro – How train maintenance is organised

Train maintenance workshop (AMT)

 One maintenance workshop per line  Preventive interventions (fitness controls, changes of parts, etc.)  Corrective interventions (complicated repairs, troubleshooting)  Trains taken out of service for a day or two

49 Metro – How train maintenance is organised

Maintenance workshop (AMP)

 One workshop per maintenance unit  Parts servicing (bring parts back up to their initial output level)  Repairs to or renovation of body

50