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Annual Report 2017 - 2018

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Annual Report 2017 - 2018 ANNUAL REPORT 2017 - 2018 www.experiencenortherncape.com page | 1 TABLE OF CONTENTS SUBMISSION OF ANNUAL REPORT .............................................................................................................. 3 PART A GENERAL INFORMATION 1. PUBLIC ENTITY’S GENERAL INFORMATION .......................................................................................... 5 2. LIST OF ABBREVIATIONS/ACRONYMS ................................................................................................. 6 3. STRATEGIC OVERVIEW ........................................................................................................................... 7 4. LEGISLATIVE MANDATES ....................................................................................................................... 8 5. ORGANISATIONAL STRUCTURE ............................................................................................................. 9 6. FOREWORD BY THE CHAIRPERSON ...................................................................................................... 10 7. CHIEF EXECUTIVE OFFICER’S OVERVIEW ............................................................................................. 11 PART B PERFORMANCE INFORMATION 1. STATEMENT OF RESPONSIBILITY FOR PERFORMANCE INFORMATION............................................ 14 2. AUDITOR GENERAL’S REPORT: PREDETERMINED OBJECTIVES ......................................................... 15 3. PERFORMANCE INDICATION BY PROGRAMME ................................................................................... 16 4. PROGRAMME 1 – ADMINISTRATION .................................................................................................... 16 5. SUB PROGRAMME 1.1 - OFFICE OF THE CEO ....................................................................................... 16 6. PERFORMANCE INDICATORS AND ANNUAL TARGETS ....................................................................... 17 7. SUB PROGRAMME 1.2 - FINANCIAL MANAGEMENT ........................................................................... 18 8. SUB PROGRAMME 1.3 - HUMAN RESOURCE MANAGEMENT.............................................................. 19 9. PROGRAMME 2 - DESTINATION MARKETING & PROMOTION ............................................................ 20 10. SUB PROGRAMME 2.1 - LEISURE MARKETING ................................................................................... 20 11. SUB PROGRAMME 2.2 – BUSINESS TOURISM..................................................................................... 28 Annual Report 2017/2018 www.experiencenortherncape.com page | 2 TABLE OF CONTENTS PART C GOVERNANCE 1. INTRODUCTION ....................................................................................................................................... 34 2. PORTFOLIO COMMITTEES ..................................................................................................................... 34 3. EXECUTIVE AUTHORITY ......................................................................................................................... 34 4. THE BOARD .............................................................................................................................................. 34 5. RISK MANAGEMENT AND INTERNAL CONTROL ................................................................................... 37 6. INTERNAL AUDIT AND AUDIT COMMITTEES ......................................................................................... 38 7. COMPLIANCE WITH LAWS AND REGULATIONS .................................................................................... 38 8. FRAUD AND CORRUPTION ...................................................................................................................... 38 9. MINIMISING CONFLICT OF INTEREST .................................................................................................... 38 10. CODE OF CONDUCT .................................................................................................................................. 38 11. HEALTH SAFETY AND ENVIRONMENTAL ISSUES ................................................................................. 38 PART D HUMAN RESOURCE MANAGEMENT 1. INTRODUCTION ........................................................................................................................................ 39 2. HUMAN RESOURCE OVERSIGHT STATISTICS ....................................................................................... 39 PART E FINANCIAL INFORMATION 1. STATEMENT OF RESPONSIBILITY .......................................................................................................... 44 2. INTERNAL AUDIT AND AUDIT COMMITTEE GOVERNANCE .................................................................. 45 3. REPORT OF THE AUDITOR-GENERAL TO THE PROVINCIAL LEGISLATURE ON THE ANNUAL FINANCIAL STATEMENTS OF NORTHERN CAPE TOURISM AUTHORITY................ 49 4. ANNUAL FINANCIAL STATEMENTS ........................................................................................................ 53 Annual Report 2017/2018 www.experiencenortherncape.com page | 3 Part A SUBMISSION OF ANNUAL REPORT Honourable MacCollen Jack MEC FINANCE, ECONOMIC DEVELOPMENT AND TOURISM Dear MEC It gives me great pleasure to submit the Annual Report of the Northern Cape Tourism Authority for the financial year 1 April 2017 to 31 March 2018 for your information and scrutiny, as well as for presentation to the Northern Cape Provincial Legislature and other relevant institutions. This report presents our activities and outcomes for the period under review, while at the same time highlighting those challenges faced. It also highlights our contribution towards the development goals of the Province and living the principles of Batho Pele in everything we do. Ensuring that the Northern Cape gets its equitable and increased share of the tourism market has always been and will continue to be a challenging task. I believe that this has been the year in which the Board and NCTA staff truly excelled by closing the gaps and reaching those goals, which were once beyond our wildest dreams. Through hard work and creative ‘out-of-the-box’ approaches, we have managed an unprecedented level of success and a distinctly heightened profile for the Province. It gives our Board great pride to present a notably comprehensive Annual Report, which outlines successes achieved in the finest detail as well as highlighting challenges experienced. We have put in place every possible measure to convey these successes and challenges in a language that is easily assimilated by those working closely with tourism stakeholders as much as those to whom tourism is a relatively new concept in their respective portfolio. I respectfully urge the Honourable MEC to specifically note some challenges with which the Board will continue to grapple and which require the urgent support from the Provincial Executive, to whom we remain grateful for sharing our vision in their continued commitment towards tourism development. Yours sincerely Colin Fortune Chairperson: Northern Cape Tourism Board Annual Report 2017/2018 www.experiencenortherncape.com page | 4 Annual Report 2017/2018 www.experiencenortherncape.com page | 5 Part A PART A GENERAL INFORMATION 1. PUBLIC ENTITY’S GENERAL INFORMATION REGISTERED NAME: Northern Cape Tourism Authority PHYSICAL ADDRESS: 15 Villiers Street Kimberley 8301 POSTAL ADDRESS: Private Bag X5017 Kimberley 8300 TELEPHONE NUMBER/S: (053) 833 1434 FAX NUMBER: (053) 831 2937 EMAIL ADDRESS: [email protected] WEBSITE ADDRESS: www.experiencenortherncape.com EXTERNAL AUDITORS: Office of the Auditor-General of South Africa BANKERS: First National Bank Annual Report 2017/2018 www.experiencenortherncape.com page | 6 2. LIST OF ABBREVIATIONS/ACRONYMS AGSA Auditor General of South Africa Part A MEC Member of Executive Council CEO Chief Executive Officer CFO Chief Financial Officer PFMA Public Finance Management Act TR Treasury Regulations SMME Small Medium and Micro Enterprises SCM Supply Chain Management NCTA Northern Cape Tourism Authority MICE Meetings, Incentives, Conferencing and Exhibitions NTSS National Tourism Sector Strategy SA South Africa NC Northern Cape JMA Joint Marketing Agreement SAT South African Tourism PR Public Relations MTB Mountain Biking UK United Kingdom WTM World Travel Market SSC Supersonic Car IBTM International Business Travel and Meetings HR Human Resources DEDaT Department of Economic Development and Tourism EXCO Executive Committee AFS Annual Financial Statements GRAP Generally Recognised Accounting Practise ITB Internationale Tourismus-Börse VS Versus MOU Memorandum of Understanding GDP Gross Domestic Product NCMA Northern Cape Motorsport Association IYM In Year Management Monitoring ODI One Day International Annual Report 2017/2018 www.experiencenortherncape.com page | 7 Part A 3. STRATEGIC OVERVIEW 3.1 Vision The Northern Cape to be one of the most preferred tourist destinations in the world. 3.2 Mission To be catalysts for the economic empowerment of the people of the Northern Cape through tourism promotion programmes that will contribute to the GDP of the province. 3.3 Values Our values are: • Respect and recognition for our people; • Acting with integrity; • Caring for our employees; • Responsibility and the acceptance of accountability for the outcomes of our actions; and • Pushing the boundaries of excellence in everything we do. 3.4 Overview Given our
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