2016-2017 ANNUAL REPORT A message from OUR CATCHMENT COMMUNITY THE EXECUTIVE DIRECTOR

Davenport-Perth Neighbourhood and Community Health Centre Bloor Street, the West Railpath, Corso Italia, and serve AND BOARD CHAIR (DPNCHC) is a vibrant multi-service agency in Toronto’s west end. as our catchment borders.

This diverse area has experienced dramatic changes in recent years, Persistent and systemic issues such a housing access, food security, and rising property values have benefitted many of our community’s precarious employment, and discrimination negatively affect the health Our sense of belonging is a crucial part of our overall You’ll read about many of these exciting efforts in the homeowners. But not everyone is prospering equally. and wellbeing of many of our community members. wellbeing. Studies have shown the clear connection pages that follow. For example, our new Community between the quality of our relationships and the state of Choice Pharmacy (page 8) is working to “close the our physical and mental health. loop” and provide more comprehensive care to our Kim Fraser Health Centre patients, the DPNCHC Photo Project Executive Director Feelings of belonging can also have an extraordinary (page 11) brought together community members ripple effect: People who are connected to their aged 13-80 to share their perspectives and personal 46% of residents are 21% of our Health Centre communities are far more likely to volunteer their time, narratives, and a new youth-focused edition of our value diversity among their neighbours, and feel that first-generation immigrants clients are uninsured award-winning Surfing Tsunamis (page 7) program Martin Ship their lives have greater purpose. continued to build our reputation as a hub for mental Board President people live in the neighbourhoods 81,000 Since 1984, DPNCHC has worked to strengthen these health support. that make up our catchment 34% of tenant households are paying feelings of belonging in our catchment and beyond. 17% of residents are low-income The Centre is now halfway through our ambitious or more of their income in rent 30% Through our integrated Health and Neighbourhood strategic plan — one that has evolved and expanded Centre programming, we’ve supported our clients over the years in response to changes in our area and to improve their health and wellbeing, forge new its residents. We will soon begin another extensive friendships, connect with local resources, develop their community needs assessment to inform our strategic leadership skills, and work together to improve their priorities moving forward. living conditions and prospects for the future. We are tremendously proud of all that’s been This year, we expanded our reach and welcomed new accomplished over the past year, and grateful to faces into our community. We focused our attention our ever-widening community of volunteers, donors, on underserved populations — such as the trans staff, board, and community members. Together, community, young adults with mental health needs, we’re creating a true community of belonging here in and families with children who are deaf — and used Toronto’s west end. their knowledge and experiences to inform our new programming. Spotlight on DPNCHC’s 2014-2019 Early Years Centre is a supportive place where STRATEGIC PLAN parents, caregivers, and children aged 0-6 can play and learn together in a bustling drop-in Mental Health environment. Pre-school We will focus on early intervention and support for people aged children benefit experiencing mental health challenges. from interacting with their peers, while parents learn Health Promotion about healthy childhood We will improve the health and well-being of at-risk populations development and expand through targeted health promotion initiatives. their local social networks. Babies respond to tactile signal To encourage participation among Health and Academic Outcomes while still in the womb, and this Deaf families beyond our catchment Children, youth and families will experience improved deep connection to their mother’s % area — primarily in affordable housing

touch continues after birth. A gentle 83 jurisdictions in — Early YEARS EARLY health and academic outcomes. of participating parents reported massage from a caregiver can Years staff provided families with TTC feeling a greater sense of attachment soothe and comfort infants, help tokens, and would often escort them to their child Youth to regulate their sleeping patterns, from the subway to the Centre We will improve the health and well-being of youth in our and release tension in their muscles. Effective and open communication community, especially those who experience barriers. It can also have significant effects is a critical component of a healthy on the person giving the massage: childhood. In (add month) 2016, regular physical contact can relieve % Seniors DPNCHC launched the Parent parents’ own feelings of stress and 100 We will improve the health and well-being of seniors in our Child Mother Goose Program for strengthen their sense of attachment of parents said the rhymes and community, especially those who experience barriers. Deaf parents and parents with and bonding to their child. songs they learned supported their A VILLAGE IT TAKES Deaf children. It was designed to relationship with their child. Organizational Capacity In (add month and year), DPNCHC strengthen the ASL language skills of hearing parents, and to increase We will build organizational capacity to respond to changing began offering its Infant Massage knowledge and awareness of the stakeholder priorities. Program, where 17 adults and 17 children benefitted from the soothing culture, practices, and abilities of % power of touch. Deaf people. 100 said the group helped to improve communication with their child.

DAVENPORT-PERTH NEIGHBOURHOOD AND COMMUNITY HEALTH CENTRE 5 Spotlight on Spotlight on At DPNCHC’s Youth Clients of DPNCHC’s department, young people Health Centre are served aged 6-24 build skills, by an integrated team access resources, make of physicians, nurse new friends, and give back practitioners, counselor/ to their community. For therapists, registered many of Toronto’s young nurses, a pharmacist, people, precarious work physical therapist, and

is rapidly becoming the YOUTH a community dietician.

new normal. Last year, From a case of the flu, DPNCHC aimed to support to the management of youth in navigating this chronic conditions, staff challenging employment members work together to landscape by offering ensure our clients receive

educational resources MAKING THE Youth department staff provided DPNCHC staff also joined forces Workshops topics included mental As young people transition into To provide more equitable and comprehensive support for and pre-employment skills CONNECTIONS outreach and support for two with a group of post-secondary health, substance use, healthy adulthood, they often find it difficult comprehensive care to our trans their health and wellness sessions of a Pre-Employment practicum students to launch a new sexuality, homophobia, masculinity, to access the mental health services % and gender-diverse clients, essential training sessions. needs. Skills Training group in partnership series of Life Skills Workshops AIDs, and stigma, and were selected they need. To fill these gaps — 100 clinical staff at DPNCHC are of participants who completed the with St. Stephen’s Community for 54 participating youth. These from the findings of a recent while appropriately addressing the undergoing training through Rainbow program indicated a change in DBT House Employment and Training timely and informative sessions community needs consultation with complexity of their mental health Health. A nurse practitioner and skills, knowledge or behaviour Centre. This comprehensive program were facilitated by staff from partner young people in the area. challenges — DPNCHC launched medical doctor at the EdgeWest provided 126 hours of skills training agencies Planned Parenthood of a youth-specific version of its Youth Clinic recently completed the to 26 at-risk youth. Toronto, Black Coalition for AIDS comprehensive, award-winning program, and a counselor/therapist It a huge relief to know I Prevention, YMCA Youth Substance Surfing Tsunamis Dialectical I think this group would help will follow suit in November 2017. have somewhere to go, Our ambitious targets for the Abuse Program, and St. Stephen’s % Behaviour Therapy (DBT) skills anyone going through emotional SERVICES HEALTH especially when I don’t program weren’t fully met, as youth Community House. group. dysregulation. It doesn’t only know what is wrong with participants faced challenges in their 84 of participating youth told us they teach skills, it ultimately gives my body and there’s personal lives that made it difficult for This free, 20-week program was developed or enhanced skills people hope. % nowhere else I can get the them to fully commit to the program. delivered to a group of youth aged PARTICIPANT 96 attention I need. Some participants were forced to 16-25. It equipped participants of EdgeWest clients would EDGEWEST CLIENT quit, while others expressed interest with valuable skills to manage recommend the clinic to a friend or in re-starting the training once their % their emotions, improve distress family member lives are more settled. However, 83 tolerance, develop mindfulness, and a full 50% of the youth who increased their knowledge of communicate more effectively. participated are currently working or resources and supports in employment placements. INCREASING ACCESS FOR THE UNDERSERVED

6 DAVENPORT-PERTH NEIGHBOURHOOD AND COMMUNITY HEALTH CENTRE 7 Spotlight on Spotlight on In early 2017, we DPNCHC’s Adult Services welcomed an exciting new supports community addition to our roster of members — especially services. The Community those facing to significant Choice Pharmacy is challenges — to improve located on the Health their health, manage Centre’s ground floor. crises, integrate into the Open six days a week, it’s neighbourhood, and available to all DPNCHC access local resources. patients — and to the ADULTS general public.

We spoke with Pharmacist Sunny Lalli about the new facility, and how it can How would you describe the role they need. It greatly increases The Harm Reduction Program is a Unfortunately, DPNCHC lost our of a community pharmacist? the chances of a patient being Community Choice “close the loop” for many in mobile service that offers support, integrated services from Legal Aid % compliant. Pharmacy Hours education, supplies, and referrals Ontario (LAO) in mid-2016. Program our community. Pharmacists are among the most 100 to adults who use drugs. In 2016, staff are still able to make referrals can make more informed decisions accessible health care providers. At What’s it like working with the

we strengthened our service by to the agency, but the loss of an AND SELF-RELIANCE

about their life in BUILDING STRENGTH Community Choice, we’re literally Health Centre? Monday: 9am-8pm right on the ground floor — I’m often expanding our drop-in sessions. Staff on-site office at the Centre has Tuesday: 9am-5pm the first person people see when Being able to connect with doctors held workshops in three locations, slightly extended wait times for

they enter. We have time to spend directly, and building that trust, is Wednesday: 9am-8pm and worked alongside participants to our Settlement Program clients. invaluable. If a patient communicates address topics like food access, legal with patients, we can counsel them, Thursday: 9am-5pm Despite this challenge, our number % My question is, shouldn’t

discover new information about something to me, I can communicate aid, STIs, alcohol use, oral hygiene, of individual clients served was only 93.5 children be reunited Friday: 9am-5pm are better able to deal with the them, and support them in their that to their doctor, and it’s another smoking cessation, and hoarding. marginally lower than projected. with their parents at emotional effects of migrating to needs. of way of ensuring that a patient is Saturday: 10am-2pm The workshops were hugely popular: least as quickly as receiving the most complete care program staff delivered nearly six times Canada Sunday: Closed economic immigrants Why is it valuable to incorporate possible. more workshops and reached nearly % are processed? I think COMMUNITY CHOICE PHARMACY a pharmacy within a Community eight times more participants than On October 25, 2016 DPNCHC Canada can do better. Health Centre? What sort of feedback have you expected! 100 Settlement worker Erika Garcia ERIKA GARCIA received from the community? of Settlement clients are satisfied with Right away, you’re able to close the overall quality of service delivery. presented to the House of Commons the loop with a patient’s care. For The first thing that patients say is Committee on Family Re-Unification. us to be downstairs, and able to “Great idea” or “It’s about time!” Erika was recommended as a There hasn’t been a pharmacy in immediately fill the prescriptions for 35 speaker by the Davenport MP this area for quite a while, and this a patient, we’re making sure that workshops were held from March– Julie Dzerowicz because of her ten proximity is vital for many patients. they’ve received the medications September 2016, engaging 549 people years of experience working with newcomers to Canada.

8 CLOSING THE LOOP DAVENPORT-PERTH NEIGHBOURHOOD AND COMMUNITY HEALTH CENTRE 9 Spotlight on Spotlight on Seniors are especially PNCHC’s Community vulnerable to isolation, and Development and Health tend to feel its effects more Promotion (CDHP) team keenly than other groups. uses advocacy, health Yet 20% of Ontario seniors education, and personal don’t participate in regular skill development to social activities. increase the ability of vulnerable populations to DPNCHC Seniors’ positively affect their own department offers free, health. multilingual programs that promote health, fitness, recreation, and lifelong learning. This year, Seniors staff enhanced In focusing on the parent-child To strengthen these critical On the fitness front, Seniors staff Photography is a powerful medium, Their collection of portraits, dynamic, we often overlook the relationships, staff from Early added a seasonal pole-walking capable of building immediate created in collaboration with local

their programming and HARNESSING OUR COMMUNITY’S POWER significance of the older generation Years and Children & Youth led class, and expanded the popular and lasting connections between photographers, were recently deepened their connections in building healthy families and workshops with 115 seniors. Topics Falls Prevention exercise classes people of diverse backgrounds and displayed at contemporary art gallery to other departments within communities. For seniors, spending included infant and child safety, to eleven community sites and seven experiences. Erin Stump Projects. The images the Centre. time with young people exposes developmental stages, and improving retirement homes in the DPNCHC illustrate the importance of connecting them to new ideas and keeps intergenerational communication area. The DPNCHC Photo Project is a with one another to tell our stories, SPOTLIGHT ON SENIORS their minds and hearts active new intergenerational art program build skills, and ultimately, improve our and engaged. For children and By the end of 2016, more than that brings together community well-being. teenagers, grandparents can offer a 1,000 seniors had taken part in the members aged 13 to 80 to learn % about photography in an inclusive, stronger connection to their cultural 97 61 fitness classes Seniors’ Services expressive environment. Over several heritage, and provide wisdom and of participants felt the workshops offers every week. Even though I am old, I am months, participants met with local advice that they can put into practice gave them greater confidence in happy. I so enjoy being part of artists to learn about portraiture, as they navigate young adulthood. communicating with young people. this project, I learned a lot about build their photography skills, and photography, everyone was so AGING ACTIVELY discuss critical ideas about who we nice, sharing and reflecting on are, where we come from, and where images and stories. For me it is DPNCHCprojects we’re going. an oasis, leaving worries behind #DPNCHCPhotoProject because we are thinking about art and photography. HILDA, PHOTO PROJECT PARTICIPANT

10 DAVENPORT-PERTH NEIGHBOURHOOD AND COMMUNITY HEALTH CENTRE 11 COMMUNITY DEVELOPMENT AND HEALTH PROMOTION COMMUNITY DEVELOPMENT AND HEALTH We are proud to announce a successful 2016-2017 FINANCIALS year that concluded with DPNCHC in a balanced position

2016-2017 REVENUE 2016-2017 EXPENSES

100% 100%

Government $ 4,797,903 84.61% Health Services $ 3,626,759 63.95% $ 4,797,903 84.61% Community United Way $ 376,713 6.64% $ 1,296,246 22.86% Support Services 80% 80% Foundations $ 103,321 1.82% Building and $ 747,581 13.18% And Donations Administration $ 3,626,759 Self-Generated $ 76,916 1.36% 63.95% Total Expenses $ 5,670,586 99.99% Income 60% 60% Other $ 316,014 5.57% Surplus $ 281 0.01%

Total Expenses Total Revenue $ 5,670,867 100.00% $ 5,670,867 100.00% and Surplus 40% 40%

$ 1,296,246 22.86% $ 747,581 20% 20% 13.18% $ 376,713 $ 316,014 6.64% $ 103,321 $ 76,916 5.57% 1.82% 1.36%

0% 0% Government United Way Foundations Self-Generated Other Health Services Community Support Services Building and Administration And Donations Income

12 DAVENPORT-PERTH NEIGHBOURHOOD AND COMMUNITY HEALTH CENTRE 13 Our work is supported and sustained by an incredible community of active citizens. We’d like to thank every donor, funder, and volunteer who their contributed time THANK YOU and money to the Centre in 2016 and 2017.

I love all the staff and how friendly Over the years I have seen a yet professional they are and their Completely non-judgemental, FEDERAL GOVERNMENT MUNICIPAL GOVERNMENT FOUNDATIONS lot of good things come to our constant willingness to help out genuine, caring and attentive care community courtesy of DPNCHC. Public Health Agency of Canada Social Development, Finance and CHUM Charitable Foundation with problems Administration Division Human Resources Skills and Development Royal Bank Foundation Canada Community Service Partnerships(CSP) Program Toronto Foundation – Vital Youth Grant Canada Summer Jobs The Ontario Trillium Foundation Shelter, Support and Housing Administration Division Toronto Star Fresh Air fund PROVINCIAL GOVERNMENT Homeless Prevention Drop-In Over the years I have seen a United Way of Greater Toronto I always feel welcomed. I feel free I would like to come every day of lot of good things come to our Children’s Services Division to just be myself. the week. Ministry of Health and Long Term Care community courtesy of DPNCHC. Community Health Branch Summer Day Program OTHER Toronto Central Local Health Integration Network Parks, Forestry and Recreation Davenport Perth Community Ministry Major Recreation Partnership Program Ontario Seniors’ Secretariat - Four Villages Community Health Centre Elderly Persons Centre Toronto Employment and Social Services Greenhere: Community Reforestation & Investing in Neighbourhoods Ministry of Citizenship and Immigration Greening Initiatives Newcomer Settlement Program (NSP) Toronto Public Health Older Adult Centres’ Association of Ontario Pay Equity (PE) Toronto Urban Health Fund St. Stephen’s Community House Ministry of Education Diabetes Prevention Peer Toronto Arts Council Early Learning and Child Care Leadership Program

Ministry of Advanced Education and Skills Development

14 Serving the DAVENPORT COMMUNITY

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Life happens here.™

E [email protected] 1900 Davenport Road T 416 656 8025 Toronto, ON M6N 1B7 F 416 656 1264 www.dpnchc.ca