EVENT GUIDE The only joined-up customer experience event to drive customer and employee engagement solutions, performance and profitability #engageces www.engagecustomer.com SPONSORED BY: EXHIBITORS: We help businesses grow by providing bespoke Voice of the Customer programmes designed by passionate researchers, technical specialists and graphic designers all under one roof 01489 772920
[email protected] edigitalresearch.com twitter.com/eDRtweet Customer Engagement Summit 2013 Welcome A warm welcome to the second Customer Engagement Summit, the only joined-up customer experience event to drive successful customer and employee engagement strategies for organisations looking to improve customer retention, loyalty, and business performance and profitability The Summit includes world class case studies, presentations from leading practitioners, economists and academics from around the globe, panel discussions and top notch Follow us on Linkedin opportunities for high level networking with peers including a networking party and dose of entertainment thrown in for good measure. The Summit is effectively a ‘mash-up’ - and much, much more - of the content of our hugely successful series of Directors Forums that have run over the past three years. The changing dynamic of the relationship between organisations, their employees and more @engagecustomer especially their customers is already well documented. The pace of that change is being accelerated further by the proliferation of channels our customers are operating across and the fact they are more likely to voice their opinions - increasingly to each other - on how we #engageces engage them across those channels than ever before. www.engagecustomer.com For the first time in history our customers and our employees have access to better technology than the organisations who serve them – the key question now is what do we do about it? Organisations must think long and hard about how their internal silos are impacting on their customer relationships.