Social Care & Housing Team Profiles Version 6 – March 2016 Foreword This Team Profile for Social Care and Housing Services is a brief guide to the roles and responsibilities of each of the teams in the service area, which I hope you will find helpful. The Social Care and Housing service is a complex business, governed within a national statutory framework, to meet local people’s needs. Many of our services are delivered by other organisations and this guide does not attempt to describe all of those providers. We are facing a period of significant change, with the Social Services and Well-Being Wales Act Regulation and Inspection Act and Housing Acts, giving us new responsibilities within a context of rising demand and reduced resources. Our focus is always to safeguard and support people in the most effective and efficient way and this means new models of service delivery and changes to current practice are required. Some of our teams are co-located or integrated with neighbouring public sector agencies and this is the future direction for us. This will ensure we use our resources wisely to meet future needs and it does not mean we can delegate our statutory responsibilities to other organisations. All of our collaboration plans will be based upon evidence of delivering benefits for Torfaen residents, no matter where a particular team or service is located. The team profiles have been published on Sharepoint and will be regularly updated. We have a well developed Members Enquiries system and all enquires should be addressed to Catherine Franklin on 01495 761600 or email [email protected] who will ensure a comprehensive response is provided by the right team member. Best wishes Sue Evans Chief Officer, Social Care & Housing Social Care and Housing Services Leadership Team Left to right: Keith Rutherford, Sue Evans, Gill Pratlett, Neil Howell Sue Evans Chief Officer Keith Rutherford Deputy Chief Officer/ Head of Children and Family Services Gill Pratlett Neil Howell Head of Adult Services Head of Housing & Business Support Senior Management Gill Pratlett Head of Adult Services Joanne Sarah Paxton Lisa Jo Webber Newman Group Beacham Manager Group Manager Group CRT Manager Manager Torfaen Community Resource Team Older Mental GWICES Persons Health Gwent Service Team Wide Integrated Rapid Community Response Equipment Nursing Personal Learning Service Care Team Disability Team Falls Management SII Disabled Service People Integration Day Reablement Service And Activities Improvement Team Hospital Team Adult Safeguarding Duty Pod Senior Management Keith Rutherford Deputy Chief Officer/ Head of Children and Family Services Sue Goddard Anne Sheehan Bernadette Group Group Anderton Manager Manager Group Manager Youth Family Children & Offending Placement Children Family Service & Family Services Services South 1 Collaboration North 1 with Monmouthshire South East Wales Children & Adoption Children Family Service & Family Looked After Services Services Children Team South 2 Collaboration North 2 with Independent Monmouthshire, Performance & Reviewing Newport, Development Officer Torfaen, Safeguarding Caerphilly and Unit Blaenau Gwent Disabled Children’s Team TYPSS Torfaen Young People Support Family Resource Service Team and Sixteen Plus Team Family Focus Team Senior Management Neil Howell Head of Housing and Business Support Direct line management Critical business relationship Elke Winton Eunice Jones Tracy Harris Kay Group Manager Group Manager Human Morris Resources Social Care & Lead Housing Finance Housing Officer Solutions Team Commissioning Unit (Resources Directorate) (Resources Directorate) Private Sector Housing Team Brokerage Homeseeker Business Support Financial Inclusion Performance Team Housing Renewals Housing Strategy & Enabling Performance & Policy Development Supporting People Assistive Technology Team Lead Assessor Adrienne Street The Assistive Technology Team (Lifeline and Telecare) provides a remote monitoring service to all vulnerable residents in Torfaen. The Telecare service objective is to empower service user’s independence, health, safety and wellbeing in the community. Referrals are passed to the Assistive Technology Team, to complete an individual needs based assessment. This is necessary because there is a wide range of equipment that can be used to support risk management and safety at home. The team work in partnership with other agencies including the falls clinic, carers support groups and have recently begun to support a group for carers of people with dementia. The majority of our service users are older persons but we provide specialist support to a diverse client group. Team location Postal address Pontypool Police Station Torfaen County Borough Council Torfaen County Borough Council Social Care & Housing Assistive Technology Team Assistive Technology Team Glan Torvaen Road Civic Centre Pontypool, Torfaen Pontypool, Torfaen NP4 6YN NP4 6YB Brokerage Team Senior Broker Dawn Price The brokerage team was established in 2005 to provide a single access point for the arrangement of domiciliary care packages, utilising the internal intake team and the block providers before sending out the care package request as a mini tender on the Dynamic Purchasing System. Brokerage monitor and report provider activity and availability throughout the borough. One of the key service improvements has been the use of a central point capturing relevant information, for reports, commissioning of services, budget monitoring and contract review. This has allowed the authority to have accurate and up-to- date market information; the team has a key role in monitoring the block contract hours and informing commissioning strategies. Brokerage has provided considerable savings in care management time as they no longer have to spend time arranging care packages and respite, so can concentrate on other aspects of their role. Brokerage is a central point of contact for finance and care managers to provide information on a service users care package. Brokerage continues to book block respite and monitor the utilisation of these respite beds and also manage the short stay unit diary. Brokerage also ensures DRAIG is up to date with services arising out of carers assessments and ensure services users attending day activities or receiving supported living are entered onto DRAIG. Team location and postal address Torfaen County Borough Council Social Care & Housing Brokerage Team 5th Floor, Civic Centre Pontypool, Torfaen NP4 6YB Business Support Team (BST) Team Leader Catherine Franklin The team provides a management and business support service across a range of key corporate and service area functions with responsibility for: Responsible for information security and the development of robust Information management systems for Social Care & Housing (SC&H) Manage Data Protection requests for SC&H Manage Freedom of Information requests for SC&H Manage Members’ Enquiries for SC&H Business management support: constitutional matters, committee management, business monitor (for service area), Procurement and implementation of Information Technology for SC&H Asset Management strategy and implementation of the Asset Management Strategy for SC&H. including all budget and financial management Lead for corporate office standards for SC&H Leading role in the implementation of the Alternative Working Strategy in SC&H Services Lead role for communication and Public Information PA and secretarial services to the Senior Management Team (SMT). The secretariat work closely with colleagues in other Local Authorities, Health and partnership organisations to support manager’s collaborative working. Central administrative duties, e.g. room bookings, ordering and supply of stationery, furniture and equipment supplies for SC&H Managing intranet content for BST and SMT Lead on Welsh Language Act requirements/implementation of Standards for Service Area. Team location and postal address Torfaen County Borough Council Social Care & Housing Business Support Team Floor 5, Civic Centre Pontypool, Torfaen NP4 6YB Children and Families Teams Team Managers Sue Radford North 1 Iain McMillan North 2 Carol Dawson South 1 Natalie Poyner South 2 Torfaen Social Care & Housing Children’s Services has been designed to base teams within local communities and work with families, partner agencies and voluntary groups to achieve improved outcomes for children. The four teams cover all areas across the borough comprising of: North 1: Blaenavon, Absersychan, Pontnewynydd, Wainfelin, Cwymynyscoy, Snatchwood and Panteg North 2: Trevethin, St Cadocs & Penygarn, New Inn, Pontypool and Brynwern South 1: Upper Cwmbran, Greenmeadow and Pontnewydd South 2: St Dials, Coed Eva, Fairwater, Two Locks, Croesyceiliog, Llanyrafon and Llantarnam The North and South teams both have a central ‘duty’ system which they share between them. All referrals and child concerns are processed and initial child protection processes are completed. Cases that require on-going involvement are then transferred to the responsible team. Work is undertaken with children referred to us from the age of 0-16 and our responsibilities cover the following areas: Child in Need Child Protection Care Proceedings Looked After Children Adoption Team location and postal address Torfaen County Borough Council Social Care & Housing C&FS North – Teams 1 and 2 6th Floor, Civic Centre Pontypool, Torfaen NP4 6YB Team location Postal address Torfaen County Borough Council Torfaen County Borough