Corner Argyle and Collins Streets, Hobart TAS 7000 Phone: 03 6214 3000 | Fax: 03 6214 3505 a Healthscope Hospital

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CornerCorner ArgyleArgyle and CollinsCollins Streets,Streets,

Corner Argyle and CollinsHobartHobart Streets, TAS 70007000 Hobart TAS 7000 Phone: 03 6214 3000 | Fax: 03 6214 3505 Phone:Phone: 03 6214 3000 03 |6214 Fax: 03 30006214 3505 | Fax: 03 6214 3505 www.hobartprivatehospital.com.auwww.hobartprivatehospital.com.auwww.hobartprivatehospital.com.au A Healthscope hospital. ABN 25 082 134AA 245HealthscopeHealthscope hospital.hospital. ABNABN 25 082 134134 245245 Patient Information Directory 09/2020 PLEASE LEAVE THIS FOR THE NEXT PATIENT. This Directory is the property of the Hospital. PLEASE DO NOT REMOVE.

For your own copy of this guide, For further details see our website: please scan the code with your www.hobartprivatehospital.com.au smartphone camera and a digital 09download/20 will20 begin. Find us on Facebook /20 09 20 Scan Me

Top Tips for Safe Health Care

What you need to know for yourself, your family or someone you care for.

Ask questions 1 You have the right to ask questions about your care.

Findgoodinformation 2 Not all information is reliable. Ask your doctor for guidance.

Understandtherisksandbenefits 3 Find out about your tests and treatments before they happen. Listallyourmedicines Ask your doctor or pharmacist if you need more information about 4 the medicines you are taking.

Confirmdetailsofyouroperationbeforehand 5 Ask to be told who will be doing your procedure and what will happen to you.

Askaboutyourcareafterleavinghospital 6 Ask for a written outline of your treatment and what should happen after you get home.

Knowyourrights 7 You have a number of rights as a patient. Read our guide to find out what they are.

Understandprivacy 8 Your medical information is confidential. You can ask to see your medical record.

Givefeedback 9 Feedback helps health professionals spot when improvements can be made. Downloadourfreebookletat: www.safetyandquality.gov.au/toptips

2 ContentsContents Welcome 4 Hairdresser 16 OurWelcome Vision 44 HandMy Care Hygiene 1612 Who Are The People On My OurAbout STAR The Values Victoria Clinic 45 Healthcare Associated Infections 16 Treatment Team? 12 Our Values - S.T.A.R. 5 Heat Devices 16 Quick Reference Facts for Individual Sessions 14 General Information 6 Hobart Private Hospital 5 Interpreter 16 Dress Code 6 Inpatient Therapy Program 14 About Us 5 Lighting 16 Driving 6 Family And Carers 15 Patients’ Rights, Responsibilities & Mail 16 Housekeeping 6 Expectations 7 Safety And Quality 15 Maintenance 16 Interpreter Service 6 Patient Agreement & Safety 15 Clinical Specialities 10 Laundry 6 MealsPatient & Special Identification Dietary Requirements 1715 Clinical Care 12 Linen And Towels 6 MealSexual Times Safety 1715 Admission 12 Mail 6 NurseSecurity Call Bell 1715 Care Planning 12 Meals 7 PastoralEmergencies Care 1715 DischargeMeal Times Planning 127 PatientProhibited Identification & Restricted Items 1716 EmergencyKitchenette Medicine Services 137 Personal Belongings And Patient Transport 17 MaternityMedications Services 137 Room Search 17 Newspapers 7 Quality & Safety Information 18 Medical Care 13 Electrical Equipment 17 Noise 7 RadioDeteriorating Condition 1817 Allied Health Services 14 Nurse Call System 7 SecurityFalls Prevention 1817 Diabetes Educator 14 Smoking And Alcohol 8 SmokingInfection Prevention And 18 Occupational Therapist 14 Social Media 8 TelephoneControl – Bedside 1817 PhysiotherapistTelevisions 148 TelephoneWhat Happens – Mobile After I Leave 18 PathologyTelephones 148 TelevisionThe Victoria Clinic? 18 PharmacyValuables 148 Day Programs 18 Visitors 9 Valuables & Personal Items 18 Podiatrist 14 Outreach Program 18 Visiting Hours 9 Wi-Fi 18 Social Worker 14 Referral Process For Day Visitor Car Parking 9 VisitorsPrograms & Visiting And Outreach Hours 18 Stomal Care Nurse 14 General Wards 19 Your Admission 9 Discharge 19 General Information 15 Accounts 9 MaternityThe Discharge Process 19 Accommodation 15 Admission Process 9 Leaving Hospital 19 Air Conditioning 15 Orientation To The Ward 10 Medications 20 AllergiesCare Planning And 15 Veterans & War Widows 20 BathroomDischarge Facilities Planning 1015 Payment Information 20 BedsBedside Handover – 15 Self-Funded Patients – Patients Partnering With Patients 10 Boarders 15 Without Private Health Fund Cover 21 Leave 10 Car Parking 15 Patients’ Rights And WorkCover, WorkSafe & Third Party ChildrenResponsibilities 1115 Insurance 21 CleaningPatients’ of RoomsPrivacy And 15 Payment Methods 21 ElectricalConfidentiality Equipment 1115 Our Sponsors for Your Information 21 EmergenciesComplaints, & ComplimentsFire Safety And 16 Suggestions 11 Flowers 16

3 Welcome We would like to welcome you to Hobart Private Hospital. We hope your time with us meets your expectations. As one of the leading private health care providers in Tasmania, our hospital is dedicated to anticipating and exceeding patients’ needs. Your care is important to us. For nearly 20 years, our 146-bed facility has provided a range of clinical services, including general and specialty medical and surgical services, obstetrics, cardiology and angiography, and a 24-hour emergency department. Hobart Private Hospital is fully accredited in accordance with the eight (8) National Safety and Quality Health Service (NSQHS) Standards implemented by the Australian Commission on Safety and Quality in Healthcare. This guide is designed to assist you during your stay. This Hobart Private Hospital Patient Guide features a QR Code on the front cover. By simply scanning the QR Code with a smartphone or tablet camera, the guide is instantly downloaded and can be saved to the device, enabling patients recuperating at home or family members and visitors to have the information on hand at all times. If you have any difficulty understanding it, or have any further questions, please do not hesitate to ask our nursing staff.

Our Vision Our vision is to be a recognised leader of quality private health care services. In delivering our vision, we know that when we provide service excellence for medical professionals and their patients, everything else takes care of itself. Healthscope and Hobart Private Hospital operate in an environment where safety and quality are paramount, comfortably balanced against our responsibility to our shareholders and stakeholders.

Our STAR Values Service Excellence We strive to provide the highest standard of health care. We seek ways to improve our care and service and its delivery.

Teamwork & Integrity We respect each other and openly and honestly communicate to allow us to work together to achieve our goals.

Aspiration Creativity, being forward looking and continuously learning are integral to our jobs and Healthscope’s success.

Responsibility We take responsibility for our actions and consider their impact on others. We make decisions with a balanced focus on financial security and service excellence.

4 Quick Contents Reference Facts for Hobart Private Hospital

DischargeWelcome Time: 10.00am 4 My Care 12 About The Victoria Clinic 5 Who Are The People On My Visiting hours in normal circumstances are as below. But please check the Hobart Treatment Team? 12 PrivateOur Values Hospital - S.T.A.R. website or contact the5 hospital prior to visiting, as certain Individual Sessions 14 restrictionsGeneral Information may be in place and can change6 at any time. Dress Code 6 Inpatient Therapy Program 14 General: 9.00am–8.00pm Driving 6 Family And Carers 15 Maternity: 11.00am–1.00pm and 5.00pm–8.00pm Housekeeping 6 Safety And Quality 15 PatientInterpreter Rest Time: Service 6 Patient Agreement & Safety 15 LaundryCritical Care 2.00pm–4.00pm6 Patient Identification 15 Linen And Towels 6 Maternity 1.00pm–5.00pm Sexual Safety 15 Mail 6 Security 15 CarMeals Parking: 7 Emergencies 15 MealMarket Times Place Car Park (open 24 hours)7 Prohibited & Restricted Items 16 KitchenetteArgyle Street Car Park (first 90 minutes7 free) Personal Belongings And MedicationsMetered parking 7 Room Search 17 Newspapers 7 Electrical Equipment 17 HospitalNoise Telephone Numbers: 7 Deteriorating Condition 17 MainNurse Switchboard: Call System 6214 30007 Falls Prevention 17 FacsimileSmoking Number: And Alcohol 6214 30018 Infection Prevention And AccountSocial Enquiries:Media 6214 30508 Control 17 CriticalTelevisions Care Reception: 6214 31708 What Happens After I Leave DayTelephones Surgery Reception: 6214 35208 The Victoria Clinic? 18 MaternityValuables Unit Reception: 6214 33708 Day Programs 18 Visitors 9 Medical Unit Reception: 6214 3270 Outreach Program 18 Visiting Hours 9 Surgical Unit Reception: 6214 3470 Referral Process For Day Visitor Car Parking 9 Programs And Outreach 18 AboutYour Admission Us 9 Discharge 19 Accounts 9 Hobart Private Hospital has been providing high qualityThe Discharge care since Process opening in 1999. With19 146Admission beds and Process a dynamic team of staff, we9 aim to provide the best possible experience for Orientationeach of our To patients. The War Wed like to think 10of our patients and their families as ‘partners’ withCare our Planningmedical staffAnd in delivering the highest possible levels of care. The hospital is fully accreditedDischarge against Planning the National Safety and10 Quality Health Service Standards. HobartBedside Private Handover Hospital’s – health care team is committed to providing patient-centred care. ThatPartnering is, health With care Patients that is respectful of and10 responsive to the preferences, needs and valuesLeave of patients. We are happy to discuss10 any queries you may have relating to our hospital,Patients’ your Rights stay andAnd plans for your recuperation. Responsibilities 11 Hobart Private Hospital is part of the nationwide Healthscope group of hospitals, which enablesPatients’ us toPrivacy access And the best of services to meet the unique needs of Tasmanians, provideConfidentiality the highest possible standard of11 care and create the opportunity for our staff to workComplaints, in a professional Compliments and productive And environment. We offer a wide range medical and surgicalSuggestions services. 11

Contents We have volunteers and staff available to Patients’ Rights, assist you to complete the online survey ResponsibilitiesWelcome & 4 priorMy Care to discharge from hospital. 12 ExpectationsAbout The Victoria Clinic 5 If youWho do Are submit The Peoplea complaint, On My we will follow Our Values - S.T.A.R. 5 throughTreatment on this Team? as a priority. If you are 12 Hobart Private Hospital recognises notIndividual satisfied Sessionswith the hospital’s response,14 General Information 6 that all consumers have the right to be you can refer your complaint to the Health Dress Code 6 Inpatient Therapy Program 14 provided with information relating to many Complaints Commissioner. Although Family And Carers 15 aspectsDriving of hospitalisation other than 6 you can make your complaint by phone clinicalHousekeeping care and treatment. We would like6 (1800Safety 001 And 170) Quality or in person at their office,15 to adviseInterpreter that Servicewe comply with National 6 theyPatient will ask Agreement you to put & itSafety in writing before15 PrivacyLaundry Principles, and that we value the 6 theyPatient can make Identification any enquiries. You can 15 download a printable complaints form on importanceLinen And of Towels you understanding your 6 Sexual Safety 15 rights and responsibilities, including the their website: http://www.healthcomplaints. Mail 6 Security 15 right to provide us with any feedback on tas.gov.au/. Meals 7 Emergencies 15 your time with us. Meal Times 7 PostalProhibited address & isRestricted GPO Box Items 960, Hobart,16 7001. PleaseKitchenette feel free to ask nursing staff for any7 Personal Belongings And of theMedications following brochures: 7 Room Search 17 • NewspapersRights and Responsibilities 7 Electrical Equipment 17 Noise 7 • Privacy Deteriorating Condition 17 Nurse Call System 7 Falls Prevention 17 • Feedback process. Smoking And Alcohol 8 Infection Prevention And MeetingSocial your Media needs is our priority. We 8 Control 17 continually strive to improve our service to Televisions 8 What Happens After I Leave better meet our customers’ expectations. Telephones 8 The Victoria Clinic? 18 WeValuables aim to make your stay with us as 8 Day Programs 18 comfortable as possible. If you have any Visitors 9 Outreach Program 18 queries, concerns or compliments, please Visiting Hours 9 Referral Process For Day ask to speak with the Nurse Unit Manager Visitor Car Parking 9 Programs And Outreach 18 or the Director of Nursing. Outside businessYour Admission hours, the Hospital Coordinator9 Discharge 19 canAccounts also assist you. 9 The Discharge Process 19 Admission Process 9 After your discharge, you will receive an Orientation To The Ward 10 email from Healthscope inviting you to completeCare Planning a Patient And Satisfaction Survey (we willDischarge have asked Planning you for your email address10 duringBedside the admission Handover process).– Partnering With Patients 10 Leave 10 Patients’ Rights And Responsibilities 11 Patients’ Privacy And Confidentiality 11 Complaints, Compliments And Suggestions 11

7 Rapid Response Systems for Patients, Carers and Families Addressing your concerns is as easy as 1, 2, 3.

Steps 1, 2 & 3

1. Call for bedside nurse

If concerns not alleviated

2. Call for Nurse in Charge

If concerns not alleviated

3. Call Hospital Coordinator on 03 6214 3159

Steps 1, 2 & 3

1. Call for bedside nurse

If concerns not alleviated

2. Call for Nurse in Charge

If concerns not alleviated

3. Call Hospital Coordinator on 03 6214 3159

Corner Argyle & Collins Streets, Hobart (Nipaluna) TAS 7000 Phone: 03 6214 3000 | Fax: 03 6214 3505 | www.hobartprivatehospital.com.au ABN 25 082 134 245 | A Healthscope hospital. 07/2019 Clinical Specialities • Anaesthetics • Infectious diseases • Bariatric surgery • Maternity and a Special Care Nursery • Breast surgery • Neurology • Cardiology • Oral and maxillofacial surgery • Colorectal surgery • Orthopaedics • Dermatology • Physician • Ear, nose and throat surgery • Plastic surgery • Emergency care • Renal medicine • Endocrinology • Respiratory medicine • Gastroenterology • Rheumatology • General medicine • Sleep studies • General surgery • Urogynaecology • Gynaecologic oncology • Urology • Gynaecology • Vascular surgery

10 5 Moments for HAND HYGIENE

FORE A BE CE O DU R R P E

BEFORE AFTER TOUCHING TOUCHING A PATIENT A PATIENT

E R U D E AF C TE RO O R A P R ID E BODY FLU X K POSURE RIS AFTER TOUCHING A PATIENTíS SURROUNDINGS

BEFORE TOUCHING When: Clean your hands before touching a patient and their immediate surroundings. 1 A PATIENT Why: To protect the patient against acquiring harmful germs from the hands of the HCW.

BEFORE When: Clean your hands immediately before a procedure. 2 A PROCEDURE Why: To protect the patient from harmful germs (including their own) from entering their body during a procedure.

AFTER A PROCEDURE When: Clean your hands immediately after a procedure or body fluid exposure risk. OR BODY FLUID To protect the HCW and the healthcare surroundings from harmful patient germs. 3 EXPOSURE RISK Why:

AFTER TOUCHING When: Clean your hands after touching a patient and their immediate surroundings. 4 A PATIENT Why: To protect the HCW and the healthcare surroundings from harmful patient germs.

AFTER TOUCHING When: Clean your hands after touching any objects in a patient’s surroundings when the patient has not been touched. A PATIENT’S To protect the HCW and the healthcare surroundings from harmful patient germs. 5 SURROUNDINGS Why:

Adapted from

www.hha.org.au Clinical Care Care Planning The nurses will discuss with you the care Admission of plan each day. Handover from one shift to another may be undertaken at your Prior to your admission (unless it’s an bedside (with your permission). This is to emergency) you will have been asked to encourage your involvement in planning provide us with your personal and next of your care and to promote continuity of kin details; your current health status and care between nurses. Please feel free to any allergies; your medical and surgical involve family. Other visitors may be asked history; as well as any concerns/issues to leave for the handover to maintain your that may impact on your stay and/or confidentiality. If you are in a shared room, discharge. On your admission, the nurse your preferences will be sought. will check these details with you to be sure that we have the latest and correct Discharge Planning information in order to provide the best The nurses will discuss your discharge care that we can. requirements with you during your If you are reading this prior to admission admission to ensure that planning is we encourage you to complete your smooth and any referrals or resources admission details via the eAdmission are ready for you. See details in ‘Leaving process available on our website. This Hospital’ section on page 19. process is faster, ensures accuracy and retention of all your information and reduces duplication of information for you to complete. It is very important that we have a current, accurate list of the medications you are taking at the time of admission. This may be a list you have compiled or asked your GP to send to the hospital on your behalf. Please bring with you the medications you have been taking. The hospital provides medications that relate to your diagnosis or the reason you are in hospital and these may be covered by your health insurance company. If a prescription is required for unrelated medications, a fee will be incurred. Risk assessments are completed on admission and during your stay. If you are at risk, the nurse will discuss the steps both you, your carers and our staff can take to optimise your health and safety and provide you with written information about risk prevention and the results inform your plan of care.

12 Emergency Contents Medicine Services Medical Care Our Emergency Department is open You are admitted under the care of a 24Welcome hours a day, seven days a week. 4 consultantMy Care who will visit you throughout 12 WeAbout are Theproud Victoria to provide Clinic excellent and 5 yourWho stay. Are Nursing The People staff areOn Myable to contact timely clinical care to people requiring your doctor on your behalf should the Our Values - S.T.A.R. 5 Treatment Team? 12 emergency treatment. A facility fee is needIndividual arise. The Sessions hospital also provides 14 chargedGeneral onInformation attendance, please request 6 24-hour a day medical cover through the furtherDress advice Code from staff. 6 HospitalInpatient Medical Therapy Officer Program and medical staff14 Driving 6 workingFamily in And the CarersEmergency Department. 15 MaternityHousekeeping Services 6 ServicesSafety And provided Quality by the Hospital Medical15 TheInterpreter Maternity ServiceUnit offers large, beautifully6 OfficerPatient are Agreement billed by the & Safety hospital and are15 fully refundable from Medicare. appointedLaundry double bed suites. It also has 6 Patient Identification 15 a five-bed Special Care Nursery. Services Linen And Towels 6 Sexual Safety 15 include antenatal and post-natal classes, Mail 6 Security 15 the Know Your Midwife (KYM) scheme, Meals 7 and a private lactation consultancy Emergencies 15 Meal Times 7 service. We work closely with the adjacent Prohibited & Restricted Items 16 NeonatalKitchenette Intensive Care at the Royal 7 Personal Belongings And HobartMedications Hospital. 7 Room Search 17 Newspapers 7 Electrical Equipment 17 Noise 7 Deteriorating Condition 17 Nurse Call System 7 Falls Prevention 17 Smoking And Alcohol 8 Infection Prevention And Social Media 8 Control 17 Televisions 8 What Happens After I Leave Telephones 8 The Victoria Clinic? 18 Valuables 8 Day Programs 18 Visitors 9 Outreach Program 18 Visiting Hours 9 Referral Process For Day Visitor Car Parking 9 Programs And Outreach 18 Your Admission 9 Discharge 19 Accounts 9 The Discharge Process 19 Admission Process 9 Orientation To The Ward 10 Care Planning And Discharge Planning 10 Bedside Handover – Partnering With Patients 10 Leave 10 Patients’ Rights And Responsibilities 11 Patients’ Privacy And Confidentiality 11 Complaints, Compliments And Suggestions 11

13 Allied Health Services Pathology Pathology services are provided by Diabetes Educator independent diagnostic practices. We can organise for a diabetes educator If pathology services are used, you will be to assist diabetic patients with education billed directly by the provider and not the and support. Your doctor may refer you to hospital. This account may be rebatable this service. If you would like to self-refer, against your private health insurance, please discuss with your nurse. depending on your level of cover.

Occupational Therapist Pharmacy If an occupational therapy assessment is If you do incur fees for pharmacy required in order to assist you to return services, you will be billed directly by home, this service can be organised the pharmacy and not the hospital. whilst you are in hospital. Please contact Medications purchased are your property your Unit Manager to discuss this further. and should either be taken home with you Should an external consultant be required, on discharge or destroyed if no longer a fee may apply. The cost of any alteration required. Please make sure you ask for or modifications required to your home is your medications on discharge. your responsibility. Podiatrist Physiotherapist Visits from a podiatrist can be arranged Hobart Private provides inpatient on a fee-for-service basis. Please contact physiotherapy services for patients. The your Nurse Unit Manager to arrange this cost associated with inpatient treatment is service. covered in the bed fee at no extra cost to you. Social Worker Should you require the services of a social worker, please discuss this with your Unit Manager, who will make the appropriate arrangements on your behalf. The cost of this service is dependent upon the provisions of your health fund.

Stomal Care Nurse If requested by your specialist, visits from a specialist nurse practitioner can be arranged.

General Contents Information Boarders A family member or carer may board AccommodationWelcome 4 withMy Carea patient if extra support is needed 12 (e.g.Who for Arelanguage, The People or familiarity On My – e.g. a HobartAbout PrivateThe Victoria Hospital Clinic has both private 5 patientTreatment with dementia). Team? Please discuss 12 (single)Our Values and shared- S.T.A.R. rooms, each with an 5 your requirements with staff. A fee may be ensuite. Individual Sessions 14 General Information 6 incurred. OurDress rooms Code all have personal bedside 6 Inpatient Therapy Program 14 televisions,Driving radio, telephone and nurse call6 CarFamily Parking And Carers 15 facilities.Housekeeping 6 ThereSafety is And both Quality metered parking and 15 Interpreter Service 6 multi-storiedPatient Agreement public car & parkingSafety facilities,15 Air Conditioning Laundry 6 includingPatient ArgyleIdentification Street Car Park and 15 All rooms are air-conditioned for your Market Place Car Park and metered Linen And Towels 6 Sexual Safety 15 comfort. spaces surrounding the hospital. There is Mail 6 Security 15 no visitor car parking on the hospital site. Meals 7 Emergencies 15 Allergies The local bus terminal is also within Meal Times 7 Prohibited & Restricted Items 16 Please inform medical and nursing staff walking distance of the hospital. Kitchenette 7 of any allergies you may have to any Personal Belongings And Emergency patient ‘drop off’ can occur at medications,Medications substances or food. Your 7 Room Search 17 the front entrance and at the Department allergiesNewspapers will be noted in your files and on7 Electrical Equipment 17 of Emergency Medicine. Once the patient yourNoise medication chart. You will be issued7 is inDeteriorating the care of hospitalCondition staff, the car must17 with a red wristband identifying that you Nurse Call System 7 be Fallsmoved. Prevention 17 haveSmoking allergies. And Alcohol 8 Infection Prevention And Social Media 8 ChildrenControl 17 Bathroom Facilities Televisions 8 WeWhat provide Happens an excellent After I Leaveclinical service Showers have thermostatically controlled Telephones 8 for children. We encourage parents to stay water temperatures to prevent you from The Victoria Clinic? 18 Valuables 8 with their children during their admission. inadvertently having the water too hot. Day Programs 18 Visitors 9 We suggest that favourite toys and other Fresh towels are provided as necessary. Outreach Program 18 items be brought in for your child. Please LiquidVisiting soap Hours and paper towels are 9 discussReferral the Process specific For requirements Day for providedVisitor atCar hand Parking basins in all rooms. 9 yourPrograms child with And staff Outreach in the area they are 18 Should you require additional supplies in Your Admission 9 admittedDischarge to. There is no fee charged. 19 your bathroom, please discuss with staff. Accounts 9 The Discharge Process 19 Nurse call bells operate in the bathrooms. Admission Process 9 Cleaning of Rooms Orientation To The Ward 10 Rooms and bathrooms are serviced daily Beds Care Planning And by Hotel Services staff, including fresh Beds are electrically operated. You can towels, toilet tissue, soap and sanitary raiseDischarge or lower Planningthe back of the bed to a 10 bags. Extra cleaning is conducted in sittingBedside or reclining Handover position – whilst you specified situations where there is any risk remainPartnering in the bedWith usingPatients the simple control10 to managing infection control. attachedLeave to the bed head. The height 10 of thePatients’ bed from Rights the Andfloor may be raised Electrical Equipment or loweredResponsibilities to make it easier for you to 11 In order to ensure a safe environment get in or out of bed. Pressure relieving Patients’ Privacy And is maintained, any personal electrical mattresses are standard on all hospital Confidentiality 11 equipment that you bring into the hospital beds. Complaints, Compliments And must have undergone a safety check Suggestions 11 (Tag & Tested) in the previous 12 months.

15 This includes hairdryers, shavers, phone Healthcare Associated Infections and other personal device chargers, As well as good hand hygiene, health care laptops, electrical cords. E.T.C.S. Testing workers, patients and visitors can also help and Tagging offer a discount price for control healthcare associated infections by: Hobart Private Hospital patients. • Asking visitors to clean their hands Emergencies & Fire Safety before and after visiting you. In the unlikely event of a general • Not allowing visitors to touch your emergency, we ask that you remain calm dressings or equipment around you. and follow the directions of staff. Don’t • Letting nursing staff know if your panic. Staff are trained in emergency dressings need attention or if you have procedures and will accompany you to a any redness or swelling around wounds, safe location. drains of IV sites. The hospital has regular testing of its fire detection and alarm system. An • Asking visitors to delay their visit if they announcement will be made over the public have any respiratory illness, vomiting or address system prior to an alarm sounding diarrhoea. if the alarm is part of routine testing. Heat Devices In a personal emergency you should Heat packs and hot water bottles are not notify staff immediately. Each room has an permitted. Specially approved, low-risk emergency call button beside the bed and packs are available as needed. in the bathroom. If you, a family member or visitor are very concerned about your condition, you or they may activate the Interpreter emergency button. If you require an interpreter to assist in communicating, please inform a member Flowers of staff. Hobart Private Hospital uses the Telephone Interpreter Service of the Visitors are permitted to bring flowers into Department of Health and Human Services. the hospital in most circumstances. If there is a contraindication to having flowers in There is no cost to you in using this service. the room, this will be explained by the nursing staff. Vases are available in the Lighting wards, so please ask the nursing staff for Lights can be operated using the handset assistance. at the bedside. The nurse call bell and television controls are also operated on the Hairdresser same handset. A hairdresser can be arranged upon request. Please contact your ward clerk if Mail you wish to access this service. Mail is delivered daily to the wards and will be distributed to you by your ward clerk. Hand Hygiene Letters can be left at the front reception To protect yourself, other patients and desk for posting by hospital staff. The cost visitors, we promote good hand hygiene of postage is your responsibility. to everyone coming into and through the hospital. Good hand hygiene is either Maintenance washing hands with soap and water or Please advise staff if you notice anything using the hand gel/rubs available at all that needs repair. entrances and in each patient’s room.

16 and in each patient’s room. Handea inl teachhca patient’sre Ass oroom.ciat e d Infections AsHe wellalt hasc goodare Ahandsso hygiene,ciated healthcare Infectio workers,ns patients and visitors can also help control healthcare associated infections and in each patient’s room. andby:As well in each as good patient’s hand room. hygiene, healthcare workers, patients and visitors can also help control healthcare associated infections and in each patient’s room. 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Should you needWe cater advice for Newspapers orspecificHeart: educationHeart dietaryHealthy – Healthy from requests choice a nutritionist,choice –including lower – Lower fatthis food and canfat7 allergies andbePlease arranged. sugaElectrical – r pleasefeel There free Equipment let to maythe ask nursing be your a cost own staff raised pastoral know for on 17this admission. service. Should you needWe cater advice for or specific sugar.educationTriangle dietary from– Notrequests a recommendednutritionist, including this food for can antenatal allergies be arranged. –and please immuneThere let maythe – nursing suppressedbe a cost staff raised patientknow for on sthis admission. service. Should you need advice Noiseor educationHeart –Healthy from a nutritionist,choice – Lower this canfat7 andbevisitor arranged. sugaDeteriorating tor come There in mayConditionto see be you.a cost We raised do ask for 17 this service. Theneed following advice or symbols educationCircle are – vegetarianfrom placed a nutritionist, against choice the. this menu can options bethat arranged. tothey assist first There your present mayselection: beto thea cost ward raised reception. for this service. NurseTriangle:Triangle Call System Not – recommendedNot recommended for for7 antenatalFalls and Prevention immune – suppressed patient17s The following symbols are placed against the menu optionsIf you to wishassist to your have selection: a visit outside the The followingSmoking symbolsantenatalCircle And are – and vegetarian Alcoholplaced immune against choice– suppressed the. menu8 options Infectionto assist yourPrevention selection: And HeartLow Glycaemic –Healthy choice Index –(Preferred Lower fat choiceandregular suga forr visitingpeople times, with diabetes)please talk to the GFSocial patients.HeartGluten Media –Healthy Free choice – Lower fat8 and sugaControlr 17 HeartTriangle –Healthy – Not recommended choice – Lower for fat antenatal andNurse suga and rUnit immune Manager. – suppressed patients S TriangleHeartSoftLow dietGlycaemic –Healthy – Not recommended choice Index –(Preferred Lower for fat antenatal choiceand suga for andr people immune with – suppressed diabetes) patients TelevisionsCircleTriangle Vegetarian – vegetarian– Not recommended choice. choice . for8 antenatalWhat and Happens immune After – suppressed I Leave patients GF Circle:CircleTriangleGluten – Freevegetarian – Not recommended choice. for antenatal and immune – suppressed patients S TelephonesCircleSoft diet – vegetarian choice. 8 LowCircle Glycaemic – vegetarian Index: choicePreferred. PatientThe Victoria Identification Clinic? 18 ValuablesLow Glycaemic Index (Preferred8 choice for people with diabetes) choiceLow forGlycaemic people with Index diabetes. (Preferred choiceYou forDay are peopleProgramsrequired with to wear diabetes) an identification 18 GF GlutenLow Glycaemic Free Index (Preferred choice for people with diabetes) Meal T GFimVisitors es GlutenLow Glycaemic Free Index (Preferred9 choiceband for at peopleall times, with usually diabetes) on your wrist, GF S GlutenSoft diet Free Outreach Program 18 GFS Visiting GF:SoftGluten Gluten Hours diet Free Free. 9 MealsMea land T i S mrefreshments es Soft diet are served from the following times:to enableReferral us Process to confirm For Dayyour identity for S Soft diet VisitorS: Soft Car diet. Parking 9 all proceduresPrograms And and Outreach administration of 18 MealsBreakfast and refreshments are7.30am served from the following times:medications. If at any time this becomes Your Admission 9 Discharge 19 MBreakfastMorningeal T Meali Teame s Times 7.30am10.00am loose or detached, please advise staff Accounts 9 MLuncheal T Mealsimes and refreshments12.15pm are served from immediately.The Discharge Process 19 MealsMMorningea land T iTea mrefreshmentsAdmissione s Process are10.00am served from the following9 times: MealsLunch and the refreshments following times: are12.15pm served from the following times: BreakfastMeals and refreshmentsOrientation To are7.30am The served War dfrom the following10 times:Patient Transport BreakfastBreakfast: 7.30am MorningBreakfast Tea Care Planning10.00am7.30am And Although a large range of clinical tests Morning TeaDischarge Planning10.00am 10 LunchMorning MorningTea tea: 12.15pm10.00am can be carried out at Hobart Private Lunch Bedside Handover12.15pm – Hospital, your doctor may require you to Lunch Lunch: 12.15pm Partnering With Patients 10 undergo investigations at other facilities. Afternoon tea: 3.00pm Leave 10 This may involve transport by either taxi or Dinner:Patients’ Rights5.15pm And ambulance, depending on your medical Responsibilities 11 condition. Costs associated with such Supper: 7.30pm transport will be met by the hospital. Patients’ Privacy And Discharge from the hospital to home in an VisitorsConfidentiality may purchase meals, which may11 be ordered through the nursing staff. ambulance may incur a fee, which is billed Complaints, Compliments And directly to the patient. Suggestions 11

17 Please request an estimation of the cost of For STD calls from your bedside phone transfer home if this is required. There is a you can contact the hospital switchboard complimentary taxi telephone located in the between 7.00am and 7.00pm. front foyer. Telephone – Mobile Quality & Safety Information We ask that mobile telephones and Hobart Private Hospital publishes data handheld receivers be turned off in patient regularly on a range of quality and safety care areas. These devices have the data. You can ask your nurse for the potential to interfere with functioning of information or visit the ‘My Healthscope’ biomedical equipment used throughout the website. You can also view the hospital. departments’ individual results on their Quality and Safety notice boards. Television The television control panel is in the nurse Radio call bell handset and contains on/off, A selection of local radio stations is volume and channel controls. The nurse available through the television system. The looking after you will explain the use of this channel selector on the handset marked remote control. The audio for the television ‘Radio’ operates this function. comes through the handset and is adjustable for your comfort via the handset. Security We appreciate the need for security in Valuables & Personal Items a hospital environment and request that The hospital does not accept responsibility you advise us if you have any concerns for the loss of personal valuables and about the behavior of staff, visitors or possessions. We request that you leave contractors. We take security of babies and all valuables at home, or send them home children very seriously at HPH, so we aim with family or friends as soon as possible. If to accommodate all babies and children in this cannot be arranged, valuables may be our secure lockdown Maternity Unit. Please stored in a locked safe at front reception. consult the staff for more information regarding this process. Wi-Fi Hobart Private Hospital has FREE Wi-Fi. Smoking Please follow the prompts on your device. For the personal comfort and safety of everyone, smoking is not permitted inside or outside the hospital. In the Visitors & Visiting Hours interests of public safety and health, We encourage your family or friends to and in accordance with state legislation, visit you at Hobart Private Hospital but ask Hobart Private Hospital is a smoke-free that they take into consideration your state environment. of health and that of other patients either sharing the room or within the ward. Telephone – Bedside All visitors must re-consider their need to There is a telephone at each bedside. visit if they are experiencing any symptoms Local calls are free of charge. of influenza or gastroenteritis or respiratory To access a local number please dial illness. ‘0’, then the number you require. (Please note that when ‘0’ is pressed no dial tone follows).

18 PleaseContents check the website or contact the Should you not wish to have visitors or hospital prior to visiting to check for any telephone calls, please notify your Nurse restrictionsWelcome as these may change at any4 UnitMy ManagerCare or the nurse looking after 12 given time. you. About The Victoria Clinic 5 Who Are The People On My WeOur kindly Values ask - S.T.A.R.that an adult closely 5 ExternalTreatment hospital Team? doors are locked at 12 supervise visiting children at all times 9.00pm,Individual but access Sessions to the hospital 14 General Information 6 and please check with nursing staff if it is is available via the entrance to the Dress Code 6 Inpatient Therapy Program 14 appropriate that children visit. Emergency Department in Argyle Street. Driving 6 Family And Carers 15 There are comfortable visitor lounge areas We also ask that your visitors protect Housekeeping 6 Safety And Quality 15 on each ward. themselves and others with good hand Interpreter Service 6 hygienePatient by Agreementusing the hand & Safety gel/rubs 15 Laundry 6 availablePatient at Identification all entrances and in each 15 Linen And Towels 6 patient’sSexual room, Safety upon entry and when 15 Mail 6 leavingSecurity the hospital. 15 Meals 7 Emergencies 15 Meal Times 7 LeavingProhibited Hospital& Restricted Items 16 Kitchenette 7 Personal Belongings And Your doctor will discuss your discharge Medications 7 Room Search 17 date with you. Please ensure you make Newspapers 7 Electrical Equipment 17 arrangements for appropriate support and Noise 7 transport.Deteriorating Condition 17 Nurse Call System 7 Falls Prevention 17 If your doctor has approved your discharge Smoking And Alcohol 8 Infection Prevention And for the following day, we ask patients to Social Media 8 Control 17 arrange for transport between 9.00am Televisions 8 andWhat 10.00am. Happens On Afteroccasion, I Leave a patient may Visiting hours are within the times allocated Telephones 8 needThe toVictoria wait until Clinic? the doctor has authorised18 below: Valuables 8 the discharge.Day Programs If you have any concerns,18 Visitors 9 General Wards pleaseOutreach discuss Program these with your nurse. 18 Visiting Hours 9 9.00am–8.00pm PriorReferral to discharge, Process nurses For Day will assist you to Visitor Car Parking 9 identifyPrograms and assist And Outreachwith any specific needs18 Please note that a rest period is Your Admission 9 you may have such as referrals, resourcing recommended from 2.00–4.00pm Discharge 19 mobility aids, community services. Accounts 9 The Discharge Process 19 MaternityAdmission Process 9 They can also provide information relating 11.00am–1.00pmOrientation To The and War 5.00pm–8.00pm**d 10 to transition to aged care facilities. All Care Planning And requirements such as medications, Please note that visits outside these times Discharge Planning 10 equipment, services, instructions and to the Coronary Care and Critical Care Unit Bedside Handover – follow-up appointments will be organised may be arranged with staff. prior to your departure. Partnering With Patients 10 ** Partners or support persons are welcome Leave 10 On discharge, you will be given an at all times. Patients’ Rights And information sheet on how to manage your In orderResponsibilities for our patients to get the 11 condition at home and receive a summary bestPatients’ possible Privacy rest, the And avoidance of of your hospital stay. With your permission, overstimulationConfidentiality is important and therefore,11 a copy of this summary is also faxed to your GP. we Complaints,also ask that Compliments you observe Andour rest periodsSuggestions between 1.00pm and 3.00pm daily11 and limit visitors to two at a time.

19 You will also be given information in regards to contacting your doctor or Payment Information presenting back to our Emergency Hobart Private Hospital has agreements Department with any major concerns. with the majority of private health funds Upon discharge, please ensure that you to cover the hospital charges for your collect all of your possessions when you admission. leave the ward. Please also check with Your account for hospitalisation includes the nursing staff if you need to take any your accommodation and theatre fees and medications or x-rays with you when other chargeable items in accordance with you leave. When you are ready to leave Healthscope’s current fee agreement with the ward, please advise the nurse or your health fund. ward receptionist who will complete your If you have not already contacted your discharge documentation and arrange for health fund regarding any restrictions to a staff member or volunteer to escort you to your cover, the fund can advise you of any the hospital entrance. excess or co-payments that you may still Medications incur. Your medications may change while you You would have been asked to complete are in hospital. It is imperative that you and sign a health insurance claim form on are aware of exactly what your medication admission, which we submit directly to your regime will be upon discharge. Our health fund on your behalf. pharmacist will provide you with the Prior approval is sought for compensable information you require, such as correct patients (e.g. WorkCover and some dose and times of medications. Department of Veterans’ Affairs). At the doctor’s or pharmacist’s discretion It is important that you know that in the you may be provided with a medication event that your health fund rejects your discharge profile. These are provided claim for reimbursement for any reason, the when there have been numerous changes hospital will seek to recover any amounts made to your medication regime or if you outstanding from you. are unsure of your regime. This service is available to all DVA patients. This is why it is important that you check your level of cover with your health fund Veterans & War Widows prior to admission. Special assistance specifically designed It is important to note that you may incur to meet the needs and entitlements of out-of-pocket expenses from any of the veterans and war widows is available following during your stay: through our Better Discharge Planning • Emergency Department attendance Program. Our staff will facilitate your access to this service. • Pharmacy • Pathology • Imaging or x-ray • Surgeon, physician or anaesthetist • Prosthetics or consumables that are not covered by your fund.

20 Self-Funded Contents Patients – Patients Without Private Health Fund Cover IfWelcome you are a self-funded patient you are 4 My CareThank you for 12 requiredAbout The to pay Victoria an estimate Clinic of the total 5 Who Are The People On My amount of the hospital account prior to choosing Our Values - S.T.A.R. 5 Treatment Team? 12 admission or the estimated total cost on Individual Sessions 14 admission.General Information 6 Hobart Private Dress Code 6 Inpatient Therapy Program 14 You will be required to pay any positive Driving 6 Family AndHospital Carers 15 difference in your account on discharge. If Housekeeping 6 the amount paid by you was in excess of SafetyThe And rightQuality choice for 15 theInterpreter amount required Service to cover the cost of 6 Patient Agreement & Safety 15 yourLaundry care, you will receive a refund from 6 Patientquality Identification care.... 15 theLinen hospital. And Towels 6 Sexual Safety 15 Mail 6 Estimated hospital costs are usually SecurityBecause Your 15 providedMeals prior to your admission by your 7 EmergenciesHealth Matters. 15 doctorMeal or Times the hospital. We endeavour at all7 Prohibited & Restricted Items 16 timesKitchenette to provide an accurate estimate, but7 Personal Belongings And unforeseenMedications circumstances can occur, and7 Room Search 17 additionalNewspapers costs may be incurred. 7 Electrical Equipment 17 Noise 7 Deteriorating Condition 17 WorkCover,Nurse Call SystemWorkSafe & Third Party7 Falls Prevention 17 Insurance Smoking And Alcohol 8 Infection Prevention And If your admission was as a result of a Social Media 8 Control 17 WorkCover/WorkSafe, third party or public Televisions 8 liability claim, the hospital would have What Happens After I Leave Telephones 8 sought prior written approval for your The Victoria Clinic? 18 admissionValuables from the relevant insurance 8 Day Programs 18 company.Visitors Any claims that have not been9 Outreach Program 18 approvedVisiting byHours the insurance company will 9 Referral Process For Day be Visitortreated Car as Parkinga self-funded admission and9 Programs And Outreach 18 the estimated hospital costs will be payable Your Admission 9 by you. DischargeOur Sponsors for Your19 Accounts 9 The Discharge Process 19 PaymentAdmission Methods Process 9 Information HobartOrientation Private ToHospital The War acceptsd cash, bank10 The following pages contain cheques,Care Planning money orders,And EFTPOS, VISA information on a curated range of andDischarge MasterCard Planning for any amounts payable.10 services chosen to help you and your A creditBedside card Handover surcharge – may apply. visitors during and after your stay. PersonalPartnering cheques With arePatients not accepted. 10 While a sponsor’s feature in the If choosingLeave to pay by EFTPOS, please note10 guide doesn’t imply an endorsement thatPatients’ most financial Rights Andinstitutions have a daily on the hospital’s part, we would like limitResponsibilities of $1,000. Hobart Private Hospital’s11 to thank them for making this guide frontPatients’ office Privacystaff will Andbe pleased to answer possible. anyConfidentiality questions you may have in relation 11 Please take the time to look through to patientComplaints, fees. ComplimentsHospital staff Andcan provide their services and consider their contactSuggestions details if needed. 11 usefulness to you.

21 Working together to support the Hobart Private Hospital

Dedicated pathologists and staff, providing quality pathology services, from our state-of- the-art laboratory, for practitioners and their patients. Collection centre locations include Hobart Private Hospital, Battery Point, Glenorchy, Kingston, Rosny and Sorell.

For a full list of locations, please visit our website. www.hobartpath.com.au

For information phone, (03) 6223 1955 Working together to support the Hobart Private Hospital MARY OGILVY HOUSE What is special about Mary Ogilvy House?

l Mary Ogilvy House delivers individual service and care, providing a high quality lifestyle in a homely environment. Dedicated pathologists and staff, providing l Happiness, comfort and safety are of prime concern and Mary Ogilvy House’s, dedicated care team and ancillary staff are available at all times. quality pathology services, from our state-of- l We accommodate 80 residents including those in respite care. l Residents are encouraged and supported to maintain their independence at all times. the-art laboratory, for practitioners and their l Home cooked meals – seasonal menu has resident input. l Person-centred care emphasising “Yes Culture”. patients. l A fully equipped Physiotherapy and Fitness Centre operates with a registered physiotherapist and physiotherapy assistant five days a week. l Close to all services. Collection centre locations l ALL ENQUIRIES WELCOME include Hobart Private Hospital, Battery Point, Glenorchy, Kingston, Rosny and Sorell.

For a full list of locations, please visit our website. www.hobartpath.com.au

For information phone, CALL 03 6279 4200 [email protected] (03) 6223 1955 51 Pirie Street, New Town Tasmania 7008 EXPERT ADVICE IS JUST AROUND THE CORNER

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Independent Health Care Service Making Your Life Wonderful As a truly Tasmanian not-for-profit organisation, we know our local community and how we can deliver the best support to build and maintain your independence. This means you can spend more time getting out and about doing the things you enjoy.

Community Care TASMANIA is a multi-award winning specialist in home care provision across Tasmania and fully owned by its members. We exist to provide excellent individualised services that allow our clients to enjoy richness and a quality of life; age with dignity and respect; and live safely in their own home.

Our local team are experts in coordinating and delivering individual support and care services, including all your personal, social and community needs.

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Home Care Package & NDIS Provider Commonwealth Home Support Programme (CHSP) (Home Modifications) Our Home Modification Services can help you with a variety of tasks that can be difficult Nursing Veteran Support to manage on your own, especially when you just come out of hospital. Home modification can include installation of shower grab rails, ramps, hand rails or step Personal Care Home Help modifications, installation and fitting of emergency alarms and more. Phone us to discuss innovative solutions and options Dial An Angel 4 Sunderland Street We also offer Dial An Angel – a 'user pays' service. Regardless of whether you receive government support, you can Moonah TAS 7009 call for assistance. (03) 6228 3899 [email protected] Give our friendly and caring team www. independenthealth.com.au a call on 1300 722 400 to discuss your needs

1300 722 400 [email protected] www.cct.org.au Making Your Life Wonderful As a truly Tasmanian not-for-profit organisation, we know our local community and how we can deliver the best support to build and maintain your independence. This means you can spend more time getting out and about doing the things you enjoy.

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We can help with:

Commonwealth Home Support Programme (CHSP) (Home Modifications) Our Home Modification Services can help you with a variety of tasks that can be difficult to manage on your own, especially when you just come out of hospital. Home modification can include installation of shower grab rails, ramps, hand rails or step modifications, installation and fitting of emergency alarms and more.

Dial An Angel We also offer Dial An Angel – a 'user pays' service. Regardless of whether you receive government support, you can call for assistance.

Give our friendly and caring team a call on 1300 722 400 to discuss your needs

1300 722 400 [email protected] www.cct.org.au

0592 Hobart Womens Specialist CLinics:1815 Honeywell Limited 11/03/16 2:57 PM Page 1

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Six Ways to Beat Heart Attack

1. Check your Blood Pressure 4. Maintain Normal Weight High blood pressure often gives no warning signs and it is If you or your children are too fat the chances of developing necessary to have it checked regularly by your doctor. High health problems are increased. Ask your doctor for a blood pressure sharply increases the risk of heart attack, sensible weight reducing diet or get the Heart Foundation's stroke and other conditions if it goes undetected and publication "Guide to Losing Weight." Bad food habits untreat-ed. With proper medical treatment this disease formed in childhood are hard to break in later life, so it is can be brought under control in most cases. important your children follow a healthy eating pattern. 2. Don't Smoke Smoking greatly increases your risk of heart attack. It is 5. Improve Physical Activity never too late to stop, as evidence shows that damage can Exercise should be fun not a chore. Choose a physical be very quickly reversed. Do not smoke cigarettes and activity you enjoy, make it a family affair, walk the dog, dis-courage your family and friends from smoking. cycle around the park, swim, play tennis, take the family for a sail. Exercise regularly, your doctor can tell you what kind 3. Reduce Blood Fats of activities will suit your age and physical condition. A high level of blood fats (cholesterol and/or triglycerides) increases the risk of heart attack. With 6. Have Regular Check-ups moderated changes in your diet, your blood fats can be Regular check-ups enable your doctor to detect and treat reduced to a safer level. This means reducing total fat intake, conditions that can lead to heart attack and other forms of particularly saturated fats, and cholesterol in rich foods. A heart and circulatory disease. balanced diet is necessary for good health. Ask your doctor for advice or contact the National Heart Foundation in your Heart Foundation State for information on nutritional guidelines for you and National Heart Foundation of Australia your family.

Six Ways to Beat Heart Attack 1. Check your Blood Pressure High blood pressure often gives no warning signs and it is necessary to have it checked regularly by your doctor. 2. Don't Smoke Smoking greatly increases your risk of heart attack. 3. Reduce Blood Fats A high level of blood fats (cholesterol and/or triglycerides) increases the risk of heart attack. 4. Maintain Normal Weight If you or your children are too fat the chances of developing health problems are increased. 5. Improve Physical Activity Exercise should be fun not a chore. Choose a physical activity you enjoy, make it a family affair, walk the dog, cycle around the park, swim, play tennis, take the family for a sail. Exercise regularly, your doctor can tell you what kind of activities will suit your age and physical condition. 6. Have Regular Check-ups Regular check-ups enable your doctor to detect and treat conditions that can lead to heart attack and other forms of heart and circulatory disease. Heart Foundation National Heart Foundation of Australia

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Shop online at babybunting.com.au or in-store at Price Beat Guarantee | Payment Options | Gift Registry 10 Derwent Park Road, Derwent Park Click&Collect | Accredited Car Seat Fitting

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Corner Argyle and Collins Streets, Hobart TAS 7000 Phone: 03 6214 3000 | Fax: 03 6214 3505 www.hobartprivatehospital.com.au A Healthscope hospital. ABN 25 082 134 245

09/2020

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