SERVICE INFORMATION for PEOPLE in the WEST METRO AREA of MELBOURNE CHANGES in RESPONSE to COVID 19 – UPDATED 19 November 2020

SERVICE INFORMATION FOR PEOPLE IN THE WEST METRO AREA OF MELBOURNE CHANGES IN RESPONSE TO COVID 19 – UPDATED 19 November 2020 HOMELESSNESS ACCESS POINT FOR BRIMBANK MELTON HOMELESSNESS ACCESS POINT FOR WESTERN MELBOURNE The Salvation Army (formerly SASHS) UNISON HOUSING 6/147 Harvester Rd Moonee Valley, Maribyrnong, Hobsons Bay, Wyndham & north and western parts Sunshine 3020 City of Melbourne Phone: 9312 5424 122 Victoria St, Seddon Phone 9689 2777 OR Opening Hours: Monday – Friday 9am – 5pm Level 1/1 – 13 Watton St, Werribee Phone 9216 0300 After hours response – Phone 1800 825 955 Opening Hours: Monday - Friday 9am – 5pm PHONE APPOINTMENTS ONLY – OFFICE CLOSED – NO DROP IN Contact via email also available [email protected] or iap@[email protected] CALL TO MAKE A PHONE APPOINTMENT After hours response – Phone 1800 825 955 PHONE APPOINTMENTS ONLY – OFFICE CLOSED - NO DROP IN CALL TO MAKE A PHONE APPOINTMENT

HOUSING ADVICE AND ASSISTANCE Information for current public housing tenants, potential social housing tenants and anyone wanting to know about housing in Victoria. https://www.housing.vic.gov.au/

Applying for bond assistance Wherever possible please apply for bond assistance through the DHHs online service. https://www.housing.vic.gov.au/apply-rentassist-bond-loan

Information and support for people renting private accommodation Tenants Union Victoria has a range of information and an email support service for people wanting to know more about their rights and responsibilities when renting privately https://www.tenantsvic.org.au/ https://www.tenantsvic.org.au/advice/coronavirus-covid-19/

West Justice provides free legal help to people in the western suburbs of Melbourne. They can assist with a range of everyday legal issues including tenancy. https://www.westjustice.org.au/

FAMILY VIOLENCE RESOURCES Link to the Western Integrated Family Violence Committee website central repository for all current family violence COVID-19 resources: https://www.wifvc.org.au/statewide-family-violence-news

OFFICIAL EMERGENCY RELIEF – MANDATORY SELF ISOLATION Agency Support Hours Address Contact Information UPDATED SERVICE Available Victorian Food Packages NA NA 1800 675 398 For people who are in Came into operation Government and mandatory self-isolation due from 23 March 2020. Personal Care dhhs.vic.gov.au/coronavirus to Coronavirus. Available to packages all Victorians who have little or no food and no family or friends to support them. Delivered to door. EMERGENCY RELIEF – GENERAL

Centrelink https://www.servicesaustralia.gov.au/individuals/help-emergency Lots of online resources, especially for existing Centrelink customers. Crisis payments phone line 132 850 (special conditions apply explained online) https://www.servicesaustralia.gov.au/individuals/services/centrelink/crisis-payment/who-can-get-it ) CIS Vic (03) 9672 2099 Melbourne https://www.cisvic.org.au/getting-help/financial-hardship Directory of CISVic member agencies across Victoria that may help (there is a search by postcode too): https://www.cisvic.org.au/getting-help/directory-list [CISVic Community Information and Support Victoria – peak body representing local community information and support services – formerly citizens Advice Bureau]

Vinnies Welfare Assistance Line is 1800 305 330 (Monday–Friday 10:00am to 3:00pm) https://www.vinnies.org.au/page/News/VIC_News/COVID-19_-_Vinnies_Victoria/ Soup buses have been suspended, but individual need is assessed over the phone

Australian Multicultural Services. Ph 9689 9170 Providing food, petrol vouchers and assistance with bills to anyone living in the west region of Melbourne. Service available Mondays only 9am- 5pm. Call Daniella for assistance.

Council of Single Mothers and their Children. Ph Support Line: 9654 0622 or 1300 552 511 (outside of Melbourne). A state-wide telephone support, information and referral service for single mothers and service providers. Monday to Friday, 9.30am to 3pm with clients able to self-refer. Please leave a message to receive a return call or email [email protected] Also providing limited emergency relief for food and housing for suburbs within the municipalities of Brimbank, Maribyrnong, Melton and Wyndham. Documentation is provided electronically or via text to a mobile number. ER assistance is provided via direct deposit or food voucher.

Extreme Hardship Support Program

OFFICIAL Red Cross, Brotherhood of St Laurence and the Department of Health and Human Services have implemented the Extreme Hardship Support Program to provide emergency financial assistance to people who are unable to access income support.

To be eligible for this program a person must:

• live in Victoria, and • be unable to access Commonwealth income support (such as JobKeeper or JobSeeker) or the Victorian International Student Emergency Relief Fund, and • have zero or very limited income, savings or community support • be a temporary or provisional visa holder, or an undocumented migrant.

To apply for emergency financial assistance go to www.redcross.org.au/vicrelief. Applicants will need their passport and bank statements showing transactions for the last three months. A dedicated phone line is also available on 1800 855 240. Please speak to someone at Red Cross if you do not have the right visa or bank documents.

The website has information in simplified Chinese, Farsi, Malay, Nepalese, Spanish, Tamil, Urdu and Vietnamese.

FAQs and a fact sheet for community organisations are now available on the DHHS coronavirus website.

This emergency financial assistance complements other Victorian Government hardship supports available to all people living in Victoria, including the $1500 worker support payment, the $300 test isolation payment, the and the rent relief grant.

OFFICIAL EMERGENCY RELIEF – BRIMBANK

Each local Council also offers a range of supports during the restriction period and are developing recovery plans. Find out more about Brimbank City Council here https://www.brimbank.vic.gov.au/

Agency Support Available Hours Address Contact Information UPDATED SERVICE Uniting Lentara Food parcels Thursday – 32 Withers St 9311 5900 For people in 24.09.20 Fridays Sunshine 3020 Brimbank. Must have Currently operating 9.30am – 2.30pm a Centrelink or Sunshine site re-opening from 1 Oct Immigration Card with restricted operations due to Covid-19 Open Thursdays and Fridays for appointments only

Please call 9311 5900 to make an appointment. Uniting Lentara Food parcels Pick-up on: The Tin Shed 9366 4302 Available to residents 10.09.20 in partnership Tuesdays Neighbourhood of Brimbank five times Service has been suspended until with the Tin 10am – 12noon House, a year from either the further notice. Shed 309A Main Road Sunshine or Tin Shed Neighbourhood East St Albans site in St Albans. In the meantime, please contact House Westvale Community Centre on 9249 The Tin Shed is 3665 for any urgent assistance providing food parcels by appointment only on Tuesdays between 10am and 12noon.

25 appointments will be available each Tuesday. Call on Monday to make an appointment for Tuesday collection.

Please leave a

OFFICIAL Agency Support Available Hours Address Contact Information UPDATED SERVICE message with name and number for a call back/appointment to be made

Helping Hands Food parcels By appointment 85 Hampshire Rd Phone Health Care card 13.11.20 Mission Sunshine 1300 892 010 for required Operating from 16/11 appointment Available to people from any municipality. Check Facebook page for updates

Clients receive a box www.facebook.com/opshopclearance each of non- centre perishables, frozen and fresh produce. $5.00 payments required.

Anglicare Food vouchers Monday and Holy Apostles Drop in Service – No Primarily available to 24.09.2020 Emergency Food parcels Thursdays Church 100 appointment required people living in post Currently operating Relief - Medication 10am – 1pm Anderson Rd codes 3020 and 3021 Now open Mondays and Thursdays Sunshine Scripts Sunshine 0427 812 517 (includes, Sunshine, Social distancing in place. Brooklyn, Albion, Alternatively call 0427 812 517 for Derrimut, Ardeer telephone assessment. Will support people in need from Will people in need other suburbs. from other suburbs

Anglicare Coles and WWE 1st and 3rd The Martyr 0439 271 411 Primarily available to 24.09.20 Emergency vouchers Monday of the Anglican Church, people living in post Currently operating Relief - St month Corner Alexina St codes 3021 or 3023 (St Drop-in service for food parcels has Albans 9.30am – & East Esplanade Albans and Deer Park) reopened and is available at the 5

OFFICIAL Agency Support Available Hours Address Contact Information UPDATED SERVICE 12.30pm St Albans church on 1st and 3rd Mondays 9.30am Will support people in – 12.30pm. need from other suburbs Phone Assessment available at other times

Call 0439 271 411

Clients with access to email can receive e vouchers. Arrangements for voucher collection from Anglicare office can also be made. Home visits can be arranged in special circumstances.

Will support people in need from other suburbs

Anglicare Coles and WWE Wednesdays St Luke’s Anglican 0438 589 630 Primarily available to 5.11.20 Emergency vouchers 10am – 1pm Church Corner people living in post Reopening 9/11/20 Relief - Kings Rd & codes 3036, 3037 or Sydenham Bellbird Ave, 3038 (includes Hillside Phone Assessment available at other Taylors Lakes and Taylors Hill) times 3038 Call 0438 589 630 Will support people in need from other Coles & WW E Vouchers suburbs Clients with access to email can receive e vouchers. Arrangements for voucher collection from Anglicare office can also be made. Home visits can be arranged in special circumstances.

Will support people in need from other suburbs

OFFICIAL Agency Support Available Hours Address Contact Information UPDATED SERVICE Kororoit Creek Emergency relief Monday - Friday 61A Selwyn St, [email protected] Email for delivery 30.10.20 Neighbourhood boxes delivered to Sunshine u Food boxes with fresh Currently operating House Albion, Ardeer and 0408 797 776 or 0413 fruit and veg, frozen New addition Sunshine residents 434 082 and non-perishables. Sanitary products, household products and masks dependent on availability Duke Street Food parcels Tuesday 27 Duke St To book an Appointment 19.11.20 Community Sunshine appointment please required. Currently operating House 10.00 am – 1.00 email No specific eligibility Tuesday 10am – 1pm pm by [email protected] criteria but will give appointment or phone /text preference to people Food “market” self-selection of foods, 0428 866 014 who live within 5km no appointment needed. radius. Available to people living in Brimbank or send a private & Maribyrnong. Must provide name, message on The Duke phone number and postcode on Street Community arrival. House Facebook page:

https://www.facebook.c Delivery of food parcels to those who om/dukestreetcommuni are unable to pick up due to medical ty concerns living in Braybrook &

Sunshine. Call or text 0428 866 014 before 5pm Monday

Some clothing available. Holy Eucharist Fresh fruit and Fridays 10.30am – 1A Oleander 9366 1310 For people in 13.08.20 Parish vegetables 2pm Drive St Albans Brimbank. Must have Currently operating South 3021 Centrelink or Operating on Fridays for Brimbank Immigration Card residents only. No appointment required. Salvation Army Food hampers Wed to Fri 10- 42 Devonshire Rd 9364 9335 21.10.2020 3pm Sunshine 3020 Leave a message and Currently operating will contact you. Closed between 5/11/20 – 25/11/20 7

OFFICIAL Agency Support Available Hours Address Contact Information UPDATED SERVICE

Drop-in hamper service still operating Wed to Fri between 10-3pm.

Service also has access to dry and tinned pet food for people requiring

support to care for animals

Some capacity to deliver to clients in the inner west who are unable to self- collect

Friday 5pm-6.30pm cooked meal (takeaway) available

The Salvation Food vouchers Monday, 6/147 Harvester 9312 5424 Available to Brimbank 13.08.2020 Army (formerly Tuesday, Rd Sunshine and Footscray Currently operating SASHS Support Thursday and residents. Call to make Service Friday an appointment. Call first thing in morning (9am) to make an appointment for a telephone assessment. Providing e vouchers. Email address is required. For those unable to receive a voucher food parcels for collection can be arranged

*Service is experiencing a high volume of calls so there may be delays

Northpoint Food parcels Monday 1.30pm Glengala Hotel – 9338 1898 For Brimbank 05.11.2020 Pantry – 3.30pm 214 Glengala Rd residents. Must have a Currently operating (hotel closed) Centrelink or Sunshine Immigration Card Glengala Hotel closed indefinitely.

People should go to Northpoint Centre 3 Trade Park Dr, Tullamarine.

Providing hampers only – no food

OFFICIAL Agency Support Available Hours Address Contact Information UPDATED SERVICE selection.

Monday – Thursday 9am – 4.30pm

Friday 9am – 1pm

Vantage Point Pre-packed boxes Contact via email 320 Reynolds Ph: 9844 4465 Operate from multiple 21.10.2020 Care with pantry items as only Road [email protected] locations around Currently operating well as meals, fresh Donvale hurch Melbourne food and vegetable. This service is also available to people Pre-arranged Email details - name, in Melton, Maribyrnong, Wyndham pick-up every contact details, family Moonee Valley, Hume and Moreland Tuesday size and residential municipalities afternoon suburb and someone Note: Requests for food parcels must 2.30-3.30pm from organisation will be received before 3pm the Friday of make contact. the week prior to the Tuesday pick-up Location: date. Unit1/16A Keilor https://www.vantagepo Pre-ordered boxes (arranged via Park Drive Keilor int.church/community email) will also be available at an East arranged time for contactless collection on Tuesdays from Keilor Unit1/16A Keilor Park Drive Keilor East every Tuesday 2.30-3.30pm

Home delivery service has been suspended

Westvale Food hampers, Tuesday 45 Kings Rd. St. Ph: 9249-4665 Currently there are no 08.10.2020 Community nappies, formula, 10.30am-2.00pm Albans email: eligibility criteria. Currently operating Centre period packs. [email protected] However, service is .gov.au restricted to once Available to Brimbank resident’s only. every four weeks Service is restricted to once every four unless it is an weeks unless it is an emergency emergency

OFFICIAL Agency Support Available Hours Address Contact Information UPDATED SERVICE Note extended hours

The Humble Emergency and Mon- Fri 9:00am - Delivery is Muhamed Elkadi People living in the 22.09.20 Mission essential services 6:00pm. preferred Ph: 0408718559 municipalities of Currently operating relief for vulnerable however thehumblemission@ho Brimbank or New addition persons and families Out of hours collection can be tmail.com Maribyrnong. including the assistance can be arranged on an provision of meals arranged for individual basis The Humble Mission is and food essentials urgent cases a small not-for-profit and parcels, that organisation toiletries, essential Out of hours started in response to clothing, essential deliveries can seeing critical need hygiene products also be arranged among the most and blankets. disadvantaged in our Supports include community for food for those with and daily living NDIS packages essentials.

OFFICIAL EMERGENCY RELIEF – HOBSONS BAY

Each local Council also offers a range of supports during the restriction period and are developing recovery plans. Find out more about Hobsons Bay City Council here: https://www.hobsonsbay.vic.gov.au/Home or 99321000 or the language line 99321212

Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available Salvation Army Food Tuesday, 108 Queen St 9398 1954 For people in the Altona, 13.08.20 vouchers Wednesday Altona [email protected] Altona Meadows/West Currently operating and Thursday 88784500 head office - Blackburn and Seaholme and other Food hampers and vouchers 10am – 1pm Office Western Metro areas. for (emergencies only as supplies are low) community members in need will continue Tuesday, Wednesday and Thursday, 10am-1pm.

NO FACE-TO-FACE: ONLY APPOINTMENTS. Call 9398 1750, 10am-12pm for assessment and appointments. Pick up at door.

Extra workers taking phone calls and calling people back. If you cannot get through, please leave us a message.

Walker Close Food Wednesday Cnr Walker Close 9318 0521 For people in the Altona, 18.11.20 voucher 10am – 1pm and Millers Rd Williamstown and Altona North Yarraville areas Currently closed

Laverton Food parcels Mon - Fri 95 – 105 Railway 0476 170 589 Must live in 3028 postcode 18.11.20 11

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available Community and 10am - 2pm Ave Laverton https://lcis.org.au/ Currently operating Centre vouchers Taking phone calls on 0476170589 and email submissions from our LCIS website. https://lcis.org.au/

Mon - Fri from 10am - 2pm

Food parcel and Coles vouchers are been delivered on a Tuesday, Wednesday, Thursday and Friday

No face to face contact.

Anglicare - Coles & Monday and Temporarily 0458 750 717 For people in Braybrook, 18.11.20 Williamstown WWE Fridays 10am – operating from Newport or Williamstown. Currently operating Emergency Relief vouchers 1pm **St Stephens Operating from St Stephens Centre 179 Melbourne Rd Will support people in 255 Walton Place Williamstown. need from other suburbs Williamstown. Moving to 32 Moving to 32 Electra St Electra Street Williamstown from Friday Williamstown 20 November Service Hours - Monday & Friday 10am - 1.00 pm Foodbank Program available Fridays.

Phone Assessment available at other times.

Call 0458 750 717

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available Coles & WW E Vouchers

Clients with access to email can receive e vouchers. Arrangements for voucher collection from Anglicare office can also be made. Home visits can be arranged in special circumstances.

Will support people in need from other suburbs

Helping Hand Food Tues 11am to 119 Douglas Robert Adams ID required 18.11.20 Cafe Hampers 1pm Parade 0411 475 091 (Williamstown Williamstown [email protected] Currently operating Church of Christ) Will be closing on 8 December until 12 January Weekly community meal has been replaced by take away food hamper. Cost to client is $5 per hamper Also offering free soup and bread with each hamper, and a free pantry onsite. Drop in accepted Social distancing measures in place on site. Will be closing on 8 December until 12 January. Café will reopen on 12 January, hampers will remain, and will also have

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available Orange Sky Laundry. Outlets Fresh Wednesday 43 Mason Street 9391 8504 (Therese or Jess) http://www.outletsco- 13.08.20 Cooperative Produce 10am – 2pm Newport op.com.au/ Currently operating Neighbourhood Pantry No appointment required. House Package items Drop- in service. Personal From 16 December will be hygiene offering Christmas type products hampers. Food hampers

Catholic Care Supermarket Wed – Fri 3 Wingfield Street Phone 9689 3888 Express post or evouchers 13.08.20 and bill 10am – 4pm Footscray 0436 127 882 Currently operating assistance [email protected] Fuel vouchers available through Melton office.

All contact is via the phone.

OFFICIAL EMERGENCY RELIEF – MARIBYRNONG

Each local Council also offers a range of supports during the restriction period and are developing recovery plans. Find out more about Maribyrnong City Council here https://www.maribyrnong.vic.gov.au/Home

Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available

Catholic Care Supermarket Wed – Fri 3 Wingfield Street Phone 9689 3888 Express post or 05.11.20 and bill 10am – 4pm Footscray 0436 127 882 evouchers assistance. Currently operating Digitial Fuel vouchers now available.

All contact is via the phone.

Maribyrnong City Community Monday – Precinct response Phone 9688 0434 Those affected by the 10.09.20 Council Connectors Friday team with respond CommunityConnectors@mariby COVID-19 pandemic Currently operating link people 9am – 5pm to the request. rnong.vic.gov.au and residing in the City New addition - information and impacted by of Maribyrnong. referral service COVID-19 New addition - delivery of items pandemic from ER services to people in into local ER and other isolation services. Wesley Footscray Food parcels Wednesday – 310 Barkly St 9689 3515 Food parcels and 18.11.2020 Outreach and food Friday Footscray vouchers are available Currently operating vouchers 9.30am – 4pm to eligible people Will be closing for approx. 7-10 following a phone days around Christmas. TBC. assessment. Food parcels and food vouchers are available for people living Maribyrnong LGA. Contact 9689 3515

People living outside of Maribyrnong LGA may be provided

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available

with a one-off food parcel in an emergency situation.

Families in Western Metro area who are struggling may be given a one-off food voucher.

Providing medication assistance.

Will assist people in Brimbank as many providers are closed.

Dry cleaned clothing and blankets available.

Shower and laundry facilities are currently on hold till further notice.

Morning tea and lunch programs on hold.

The Humble Emergency Mon – Fri Delivery is Muhamed Elkadi People living in the 18.11.20 Mission and essential 9:00am - preferred however Ph: 0408718559 municipalities of Currently operating services 6:00pm collection can be [email protected] Maribyrnong or Will have limited availability on relief for arranged on an m Brimbank. Christmas, Boxing and new years vulnerable Out of hours individual basis day, otherwise will operate as persons and assistance can The Humble Mission is normal. families be arranged a small not-for-profit including the for urgent that organisation provision cases started in response to of meals and seeing critical need food Out of hours among the most essentials deliveries can disadvantaged in our

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available

and parcels, also be community for food toiletries, arranged and daily living essential essentials. clothing, ess ential hygiene products and blankets. Vantage Point Pre-packed Contact via 320 Reynolds Road Ph: 98444465 Operate from multiple 21.10.2020 Care boxes with email only Donvale [email protected] locations around Currently operating pantry items Melbourne as well as Pre-arranged pick- Email details - name, contact This service is also available to meals, fresh up location: details, family size and Can organise pick up people in Melton, Maribyrnong, food and Unit1/16A Keilor residential suburb and someone at a convenient time Wyndham Moonee Valley, Hume vegetable. Park Drive from organisation will make or for parcels to be and Moreland municipalities Keilor East contact. delivered door-to- door Note: Requests for food parcels https://www.vantagepoint.chur must be received before 3pm the ch/community Friday of the week prior to the Tuesday pick-up date.

Pre-ordered boxes (arranged via email) will also be available at an arranged time for contactless collection on Tuesdays from Keilor Unit1/16A Keilor Park Drive Keilor East every Tuesday 2.30- 3.30pm

Home delivery service has been suspended

OFFICIAL EMERGENCY RELIEF – MELTON

Each local Council also offers a range of supports during the restriction period and are developing recovery plans. Find out more about Melton City Council here https://www.melton.vic.gov.au/Home

Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available Melton Food parcels Monday – 100 Coburns 9747 6811 For people in 22.10.20 Combined Thursday Road Melton. Currently operating Churches 10am – 3pm Melton Available to Normal hours of operation: Caring Friday residents of Mon-Thurs: 10.00am - 2.00 pm Emergency 10am – Melton twice Friday: 10.00 am - 12.30 pm Food Ser 12.15pm a year. To access Still operating but no access to the building. further Goods are collected at delivery dock. assistance an No appointment required. appointment Home delivery available. Send through ID with the first. Budget Eligibility the same, but more frequent Educator is assistance is available once assessed by required. budget educator. Northpoint Food parcels Friday Melton South For people in 05.11.20 Pantry 9.30am – Community Melton. Must 12.30pm Centre a Centrelink Currently operating 41 Exford or Road Immigration Staple foods plus fruit and vegetable Melton South Card although parcels. some flexibility to Curry, Rice and Pasta is also be available. support people who Friday 10.30am – 1pm do not meet these criteria.

Resergence Food parcels Tuesday: 3 Graham St For people in 27.08.2020 Food 12.00 - 3.00 Melton Melton and Not operating for remainder of stage 4 18

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available Hampers pm surrounding restrictions Wed: 10.00 areas in the - 3.00 pm western For further information consult consult suburbs Resergence FB page (depending on availability https://www.facebook.com/ResergenceInc/ of food). Catholic Fuel and Monday, Melton City ring Monday, Tuesday and Wednesday at 8.30 05.11.20 Care food Tuesday and Council to make a same day appointment. Vouchers Wednesday Civic Centre, Currently operating and bill 9.30 am - Melton 0409810104 Digital fuel vouchers now available. assistance. 3.30 pm Currently no “face to face” appointments.

Extension of service – now 3 days a week (addition of Monday).

All contact is via the phone.

Dal Baba Free home Seven days Home 0433 021 110 Free for all 13.08.2020 Badhi delivered per week, delivered 0422 790 568 vulnerable Currently operating Chandi call before seniors Temple vegetarian 12noon. (65yrs+), Phone requests for meals to be made by (Plumpton) meals Delivery people with a 2.00pm 5pm-8pm, disability, seven days Carers Limited meal deliveries made between per week 5.00pm - 8.00 pm Groceries and blankets also available – requests to be made via phone call or text.

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available Community Home meals Monday – Home 9747 5407 or For vulnerable 13.08.2020 Care – delivered Friday delivered 9747 7384 seniors Currently operating Melton City 9.30am – (65yrs+), Contact Melton City Council Community Council 1.00 pm people with a Care for details re: eligibility. Special disability, circumstances, due to COVID-19, will be Carers (as per considered. specific funding programs: HACC etc.) Earth Bread Currently 43 Unitt 1300 525 332 Provide full 30.4.20 Village Café collection Closed Street name and and limited Monday – Melton Medicare card Closed. fresh Friday to show

produce 12pm- 4pm family size. Sri Durga Food & 7 days per Not provided People can email [email protected] Vulnerable 05.11.20 Temple groceries week or ring (03)9747 1628 or mobile 0435 374 622 community available to Ring before 2.00 pm to place order. Collection Currently operating people who between 5.00-7.00 pm No further home deliveries. Groceries and contact food to be ordered and collected from the them Temple in Neale Rd. Deanside. directly Soup Soup, bread Saturday Advised Kylie No eligibility 19.11.20 Kitchen and hamper afternoon when 0417 628 261 criteria but Melton (pantry Pick-up and booking Facebook need to make Operating on the following day: items) delivery in made. www.facebook.com/soupkitchenmelton a booking. 21 November 2020 the Melton 19 December 2020 area.

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available Timbertop Food relief Food reliefs 1 Timber Top 9747 5761 Available to 19.11.20 Children’s (food every Parade, For food hampers phone between 9am - 11am City of Melton Call for appointments and services and hampers and Thursday. Aintree on Thursday for an appointment later that residents Community vouchers), Daily day. ( only. Centre Prepared delivered For daily meals (Mon-Fri) phone the Hub meals. frozen between 9.00 - 10.30 am for meals to be COVID Care meals Mon - delivered that day packs Fri For COVID Care packs phone anytime Mon-Fri (Includes COVID care . sanitiser, packs - masks, anytime disinfectant, gloves, handwash, wipes). Stevenson Food relief Food relief 10 Stevenson 9747 7272 Available to 19.11.20 House (Food Every Cres, For food hampers phone between 9am - 11am City of Melton hampers and Friday. Caroline on Friday for an appointment later that day. residents vouchers) Daily Springs only. Call for appointments and services Prepared delivered For daily meals (Mon-Fri) phone the Hub meals frozen between 9.00 - 10.30 am for meals to be COVID Care meals Mon - delivered that day packs Fri (Includes COVID care (COVID Care packs) Phone anytime Mon-Fri sanitiser, packs - masks, anytime disinfectant, gloves, handwash, wipes).

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available Kurunjang Food relief Food relief 33 Mowbray 9747 7339 Available to 19.11.20 Community (Food Every Cres, For food hampers phone between 9am - 11am City of Melton Hub hampers and Wednesday. Kurunjang on Wednesday for an appointment later that residents vouchers) Daily day. only. Prepared delivered For daily meals (Mon-Fri) phone the Hub Call for appointments and services meals frozen between 9.00 - 10.30 am for meals to be COVID Care meals Mon - delivered that day packs Fri (Includes COVID care (COVID Care packs) Phone anytime Mon-Fri sanitiser, packs - masks, anytime disinfectant, gloves, handwash, wipes). Vantage Pre-packed Contact via 320 Reynolds Ph: 98444465 Operate from 21.10.2020 Point Care boxes with email only Road [email protected] multiple Currently operating pantry items Donvale locations as well as Email details - name, contact details, family around This service is also available to people in meals, fresh Pre-arranged size and residential suburb and someone from Melbourne Brimbank, Maribyrnong, Moonee Valley, food and pick-up organisation will make contact. and will Wyndham Hume Melton and Moreland vegetable. location: deliver to the municipalities Unit1/16A https://www.vantagepoint.church/community Moonee Keilor Park Valley area. Note: Requests for food parcels must be Drive Can organise received before 3pm the Friday of the week Keilor East pick up at a prior to the Tuesday pick-up date. convenient time or for Pre-ordered boxes (arranged via email) will parcels to be also be available at an arranged time for delivered contactless collection on Tuesdays from door-to-door. Keilor

Unit1/16A Keilor Park Drive Keilor East every Tuesday 2.30-3.30pm

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available

Home delivery service has been suspended

OFFICIAL EMERGENCY RELIEF – MELBOURNE Each local Council also offers a range of supports during the restriction period and are developing recovery plans. Find out more about Melbourne City Council here https://www.melbourne.vic.gov.au/Pages/home.aspx

Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available Church of all Food Tuesday, 180 Palmerston St 9347 7077 18.11.2020 Nations parcels Wednesday and Carlton [email protected] Currently operating Thursday from To obtain an Emergency Relief 10am food parcel call or SMS

0484 062 862.

Parcel pick-up by appointment only.

Panty staple items may also be pre-arranged

Singles and couples - Tuesday

Families (3+) - Thursday

10 - 12 mid day.

If someone is isolating, we can provide non-contact delivery of these food parcels.

EMERGENCY RELIEF – MOONEE VALLEY Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available Helping Food Monday – 492 1300 892 010 13.11.20 Hand parcels Friday 10am- Fullerton Mission 3pm Road Operating from 16/11 Airport Prepacked food items West Health care card and $5 required

www.facebook.com/opshopclearancecentre

Brighton Food Pantry Day 12 Brighton Appointments booked from Tuesday Prioritizing 18.11.2020 Street parcels Delivery only Street. afternoon on 0466 976 804 Flemington Currently operating Baptist Wednesdays Flemington [email protected] Kensington and Flemington People's Pantry currently offers Church 1pm-4pm Ascot Vale and a food hamper for delivery. Currently north Melbourne working near capacity Residents All we require is a name and preferably a phone number. Wingate Food Mondays (all 13a (03) 9212 0236 By Appointment 18.11.2020 Community parcels day), & Wingate [email protected] only. Currently operating Centre Fridays Ave Available to anyone - no health care card (afternoon) required. Only by Ascot Vale Deliveries Monday and Friday appointment Currently working near capacity. Note new telephone number: (03) 9212 0236 Vantage Pre- Contact via 320 Ph: 98444465 Operate from 21.10.2020 Point Care packed email only Reynolds [email protected] multiple locations Currently operating boxes Road around This service is also available to people in with Donvale Email details - name, contact details, family Melbourne and Brimbank, Melton, Maribyrnong, Wyndham, pantry size and residential suburb and someone from will deliver to the Hume and Moreland municipalities items as Pre- organisation will make contact. Moonee Valley well as arranged area. Note: Requests for food parcels must be

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available meals, pick-up https://www.vantagepoint.church/community Can organise pick received before 3pm the Friday of the week fresh food location: up at a convenient prior to the Tuesday pick-up date. and Unit1/16A time or for parcels vegetable. Keilor Park to be delivered Pre-ordered boxes (arranged via email) will Drive door-to-door. also be available at an arranged time for Keilor East contactless collection on Tuesdays from Keilor

Unit1/16A Keilor Park Drive Keilor East every Tuesday 2.30-3.30pm

Home delivery service has been suspended

OFFICIAL EMERGENCY RELIEF – WYNDHAM Each local Council also offers a range of supports during the restriction period and are developing recovery plans. Find out more about Wyndham City Council here https://www.wyndham.vic.gov.au/

Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available Salvation Food vouchers Monday, 209 Watton 9731 1344 For people in the 24.09.2020 Army and take away Tuesday St Werribee City of Wyndham Currently operating meals Wednesday and surrounding Clients must call and make an and Thursday areas appointment for a phone 9.30am – assessment to receive financial 3pm support and vouchers. (Take away) Take away 211 Watton Ph 9731 1344 between 9.30am – meals are Street 2pm. available on Werribee Tuesday, Dependent on the individual Wednesday assessment, support can include: and Thursday at 12.00 • Coles/ Woolworths noon. (service vouchers. Vouchers can be suspended) picked up or e- vouchers can be arranged • Utility and phone bill assistance • Salvo stores basic furniture/ clothing • MYKI travel passes • Food parcels/ toiletries/ nappies • Optical vouchers (Prescription glasses – for standard scripts only)

Pre-packaged food parcels available to clients that drop in during this 27

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available time. (clients cannot pick items – all prepacked)

**Take away meal service has been suspended

Uniting Food Monday, 19 Duncans 9051 2000 For low income or 18.11.2020 Wyndham vouchers/food Wednesday Rd Werribee no income Currently operating parcels Thursday and [email protected] or SMS residents of the Closed on Tuesdays Friday. 0468 605 015. City of Wyndham 10am-2pm All assistance by appointment only – All assistance call 9051 2000. Only taking bookings is by on the day prior to appointment. appointment Clients provide documentation only. Please electronically only. One of the call for an following documents is required: appointment Centrelink income statement, agency referral, Asylum seeker status or proof of low income. Can email [email protected] or SMS 0468 605 015. If electronic documents are not possible please call 9051 2000.

If in isolation you can nominate someone to collect on your behalf. This needs to be in writing to above email or SMS.

Food voucher applications only available Monday, Wednesday Thursday and Friday to 2pm. Food assistance is available to

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available eligible clients a maximum of once every two weeks. New clients need to register. Home deliveries service now available on Monday & Friday - needs to be arranged during phone appointment.

Wyndham Food parcels Monday to Youth 8734 1355 Must live or work 18.11.2020 City Council Friday Resource in the Wyndham Currently operating 9am to 5pm Centre Municipality Wyndham City Council is offering 86 Derrimut Foodbank parcels to families that Road live and work in the Wyndham Hoppers Municipality, collection is from the Crossing Youth Resource Centre. 1 visit per 3029 every 7 days.

Must be a resident of Wyndham and ID is required Call 8734 1355.

Manors Lake Food Bank Wednesday 86 Manor Lynnette Labuschagne Residents of 18.11.2020 Community 9.30 - 11.30 Lakes Foodbank Coordinator Wyndham Currently operating Centre Boulevard 0457 776 559 municipality New Start Church coordinating the Manor Lakes 8734 8934 service. Preference is for people to [email protected] present health care card issued by

Centrelink. However, will also assist

people from Wyndham municipality who have high needs who do not have a health care card.

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available Wyndham Cooked meals Monday 55-57 8742 3975 or 0433 857 768 Residents of 18.11.2020 Park 10am – 12 Kookaburra Greg Wyndham Currently operating Community noon Avenue Centre is still closed but food is Centre Werribee [email protected] being provided to local schools and community centres for distribution. Small food hampers are now available for distribution. Can help individuals if they contact the centre by phone. The centre has some frozen meals available at other times.

Sikh Cooked meals Monday- 560 Davis Gurpreet Singh 0422025217 Residents from 18.11.2020 Community (vegetarian) Sunday Road Sandeep Singh 0433 003 309 Wyndham and Currently operating of Western 10am – 8pm Tarneit Pritam Singh 0421138113. surrounds Victoria Cooked vegetarian meals [email protected] Jamieson Frozen Meals Tuesday 59 Jamieson Centre Staff on 9395 3777 Residents from 18.11.2020 Way Food Hampers 12.00 – Way Point [email protected] Wyndham and Currently operating Community Fruit & 3.00pm Cook surrounds By referral or prior arrangement via Centre Vegetables phone/email only. No walk ups accepted. Vantage Pre-packed Contact via 320 Ph: 98444465 Operate from 21.10.2020 Point Care boxes with email only Reynolds [email protected] multiple locations Currently operating pantry items Road around Melbourne as well as Donvale Email details - name, contact details, family and will deliver to This service is also available to meals, fresh size and residential suburb and someone from the Moonee Valley people in Melton, Maribyrnong, food and Pre- organisation will make contact. area. Wyndham Moonee Valley, Hume vegetable. arranged Can organise pick and Moreland municipalities pick-up https://www.vantagepoint.church/community up at a convenient location: time or for parcels Note: Requests for food parcels Unit 1/16A to be delivered must be received before 3pm the

OFFICIAL Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available Keilor Park door-to-door. Friday of the week prior to the Drive Tuesday pick-up date. Keilor East Pre-ordered boxes (arranged via email) will also be available at an arranged time for contactless collection on Tuesdays from Keilor Unit1/16A Keilor Park Drive Keilor East every Tuesday 2.30- 3.30pm

Home delivery service has been suspended

FOOD SUPPORTS ACROSS WEST METROPOLITAN MELBOURNE

Agency Support Hours Address Contact Information UPDATED SERVICE Available Our Daily Bags of Tuesday Greek Welfare Sophie Koutoulas People must register via 13.08.2020 Bread groceries, mornings Centre [email protected] email. Collection/delivery Currently operating refrigerated 9am- 12 noon Northcote organised following products and confirmation of support. fresh fruit and vegetables Eligibility; anyone living in north or western suburbs of Melbourne who are receiving government income allowance.

Others considered on a case by case basis

OFFICIAL Agency Support Hours Address Contact Information UPDATED SERVICE Available (anyone struggling financially subject to assessment or organisation) and are subject to income assessment.

Muslim Free cooked Every Friday Side entrance of 0481752964 Available across all 27.08.2020 Women's Halal Meals 1.30pm-3pm Coburg Town Hall 0449798820 geographical areas for: Currently operating Council of or International students New addition Victoria Inc. Groceries Elm Grove Refugees and families available by Coburg Vic 3058 struggling financially assessment People from any gender, culture or religion are eligible Call for assessment for groceries. West Delivery of Tuesday – Brimbank. [email protected] Provision of food 29.10.2020 Welcome food parcel, Friday Delivery only essentials and parcels, Wagon material aid 9am-5pm toiletries, essential New addition for asylum clothing, essential

seekers and hygiene products and refugees blankets. All essentials for the home, including furniture, whitegoods, linen, kitchen utensils, electrical goods etc. Material aid to support students to attend school. Eligibility: Asylum seekers

OFFICIAL Agency Support Hours Address Contact Information UPDATED SERVICE Available or refugees in western municipalities of Melbourne.

FOOD SERVICES FOR PEOPLE INELIGIBLE FOR CENTRELINK SUPPORTS

Agency Support Hours Address Contact Eligibility UPDATED SERVICE Available St Peter’s Pre-packaged Pick-up 9.30am St Peter’s Text For anyone in need particularly 05.11.20 Eastern Hill food service - 11am Eastern Hill 0450 039 288 with name casuals and others not eligible for Currently operating Anglican (and other Anglican of client and short Centrelink, those who have lost Church and basics as Church description of jobs and are on low income, 7.00-9.00am breakfast for Heaven at the available) in 15 Gisborne circumstances people with medical conditions homeless Hill Social partnership Street and those struggling as a result of Meals for students 9.30-10.30am Enterprise with Victorian East Melbourne COVID 19 (or when food runs out) State (enter carpark weekdays – require student ID Parliament off Albert Eggs, milk, bread available for Street entrance students - student ID required for collections) The Marjorie Food Friday and St Stephen’s [email protected] or People who are ineligible to 24.09.2020 Mc Gregor distribution Saturday Church 0473 493 153 access social security e.g. Currently operating COVID-19 10.00am to 12 360 Church migrants, overseas students, Relief Program noon Street refugees & asylum seekers, Open Fridays and Saturdays only Richmond certain categories VISA workers. for collection of food.

OFFICIAL LOW COST NOT FOR PROFIT SUPERMARKET

Agency Support Available Hours Address Contact UPDATED SERVICE City Care Storehouse A range of fresh fruit, Wednesday, Thursday and Friday 79 Sunshine Road 9318 4477 Open Tuesday, Wednesday, Low cost supermarket fresh bread, meat, eggs, 9am – 2pm West Footscray Thursday Friday, Saturday 10am run by Hillsong grocery items, frozen (The supermarket is an 8- to 4pm 30% discount for food and minute walk from holders of Centrelink, toiletries/cleaning Tottenham Train Station) full time Student Card products Ample parking is available and Immigration Cards

COMMUNITY MEALS

Agency Support Available Hours Address Contact UPDATED SERVICE Braybrook Community Community Meal 7pm every Sunday night (arrive on 107 – 139 Churchill Ave Closed Hub time, limited spaces) Braybrook

CommUnity Plus Community Meal 1st Wednesday of the month 822 Ballarat Rd 7379 0103 Closed 12.30pm – 1.30pm Deer Park 3020 Salvation Army Community Meal Every Friday night 42 Devonshire Rd 9364 9335 21.10.2020 6pm Sunshine 3020 Currently operating

Closed between 5/11/20 – 25/11/20

Drop-in hamper service still operating Wed to Fri between 10-3pm.

Service also has access to dry and tinned pet food for people requiring support to care for animals

Some capacity to deliver to clients in the inner west who are 34

OFFICIAL Agency Support Available Hours Address Contact UPDATED SERVICE unable to self-collect

Friday 5pm-6.30pm cooked meal (takeaway) available

Uniting Lentara Community Meal Community meal held on 1st and 32 Withers St 9311 5900 Closed 3rd Wednesday Sunshine 3020 of every month 12.30pm – 2pm

Wesley Footscray Showers, laundry, Wednesday – Friday 310 Barkly St Footscray 9689 3515 05.11.2020 Outreach morning tea and lunch 9.30am – 4pm Currently operating program on hold Food parcels and food vouchers are available for people living Maribyrnong LGA. Contact 9689 3515

People living outside of Maribyrnong LGA may be provided with a one-off food parcel in an emergency situation.

Families in Western Metro area who are struggling may be given a one-off food voucher.

Providing medication assistance.

Will assist people in Brimbank as many providers are closed.

Dry cleaned clothing and blankets available.

Shower and laundry facilities are

OFFICIAL Agency Support Available Hours Address Contact UPDATED SERVICE currently on hold till further notice.

Morning tea and lunch programs on hold.

Williamstown Community Meal Every Monday and Friday Holy Trinity Parish Centre 9397 8411 CLOSED Emergency Relief 12 noon 2 – 6 Pasco St Centre Williamstown Lighthouse A drop in space Monday – Friday 69 Bourke St 9653 3299 27.08.20 (Hamadava) Café: providing breakfast Day Café 7am – 1pm City Currently operating Project 614 (Salvation and lunch. • Breakfast 9am – 10.00am Army) Homelessness support • Lunch 11.30am – 1pm Breakfast, lunch and dinner will also available. Monday - Sunday be served on a takeaway basis Twilight Café 4pm-11pm out the servery window on • Dinner 6.00pm- 8pm Westwood place laneway. Night Café 11pm – 7am Dinner 5pm-7pm during curfew • Toasties and snacks Takeaway food parcels available throughout the night Mon – Fri 9am-2pm from ground floor Bourke St entrance

St Vincent’s fever clinic COVID testing usually Wed 9am- 10.30am – subject to change, call 96533299 to confirm.

No access by community members into the cafe.

Showers available for extreme cases only.

Access to community storage

OFFICIAL Agency Support Available Hours Address Contact UPDATED SERVICE will be via the foyer, with only one person in at a time.

Night-time safe spaces have ceased, staff are on site to ensure anyone who presents is offered emergency accommodation

St Vincent's Nurses onsite Monday-Thursday from 9am- 1pm (no appointment required).

Cohealth GP bus Monday & Wednesday from 10.30-12.30.

Case management available.

Ozanam Community Monday – Friday Breakfast daily between 9.15am – 268 Abbotsford St 8327 7500 05.11.20 Centre Breakfast 9am – 10am North Melbourne Currently operating 10.30am Lunch daily between 12noon – Lunch 11.30am – 1pm 1pm Homelessness Resource centre Friendship Club 6pm – closed. 8pm includes a meal Sandwiches, coffee and some material aid provided from the window on Flemington Road. 10am-1pm Monday – Friday.

Some shopping vouchers

available for emergency cases,

assessed on case by case basis.

Crisis accommodation by referral.

OFFICIAL Agency Support Available Hours Address Contact UPDATED SERVICE St Mary’s House of Free breakfast 8.45am Monday, Tuesday, Thursday and 162 – 169 Brunswick St 9417 6497 27.08.20 Welcome – 9.45am Friday Fitzroy Currently operating Free lunch 12noon – 9.30am – 3.30pm 1pm Wednesday 8.30am – 1.30pm All social programs suspended. Saturday 8.30am – 1.30pm Takeaway lunches from 9.30am- 11am, small amounts of food bank food, toiletries, clean underwear and showers (health screening required) (9-10.30am) target group – homeless, rough sleeping and those at risk and experiencing disadvantage.

Reduced hours: 9.00- 11am Monday-Friday.

Church of all Nations Weekly community Tuesday from 11.30am – 1pm 180 Palmerston St 9347 7077 Closed. lunch every Tuesday Carlton Lazarus Centre Breakfast Program for Monday – Sunday 7.30am- St Peter’s Anglican Church 9662 2391 05.11.20 people sleeping rough 8.30am 15 Gisborne Street, East Currently operating and very poor Melbourne 7.00-9.00am breakfast for homeless Meals for students 9.30- 10.30am (or when food runs out) weekdays – require student ID Eggs, milk, bread available for students - student ID required

St Mark’s Community Saint Mark's Anglican Church 9419 3288 19.11.20 Centre 250 George Street Currently operating Fitzroy Food parcels from the window Mon – Fri 10.30am – 2.30pm. 38

OFFICIAL Agency Support Available Hours Address Contact UPDATED SERVICE

Can register to have food delivered on Friday a weeks’ worth of food including frozen meals and fresh produce under certain circumstances.

Orange Sky washing van available on Mondays and Wednesdays 11am-1pm

Financial counselling available at Mission House. Short term case management for people who are vulnerable.

SOUP VAN

Agency Support Available Hours Address Contact UPDATED SERVICE

St Vincent de Paul Hot meal MONDAY Braybrook Community Hub car park 107 – Suspended. 6.45pm 139 Churchill Ave Braybrook 7.15pm Clark St Car Park (Dickson St & Withers St) Vinnies Welfare Assistance 7.45pm Sunshine Line is assisting people with Errington Reserve Car Park, near Big Sam’s access to food, clothing etc. - FRIDAY Car Park, St Albans 1800 305 330 (Monday–Friday 6.45pm Braybrook Community Hub car park 107 – 10:00am to 3:00pm). SATURDAY 139 Churchill Ave Braybrook 5.30pm 6.15pm Clark St Car Park (Dickson St & Withers St) MONDAY, TUESDAY, Sunshine WEDNESDAY, Errington Reserve Car Park, near Big Sam’s THURSDAY, FRIDAY & Car Park, St Albans SUNDAY 39

OFFICIAL Agency Support Available Hours Address Contact UPDATED SERVICE

8pm Whitten Oval 417 Barkly St Footscray

FOOD FOR DISTRIBUTION BY ER ORGANISATIONS Agency Support Hours Address Contact UPDATED SERVICE Available Fareshare Free, frozen Warehouse Warehouse (upon appointment) – Rachel Telgenkamp 05.11.20 ready-to-eat collections 9am – East Derrimut Crescent, Derrimut. Agency Liaison Officer Currently operating meals and 3pm, office hours Main office/kitchens – 1-7 South Rachel.telgenkamp@fares pastries 9am – 5pm Audley Street Abbotsford hare.net.au * New addition 03 9428 0044 FareShare rescues surplus food and cooks free, nutritious meals for people doing it tough.

For enquiries about receiving FareShare meals please contact [email protected] u

OFFICIAL MATERIAL AID Agency Support Available Hours Address Contact UPDATED SERVICE

St Vincent de Paul Vinnies Welfare Monday–Friday All 1800 305 330 13.08.20 Assistance Line 10:00am to 3:00pm Currently operating

Vinnies Welfare Assistance Line is assisting people with access to food, clothing etc. Based on individual needs.

Helping Hands Material and Monday – Friday All sites 1300 892 010 13.08.20 Mission emergency aid 10am-3pm www.helpinghandsmission.org.au e.g. Whitegoods, and follow the prompts under Service closed pending downward trend in clothes ‘What We Do’ for order request COVID infections. form. Check Facebook page for updates

www.facebook.com/opshopclearancecentre

FINANCIAL ASSISTANCE/FINANCIAL COUNSELLING Agency Support Available Hours Address Contact UPDATED SERVICE

Uniting Lentara No Interest Loan Scheme 32 Withers St Phone 9311 5900 to make an 13.08.20 (NILS) Sunshine 3020 appointment Currently operating Also offered at the Tin Shed Neighbourhood NILS service available by House site in St Albans phone assessment only – call Wesley Footscray on 9689 3515 to schedule a phone assessment.

CommUnity Plus – Provided Financial Planning and advice Tuesday 822 Ballarat Rd 7379 0103 by Circle Bank Alliance on personal financial budgets 12noon – 2pm Deer Park 3020 Good Shepherd Australia A financial counsellor is a 9.30am – 5pm Phone 1800 007 007 13.08.20 New Zealand skilled professional who OR Currently operating

OFFICIAL Agency Support Available Hours Address Contact UPDATED SERVICE

provides advice to help Fill out Money Help’s contact people manage their debts formhttp://www.moneyhelp.org Offices closed. Telephone and get their finances back .au/get -help/contact form financial counselling under control. They provide available via 1800 007 007. free, confidential and independent advice To make a phone appointment find a local provider through www.nils.com.au or www.goodmoney.com.au

Victorian Aboriginal Legal Free advice and assistance 9am-5pm Ph 1800 064 865 or email 13.08.20 Service for Aboriginal community [email protected] Currently operating dealing with electricity, water, telephone and credit card debt Anglicare Support with some utility 10am-2pm Suzanne Keil 13.08.20 payments and other Emergency Relief Service Co- Currently operating essentials depending on Ordinator Diocesan & Parish Anglicare current has individual assessment and Partnerships capacity to support people circumstances. m: 0439 271 411 in the west with utilities w: anglicarevic.org.au payments and other essential services depending on individual circumstances. Telephone assessment required Call 0408 129 590

OFFICIAL ADVOCACY Agency Support Available Hours Address Contact UPDATED SERVICE Homelessness Provides an advocacy 9am to 5pm 2 Stanley St Free call 1800 066 13.08.20 Advocacy Service service for people who Collingwood 256 Currently operating (HAS) Council to are homeless Office closed, support Homeless Persons available as normal via phone. Call to schedule a phone appointment or email [email protected]

DROP IN SERVICES Agency Support Available Hours Address Contact UPDATED SERVICE Uniting Lentara Friendly drop in space Tuesday – Friday 32 Withers St 9311 5900 CLOSED 9am – 4.30pm Sunshine

The Gap on Graham Lunch, shower, toiletries Second (2nd) Saturday in the 5 Graham St Melton 0414 769 605 Closed month

Wesley Footscray Showers, laundry, morning Wednesday – Friday 310 Barkly St Footscray 9689 3515 05.11.2020 Outreach tea and lunch program on 9.30am – 4pm Currently operating hold Food parcels and food vouchers are available for people living Maribyrnong LGA. Contact 9689 3515

People living outside of Maribyrnong LGA may be provided with a one-off food parcel in an emergency situation.

Families in Western Metro 43

OFFICIAL Agency Support Available Hours Address Contact UPDATED SERVICE area who are struggling may be given a one-off food voucher.

Providing medication assistance.

Will assist people in Brimbank as many providers are closed.

Dry cleaned clothing and blankets available.

Shower and laundry facilities are currently on hold till further notice.

Morning tea and lunch programs on hold.

Salvos 614 A drop-in space providing Monday – Friday 69 Bourke St 9653 3299 27.08.20 breakfast and lunch. Day Café 7am – 1pm City Currently operating Homelessness support also • Breakfast 9am – available. 10.00am Breakfast, lunch and dinner • Lunch 11.30am – 1pm will be served on a takeaway Monday - Sunday basis out the servery window Twilight Café 4pm-11pm on Westwood place laneway. • Dinner 6.00pm- 8pm Night Café 11pm – 7am Takeaway food parcels • Toasties and snacks available Mon – Fri 9-12.30 throughout the night from ground floor Bourke St entrance

St Vincents fever clinic COVID testing usually Wed 9am-11am – subject to change, call 44

OFFICIAL Agency Support Available Hours Address Contact UPDATED SERVICE 96533299 to confirm.

No access by community members into the cafe.

Showers available for extreme cases only.

Access to community storage will be via the foyer, with only one person in at a time.

Night-time safe spaces have ceased, staff are on site to ensure anyone who presents is offered emergency accommodation

St Vincent's Nurses onsite Monday-Thursday from 9am- 1pm (no appointment required).

Cohealth GP bus Monday & Wednesday from 10.30-12.30.

Case management available.

Living Room Primary Free showers and laundry, Monday, Wednesday, 7 – 9 Hosier Lane 9945 2100 or free 21.10.20 Health Service food, phone calls and Thursday, Friday 9.30am – City call 1800 440 188 Currently operating phone charging, drop in 4pm area to watch a movie Tuesday 12.30 to 4.00pm Shower and laundry services Saturday 12noon – 5.00pm Take away food parcels depending on stock levels/donations.

OFFICIAL Agency Support Available Hours Address Contact UPDATED SERVICE Monday, Wednesday, Thursday, Friday 9.30am-4pm.

Tuesday 9.30am-12.30pm

Saturday noon -5.30pm

Doctors (Thu & Fri), practice nurse (Mon-Fri) Mental Health nurse (4-5days per week)– call to register with clinical team.

Social workers available

Health van on fortnightly Mondays for Hep A, B & flu shots. 1-3pm. Call to check time.

Hep C nurse Thursday 1pm

Ozanam Community Monday – Friday Breakfast daily between 268 Abbotsford St 9329 6733 05.11.20 Centre Breakfast 9am – 10.30am 9.15am – 2.30pm North Melbourne Currently operating Lunch 11.30am – 1pm Lunch daily between 12noon – Friendship Club 6pm – 1pm Homelessness Resource centre 8pm includes a meal closed.

Sandwiches, coffee and some material aid provided from the window on Flemington Road. 10am-1pm Monday – Friday.

Some shopping vouchers available for emergency cases, assessed on case by case basis.

Crisis accommodation by

OFFICIAL Agency Support Available Hours Address Contact UPDATED SERVICE referral.

St Mary’s House of Takeaway lunches, small Monday to Friday 162 – 169 Brunswick St 9417 6497 27.08.20 Welcome amounts of food bank food 9.30am – 1.30pm Fitzroy Currently operating for homeless and Closed Saturday and Sunday vulnerable people. All social programs suspended.

Takeaway lunches from 9am- 11am Mon- Fri, small amounts of food bank food, toiletries, clean underwear and showers (health screening required) (9- 10.30am)

Target group – homeless, rough sleeping and those at risk and experiencing disadvantage.

Reduced hours: 9- 11am Monday-Friday

Church of all Nations Drop in from 10am Drop in – Tuesday, 180 Palmerston St 9347 7077 Closed Weekly community lunch Wednesday and Thursday Carlton every Tuesday from 10am Community Lunch is on every Tuesday from 11.30am – 1pm

OFFICIAL YOUTH SERVICE: AGES 12 – 25yrs

Agency Support Available Hours Address Contact UPDATED SERVICE Frontyard Youth Drop in space, showers, Monday – Friday 19 King Street, Melbourne Free call 1800 800 531 13.08.20 Services services 9am – 8pm After hours 1800 627 727 Currently operating Saturday & Sunday 10am – Operating at a reduced capacity. 6pm Crisis response available by appointment only. All other services closed.

SUPERMARKETS

COLES – Online Priority Shop (COPS) – 1800 455 400 or send query text (with all your ID) to 0429 989 656, or go online to register https://shop.coles.com.au/a/national/content/coles-online-priority-service-application For most vulnerable and isolated

IGA – Priority Shop – 1800 018 384 details are passed to a local IGA to process. Call to register, or go online https://igashop.com.au/register/ Eligibility criteria apply: • Those with confirmed cases of COVID-19 • Those in mandatory isolation due to exposure to COVID-19 • The elderly (70+ years) who are isolating to minimise COVID-19 exposure • Elderly Indigenous people (50+ years) • Those with chronic illnesses (60+ years) who are isolating to minimise COVID-19 exposure • Those with respiratory issues who are isolating to minimise COVID-19 exposure • Those who are immunosuppressed who are isolating to minimise COVID-19 exposure • Those who are eligible for the NDIS who are isolating to minimise COVID-19 exposure

WOOLWORTHS - Priority Assistance – 1800 000 610 for general assistance with online Or go online to register https://www.woolworths.com.au/shop/discover/priorityassistance Eligibility: Seniors, people with a disability, those with compromised immunity, those required to self-isolate

OFFICIAL UTILITIES

Company Support Available Western Water Payment extension: If possible, contact before bill is due.

EasyPay Payment plan: make fortnightly or monthly payments towards account over 12 months. To set this up SMS 0480 015 200, start a webchat https://www.westernwater.com.au/Home or email [email protected] Other support Contact our Customer Solutions Team by calling 1800 093 558. If you’d like company to call back, please SMS 0480 015 200.

Aussie Broadband The nbn™ has recently announced a $150 million COVID-19 relief and assistance package, which includes a range of initiatives to support the community during this difficult time. Approximately $50 million will be directed to helping internet providers support low-income households with school-aged children who do not currently have an active nbn™ connection at home.

Aussie Broadband is supporting the nbn™ response package by providing a limited number of nbn™ broadband connections to low-income families who have school-age children and no current nbn™ connection.

https://www.aussiebroadband.com.au/covid19-connectivity-relief/

Aussie Broadband will provide eligible families with access to the following plan: • nbn™ 25/5 plan at $0 until 30 September 2020 ($65 p/month from the 1 October 2020) • 500G Data limited (unlimited between 6 am to 6 pm local time until 1 October 2020) • Families must not have an active nbn™ connection. To be eligible to receive support through this program, families must meet the following criteria: • Families who are currently receiving Family Tax Part A or B • Have a school-aged child living at their address

To ensure that this support makes it to those who need it the most, we are working with schools to assist with identifying those who need the support and organise the connections. If you are a family that is eligible for this service, we ask that you contact your school to provide you with the required information to organise your connection. If your school has not received the communication from us, they can contact us on [email protected]

OFFICIAL Tenancy advice and support – new addition 08.10.2020

Organisation Support Available Uniting The Tenancy Assistance and Advocacy Program (TAAP) can help you with free and confidential information and advice about changes, difficulties and disputes with your private rental arrangement. If you’re feeling unsafe or worried about becoming homeless, experienced tenant advocates can help you understand your rights and responsibilities and represent you in resolving the issues you face.

This service is available to people experiencing financial disadvantage or family violence (regardless of financial circumstances) who have a private rental issue. Referrals can be made directly by tenants, residents or through supporting agencies. If you are a tenant living or moving into social or public housing, and you require advocacy support, you also may be eligible for the Uniting Tenancy Plus Program.

Contact: T 1800 545 366 E [email protected] TAAP services the suburbs of Brimbank/Melton, Hume/Moreland and North-East Melbourne metro areas. Interpreters available if needed.unitingvictas.org.au Tenants Union of Tenants Victoria provides information, advice and legal representation for renters in Victoria, Australia. Victoria Get advice and tips on reducing your rent with their handy guide - Guide to rent reductions and relief grants Learn about law changes for renters during COVID-19 - Coronavirus (COVID-19) guide for renters

Need more help after reading these guides then contact call or email us for advice (ask a lawyer)

Tenants advice line: 1800 068 860 Get information and basic advice by phone. Monday to Friday 10.00 am to 2.00 pm Email advice service Get information and basic advice by email. Please note: There is a limit on the number of calls and emails that our lawyers can answer each day. We thank you for your patience during this time as there is very high demand for this service.

Community service workers Tenancy law advice or support to community service workers assisting Victorian renters is available to community service workers. Please request assistance from our lawyers by phone or email:

Call: 03 9411 1444 (select option 3) – Monday to Friday 9.00am to 5.00pm Email: [email protected] with the subject line “Organisation enquiry“

*Advice or support to landlords or rental property managers is not provided. HEALTH SERVICES 50

OFFICIAL Organisation Support Available IPC Health, all sites Client services where feasible are conducted via phone. Emergency dental avail from Hoppers Crossing and St Albans. Needle and Syringe except Sunshine are program available from Altona Meadows and St Albans. currently open with reduced services Refer to website for campus contact details. https://www.ipchealth.com.au/

Updated – 19 November 2020

**Please note: This document has been prepared as a reference for community organisations to accurately refer people to support services. It is not intended to act in place of community focused brochures or pamphlets on emergency relief services.

Please do not share the document in its entirety with general community members as it is updated fortnightly to ensure services have the most current available information.

If you have information on sharing of this document, changes to any services listed here, or alternative services that may be available, please email details to [email protected] or call Jamie on 0436 916 565.

OFFICIAL