2 SYDNEY 2019 HOMELESS SERVICES GUIDE 3

SYDNEY HOMELESS CONNECT 2010 -2019 10 YEARS OF CARE & 2 19 PRACTICAL SUPPORT HOMELESS SERVICES POWERED 100% GUIDE BOOK BY VOLUNTEERS, DONATIONS & KINDNESS. SYDNEY HOMELESS CONNECT sydneyhomelessconnect.com/get-help In this guide: Crisis Care 7 Emergency Support 14 Drop-in Centres 22 Directories & Apps 34 Employment 40 Events 50 Financial Assistance 52 Food 58 2 19 Health 70 HOMELESS SERVICES Housing 84 Legal Services 93 GUIDE BOOK Pets 104 Support 108 THIS GUIDE IS NOW ONLINE AT www.sydneyhomelessconnect.com/get-help/ Wellbeing 116 Aboriginal & Torres Strait Islander 122 LGBTIQ+ 128 Refugees & New Arrivals 132 Seniors 138 Women & Girls 142 Youth 156

The information in this booklet is not intended to be a definitive guide to homeless services, but we hope you find it helpful. 6 7 CRISIS NUMBERS LINK2HOME - 1800 152 152 HOMELESSNESS INFORMATION LINE Police / Ambulance / Fire A statewide telephone service providing information, Emergency - CALL assessment and referral to specialist homelessness services, temporary accommodation and other appropriate services for people who are homeless 000 or at risk of homelessness.

Link2Home 1800 152 152 Link2home also provides information about homelessness services across NSW for specialist Police 131 444 homelessness service providers and homelessness advocates acting on behalf of clients. Lifeline 13 11 14 Phone: 1800 152 152 24 hrs a day, every day of the year. Kids & Youth Helpline 1800 55 1800 www.housing.nsw.gov.au [email protected] Sexual Assault & Domestic 1800 RESPECT Violence counselling Service (1800 737 732) www.facs.nsw.gov.au/housing Suicide Call Back Service 1300 659 467 NSW Domestic Violence line 1800 65 64 63

Missionbeat 1800 306 461 Beyond Blue 1300 22 4636 NSW Mental Health Line 1800 011 511

CRISIS CARE 8 9 1800-RESPECT OR 1800 737 732 NSW DOMESTIC VIOLENCE LINE NATIONAL SEXUAL ASSAULT, (FACS) 1800 656 463 DOMESTIC & FAMILY VIOLENCE The Domestic Violence Line is a NSW telephone crisis counselling and referral service for women COUNSELLING SERVICE and persons who identify as female. The Domestic Violence Line can help you: Have you experienced sexual assault or domestic family • Talk to the police and get legal help violence? You’re not alone. Counselling, help and support • Get hospital care and family support services are always available delivered by qualified, experienced • Obtain an apprehended violence order (avo) professionals 24-hours a day, seven days a week to • Develop a safety plan for you and your children anyone, regardless of their circumstances. We also have • Find emergency accommodation online counselling and interpreters in several languages. 24 hrs a day, every day of the year. 24 hrs a day, every day of the year. www.facs.nsw.gov.au/domestic-violence/helpline www.1800respect.org.au LIFELINE - 13 1 1 14 NSW RAPE CRISIS 1800 424 017 24/7 crisis support and suicide prevention services. 24/7 telephone and online crisis counselling service for people of any gender and in any circumstances We provide all Australians experiencing who have experienced or are at risk of sexual assault. a personal crisis with access to online, phone and face-to-face crisis support We also offer our services to and suicide prevention services. Call our hotline for non-offending supporters. immediate support and counselling at any time, or go to our website to find out how these services can help 24 hrs a day, every day of the year. you, a friend or loved one. www.nswrapecrisis.com.au 24 hrs a day, every day of the year Online chat 7.00pm - Midnight (Sydney time) www.lifeline.org.au

CRISIS CARE 10 11 MISSIONBEAT OUTREACH SUICIDE CALL BACK 1800 306 461 SERVICE 1300 659 467 Missionbeat is an outreach and transport service for We provide telephone counselling and support in people experiencing homelessness in the Sydney area. a crisis. Your call will be answered by a counsellor. It’s free, 24 hours and can be via telephone, We can provide you with transport to safe video or online. We can provide up to six free accommodation, advice and referrals. We also telephone counselling sessions with the same have our Medibeat service (in partnership with counsellor scheduled at times to suit you. St Vincent’s Hospital) that employs a specialist outreach nurse to meet clients at their point of 24 hrs a day, every day of the year. need and deliver practical medical assistance with www.suicidecallbackservice.org.au medication, dressings, and other health issues. 7 - 10am and 6 - 9pm 7 days a week MENS LINE AUSTRALIA 19 Denham St, Surry Hills www.missionaustralia.com.au 1300 789 978 Online support, information and referral service for men with family and relationship concerns regardless of their current situation. Our qualified counsellors specialise in family and relationship issues, including relationship breakdown, separation and divorce, parenting, family violence, suicide prevention and emotional well-being. Men who are afraid to leave a violent relationship because they have nowhere to go or are concerned about other family members can contact us. We’ll help you with advice and information about your options.

24 hrs a day, every day of the year. www.mensline.org.au

CRISIS CARE 12 13 BEYOND BLUE KIDS HELP LINE DEPRESSION & ANXIETY SUPPORT 1800 55 1800 1300 22 4636 Free, confidential, telephone and online counselling service specifically We all have good and bad days. No matter who you for young people aged 5 - 25. are, or how you’re feeling, you can talk it through A counsellor will answer your call. They will listen with us. All calls and chats are one-on-one with a and help you work through any worries. You can trained mental health professional, and completely ask to talk to a male or female. You don’t need to tell confidential. Although we may ask for your first name us your name. You can also call us if you’re dealing and some general details, you can let us know if you’d with a family member with mental health issues. We care and we listen, any time, for any reason. like to remain anonymous. 24 hrs a day, every day of the year. Call 1300 22 4636 www.kidshelp.com.au 24 hrs a day, every day of the year. Or chat online: www.beyondblue.org.au CHILD PROTECTION HELPLINE

See our directory listing of mental health support 13 21 11 services and web sites: A statewide call centre staffed by professionally www.beyondblue.org.au/get-support/national-help- qualified caseworkers to receive and screen all reports lines-and-websites about suspected abuse or neglect of a child or young person, or those at risk of harm from abuse or neglect. Community Services is mandated under the Children and Young Persons (Care & Protection) Act 1998 to conduct assessments and protective investigation of reports of cases of child abuse and neglect. 24hours, 7 days per week.

CRISIS CARE 14 15 SYDNEY HOMELESS EARLY THE HAYMARKET CENTRE INTERVENTION SERVICE CRISIS ACCOMMODATION: (SHEIS) 1800 272 877 (02) 9698 0555

Sydney Homeless Early Intervention Service (SHEIS) The Haymarket Centre provides crisis support for provides full case management services to young men, women and transgender people experiencing people, men, women and families where tenancies homelessness who have a range of complex issues or housing are at risk and to prevent homelessness. including; intoxication, addictions, mental illness and or We use an early Intervention model. challenging behaviours, HIV/AIDS, and housing insecurity. SHEIS is funded by the Department of Family and Community Services (FACS). We can help you with crisis accommodation, transition to sustainable tenancies, pathways for recovery, case The office is located Marrickville and operates across management, counselling, drug and alcohol counselling the City of Sydney, Marrickville, Leichhardt, Canada and living skills. Bay, Ashfield, Burwood, Strathfield and Canterbury Local Government Areas. 24 hrs a day, every day of the year. (02) 9509 7108 General enquiries: (02) 9331 1969 Monday - Friday, 8.00am - 4.00pm [email protected] Marrickville, NSW 2204 [email protected] The Haymarket Centre 137-139 Regent Street sd.missionaustralia.com.au/397-sydney-homeless- early-intervention-service-sheis Chippendale, NSW 2008

www.haymarket.org.au

EMERGENCYCRISIS SUPPORT CARE 16 17 JEWISH HOUSE - 1300 544 357 ANGLICARE EMERGENCY RELIEF We welcome people of all religions and cultures We provide support for people in need through a without bias or judgement. Services are for individuals range of services at locations throughout the and families dealing with homelessness, depression, suicide ideation, alcoholism, gambling and drug Greater Sydney area. These include help with addiction, domestic violence, mental illness, food and bills, counselling, mental health support unemployment, family disputes and other crises. and low-cost clothing at Anglicare Shops.

We provide immediate crisis intervention, a 24/7 crisis Our mobile vans filled with pantry staples and call line, safe housing, counselling, psychiatry and fresh food regularly visit many suburbs to provide psychology services, pastoral care and job search food at very low cost. All you need to do is bring support. We understand pets are important too. along your Pension, Health Care or Immigration Card. In exchange for a small contribution - $10 24/7 CRISIS LINE : 1300 544 357 - drug and alcohol for groceries and/or $2 for fresh food – you abuse, financial distress, suicidal preoccupation, can then fill a bag with items of your choice. domestic violence and homelessness.

CRISIS ACCOMMODATION - refuge from violent Call your nearest office for information relationships, homelessness or any circumstances that on what’s available. place people in a situation where they are without a home. Bondi Junction Mt Druitt 9798 1400 8805 0900 COUNSELLING SERVICES - psychological

and psychiatric assistance (bulk billed). Pastoral Care, Parramatta Mediation, JH Kids program for children 4 to 12 Campbelltown experienceing challenges in learning and 4621 6666 8805 0900 emotional and behavioural development. Liverpool Summer Hill 24 hrs a day, every day of the year. 9821 1014 Phone: 02 9386 0770 [email protected] www.anglicare.org.au/what-we-offer/ food-and-financial-assistance/help-with- 17 Flood St. Bondi NSW 2026 food/ www.jewishhouse.org.au

EMERGENCYCRISIS SUPPORT CARE 18 19 SALVATION ARMY INNER CITY SALVOS STREETLEVEL MISSION HOMELESSNESS 1300 371 288 EARLY INTERVENTION SERVICE Sydney Streetlevel Mission is a place of hope, healing and restoration for ANYONE and EVERYONE. (02) 9360 1321 We provide welfare assistance (food, clothing, bills, furniture, no-interest loans), housing assistance, hot We are a specialist homelessness service who works lunch, shower, laundry facilities, locker storage, legal with young people, women and men, and provides help, a safe place to spend the day, free internet and targeted support to Aboriginal people. someone to talk to. We deliver innovative solutions to reduce the drift SAL - SALVATION ARMY’S ASSISTANCE LINE of people into the inner city, and assists people to If you find yourself in a financial crisis and require stay in their homes. The service delivers support to financial or material assistance please contact chronically homeless people and those at risk of 1300 371 288 Mon-Fri 9-5pm becoming homeless, including those who are couch surfing or leaving custody, juvenile justice, out-of- After assessment, you may be offered acces to our home care or health institutions. FOODMARKET - providing cashless, low cost food. Foodmarket is open Wednesdays 9.30am - 12noon This service provides the following crisis refuges: SURRY HILLS FOSTER HOUSE FOR MEN • Derby Lane (off Albion St). Rear of 339 Crown Street OASIS FOR YOUNG PEOPLE • Monday - Friday 9.30am - 3.30pm SAMARITAN HOUSE FOR WOMEN AND FAMILIES. • Ph (02) 9380 2776 Men: 9212 1065 WATERLOO Women and families: 9211 5794 Cnr Phillip & Cope Street Young people: 9331 2266 Mon / Tues / Wed 9.30am - 2pm Ph (02) 9698 3586 www.salvos.org.au/sydneystreetlevel www.salvos.org.au/sydneystreetlevel

EMERGENCYCRISIS SUPPORT CARE 20 21 DOMESTIC VIOLENCE SERVICE WESLEY MISSION EMERGENCY MANAGEMENT - (02) 9621 0800 SUPPORT 1300 259 789

DVSM delivers services to support people The purpose of Wesley Mission’s emergency relief experiencing Domestic and Family Violence, program is to help people address immediate basic homelessness, or other safety and wellbeing needs in needs in times of financial crisis. urban, suburban, and remote rural contexts. A safety net for people experiencing financial distress Our approach is person centred, using a case or hardship and who have limited means or resources management process to identify, understand and to help them alleviate their financial crisis. respond to a person’s individual needs. This may include advocacy, housing services and goal This support may include, but is not limited to, setting. assistance to address immediate basic needs in times of financial crisis in the form of material or financial We work in partnership with people to effectively aid (eg food parcels, clothes, bedding, household meet their individual needs whilst supporting them to items, vouchers for supermarket utilities or petrol). develop the skills to be able to seek any supports they need into the future. This involves us working with If you are experiencing financial hardship, are the broader service system and connecting people worried about losing your home, or you know to the most appropriate support services for them to someone at risk of homelessness, you can get help achieve their short and long-term goals. straight away by calling 1300 818 270

Phone: (02) 9251 2405 and select option 2 [email protected] [email protected] [email protected]

www.dvnswsm.org.au www.wesleymission.org.au

EMERGENCYCRISIS SUPPORT CARE 22 23 BREAK THE CYCLE (02) 9829 8898 COMMUNITY NORTHERN BEACHES We connect community members with our services, (02) 9977 1066 referring on as required to other relevant agencies. We focus on empowering sustainable life choices and Based in Manly, we support anyone experiencing, or at communities. risk of homelessness by providing access to a number of services, including: Information and referral, ‘drop- • COMMUNITY CHAPLAINCY in’ café in Manly with free tea and coffee, and fresh • LIFESKILLS COURSES food, welfare, material aid, advocacy, legal and tenancy • PERSONAL & FAMILY COUNSELLING advice, centrelink outreach, counselling, computers • FINANCIAL COUNSELLING (Thursdays) with internet access, mobile phone charging, mail • MEN’S SHED - 0430 436 739 address, locker storage. • GARDEN GROUP (Tues 9-12pm) • CAFE (Mon 10-12pm,Tues & Weds 10-12.30pm) Our CAFE BAR is filled with freshly baked pastries and • COMMUNITY PANTRY (Tues, - Thurs, 9.30-2pm) bread daily. Pop in for some hot tea/coffee and grab a • EMERGENCY RELIEF pastry or two; our Cafe Bar is a great social hub and is • WORK DEVELOPMENT ORDERS part of our ‘open door’ policy. • ABILITY LINKS • ALCOHOLICS ANONYMOUS If you are experiencing homelessness or have seen anyone sleeping rough please contact us. Break the Cycle aims to empower sustainable life choices & communities, through 10am-3pm Monday to Friday education and support. 12 Wentworth St., Manly NSW 2095 Mon - Thurs, 9 - 4pm 32 Edgar St, [email protected] Macquarie Fields, NSW www.cnb.org.au

[email protected] www.btc.org.au 

DROP-IN CENTRES 24 25 EXODUS FOUNDATION HOPE STREET (02) 8752 4600 1300 275 227 (02) 9358 2388 We provide food, primary healthcare and crisis support STREET OUTREACH: Our van, our team provides free as well as a range of counselling, outreach and meals, tea and coffee, cold drinks, clothing, blankets, lifestyle activities that seek to empower our guests. referral and advocacy services – call to find out locations and times. • DROP-IN CENTRE IN ASHFIELD provides meals, legal services, case work, dental COMMUNITY SPACE: We provide a range of care, showers and clothes, medical attention and community services to our marginalised inner-city arts and other activities to our friends experiencing residents experiencing homelessness or at risk of homelessness without judgement. homelessness. SUPPORTED ACCOMMODATION: For women and • LOAVES N FISHES FREE RESTAURANT children who are escaping domestic violence and 180 Liverpool Road Ashfield seeking to rebuild their lives. Breaky 9 - 9.45am; Lunch 11:30-12:45pm; Dinner 7:30 - 8:30pm (7 days a week) HOUSING FOR SENIORS: Assistance in obtaining appropriate, sustainable and affordable housing, linking • NIGHT VAN people to care service providers, and keeping them Hot meals, clothes and blankets - 7:30pm-8:30pm connected with their local community, to prevent isolation. Yurong Parkway, Woolloomooloo, (near St Mary’s Cathedral) FOOD SUPPORT: Sit down meals at HopeStreet and crisis food packs are available to individuals and Mon - Sunday, 8am - 3pm families who lack the basic items to make a meal. [email protected] 174 Cathedral Street, www.exodusfoundation.org.au Woolloomooloo, NSW 2011 [email protected] www.hopestreet.org.au

DROP-IN CENTRES 26 27 LOU’S PLACE (02) 9358 4553 OASIS YOUTH SUPPORT DROP-IN A SAFE PLACE FOR WOMEN The only daytime refuge for women in Sydney. CENTRE (02) 9331 2266 ​ Come to our terrace house in Kings Cross to rest, A safe place for young people to hang out, have breakfast eat, shower, wash clothes and enjoy some company. with their friends, shower, do their laundry, use the Lou’s Place is warm, friendly and supportive. computer to do work, listen to music or reconnect with ​ family and friends. It caters to people aged between We offer a range of activities and programs to build 16- 25 years old who are having difficulty obtaining and confidence, develop life skills and to have fun. sustaining adequate and secure accommodation. Our services include crisis intervention, case management, referrals and legal advice. We provide assistance to those suffering from a range of trauma, alcohol, drug and mental health concerns. Mon - Wed 9:30- 4, Thurs 11 – 4pm Fri 9:30 – 4pm Monday – Friday 8.30 -10.30am. 182 Victoria St. Kings Cross 365 Crown Street Surry Hills www.lousplace.com.au [email protected] www.salvos.org.au/oasis MATTHEW TALBOT HOSTEL (02) 9358 8102 FOR MEN OVER 21 PLANET X YOUTH CENTRE Immediate accommodation for people at the time (02) 9959 5537 of crisis as well as facilitate access to other essential A drop-in youth space in St. Leonards Park, North services and more permanent housing. Sydney for young people 12-18. We do a lot of cool and Nutritional meals, clothing, showers and basic medical fun stuff and have a range of activities, programs and to intensive case management, legal and housing equipment. Drop in & hang out, skate & sports gear, support, specialised health care, advocacy and FREE BBQs & toasties, relationships & sexual health providing a safe, welcoming environment for people stuff, pool table & table tennis, computers, PS4, XBox, who are sleeping rough and have experienced trauma. Wi, internet, Wifi, arts & crafts and help with life stuff. 24 hrs a day, every day of the year. Tues - Fri 12pm-6pm and Sat 1pm-5pm. 22 Talbot Place, Woolloomooloo. We’re in St. Leonard’s Park, North Sydney. www.vinnies.org.au/page/Find_Help/NSW/Housing/ Matthew_Talbot_Hostel www.planetx.org.au

DROP-IN CENTRES 28 29 NEWTOWN NEIGHBOURHOOD CENTRE NORTHERN SYDNEY DROP-IN (02) 9564 7333 CENTRES: Info, referral and advice on accommodation, emergency aid, meal and food services, legal support, domestic CROWS NEST CENTRE - 9439 5122 violence, mental health services and aged care. We Provides a free meal, a shower and a towel for people have computers, phones and wifi available. who are homeless. LOW COST ACCOMMODATION LIST: Rental properties CHURCH BY THE BRIDGE - 8920 9817 in the Inner West that are $250 or less per week, the list is Provides a free community lunch on the first Sunday updated every Wednesday. of the month at 12pm. ONE STOP SHOP: All members of the community can receive face-to-face assistance at the weekly One-Stop DELVENA WOMEN’S REFUGE - 9428 4929 Shop, a hub of essential services including Centrelink and Crisis accommodation and support for women and Housing NSW. LUNCH is also provided free of charge. children escaping domestic violence.

FREE COUNSELLING: We offer a free generalist PHOENIX HOUSE - 9437 0077 counselling service during the following times for all Housing options advice, programs and counselling for members of the Inner West community: Mon 10 - 2.30, vulnerable young people and their families. Tues 1 – 3, Wed 10 – 12. If you need urgent support and you are not sure where to The Kirribilli Centre - 9922 4428 start, come and see our staff at the front counter or call us. Weekly community lunch for disadvantaged and socially isolated members of our community. Monday - Friday 9.30-4.00pm Numbers are limited. Bookings essential. 1 Bedford Street Newtown, NSW 2042 [email protected] HARE KRISHNA FOOD FOR LIFE www.newtowncentre.org 180 Falcon Street, North Sydney Free, nutritious, vegetarian evening meal daily 6-8pm

DROP-IN CENTRES 30 31 ORANA HUB COASTAL THE STATION (02) 9299 2252 (02) 9521 8280 A drop-in centre for men and women (over 21) who are experiencing homelessness, unemployment, We assist all members of the local community mental health issues and/or drug and alcohol with information and referral services, specifically problems, gambling concerns and those who are supporting those who are financially disadvantaged chronically homeless and sleeping rough. We have and socially isolated. culturally appropriate support for members of Aboriginal & Torres Strait Islander communities. Orana Coastal offer a range of services including community capacity building, community Meals & recreation, shower, laundry, selfcare, development, low-cost food pantry, holistic emergency relief food vouchers, mental health counselling, free financial counselling services, support,drug & alcohol support, housing support & computer access and emergency relief. outreach services, medical.

• Low-cost food pantry FREE MEALS: • Holistic counselling Breakfast 7 days a week from 7:30 - 9 am. • Free financial counselling Hot lunch Monday to Friday from 12:30- 1pm. • Computer (9.30Am-4pm) Saturday & Sunday from 12- 12:30 pm • Emergency relief • Adult learning DROP IN: • Women’s health Mon-Fri 7.30am - 4pm, Sat-Sun 7.30am - 2pm

Mon - Friday 9am - 4pm LAUNDRY: Mon- Friday 7:30am - 12pm HUB CENTRAL SHOWERS: Mon- Friday 7:30am - 12.30pm 3a Stapleton Ave Sutherland NSW 2232 Weekends 7.30 - 10.30am [email protected] www.oranainc.org 82 Erskine Street, Sydney 2000 [email protected] www.thestationltd.org

DROP-IN CENTRES 32 33 WAYSIDE CHAPEL (02) 9581 9100 WOMEN’S & GIRLS EMERGENCY CENTRE

Loving support for individuals and families. Wayside (02) 9319 4088 operates a range of services that place dignity, respect and CENTRAL SUPPORT: Our Redfern office provides a love at the heart of their approach. Our Community Service personalised service to women and families who are Centres are the first point of contact for visitors and homeless or at risk of homelessness - the first point of provide showers, clothing and emergency food, housing interaction for clients. Experienced intake staff and case support, drug and alcohol referrals and steps to manage managers determine which of our services and programs mental health issues. will best meet their housing and support needs.

COMMUNITY SERVICE CENTRE – KINGS CROSS CRISIS ACCOMMODATION: We operate three short 29 Hughes Street, Potts Point NSW 2011 term crisis accommodation facilities for women and Phone: (02) 9581 9100 families - Malachite House (inner city Sydney), Holly Email: [email protected] Lodge and Jeannie’s (inner West).

COMMUNITY SERVICE CENTRE – BONDI SUPPORTED TRANSITIONAL HOUSING: WAGEC 77 Roscoe Street, Bondi Beach NSW 2026 provides 34 transitional properties for families and a Phone: (02) 9581 9100 large ten-bed transitional property for single women. Email: [email protected] Our medium term supported accommodation offers women and families the stability of affordable housing Wayside Café: Mon-Fri 9 -7.30 , Sat & Sun 9-4 before they transition to long term tenancies. Community Services Centre: open 7 days per week 174 Redfern Street, Redfern NSW 2016 www.thewaysidechapel.com Interpreter phone translation service: 13 14 50 www.wagec.org.au

DROP-IN CENTRES 34 35 FAMILY & COMMUNITY SERVICES YFOUNDATIONS DIRECTORY (FACS) DIRECTORY OF HOMELESS SERVICES FACS funds services to help to • Crisis & Transitional Accommodations support people facing or experiencing • Mental & General Health, Pregnancy Support homelessness in NSW. These services are • Lesbian, Gay, Bisexual, Transgender, Queer, called specialist homelessness services. Questioning and Intersex, Specialist homelessness services can help women, • Disability Support men, young people, families, Aboriginal people and • Alcohol & Other Drugs, people from culturally and linguistically diverse • Legal Assistance, Money & Budgeting. backgrounds.They are delivered by non-government • Education & Employment organisations across NSW. http://yfoundations.org.au/wp-content/ www.facs.nsw.gov.au/housing/help uploads/2019/02/NSW-Youth-Services-Directory-1. #HOMELESSKIDSMATTER APP HSNET - HUMAN SERVICES NETWORK YOUTH REFUGE DIRECTORY HSNet is a free website available to anyone looking for a service in NSW. The site is mobile-ready and works HomelessKidsMatter is a mobile app listing all on any internet-enabled device including tablets and homeless shelters for teens in Sydney and NSW. smartphones, 24 hours a day, 7 days a week. The app also includes child protection agencies, emergency numbers, early www.hsnet.nsw.gov.au intervention services. https://www.caretakers.org.au/youth-refuge- directory

DIRECTORIES & APPS 36 37 ASKIZZY MISSION AUSTRALIA COMMUNITY When you’re looking for SERVICES DIRECTORY support, Ask Izzy can help you to find the services you need, • Children and Families right now and nearby. It is free and anonymous, and • Employment & Training you can search over 350,000 services to find housing, • Homelessness Young People meals, healthcare, counselling, legal advice, addiction • treatment and a whole lot more. www.missionaustralia.com.au/servicedirectory If you’re on the Telstra mobile network, you can access Ask Izzy even if you don’t have credit. www.askizzy.org.au ST VINCENT DE PAUL COMMUNITY SERVICES DIRECTORY 1300 846 6437 SHELTER NSW • Housing and homelessness Need help? • Addictions support • Employment & Training Disability services If you need housing assistance, here are the contact • • Addictions support details for a range of agencies that may be able • Aged Care to help you. Note: we do not provide emergency • Finances accommodation or other housing. www.vinnies.org.au/page/Find_Help/NSW www.shelternsw.org.au/need-help

DIRECTORIES & APPS 38 39 WAYAHEAD DIRECTORY: DAISY APP MENTAL HEALTH & SERVICES 1800RESPECT

1300 794 991 Daisy is an app developed by A comprehensive online directory of mental health 1800RESPECT to connect people and associated services including: accommodation experiencing violence or abuse education, employment, government assistance, to services in their local area. Daisy health & information services, legal, leisure, can be downloaded for free from mental disorders, support and treatments. iTunes or Google Play. Once the app is on your phone, you can use Mental Health Information Service: 1300 794 991 it to search for support services in Anxiety Disorders Information Service: 1300 794 992 your local area. www.wayaheaddirectory.org.au www.1800respect.org.au/daisy

AODCONNECT APP WESLEY MISSION’S AODconnect is a national directory of alcohol LIFEFORCE SERVICE FINDER and other drug treatment services for Aboriginal An online directory of services by location: and Torres Strait Islander people. Teenagers and young adults, foster care, mental health and hospitals, disability support, seniors, aged care, Find a service by state, territory home care, housing, accommodation, and/or region through an training, jobs, venues, catering and interactive map of Australia; by worship. alphabetical listing or postcode.

www.wesleymission.org.au/ www.indigenouspsyched.org.au/news/aod-connect- wesleylifeforceservicefinder/ national-directory-alcohol-and-drug-services

DIRECTORIES & APPS 40 41 THE BIG ISSUE (02) 8332 7200 MISSION AUSTRALIA EMPLOYMENT The Big Issue magazine is sold by homeless, SERVICES (02) 9219 2000 marginalised and disadvantaged vendors on streets. At Mission Australia we understand that employment There are more than 500 vendors working around has the potential to change lives and can make a the country, with a wide range of experiences leading difference to a person’s health and wellbeing, financial them to The Big Issue. This includes homelessness, situation and even impact their social and family life. long-term unemployment, intellectual and physical disability, mental illness, drug and alcohol dependency 1. DISABILITY EMPLOYMENT SERVICES: and family breakdown. Every vendor has a different For those with adisability, injury or health condition.

story, but all are looking to improve their lives. 2. TRANSITION TO WORK: for those aged 15-21 to build your skills and Vendors have the opportunity to earn an immediate confidence and help you into work or education, income and engage meaningfully with the including apprenticeships or traineeships. community. Vendors buy each magazine for $3.50 and sell it for $7, keeping the difference. They are 3. PARENTS NEXT: not asking for a handout or charity, but are selling for parents of children between 6 months and a genuine product – which is why we encourage 5 years old, to help re-enter the workforce. people to always take the magazine they pay for. 4. INDIGENOUS EMPLOYMENT PROGRAMS: Women are also employed by The Big Issue to pack the to ensure Aboriginal and Torres Strait Islander Australians magazines for distribution to subscribers every fortnight, are assisted into jobs as part of a supportive team.

giving them an income as well as access to training, Mission Australia National Office mentoring and support. HSBC Building, Level 7 125-127 Little Eveleigh St. 580 George Street Sydney NSW 2000 Redfern NSW 2016 (02) 9219 2000 [email protected] www.thebigissue.org.au www.missionaustralia.com.au/what-we-do/ employment-skills-training

EMPLOYMENT 42 43 BREAK THRU 1800 767 212 MTC AUSTRALIA 1300 232 663 We provide employment services to all people who Employment services, education & training, youth are long term unemployed, Indigenous Australians, mentoring and other community programs, people with a disability and those from non-english personalised to help you stay engaged and connected. speaking backgrounds. We also offer a range of skills A not-for-profit enterprise, we support and empower training and education services for both employers and at-risk Australian with innovative social impact jobseekers. initiatives like Warakirri College, an independent high school for students who need an alternative If you are ready to begin your breakthru, we can help to mainstream education. you take the first step. Get in touch today and together we will help you reach your goals! [email protected] www.mtcaustralia.com.au 2 Palmer St, Parramatta NSW 2150 [email protected] www.breakthru.org.au AUSTRALIAN UNEMPLOYED WORKERS’ UNION (03) 8394 5266

THE RECRUITMENT COMPANY The AUWU is a national volunteer organisation dedicated to protecting the rights and dignity of (02) 8346 6700 unemployed workers and pensioners. Learn about your We are a recruitment agency specialising in IT, digital employment and job seeking rights, safety at work, and public sector recruitment. We like to think we’re centrelink, Jobactive guidelines, medical exemptions, quite good at it. We provide a range of innovative (and legal support, complaints, advocacy and who to free!) value added services including an award winning contact. Membership is free and open to all! range of video recruitment tools. 10am-2pm EST, Monday – Friday [email protected] Level 15 1 Castlereagh St, Sydney www.unemployedworkersunion.com [email protected] www.therecruitmentcompany.com

EMPLOYMENT 44 45 DRESS FOR SUCCESS SYDNEY DRESS FOR WORK (02) 8709 0200 “NEVER UNDERESTIMATE THE POWER OF A GOOD SUIT” 1800 773 456 Quality men’s clothing for interviews. WE HELP WOMEN IN NEED TO FIND, AND KEEP WORK. We help disadvantaged men look great so they have the best chance at getting the job and succeeding We offer free clothing, styling and presentation skills to in other important appointments. Our clients include women wanting to enter or return to the workforce; or men who are suffer mental health problems or physical needing good clothes to present themselves well at an disabilities, long term unemployed, refugees, as well as important life event. men who have recently been released from prison.

Many of Dress for Success Sydney clients will have been 62 Meredith Street. Bankstown out of work for a long time. Some may never have had a dressforwork.org.au job, while others may be coming out of prison or detox programs, or be recently arrived refugees.

MARRICKVILLE SHOWROOM: FITTED FOR WORK (02) 9635 9909 Monday - Friday 9.30am - 4.30pm 132 Marrickville Rd, Marrickville NSW 2204 WE BELIEVE IN WOMEN. Our mission is to help women Call 1800 773 456 to book an appointment. experiencing disadvantage get work and keep it. Key services in our WOMANKIND program: [email protected] • Woman To Woman Training sydney.dressforsuccess.org • Personal Outfitting & Interview Service • Ready For Work Tools • Mentoring • Resume Hub • Workshops

Suites 37 & 38a 70 Phillip Street, Parramatta [email protected] www.fittedforwork.org

EMPLOYMENT 46 47 OSTARA 1300 562 7335 THE SALVATION ARMY A specialised employment service aimed EMPLOYMENT PLUS at assisting clients with mental health barriers or other permanent disabilities, to gain and 136 123 maintain employment in the open labour market. Helping thousands of people to secure work every year. Gladesville (02)9879 2600, Dee Why (02)9415 1301 If you are unemployed and need welfare assistance, (Fridays), Chatswood (02)9055 1600, Burwood select Employment Plus when Centrelink asks for your (02)9715 5133, Ashfield (02)9715 5133 (Wed only) preferred jobactive provider. We will tailor a pecific plan for you that will help you to find work quickly. Level 1 7 Help St, Chatswood, NSW 2067 [email protected] Whether you’re new to the workforce or a www.ostara.org.au/services-for-job-seekers/training mature age worker, we have strong local industry links to connect you to the ideal employer.

MATES ON THE MOVE • Training and upskilling • Career counseling 0466 173 022 Resume writing Mates on the Move also provides a free 14 week • Interview skills and tips accredited training course for ex-prisoners and the • Job search techniques opportunity to get back into the workforce, our aim is • Work trials and work experience to reduce the risk factors associated with recidivism. • • Links to local employers Mates on the Move is a social enterprise of NSW Prisoners • Free use of computers, job databases Aid Association providing a not for profit removals service. • WiFi access, phones and photocopiers

Monday-Friday 8.30-4.30pm Offices in Hornsby, Chatswood and Ryde [email protected] [email protected] www.prisonersaidnsw.org www.employmentplus.com.au

EMPLOYMENT 48 49 WORK FOCUS AUSTRALIA SOME OTHER USEFUL CONTACTS: 1300 570 181 OPTIMISING WORK AND LIFE PARTICIPATION FOR Depart of Employment Customer Service Hotline: PEOPLE WITH INJURY, ILLNESS, DISABILITY AND 1800 805 260 (jobactive complaints) DISADVANTAGE Complaints Resolution and Referral Service: We start by listening to you. Whether you’re an 1800 880 052 (DES complaints) employer, or a worker with a physical or mental www.jobaccess.gov.au/complaints/crrs health issue, we need to know your needs, expectations and capabilities. Then we’ll get cracking National Disability Abuse and Neglect Hotline: on tailoring a plan, monitoring the performance, and 1800 880 052 providing you with results on a regular basis. Centrelink Participations Line: 1300 306 325 We pride ourselves on being flexible and responsive. We recognise that each case is truly different and will Feedback and Complaints: 1800 132 468 tailor our services to respond to your needs. Sydney Welfare Rights: (02) 9211 5300 or 1800 226 028

Monday - Friday 9am - 5pm Commonwealth Ombudsman Level 34, 31 Market St (social security matters): 133 362 072 Sydney NSW 2000 [email protected] Fairwork Ombudsman: 13 13 94 www.workfocus.com www.fairwork.gov.au/about-us National Relay Service (hearing/speach impairment): 1800 555 660 [email protected]

EMPLOYMENT 50 51 WESTERN SYDNEY WOOLLOOMOOLOO INTEGRATED HOMELESS CONNECT SERVICES HUB (WISH) - 9265 9667 Woolloomooloo Integrated Services Hub (WISH) is a 5TH AUGUST 2019 monthly, one stop shop providing direct services to The Western Sydney Homeless Connect (WSHC) people who are homeless or at risk of homelessness. event will be held on 5th AUGUST 2019 at Parramatta Town Hall and in the Centenary Square. Services available on the day:

We provide the disadvantaged with access to • Making new housing applications or checking support services from over 60 organisations that existing applications can prevent them becoming homeless and act as • Referrals to homelessness accommodation an early intervention strategy. For those already • Medical assessments and referrals to dental and homeless it can help get them off the street. other health services • Legal advice WSHC guests enjoy a free meal, free haircut, • Assistance to address fines - Work Dev. Orders dental or health check-ups, and no cost clothing, • Application for medicare and other identification toys and books. There is free entertainment with • Information about tafe courses music provided from bands and choirs from all • Library or swimming pool membership over Sydney, including the Sydney Street Choir. • Advice and information about domestic violence • Assistance to set up a new home www.wshc.com.au • Link in with services in your community Third Wednesday of most months at the Wayside Chapel 29 Hughes Street, Potts Point.

[email protected] www.cityofsydney.nsw.gov.au/community/ community-support/homelessness/woolloomooloo- integrated-services-hub

EVENTS 52 53 BOBBY GOLDSMITH FOUNDATION CENTRELINK DARLINGHURST 1800 651 011 (02) 9283 8666 13 2468 - INFORMATION 13 6240 - SELF SERVICE We provide direct practical assistance, emotional support, financial counselling, and In addition to providing financial assistance for study support to the most vulnerable and eligible candidates, Centrelink provides, under one disadvantaged people living with HIV. roof, support services for families, the elderly, the sick or injured, people with disabilities, young and adult job BGF provides care and support to thousands of seekers, recent immigrants, carers, students, trainees, PLHIV and operates a range of programs and self-employed, retired people & those planning services to address issues of social isolation, stigma, retirement, the bereaved, people recently separated medication adherence and positive healthy living. or divorced and people in crisis.

BGF is inclusive and accessible for men, women, 137-153 Crown St. Aboriginal and Torres Strait Islanders, and people Darlinghurst NSW 2010 from migrant and refugee communities. 8.30 - 4.30pm, Mon to Fri 140 Redfern St. Most loans are for essential household items, but may Redfern, NSW 2016 be for other needs. 8.30 - 4.30pm, Mon to Fri

Mon-Friday 9am - 5pm www.humanservices.gov.au Level 3, 111-117 Devonshire Street Surry Hills, NSW 2010 [email protected] www.bgf.org.au

FINANCIAL ASSISTANCE 54 55 ENERGY & WATER OMBUDSMAN ENERGY ACCOUNTS PAYMENT (EWON) 1800 246 545 ASSISTANCE (EAPA) SCHEME An independent way of resolving complaints about all 1300 729 867 (02) 8275 1956 electricity and gas suppliers and some water suppliers. EWON can investigate a wide range of complaints: The Energy Accounts Payment Assistance • Disputed accounts (EAPA) Scheme helps people experiencing • High bills, debts and arrears a short term financial crisis or emergency • Disconnection or restriction of supply to pay their electricity or natural gas bill. • Reliability and quality of supply • Poor customer service The scheme helps people stay connected to essential • Electricity and gas contracts energy services during a financial crisis. This scheme is Connection or transfer issues • not available on an ongoing basis. Mon-Fri 9am-5pm Level 11, Stockland House, 133 Castlereagh Street EAPA vouchers are issued by participating EAPA Fax: 1800 812 291 [email protected] providers such as St Vincent de Paul, Salvation Army, www.ewon.com.au Anglicare and many others. The Scheme uses a voucher system and each voucher is worth $50.

AUST. FINANCIAL COMPLAINTS The EAPA provider assesses the customer’s situation and determines each case based on individual circumstances. AUTHORITY (AFCA) 1800 931 678 The vouchers issued to the customer will be sent to We assist consumers and small businesses to reach the retailer electronically by the EAPA provider and the agreements with financial firms about how to resolve vouchers will be paid to the customer’s account. their complaints. We are impartial and independent. We do not act for either party to advocate their position. If a Mon-Friday 9am-5pm complaint does not resolve between the parties, we will [email protected] decide an appropriate outcome. www.service.nsw.gov.au/transaction/energy- Mon-Friday 9am-5pm accounts-payment-assistance-eapa-scheme [email protected] www.afca.org.au

FINANCIAL ASSISTANCE 56 57 NSW TRUSTEE AND GUARDIAN WORK AND DEVELOPMENT ORDER 1300 364 103 SERVICE (WDO) 1300 478 879 We can help if you have a disability that affects your capacity to make decisions due to mental illness, brain Work and Development Orders (WDOs) offer a injury, intellectual disability, dementia or other. way foward to people who can’t pay their fines.

A Guardian is appointed by a court or tribunal to This innovative program lets you pay off the provide financial management services: debt with volunteer work, treatment programs, • Protecting assets and legal rights counselling, courses and other activities. Anyone • Organising an adequate cash flow to pay bills who is homeless, has intellectual disability, cognitive • Liaising with financial and legal institutions impairment, mental health or addiction issues, or • Making investments who is in serious financial hardship is eligible. • Facilitating the buying and selling of a home. Mon-Friday 9am - 5pm The WDO scheme is delivered in partnership with 160 Marsden St. Parramatta the Aboriginal Legal Service (NSW/ACT), State Debt [email protected] Recovery (SDR) and Department of Police and Justice. www.tag.nsw.gov.au Mon-Friday 9am - 4pm SERVICE NSW (FACS) 1800 422 322 323 Castlereagh St. Sydney, 2000 [email protected] RENTAL ASSISTANCE www.legalaid.nsw.gov.au Rental assistance for people looking for private rental accommodation. We can help with paying urgent rental costs. We can also help people start a tenancy with an interest free bond loan, or keep a tenancy with help to pay the rent.

Mon-Friday 8.30am - 5.30 pm www.service.nsw.gov.au /transaction/private-rental-assistance

FINANCIAL ASSISTANCE 58 59 C3 CHURCH (02) 9326 0119 EXODUS FOUNDATION FOOD VAN We welcome people from all backgrounds and (02) 8752 4600 circumstances. Free lunch, fresh fruit, emergency food hampers (by appointment only), occasional free Every night our brand new food van gives nutritious, haircuts, community support and message of hope warm meals to 300 homeless people who call the city (toiletries, blankets and clothing can also be requested, home. We also distribute clothes and blankets because subject to availability). We provide information about staying warm when you live on the streets is a challenge, other community services and seek to help to all those especially when it rains and things get wet. who visit us. Nightly 7.45pm WEEKLY COMMUNITY LUNCH: Yurong Parkway and Cook and Phillip Park Every Thursday 11:30am – 12:30pm [email protected] www.exodusfoundation.org.au/tag/food-van/ Cnr Palmer & Stanley Sts Darlinghurst (opp Haymarket Foundation Clinic) LOAVES N FISHES FREE RESTAURANT [email protected] www.c3churchcity.com.au All who come here will be treated with kindness and feel safe, secure, supported & relaxed.

COMMUNITY NORTHERN BEACHES Free meals to the homeless and those at risk every day of CAFE BAR (02) 9977 1066 the year. Menu is posted daily on our web site. Based in Manly, our CAFE BAR is filled with freshly 180 Liverpool Road, Ashfield baked pastries and bread daily. Pop in for some hot Brekky 9 - 9.45am tea/coffee and grab a pastry or two; our Cafe Bar is a Lunch 11:30-12:45pm great social hub and is part of our ‘open door’ policy. Dinner 7:30 - 8:30pm (7 days a week) 10am-3pm Monday to Friday 12 Wentworth St. Manly NSW 2095 [email protected] www.cnb.org.au

FOOD 60 61 WILL TO LIVE GOOD START BREAKFAST CLUB 0449 924 221 1800 812 028 FOR SCHOOL KIDS WILL2LIVE serves up more than 700 meals a week It’s hard to learn at school when your tummy is empty at Central Station. Firing up the barbecue every and yet some kids leave home without breakfast. weeknight we provide meals to those in need. We Australian Red Cross’ Good Start Breakfast Club also distribute water, clothes and toiletries; and offer provides a healthy start to the day for children who bedding assistance and a listening ear. would otherwise go to school hungry. These children live in the areas of greatest need around Australia. We don’t discriminate. We’re friendly, welcoming and non-denominational. The food we hand out is often Providing a free healthy breakfast within a school surplus and would otherwise go to waste. However, breakfast program helps children achieve their best in we also buy food and water for our nightly barbecues the classroom and in the playground. and events. 8.30AM, Level 4, Red Cross House, We hold events for the homeless four times a year, with 464 Kent Street Sydney food, haircuts and fantastic conversation. A big part of [email protected] what we do is getting to know the folk we assist! www.redcross.org.au

BBQ every night at 6.45pm Central Station - the corner of Pitt St and Eddy Ave LENTIL AS ANYTHING (02) 8283 5580

[email protected] We are not-for-profit vegan restaurants where guests www.will2live.org.au contribute what they feel their meal and experience is worth, according to their own financial ability. Mon - Friday 12 - 3 pm, 6 - 9pm Sat - Sund 10 - 3 pm, 6 - 9pm 3 King St Newtown lentilasanything.com

FOOD 62 63 LIVERPOOL COMMUNITY ST CANICE’S KITCHEN (02) 9358 5229 KITCHEN AND HUB (02) 9734 4710 With an emphasis on organic, healthy food, St Canice’s is a place where everyone is welcome and treated Come along for a nutritious meal in a safe equally. We want to get to know you and care about environment. We are currently serving 550+ meals what you have to say. No drugs, alcohol or abuse per week to people in Liverpool and surrounding areas. allowed. KITCHEN: MON- FRI Breakfast 9.30am, lunch 12.30pm LUNCH is every day from 11am to 1pm DINNER Wednesday nights from 7pm THE HUB EVERY THURSDAY: 28 Roslyn St. Elizabeth Bay The Hub project provides wrap around support [email protected] services every Thursday including case management, stcaniceskitchen.org.au counselling services, emergency relief and advocacy for new and ongoing clients with complex needs. UNITING CHURCH LIVERPOOL NORTHSIDE PLACES TO EAT: 28 Pirie St. Liverpool CROWS NEST CENTRE - (02) 9439 5122 [email protected] Provides a free meal, a shower and a towel for people www.facebook.com/UCALCKH/ who are homeless. Level 2, 2 Ernest Pl. Crows Nest CHURCH BY THE BRIDGE - (02) 8920 9817 MATTHEW TALBOT HOSTEL Provides a free community lunch on the first Sunday of the month at 12pm. Cnr Broughton & Bligh St, Kirribilli (02) 9358 8102 (FOR MEN) The Kirribilli Centre - (02) 9922 4428 We provide temporary accommodation and meals. Weekly community lunch for disadvantaged and socially isolated community. Bookings essential. 7:30am-5:00pm 16-18 Fitzroy St. Kirribilli 22 Talbot Place Woolloomooloo NSW 2011 HARE KRISHNA FOOD FOR LIFE - (02) 9959 4558 www.vinnies.org.au/page/Find-Help/NSW/Housing/ Free, nutritious, vegetarian evening meal daily 6-8pm Mathew-Talbot-Hostel/ 180 Falcon Street, North Sydney

FOOD 64 65 ROUGH EDGES CAFE STREET BUFFET - 1800 773 456 (02) 9360 6844 Free buffet style hot meals for people who are, or at risk of homelessness or for disadvantaged individuals and SNACKS AND LIGHT LUNCH families. Clothing, blankets and toiletries are also available. Wednesdays and Fridays: Catheral St Woolloomooloo 10.30am -1.30pm (behind police station) From 4.30pm Sundays HOT DINNER Sun Mon Wed Thurs Fri: The way we bring a plate of food to 7.30pm -10.00pm family & friend functions we do the same for our homeless friends. ST JOHN’S CHURCH Bon appétit! 120 Darlinghurst Rd, Darlinghurst www.roughedges.org [email protected] www.facebook.com/streetbuffet/

JESUS CARES 0444 558 352 We serve the poor, homeless and lonely people of Sydney. NORMAN ANDREWS HOUSE BONDI Thursday mornings hot breakfast (02) 9130 5749 7am - 8am Belmore Park, Central Breakfast service 8 – 9am Thursday and Fridays Friday and Saturday nights food van Lunch service 12 – 1pm Monday to Friday

Sunday afternoon: 77 Roscoe St, Bondi Beach fellowship meeting and a hot meal. [email protected]

[email protected]

FOOD 66 67 THE STAPLES BAG (02) 9787 6832 THE FOOD SHED (02) 9519 9294 Low cost, high quality nutritious food staples for those Affordable groceries for those in need. $10 donation for who are struggling with the rising cost of living. one bag of groceries. Bread, milk, We also provide unemployed people with hands-on fresh fruit & veges,and a variety of work experience as well as the broader life skills that essential and non-essential food help job seekers to find and keep a job. products. Bring your own standard size Pop up stores in Surry Hills / Campbeltown / Redfern / shopping bag. Limit is 1 bag per Parramatta / Milsons Point / Cranebrook / Kingswood / family. Blacktown / Glebe / Mt Druitt / Baulkham Hills 9 Metropolitan Rd. Enmore NSW

Mon - Fri 9.30am - 4.30pm, [email protected] Saturday 10am - 1pm www.facebook.com/TheFoodShed 449 Canterbury Road, Campsie [email protected] www.thestaplesbag.ssi.org.au ANGLICARE MOBILE OZ HARVEST MARKET 1800 108 006 COMMUNITY PANTRY 1300 111 278 OzHarvest Market is Australia’s first ever rescued food Our mobile van provides grocery or fresh food items supermarket, stocked with produce that has either at very low cost to help stretch your budget further. been donated or would otherwise go to waste, but is perfectly edible and is based on a ‘take what you need, Bring along your Pension, Health Care or Immigration give if you can’ philosophy. Card. In exchange for a small contribution - $10 for groceries and/or $2 for fresh food - you can then fill a Mon- Friday 10am - 2pm bag with items of your choice from the stock available. 147 Anzac Parade, Kensington, NSW 2033 We visit many locations in and around Sydney. [email protected] Check our website for dates and times. www.ozharvest.org/market www.anglicare.org.au/mobile-community-pantry

FOOD 68 69 WAYSIDE CAFES VINNIES NIGHT PATROL (02) 9581 9142 (02) 9518 0303 The Wayside cafes in Kings Cross A mobile service that provides food, hot drinks and Bondi Beach provide low-cost and toiletries seven nights a week, as emergency relief. Referrals to other services, personal items, meals and beverages in a warm, blankets and clothing vouchers also available. relaxed and friendly environment. While our cafe meals are not free, they are extremely EDDIE WARD PARK - Belvoir Street side, Surry Hills affordable. Items range from 20c to $4. This is 7:30 – 8:15pm and 9:45 – 10:30pm consistent with the greater Wayside mentality of a MARTIN PLACE - Phillip St, Sydney: 8:30 - 9:30pm hand up rather than a handout and helps to provide our visitors with the dignity of choice. BELMORE PARK - Eddie Ave, Haymarket 10:45 – 11:30pm COMMUNITY SERVICE CENTRE – KINGS CROSS THE BREKKY VAN operates from Prince Alfred Park in 29 Hughes Street, Potts Point NSW 2011 Surry Hills, near the intersection of Chalmers Street and Telephone: 02 9581 9100 Cleveland Street, every Sunday from 9am until 11am. [email protected] [email protected] COMMUNITY SERVICE CENTRE – BONDI www.vinnies.org.au 77 Roscoe Street, Bondi Beach NSW 2026 Telephone: 02 9581 9100 [email protected] YOUTH OFF THE STREETS FOOD VAN Feeding the hungry – every night of the year. HEART CAFE We never turn anyone away. (02) 9581 9150 The Van is staffed by wonderful volunteers and Open 7am - 4pm Daily travels between Green Park and Darlinghurst. 95 Roscoe Street Bondi Beach [email protected] www.heartcafe.com.au youthoffthestreets.com.au /programs/food-van/

FOOD 70 71 ST VINCENT’S HOMELESS MEDICARE DARLINGHURST HEALTH SERVICES 13 20 11 1800 602 417 (02) 8382 1512 Free treatment for public patients in public hospitals and free or subsidised health treatment Assessment, treatment, referral and care coordination in general medical practice, for adolescent, adult and older homeless individuals specialist medical practice, in partnership with local services. Homeless Health optometry and dentistry. Outreach offers a range of clinics at a variety of drop-in centres, services and churches. Mon - Friday 8.30am - 4.30pm We also have a DENTAL CLINIC. Weekends: Closed

Working in partnership with Way2Home Support 137-153 Crown Street, Team (Neami), provides healthcare and support to Darlinghurst young, adult & older rough sleepers with a long [email protected] history of homelessness and multiple health needs. www.humanservices.gov.au Service workers are sensitive to the cultural needs of people from culturally & linguistically diverse (CALD) backgrounds and those of Indigenous clients. DARLINGHURST MEDICAL CENTRE 1800 285 524 (1800 BULKBILL) Please note that the Homeless Health Service does not provide emergency treatment or accommodation. Spoken Languages: Arabic, Bengali, Czech, English If you require emergency treatment call 000. Alternatively you can call the NSW Mental Health Line, Monday - Friday: 7:00 am-10:00 pm on 1800 011 511. Or Link2Home on 1800 152 152 Saturday - Sunday: 8:00 am-10:00 pm Public holidays: 8:00 am-10:00 pm St. Vincent’s Hospital 390 Victoria Street, 213-219 Darlinghurst Rd Darlinghurst NSW 2010 Darlinghurst NSW www.1800bulkbill.com.au/medical- 8.00am to 4.30pm, Mon to Fri. centre/darlinghurst-medical-centre/

HEALTH 72 73 KIRKETON ROAD CENTRE CLINIC 180 1800 451 624 (KIRKETON ROAD CENTRE ) (02 9360-2766 (02) 9357 1299 1800 451 624 KRC is a targeted primary health care facility located in Kings Cross. A clinic providing sexual health information, advice, referral and treatment for at-risk youth, sex workers Mon, Tues, Thurs, Friday 10am - 6pm and travellers. Wednesdays 12 - 6pm Weekends and Public Holidays Free and confidential advice, testing, diagnosis and 10am - 1.45pm NSP and methadone dispensing only treatment for sexually transmitted diseases including HIV/AIDS & hepatitis and consultation on other sexual 180 Victoria Street, Potts Point health issues. Above the Fire Station, entrance on Victoria St seslhd.health.nsw.gov.au A free, confidential needle exchange provides syringes, swabs, condoms, lubricant and disposal for used syringes.

HIGH-RISK ANTENATAL CLINIC The services are particularly for at-risk youth, sex workers and travellers. An accredited healthcare (KIRKETON ROAD CENTRE ) interpreter can be arranged if needed. An Aboriginal (02) 9360 2766 Liaison Officer is available if requested. Monday - Friday 2:30-9pm, weekends 2:30-7pm • Antenatal checks and referrals to public hospital Please ring to book an appointment antenatal clinics

• Pregnancy advice and pregnancy care 180 Victoria Street Potts Point 2011 • Post birth check ups Above the Fire Station, entrance on Victoria St Call and ask for the midwife. www.seslhd.health.nsw.gov.au/SHSEH/services/ Tuesday 10-4 pm- drop in and appointments kirketonroad.asp 180 Victoria Street Potts Point 2011

HEALTH 74 75 UNITING MEDICALLY SUPERVISED SEX WORKERS OUTREACH INJECTING CENTRE (MSIC) PROJECT (SWOP) (02) 9360 1191 1800 622 902 (02) 9206 2166 If you are looking for a safer place to inject and to SWOP provides information and support to sex benefit from working with our helpful and non- workers. We are the leading agency in NSW for HIV, judgemental staff, you are welcome. No appointment STI and hepatitis C prevention among sex workers. We is needed and you can remain anonymous if you wish. are also active in lobbying for relevant law and health services reform. Recognising that drug dependence is chronic, with relapse being an in-built part of this, our focus is • Safe sex ”workers packs” with condoms, on harm reduction. This means we concentrate gloves, dams and lube on reducing the negative consequences of drug • Hiv and sexual health information use on a person’s health and well-being. • Health and workplace safety information • Confidential counselling and support We provide a safe, clean and medically supervised space • Referrals to legal, financial and other services for injecting drugs that would otherwise happen • Safer injecting equipment elsewhere. Provides injecting equipment and take home • Employment information naloxone kits. • Internet and computer access • Sex worker magazines and printed resources We welcome clients 7 days a week: Monday: 9.30am- 9.30pm Mon, Tues, Thurs & Fri: 10am - 6pm, Wed: 2pm - 6pm Tuesday: 9.30am - 3.45pm, 6.00pm - 9.30pm Wednesday to Friday: 9.30am - 9.30pm Level 4/414 Elizabeth Street, Surry Hills NSW 2010 Sat, Sundays, Public Holidays: 9.30am-5.30pm [email protected]

66 Darlinghurst Rd, Kings Cross, 2011 Directly opposite Kings Cross Station [email protected] www.sydneymsic.com www.swop.org.au

HEALTH 76 77 ALCOHOLICS ANONYMOUS DRUG ARM AUSTRALASIA 1300 222 222 1300 656 800 (02) 8377 2000 AA is a fellowship of men and women who share their Our Street Outreach Service (SOS), provides harm experience, strength and hope with each other that they minimisation, support, information, referrals and crisis may solve their common problem and help others to intervention to individuals who may be homeless on recover from alcoholism. the streets or otherwise at risk. The patrols are staffed by trained volunteers and provide drinks and snacks, SYDNEY CITY: 1 & 2, 9A Elizabeth Bay Rd, Kings Cross emotional support and information where required. 24 hour help line: (02) 9387 7788 We proudly support the Australian Aboriginal, NORTHERN SYDNEY Kuringai Community Centre, Torres Strait Islander and LGBTI communities. Cnr Rosedale Ave & Porters Lane, St. Ives 24 hour help line: (02) 9488 9820 Mon-Fri 9am - 5pm Healthy Options Australia www.aa.org.au www.hoa.drugarm.com.au

GAMBLERS ANONYMOUS SMART RECOVERY AUSTRALIA (02) 9726 6625 (02) 9373 5100 SMART (Self Management and Recovery Training) is a free Compulsive gambling is a hidden illness. If gambling group program assisting with problems around addiction is causing continuing problems in any part of your life to drugs, alcohol, cigarettes, gambling, food, shopping, e.g. family, emotional, employment, legal, financial - Internet and others. Guided by trained peers and THERE IS HELP. professionals, participants help themselves and help each other using a variety of cognitive behaviour therapy (CBT) Meets at 8pm every 2nd Tuesday of the month and motivational tools and techniques. (except January) 2 Dale St, Farifield, NSW 2165 501/80 William St. Woolloomooloo [email protected] smartrecoveryaustralia.com.au www.gaaustralia.org.au

HEALTH 78 79 EASTERN SYDNEY PARTNERS IN WILLIAM BOOTH HOUSE RECOVERY (ESPIR) 1800 035 626 (02) 9212 2322 Eastern Sydney Partners in Recovery (ESPIR) is an The Bridge Program is a residential rehab service Australian Government initiative to better support transforming the lives of those addicted to drugs, people with severe and persistent mental illness alcohol and gambling. We provide withdrawal with complex needs, and their carers and families. management and medically supervised detoxification from alcohol and other drugs.We believe in holistic If you don’t live in the Eastern recovery that takes pace on four fronts:physical, Sydney area please visit www. mental, emotional and spiritual. pirinitiative.com.au or call us to find your local Partners In Recovery. 56-60 Albion St Surry Hills [email protected] [email protected] espir.com.au salvos.org.au/recovery KEDESH REHAB BUCKINGHAM HOUSE (02) 4222 1800 (02) 9393 9240 Kedesh Rehabilitation Services (KRS) is a non- A recovery & activity program government, non-profit, charitable community based for people with a lived experience of mental health organisation. It is a centre of excellence in co-occurring issues. Come along to enjoy tennis, volleyball, substance use and mental illness rehabilitation. basketball, Tai Chi, mindfulness, relaxation. Age 18+. Referral System: GP or specialist, self referral, Call our Community Access Centre on (02) 4222 family member, other service or agency. 1800 to apply. A member of our caring staff will run through an over the phone assessment which will take Mon- Fri 8:30am-4:30pm approximately 15 minutes to complete. 45 Buckingham St. Surry Hills [email protected] Manly and Illawarra [email protected] www.flourishaustralia.org.au www.kedesh.com.au

HEALTH 80 81 AUSTRALIAN HEARING VISION AUSTRALIA 1300 412 512 13 17 97 1300 84 74 66 Our services include assessing hearing, fitting If you are having trouble hearing devices and providing counselling and reading, getting out and about rehabilitative programs to help eligible clients confidently, or would like to manage their hearing impairment. Australian understand more about your vision, contact us today. Hearing’s clients are at both ends of the age A not-for-profit organisation providing blindness and spectrum. More than a third of our younger clients low vision services to Australians of all ages. are under the age of 10 years, and about 50 per cent of our adult clients are 80 years and over. Mon-Friday, 8:30am – 5pm [email protected] Book online for a www.visionaustralia.org free hearing check. Call 13 17 97 to find MULTICULTURAL DISABILITY your nearest centre. www.hearing.com.au ADVOCACY ASSOCIATION If you are deaf, or have a hearing impairment or (02) 9891 6400 speech impairment, contact us through the National The Multicultural Disability Advocacy Association Relay Service: of NSW (MDAA) is the peak body for all people in NSW with disability and their families and carers, NATIONAL RELAY SERVICE with a particular focus on those from a culturally - TTY users phone 133 677, and linguistically diverse (CALD) / non English then ask for 1300 84 74 66; Speaking (NES) background with disability. - Speak and Listen users phone 1300 555 727, then ask for 1300 84 74 66; We have offices all over Sydney. - Internet relay users connect to the NRS, 10-12 Hutchinson St. Granville then ask for 1300 84 74 66. [email protected] mdaa.org.au

HEALTH 82 83 SPECIAL NEEDS DENTAL CLINIC INDIGENOUS HEALTH (02) 9356 0621 INFONET (08) 9370 6336 The Special Needs Dental Clinic aims to improve the health and wellbeing of marginalised people The Australian Indigenous HealthInfoNet‘s mission is experiencing homelessness, drug and alcohol or to contribute to improving the health of Australia’s mental health issues. Eligibility/acceptance of referrals Aboriginal and Torres Strait Islander people and is assessed case by case and is influenced by individual assist in ‘closing the gap’ by facilitating the sharing circumstances, and current service demand/capacity. and exchange of relevant, high-quality knowledge.

Eligibility Criteria: Assessed as unsuitable for the We also run the following websites: mainstream public dental service AND aged 16 AUTRALIAN INDIGENOUS HEALTH BULLETIN years and over AND meet homelessness or drug and healthbulletin.org.au alcohol or mental health criteria. ALCOHOL & OTHER DRUGS KNOWLEDGE CENTRE Monday - Friday 8.00am - 5.30pm aodknowledgecentre.ecu.edu.au 19 Denham St. Surry Hills www.seslhd.health.nsw.gov.au/services-clinics/ TACKLING INDIGENOUS SMOKING directory/dental-services/special-needs-dental-clinic tacklingsmoking.org.au

CONTINENCE FOUNDATION YARNING PLACES 1800 33 00 66 HELPLINE www.yarning.org.au A free telephone advisory service staffed by [email protected] a team of continence nurse advisors who healthinfonet.ecu.edu.au provide information, education and advice to callers with incontinence or who are caring for someone with incontinence. Mon - Friday 8:30am - 4:30pm (03) 9347 2522 www.continence.org.au

HEALTH 84 85 LINK2HOME - 1800 152 152 NEAMI - WAY2HOME HOMELESSNESS INFORMATION LINE 1800 505 501 Way2Home works in partnership with health services, A statewide telephone service providing information, general practitioners and other community services assessment and referral to specialist homelessness to address the needs of people with complex health services, temporary accommodation and other needs and long histories of sleeping rough. appropriate services for people who are homeless or at risk of homelessness. This service will continue to work with clients with complex needs who are sleeping rough, where Link2home also provides information about outreach workers directly engage with clients on the homelessness services across New South Wales streets offering assistance and case management. for specialist homelessness service providers and homelessness advocates acting on behalf of clients. The service has a housing first approach, which focuses on helping clients access and sustain long-term Phone: 1800 152 152 supported housing solutions. 24 hours a day, 7 days a week, every day of the year. www.housing.nsw.gov.au 8.30am to 5.00pm, Mon to Fri Phone: 1800 505 501 or (02) 8323 3880 www.facs.nsw.gov.au/housing 19A Boundary St, Darlinghurst [email protected] www.neaminational.org.au

Find a service: neaminational.org.au/get-support/find-service

HOUSING 86 87 BOARDING HOUSE OUTREACH ST GEORGE COMMUNITY HOUSING SERVICE 1800 629 072 (02) 9585 1499 (02) 9564 7333 SGCH provides two different types of housing, Social Housing and Affordable Housing. We also provide a range We provide ongoing case management support of initiatives to improve the lives of tenants such as training, to occupants of boarding houses who are at risk education, employment and community engagement of homelessness, or those who have just become opportunities; and specialist advice on Housing Pathways homeless and are looking to move into a boarding and a range of housing options for applicants. house. Case management support is tailored to meet the needs of individual clients and the staff work from SOCIAL HOUSING is an umbrella term referring to a person-centred, strengths-based approach. rental housing that is designed to cater for the needs of people on very low to moderate incomes that may be The service particularly works with homeless people experiencing ‘rental stress’ in the private market. and occupants of unlicensed boarding houses in Marrickville, Ashfield, Burwood, Canterbury, Leichardt, AFFORDABLE HOUSING is a lesser known segment of our Canada Bay and Strathfield. product offering, designed for low to moderate income earners, who are working but may find it difficult to afford 1 Bedford Street Newtown NSW 2042 housing in the private rental market. [email protected] www.newtowncentre.org/outreach-service To apply for either of these go to our Applications page: www.sgch.com.au/applications For more information or to make a referral, please contact our Team Leaders on 02 9509 1800. Mon - Fri 9am - 5pm 38 Humphreys Lane, Hurstville 2220 [email protected] www.sgch.com.au

HOUSING 88 89 THE BURDEKIN ASSOCIATION MY FOUNDATIONS YOUTH (02) 8976 1777 HOUSING LTD Our signature rent and tenure model, co-designed and (02) 8306 7905 endorsed by NSW Family & Community Services, aims to better meet the needs of young people who are homeless. Our signature rent and tenure model, co-designed The model gives young people up to 5 years of secure and endorsed by NSW Family & Community Services, tenure, links to support, education and employment, and a which aims to better meet the needs of young rent model that scales up over time to reflect and prepare people who are homeless, by giving them up to 5 young people for the private market. years of secure tenure, links to support, education and employment, with a rent model that scales up We are community based, in the Northern Sydney over time to reflect and prepare young people for area, offering a range of support and accommodation the private market. services to young people aged between the ages of 12 and 24 years, and their families. Metro Locations: Kensington, Marrickville, Mortdale, Canada Bay, Ryde, Hornsby, Parramatta, Westmead, Mon - Fri 9am - 5pm Liverpool, Blacktown, Penrith Suite 6 & 7, 2 Victor Rd Brookvale 2100 [email protected] 1/ 10 Stokes Ave Alexandria 2015 www.burdekin.org.au [email protected] mfyh.org.au

HOUSING 90 91 EVOLVE HOUSING BRIDGE HOUSING (02) 8324 0800 1800 693 865 Bridge Housing provides long-term accommodation Evolve Housing is one of the largest community for people on low to moderate incomes through our housing providers in Australia. We provide housing property portfolio across Sydney. assistance to eligible people on low incomes or who are unable to access appropriate housing. Bridge Housing will assess eligibility and priority for Social housing clients seeking social housing and notify applicants • in writing of the outcome of the assessment. • Transitional Youth Housing • Disability Housing Mon - Friday: 9am - 4.30pm (Wed: 1pm - 4.30pm) • Emergency Accommodation • Affordbable Housing Level 9 59 Goulburn St Sydney 2000 [email protected] Henry Dodd House www.bridgehousing.org.au 9-13 Argyle Street, Parramatta [email protected] evolvehousing.com.au COMMUNITY HOUSING LTD SANCTUARY HOUSING 1300 245 468 Not-for-profit provider delivering housing (02) 9310 5050 to those disadvantaged in Australia and Internationally. Over 6,800 properties We are a not-for-profit organisation who provides crisis managed in VIC, WA, SA, TAS, QLD, NSW. accommodation facilities for families or individuals who have found themselves homeless either through SYDNEY / PARRAMATTA domestic violence or other critical events. 4/ 20 Charles Street Mon - Friday: 9am - 5pm Parramatta NSW 2150 Saturday: By appointment [email protected] [email protected] https://chl.org.au www.sanctuaryhousing.org.au

HOUSING 92 93 CANA COMMUNITIES HOMELESS PERSONS’ LEGAL

Our focus is on people who are most in need, SERVICE (02) 8898 6545 who are suffering from lonliness, mental illness, Practical legal assistance for people who are addictions, homelessness and other factors which homeless or at risk of homelessness. Support alienate them within society. Those with least options for indigenous people is provided. and are most alienated are our special care. We actively involve homeless people in policy TERESA HOUSE can accommodate 10 guests, development and advocacy through its consumer providing each of them with a home-cooked dinner, advisory committee, StreetCare. The HPLS Solicitor a bed and a light breakfast the next morning. Advocate provides a dedicated point of contact for Monday - Sunday from 6.30pm people who are homeless or at risk of homelessness to access legal representation in minor criminal matters. OUR CHURCH SHELTERS offer free emergency Level 5, 175 Liverpool St. Sydney overnight shelter for people who are homeless. [email protected] Cana church shelters are open from 8.30pm www.piac.asn.au/projects/homelessness to 8:00am the following morning.

GARDEN SHELTER, WATERLOO, Uniting Church. When: Wednesday nights. WELFARE RIGHTS CENTRE CHRISTCHURCH ST LAURENCE SHELTER,

near Central Station. When: Saturday nights. ADVICE LINE (02) 9211 5300 A community legal centre which assists people in NSW To access these shelters, contact Link with social security and family assistance problems and to Home on 1800 152 152. works to improve the social security system. Monday - Wed 9:30am -1pm [email protected] Suite 202, 55 Holt St. Surry Hills NSW 2010 www.cana.org.au [email protected] www.welfarerightscentre.org.au

HOUSING LEGAL SERVICES 94 95 ANTI-DISCRIMINATION BOARD AUSTRALIAN HUMAN 1800 670 812 RIGHTS COMMISSION In NSW it is against the law to discriminate against you (treat you unfairly) because of your: age, disability, 1300 656 419 (02) 9284 9600 homosexuality, marital or domestic status, race, We investigate and resolve complaints of responsibilities as a carer, sex (including breast feeding discrimination and breaches of human rights. You and pregnancy) and transgender status. It is unlawful can make a complaint no matter where you live in for someone to sexually harass you. We have a team of Australia. Our service is free, impartial and informal. indigenous members. Mon to Friday 10am - 6pm Mon-Fri: 9am -1pm, 2pm - 4pm Level 3, 175 Pitt St Sydney Level 7, 10 Valentine Ave Parramatta [email protected] [email protected] www.humanrights.gov.au www.antidiscrimination.justice.nsw.gov.au

HIV/AIDS LEGAL CENTRE INC. LAWACCESS NSW 1300 888 529 (02) 9206 2060 LawAccess NSW is a free government telephone service. We can help with a range of legal problems or advice FREE legal services, information and referral on matters in family, civil and criminal law. Going to court, a crime, relating to HIV/AIDS and hepatitis C; secondary fines or traffic offences, debt, domestic or family violence, consultation for community and social workers. We can neighbour disputes, work problems, buying goods and assist with discrimination, privacy, victims’ compensation, services, motor vehicle accidents, planning ahead (wills, superannuation, immigration, wills and enduring powers of attorney, enduring guardianship). guardianships. Our staff are trained to understand the special legal needs of people living with HIV/AIDS. Mon-Fri 9am to 5pm Mon-Fri 10am-6pm www.lawaccess.nsw.gov.au 414 Elizabeth Street, Surry Hills halc.org.au/get-advice

LEGAL SERVICES 96 97 WOMEN’S LEGAL SERVICES NSW WORKING WOMEN’S LEGAL: (02) 8745 6954 Free legal advice for women who have experienced A community legal centre providing women across NSW sexual harassment, pregnancy discrimination or with a range of free legal services. discrimination because of family responsibilities. www.wlsnsw.org.au WOMEN’S LEGAL ADVICE LINE: CARE AND PROTECTION LEGAL ADVICE LINE: (02) 8745 6908 1800 801 501 (02) 8745 6988 Free legal advice for mothers and other female Free confidential legal information, advice and relatives who are dealing with the Department of referrals for women in NSW with a focus on family Family and Community Services (FaCS) law, domestic violence and sexual assault. WLS NSW provides face-to-face legal advice through a number of outreach programs. EVENING TELEPHONE ADVICE SERVICE Mond, Tues & Thurs: 10am – 12:30pm Free legal advice by telephone about family law and discrimination at work. Telephone appointments are DOMESTIC VIOLENCE : 1800 810 784 available on Tuesday evenings from 6 pm to 8 pm. You can request a telephone callback appointment (02) 8745 6999 with a lawyer using an online booking form: Free confidential legal information, advice and 6pm - 8pm referrals for women in NSW with a focus on domestic formcrafts.com/a/AppointmentRequest violence and Apprehended Domestic Violence Orders. Mond 1.30 - 4:30, Tues 9.30- 12:30, Thurs 1.30 - 4.30 GENERAL ADVICE INDIGENOUS WOMEN: 1800 639 784 Please call LawAccess on 1300 888 529, Mon - Friday 9am-5pm (02) 8745 6977 Free confidential legal information, advice and referrals for Aboriginal and Torres Strait Islander women in NSW with a focus on domestic violence, sexual assault, parenting issues, family law, discrimination and victim’s support. Monday, Tuesday & Thursday 10am – 12:30pm

LEGAL SERVICES 98 99 FAMILIES AND FRIENDS OF NSW REGISTRY OF BIRTHS, MISSING PERSONS 1800 227 772 DEATHS & MARRIAGES 13 77 88 DEPT. OF JUSTICE & ATTORNEY GENERAL The Registry’s main function is to register births, FFMPU is a NSW based service that provides deaths, marriages, changes of name, adoptions and counselling, support, information and referral to legitimations in NSW. We issue certificates relating families and friends of missing persons. Information to births, deaths and marriages and performs civil and referrals can be provided on the day with marriage ceremonies. potential for follow-up support regarding missing persons issues. Call hours: Mon-Fri 7am-7pm 35 Regent Street, Chippendale Lvl 1, 160 Marsden Street [email protected] Parramatta www.bdm.nsw.gov.au NSW 2150 [email protected] LOCAL COURTS 1300 679 272 DEPT. OF JUSTICE & ATTORNEY GENERAL LAW ACCESS Legal assistance and guidance relating to matters 1300 888 529 involving local courts, fines and a general first point of referral of legal matters to other specialist agencies. LawAccess NSW is a free government telephone service that provides legal information, referrals and in some Newtown Local Court, cases, advice for people who have a legal problem. 222 Australia S. Newtown, NSW 2042 [email protected] Monday - Friday 9am - 5pm www.lawaccess.nsw.gov.au

LEGAL SERVICES 100 101 VICTIM SERVICES 1800 633 063 HOMELESS OUTREACH LEGAL SERVICE We provide support services, including free counselling and financial assistance to victims of 1300 888 529 violent crime in NSW. This includes support services for children, victims of sexual assault, domestic We give free independent advice about matters such violence and other crimes. We also provide support to as fines, discrimination, housing, social security, families and friends of missing persons. complaints about government agencies, victim’s compensation and debt. Monday - Friday 8am - 6pm Level 1, Justice Precinct Offices Monday - Friday 9am - 5pm 160 Marsden St Parramatta NSW 2150 www.legalaid.nsw.gov.au [email protected] www.victimsservices.justice.nsw.gov.au

ABORIGINAL LEGAL SERVICE NSW OMBUDSMAN’S OFFICE 1800 451 524 (02) 9286 1000 1800 765 767 POLICE CHARGES AND COURT MATTERS If you think you have been unfairly treated by a NSW government agency or employee, or by certain non- 1800 733 233 government service providers (including refuges) you can CARE AND PROTECTION AND FAMILY MATTERS complain to us. We can review the situation of vulnerable We provide free legal advice and court representation children, or adults who have disabilities and are in full- in criminal, family and children’s care and protection time care. Make a complaint online through our website. legal matters for Aboriginal and Torres Strait Islander children, young people & adults. Level 24, 580 George St Mon-Fri 8.30am-5pm SydneyNSW 2000 199 Regent St, Redfern [email protected] [email protected] www.ombo.nsw.gov.au www.alsnswact.org.au

LEGAL SERVICES 102 103 REDFERN LEGAL CENTRE SHOPFRONT YOUTH LEGAL CENTRE (02) 9698 7277 (02) 9322 4808

Redfern Legal Centre (RLC) is an independent, non- We provide legal representation and advice to homeless profit community centre dedicated to promoting and disadvantaged young people aged 25 and under. We social justice and human rights. also have a case work service to provide social support and referrals to a range of other services. We offer free legal advice, referral and casework to disadvantaged people living in the City of Sydney, Court representation on criminal charges, traffic matters Botany Bay and Leichhardt local government areas. and apprehended violence orders; legal advice on criminal law issues, including dealing with police; help to We also provide community legal education and deal with unpaid fines; advice and assistance for victims of advocate for the reform of inequalities in laws, the crime, including AVOs and victims compensation claims. legal system, administrative practices and society as a whole. We also have a case work service to provide social support and referrals to a range of other services. Our specialist areas of work are domestic violence, tenancy, credit and debt, employment, discrimination, and complaints about police and other government 356 Victoria St agencies. Darlinghurst NSW 2010 Mon to Friday 9.30am - 5.30pm [email protected] www.theshopfront.org Mon - Thurs 9am-1pm & 2pm - 6pm Friday 9am - 1pm & 2pm - 5pm .

73 Pitt St Redfern 2016 [email protected] www.rlc.org.au

LEGAL SERVICES 104 105 ANIMAL WELFARE LEAGUE PETS IN THE PARK

(02) 8899 3333 A free pet clinic provided for the homeless or those Animal Welfare League NSW (AWL NSW) is a registered at risk of homelessness with animal companions. charity providing expert care to surrendered, neglected and abandoned companion animal across NSW. Veterinarians and vet nurses provide free health checks, vaccinations, flea treatment, worming Our vision is that all companion animals in treatment and basic medication for pets. NSW have a safe and loving home. We strive for this through our work in rehoming, education If you fit this critera and need assistance you and discount desexing programs. must get a referral letter from a human service provider such as: Wayside Chapel, Salvation [email protected] Army, Mission Australia or Wesley Mission. www.awlnsw.com.au DARLINGHURST CLINIC St Johns Anglican Church 120 Darlinghurst Road Last Sunday of every month. MY VET ANIMAL HOSPITAL 2pm - 4pm (02) 8484 2020 PARRAMATTA CLINIC Last Sunday of every month. We participate in Sydney Homeless Connect 12:30pm - 2pm each year because we love our furbabies! Note: Cats cannot be seen Our staff been caring for pets and animals for over 10 Prince Alfred Park years now, and we’re still loving every moment of it. Cnr Church St and Victoria Rd 6/965 Bourke Street www.petsinthepark.org.au Waterloo, NSW, 2017 myvetanimalhospital.com.au

GLBTIQPETS 106 107 RSPCA COMMUNITY HOMELESS PROJECT HOPE PROGRAM (02) 9782 4408 The Southern Cross Compassionate Fund was started with the aim to help those who are financially We assist pet owners who are currently homeless, couch disadvantaged provide the best care for their pets. surfing, sleeping rough or in temporary accommodation. Owners should never have to bargain over life Our Homelessness program includes: and death of their pet - especially after years • Temporary foster accommodation of a strong bond together. and/or emergency pet boarding ST PETERS • Financial assistance for veterinary treatment 60 Princes Hwy, St Peters • Financial assistance with impound fees (02) 9516 0234 Mond - Friday, 9am – 5pm BELLEVUE HILL RSPCA (02) 9770 7555. Shop 1/196-204 Victoria Rd, ww.rspcansw.org.au Bellevue Hill (02) 9389 7534 www.southerncrossvet.com.au/project-hope ANIMAL WELFARE OUTREACH HOPESTREET & USYD RUFF SLEEPERS (02) 9358 2388 A free monthly pop up clinic to treat beloved pets. We take care of homeless pets (dogs in The clinic is staffed by volunteers including particular). We offer a free and mobile veterinarians, nurses and students. Parasite control, pet washing service, access to flea and vaccinations, desexing and heartworm testing. worm treatments, referrals to free vet clinics and information about services for homeless people 174 Cathedral Street Woolloomooloo 2011 with dogs. We advocate for the rights of homeless hopestreet.org.au/about-us/ people with pets, expecially for the right of housing. newsroom/vets-helping-pets/ [email protected] www.ruffsleepers.org

GLBTIQPETS 108 109 WESLEY MISSION (02) 9263 55 55 COMMUNITY RESTORATIVE CENTRE We are committed to helping people of all ages and CRC (02) 9288 8700 abilities experience a more fulfilling life physically, spiritually, mentally and emotionally. We offer We provide a range of services to those involved in the counselling and the following services: criminal justice system and their families. CRC is the • Youth lead provider of specialist throughcare, post-release, • Employment and training and reintegration programs for people transitioning • Aged care from prison into the community in NSW. All CRC • Camps and conferences programs aim to reduce crime and break entrenched • Child and family cycles of disadvantage, offending and imprisonment. • Disability • Mental health FREE TELEPHONE INFORMATION AND REFERRAL • Training and education SERVICE (TIRS) for anyone affected by the criminal • Referrals to housing and accommodation justice system, including prisoners, people on release • Financial counselling from prison, family, friends and service providers.

Wesley Church 220 Pitt St, Sydney At CRC we understand the practical and emotional [email protected] difficulties those affected by the criminal justice system www.wesleymission.org.au face. See our GET HELP Guides and booklets section. RSL DEFENCE CARE (02) 8088 0388 Monday to Friday 9am–5pm Helping Australian veterans and their families in 251 Canterbury Rd, Canterbury 2193 times of injury, illness or crisis. Our services are free www.crcnsw.org.au of charge and include assistance with Department of Veterans’ Affairs claims, advocacy, counselling, support during a crisis or the death of a loved one, and financial assistance. These services are part of RSL DefenceCare’s welfare support. www.defencecare.org.au

SUPPORT 110 111 PYRMONT CARES 0423 751 903 HOUSING ACCOMMODATION

We collect unwanted furniture and white goods SUPPORT INITIATIVE (HASI) for redistribution to singles and families who (02) 9580 2414 0477 725 929 need these them most. The service is for people moving into accommodation for the first time. MENTAL HEALTH RECOVERY Small electrical appliances, cutlery, kitchen We support those who are 16+, have a diagnosed and table ware may be provided and sanitised mental illness, live within HASI catchment area beds and mattresses can also be delivered. and have some sort of tenancy which enables a support worker to regularly engage. Your consent Tues - Wed 9am - 1pm is required.Referrals accepted from Community [email protected] Mental Health Teams, GPs, Hospitals, FACS. www.pyrmontcares.org.au INNER WEST SYDNEY [email protected] HOME IN A BOX PROJECT The cost of setting up a new home can be beyond the HILLS COMMUNITY AID reach of people with very limited financial resources. (02) 9639 8620 Home in a Box provides formerly homeless people with We help to bridge the chasm across all areas of the warmth and comfort of their own sheets, towels, social welfare where critical assistance is required; pillows, dinner set, kettle, toaster, kitchenware, utensils by providing direct access to a broad suite of and other essential items that make a house a home. relevant and dedicated programs including A KID’S PACK is available too. pivotal assistance in the key areas of domestic violence issues and financial crisis support. www.mercyfoundation.com.au/our-focus/ ending-homelessness-2/home-in-a-box-project/ 390 Windsor Rd. Baulkham Hills [email protected] www.hca.org.au

SUPPORT 112 113 THE SMITH FAMILY 1300 326 459 ORANGE SKY LAUNDRY As Australia’s largest national education-oriented (07) 3062 4811 charity, we support disadvantaged Australian children to participate fully in their education, and break the Australia’s first mobile laundry service providing cycle of disadvantage. Our learning support and homeless people with access to free washing/drying mentoring programs help children in need to fit in at ansd shower facilities. Run by volunteers, we work in school, keep up with their peers, and build aspirations alliance with other local organisations. for a better future for themselves. www.orangeskylaundry.com.au/locations MONDAY THURSDAY [email protected] Rushcutters Bay Woolloomooloo www.thesmithfamily.com.au Woolloomooloo FRIDAY TUESDAY Newtown, Sydney Ashfield HAWKESBURY’S HELPING HANDS Sydney SATURDAY Rushcutters Bay (02) 4505 1311 WEDNESDAY Woolloomooloo SUNDAY Whether you’re on the streets, living in Kensington Sydney your car, couch surfing, in a boarding house or caravan park, we offer love, kindness, food, toiletries, clothing, SHOES FOR PLANET EARTH shoes, blankets, sleeping bags, tents, swags, pet supplies and emergency food hampers. We 0422 587 029 can also advise on services available and if possible, We pack and send shoes to those in need all over support you with accommodation. Australia as well as many international communities. Free meals are served three days a week in a local park. These include homeless shelters, youth and female crisis centres, indigenous community sporting groups, Call us for locations and to seek help. orphanages, churches, flood and other disaster The Terrace, Windsor NSW 2756 victims, African communities and many more. [email protected] www.facebook.com/HawkesburysHelpingHands [email protected] www.shoesforplanetearth.com

SUPPORT 114 115 NEAMI DARLINGHURST SANE AUSTRALIA HELPLINE (02) 8313 7308 1800 18 7263 Neami is a national, not-for-profit organisation providing The SANE Help Centre provides information, support and services to improve mental health and wellbeing in local referrals to help adults living with a mental illness and communities. all those involved in their care. We focus on complex mental illnesses but appreciate that all mental health We believe that everyone can live a good life based on concerns can be complex depending on their impact. their values, strengths and goals. Our job is to walk beside You can reach our team of mental health you and support your recovery. professionals via phone, email or web chat from 10am to 10pm Monday to Friday AEST. We support people who have: • Never accessed mental health support We are a small team which means that there may be • Been receiving mental health support for a while times where we cannot answer your call immediately. • Ongoing and intensive support needs If you leave a message, we will call you back as soon • A mental health diagnosis (or multiple diagnoses) as we can. There are also times when web chat is • Recently been to hospital (or acute care) busy (offline) and so we encourage you to try again later or email us with your concern. We do our best to answer emails within three business days. Referrals (02) 9330 9999 Monday - Friday 9am - 5:30pm The Help Centre is not seeking to replace face-to- Suite 407, Level 4 19A Boundary St. Darlinghurst face therapy but to provide additional information [email protected] and support your recovery. We welcome ongoing www.neaminational.org.au contact but please be aware that we are unable to provide services more frequently than once a week.

SUPPORT 116 117 SYDNEY STREET CHOIR MILK CRATE THEATRE 0410 409 906 (02) 9698 7133 A supportive musical community that Milk Crate Theatre uses performing arts aims to inspire and empower those who have to change the story of homelessness. experienced hardship or disadvantage in the community. We provide creative opportunities for participants to build confidence, skills and social The choir keeps a busy rehearsal and performance connection to help make positive changes in their lives. schedule, including tours to the Northern Territory, Our Workshops are a regular drop-in opportunity Melbourne and regional NSW. offered throughout the year in the Sydney CBD. We partner with professional arts facilitators and Anyone who has experienced disadvantage through community service providers to offer a free and safe homelessness, disability, illness or addiction is welcome space where people can meet and learn new skills and new members bring new life to the Choir community. through creative processes.

You don’t need to be able to sing to join this Choir, there are WORK AND DEVELOPMENT ORDERS (WDO) no auditions, and you don’t need any special experience. Milk Crate Theatre is an approved WDO organisation. [email protected] For the latest rehearsal venues, tour and gig info: Mon_Thurs Alexandria Town Hall, [email protected] 73 Garden St, Alexandria www.sydneystreetchoir.com www.milkcratetheatre.com

MY SYDNEY CALENDAR We give you a disposable camera. YOU photograph your city, then we hold an exhibition / competition at a gallery, then we publish the winning photos in a calendar.

[email protected] www.cafeartaustralia.com

WELLBEING 118 119 MEN’S SHEDS 1300 550 009 THE YOGA FOUNDATION Good health is based on many factors including feeling 0414 379 473 good about yourself, being productive, contributing to your community, connecting with friends and Our Street Yoga project brings yoga to people maintaining an active body and mind. experiencing homelessness. When you have to cope with homelessness you don’t get to prioritise your Becoming a member of a Men’s Shed provides a safe and mental and physical health and we want to change that. busy environment where men can find many of these things in an atmosphere of old-fashioned mateship. And, The Yoga Foundation has partnered with Mission importantly, there is no pressure. Men can just come and Australia and the St Vincent de Paul Society in Sydney have a yarn and a cuppa if that is all they’re looking for. to bring yoga to people experiencing or at risk of There are 30 Men’s Shed across Sydney. homelessness. Australian Men’s Shed Association [email protected] Our yoga is aimed at equipping people with some simple skills through postures, breath and mindfulness mensshed.org that can help them manage feelings of stress, anxiety and build mental resilience. Our classes also provide a gentle, inclusive experience that helps participants THE FOOTPATH LIBRARY relax and feeling calm. 1/498 Miller St. Cammeray, 2062 Our mobile service distributes free, high quality new and secondhand books and magazines. [email protected] Books help keep people healthy and www.theyogafoundation.org.au happy and truly are food for the mind and soul!

www.footpathlibrary.org

WELLBEING 120 121 STREET SOCCER OZANAM LEARNING CENTRE The Community Street Soccer Program, is a fun and exciting initiative of The Big Issue that uses the power (02) 9568 0262 of sport to change lives. Street Soccer promotes The Ozanam Learning Centre (OLC) is an early social inclusion and personal change for participants intervention centre that supports people who by providing support and promoting participation, are at imminent risk of homelessness or those inclusiveness, commitment and team spirit. who require social inclusion options to prevent them from falling into cycles of disadvantage and Street Soccer is open to males and females aged marginalisation. We are focused on producing 16 years and above. Our players come from many sustainable pathways that provide people with walks of life, but all have been marginalised in skills, confidence, and opportunities. With an some way. This could be through factors such innovative approach, the OLC works with the as mental illness, homelessness, refugee status, community and our corporate partners to empower drug and alcohol dependency, physical disability, individuals and promote independent living. long-term unemployment or family breakdown. Who can access this service? Get active and make new friends. It’s completely free and open to everyone, regardless of whether All the OLC classes and activities are free to men you’ve played soccer before or not. and women 18 years and older who feel they require support. The classes include TAFE accredited courses, SYDNEY Monday - 2:30-4:30pm therapeutic and recovery based programs, living skills, King George V Recreation Centre, tenancy focused training and professional services. Cumberland St, The Rocks NSW 2000 The OLC runs over 40 activities per week, with approximately 120 people accessing the service daily. PARRAMATTA - Thursday 3:30-5:30pm Robin Thomas Reserve, Mon _Fri 8.30am to 4pm corner of Harris & Macquarie St, Parramatta NSW 2150 Level 3 99 Forbes St. Woolloomooloo 2011 (adjoined to the Matthew Talbot Hostel) [email protected] bigissue.org.au

WELLBEING 122 123 THE REDFERN FOUNDATION: THE REDFERN FOUNDATION: MUDGIN-GAL ‘WOMEN’S PLACE’ BABANA ABORIGINAL MENS GROUP We offer support for women, girls and their young (02) 9660 5012 families through drop-in, in-home family support, legal, medical and accommodation referral and Babana means ‘brother’ in the Dharuk language. educational and vocational support programs. Babana is a brotherhood of both Aboriginal and • daily drop-in centre non- Aboriginal men who are focused on working • refuge support to improve the lives of the greater Sydney Aboriginal • advocacy and liaison communities. Babana brings together Men from all • laundry, bathroom and rest facilities walks of life that are committed to supporting and • safe accommodation for women and children empowering each other, their families and their • court support community, through: • grief and loss counseling • Social empowerment • anti-violence group meetings • Employment and economic empowerment • domestic violence assistance • Health and well-being • Cultural engagement and empowerment Monday - Friday 9am - 5pm 313/148 Goulburn St. Surry Hills Benledi House 186 Glebe Point Rd. Glebe ​ www.virtualsisters.org.au [email protected] www.babana.org.au

ABORIGNAL & TORRES STRAIT ISLANDER 124 125 WIRRINGA BAIYA ABORIGINAL KARI

WOMEN’S LEGAL CENTRE INC. Building strength in Aboriginal families, communities and services. KARI is one of the largest Aboriginal 1800 686 587 (02) 9569 3847 Foster Care service providers in Australia, finding loving, accepting and respectful homes for Aboriginal children. A state-wide community legal centre for Aboriginal and Torres Strait Islander women, children and youth. We offer community support in the following areas:

Our free service provides confidential legal • Housing - assistance with accessing public information, advice and casework on a range of family housing, tribunal support, rental arrears, as well and civil law matters such as: as the private rental market. Domestic violence • Emergency Relief - emergency relief for food Apprehended Violence Orders (AVOs) • • hampers, hot meal services and utility assistance. • Sexual Assault & Child Sexual Assault • Victims Compensation • Employment - assistance with resume writing, job • Discrimination and Sexual Harassment search, job applications, as well as providing useful • Care & Protection Early Intervention links to employment services. • Family Law • Complaints against the Police, Correctional • Education, Legal and medical Centres, Juvenile Detention Centres and Family and Community Services (previously DOCS) KARI PENRITH: (02) 8782 0300 10/308 High St, Penrith

Mon - Friday 9:30am-5:00pm KARI LIVERPOOL: (02) 8782 0300 Addison Road Community Centre 3/131-135 George st Liverpool Building 13, 142 Addison Rd. Marrickville KARI ROSEBERY: (02) 8782 0344 1/128 Rothschild ave, Rosebery [email protected] www.wirringabaiya.org.au 8.45am - 5.00pm www.kari.org.au

ABORIGNAL & TORRES STRAIT ISLANDER 126 127 ABORIGINAL LEGAL SERVICE AODCONNECT (phone app)

1800 765 767 AODconnect is a national directory of alcohol The Aboriginal Legal Service provides free legal advice and other drug treatment services for Aboriginal and court representation in criminal, family and children’s and Torres Strait Islander people. care and protection legal matters for Aboriginal and Torres Strait Islander children, young people & adults. The app allows you to find a service by state, territory and/or region through an interactive map 8.30am to 5.30pm, Mon to Fri. of Australia; by alphabetical listing or postcode. Level 1, 619 Elizabeth St, Redfern [email protected] Searching in the app can be refined www.alsnswact.org.au by selecting services:

• Focus - Indigenous, Mainstream with NATIONAL CENTRE OF INDIGENOUS Indigenous focus, or Mainstream EXCELLENCE (02) 9046 7800 • Treatment categories - counselling and referral, harm reduction and support groups, A not-for-profit social enterprise that aims to build outreach, mobile patrols and sobering capability and create opportunities with and for young up shelters, residential rehab, withdrawal Aboriginal and Torres Strait Islander peoples. We aim to management, and young people. assist young people to achieve their dreams. • Arts and Culture • Learning and Innovation • Sport and Recreation • Health and Fitness Centre • Kids Camp facility • Job Ready program

180 George Street, Redfern ncie.org.au

ABORIGNAL & TORRES STRAIT ISLANDER 128 129 GENDER CENTRE (02) 9569 2366 Q LIFE - 1800 184 527 We support transgender persons aged 25 years and TELEPHONE SUPPORT & WEB CHAT over at any stage of transition who are homeless or at imminent risk of homelessness. We provide supported A counselling and referral service for accommodation, and aim to re-house people rapidly. people who are lesbian, gay, bisexual, Once housed, post-crisis support is provided through trans, and/or intersex (LGBTI). We provide counselling and psychological support, education and nation-wide, early intervention, peer supported training, employment, family support, legal assistance, telephone and web based services to people of all ages health information, rural, regional support and school across the full breadth of people’s bodies, genders, support. relationships, sexualities, and lived experiences. Monday - Friday: 9am - 4.30pm [email protected] Monday - Sunday: 3pm - midnight www.gendercentre.org.au [email protected] qlife.org.au BLACK RAINBOW FOUNDATION The Black Rainbow Living Well Foundation for Aboriginal MINUS18 0478 098 540 & Torres Strait Islander LGBTIQ Suicide Prevention. Australia’s largest youth led organisation for gay, lesbian, bisexual and trans youth. Our youth workers and peer Black Rainbow aim to be Australia’s Indigenous suicide mentors are ready to go if you need someone to talk to. prevention and mental health support source for Indigenous LGBTI people. We offer an advisory group Minus18 aims to improve the health and wellbeing of, to draw on both personal and professional experiences and provide a safe environment for, same-sex attracted from across the LGBTIQX community. and gender diverse young people in Australia, seeking to empower them to feel comfortable and confident We strive for social justice, inclusion and respect for the in their sense of identity and assisting them to grow as many strong Aboriginal and Torres Strait Islander lesbian, gay, bisexual, sister girl (transgender) and queer people. happy, healthy individuals well into the future. www.minus18.org.au www.blackrainbow.org.au [email protected] LGBTIQ+ 130 131 ACON 1800 063 060 (02) 9206 2000 TWENTY10 + GLCS GAY & LESBIAN We provide HIV prevention, health promotion, COUNSELLING SERVICE OF NSW advocacy, care and support services to members of those communities including Indigenous people, injecting drug users, sex workers and all people living 1800 65 2010 (RURAL FREECALL ) with HIV/AIDS. We also support sexual health, mental health, alcohol and drug use, safety and inclusion, (02) 8594 9550 (METRO SUPPORT) domestic and family violence, ageing among other health issues. Twenty10 is a community-based, state-wide organisation, working with and supporting people of ACON has offices in Sydney, Western Sydney, diverse genders, sexes and sexualities, their families Illawarra, Northern Rivers, Hunter and Mid North and communities.We provide a wide range of support Coast with an extensive range of outreach services. services across New South Wales for people of all ages, including specialised services for young people. This 414 Elizabeth St. Surry Hills includes drop-in availability, accommodation, phone [email protected] support, counselling, case management, referrals and family support services.

Twenty10 now incorporates the Gay and Lesbian AGMC - AUSTRALIAN GLBTIQ Counselling Service of NSW (GLCS). MULTICULTURAL COUNCIL INC. Level 1, 45 Chippen Street, Chippendale [email protected] The AGMC Inc is a peak body for individuals/groups https://www.twenty10.org.au from a Gay, Lesbian, Bisexual, Transgender, Intersex and Queer multicultural background. [email protected] www.agmc.org.au

LGBTIQ+ 132 133 SETTLEMENT SERVICES TELEPHONE INTERPRETER SERVICE INTERNATIONAL (02) 8799 6700 131 450 (FREE CALL) An interpreting service for people who do not speak Settlement Services International is a community- English and for agencies and businesses that need to based not-for-profit organisation providing a range communicate with their non-English speaking clients. of services in the areas of refugee settlement, Our services enable non-English speakers to migrant support services, asylum seeker assistance, independently access services and housing, multicultural foster care, disability support, information in Australia. employment services and youth support in NSW. (24 hours, 365 days) The Humanitarian Settlement Program (HSP) supports www.tisnational.gov.au/en/ refugees from the moment they arrive at the airport, Non-English-speakers where SSI’s culturally and linguistically diverse workforce ensures the first words new arrivals hear are ‘welcome to Australia’ in their preferred language. SPARK SUPPORT (02) 4621 5557 We have offices in Ashfield, Bankstown, SPARK supports newly arrived children and families Parramatta and Liverpool. of refugee background in partnership with primary schools in Western Sydney. [email protected] www.ssi.org.au The key aim is that families and children from a refugee, asylum seeker and migrant background SETTLE WELL. Students attending our partner schools and their parents/carers can access SPARK service, such as English language resources, services to address settlement issues and aid in successful participation in Australian society. [email protected] www.spark.vinnies.org.au

REFUGEES & NEW ARRIVALSGLBTIQ 134 135 SALVATION ARMY (13 72 58) METRO ASSIST (02) 9789 3744 Have you recently arrived in Australia Metro Assist provides a range of community services as a refugee? The Salvation Army is here to help you including migrant settlement, family support and early through what can be a stressful and confusing time. intervention, emergency relief, tenancy services, financial counselling and community development. From our FREE ENGLISH CONVERSATION CLASSES: origins as a Migrant Resource Centre, we have specialist (See our website for times) knowledge of the experiences and needs of culturally and linguistically diverse communities. We hold a deep • Parent’s Café, Fairfield High School passion and commitment to advocacy and to promote • StreetLevel Surry Hills diversity and social inclusion. • Fairfield Library • Bankstown Salvation Army Corps [email protected] • Ryde Salvation Army www.metroassist.org.au • Warrawong Library www.salvos.org.au/need-help/new-arrivals/ THE SOCIAL OUTFIT (02) 9550 3691 ETHNIC COMMUNITIES’ COUNCIL We’re an independently-accredited, ethical trading (02) 9319 0288 social enterprise that provides employment and training in the fashion industry to people from refugee The peak body for all culturally and linguistically and new migrant communities in clothing production, diverse communities. Our main activities are advocacy, retail, design and marketing. community education and community development.

Mon, Wed, Friday, Sat 10am-6pm. Tuesday closed. 221 Cope St. Waterloo 2017 Thurs 10am-8pm. Sun 11am-5pm www.eccnsw.org.au 188 King St, Newtown [email protected] MIGRANT RESOURCE CENTRES thesocialoutfit.org DIRECTORY: www.eccnsw.org.au/Links/Migrant-Resource-Centres

REFUGEES & NEW ARRIVALSGLBTIQ 136 137 ASYLUM SEEKERS CENTRE HOUSE OF WELCOME (02) 9727 9290 (02) 9078 1900 The House of Welcome exists to welcome, shelter and empower people seeking asylum and refugees The Asylum Seekers Centre is a place of hospitality regardless of their age, gender, sexuality, nationality and welcome. It is an oasis for many people, a safe or religion. We provide client-centred holistic place for those who have fled situations of great supports that nurture hope, advocate for justice and danger. We provide practical and individual support promote self-reliance, whilst acknowledging the for people seeking asylum living dignity and the rights of each individual.​ lawfully in the community. 197 The Trongate, Granville 2142 Mon - Fri 9am - 4pm [email protected] 43 Bedford St. Newtown 2042 www.houseofwelcome.com.au [email protected] www.asylumseekerscentre.org.au THE BREAD & BUTTER PROJECT REFUGEE COUNCIL OF AUSTRALIA 1300 139 863 (02) 9211 9333 The Bread & Butter Project is an artisan bakery delivering handmade bread to RCOA is the national umbrella body for refugees and the food lovers of Sydney. the organisations and individuals who support them. We are a small, not-for-profit organisation and rely on 100% of our profits are reinvested public financial support to continue our independent into baker training and employment research, education and advocacy work. pathways for refugees and asylum seekers. 100% of our graduates have 410 Elizabeth St. Surry Hills 2010 gained employment. [email protected] www.refugeecouncil.org.au 36G Fitzroy St. Marrickville NSW 2204 [email protected] www.thebreadandbutterproject.com

REFUGEES & NEW ARRIVALSGLBTIQ 138 139 MY AGED CARE NSW ELDER ABUSE HELPINE 1800 200 422 1800 628 221 If you witness, suspect or experience abuse, call the MY AGED CARE can help you to find out about: NSW Elder Abuse Helpline & Resource Unit . We provide • The types of aged care services available information, support and referrals relating to the abuse • Your eligibility for services of older people living in the community across NSW. We • Service providers in your area provide practical assistance and easy-to-understand in- • Costs you may need to pay formation to older people, family members and frontline • Advocacy services workers on ways to reduce and prevent abuse. • How to make a complaint When you call, you’ll speak to a person who will help you: Aged care services can link you with a provider – usually a charitable or religious organisation – to find better, • Identify what the you really want to achieve more stable accommodation. Once this is organised, • Develop a support and action plan you might then be linked to other services to receive • Explore all possibilities help at home or in the community. • Empower you or advocate for you • Understand your rights and demystify some of the ASSISTANCE WITH CARE AND HOUSING FOR THE AGED options (e.g. AVOs, Behavioural Management Orders, program (ACHA) provides care and accommodation Community Treatment Orders, Powers of Attorney, services for people experiencing homelessness, with some Legal Support Services, and the Guardianship Division homes specialising in caring for this group. of the NSW Civil and Administrative Tribunal (NCAT))

Mon-Fri 8am-8pm, Sat 10am-2pm Mon-Fri 8.30am - 5pm www.myagedcare.gov.au www.elderabusehelpline.com.au

SENIORS 140 141

FREDERIC HOUSE (02) 9310 2778 SENIOR RIGHTS SERVICE

Frederic House is an aged care service providing a long- 1800 424 079 term home for approximately 60 men around inner Sydney. The residents are mainly older men, who are We help you to understand your rights, provide experiencing homelessness, relying on low pensions and information and help you speak up, offering free, are unable to live independently due to their medical confidential, independent legal support to aged care and support needs. We are open all year round. Frederic recipients. House receives funding from the Department of Health and Ageing and NSW Health, with a dedicated team You can complain if you are unhappy with any of the including six registered nurses. services provided, such as meals, personal care, etc. You can also complain about the way you are treated We cater for men with high medical support needs, based by staff or management. In short, you can complain on specific assessments to determine a match between about any aspect of the accommodation and/or care a person’s requirements and our facility. Men are referred you are receiving. to the service predominately from hostels and temporary accommodation and hospitals. Our service requires a We also provide information sessions by request. payment that is a proportion of the pension. We hope to provide support for men who would not otherwise be Mon - Friday 9am - 5pm able to access care. Level 4, 418a Elizabeth St Surry Hills, NSW 2010 182 Young Street, Waterloo in NSW www.vinnies.org.au/page/Find_Help/NSW/Housing/ [email protected] Frederic_House/ seniorsrightsservice.org.au

SENIORS 142 143 NSW DOMESTIC VIOLENCE LINE WOMEN’S & GIRLS EMERGENCY CENTRE (FOR WOMEN) 1800 65 64 63 (02) 9319 4088 CENTRAL SUPPORT: Our Redfern office provides a The state-wide information and referral service for personalised service to women and families who are women experiencing domestic violence 24/7. homeless or at risk of homelessness - the first point of The Domestic Violence Line is a NSW statewide interaction for clients. Experienced intake staff and case telephone crisis counselling and referral service for managers determine which of our services and programs women and persons who identify as female. will best meet their housing and support needs. Counsellors on the Domestic Violence Line CRISIS ACCOMMODATION: We operate three short can help you: term crisis accommodation facilities for women and families. Malachite House (inner city Sydney), Holly Talk to the police and get legal help • Lodge and Jeannie’s (inner West) • Get hospital care and family support services Obtain an apprehended violence order (avo) • SUPPORTED TRANSITIONAL HOUSING: WAGEC Develop a safety plan for you and your children • provides 34 transitional properties for families and a Find emergency accommodation for you and • large ten-bed transitional property for single women. your children Our medium term supported accommodation offers women and families the stability of affordable housing 24 hours / every day before they transition to long term tenancies.

174 Redfern Street, Redfern NSW 2016 If you or your children are in www.wagec.org.au danger call Emergency: 000

WOMEN & GIRLS 144 145 DAISY APP THE WOMEN’S HOMELESSNESS

SUPPORT SERVICE Daisy is an app developed by 180RESPECT to connect people experiencing violence or abuse to services (02) 9602 9160 in their local area. Daisy can be downloaded for free from iTunes or Google Play. Once the app is on your The WHSS provides support to women who are phone, you can use it to search for support services in experiencing homelessness or are at risk. The service your local area. has a strong focus on Aboriginal women and women from culturally and linguistically diverse backgrounds. You can visit service websites from within the app, which means these sites won’t show up in your The service is funded by NSW Family and Community browser history. This can help protect your privacy, Services as a Specialist Homelessness Service which especially if another person has access to your phone. delivers services to single women over 18 years of age, Each listing includes information about opening without accompanying children, who are homeless, or times, how to get in touch and the services they offer. at risk of homelessness.

www.1800respect.org.au/daisy Mon - Friday 9am – 4.30pm [email protected] www.womenshousingcompany.org.au/homeless_women

WOMEN & GIRLS 146 147 WOMEN’S LEGAL SERVICES NSW YWCA HOMELESS SERVICES 1300 888 529 (02) 9285 6286

Free, confidential legal advice and referrals to women The YWCA NSW is on the frontline for improving in NSW, with a focus on family law, parenting, domestic gender equality and eliminating violence against violence, sexual assault and discrimination. We offer women. several specialised areas of advice. We raise funds through profit-for-purpose businesses, donations, and government grants to provide a range WOMEN’S LEGAL ADVICE LINE: of programs and services. 1800 801 501 (02) 8745 6988 Tues 1.30pm - 4.30pm, Thurs 9.30 - 12.30 These programs and services deliver domestic violence support, women’s refuges, homeless support, mentoring DOMESTIC VIOLENCE: 1800 810 784 for young women, financial literacy, and life skills.

(02) 8745 6999 Monday - Friday 9am - 5pm Monday 1.30 - 4:30pm, Tuesday 9.30am - 12.30pm, Level 5, 66 Wentworth Ave. Surry Hills 2010 Thursday 1.30 - 4.30pm [email protected] INDIGENOUS WOMEN: 1800 639 784 www.ywcansw.com.au (02) 8745 6977 Mondays, Tuesdays & Thursdays: 10am–12:30pm WORKING WOMEN’S LEGAL: (02) 8745 6954 CARE AND PROTECTION LEGAL ADVICE LINE: (02) 8745 6908

www.wlsnsw.org.au

WOMEN & GIRLS 148 149 LINKING HEARTS MOVING OUT MOVING ON (02) 9786 4404 (02) 9251 2405 (select option 1) Canterbury Bankstown Multicultural Family Support to women with or without children in the inner Homelessness Support Service run by The city of Sydney, who are escaping from or experiencing United Muslim Women Association (MWA). Domestic and Family Violence or are homeless or at risk. We provide safe and supported crisis and transitional The MOMO program can support you with: Navigating the different housing options/areas accommodation for families who are homeless or • • Safety planning & maintenance at risk of homelessness due to domestic and family • Information & referral around AVOs & Family Law violence. We also assist vulnerable families, including • Wrap-around casework women and men with children. Once housed, postcrisis follow-up is provided linking with other • Surry Hills Neighbourhood Centre support services. We ensure responses are accessible • Newtown Neighbourhood Centre to families from culturally and linguistically diverse • Housing NSW City Office – Strawberry Hills backgrounds, including women and children escaping • Redfern Community Centre. domestic violence, single parents with children, [email protected] couples with children, and refugees. www.dvnswsm.org.au/support/where-we-work/momo/ www.linkinghearts.org.au LOU’S PLACE (02) 9358 4553 A SAFE PLACE FOR WOMEN - a warm, friendly and MUSLIM WOMEN ASSOCIATION supportive daytime refuge for women in Sydney. The United Muslim Women Association is a community ​ based welfare organisation that caters to the welfare, Come and rest, eat, shower, wash clothes and enjoy social, educational, religious and recreational some company. Our services include crisis intervention, case management, referrals and legal advice. needs of Muslim women of all backgrounds. Mon - Wed 9:30- 4, Thurs 11 – 4pm 47 Wangee Rd, Lakemba NSW 2196 Fri 9:30 – 4pm www.mwa.org.au 182 Victoria St. Kings Cross www.lousplace.com.au

WOMEN & GIRLS 150 151 LEICHHARDT WOMEN’S COMMUNITY GUTHRIE HOUSE (02) 9564 5977 Provides an holistic residential program for women 18 HEALTH CENTRE (02) 9560 3011 and over involved in the criminal justice system, and Low-cost medical, allied and complementary health their accompanying babies to successfully transition care and education to improve women’s health. to the community. We accept women on methadone We aim to always respect a woman’s circumstances and or buprenorphine treatment programs. consider she is the expert on her own life experiences. Eligibility criteria for admission: We try to respond to her needs and wants in a confidential, safe, professional and approachable way. • Involved in the criminal justice system • Have a history or a current drug and alcohol issue Medical services include: • Be homeless or at risk of homelessness Acupuncture, Psychology, Physiotherapy, Naturopathy, Massage. Nurses and doctors on site. 8am to 4pm weekdays [email protected] www.guthriehouse.com Counselling and support groups: Women Partners of Bisexual Men; Women who are adult survivors of childhood sexual abuse. HOPE STREET WOMEN’S SPACE Counselling is in English and Vietnamese. (02) 8061 1555 0432 557 091 • Medicare and Victims Services • Legal advice clinics with Gowland Legal A drop-in day-refuge, with showers, laundry facilities, Girls Career Mentoring Program lounge spaces, meals, and workshops.We operate from • a trauma-informed care, strengths based and harm The Miranda Project • minimisation approach. We offer free counselling, as well as case management with qualified social workers. Leichhardt, Marrickville, Campsie, Lakemba,Rozelle. 55 Thornley St. Leichhardt Women’s Space supports sex workers and women www.lwchc.org.au involved in the sex industry, transgender women, and women experiencing marginalisation or in other vulnerable situations. [email protected] hopestreet.org.au/innercity

WOMEN & GIRLS 152 153 B MILES WOMEN’S FOUNDATION 1800 274 984 (INTAKE HOTLINE) BMWF supports women living with a THE PERIOD PROJECT mental illness who are experiencing homelessness, or at risk of homelessness. Caring for women, transmen and non binary people experiencing homelessness or fleeing domestic or family • A 24/7 inner city women’s refuge violence by providing sanitary products, help & support. • Housing across Sydney where women can reside PERIOD PACKS contain: pads, tampons, wipes, hand safely, while receiving support that promotes recovery. sanitiser, disposable bags and a small treat, providing full menstrual care for a person sleeping rough. • Access to clinicians, and a range of educational and social inclusion programs. [email protected] www.theperiodproject.org.au/sydney Supported Accommodation Office: (02) 9360 4881 Outreach Service Office: (02) 8036 5559 www.bmiles.org.au SUPPORT THE GIRLS 0450 544 757 We provide women with bras, sanitary products, MARY’S HOUSE (02) 8937 2094 toiletries, new underwear. Our main focus is bras. Crisis accommodation for women and their dependent children escaping domestic violence One of the goals of Support The Girls Australia is to in the Lower North Shore area. ensure that we empower and encourage self-esteem The exact location is not publicised and well being in women and girls by supplying them for security reasons. with the crucial items that they require to facilitate their overall health. A qualified social worker will address individual needs and support transition See our online calendar of events to more permanent accommodation. for where we’ll be next: [email protected] www.supportthegirls.com.au www. maryshouse.org.au

WOMEN & GIRLS 154 155 DETOUR HOUSE (02) 9660 4137 WOMEN’S COMMUNITY SHELTERS Up to 15 months support for women and girls recovering from drug and/or alcohol dependency (02) 9539 6859 and complex problems. Women’s Community Shelters ensures that A three month rehabilitation program in a large, more women who have become homeless will comfortable house for up to seven women who are have access to short term (up to 3 months) homeless or at risk and wanting to recover from drug emergency accommodation and support in a and alcohol dependency. Up to 12 months support for safe, comfortable and secure environment. women who have graduated from the program and have moved into longer term housing. Our shelters: The program is based on 12 Steps and is set in a safe and supportive women-only environment. HORNSBY KU-RING-GAI WOMEN’S SHELTER hkws.org.au Monday - Friday 9am - 5pm [email protected] NORTHERN BEACHES WOMEN’S SHELTER detourhouse.org.au (02) 9977 7772 THE SANCTUARY – THE HILLS WOMEN’S SHELTER THE GIRLS REFUGE (02) 9564 3638 (02) 9680 2653 MANLY WOMEN’S SHELTER We offer short term, crisis accommodation in a (02)9977 7772 safe, home-like environment for girls aged 13 to www.manlywomensshelter.org.au 17 years who are going through a difficult time and are homeless or at risk of homelessness. BAYSIDE WOMEN’S SHELTER https://www.baysidewomensshelter.org The Girls Refuge employs an all-female staff which includes a team leader, caseworkers Shelter admission outside business hours: 1800 65 64 63 and youth workers. or 1800 152 152 [email protected] www.girlsrefuge.org.au

WOMEN & GIRLS 156 157 LINK 2 HOME 1800 152 152 KIDS HELP LINE 1800 55 1800 A free, confidential, telephone and online The telephone line for people who are homeless or counselling service specifically for at risk of homelessness to seek accommodation and young people aged between 5 and 25. support. You may also want to talk about your current living situation and need some direction on where to A counsellor will answer your call. They will listen go, or who to contact for more help, what options and help you work through any worries. You can you have or just get some basic advice. ask to talk to a male or female. You don’t need to tell us your name. You can also call us if you’re dealing 24hours, 7 days a week. with a family member with mental health issues. We care and we listen, any time, for any reason. www.kidshelp.com.au LIFELINE 13 11 14 24hours, 7 days per week. Lifeline is a 24 hour, 7 days a week access to crisis support and suicide prevention services.

People call Lifeline’s 24 hour crisis line 13 11 14 about: CHILD PROTECTION HELPLINE - Suicidal thoughts or attempts - Personal crisis 13 21 11 - Anxiety - Depression A statewide call centre staffed by professionally - Loneliness qualified caseworkers to receive and screen all reports - Abuse and trauma about suspected abuse or neglect of a child or young - Stresses from work, family or society person or those at risk of harm from abuse or neglect. - Self-help information for friends and family Community Services is mandated under the Children and Young Persons (Care & Protection) Act 1998 to conduct assessments and protective investigation of reports of cases of child abuse and neglect.

24hours, 7 days per week.

YOUTH 158 159 eHEADSPACE 1800 650 890 REACH OUT

If you’re going through a tough time, eheadspace can help. Provides an online mental health service for young people 15 to 24 years old who are experiencing A confidential, free and secure space where young difficulties in any aspect of their lives or who are at risk people 12 - 25 can chat, email or speak on the phone of self-harm and are unsure of where or how to get with a qualified youth mental health professional. assistance.

Call us if you are: You can access ReachOut.com 24/7, and talk • Not feeling quite right to other young people or read factsheets and • Having a hard time or break up with friends stories on anything from everyday issues through to • Worried about your mental health really tough times. • Feeling depressed or anxious • Feeling isolated or alone ReachOut is Australia’s leading online mental health • Worried about your drug and/or alcohol use organisation for young people and their parents. Our • Worried about work or study issues practical support, tools and tips help young people get • Worried about a friend or a family member through anything from everyday issues to tough times – and the information we offer parents makes it easier eheadspace welcomes all people irrespective of ethnicity, for them to help their teenagers, too. lifestyle choice, faith, sexual orientation and gender identity. If you would like to speak to someone in person visit 24hours, 7 days a week. headspace.org.au to find your nearest headspace centre. www.reachout.com.au [email protected] 9am - 1am, 7 days a week www.eheadspace.org.au

YOUTH 160 161 THE YOUTH POINT - DIRECTORY Y FOUNDATIONS (02) 8306 7900 Do you need assistance finding crisis or transitional The Youth Point is a comprehensive mobile youth housing? Do you need help finding other support services? services directory featuring agencies who provide services to young people in NSW. The website acts Our web site has a directory of links to health and support as a point of contact for young people looking for services, accommodation options and more: assistance with accommodation, health services, case yfoundations.org.au/need-help/search-for- management, legal supports or employment/education. homelessness-services/ • Aboriginal services • Accommodation Monday - Friday 9am - 5pm • Case work / Counselling Suite 4, 619 Elizabeth Str. Redfern • Community / Neighbourhood Centre [email protected] • Disability • Early Intervention www.yfoundations.org.au • Educational / Vocational • Emergency Food and Clothing • Employment • Family support CARETAKERS COTTAGE - BONDI • GLBTIQ+ • Health YOUTH REFUGE (02) 9389 0999 • Legal • Multicultural We are a crisis refuge for young people 13 - 17 years • Outreach old. A safe place to stay for up to 3 months. We • Police Service NSW • Recreational help you move on to longer-term or independent • Sexual Assault accommodation and help you stay • Young parents on track going forward. • Youth Centre Youth Work Team: www.youthpoint.com.au 7am-11pm, every day 96 Bondi Road, Bondi [email protected] www.caretakers.org.au

YOUTH 162 163 CREATE FOUNDATION LAWSTUFF (02) 9385 9588 1800 655 105 NATIONAL CHILDRENS & YOUTH LAW CENTRE

CREATE Foundation is the peak body Lawstuff provides legal information to children representing the voices of all children and and young people in Australia. young people in out-of-home and foster care. Lawmail is a FREE legal service for Australian children Creating a better life for children and young people in and young people (& their advocates), providing legal care. Connecting children and young people to each information, advice and referrals by email. other, CREATE and their Community. Empowering children and young people to build self-confidence, The National Children’s and Youth Law Centre is an self-esteem, and skills that enable them to have a independent, non-profit organisation working for and voice and be heard. in support of children and young people, their rights and access to justice. create.org.au [email protected] www.ncylc.org.au LEGAL AID YOUTH HOTLINE 1800 10 18 10

Free legal advice for children and young people 18 years old or younger who have committed, or who are are suspected of having committed, a criminal offence.

9am to midnight weekdays, 24-hour service Sundays and public holidays.

www.legalaid.nsw.gov.au

YOUTH 164 165 WEAVE YOUTH & COMMUNITY CREATIVE YOUTH INITIATIVES SERVICES (02) 9318 0539 (02) 9356 8897 A drop-in support centre for youth aged 12 to 25. Creative Youth Initiative is a unique service that provides free creative programs for young people • Family and general counselling, with male or female aged 16-25 who are facing many and varied counsellors, for issues such as grief & loss, sexual challenges in their lives, such as homelessness, mental assault and drug & alcohol abuse. health issues, substance abuse, family breakdown, • Specialist casework & counselling for people with unemployment, poor educational experiences. mental health and/or drug & alcohol problems. • Legal advice, casework & court support for adults & Two semester-long programs run concurrently: juveniles; post-release support for juveniles; and court reports & assessments. Sounds of the Street - a 20-week TAFE accredited • Advocacy and referral for housing issues. music course that teaches students to compose, • A drug and alcohol harm-minimisation program. perform and record their own music or learn an instrument. The students’ music is professionally Outreach home visits are available in Sydney, mixed and mastered with students performing their south Sydney and Botany. compositions at the annual album launch.

The centre also helps Aboriginal and non-English- Artworks! is a six-month visual arts program. speaking people. Students explore and experiment with various mediums including painting, sketching, sculpture, life drawing, Cnr Elizabeth & Allen Sts, Waterloo, NSW, 2017 spray art and graphic design. Works are exhibited in www.weave.org.au an annual art exhibition and students often receive commissions from public and corporate entities.

19 Denham St, Surry Hills, www.missionaustralia.com.au [email protected] Mon-Fri 9-5

YOUTH 166 167 YOUTH OFF THE STREETS CHILDWISE 1800 991 099 1800 06 22 88 CHILD WISE NATIONAL CHILD ABUSE Short-term residential accommodation, respite, PREVENTION HELPLINE education, outreach and community support programs for children and young people 12 to 25 years old who The Child Wise National Child Abuse Helpline is a toll- are facing challenges of homelessness, drug and alcohol free number providing access to expert advice from dependency, exclusion from school, neglect and abuse. trained counsellors and an opportunity to speak up about child abuse. We support young people as they work to turn their lives around and overcome immense personal A wide range of people affected by child abuse contact traumas such as neglect and physical, psychological the Helpline, including victims, parents, relatives, and emotional abuse. Our 35 services include crisis teachers, friends, professionals, carers and many others. accommodation, alcohol and other drug services, Many of the callers require information on the indicators counselling, accredited high schools, outreach, of child abuse and what to do, information about issues residential programs and a mentoring program. related to normal child development and assistance on how to talk to children about personal safety. “THERE IS NO SUCH THING AS A BAD KID, ONLY BAD CIRCUMSTANCES” Monday-Friday, 9am-5pm [email protected] - Father Chris Riley, CEO and Founder www. childwise.org.au

[email protected] www.youthoffthestreets.com.au

YOUTH 168 169 TALDUMANDE YOUTH SERVICES PHOENIX HOUSE (02) 9437 0077 & CRISIS ACCOMMODATION Phoenix House provides early intervention and support services to the most challenged young people living in (02) 9460 3777 Sydney and delivers life changing outcomes. Phoenix If you are homeless or having problems with drugs House provides a fully integrated, wrap around service and alcohol, mental health, school or family and need model. support, we’ll be here for you. No matter what’s going on in your life, you’re not alone. We’re here to give you We work with young people and their families to a safe place to stay and provide all the support you improve family relationships. Positive family support need to get back on your feet. No matter how big or has a significant impact on a young person’s success in small the problem is, if you want support we can help. life. Phoenix House provides a safe place that “holds” the individual in a contained and caring way allowing We support vulnerable and homeless children, young for their natural growth and development. Our role is people aged 12-21 years and their families. to be there for them, to listen, be reliable, consistent and genuine, honest and open. We challenge their lack We operate the only 24/7 crisis refuge for young of self-belief and support them to develop a strength- people in Northern Sydney and offer supported based view of themselves and build a positive outlook accommodation and community programs that for their future. provide a streamlined pathway, from homelessness and family breakdown, Monday - Friday 10am - 6pm to independence and stability. 10 Holtermann Street, Crows Nest NSW, 2065 Monday - Friday 9am - 5pm www.phoenixhouse.org.au 168 Pacific Hwy North Sydney 2060 [email protected] www.taldumande.org.au

YOUTH 170 171 NOFFS FOUNDATION THE STREET UNIVERSITY 1800 151 045 (02) 8886 2800 Opened in December 2008 by international hiphop Disadvantaged and disconnected young people and those group “Public Enemy”and run in conjunction with from indigenous and culturally diverse backgrounds are UNSW, it’s a place where young people are able to our focus. Our particular expertise is in the treatment of walk in off the street and take courses in anything young people with drug and alcohol problems. from basketball to biology. With full size classrooms, full size basketball court, music studios where young PALM - Program for Adolescent Life Management people can write and record their own music and a 3 month residential program for young people aged cafe run by young people and their families. between 14-18 with acute substance use difficulties. Learn Hip hop music, dance, BBoy, song writing and studio recording. Develop beats, lyrics & song writing INDIVIDUAL AND FAMILY COUNSELLING - counselling and record in the studio. service for young people 12 - 25 years of age who have difficulties with alcohol or drug use. www.streetuni.net

SCHOOL COUNSELLING SERVICE - support for secondary MT DRUITT school students with alcohol or other drug issues. Wednesday 2 - 7pm Thurs, Friday 11am - 7pm ASK! A free legal service provided to young people Suite 1, Level 1, 11 Cleeve Close between the ages of 14 and 21 who seek help with legal Mt Druitt matters. Provided pro bono by law form Mallesons. (02) 8886 2800 Call 83 83 66 27 [email protected]

LIVERPOOL [email protected] Monday, Wednesday, Thursday 12pm - 7pm noffs.org.au Tuesday 12pm - 9pm, Friday 1pm - 9pm 1 Speed Street Liverpool (02) 8785 8000 [email protected]

YOUTH YOUTH 172 173 LAUNCHPAD YOUTH COMMUNITY GLEBE YOUTH SERVICE (02) 9557 2810 0410 606 253 (02) 9552 2873 DO YOU NEED HELP? Coping with drug use, legal stuff, family troubles, problems at school, help with work,hassled by debts, feel isolated and scared or disconnected? We can offer a safe environment where you can receive confidential, SYDNEY YOUTH HOMELESSNESS HUB supports young individual support. people aged 16-24 years with a range of services including; accessing or keeping your housing, finances, • Support Services • Girlzone things at home, things at school, advice & information • After Dark • Homework Club about education/employment, and coaching you • Healthy Eating • Hoops towards achieving your personal goals and aspirations. • Pathways • Boyzone • Girls Who Box • Special Programs • Teentime • Hip hop workshop

Monday – Friday 9.30am to 5.30pm 84 Glebe Point Road GLEBE NSW 2037 SYDNEY YOUNG PARENTS PROGRAM [email protected] is a service for homeless or at risk young parents or www.glebeyouth.org.au pregnant women (under 25 years), and their children.

Mon-Friday 9am - 4pm 654-670 King St. Erskineville, 2043 [email protected] www. launchpadyouth.org.au

YOUTH 174 175 OASIS YOUTH SUPPORT STREETWORK (02) 9419 7559

& DROP-IN CENTRE StreetWork is a community organisation working with ‘at risk’ young people affected by crime, mental SALVOS (02) 9331 2266 health issues, violence, destructive relationships, social isolation, homelessness, those disengaged from school Crisis accommodation, outreach support and brokerage or with poor employment opportunities and those service for young people 16- 21 years old who are impacted by alcohol and substance abuse, to turn their homeless or at risk of homelessness. Case management, lives around. education and counselling are also available. We have over 20 programs for homeless young people that give At StreetWork we seek to give ‘at risk’ young people the hope, help and opportunities to turn their lives around. same opportunities as their peers .. that is to grow, to achieve their dreams and to develop as a person with The drop-in Centre provides a safe place for young high self-esteem. people to hang out, have breakfast with their friends, shower, do their laundry, use the computer to do work, Our flagship program, is a one-on-one mentoring listen to music or reconnect with family and friends. which we call KickStart, which aims to help you turn your life around. Monday – Friday 8.30am -10.30am. 365 Crown Street Surry Hills NSW 2010 Mon-Fri: 10am - 6pm [email protected] 0403 548 872 (After Hours) salvos.org.au/oasis Level 1, 10 Clanwilliam St, Willoughby NSW [email protected] www.streetwork.org.au

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HOUSING OPTIONS FOR YOUNG PEOPLE Great info on when to move out, where to go, what to expect, how to find shelter and other accommodation options.

www.caretakers.org.au/youth-refuge-directory

You can also download the app: #HOMELESSKIDSMATTER APP The app includes all homeless shelters for teens in Sydney &NSW. We believe homelessness is something you experience, not who you are.

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