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Your Guideto Local Health Services Your guide to local health services in Argyll & Bute Community Health Partnership www.nhshighland.scot.nhs.uk WORKING WITH YOU TO MAKE HIGHLAND THE HEALTHY PLACE TO BE Contents ABOUT THIS GUIDE Page Everyone wants to be assured that services will be there About this guide . 2 when they need them. This guide has been produced to About Argyll & Bute tell you about community health services across Argyll and Community Health Bute. It outlines some of our plans for improving services and how you can get involved. It includes useful contact Partnership . 2 information to help you get the services you need. Local Management . 3 Keep it in a safe place, perhaps by the phone. CHP Localities . 4 How to get the right ABOUT ARGYLL & BUTE COMMUNITY HEALTH treatment. 5 PARTNERSHIP (CHP) How your money makes a difference . 8 Argyll & Bute Community Health Partnership is one of four CHPs within NHS Highland. It manages acute, Our plans for a better service . 9 primary, community health and mental health services How you can get involved. 12 across Argyll and Bute. We provide services to around If you have a complaint. 13 91,000 people across 2,600 square miles. During the summer months the number of people in the area Useful contacts . 15 increases significantly owing to an influx of tourists. The How you can comment on CHP has a diverse range of settlements including 6 towns, our services . 16 46 villages, 156 small settlements and 26 inhabited islands. 2 Local Management for Argyll & Bute Community Health Partnership Our aim is to establish and develop high quality local services with health, social, carers, patients and voluntary organisations working closely together to provide services that meet your needs. We want to make sure that the right care is delivered at the right time and in the most appropriate place. We will also work to help people in Argyll and Bute live healthier lives. CHP Committee Chair Bill Brackenridge CHP General Manager Fiona Ritchie CHP Clinical Director Mike Hall CHP Lead Nurse Pat Tyrrell Locality Manager, Oban, Lorn and the Isles David Whiteoak Locality Manager, Mid Argyll, Kintyre & Islay John Dreghorn Locality Manager, Cowal & Bute Viv Smith Locality Manager, Helensburgh & Lomond Anne Helstrip We have a wide range of community and hospital based services including maternity care, children’s services, community nursing, mental health, palliative care and rehabilitation services. We also provide services such as health visiting, speech and language services, physiotherapy and district nursing. 3 Argyll & Bute Community Health Partnership Localities Locality Pop. Description You can contact us at the address below: Oban, Lorn & the Isles 20,094 Oban, north to Port Appin, Argyll & Bute CHP east to Dalmally, south to Arduaine & includes the isles Aros, Blarbuie Road of Lismore, Luing, Seil, Mull, Lochgilphead Tiree, Coll & Colonsay PA 31 8LB Phone: 01546 605680 Mid Argyll, Kintyre & Islay 21,330 Southend, Campbeltown, Muasdale, Carradale, Tarbert, Lochgilphead, Ardfern, Inveraray, Isles of Islay, Jura and Gigha Cowal & Bute 22,872 Lochgoilhead, Strachur Kilmun, Tighnabruaich, Dunoon and the Isle of Bute Helensburgh & Lomond 26,740 Helensburgh, Kilcreggan, Garelochhead, Arrochar Argyll & Bute CHP 91,036 4 How to get the right treatment If you feel unwell or need some NHS 24 advice about your health, there are a If you or someone you care for is unwell during the out of hours number of places you can go. Please period when GP surgeries are closed, and you feel it can’t wait until read the following information. the surgery re-opens, then you should call NHS 24 on 08454 24 24 24 (www.nhs24.com) so that you can be directed to the most appropriate care as quickly as possible. Of course, if your condition is immediately life-threatening, then 999 should be dialled. Pharmacist Your local pharmacist can give advice on common health problems and can answer questions about medicines. Community pharmacists now also offer a Minor Ailment Scheme to provide treatment and advice to patients with minor ailments who do not pay for prescription charges. Many pharmacists provide other services such as helping you stop smoking, checking the different medicines you are taking, or giving advice about sexual health. Ask to speak to your pharmacist in a private area if there is something you don’t want other people to hear. If your symptoms are serious, your pharmacist might suggest you should go to your GP. To find a pharmacy which is open out of hours phone NHS 24. Self-care There are lots of ways you can look after yourself if you feel unwell. A well-stocked medicine cabinet will help you treat everyday illnesses at home. It is useful to have paracetamol, plasters and bandages, a thermometer, antiseptic cream, and other remedies for coughs, colds and sore throats. Always follow the instructions on the medicine label. 5 How to get the right treatment GP surgeries Accident and Emergency For medical advice and treatment, or prescriptions, Hospital Accident and Emergency departments only you can make an appointment at your GP surgery. treat accidents and emergencies which are urgent Surgeries vary in size and patients can make or serious. If your condition is urgent you can make appointments with a wide range of staff such as your own way there or call for an ambulance using GPs, nurses, health visitors, counsellors and 999. If you’re not sure if you should go to Accident physiotherapists. Some surgeries run special clinics and Emergency, phone NHS 24 for advice. for people with diabetes, asthma or other health conditions. To get a list of surgeries in your area, or Social Work Services for help with registering with a doctor, phone NHS 24. For practical help for yourself or your carer, contact the Social Work Department of Argyll and Bute Out of hours GP services Council. The department supports the care provided by families, neighbours, and the Out of hours GP services are available between community in general. The Social Work department 6.30pm and 8am on weekdays, at the weekend, and can assess you for home care, day care, respite on public holidays. These services provide help care, meals on wheels and any other help you may when your GP surgery is closed and your condition need. is too serious to wait until the next day. If you phone your surgery when it is closed you will get a message explaining how to contact your local out of hours service. 6 How to get the right treatment Argyll & Bute Hospital Lorn & Islands Rural (Mental Health Facility) General Hospital Blarbuie Road, Lochgilphead, PA31 8LD Glengallan Road, Oban, PA34 4HH Telephone — 01546 602323 Telephone — 01631 567500 Campbeltown Hospital Mid Argyll Community Hospital & Ralston Road, Campbeltown, Integrated Care Centre PA28 6LE Blarbuie Road, Lochgilphead, PA31 8JZ Telephone — 01586 552224 Telephone — 01546 462000 Dunaros Victoria Hospital & Annexe Salen, Isle of Mull, PA72 6JF High Street, Rothesay, PA20 9JJ Telephone — 01680 300392 Telephone — 01700 503938 Dunoon Hospital Victoria Infirmary Sandbank Road, Dunoon, PA23 7RL 93 East King Street, Telephone — 01369 704341 Helensburgh, G84 7BU Islay Hospital Telephone —01436 655037 Gortonvogie Road, Bowmore, Islay, PA43 7JD Telephone — 01496 301000 7 How your money makes a difference The Argyll & Bute Community l Opening of the new Mid Argyll l Meeting waiting times Health Partnership spends Hospital in Lochgilphead. targets. public money, your money, on New Jura Care Centre. Other plans and developments health and social care services. l currently being worked on This money provides a wide l New specialist nursing for out include: range of services in acute and of normal hours working at Lorn & Islands Hospital in l Redesign of the mental health community hospitals, GP Oban supporting emergency service, including plans to surgeries, and locally in the care. keep older people with community. dementia closer to home. l Developing ultrasound service for Lorn & Islands and The total expenditure for the l Relocating and reproviding CHP in the last financial year Mid Argyll. the A&E Department in Campbeltown Hospital. was £153.9 million. l Piloting anticipatory health The following service care in Oban and l Reviewing the proposals for developments were included Campbeltown aimed at the reprovision of Rothesay in the Financial Plan: keeping people in the Victoria Hospital and Annexe community and preventing on Bute. hospital admission. Developing GPs and other Seeking to appoint a third l l practitioners with special consultant surgeon at Lorn & interests to improve and Islands Hospital. retain local access to l Building a new health centre services. at Garelochhead. Our plans for a better service Professor David Kerr’s report ‘Building a Health shift the “balance of health care”, focusing the Service Fit for the Future’ and the Health and service on prevention and maintenance of people’s Community Care Minister’s response to ‘Delivering health, and enhancing local access to services. The for Health’ October 2005, set out the priorities and modernisation proposals for the NHS in Scotland programme of action for the NHS over the next will see the following changes in services over the decade. The Minister has emphasised the need to next five years: Current View Evolving Model of Care Geared towards acute Geared towards long term conditions conditions Hospital centred Embedded in communities Doctor dependent Team based Episodic care Continuous care Disjointed care Integrated care Reactive care Preventative care Patient as passive recipient Patient as partner Self care infrequent Self care encouraged Carers undervalued Carers supported as partners Low Tech High Tech 9 Our plans for a better service n Apply a systematic approach to influence decisions regarding the concentration of To deliver this model of care the health services specialist services in the major specialist in NHS Highland and the Argyll & Bute CHP will: hospitals in urban areas e.g.
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