Suburban Taxi Drivers' Roadshow 2017

Suburban Taxi Drivers’ Roadshow

July 2016 – February 2017 2 Meeting the Team

TPH General Manager Helen Chapman

Head of Stakeholder Compliance Delivery Head of Policy Strategy and Relations Manager Infrastructure Manager Tom Moody Silka Kennedy-Todd Edgerton Rodgers Darren Crowson 3 Taxi and Private Hire Action Plan

Enhancing Public Safety:

We are bringing in a number of new measures to enhance public safety, including:

• Quadrupling the number of on-street compliance officers on the streets of London

• Requiring private hire drivers to pass an advanced driving test before they can be licensed or relicensed

• Progressing measures to improve safety standards by implementing an enhanced topographical test for private hire drivers before they can be licensed or relicensed

• Reviewing operator compliance costs to ensure licence fee structure for private hire operators reflects the cost of compliance activity

• Looking into the feasibility of introducing a minimum three-year enhanced Disclosure and Barring Service check for drivers, to guarantee a full and comprehensive period of criminal history is available.

4 Taxi and Private Hire Action Plan

New initiatives for the taxi trade:

• Providing taxis access to an additional 20 TfL bus lanes and writing to boroughs across London to ask them to consider access for an additional 40 bus lanes

• Adding taxi information to our online journey planner

• Card and contactless payment options were made mandatory on 31 October to make it even easier for customers to pay, while giving drivers the time they need to prepare

• Delivering the Ranks Action Plan, including increasing the number of taxi ranks in London by 20 per cent by 2020 (from 500 to 600)

• Giving taxi drivers better access to our facilities, such as toilets within our estate

• Reviewing the annual taxi fares process to ensure drivers and customers get the best deals. 5 Accepting Card Payments

• We consulted in autumn last year on proposals for passengers to pay by credit or debit card and 86 per cent of responses welcomed our consultation proposals

• In response to concerns raised by the trade that card payment system providers need more time to install systems, we made some changes to the dates by which vehicles owners and drivers were required to comply:

 As of 31 October, drivers must now demonstrate that they have the ability to accept card and contactless payments, and provide printed receipts for those payments upon request. This could be a TfL approved handheld device, mobile solution or a device fitted in the passenger compartment of the taxi

 From 1 January 2017 the payment device must be installed in the passenger compartment of all taxis, allowing the passengers to be in control of their card details at all times.

• We have provided drivers with passenger signage and a passenger marketing campaign was launched on 31 October.

6 Approved Credit Card Payment Systems

Device positioning in Device positioning in Card payment provider System(s) Vitos: TX Models: Ingenico IPP220 Cabvision Network Ltd Ingenico IPP350 CMT UK Ltd CMT FREEdom Solution Ingenico ICT220 Ingenico Ingenico ICT350 VeriFone Vx510 Verifone VeriFone Vx810 VeriFone Vx820 Taxiworld FREEdom Taxiworld Ltd Solution Cab:app Ltd Miura M010 iZettle Miura M010 PayPal Miura M010 Miura M010 The Payment House

Payleven Miura M010 Farepay Ltd Miura M010 MTData/Sherbert IPP350 7 Ultra Low Emissions Zone (ULEZ)

• World’s first Ultra Low Emission Zone will significantly reduce the number of people living in areas with poor air quality

• All new taxis to be Zero Emission Capable (ZEC) from 1 January 2018

• The 15-year age limit will remain the same.

LTC TX5

Karsan Taxi

New Metrocab

7 8 Green Taxi Incentives

TfL has secured £65m of funding to help taxi drivers achieve a target of 9,000 Zero Emission Capable taxis by 2020

The following grants will be available from 2017 to encourage the uptake of greener taxis: £4,500 – Office of Low Emission Vehicles £3,000 – TfL taxi specific ‘top up’ up to £5,000 – Decommissioning for vehicles 10+ years

• Anticipated fuel savings of up to £5,000 p/a

• Multi-standard, rapid charge network exclusively for taxis, including suburban areas

• LPG conversion five year extension to 15 year age limit (installed and approved before taxi reaches 15 years old). Gastech, Battersea Autogas.

Enforcement and Compliance Intelligence Update

10 Compliance Update

New Compliance Officer identity Compliance Officers Compliance Managers We are in the process of bringing Silver badge Gold badge in new badges for all compliance officers. These are being phased in with the recruitment of new staff and existing staff will be replacing their existing badges

with these. Compliance Officers Authority cards

11 Taxi & Private Hire Intelligence Pan-London 1 April 2016 to 28 December 2016

An unlicensed Operator in Enfield is currently being prosecuted based on intelligence we have received from the taxi trade.

From December 2014 to June 2016 there have been14 Arrests for Taxi Touting by Alexandra Way, N22.

• Seven have been charged • Seven have been cautioned.

Romford Station – Minicabs parked and double parked near bus stop. Minicabs Barking & Dag – 9 parked on taxi rank. Redbridge- 16 Havering – 13 Ilford Station – Reports of touting Newham - 67 outside the station

Faces Nightclub – Touting outside the club and minicabs parked on the rank

Eastern Road Taxi Rank – Taxis being left unattended

Stratford – Touting around Meridian Square and Green badge drivers parking in the rank

Royal Albert Docks – Touting outside the Some results in this Sector Ibis hotel

• In June 2016 we reported a driver in Woodford for plying for hire & section 2 – accepting a booking without going through an operator. The car was seized by police on the spot.

• In July 2016 we also reported a driver at Faces nightclub for plying for hire and section 2 – accepting a booking without going through an operator. The car was also seized by the police.

14 Taxi & Private Hire Intelligence - Sector 3 1 April 2015 to 30 June 2016 Hotspots in this Sector

Bexley – 3 Lewisham Station Greenwich - 171 Over ranking at taxi rank, taxis being Lewisham - 18 left unattended

North Greenwich Station Taxis being left unattended in the pre booked section of the taxi rank

Woolwich Arsenal Taxi Rank – Vincent Road No identifier hire lights on (repeat offender) PHVs touting on taxi rank

Greenwich Station Some results in this Sector PHV Driver is parked behind taxi rank in view of station, hotel and a pub. He Borough Enforcement Results is the most prolific tout at this rank. 5 x Touting Arrests Lewisham Summons for Accept Booking without Operator's Licence & No Insurance 1 x Sexual Assault 5 x Touting Arrests Greenwich 2 x Caution +3 for Fraud Offence 2 x Sexual Assault 15 Taxi & Private Hire Intelligence - Sector 4 1 April 2015 to 30 September 2016

Hotspots in this Sector

Market Square - Taxis left unattended on taxi rank. Allegations of the rank being used to park taxis and not used for correct purpose

Homefield Rise Rank – Taxis left unattended

Some results in this Sector

We received allegations of touting at Orpington Station CEU Officers were deployed – Result No Trace, allegations not substantiated. 16 Taxi & Private Hire Intelligence - Sector 5 © Crown copyright and 1 April 2015 to 30 September 2016 database rights 2016 Ordnance Survey Hotspots in this Sector 100035971.

• East Croydon Station - Reports of touting outside Bar 88 • High street/George Street - Unattended taxis on rank; allegations drivers are using ranks as personal parking spaces whilst shopping • Mayday Road Rank 5012 – Unattended Taxis on rank

Some Results in this Sector From 1 April to 31 October 2016 there were no serious Cab related Offences reported to the MPS.

Cabs Enforcement Unit has been deployed to Croydon Town Centre to investigate touting allegations. No offences witnessed.

17 Taxi & Private Hire Intelligence - Sector 6 © Crown copyright and 1 April 2015 to 30 September 2016 database rights 2016 Ordnance Survey 100035971. Hotspots in this Sector

Sutton Station • Touting • PHVs parked on the rank • Taxis “over ranking” Mulgrave Road

Tooting Broadway • Taxis left unattended - Rank 5006

Wimbledon Station • Taxis over ranking

Some Results in this Sector

Compliance Officers deploy to Wimbledon Tennis Tournament every year 18 Taxi & Private Hire Intelligence - Sector 7 © Crown copyright and 1 April 2016 to 31 December 2016 database rights 2016 Ordnance Survey 100035971. Hotspots in this Sector

Kingston Hospital • Reports of touting outside Royal Eye Hospital Kingston

Kingston High Street • PHVs on taxi rank High Street Kingston- Upon-Thames

Great West Road • PHVs with no identifiers

Brentford • Kew Road - PHVs parked on taxi rank

19 Taxi & Private Hire Intelligence - Sector 8 © Crown copyright and 1 April 2016 to 28 December 2016 database rights 2016 Ordnance Survey 100035971. Hotspots in this Sector

Heathrow Airport • Touting • Mini cabs causing obstructions • TPH non-compliance various

20 Taxi & Private Hire Intelligence - Sector 9 © Crown copyright and 1 April 2016 to 28 December 2016 database rights 2016 Ordnance Survey 100035971. Hotspots in this Sector

Harlesden • Mini cabs blocking access by parking on the bus stop and road Edgware Station • PHVs parked on the taxi rank

Golders Green Station • PHVs parked on the taxi rank

21 What to report?

• The nature of the offence • Date, time and location • Vehicle registration number (and a photo if reporting via the Twitter feed).

Type of reports

• Touting or unlawful plying for hire • Unlicensed drivers or vehicles being allocated a booking by an operator • Accessibility complaint including refusal to pick up an assistance dog or wheelchair • Damaged, missing or fake identifiers • Illegal advertising • Misuse of the words taxi or cab in private hire advertising (Section 31 offence) • Poor vehicle condition (including as a result of a road traffic incident) • Smoking or vaping in a licensed vehicle. 22 How Intelligence is used – S.A.R.A Problem Solving Model 23 Examples of Intelligence

• Unlicensed operator hiring out unlicensed vehicle with driver not displaying any licensing ID, driver is John his vehicle registration is XX

• On Saturday nights between 22:00 and 02:00, PHVs are touting outside XX nightclub and XX Road.

• PHVs parking in the taxi rank outside the XX hotel. This happens a lot at this location during the day all week. Registrations: XX & XX

• Taxis are being left unattended on taxi rank xxxx Located on xxxx generally this occurs between the times of 10:00 – 16:00. I suspect the drivers are using the taxi rank as free parking whilst they do their shopping.

24 Reporting Illegal Activity

To help us in tasking and deploying compliance officers, and investigating allegations of non-compliance and illegal activity, we depend on information and intelligence from taxi and private hire drivers.

We are grateful for all information received.

You can send us reports of illegal or non-compliant taxi and private hire-related activity using a range of online methods.

All reports are scanned and reviewed. During this process the submitters details are not used or made publically known.

25 Submitting Intelligence

V ia Twitter @TfLTPH

T fL webs ite https ://tfl.g ov.uk /forms / 12368.aspx

Trade and Members of the public Via email T P [email protected]

At S uburban forums 26

Knowledge of London Update 27 Knowledge statistics

Bromley 12% Bark & Dag, Havering, Newham and Redbridge 26% Ealing & Hillingdon 3% 9% Hounslow, Kingston, Richmond 12% Croydon 8% Barnet, Brent and Harrow Bexley, Greenwich and Lewisham 11% 10% 9% Enfield, Haringey and Waltham Forest Merton and Sutton

• There are currently 852 Knowledge candidates studying in all suburban sectors.

AllAll London London 28

Knowledge of London Examiners & Blue Book Updates

• Knowledge of London examiners are allocated time to check and update suburban blue book runs to make sure candidates’ knowledge is current and relevant

• We also liaise with our taxi ranks department to make sure candidates are keeping up to date with any recent changes that may have been made in order to give the correct answer in an appearance

• Our team of Knowledge of London examiners are given regular “route review days” to visit the suburban sectors and make notes on any changes which may have recently occurred

• Examiners look at any new points of interest in order to make sure the appearance questions they ask are appropriately challenging for the particular stage a knowledge candidate is on.

29 The Introduction of an Initial Talk

• Knowledge of London department will be introducing a compulsory initial talk for all knowledge candidates from 1 February 2017

• Candidates will be clearly advised on the lack of work in suburban sectors

• Candidates will be strongly encouraged to observe ranks and talk to taxi drivers in their areas to ensure they are aware of likely income they can expect

• Once available, we will also be including research from supply and demand work to reinforce

• We will be clearly stating the level of knowledge candidates will have to achieve to pass. This will include talking to candidates about the time and commitment they will have to apply to their studies to achieve this standard.

Taxi Ranks Update 31 Taxi Ranks Action Plan

In 2015 we published a Taxi Ranks Action Plan

In the plan we said we would:

• Review the existing taxi rank network • Increase the number of taxi ranks by 20 per cent by 2020 • Protect existing taxi ranks affected by new schemes • Create a new taxi rank page on the TfL website • Publish a policy on island ranks and extension areas • Identify opportunities for new ranks at Night Tube stations • Explore opportunities for sponsorship for the late night marshalled taxi ranks • Collect rank location data for use on electronic maps.

The full plan is available on our website at: tfl.gov.uk/tph. 32 Taxi Ranks Action Plan

Progress so far....

• A review of accessibility at all taxi ranks has been completed and potential improvements identified • Funding for accessibility improvements is being sought • Location data for all TfL-appointed ranks plus other ranks has now been collected • Island rank and extension area requests are being reviewed • A full list of rank requests has been published online • Taxi marshalling trial is planned.

33 Taxi rank requests and updates – Sector 1 New rank at:

• Oakwood Station.

Changes have been requested for:

• Enfield Town Station • Enfield Town Centre • Cockfosters Station • Bounds Green Station • Queen’s Avenue • Turnpike Lane Station • White Hart Lane Stadium • Blackhorse Road Station • High Road (Green Man roundabout) • Selbourne Road • Chingford Station.

Information about events at Alexandra Palace is now being published regularly on the TPH Twitter account; the rank in front of the Palm Bar should be available for smaller events and the other rank for larger events.

Additional space for Finsbury Park Station has been reviewed but no options are feasible.

34 Night Tube – Sector 1

The first Night Tube services will launch on the Central and Victoria lines on Friday 19 August, with services on the Jubilee, Northern and Piccadilly lines following in autumn. The Night Tube will offer a 24-hour service on Fridays and Saturdays.

New rank at:

o Oakwood Station.

Changes have been requested for:

o Cockfosters Station o Bounds Green Station o Turnpike Lane Station o Blackhorse Road Station. 35 Taxi rank requests and updates – Sector 2

New ranks at:

• Memorial Avenue • Queen’s Road (Upton Park Station) • Upminster Road (Upminster Bridge Station) • Collier Row • Hilldene Avenue.

Changes have been requested for:

• Becontree Station • Dagenham East Station • Dagenham Heathway Station • Upney Station • Hornchurch station • Meridian Square. 36 Taxi rank requests and updates – Sector 2

• High Street (Romford) rank increased in size • Eastern Road (Romford) rank increased in size • High Street/Billet Lane (Hornchurch) rank fully appointed following successful trial • Taxi pole installed at Canning Town Station rank • Ranks requested at Crossrail Stations • Marshalled ranks being trialed during events at The London Stadium.

37 Night Tube – Sector 2

New ranks at:

• Fairlop Station • Wanstead Station • West Ham Station.

Changes have been requested for:

• Gants Hill Station • Hainault Station • South Woodford Station • Woodford Station • Snaresbrook station. 38 Taxi rank requests and updates – Sector 3

New ranks or potential changes include:

• Greenwich Church Street • The Venue, Lewisham • Lewisham Station • Blackheath • Broadway Shopping Centre, Bexley • Allowing taxis to use the southbound bus lane in Catford.

39 Taxi rank requests and updates – Sector 4

Market Square taxi rank:

• Number of spaces has been increased • A new taxi pole has been installed at the Market Square taxi rank • Front portion has been made available 24/7 • Taxi marshalling continues on Saturday nights • Taxi pole has been installed However..... • Reported daytime usage of the rank by drivers is low – are there issues with accessing the rank or is there no demand? • There are requests to change the taxi rank into a loading bay • Use of the marshalled rank is very poor.

Bromley – Saturday Beckenham – Saturday 22:30-02:30 22:30-02:30 Average taxi numbers – 2016 14 113

Average passenger number – 2016 31 210 40 Taxi rank requests and updates – Sector 5

• London Borough of Croydon have been asked to reinstate space in South End so that rank has space for two taxis.

41 Taxi rank requests and updates – Sector 6

• Some reports of over-ranking and engine idling at the Sutton Station rank • Not all drivers are using the loading bay which is a taxi rank between 18:30 and 08:00 • Borough have been asked to reinstate space in South End so that there is space on the rank for two taxis • Clapham High Street (Lambeth)  Rank operates between19:00 and 07:00  Drivers licensed for the Clapham extension area can use this rank  Feedback so far has been positive.

42 Night Tube – Sector 6

The Night Tube provides a 24-hour service on Fridays and Saturdays.

Night Tube services are now running on the Victoria and Jubilee lines, and most of the Central and Northern (Charing Cross) lines. The Piccadilly line follows on 16 December.

New taxi ranks at:

• Clapham South Station • Tooting Bec Station • Colliers Wood Station.

A new rank will shortly be appointed at South Wimbledon Station.

43 Taxi rank requests and updates – Sector 7

• Two new event ranks appointed – Boston Manor Road (Boston Manor Park) and Kew Road (Kew Gardens) • Hounslow East Station • Chiswick Business Park • Turnham Green Terrace • Chiswick High Road (The Brasserie) • Twickenham Stadium • Eden Street • Clarence Street (John Lewis) • Clarence Street (Pryzm) • Hilton Hotel (Downhall Road) • Osterley Station.

44 Night Tube – Sector 7

The Night Tube provides a 24-hour service on Fridays and Saturdays.

Night Tube services are now running on the Victoria and Jubilee lines, and most of the Central, Piccadilly and Northern (Charing Cross) lines.

New taxi ranks were requested at:

• Hounslow Central • Hounslow East • Osterley.

45 Taxi rank requests and updates – Sector 8

• Rank signage has been changed at South Ealing Station to show that the rank operates all day • A new taxi rank has been appointed at Ruislip Station • Site visits to hotels around Heathrow Airport completed and initial requests for ranks made • Work on Crossrail Station arrangements will continue in 2017.

46 Taxi rank requests and updates – Sector 8 Crossrail:

May 2017: The first new train enters passenger service between Liverpool Street Main Line and Shenfield

May 2018: Transport for London (TfL) Rail service opens between Paddington (National Rail) and Heathrow Terminal 4, replacing the existing Heathrow Connect service and part of the Great Western inner suburban service

December 2018: Line opens between Paddington and Abbey Wood, Liverpool Street to Shenfield, Paddington Main Line to Heathrow Terminal 4.

May 2019: Through service extends from Shenfield to Paddington. December 2019: Line is fully open, extending to Reading and Heathrow Terminal 4 47 Night Tube – Sector 8

The Night Tube provides a 24-hour service on Fridays and Saturdays.

Night Tube services are now running on the Victoria and Jubilee lines, and most of the Central, Piccadilly and Northern (Charing Cross) lines.

New taxi ranks at:

• Boston Manor Station • Northfields Station • North Acton Station • West Acton Station.

48 Taxi rank requests and updates – Sector 9

• Meeting held with Barnet to discuss new taxi rank requests, these are now being reviewed and assessed by the Borough • Discussions ongoing about new taxi ranks for the redeveloped Brent Cross Shopping Centre.

49 Night Tube – Sector 9

The Night Tube provides a 24-hour service on Fridays and Saturdays.

Night Tube services are now running on the Victoria and Jubilee lines, and most of the Central, Piccadilly and Northern (Charing Cross) lines.

New taxi ranks at:

• East Finchley Station • Christchurch Avenue (Kilburn Station) • Chapter Road (Dollis Hill Station) • Neasden Lane (Neasden Station) • Queensbury Station Parade • High Barnet Station • Allum Way (Totteridge & Whetstone Station) • Chaville Way (Finchley Central Station) • Watford Way (Hendon Central Station) • Brent Cross Station.

50 Reporting vehicles parked on ranks

• It is not feasible to install enforcement cameras at all ranks • Unattended taxis or TfL-licensed private hire vehicles parked on ranks can be reported to TfL. Details plus photos can be emailed to: [email protected] [email protected] Please include the date and time plus the location of the taxi rank Any other vehicles parked on ranks should be reported to the relevant borough – details of how to do this are available on the ranks page on the TfL website at tfl.gov.uk/tph.

Suggestions for new taxi ranks

Send any suggestions for new taxi ranks to [email protected] Please include: • The specific location, including a photo • What the taxi rank would serve (such as a hotel, nightclub, station etc.) • Any other relevant information.