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Suburban Taxi Drivers' Roadshow 2017

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Suburban Taxi Drivers' Roadshow 2017 1 Suburban Taxi Drivers’ Roadshow July 2016 – February 2017 2 Meeting the Team TPH General Manager Helen Chapman Head of Stakeholder Compliance Delivery Head of Policy Strategy and Relations Manager Infrastructure Manager Tom Moody Silka Kennedy-Todd Edgerton Rodgers Darren Crowson 3 Taxi and Private Hire Action Plan Enhancing Public Safety: We are bringing in a number of new measures to enhance public safety, including: • Quadrupling the number of on-street compliance officers on the streets of London • Requiring private hire drivers to pass an advanced driving test before they can be licensed or relicensed • Progressing measures to improve safety standards by implementing an enhanced topographical test for private hire drivers before they can be licensed or relicensed • Reviewing operator compliance costs to ensure licence fee structure for private hire operators reflects the cost of compliance activity • Looking into the feasibility of introducing a minimum three-year enhanced Disclosure and Barring Service check for drivers, to guarantee a full and comprehensive period of criminal history is available. 4 Taxi and Private Hire Action Plan New initiatives for the taxi trade: • Providing taxis access to an additional 20 TfL bus lanes and writing to boroughs across London to ask them to consider access for an additional 40 bus lanes • Adding taxi information to our online journey planner • Card and contactless payment options were made mandatory on 31 October to make it even easier for customers to pay, while giving drivers the time they need to prepare • Delivering the Ranks Action Plan, including increasing the number of taxi ranks in London by 20 per cent by 2020 (from 500 to 600) • Giving taxi drivers better access to our facilities, such as toilets within our estate • Reviewing the annual taxi fares process to ensure drivers and customers get the best deals. 5 Accepting Card Payments • We consulted in autumn last year on proposals for passengers to pay by credit or debit card and 86 per cent of responses welcomed our consultation proposals • In response to concerns raised by the trade that card payment system providers need more time to install systems, we made some changes to the dates by which vehicles owners and drivers were required to comply: As of 31 October, drivers must now demonstrate that they have the ability to accept card and contactless payments, and provide printed receipts for those payments upon request. This could be a TfL approved handheld device, mobile solution or a device fitted in the passenger compartment of the taxi From 1 January 2017 the payment device must be installed in the passenger compartment of all taxis, allowing the passengers to be in control of their card details at all times. • We have provided drivers with passenger signage and a passenger marketing campaign was launched on 31 October. 6 Approved Credit Card Payment Systems Device positioning in Device positioning in Card payment provider System(s) Vitos: TX Models: Ingenico IPP220 Cabvision Network Ltd Ingenico IPP350 CMT UK Ltd CMT FREEdom Solution Ingenico ICT220 Ingenico Ingenico ICT350 VeriFone Vx510 Verifone VeriFone Vx810 VeriFone Vx820 Taxiworld FREEdom Taxiworld Ltd Solution Cab:app Ltd Miura M010 iZettle Miura M010 PayPal Miura M010 Miura M010 The Payment House Payleven Miura M010 Farepay Ltd Miura M010 MTData/Sherbert IPP350 7 Ultra Low Emissions Zone (ULEZ) • World’s first Ultra Low Emission Zone will significantly reduce the number of people living in areas with poor air quality • All new taxis to be Zero Emission Capable (ZEC) from 1 January 2018 • The 15-year age limit will remain the same. LTC TX5 Karsan Taxi New Metrocab 7 8 Green Taxi Incentives TfL has secured £65m of funding to help taxi drivers achieve a target of 9,000 Zero Emission Capable taxis by 2020 The following grants will be available from 2017 to encourage the uptake of greener taxis: £4,500 – Office of Low Emission Vehicles £3,000 – TfL taxi specific ‘top up’ up to £5,000 – Decommissioning for vehicles 10+ years • Anticipated fuel savings of up to £5,000 p/a • Multi-standard, rapid charge network exclusively for taxis, including suburban areas • LPG conversion five year extension to 15 year age limit (installed and approved before taxi reaches 15 years old). Gastech, Battersea Autogas. 9 Enforcement and Compliance Intelligence Update 10 Compliance Update New Compliance Officer identity Compliance Officers Compliance Managers We are in the process of bringing Silver badge Gold badge in new badges for all compliance officers. These are being phased in with the recruitment of new staff and existing staff will be replacing their existing badges with these. Compliance Officers Authority cards 11 Taxi & Private Hire Intelligence Pan-London 1 April 2016 to 28 December 2016 © Crown copyright and database rights 2016 Ordnance Survey 100035971. 12 Taxi & Private Hire Intelligence - Sector 1 1 April 2015 to 30 June 2016 An unlicensed Operator in Enfield is currently being prosecuted based on intelligence we have received from the taxi trade. From December 2014 to June 2016 there have been14 Arrests for Taxi Touting by Alexandra Way, N22. • Seven have been charged • Seven have been cautioned. © Crown copyright and database rights 2016 Ordnance Survey 100035971. 13 Taxi & Private Hire Intelligence - Sector 2 1 April 2015 to 30 June 2016 Hotspots in this Sector Romford Station – Minicabs parked and double parked near bus stop. Minicabs Barking & Dag – 9 parked on taxi rank. Redbridge- 16 Havering – 13 Ilford Station – Reports of touting Newham - 67 outside the station Faces Nightclub – Touting outside the club and minicabs parked on the rank Eastern Road Taxi Rank – Taxis being left unattended Stratford – Touting around Meridian Square and Green badge drivers parking in the rank Royal Albert Docks – Touting outside the Some results in this Sector Ibis hotel • In June 2016 we reported a driver in Woodford for plying for hire & section 2 – accepting a booking without going through an operator. The car was seized by police on the spot. • In July 2016 we also reported a driver at Faces nightclub for plying for hire and section 2 – accepting a booking without going through an operator. The car was also seized by the police. 14 Taxi & Private Hire Intelligence - Sector 3 1 April 2015 to 30 June 2016 Hotspots in this Sector Bexley – 3 Lewisham Station Greenwich - 171 Over ranking at taxi rank, taxis being Lewisham - 18 left unattended North Greenwich Station Taxis being left unattended in the pre booked section of the taxi rank Woolwich Arsenal Taxi Rank – Vincent Road No identifier hire lights on (repeat offender) PHVs touting on taxi rank Greenwich Station Some results in this Sector PHV Driver is parked behind taxi rank in view of station, hotel and a pub. He Borough Enforcement Results is the most prolific tout at this rank. 5 x Touting Arrests Lewisham Summons for Accept Booking without Operator's Licence & No Insurance 1 x Sexual Assault 5 x Touting Arrests Greenwich 2 x Caution +3 for Fraud Offence 2 x Sexual Assault 15 Taxi & Private Hire Intelligence - Sector 4 1 April 2015 to 30 September 2016 Hotspots in this Sector Market Square - Taxis left unattended on taxi rank. Allegations of the rank being used to park taxis and not used for correct purpose Homefield Rise Rank – Taxis left unattended Some results in this Sector We received allegations of touting at Orpington Station CEU Officers were deployed – Result No Trace, allegations not substantiated. 16 Taxi & Private Hire Intelligence - Sector 5 © Crown copyright and 1 April 2015 to 30 September 2016 database rights 2016 Ordnance Survey Hotspots in this Sector 100035971. • East Croydon Station - Reports of touting outside Bar 88 • High street/George Street - Unattended taxis on rank; allegations drivers are using ranks as personal parking spaces whilst shopping • Mayday Road Rank 5012 – Unattended Taxis on rank Some Results in this Sector From 1 April to 31 October 2016 there were no serious Cab related Offences reported to the MPS. Cabs Enforcement Unit has been deployed to Croydon Town Centre to investigate touting allegations. No offences witnessed. 17 Taxi & Private Hire Intelligence - Sector 6 © Crown copyright and 1 April 2015 to 30 September 2016 database rights 2016 Ordnance Survey 100035971. Hotspots in this Sector Sutton Station • Touting • PHVs parked on the rank • Taxis “over ranking” Mulgrave Road Tooting Broadway • Taxis left unattended - Rank 5006 Wimbledon Station • Taxis over ranking Some Results in this Sector Compliance Officers deploy to Wimbledon Tennis Tournament every year 18 Taxi & Private Hire Intelligence - Sector 7 © Crown copyright and 1 April 2016 to 31 December 2016 database rights 2016 Ordnance Survey 100035971. Hotspots in this Sector Kingston Hospital • Reports of touting outside Royal Eye Hospital Kingston Kingston High Street • PHVs on taxi rank High Street Kingston- Upon-Thames Great West Road • PHVs with no identifiers Brentford • Kew Road - PHVs parked on taxi rank 19 Taxi & Private Hire Intelligence - Sector 8 © Crown copyright and 1 April 2016 to 28 December 2016 database rights 2016 Ordnance Survey 100035971. Hotspots in this Sector Heathrow Airport • Touting • Mini cabs causing obstructions • TPH non-compliance various 20 Taxi & Private Hire Intelligence - Sector 9 © Crown copyright and 1 April 2016 to 28 December 2016 database rights 2016 Ordnance Survey 100035971. Hotspots in this Sector Harlesden • Mini cabs blocking access by parking on the bus stop and road
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