Govia Thameslink Railway Key Statistics
Delays and 2018-19 Punctuality and complaints percentage of total with variance to last year delays attributed to: Complaints rate Complaints Delay minutes and % of total, attributed to: Govia Thameslink Railway Trains planned answered within (per 100k NR-on-TOC TOC-on-Self TOC-on-TOC passenger journeys) 20 working days Key Statistics - Table 2.8 1,250,069 16.1 99.9% 1,372,583 890,180 128,251 +9.5% 57.4% 37.2% 5.4% Publication date: 09 July 2019 -0.3% +0.2 pp Complaints rate Complaints answered in Owner Group: Delays by category group 2018-19 % change (per 100k passenger journeys) 20 working days Govia Total delays 2,391,014 -2.4% NR-on-TOC 1,372,583 -7.3% Franchise start date: External 266,153 +3.2% 14 September 2014 Network Management / Other 562,591 -22.1% Franchise end date: Non-Track Assets 338,455 +19.4% 18 September 2021 Severe weather, autumn & structures 72,245 -15.9% Track 132,812 +0.9% Number of employees Number of stations TOC-on-Self Within 5 minutes Within 10 minutes 890,180 +3.2% managed Right time (MAA) 7,276 (MAA) (MAA) Fleet 226,633 -23.0% 235 Operations 90,730 +226.2% +1.9% 82.7% 89.7% 57.5% Stations 52,692 -32.1% Compared +1.4 pp -0.1 pp +3.8 pp to last TOC Other 140,870 -4.2% year Significantly late CaSL (MAA) Cancelled (MAA) Traincrew 379,255 +20.2% (MAA) TOC-on-TOC 128,251 +21.0% 6.6% 0.3% 6.3% Fleet 67,188 +30.7% +0.4 pp +0.0 pp +0.4 pp Operations 9,131 +12.4% Compared to last year PPM MAA CaSL MAA Stations 8,707 -5.1% TOC Other 23,814 +8.5% Passenger journeys 341.5 m +7.1% (millions) Traincrew 19,411 +26.3% Passenger kilometres % Change on last year (millions) 9,206.8 m +5.2% Green - Less than last year Passenger train kilometres (millions) 63.3 m +3.6% Red - More than last year Route kilometres 1,287.5 km +4.3% Delay minute totals may differ from the sum of the aggregated operated categories due to other miscellaneous categories being included.
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