Annual Report 2014 2015
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Annual Report 2014 2015 Our Mission and Vision Strengthening Families Today; Resilient Generations Tomorrow. Our Values Professionalism Compassion Passion Respect Belief in the worth of every individual Content Chairman’s Message 01 Management Committee 02 TRANS Family Service Centre (Bedok) Casework and Counselling 03 Information, Referral and Consultation 05 Club K.I.T 06 Happy Healthy Hour 07 TRANS SAFE Centre Services 08 TRANS Family Service Centre (Bukit Timah) Casework and Counselling 10 Information, Referral and Consultation 12 Befriending and Mentoring Programme 13 Resilience Programme 14 TRANS FOCUS Centre Services 15 Volunteer Programme Volunteer Development 16 Corporate Volunteerism 17 TRANS Family Services Staff 18 Financial Report 20 Acknowledgement 42 Chairman’sMessage SG50 is a time of celebrations and with the clients achieving enhanced continue to evolve our services in aspirations – celebrating what we problem-solving and coping skills. response to Singapore’s changing have done and aspiring to what 90% felt that their situation has needs. In the next decade, two key more we can do. TRANS has been improved since they started engaging trends are clear to us: The population serving families and communities TRANS. will become older and family issues in Singapore since 1979. At the will become more complex. The beginning, it was just a few caring It has always been the spirit of elderly population will triple to individuals who were moved by the TRANS to anticipate the society’s 900,000 in 2030. The issues that sight of aimless teenagers wandering needs and respond to them, even come with ageing – retirement, death around the void decks of Bedok. before there is public recognition of of loved ones, increased isolation, Armed with a guitar and a football, the problems. We started engaging ill health, dementia and depression the individuals sought to engage the families in Bedok before the concept – will rise. For elderly clients, the youths. Their objective was simple: of family service centres took root. stigma of seeking help looms large. If they could meaningfully occupy We ventured into Bukit Timah in Many, especially men, would rather the teenagers for a few hours a day, 2000 because we felt that even suffer in silence. This is one reason perhaps they can reduce their risks relatively higher income households why suicide cases amongst men aged of being drawn into illicit activities. have family needs that we can 60-69 more than doubled in the last Over time, we extended our services meet. We were one of the first to 10 years. to the youths’ families; recognizing recognize the problem of elderly that the best assurance for the youths abuse, when we set up SAFE in 2003. To extend our reach to the elderly, is a strong family foundation. In the first 3 years, we operated we started FOCUS programme in SAFE without Government support Bukit Timah in 2012. The idea was to TRANS has come a long way since and little public donation. Elderly provide a safe place, where the elderly then. Today, we operate two full- abuse was then a shameful topic could gather, socialize and participate fledged family service centres, in that Singaporeans were not prepared in interesting activities. This gives Bedok and Bukit Timah, and SAFE, to confront. Our efforts to raise an opportunity for our staff to get a unit specializing in serving and awareness through numerous talks to know the elderly visitors and also advocating for elderly victims of and publications started to bear fruit for them to know us. In so doing, family abuse. Last year, our staff of after a few years. In 2007, Tote Board we can be alerted to anyone with 54 handled almost 2000 cases. These started supporting SAFE. This year, problems and the elderly will also feel ranged from basic financial, medical the Ministry of Social and Family more ready to approach us should and housing needs to more complex Department (MSF) will be tabling they need help. The response has issues like marital problems, abuse, the Vulnerable Adults Act to better been very encouraging. On average, child delinquency, addiction and safeguard the interests of elderly 48 people will turn up every morning. mental wellbeing. We are proud to victims. This year, we are delighted that Tote report that 89% of the cases in the Board, with the endorsement of two FSCs were successfully closed, In the same spirit, TRANS will MOH and AIC, has agreed to provide 02 | TRANS FAMILY SERVICES financial support for FOCUS for of Social Work Practice (CSWP). Dahlan, Shannon Chew and Loh Yi three years. With this, we are able to TRANS is supportive of these Xin. We have also recruited three renovate the facility to accommodate efforts. At the same time, we are additional staff. more elderly participants. We are also investing more in training our now experimenting with a smaller staff. Specifically, more officers are All that TRANS has achieved and version of FOCUS, called `Happy attaining post-graduate degree is looking to achieve would not Healthy Hour’ in Bedok. qualifications in specialized fields be possible without the vision of like gerontology and professional our founders, the commitment of As Singapore develops, more complex counselling, and post-graduate our staff and the generosity our problems are besetting our families. diplomas in counselling practice, in volunteers and donors. I am truly `First world’ issues like transnational working with couples and families humbled and grateful to be part of marriages, children undergoing stress/ and in transformational systemic this wonderful organization. I wish all neglect, social media complexes therapy. We are also bolstering our of you a happy and meaningful SG50. and LGBT are becoming more strength through internal promotion prevalent. Our social workers and and external recruitment. This year, Lee Chuan Teck counsellors need to be equipped to we are very happy that 6 social Chairman deal with these. In recognition of workers have taken on supervisory this, MSF has introduced the Social functions. They are Rebecca Huang, Service Net (SSNET) and Code Ting Wa Ying, Tan Pei Pei, Artika Bte ASST HONORARY SECRETARY CHAIRMAN Ms Soh Hwee Yan Mr Lee Chuan Teck HONORARY TREASURER VICE CHAIRMAN Mr Keith Lau Mr Edwin Chow ASST HONORARY TREASURER HONORARY SECRETARY Mr Yeh Chien Ee Mr Kwan Hoi Leong COMMITTEE MEMBERS Mr Ahmad Nizam Abbas A/P Chan Wing Cheong Mr Dennis Tan Mr Lee Kim Yiang Management Ms Goh Lee Fen Ms Maureen Fung Committee Date of appointment for office bearers: 23 September 2013 ANNUAL REPORT 2014 - 2015 | 03 TRANS FAMILY SERVICE CENTRE (BEDOK) Casework and Counselling Casework and counselling is one In FY 2014/2015, TRANS Family emotional issues (75 cases) seen in of the key services provided by Service Centre (Bedok) managed a our cases, compared to last year. TRANS Family Service Centre total of 729 cases. Housing (59 cases), marital (43 cases) (Bedok). Through this service, our and employment (34 cases) issues professional staff assist clients to remained as the next prevalent better cope with their difficulties Types of Issues problem types. and problems. We use a systemic Managed approach where we work with the A small proportion of other issues clients and the significant systems The issues managed are similar to managed pertained to family in their environment. the previous years, where clients conflicts, family/partner violence, requesting for financial assistance interpersonal issues, youth and elderly We also adopt a ‘many helping made up the overt majority (163 issues, and gambling/ addiction issues. hands approach’ where we work in cases). Parenting/ child management collaboration with key community and childcare issues (80 cases) made partners to better support families, up the next largest number of issues especially low-income families managed. There is more than 50% facing multiple stressors. increase in mental health/ socio 180 Issues Managed 163 160 140 120 100 80 75 80 59 60 43 34 40 29 21 19 18 20 8 11 3 3 0 Youth Issues Marital Issues Elderly Issues Health Issues Suicidal Issues Family Conflicts Financial Issues Housing Issues Interpersonal Issues Employment Issues Family Violence/ Partner Violence Mental Health/ Socio Emotional Issues Parenting/ Child Mngmt Issues/ Childcare Gambling Issues/ Substance Abuse/ Addiction Issues 04 | TRANS FAMILY SERVICES TRANS FAMILY SERVICE CENTRE (BEDOK) Source of Referral HDB 1% Sources of School Others 4% Referral % 13 Grassroots The highest number of referrals for FY 2014/2015 were Organizations / MP 3% self-referrals, which made up 49% of the total number of referrals. This shows that more clients are taking initiative VWOs MSF / NCSS % % to seek help from our Centre. 17 5 Voluntary Welfare Organisations (VWOs) (17%) were the next highest source of referrals, followed by direct referrals from other sources (13%) such as hospitals, relatives or neighbours. The Community Development Councils (CDCs) and the Ministry of Social and Family Development (MSF)/ CDC % National Council of Social Service (NCSS) accounted for Court 7 another 7% and 5% respectively. School organisations 1% Self Referrals (4%) and MPs (3%) also made referrals to our Centre. The 49% least number of referral sources came from the Court and grassroots organisations. IRH / Crisis Shelter Housing Type / Transitional Profile of Clients 4 % by Housing Type Condominium / Landed Properties Private Apartments 2% TRANS Family Service Centre (Bedok) serves clients from % 2 Homeless varying socio-economic backgrounds. During this period, 5% 28% of our clientele resided in purchased housing types Rented which are 4-room and above. The majority (52% of the 4 Room 5 Room Room Only HDB Flat HDB Flat % clientele) stayed in 2-3 room HDB flats. This is followed by 20% 4% 5 those residing in 1-room HDB flat (6%) and Interim Rental Housing (3%). Clients who rented rooms from the open market or were homeless comprised 10% of the clientele.