Business-Afm-Challenge.Pdf
Total Page:16
File Type:pdf, Size:1020Kb
Load more
Recommended publications
-
Retail Customer Experience Benchmarking
Google’s Omnichannel Customer Experience Review Creating seamless retail experiences Businesses that succeed in the future will be the ones that figure out how to meet consumer expectations for seamless omnichannel experiences. To help businesses understand the best examples of these types of experiences, Google partnered with Practicology to review 145 retailers across seven European countries. Here we summarise the findings for the UK, where we reviewed 40 retailers. 1 SEAMLESS CUSTOMER EXPERIENCES ARE CRITICAL 82% 60% 72% 82% of smartphone users 6 in 10 internet users check whether 72% of businesses name consult their phone on purchases a product is available in a local store improving customer they are about to make in-store1 before visiting a retail location2 experience their top priority3 2 EUROPEAN RESULTS 3 RETAIL PERFORMANCE BY VERTICAL Average omnichannel CX score - by country Average omnichannel CX score in the UK - by retail (% of CX principles and criteria passed) category (% of CX principles and criteria passed) Furniture Department 52% Homeware Stores 48% 48% 47% 44% 59% 45% Electronics 49% 54% DIY Telecoms Garden 52% 54% Specialities Fashion UK FR NL SE/NO/DK DE The UK is top of the list, with retailers scoring UK department store retailers offer the particularly well in terms of offering flexible best experiences, particularly by usaging fulfillment options and providing relevant in-store technology, providing flexible store details on their website. fulfilment options and running promotions across channels. 4 PERFORMANCE BY CX PRINCIPLE UK retailers excel in offering more flexible fulfilment options than retailers in other markets. In terms of offering omnichannel customer service, there is still room for improvement. -
Robyn Rihanna Fenty and Others -V- Arcadia Group Brands Limited And
Neutral Citation Number: [2015] EWCA Civ 3 Case No: A3/2013/2087 & A3/2013/2955 IN THE COURT OF APPEAL (CIVIL DIVISION) ON APPEAL FROM THE HIGH COURT OF JUSTICE CHANCERY DIVISION INTELLECTUAL PROPERTY The Hon Mr Justice Birss [2013] EWHC 2310 (Ch) Royal Courts of Justice Strand, London, WC2A 2LL Date: 22/01/2015 Before: LORD JUSTICE RICHARDS LORD JUSTICE KITCHIN and LORD JUSTICE UNDERHILL - - - - - - - - - - - - - - - - - - - - - Between: (1) Robyn Rihanna Fenty Claimants/ (2) Roraj Trade LLC Respond- (3) Combermere Entertainment Properties, LLC ents - and - (1) Arcadia Group Brands Limited Defendants/ (2) Topshop/Topman Limited Appellants - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Martin Howe QC and Andrew Norris (instructed by Reed Smith) for the Claimants/Respondents Geoffrey Hobbs QC and Hugo Cuddigan (instructed by Mishcon de Reya) for the Defendants/Appellants Hearing dates: 18/19 November 2014 - - - - - - - - - - - - - - - - - - - - - Approved Judgment Judgment Approved by the court for handing down. Fenty & Ors v Arcadia & Anr Lord Justice Kitchin: Introduction 1. These proceedings concern a complaint by Rihanna, the world famous pop star, about the sale of fashion garments bearing her image. 2. The appellants (collectively “Topshop”) own and operate the well known Topshop retail fashion stores. In 2012 Topshop began to sell in its stores and through its website a fashion t-shirt displaying a clearly recognisable image of Rihanna. The image was derived from a photograph of Rihanna which was taken when she was on a video shoot for a single from her “Talk That Talk” album. Rihanna is looking directly at the camera with her hair tied above her head with a headscarf. It is, as the judge thought, a striking image and similar images had been used by Rihanna in connection with the Talk That Talk album. -
Debenhams: the Rise and Fall of a British Retail Institution Rupert Neate
Debenhams: the rise and fall of a British retail institution Rupert Neate The Gaurdian.com 1 December 2020 Founded in 1778, Debenhams was one of the largest and most historic department store chains in the world. The business was formed by William Clark as a single high end drapers store at 44 Wigmore Street in London’s West End. It rose to become one of the biggest retailers in the UK with, at one point, more than 200 large stores across 18 countries and exclusive partnerships with some of the world’s best-known designers including Jasper Conran and Julien Macdonald. But on Tuesday, the shutters finally came down as administrators announced the chain would be wound down and all of its remaining 124 stores shut, putting potentially all of its 12,000 employees out of work. The demise of Debenhams comes just a day after Sir Philip Green’s Arcadia Group retail empire collapsed into administration, putting a further 13,000 jobs at risk. In the 1980s and 1990s both retailers had been part of the vast Burton Group, founded by Sir Montague Maurice Burton. Clark’s business remained just the single shop on Wigmore Street until 1813 when he teamed up with Suffolk businessman William Debenham, and expanded into two stores on opposite sides of the street. One was known as Debenham & Clark and the other known as Clark & Debenham. The first store outside London – and an exact replica of the original Wigmore Street shop – was opened in Cheltenham in 1818. “In the ensuing years the firm prospered from the Victorian fashion for family mourning by which widows and other female relatives adhered to a strict code of clothing and etiquette,” the company says on its website. -
Employment Tribunals at a Final Hearing Reserved
Case number: 2602342/2018 Reserved EMPLOYMENT TRIBUNALS BETWEEN: Claimant Respondent And Mr P Kibble Arcadia Group Limited AT A FINAL HEARING Held at: Nottingham On: 16 & 17 December 2019 and in chambers on 13 January 2020 Before: Employment Judge R Clark REPRESENTATION For the Claimant: Mr B Henry of Counsel For the Respondent: Mr S Wyeth of Counsel RESERVED JUDGMENT The judgment of the tribunal is that: - 1. The claim of breach of contract fails and is dismissed. REASONS 1. Introduction 1.1 This is a claim for damages alleging breach of contract. With effect from 9 June 2018, the claimant’s long period of employment with the respondent came to an end by reason of redundancy. He received the statutory redundancy entitlement and notice to which he was entitled under the Employment Rights Act 1996. 1 Case number: 2602342/2018 Reserved 1.2 The claimant’s claim is that those payments did not reflect the enhanced contractual entitlement he enjoyed as a result of two collective agreements made between his employer and his union, the Union of Shop, Distributive and Allied Workers (“USDAW”). The first agreement dates back to 1976 (“the 1976 agreement”). This was subject to a more recent variation in the second agreement signed off in 1996 (“the 1996 agreement”). 1.3 There is no dispute that those agreements applied to the claimant when his employment commenced in 1981 as they still did when the 1996 agreement was reached. There is no dispute that they provide for enhanced severance terms in case of redundancy and, to that extent, quantum is agreed. -
Chapter 6 – Markets, Finance and Corporations: Does Capitalism Have a Future? | IPSP Commenting Platform
20/09/2016 Chapter 6 – Markets, finance and corporations: does capitalism have a future? | IPSP Commenting Platform (https://www.ipsp.org/) 0 Chapter 6 – Markets, nance and corporations: does capitalism have a future? Chapter Chapter 6 – Markets, nance and corporations: does capitalism have a future? has been updated. 1 Coordinating Lead Authors:[1] Simon Deakin, Scott Stern 2 Lead Authors:[2] Raphie Kaplinsky, Fabian Muniesa, Mustapha Nabli, Martin O'Neill, Horacio Ortiz, Kerstin Sahlin, Anke Schwittay, Lorraine Talbot 3 Word count: 37,617 4 Abstract: [Abstract 200 words] 5 Markets are widely seen as a source of innovation and dynamism within modern economies, but their relationship to social progress is highly contested. Markets are mechanisms for allocating resources to uses, not for achieving just or fair outcomes. They often promote the well being of some while harming others. Markets have historically coexisted with nation states and transnational regulatory systems which were needed not just to bring about fairer and more sustainable distributions than those arrived at through private ordering, but to create the very conditions under which markets themselves could operate. Beyond textbooks and formal models, markets are not naturally self-adjusting. The legal system, an arm of the state, is needed to secure property and enforce contracts, to protect private exchange from collusion, and to create the conditions for productive organizations to survive and prosper. Without the https://comment.ipsp.org/chapter/chapter6marketsfinanceandcorporationsdoescapitalismhavefuture 1/92 20/09/2016 Chapter 6 – Markets, finance and corporations: does capitalism have a future? | IPSP Commenting Platform legal institution of the corporation, there would be no nancial system as we have come to know it, and no possibility of the globalised capitalism that we currently experience. -
Sainsbury's Winchester.Pub
For Sale/To Let Sainsbury’s, 9 Silver Hill, Winchester, SO23 8AQ Freehold Investment with a 55 year lease to Sainsbury’s Supermarkets LTD avisonyoung.co.uk/109797 Sainsbury’s, 9 Silver Hill, Winchester, SO23 8AQ Investment Summary Freehold property with 55 years unexpired Strong (very low risk) covenant of Sainsbury’s Supermarkets LTD Annual Rent of £13.50 per sq ft £269,000 per annum Pre-1995 lease benefits from Privity of Contract Gross Internal Area 19,923 sq ft Offers in excess of £5,800,000 (Five Million Eight Hundred Thousand Pounds) subject to contract and exclusive of VAT. A purchase at this level will reflect an attractive Net Initial Yield of 4.35% and a capital value of £291 per sq ft. 2 Sainsbury’s, 9 Silver Hill, Winchester, SO23 8AQ Location Winchester is an affluent and historic cathedral city and commercial, administrative and tourist centre situated approximately 12 miles north of Southampton and 15 miles south west of Basingstoke. Winchester, with a catchment population of approximately 95,000, is well served by communications with Junctions 9-11 of the M3 situated 1 mile to the west. This provides access to London and Basingstoke while to the south is the M27 Motorway which links Portsmouth and Southampton. Situation The property is situated at the junction of Silver Hill and Middle Brook Street, just to the north of High Street and south of the Brooks Shopping Centre which is the principal shopping area in Winchester. Nearby occupiers include Marks and Spencer, Primark, Poundland, Debenhams and Superdrug. Winchester train station is located a short distance to the east of the subject property. -
Losing £200K a Month
• • BEST STUDENT NEWSPAPER 2009 EEDS • Guardian Student Newspaper of the Year been repeatedly warned about rhc high levels nf drug usage at the premises, but despite this the ~ituatiun had not improved. Losing £200k a month P opular Leeds club venue ergeant Robert Fullilo,7 e, Victoria works has its license [ lead of Leeds Dismct f le continued: "11Kn: had been something d1e~ took into account: uspended after concerns Licensing Office, said: "We fear EXCLUSIVE sysremncic prohlems w1rh.111 the "'t es of course, one problem is from police over the levels of that before too lung there will ' ' . department that have been there of cow· ·e that we han: to ask is drugs use on i ts premises. be a drugs fatality. for a long time. TlllS was 11ot wh; the, didn't see this leHI nf Police told a licensing sub "I laving been given a clear through anything under hand, it is dctic1ts coming? committee on \\"ednesday warning in June/July 2009 that ~irnpl)' bow Biological Sacnce is "\'Chy were their budgets tundcd. approved a ye, r earlier? \'Chj, w11en 1 ovember 18 that the nightclub, police were di satisfied with the The scboul did well in their we ha\·e been telling d1em for vears located 111 } lolbeck, should not way customers were being In an exclusive interview with recen L Research l\s. essmem that their strucmre is un ·ustainablc, open for business am1d fears supervi ed and the likelihood of L eeds Student Professor Steven Exercise (RAE), a mechanism that have the) been per iscing with that that the level of drug use on the a drug death or serious injur) at Homans, D ean of the faculty, assesses the qualil'\ or research 1n structure:' \X 'e ha"e been saying for premises wpuld inevicabl} lead the ire, the same situation wa.~ answered fears over the curreht Uruversmcs and co1le~cs in the l I'-, years that thL, eraration of teaching to the death of a partygoer. -
North Wales' Premier Shopping Park
PROPERTYWINNER WEEK AWARD BEST NEW OR REFURBISHED OF THE 2007 RETAIL PARKFOR THE SHOPPING PARK POSTCODE: LL30 1PJ LAURA ASHLEY HOME North Wales’ premier shopping park 168,000 sq ft of open A1 retail space In excess of 500,000 shoppers within 60 minutes drive time M57 A580 LIVERPOOL M62 HOYLAKE BIRKENHEAD LLANDUDNO PRESTATYN A561 HOLYHEAD M53 COLWYN BAY RHYL RUNCORN A55 A55 M56 A55 BANGOR ELLESMERE A49 ● 46.5% are ABC1 customer profile ST ASAPH FLINT PORT M6 SHOTTON A470 A54 ● £70.5 million total available BETHESDA CHESTER A51 weekly spend BUCKLEY CAERNARFON A5 S A41 ● n RUTHIN A483 ‘Year round’ tourism significantly o w boosts potential spend A487 d on A534 ia A500 A470 A5 WREXHAM A49 RHOSLLANERCHRUGOG A5 A495 PORTHMADOG A53 BALA A470 A494 OSWESTRY A53 A49 A483 60 minute drive time area A5 A442 A470 BARMOUTH SHREWSBURY A487 A458 A458 TELFORD ● A489 Strategic locationA470 on the North Wales coast ● Easily accessible off the A55 dual carriageway ● Rapid access to the national motorway network via A55/M56 ● Regular train services to London Set in the heart of a ‘year round’ tourist destination Ski Centre Happy Valley Creigiau Rhiwledyn A546 A55 A546 B5115 Craigside Craig-y-don Penrhyn-side A470 Old Tower Gloddaeth isaf A546 Cwm Howard Bryn A55 Maelgwy Goed Bloddaeth isaf Cemy Hall ● Conveniently located on the edge of the town centre with 563 car spaces. ● Prime position at the end of the High Street adjacent to the established Mostyn Champneys Retail Park and the new Asda Superstore A natural extension to Llandudno’s high street THE PARADE -
LEES-ASSOCIATES-BROCHURE.Pdf
LEES ASSOCIATES LEES AARCHITECTURESSO AND CDESIGNIATES ARCHITECTURE AND DESIGN LEES ASSOCIATES ARCHITECTURE AND DESIGN ARCHITECTURE AND DESIGN Lees Associates LLP Lancaster House 38 Southwark Street London SE1 1UN +44 (0)20 7403 1000 leesassociates.com [email protected] @leesassociates RIBA Chartered Practice INTRODUCTION Thank you for taking time to look at our We take pride in our reputation for company brochure, which brings together delivering an optimum product and service, a collection of some of the projects that we irrespective of budget. We specially tailor have had the privilege to be involved with our role and scope for each project to meet over the last thirty-five years. every aspect of the client’s brief, budget and programme. Our clients’ projects are Lees Associates is an RIBA Chartered our projects. Every one, irrespective of size architecture and interior design practice. or value, receives the same high level of We operate in the residential, retail, care and attention from our experienced commercial and hospitality sectors in-house team. throughout London, the UK and internationally. We offer clients a creative, This brochure illustrates and reinforces collaborative, professional and hands-on our credentials as one of London and the approach. UK’s leading premium design and delivery practices. Since the practice’s foundation in 1981 the common thread to a large proportion We offer an initial consultation free of of Lees Associates’ projects has been charge to all prospective clients. If you are their position at the top end of the market. interested in discussing a project or would We regularly work on high-end, premium- like to find out more about us, please quality projects for discerning clients who contact us by telephone or email. -
A Leading Multi-Channel, International Retailer 2011 Highlights
Debenhams Annual Report and Accounts 2011 A leading multi-channel, international retailer 2011 highlights Financial highlights* Gross transaction value £2.7bn +4.5% Revenue £2.2bn +4.2% Headline profit before tax £166.1m +10.0% Basic earnings per share 9.1p +21 . 3% Dividend per share 3.0p *All numbers calculated on 53 week basis Operational highlights • Market share growth in most key categories: women’s casualwear, menswear, childrenswear and premium health & beauty • Strong multi-channel growth; online GTV up 73.8% to £180.4 million1 • Excellent performance from Magasin du Nord: EBITDA up 141.1% to £13.5m2 • Sales in international franchise stores up 16.5% to £77.0m1 • Three new UK stores opened, creating 350 new jobs • Eleven store modernisations undertaken • New ranges including Edition, Diamond by Julien Macdonald and J Jeans for Men by Jasper Conran • “Life Made Fabulous” marketing campaign introduced 1 53 weeks to 3 September 2011 2 53 weeks to 3 September 2011 vs 42 weeks to 28 August 2010 Welcome Overview Overview p2 2 Chairman’s statement 4 Market overview 6 2011 performance Chief Executive’s review New Chief Executive p8 Michael Sharp reviews the past year and sets the Strategic review strategy going forward Strategic review p8 8 Chief Executive’s review 11 Setting a clear strategy for growth 12 Focusing on UK retail 16 Delivering a compelling customer proposition 20 Multi-channel Focusing on UK retail 24 International Improving and widening Finance review p12 the brand in the UK Finance review p28 28 Finance Director’s review -
Can Arcadia Stop the Rot? As Sir Philip Green's Fashion Empire Faces Tough Times, Gemma Goldiingle and George Macdonald Analyse How It Can Turn the Corner
14 Retail Week June 16, 2017 Can Arcadia stop the rot? As Sir Philip Green's fashion empire faces tough times, Gemma Goldiingle and George MacDonald analyse how it can turn the corner ashion giant Arcadia, owner of famous One of the Arcadia brands facing the fascias such as Topshop, Evans and most competition is the jewel in its Dorothy Perkins, suffered a steep fall in crown - Topshop. profits last year. The retailer was once a haven for FThe retailer's annual report and accounts, fashion-forward young shoppers and filed at Companies House this week, showed exuded cool. that earnings took a£129.2m hit from excep- However, over the past decade tionals as onerous lease provisions and costs Zara, H&M and Primark have surged relating to the now defunct BHS had an impact. in popularity while pureplay rivals But even before such items were taken such as Asos and Boohoo are also rivalling into account, operating profit slid 16% from Topshop in the style stakes. £252.9m to £211.2m on sales down from Some industry observers believe it is no £2.07bnto£2.02bn. longer the automatic first-choice shopping Arcadia faces many of the same problems destination for its young customers. as its peers, such as changes to consumer GlobalData analyst Kate Ormrod says: spending habits and currency volatihty, as well "Online pureplays are now the first port of as some particular challenges of its own. call. They are dominating in terms of customer Arcadia said: "The retail industry continues engagement. Shoppers are on there first thing Has Topshop(above, to experience a period of major change as in the morning and last thing at night." right) lost its cool customers become ever more selective and Ormrod says that Topshop needs to do more despite attempts to value-conscious and advances in technology to engage its customers online and connect remain current? open up more diverse, fast-changing and more with popular culture. -
Commander Ship Port Tons Mate Gunner Boatswain Carpenter Cook
www.1812privateers.org ©Michael Dun Commander Ship Port Tons Mate Gunner Boatswain Carpenter Cook Surgeon William Auld Dalmarnock Glasgow 315 John Auld Robert Miller Peter Johnston Donald Smith Robert Paton William McAlpin Robert McGeorge Diana Glasgow 305 John Dal ? Henry Moss William Long John Birch Henry Jukes William Morgan William Abrams Dunlop Glasgow 331 David Hogg John Williams John Simpson William James John Nelson - Duncan Grey Eclipse Glasgow 263 James Foulke Martin Lawrence Joseph Kelly John Kerr Robert Moss - John Barr Cumming Edward Glasgow 236 John Jenkins James Lee Richard Wiles Thomas Long James Anderson William Bridger Alexander Hardie Emperor Alexander Glasgow 327 John Jones William Jones John Thomas William Thomas James Williams James Thomas Thomas Pollock Lousia Glasgow 324 Alexander McLauren Robert Caldwell Solomon Piike John Duncan James Caldwell none John Bald Maria Glasgow 309 Charles Nelson James Cotton? John George Thomas Wood William Lamb Richard Smith James Bogg Monarch Glasgow 375 Archibald Stewart Thomas Boutfield William Dial Lachlan McLean Donald Docherty none George Bell Bellona Greenock 361 James Wise Thomas Jones Alexander Wigley Philip Johnson Richard Dixon Thomas Dacers Daniel McLarty Caesar Greenock 432 Mathew Simpson John Thomson William Wilson Archibald Stewart Donald McKechnie William Lee Thomas Boag Caledonia Greenock 623 Thomas Wills James Barnes Richard Lee George Hunt William Richards Charles Bailey William Atholl Defiance Greenock 346 James McCullum Francis Duffin John Senston Robert Beck