Jet Airways 0.20 Spicejet 0.10 Go Air 0.09 Air Pegasus 0.00 Vistara 0.00 0.00 5.00 10.00 15.00 20.00 25.00 Cancellation Rate (%)

Subject: Performance of domestic airlines for the year 2016.

Traffic data submitted by various domestic airlines has been analysed for the month of August 2016. Following are the salient features:

Passenger Growth

Passengers carried by domestic airlines during Jan-Aug 2016 were 644.68 lakhs as against 523.55 lakhs during the corresponding period of previous year thereby registering a growth of 23.14 % (Ref Table 1).

700.00 644.68 Growth: YoY = + 23.14 % MoM = + 23.98% 600.00

8 % 523.55 500.00

400.00 2015 300.00 2016

200.00

Pax Carried (in Lakhs) Carried(in Pax 83.81 100.00 67.60

0.00 YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in Aug 2016 are as follows (Ref Table 2): 100.0 90.0

80.0

70.0 60.0 50.0 40.0

30.0 Pax Load FactorLoad Pax (%) 20.0 10.0 0.0 Air Jet JetLite Spicejet Go Air IndiGo Air Air Asia Vistara Air Trujet Air India Airways Costa Pegasus Carnival

Jul-16 Aug-16

The passenger load factor in the month of Aug 2016 has almost remained constant compared to previous month primarily due to the end of tourist season.

Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of Aug 2016 has been 0.90%. Airline-wise details of cancellations are as follows:

Air Carnival 20.00 Trujet 13.06 Air Costa 6.85 IndiGo 1.19 Air India (Dom) 1.05 JetLite 0.44 Air Asia 0.32 Jet Airways 0.20 Spicejet 0.10 Go Air 0.09 Air Pegasus 0.00 Vistara 0.00 0.00 5.00 10.00 15.00 20.00 25.00 Cancellation Rate (%)

Note:-Air Pegasus did not operated during the month of August 2016

Various reasons of cancellations are indicated below:

Conse/Misc 8.5%

Technical 32.8%

Commercial 44.3%

Operational 10.1% Weather 4.3%

Passenger Complaints during the month

During August 2016, a total of 885 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of August 2016 has been 0.9. The airline-wise details are as follows:

Air Carnival 2.5 Air India (Dom) 2.4 Jet Airways + JetLite 1.3 Trujet 1.0 Go Air 1.0 Air Costa 0.9 Spicejet 0.8 Air Asia 0.8 IndiGo 0.3 Vistara 0.2 Air Pegasus

0 0.5 1 1.5 2 2.5 3 No. of Complaints/10,000 Pax

Various reasons of passenger complaints are indicated below:

Catering Others Fare 0.2% 6.9% 1.7% Refund Staff Behaviour 4.7% 8.9% Disability 0.2%

Flight Problem 32.0% Customer Service 28.2%

Baggage 17.1%

The reason for complaint as percentage compared to the previous month is as follows:

40.0

34.2

35.0

31.3

30.3

30.0

27.4

24.5

24.2

25.0

19.7 19.2

20.0 17.5

15.0

10.5

10.1

7.7 7.7

10.0

7.4

6.4

6.0

5.5

5.0

1.9

0.9

0.8

0.4

0.3

0.3 0.3 0.3 0.1 0.0 Fare Refund Flight Baggage Customer Disability Staff Catering Others Problem Service Behaviour

Jun-16 Jul-16 Aug-16

Airline-wise status of redressal of complaints is given at Table – 4.

Compliance of Route Dispersal Guidelines

During the month of Aug 2016, all the scheduled domestic airlines complied with the mandatory capacity deployment requirements contained in the Route Dispersal Guidelines. Airline-wise details are given in the following Table: ASKM Deployment (%) of Category I Airline Cat III Cat IIA Cat II Air India + Alliance Air 116.9 1.80 21.5 Jet Airways + JetLite 71.0 1.10 12.7 Spicejet 103.0 1.03 25.9 Go Air 159.8 1.36 69.8 IndiGo 137.2 1.18 22.1 Vistara 58.8 1.60 15.2 Air Asia 303.4 5.48 42.8 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I)  Category II - 10%  Category IIA - 1%  Category III - 50%

On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of Aug 2016 is as follows:

OTP at Four Metro Airports

IndiGo 83.8

Spicejet 83.1

Vistara 83.1

Jet Airways+JetLite 76.9

Go Air* 76.5

Air India (Dom) 71.8

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

*Note - Operations of Go Air only at BOM, BLR, DEL.

Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows:

Air India (Domestic)

BLR 84.0

HYD 83.3

DEL 75.8

BOM 57.7

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Jet Airways + JetLite

BLR 90.4

HYD 83.3

DEL 82.7

BOM 64.9

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Spicejet

HYD 87.0

BLR 86.1

DEL 84.6

BOM 72.8

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Go Air

DEL 90.6

BLR 79.1

BOM 61.8

HYD 0.0

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

IndiGo

DEL 90.1

BLR 89.6

HYD 87.9

BOM 66.7

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Vistara

HYD 96.9

BLR 96.6

DEL 86.4

BOM 66.7

0.0 20.0 40.0 60.0 80.0 100.0 OTP (%)

Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to ‘Reactionary’.

Airport 2% Wx 2%

ATC 19% Misc 1% Pax 2% Ramp 1% Reactionary 64% Tech 5%

Ops 4%

Revenue Earned & Seats Sold in Highest Fare Bucket

The revenue earned and the number of seats sold by scheduled private airlines in the highest fare bucket on select 20 sectors is as follows: Jet Airways

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0% 2.8%

2.0%

1.2%

1.0%

0.9%

0.8%

0.7%

1.0%

0.6%

0.5%

0.4%

0.3%

0.2%

0.1%

0.0% 0.0% 0.0%

Jul-16 Aug-16

% of Revenue Earned in Highest fare bucket

12.0% 11.0% 10.9% 10.0% 9.0% 8.0% 7.0%

6.0%

5.0%

3.95%

3.8%

4.0% 3.13%

3.0%

2.76%

2.8%

2.63%

2.58%

2.51%

3.0%

2.0%

1.97%

1.91%

1.8%

1.69%

1.7%

1.4%

1.34%

1.26%

1.16% 1.15%

2.0% 1.14%

1.0%

0.97%

1.0%

0.9%

0.85%

0.8%

0.78%

0.8%

0.7% 0.6%

1.0% 0.2% 0.0% 0.0%

Jul-16 Aug-16

Indigo

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0%

0.17%

0.12%

0.06%

0.04%

0.02%

0.01%

0.00% 0.00%

0.00% 0.00% 0.00%

0.00% 0.00%

0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Jul-16 Aug-16

% of Revenue Earned in Highest fare bucket 5.0%

4.0%

3.0%

2.0% 1.83%

0.78%

1.0%

0.48%

0.28%

0.13%

0.08%

0.04%

0.03%

0.02% 0.02%

0.01% 0.01%

0.01%

0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Jul-16 Aug-16

Go Air

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.08%

0.90%

0.77%

1.0%

0.21%

0.17%

0.15%

0.14%

0.09%

0.08%

0.06%

0.04%

0.03%

0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Jul-16 Aug-16

% of Revenue Earned in Highest fare bucket

5.0%

4.07%

4.0%

2.98% 3.0% 2.87%

2.0%

0.78%

1.0% 0.68%

0.52%

0.51%

0.39%

0.38%

0.32%

0.29%

0.20%

0.17%

0.15%

0.11%

0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Jul-16 Aug-16

Spicejet

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.17%

0.96%

0.79%

1.0%

0.69%

0.40%

0.34% 0.34%

0.33% 0.33%

0.28%

0.27%

0.20%

0.18%

0.15% 0.15%

0.08% 0.08%

0.06% 0.06%

0.05%

0.04%

0.03% 0.03%

0.02% 0.02% 0.02%

0.01% 0.01% 0.01%

0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Jul-16 Aug-16

% of Revenue Earned in Highest fare bucket

6.0% 5.70%

5.0% 4.90%

4.60%

4.0%

3.50%

3.0% 2.70%

2.20% 2.20%

1.80%

1.70%

2.0% 1.70%

1.60%

1.10% 1.10%

1.00%

0.90%

0.80%

1.0%

0.50%

0.40% 0.40%

0.20%

0.10% 0.10% 0.10% 0.10% 0.10% 0.10%

0.04%

0.03%

0.01%

0.00% 0.00% 0.00% 0.00% 0.00% 0.0%

Jul-16 Aug-16

Vistara

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.0%

0.45%

0.43%

0.42%

0.21%

0.19%

0.06%

0.02%

0.02% 0.02% 0.0% BLR-BOM BLR-DEL BOM-DEL DEL-CCU DEL-GAU DEL-HYD DEL-SXR

Jul-16 Aug-16

% of Revenue Earned in Highest fare bucket 5.0%

4.0%

3.1% 3.1%

3.0%

2.0%

1.5%

1.0%

0.7%

0.1%

0.0%

0.0% 0.0% 0.0% BLR-BOM BLR-DEL BOM-DEL DEL-CCU DEL-GAU DEL-HYD DEL-SXR

Jul-16 Aug-16

Air Asia

% of Seats Sold in Highest fare bucket 5.0%

4.0%

3.0%

2.0% 1.34%

1.0%

0.21%

0.07% 0.03% 0.0% BLR-DEL DEL-GAU

Jul-16 Aug-16

% of Revenue Earned in Highest fare bucket 5.0%

4.0%

3.0%

2.0%

1.54%

1.40%

1.0%

0.67% 0.42%

0.0% BLR-DEL DEL-GAU

Jul-16 Aug-16

Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. of Status of No. of Status of No. of Status of Pax Facilities & Pax Facilities & Pax Facilities Affected Compensation Affected Compensation Affected  Refund  Refunds  Rebooked on  Rescheduling  Refreshments other flights  Hotel  Refunds where  Hotel accommoda- 27890 pax desired Air India 158 accommoda- 3634 tion  Rescheduling tion  Compensation  Compensation of  Compensation of Rs. 11.19 Rs. 49.63 lakhs of Rs. 7.77 lakhs lakhs  Refund  Refunds  Rebooked on  Rescheduling other flights Jet  Hotel  Refreshments 711  Hotel Airways 1156 accommoda- 2614  Refunds where accommoda- and tion pax desired tion JetLite  Compensation  Rescheduling  Compensation of Rs. 1.40 of Rs. 39.87 lakhs lakhs  Refreshments  Refreshments 1470  Rescheduling 4315  Transfer to other Spicejet Nil Nil  Compensation airlines of Rs. 1.39  Compensation of lakhs Rs. 4.06 lakhs  All pax given refreshments 105  Refreshments 2220 Go Air Nil Nil  Refunds where  Rescheduling pax desired  Rescheduling 5174 IndiGo Nil Nil Nil Nil  Refreshments  Refreshments 559  Rescheduling Air Costa Nil Nil 1219 29.58  Compensation of Rs. 1.55 lakhs  Rescheduling  Refreshments  Refreshments  Compensation  Rescheduling  Rescheduling Air Asia 3 330 651 of Rs. 0.26 Compensation of Compensation of Rs. lakhs Rs. 2.58 lakhs 0.74 lakhs 488  Refreshments Vistara Nil Nil Nil Nil  Rescheduling  Refreshments 24  Refreshments Trujet Nil Nil 42  Rescheduling  Rescheduling Air  Refreshments Nil Nil Nil 408 Nil Carnival  Rescheduling Air  Refunds Nil Nil Nil 9989 Nil Pegasus

SUMMARY

Denied Boarding Cancellations Delays No. of Pax Facilities & No. of Pax Facilities & No. of Pax Facilities Affected Compensation Affected Compensation Affected Rs. 55.98 Rs. 46.14 lakhs 872 Rs. 47.91 lakhs 18353 44158 lakhs towards compensation compensation compensation and facilities and facilities

Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2016

Percentage Share Air India Private Total Month & Year Private (Domestic) Carriers Domestic Air India Carriers Jan 12.23 64.32 76.55 84.0 16.0 Feb 11.54 63.22 74.76 84.6 15.4 Mar 11.61 67.11 78.72 85.3 14.7 Ist Quarter 35.38 194.65 230.03 84.6 15.4 Apr 11.98 67.34 79.32 84.9 15.1 May 13.49 73.20 86.69 84.4 15.6 Jun 12.37 67.38 79.75 84.5 15.5 IInd Quarter 37.84 207.92 245.76 84.6 15.4 Jul 12.61 72.47 85.08 85.2 14.8 Aug 12.25 71.56 83.81 85.4 14.6 Sep

IIIrd Quarter 24.86 144.03 168.89 85.3 14.7 Oct

Nov

Dec

IVth Quarter

98.08 546.60 644.68 84.8 15.2 Total

Percentage Share Air India Private Total Data of 2015 Private (Domestic) Carriers Domestic Air India Carriers IstQtr 32.93 152.53 185.46 82.2 17.8 IIndQtr 32.02 170.85 202.87 84.2 15.8 IIIrdQtr 22.19 113.03 135.22 83.6 16.4 IVthQtr

Total 87.14 436.41 523.55 83.4 16.6 Growth (%) = +12.55 +25.25 +23.14

Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2016 (PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Air India Jet JetLite Spice Go Air IndiGo Air Air Vistara Air Trujet Air (Dom) Airways Jet Costa Asia Pegasus Carnival Jan 81.7 82.5 82.5 92.1 84.9 84.7 84.0 81.9 74.8 83.8 83.4 Feb 79.9 83.0 80.9 92.3 86.4 86.0 87.1 85.5 73.9 85.4 78.9 Mar 75.7 79.1 77.0 91.1 86.3 85.1 82.1 82.7 74.7 76.6 77.9 Apr 78.9 78.5 78.3 93.2 87.8 85.8 84.0 84.8 77.9 78.1 78.1 May 84.7 82.6 80.9 93.5 88.6 87.2 85.7 86.8 80.1 80.0 80.7 Jun 82.0 79.1 75.2 93.0 84.6 77.9 81.5 90.2 79.0 82.2 81.0 Jul 80.3 83.8 80.9 92.0 90.3 83.6 80.8 85.7 75.2 84 79.4 77.7 81.7 78.9 93.2 86.0 82.1 70.8 83.3 69.2 0.0 77.7 65.57 Aug

Sep Oct Nov Dec

Table 3 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2016) Passengers Carried (in Lakhs)/Market Share (%) Month & Year Private Air Carriers Air India Jet Airways Jet Lite Spice Jet Go Air IndiGo Air Costa Air Asia Vistara Air Pegasus Trujet Air Carnival Pax Carried 12.23 14.32 2.06 10.11 6.20 27.26 0.59 1.75 1.50 0.24 0.29 - Jan Market Share 16.0 18.7 2.7 13.2 8.1 35.6 0.8 2.3 2.0 0.3 0.4 - Pax Carried 11.54 13.73 2.06 9.76 5.95 27.54 0.57 1.67 1.49 0.19 0.26 - Feb Market Share 15.4 18.4 2.8 13.1 8.0 36.8 0.8 2.2 2.0 0.3 0.3 - Pax Carried 11.61 13.89 2.06 10.06 6.56 30.23 0.54 1.77 1.58 0.14 0.28 - Mar Market Share 14.7 17.6 2.6 12.8 8.3 38.4 0.7 2.2 2.0 0.2 0.4 - Pax Carried 35.38 41.94 6.18 29.93 18.71 85.03 1.70 5.19 4.57 0.57 0.83 - IstQtr Market Share 15.4 18.2 2.7 13.0 8.1 37.0 0.7 2.3 2.0 0.2 0.4 - Pax Carried 11.98 12.62 2.41 10.21 6.76 30.67 0.64 1.67 1.83 0.20 0.33 - Apr Market Share 15.1 15.9 3.0 12.9 8.5 38.7 0.8 2.1 2.3 0.3 0.4 - Pax Carried 13.49 13.94 2.54 10.96 7.01 33.37 0.65 1.90 2.21 0.21 0.41 - May Market Share 15.6 16.1 2.9 12.6 8.1 38.5 0.7 2.2 2.5 0.2 0.5 - Jun Pax Carried 12.37 12.96 2.27 10.10 6.64 30.23 0.62 1.73 2.27 0.21 0.35 - Market Share 15.5 16.3 2.8 12.7 8.3 37.9 0.8 2.2 2.8 0.3 0.4 - Pax Carried 37.84 39.52 7.22 31.27 20.41 94.27 1.91 5.30 6.31 0.62 1.09 - IIndQtr Market Share 15.4 16.1 2.9 12.7 8.3 38.4 0.8 2.2 2.6 0.3 0.4 - Pax Carried 12.61 13.90 2.39 9.94 7.16 33.84 0.65 1.91 2.25 0.14 0.29 - Jul Market Share 14.8 16.3 2.8 11.7 8.4 39.8 0.8 2.2 2.6 0.2 0.3 - Pax Carried 12.25 13.70 2.34 10.54 6.74 33.41 0.55 1.88 2.05 0.00 0.31 0.04 Aug Market Share 14.6 16.4 2.8 12.6 8.0 39.9 0.7 2.2 2.4 0.0 0.4 0.0 Pax Carried Sep Market Share IIIrdQtr Pax Carried 24.86 27.60 4.73 20.48 13.90 67.25 1.20 3.79 4.30 0.14 0.60 0.04 Market Share 14.7 16.3 2.8 12.1 8.2 39.8 0.7 2.2 2.5 .1 0.4 0.0 Pax Carried Oct Market Share

Nov Pax Carried

Market Share

Pax Carried Dec Market Share

Pax Carried IVthQtr Market Share

TOTAL Pax Carried 98.08 109.06 18.13 81.68 53.02 246.55 4.81 14.28 15.18 1.33 2.51 0.04 Market Share 15.2 16.9 2.8 12.7 8.2 38.2 0.7 2.2 2.4 0.2 0.4 0.0

Table 4

Complaints Redressal Status

Airline Per 10,000 Total Passengers Closed Open Carried

Air Costa 5 0.9 4 1

Air Asia 15 0.8 15 -

Vistara 4 0.2 4 -

Go Air 68 1.0 68 -

IndiGo 97 0.3 97 -

Spicejet 87 0.8 87 -

Jet Airways + JetLite 212 1.3 210 2

Air India (Dom) 288 2.4 190 98

Air Pegasus 105 0 82 23

Trujet 3 1.0 3 -

Air Carnival 1 2.5 1 -

Total 885 0.9 761 124