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30 September 2021 SUMMARY

Altéa Departure Control - Customer Management ...... 8

Altéa Departure Control - Flight Management ...... 9

Altéa Departure Control - Operational Flight Updates ...... 10

Altéa Inventory ...... 11

Altéa Reservation and Ticketing ...... 12

Altéa Reservation Desktop Web ...... 13

Amadeus Altéa DC Aircraft Engineering and Business Database ...... 14

Amadeus Altéa DC Aircraft Engineering and Business Database (Virtual) ...... 15

Amadeus Altéa DC-CM Business Rules ...... 16

Amadeus Altéa DC-CM Business Rules (Virtual) ...... 17

Amadeus Altéa DC-CM Certification ...... 18

Amadeus Altéa DC-CM Certification (Virtual) ...... 19

Amadeus Altéa DC-CM Departure Plan Template & Departure Control ...... 20

Amadeus Altéa DC-CM Departure Plan Template & Departure Control (Virtual) ...... 21

Amadeus Altéa DC-CM Help Desk Troubleshooting for Airlines ...... 22

Amadeus Altéa DC-CM Help Desk Troubleshooting for Airlines (Virtual) ...... 23

Amadeus Altéa DC-CM Overview ...... 24

Amadeus Altéa DC-CM Overview (Virtual) ...... 25

Amadeus Altéa DC-FM Business Rules & Departure Plan Simulation ...... 26

Amadeus Altéa DC-FM Business Rules & Departure Plan Simulation (Virtual) ...... 27

Amadeus Altéa DC-FM Certification (Virtual) ...... 29

Amadeus Altéa DC-FM Departure Plan Template & Departure Control ...... 30

Amadeus Altéa DC-FM Departure Plan Template & Departure Control (Virtual) ...... 31

Amadeus Altéa DC-FM Familiarisation (Virtual) ...... 32

Amadeus Altéa DC-FM Overview ...... 33

Amadeus Altéa DC-FM Overview (Virtual) ...... 34

Amadeus Altéa DC-FM Weight Engineer Familiarisation (Virtual) ...... 35

Amadeus Altéa DC-FM Wide Body Freighter Functionality (Cargo) ...... 36

Amadeus Altéa Document Management for Altéa Departure Control (Virtual) ...... 37

Amadeus Altéa Inventory - Inventory Management - Advanced ...... 38

Amadeus Altéa Inventory - Inventory Management - Advanced (Virtual) ...... 39

Amadeus Altéa Inventory - Inventory Management Certification ...... 40

Amadeus Altéa Inventory - Inventory Management Certification (Virtual) ...... 41

Amadeus Altéa Inventory - Schedule Management - Advanced ...... 42

Amadeus Altéa Inventory - Schedule Management - Advanced (Virtual) ...... 43

Amadeus Altéa Inventory - Schedule Management Certification ...... 44

Amadeus Altéa Inventory - Schedule Management Certification (Virtual) ...... 45

Amadeus Altéa Inventory - Seating Management ...... 46

Amadeus Altéa Inventory - Seating Management (Virtual) ...... 47

Amadeus Altéa Inventory Certification (Virtual) ...... 49

Amadeus Altéa Inventory Overview ...... 50

Amadeus Altéa Inventory Overview (Virtual) ...... 51

Amadeus Altéa Inventory-DCS Links ...... 52

Amadeus Altéa Inventory-DCS Links (Virtual) ...... 53

Amadeus Altéa Messaging Server (Virtual) ...... 54

Amadeus Altéa Revenue Availability With Active Valuation (Virtual) ...... 55

Amadeus Automatic SSR Handling ...... 56

Amadeus Automatic SSR Handling (Virtual) ...... 57

Amadeus Availability Management ...... 58

Amadeus Availability Management (Virtual) ...... 59

Amadeus Carrier Preferred Display Management ...... 60

Amadeus Carrier Preferred Display Management (Virtual) ...... 61

Amadeus Carrier Preferred Display Management for disruption, OCC, OPR display ...... 62

Amadeus Carrier Preferred Display Management for global, web and on-line distribution ...... 63

Amadeus Code Share Certification ...... 64

Amadeus Code Share Certification (Virtual) ...... 65

Amadeus Code Share Overview ...... 66

Amadeus Customer Service Point ...... 67

Amadeus Digital Awards (Virtual) ...... 69

Amadeus Document Management for ARD Web & SAPE (Virtual) ...... 70

Amadeus e-Retail Engine for New Users ...... 71

Amadeus e-Retail Engine for New Users (Virtual) ...... 72

Amadeus e-Retail Management ...... 73

Amadeus e-Retail Management (Virtual) ...... 74

Amadeus FareXpert Dynamic Fares ...... 75

Amadeus FareXpert Dynamic Fares (Virtual) ...... 76

Amadeus FareXpert Negotiated Fares ...... 77

Amadeus FareXpert Negotiated Fares (Virtual) ...... 78

Amadeus Flex Pricer ...... 79

Amadeus Flex Pricer (Virtual) ...... 80

Amadeus Group Time Limits (Virtual) ...... 81

Amadeus Negotiated Space ...... 82

Amadeus Negotiated Space Certification (Virtual) ...... 83

Amadeus Office Management ...... 84

Amadeus Office Management Certification for Airlines ...... 85

Amadeus Office Management Certification for Airlines (Virtual) ...... 86

Amadeus Passenger Name Manager (Virtual) ...... 87

Amadeus Process Customer Value for Customer Management (Virtual) ...... 89

Amadeus Process Customer Value for Inventory (Virtual) ...... 90

Amadeus Reservation and Ticketing Cryptic Certification ...... 91

Amadeus Reservation and Ticketing Cryptic Overview ...... 92

Amadeus Reservation and Ticketing Help Desk for Airlines ...... 93

Amadeus Reservation and Ticketing Help Desk for Airlines (Virtual) ...... 94

Amadeus Reservation and Ticketing Web Certification for New Users ...... 95

Amadeus Reservation and Ticketing Web Certification for New Users (Virtual) ...... 96

Amadeus Reservation and Ticketing Web Certification-Conversion from Amadeus Cryptic to Graphic .... 97

Amadeus Reservation and Ticketing Web Certification-Conversion from Amadeus Cryptic to Graphic (Virtual) 98

Amadeus Reservation and Ticketing Web Overview ...... 99

Amadeus Revenue Accounting Certification ...... 100

Amadeus Revenue Accounting Certification (Virtual) ...... 101

Amadeus Revenue Accounting Rules Filing ...... 102

Amadeus Revenue Integrity ...... 103

Amadeus RIT Help Desk Troubleshooting for airlines ...... 104

Amadeus RIT Help Desk Troubleshooting for airlines (Virtual) ...... 105

Amadeus Sales Auditing Certification ...... 106

Amadeus Sales Auditing Certification (Virtual) ...... 107

Amadeus Security Management Certification for Altéa Airlines ...... 109

Amadeus Security Management Certification for Altéa Airlines (Virtual) ...... 110

Amadeus Smart Flows (Virtual) ...... 111

Amadeus Time Limits (Virtual) ...... 112

Amadeus Train the Trainer for airlines ...... 113

Electronic Miscellaneous Documents ...... 114

FareXpert Mark-up and Distribution ...... 115

Inconsistent Journey Management ...... 116

Local Security Management ...... 117

Seatmap Management ...... 118

Ticketing Configuration Manager ...... 119

Ticketing in Amadeus (Cryptic) ...... 120

As an agent, learn about automating key processes from customer acceptance to flight departure that streamlines your activities for the best customer service.

In this e-Learning you will learn: _In Howthis e-Learningto get started you will learn: Using a set of simulations, learn how to accept _ WhatHow to is getthe startedAltéa suite? customers, manage special service requests (SSR), _ HowWhat to is completethe Altéa customersuite? acceptance tasks modify flight itineraries, transfer customers and other _ How to complete customer baggageacceptance and tasks seating tasks with Altéa Departure Control - Customer tasks_ How to complete customer baggage and seating Management (CM). Each lesson is presented in a _tasks How to complete customer assistance and regrade sequence for you to complete, ending with a test tasks_ How to complete customer assistance and regrade requiring a passing score of 100%. _tasks How to complete boarding tasks _ How to complete disruptionboarding tasks tasks _ How to complete disruption tasks

Certification: Duration: Language: Level: Prerequisites: No 8 hours + 50 minutes English Awareness No

Is this the course for you? This course is for: _ Airline Program Managers. _ Departure Control System Project Members. _ Airline trainers. _ Airline check-in and gate agents.

This course helps you use How the course is organised _ Altéa Departure Control - Customer Management (CM) First, there are forty-nine mandatory e-Learning lessons. After completion, there is an online test. After passing the test, there is an instructor-led session available to request enrolment. Finally, there are user guides available for download. This course is also available in English What equipment do you need? _ A computer, laptop or tablet. _ A high-speed internet connection (< 1MB). _ The Google Chrome browser or alternatively the Microsoft Internet Explorer browser. _ An Amadeus login (LSS), organization ID (IATA code) and password. The last few details... _ Last update: July 2021

As a Load Controller, discover how Amadeus helps you to manage passengers and baggage, cargo, and fuel with precision, to boost productivity in your load control operations.

On this course, you will learn: _On How this Altéa course, Flight you Management will learn: interacts with other Through a set of interactive e-Learning lessons, learn products_ How Altéa Flight Management interacts with other how Altéa Flight Management (FM) optimises load _products How to navigate Flight Management planning for baggage and cargo, manages fuel _ How to addnavigate flight Flightoperating Management data distribution, calculates the aircraft centre of gravity and _ How to navigateadd flight the operating Flight Information data screen issues documents and messages for flight departure. _ How to readnavigate messages, the Flight statuses Information and the screen Centre of Gravity_ How to graph read messages, statuses and the Centre of _Gravity How to graph read the Joining Passengers display and modify_ How toflight read details the Joining Passengers display and _modify How toflight identify details an aircraft's weight, traffic load and forecast_ How to zero identify fuel anweight aircraft's weight, traffic load and _forecast How to zero build fuel a Dry weight Operating Weight and Index _ How to managebuild a Dry deadload Operating for Weighta flight and Index _ How to manage thedeadload load distribution for a flight _ How to manage fuelthe loadfor a distribution flight _ How to manage passengerfuel for a flight and baggage figures _ How to updatemanage load passenger and ramp and clear baggage figures _ How to departupdate aload flight and ramp clear _ How to depart a flight

Certification: Duration: Language: Level: Prerequisites: No 2 hours + 30 minutes English Awareness No

Is this the course for you? This course is for: Airlines, Ground Handlers

In particular, those working in: Administrators, Air Traffic Control (ATC), Baggage Handlers, Business & Projects Managers, Help Desk & Support Agents, Load Controllers, Operations Managers, Trainers

This course helps you use This course is also available in _ Altéa Departure Control - Flight Management (FM) English What equipment do you need? _ A computer, laptop or tablet. _ A high-speed internet connection (> 1MB). _ The Google Chrome browser or alternatively the Microsoft Edge browser. _ An Amadeus login (LSS), organization ID (IATA code) and password

As a ground handler, learn how to manage flight schedules for another airline when close to the departure date.

You will learn: _You How will to learn: create a flight date. Through a set of interactive videos learn how to _ How to create a flight period.date. manage flight dates, flight periods and block space _ How to updatecreate a a flight flight period. date using Altéa Departure Control - Operational Flight _ How to update a blockspaceflight date size. Updates (OFU). _ How to update a blockspace size.

Certification: Duration: Language: Level: Prerequisites: No 40 minutes English Awareness Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Staff performing ground handling activities. _ Basic knowledge of Altéa DC-CM or Altéa DC-FM.

This course helps you use How the course is organised _ Altéa Departure Control - Customer Management (CM) There are four interactive lessons with a total duration of 40 _ Altéa Departure Control - Flight Management (FM) minutes. This course is also available in English What equipment do you need? _ A computer, laptop or tablet. _ A high-speed internet connection (< 1MB). _ The Google Chrome browser or alternatively the Microsoft Edge browser. _ An Amadeus login (LSS), organisation ID (IATA or Ground Handler code) and password. The last few details... _ Please note that access to this course is restricted to Amadeus customers.

Through a set of interactive e-Learning lessons, learn how Altéa Inventory (INV) automates schedules and re-accommodations, manages seating, handles special service requests and automates waitlist clearance.

On this course, you will learn: _On How this to course, navigate you Altéa will learn: Inventory This course covers the following topics: _ How to installnavigate and Altéa log inInventory to Altéa Inventory _ Getting started with Altéa Inventory _ How Altéato install Inventory and log works in to Altéa Inventory _ Creating Business Rules _ How Altéa Inventory works with other systems _ Exchanging information within Altéa _ How toAltéa manage Inventory user worksaccess with to Altéaother Inventorysystems _ Using Schedule Loader _ How to workmanage with user Messenger access to Altéa Inventory _ Discovering other Altéa Inventory features _ WhatHow to are work Business with Messenger Rules and markets? _ Managing Automatic Special Service Requests _ What are flightBusiness groups? Rules and markets? _ Using Carrier Preferred Display _ HowWhat to are get flight started groups? with seating _ Using Amadeus Revenue Integrity _ How to handleget started flight with schedules seating _ How to handle re-accommodationsflight schedules _ How to readhandle the re-accommodations flight date inventory panel _ How Altéato read Inventory the flight interacts date inventory with other panel products _ How theAltéa Altéa Inventory suite sends interacts passenger with other information products to a departure_ How the controlAltéa suite system sends passenger information to a _departure How the controlAltéa suite system receives passenger information from_ How a departurethe Altéa suite control receives system passenger after flight information departure _from How a departurethe Altéa suite control sends system passenger after flight assistance departure lists to_ Howanother the Altéaairport suite sends passenger assistance lists _to Whatanother is Schedule airport Loader? _ HowWhat to is loadSchedule new flight Loader? schedules _ How to updateload new flight flight schedules schedules _ How to manageupdate flight codeshare schedules flights _ WhatHow to is manageAutomatic codeshare Waitlist Clearance? flights _ HowWhat to is manageAutomatic Automatic Waitlist Clearance?SSR Handling _ How to setmanage up automatic Automatic SSR SSR handling Handling replies _ How to set up automatic SSR handling replies with a quota_ How restriction to set up automatic SSR handling replies with a _quota How restriction to set up automatic SSR handling replies belonging_ How to set to aup SSR automatic family SSR handling replies _belonging How to set to aup SSR automatic family SSR handling replies without_ How to a setquota up restrictionautomatic SSR handling replies _without What aare quota Carrier restriction Preferred Display service flows? _ HowWhat to are get Carrier started Preferred with Revenue Display Integrity service Desktop flows? _ How to useget startedthe Revenue with Revenue Integrity Integrity search engineDesktop _ How to use the ruleRevenue editor Integrity to manage search business engine rules _ How Amadeusto use the Timerule editor Limits to processes manage business a PNR rules _ How toAmadeus navigate Time Amadeus Limits Timeprocesses Limits a screens PNR _ How to createnavigate Amadeus Amadeus Time Time Limits Limits business screens rules _ WhatHow to are create the Amadeus Amadeus Time Time Limits Limits configurations? business rules _ HowWhat to are read the Amadeus Amadeus Time Time Limits Limits logs configurations? _ How Groupto read Time Amadeus Limits Time processes Limits alogs group PNR _ How toGroup navigate Time Group Limits Timeprocesses Limits a and group set PNRmultiple time_ How limits to navigate Group Time Limits and set multiple time limits

Certification: Duration: Language: Level: Prerequisites: No 6 hours English Awareness No

In particular, those working in: Administrators, Business & Projects Managers, Fare Filing Agents, Help Desk & Support Agents, Inventory / Revenue Managers, Load Controllers, Online Booking Engine Admin., Operations Managers, Planning and Dispatching Agents, Reservation Agents, Sales & Marketing Agents, Security Administrators, Space Controllers / SKD Managers, Ticketing Agents, Trainers

This course helps you use How the course is organised _ Altéa Inventory and Code Share There are three mandatory e-Learning lessons with thirty-eight supplementary lessons. After completion, there is an online Related courses test. After passing the test, there is an instructor-led session _ Amadeus Altéa Inventory - Inventory Management available request for enrolment. Finally, there are user guides Certification [Classroom] available for download. _ Amadeus Altéa Inventory - Schedule Management Certification [Classroom] _ Amadeus Altéa Inventory Certification [Classroom] _ Amadeus Code Share Overview [Classroom] This course is also available in English What equipment do you need? _ A computer, laptop or tablet. _ A high-speed internet connection (< 1MB). _ The Google Chrome browser or alternatively the Microsoft Internet Explorer browser. _ An Amadeus login (LSS), organization ID (IATA code) and password. The last few details... _ To schedule a Virtual or Classroom session, contact: [email protected] _ We recommend Inventory Managers and Schedule Managers to attend 'Amadeus Altéa Inventory Certification' or one of the two courses 'Amadeus Altéa Inventory: Inventory Management Certification' or 'Amadeus Altéa Inventory: Schedule Management Certification'. _ Last update: May 2021 Altéa Reservation and Ticketing

As a reservation agent, learn how to make reservations in the Amadeus Global Distribution System (GDS) using cryptic commands.

You will learn: _You How will to learn: get started Through a set of interactive e-Learning videos learn _ WhatHow to is getAmadeus started Air? what is the Amadeus GDS and how to create and _ What areis Amadeus PNR Mandatory Air? elements? modify the elements of a Passenger Name Records _ What are PNR OptionalMandatory elements? elements? (PNR) in order to issue a ticket using Altéa Reservation _ HowWhat to are modify PNR aOptional PNR elements? (Cryptic). _ How to workmodify with a PNR itineraries and invoices _ How to pricework withand useitineraries fares and invoices _ How to useprice ticketing and use fares _ How to use Amadeusticketing Queues _ How to use Amadeus Queues

Certification: Duration: Language: Level: Prerequisites: No 3 hours English Fundamentals No

Is this the course for you? This course is for: Airlines

In particular, those working in: Administrators, Fare Filing Agents, Help Desk & Support Agents, Inventory / Revenue Managers, Reservation Agents, Ticketing Agents, Trainers

This course helps you use How the course is organised _ Amadeus Reservation Desktop Essential There are thirty mandatory e-Learning lessons with four _ Amadeus Reservation Desktop Web (ARD) supplementary lessons. Also, there are user guides available for download. This course is also available in English What equipment do you need? _ A computer, laptop or tablet. _ A high-speed internet connection (> 1MB). _ The Google Chrome browser or alternatively the Microsoft Internet Explorer browser. _ An Amadeus login (LSS), organization ID (IATA code) and password.

As a reservation agent, process efficiently and swiftly passenger requests, in any part of their journey.

You will learn: _You What will islearn: ARD Web Through a set of interactive e-Learning, discover what _ HowWhat to is navigateARD Web ARD Web Altéa Reservation Desktop Web (ARD Web) is and _ How to displaynavigate a ARDflight Web how to display flights, create a Passenger Name _ How to createdisplay a a PNR flight with mandatory elements Record (PNR) and sell ancillary services, search for _ How to copycreate a aPNR PNR with mandatory elements fares and price flights, issue and exchange documents _ How to createcopy a anPNR ancillary service and issue the using ARD Web. EMD _ How to create an ancillary service and issue the _EMD How to reissue an e-ticket _ How to reissue an EMDe-ticket _ How to usereissue an EMDan EMD to partially cover the price of a new_ How e-ticket to use an EMD to partially cover the price of a _new How e-ticket to refund an e-ticket _ How to refund an EMDe-ticket _ How to displayrefund anSales EMD Reports _ How to display Sales Reports

Certification: Duration: Language: Level: Prerequisites: No 3 hours + 15 minutes English Awareness No

Is this the course for you? This course is for: Airlines

In particular, those working in: Administrators, Fare Filing Agents, Help Desk & Support Agents, Reservation Agents, Ticketing Agents, Trainers

This course helps you use How the course is organised _ Amadeus Reservation Desktop Web (ARD) First, there are fourteen mandatory e-Learning lessons. After completion, there is an instructor-led session available for request enrolment. Finally, there are user guides available for download. This course is also available in English What equipment do you need? _ A computer, laptop or tablet. _ A high-speed internet connection (< 1MB). _ The Google Chrome browser or alternatively the Microsoft Edge browser. _ An Amadeus login (LSS), organization ID (IATA code) and password.

The Altéa Departure Control Aircraft Engineering and Business Database course describes the process of constructing and maintaining carrier and aircraft weight & balance engineering data using the Database Maintenance Tool (DBM).

On this course, you will learn about the: _On Development this course, youof appropriate will learn about aircraft the: engineering data. This course covers the following topics: _ ProcessDevelopment of entering of appropriate such data aircraft into the engineering database data. _ General engineering parameters using_ Process the DBM. of entering such data into the database _ Hold Data & ULD Configurations _using Engineering/mathematical the DBM. functions within Flight _ General limitations Management_ Engineering/mathematical (FM) that are essential functions to within the Flight _ CG limits & lateral imbalance developmentManagement of(FM) aircraft that aredatabase essential configurations. to the _ Stabiliser trim _development Data-building of philosophy.aircraft database configurations. _ Service weight adjustments and potable water _ TestingData-building and preimplementation philosophy. acceptance _ Fuel tanks and distributions processes_ Testing and including preimplementation any regulatory acceptance considerations. _ Cabin layouts processes including any regulatory considerations. _ Aircraft business rules _ Integration of DBM data with other Altéa applications _ Flight creation process _ Autoload _ General load control business data

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 4 days English Advanced Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline staff responsible for the development of engineering You are required to: limitations data _ Be involved in the maintenance of carrier and aircraft _ Airline staff responsible for importing and maintenance of engineering records. carrier and aircraft data used for weight and balance functions _ Have a good understanding of aircraft weight and balance of Flight Management. limitations and their utilisation within the ramp, load control and flight operations environments. _ Be familiar with IATA AHM565 documentation. _ Understand technical aircraft manuals.

Optional: Have completed the following course: _ Altéa DC-FM Certification

This course helps you use What equipment do you need? _ Altéa Departure Control - Flight Management (FM) _ Users & passwords in PDT Admin GUI (DBM) of your airline. Ask your LSS Administrator Related courses _ Access to the Admin Gui of your airline in PDT _ Amadeus Altéa DC-FM Certification [Classroom] The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

On this course, you will learn about the: _On Development this course, youof appropriate will learn about aircraft the: engineering data. This course covers the following topics: _ ProcessDevelopment of entering of appropriate such data aircraft into the engineering database data. _ General engineering parameters using_ Process the DBM. of entering such data into the database _ Hold Data & ULD Configurations _using Engineering/mathematical the DBM. functions within Flight _ General limitations Management_ Engineering/mathematical (FM) that are essential functions to within the Flight _ CG limits & lateral imbalance, Stabiliser trim developmentManagement of(FM) aircraft that aredatabase essential configurations. to the _ Service weight adjustments and potable water _development Data-building of philosophy.aircraft database configurations. _ Fuel tanks and distributions, Cabin layouts _ TestingData-building and pre-implementation philosophy. acceptance _ Aircraft business rules Flight creation process processes_ Testing and including pre-implementation any regulatory acceptance considerations. _ Integration of DBM data with other Altéa applications processes including any regulatory considerations. _ Autoload, General load control business data

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 8 days English Advanced Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines in PSS migration. You are required to: _ Airline staff responsible for the development of engineering _ Have a good understanding of aircraft weight and balance limitations data. limitations and their utilisation within the ramp, load control _ Airline staff responsible for importing and maintenance of and flight operations environments. carrier and aircraft data used for weight and balance functions _ Be familiar with IATA AHM565 documentation. of Flight Management. Optional: Have successfully passed the following course: _ Altéa DC-FM Certification

This course helps you use How the course is organised _ Altéa Departure Control - Flight Management (FM) _ 8 half day sessions over a period of 8 days. Related courses What equipment do you need? _ Amadeus Altéa DC-FM Certification (Virtual) [Virtual] _ High-speed internet connection (> 25 Mbps) _ Access to Zoom/Teams via internet (not mobile) _ Headsets with microphones, a webcam _ A large monitor (27 inch or greater) or two monitors _ Users & passwords in PDT Admin GUI (DBM) of your airline. Ask your LSS Administrator _ Access to the Admin Gui of your airline in PDT The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

This course describes business rules that define the behaviour of Amadeus Altéa Departure Control Customer Management.

On this course you will learn how to: _On Create this course and maintain you will marketslearn how within to: Market This course covers the following topics: Management._ Create and maintain markets within Market _ Market management. _Management. Create and maintain Flight Groups within the Altéa _ Flight groups. Administration_ Create and maintain Flight user interface. Groups within the Altéa _ Understanding the weighting concept. _Administration Identify the impact user interface. business rules have on the _ Advanced passenger information service rules. behaviour of_ Identify the Customerimpact business rules Management. have on the _ Customer acceptance rules. behaviour of Customer Management. _ Baggage acceptance rules. _ Boarding pass and baggage tag printing rules. _ Transfer rules. _ Onload / Regrade rules. _ Flight information rules.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 9 hours + 2 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline staff responsible for setting up the Customer Have successfully passed one of these courses: Management Business Rules. _ Altea Departure Control - Customer Management _ Airline trainers. awareness e-Learning (8h50) _ Have successfully passed the Altéa DC-CM Certification course.

This course helps you use How the course is organised _ Altéa Administration _ 8.50 hours of e-Learning _ Altéa Departure Control - Customer Management (CM) _ 2 days of classroom training The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: June 2021

This course describes business rules that define the behaviour of Amadeus Altéa Departure Control - Customer Management.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 9 hours + 2 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines in PSS migration Have successfully passed one of these courses: _ Airline staff responsible for setting up the Customer _ Altea Departure Control - Customer Management Management Business Rules. awareness e-Learning (8h50) _ Airline trainers. _ Amadeus Altéa DC-CM Certification course.

This course helps you use How the course is organised _ Altéa Administration _ 8.50 hours of e-Learning _ Altéa Departure Control - Customer Management (CM) _ 2 days of virtual training Related courses What equipment do you need? _ Amadeus Altéa DC-CM Certification for airlines in PSS _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) migration (Virtual) [Blended Virtual] _ Headsets with microphones The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

This course explains in detail the customer check-in and administration features of Amadeus Altéa Departure Control - Customer Management.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 5 days English Certification No

Is this the course for you? Things you need for this course This course is for: Optional: _ Airline administrators performing customer service activities. _ A basic knowledge of Passenger Name Records (PNR). _ Airline trainers. _ An understanding of customer acceptance business methods at an airport. _ Complete the following e-Learning (8.50h):

Altea Departure Control - Customer Management awareness e-Learning

This course helps you use How the course is organised _ Altéa Departure Control - Customer Management (CM) _ Optional: 8.50 hours of e-Learning _ 5 days of classroom training Related courses _ Amadeus Altéa DC-CM Departure Plan Template & The last few details... _ This course is available on request only. Departure Control [Classroom] _ To schedule a customised session, please contact: _ Amadeus Altéa DC-CM Business Rules [Classroom] [email protected] _ Last update: August 2021

This course explains in detail the customer check-in features of Amadeus Altéa Departure Control - Customer Management.

On this course, you will learn how to : _On Navigate this course, the Customeryou will learn Management how to : user interface. This course covers the following topics: _ AccessNavigate each the Customerapplication Management to process a usercustomer interface. for _ Monitoring the Regrade and Onload lists. acceptance_ Access each and application boarding. to process a customer for _ Using the Boarding monitor and activities. _acceptance Manage disruption and boarding. scenarios and their impact on _ Working with departure plan activities. Customer_ Manage Management.disruption scenarios and their impact on _ Closing boarding and flight departure. Customer Management. _ Working with flight disruptions (re-accommodation).

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 5 days English Certification No

Is this the course for you? Things you need for this course This course is for: Optional: _ Airline administrators performing customer service activities. _ Complete the following e-Learning (8.50h): _ Airline trainers. Altea Departure Control - Customer Management awareness e-Learning

This course helps you use How the course is organised _ Altéa Departure Control - Customer Management (CM) _ Optional: 8.50 hours of e-Learning _ 3 days of virtual training Related courses _ Amadeus Altéa DC-CM Business Rules (Virtual) [Blended What equipment do you need? _ High-speed internet connection (> 25 Mbps) Virtual] _ Access to Zoom or MS Teams via internet (not mobile) _ Amadeus Altéa DC-CM Departure Plan Template & _ Headsets with microphones Departure Control (Virtual) [Blended Virtual] The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: June 2021

This course describes how to automate Departure Control by programming activities at pre-determined times before and after departure of an aircraft (for example, the issuing of post departure messages) using Amadeus Altéa Departure Control - Customer Management.

During this course you will learn how to: _During Create, this delete course and you modify will learn a departure how to: plan template. This course covers the following topics: _ SetCreate, activities delete and and dependencies. modify a departure plan template. _ Identifying the market template levels. _ ViewSet activities and update and thedependencies. Departure Plan for a specific _ Creating templates. flight_ View in andthe Customerupdate the Management Departure Plan user for interface. a specific _ Modifying templates. flight in the Customer Management user interface. _ Adding and deleting activities. _ Ignoring and replacing activities. _ Deleting templates. _ Adding dependencies.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 1 day English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline staff responsible for setting up Customer Have successfully passed one of these courses: Management activities. _ Altea Departure Control -Customer Management awareness _ Airline trainers. e-Learning (8h50) _ Altéa DC-CM Certification

This course helps you use How the course is organised _ Altéa Administration _ 8.5 hours of e-Learning _ Altéa Departure Control - Customer Management (CM) _ 1 day of classroom training Related courses The last few details... _ Amadeus Altéa DC-CM Business Rules [Classroom] _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 9 hours + 1 day English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines in PSS migration Have successfully passed one of these courses: _ Airline staff responsible for setting up Customer _ Altea Departure Control - Customer Management Management activities. awareness e-Learning (8h50) _ Airline trainers. _ Altéa DC-CM Certification

This course helps you use How the course is organised _ Altéa Administration _ 8.50 hours of e-Learning _ Altéa Departure Control - Customer Management (CM) _ 1 day of virtual training Related courses What equipment do you need? _ Amadeus Altéa DC-CM Business Rules (Virtual) [Blended _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) Virtual] _ Headsets with microphones _ Amadeus Altéa DC-CM Certification for airlines in PSS migration (Virtual) [Blended Virtual] The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

This course gives a global picture of the process flow between Altéa Administration, Altéa Inventory and Altéa Departure Control, covering flight creation to post departure. It also explains how airlines help desk agents should support Altéa Customer Management users in solving their daily issues.

On this course you will learn how to: _On Troubleshoot this course youmost will of learnthe common how to: incidents. This course cover the following topics: _ UnderstandTroubleshoot the most flow of of the the common flight cycle. incidents. _ Altéa suite system architecture. _ SearchUnderstand for information the flow of inthe order flight to cycle. solve or reject an _ Airport connectivity and network. incident._ Search for information in order to solve or reject an _ Flight creation and failing to create a flight. _incident. Navigate the different Altéa applications to identify _ Reservation/Ticketing - Inventory DC exchanges missing_ Navigate information the different or wrong Altéa settings.applications to identify _ Seating Management. missing information or wrong settings. _ Baggage Handling. _ IATCI, Regulatory issues. _ Transfer and Disruptions. _ Post Departure Messages.

Certification: Duration: Language: Level: Prerequisites: No 1 hour + 2 days English Fundamentals Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: Airlines _ Complete the Amadeus Incident Management e-Learning (1 hour). In particular, those working in: _ Successfully pass one of the courses below: Administrators, Help Desk & Support Agents Amadeus Altéa DC-CM Certification Amadeus Altéa DC-FM Certification

This course helps you use How the course is organised _ Altéa Administration _ 1 hour of e-Learning. _ Altéa Departure Control - Customer Management (CM) _ 2 days of classroom training. _ Altéa Departure Control - Flight Management (FM) The last few details... Related courses _ To schedule a customised session, please contact: _ Amadeus Altéa DC-FM Certification [Classroom] [email protected] _ Last update: May 2021

On this course you will learn how to: _On Troubleshoot this course youmost will of learnthe common how to: incidents. This course cover the following topics: _ UnderstandTroubleshoot the most flow of of the the common flight life incidents. cycle. _ Altéa Suite system architecture. _ SearchUnderstand for information the flow of inthe order flight to life solve cycle. or reject an _ Airport connectivity and network. incident._ Search for information in order to solve or reject an _ Flight creation and flight creation failure. _incident. Navigate the different Altéa applications to identify _ Reservation/Ticketing - Inventory DC exchanges missing_ Navigate information the different or wrong Altéa settings.applications to identify _ Seating management. missing information or wrong settings. _ Baggage handling. _ IATCI, Regulatory issues. _ Transfer and Disruptions. _ Post Departure Messages.

Certification: Duration: Language: Level: Prerequisites: No 1 hour + 2 days English Fundamentals Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Help Desk agents and System Administrators _ Complete the Amadeus Incident Management e-Learning (1 hour). _ Successfully pass one of the courses below: Amadeus Altéa DC-CM Certification Amadeus Altéa DC-FM Certification

This course helps you use How the course is organised _ Altéa Administration _ 1 hour of e-Learning. _ Altéa Departure Control - Customer Management (CM) _ 2 days of virtual training. _ Altéa Departure Control - Flight Management (FM) What equipment do you need? Related courses _ High-speed internet connection (> 25 Mbps) _ Amadeus Altéa DC-FM Certification (Virtual) [Virtual] _ Access to Zoom or MS Teams via internet (not mobile) _ Amadeus Altéa DC-CM Certification (Virtual) [Virtual] _ Headsets with microphones The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: July 2021

This course gives an overview of customer check-in and administration functions in Amadeus Altéa Departure Control - Customer Management.

On this course you will learn how to: _On Navigate this course the youCustomer will learn Management how to: user interface. This course covers the following topics: _ AccessNavigate each the Customerapplication Management to process a usercustomer interface. for _ Altéa System Architecture. acceptance_ Access each and application boarding. to process a customer for _ Accessing and navigating the Customer Management _acceptance Create and and maintain boarding. Departure Plan Templates. user interface. _ WorkCreate with and Market maintain Management Departure Planand FlightTemplates. Groups. _ Identifying and accepting customers. _ IdentifyWork with the Market main business Management rules andwithin Flight the Groups. _ Displaying customer-related information and Administration_ Identify the main GUI. business rules within the customer history. Administration GUI. _ Monitoring the Regrade and Onload lists. _ Modifying baggage details and handling excess baggage _ Displaying theoretical seating and modifying seats. _ Boarding monitor and boarding activities. _ Working with templates and activities. _ Creating Markets and flight groups. _ Working with Customer Management business rules.

Certification: Duration: Language: Level: Prerequisites: No 5 days English Awareness No

Is this the course for you? Things you need for this course This course is for: Optional: _ Airline program managers. _ Be familiar with either airport operations or check-in, or both. _ Departure Control System project members. _ Complete theAltéa Departure Control - Customer _ Airline trainers. Management awareness e-Learning (8.50h)

This course helps you use How the course is organised _ Altéa Administration _ Optional: 9 hours of e-Learning _ Altéa Departure Control - Customer Management (CM) _ 5 days of classroom training The last few details... _ This course is available on request only. _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

This course gives an overview of customer check-in and administration functions in Amadeus Altéa Departure Control - Customer Management.

Certification: Duration: Language: Level: Prerequisites: No 5 days English Awareness No

Is this the course for you? Things you need for this course This course is for: Optional: _ Airline program managers. _ Be familiar with either airport operations,check-in or both. _ Departure Control System project members. _ Complete the Altea Departure Control - Customer _ Airline trainers. Management awareness e-Learning (8.50h)

This course helps you use How the course is organised _ Altéa Administration _ 9 hours of e-Learning _ Altéa Departure Control - Customer Management (CM) _ 5 days of virtual training (to be customised) Related courses What equipment do you need? _ Amadeus Altéa DC-CM Certification for airlines in PSS _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) migration (Virtual) [Blended Virtual] _ Headsets with microphones The last few details... _ This course is available on request only. _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

This course describes business rules that define the system behaviour of Amadeus Altéa Departure Control - Flight Management.

During this course you will learn how to: _During Create this and course maintain markets you will learn within how to: Market This course covers the following topics: Management._ Create and maintain markets within Market _ Market management. _Management. Create and maintain flight group keywords within _ Flight group management. Flight_ Create Group and Management. maintain flight group keywords within _ Rule weighting. _Flight Work Group with the Management. weighting concept. _ Rule creation. _ CreateWork with and the verify weighting concept. mandatory business rules. _ Rule management. _ IdentifyCreate andthe impactverify mandatory that business business rules haverules. on the _ Administration Business Rules. behaviour_ Identify the of Flight Management.impact that business rules have on the _ Engineering Business Rules. behaviour of Flight Management. _ Departure Plan Simulation.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 2 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline staff and airline trainers responsible for setting up _ Have successfully passed the Amadeus Altéa Departure Altéa Departure Control - Flight Management Business Rules. Control - Flight Management Certification course.

Optional: Be familiar with: _ Load control activities. _ Airline business procedures.

This course helps you use How the course is organised _ Altéa Administration _ 2 days of classroom training. _ Altéa Departure Control - Flight Management (FM) The last few details... Related courses _ To schedule a customised session, please contact: _ Amadeus Altéa DC-FM Departure Plan Template & [email protected] _ Last update: May 2021 Departure Control [Classroom] _ Amadeus Altéa DC-FM Certification [Classroom]

This course describes business rules that define the system behaviour of Amadeus Altéa Departure Control - Flight Management.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 2 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines in PSS migration. _ Have successfully passed the Amadeus Altéa Departure _ Airline staff and airline trainers responsible for setting up Control - Flight Management Certification course. the Altéa Departure Control - Flight Management Business Rules. Optional: Be familiar with: _ Load control activities. _ Airline business procedures.

This course helps you use How the course is organised _ Altéa Administration _ 2 days of virtual training. _ Altéa Departure Control - Flight Management (FM) What equipment do you need? Related courses _ High-speed internet connection (> 25 Mbps) _ Amadeus Altéa DC-FM Certification (Virtual) [Virtual] _ Access to Zoom or MS Teams via internet (not mobile) _ Amadeus Altéa DC-FM Departure Plan Template & _ Headsets with microphones Departure Control (Virtual) [Virtual] The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

This course describes in detail the load control process and the modules associated with load control in Amadeus Altéa Departure Control - Flight Management.

On this course, you will learn to: _On Prepare this course, flights you for departure will learn to: through the load control This course covers the following topics: process._ Prepare flights for departure through the load control _ Altéa system architecture _process. Produce documentation relating to the load _ Flight information control process._ Produce documentation relating to the load _ Deadload _control process. Identify Altéa DC-FM functionality for other system _ Load distribution users._ Identify Altéa DC-FM functionality for other system _ Passenger data _users. Understand Altéa DC-FM from the perspective of _ Down-line port restrictions roles_ Understand such as freightAltéa DC-FM agent, rampfrom theagent perspective and supervisor. of _ Offline - Online flight scenario _roles Perform such theas freightrole of agent,load controller, ramp agent ramp and agent supervisor. or _ Domain allocation freight_ Perform agent the through role of loaddemonstrations controller, ramp and exercises.agent or _ Load control supervisor freight agent through demonstrations and exercises. _ Disruption management _ Ramp sub applicatiion _ Freight sub application _ Documentation

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 3 hours + 5 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline staff responsible for designing and delivering end Be familiar with: user training and implementation of Amadeus Altéa DC - _ Flight Management Departure Plan activities. Flight Management. _ Load control activities. _ Airline business procedures.

Complete the following e-Learning (3h) _ Altea Departure Control - Flight Management awareness

This course helps you use How the course is organised _ Altéa Departure Control - Flight Management (FM) _ 3 hours of e-Learning _ 5 days of classroom training Related courses _ Amadeus Altéa DC-FM Business Rules & Departure Plan The last few details... _ To schedule a customised session, please contact: Simulation [Classroom] [email protected] _ Amadeus Altéa DC-FM Departure Plan Template & _ Last update: June 2021 Departure Control [Classroom]

This course describes in detail the load control process and the modules associated with load control in Amadeus Altéa Departure Control - Flight Management.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 3 hours + 5 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines in PSS migration Be familiar with: _ Airline staff responsible for designing and delivering end _ Flight Management Departure Plan activities. user training and implementation of Amadeus Altéa DC - _ Load control activities. Flight Management. _ Airline business procedures.

Complete the following e-Learning (3h) _ Altea Departure Control - Flight Management awareness

This course helps you use How the course is organised _ Altéa Departure Control - Flight Management (FM) _ 3 hours of e-Learning _ 5 days of virtual training Related courses _ Amadeus Altéa DC-FM Business Rules & Departure Plan What equipment do you need? _ High-speed internet connection (> 25 Mbps) Simulation (Virtual) [Virtual] _ Access to Zoom or MS Teams via internet (not mobile) _ Amadeus Altéa DC-FM Departure Plan Template & _ Headsets with microphones Departure Control (Virtual) [Virtual] The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: June 2021

This course describes how to automate Departure Control by programming activities in Flight Management at predetermined times before and after the departure of an aircraft.

During this course you will learn how to: _ During Access this and course navigate you thewill learn Altéa Administration userhow to: This course covers the following topics: interface._ Access and navigate the Altéa Administration user _ Managing the Departure Plan Template. _interface. Work with the Plan Template _ Creating, modifying and deleting templates. Management application_ Work with the Plan Template to create and _ Understanding the impact of the Departure Plan maintain templateManagement application levels and activities,to create and and to delete Template on the Flight Management application. andmaintain template modify a template levels containing and activities, a specific and toset delete of activities.and modify a template containing a specific set of _activities. Search, view and update the Departure Plan for a specific_ Search, flightview inand the update the Flight Management Departure application.Plan for a specific flight in the Flight Management application.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 1 day English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline staff responsible for setting up Flight Management Have successfully passed the Amadeus Altéa DC Flight activities. Management Certification course. _ Airline administrators. Optional: Be familiar with: _ Load control activities. _ Airline business procedures.

This course helps you use How the course is organised _ Altéa Administration _ 1 day of classroom training _ Altéa Departure Control - Flight Management (FM) The last few details... Related courses _ To schedule a customised session, please contact: _ Amadeus Altéa DC-FM Certification [Classroom] [email protected] _ Last update: May 2021

This course describes how to automate Departure Control by programming activities in Altéa DC - Flight Management at predetermined times before and after the departure of an aircraft.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 1 day English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines in PSS migration Have successfully passed the Amadeus Altéa DC - Flight _ Airline staff responsible for setting up Flight Management Management Certification course. activities. _ Airline administrators. Optional: Be familiar with: _ Load control activities. _ Airline business procedures.

This course helps you use How the course is organised _ Altéa Administration _ 1 day of virtual training _ Altéa Departure Control - Flight Management (FM) What equipment do you need? Related courses _ High-speed internet connection (> 25 Mbps) _ Amadeus Altéa DC-FM Certification (Virtual) [Virtual] _ Access to Zoom or MS Teams via internet (not mobile) _ Headsets with microphones The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

This course describes the Amadeus Altéa Flight Management user interface, and the layout and structure of Flight Management.

On this course you will learn how to: _On Navigate this course the youFlight will Management learn how to: user interface. This course covers the following topics: _ ApplyNavigate features the Flight of the Management application touser process interface. flights for _ Login and domain concept departure_ Apply features through of the the full application load control to process process. flights for _ Welcome page, allocate resource and shift summary _departure Set up Amadeus through the Business full load Rules control to selectprocess. relevant _ Event scheduler information_ Set up Amadeus from Data Business Base Management Rules to select (DBM) relevant for _ Building the dry operating weight profile of a flight leg eachinformation flight. from Data Base Management (DBM) for _ Deadload each flight. _ Load distribution _ Aircraft fuelling options _ Passenger figures _ Producing a loadsheet _ Documentation

Certification: Duration: Language: Level: Prerequisites: No 4 hours English Awareness No

Is this the course for you? This course is for: Airlines, Ground Handlers

In particular, those working in: Administrators

This course helps you use What equipment do you need? _ Altéa Departure Control - Flight Management (FM) _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) _ Headsets with microphones The last few details... _ To schedule a customised session, please contact: [email protected] _ For an overview of how to use Altéa Flight Management, watch the Altéa Departure Control - Flight Management awareness e-Learning (3 hours)

_ Last update: May 2021

This course explains load control and the weight & balance processes as well as the administration features of Amadeus Altéa Departure Control Flight Management.

On this course you will learn how to: _On Prepare this course flights you for departure will learn how through to: the load control This course covers the following topics: process._ Prepare flights for departure through the load control _ Introduction and system architecture. _process. Produce documentation relating to the load _ Flight information. control process._ Produce documentation relating to the load _ Deadload. _control process. Handle flight disruptions. _ Load distribution. _ CreateHandle departureflight disruptions. plans used for system _ Fuel information. automation using_ Create departure the plans used Plan Template for system Management _ Passenger distribution. application.automation using the Plan Template Management _ Departure control. _application. Set up mandatory administration and engineering _ Disruption management. business_ Set up mandatory administrationrules used to define the system's working and engineering _ Departure Plan Template. parameters. business rules used to define the system's working _ Amadeus Business Rules for Flight Management. parameters. _ Departure Plan Simulation.

Certification: Duration: Language: Level: Prerequisites: No 5 days English Awareness Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline business analysts. An understanding of load control processes and/or airport _ Airline scoping analysts. ramp operations. _ Airline Departure Control project team members or testers requiring an overview of Altéa Departure Control Flight Optional: Management. _ Watch the Altéa Departure Control - Flight Management awareness e-Learning (3 hours)

This course helps you use How the course is organised _ Altéa Administration _ 5 days of classroom training _ Altéa Departure Control - Flight Management (FM) The last few details... _ This course is available on request only. _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

This course explains load control and the weight & balance processes as well as the administration features of Amadeus Altéa Departure Control Flight Management.

Certification: Duration: Language: Level: Prerequisites: No 5 days English Awareness Yes

This course helps you use How the course is organised _ Altéa Administration _ 5 days of virtual training. _ Altéa Departure Control - Flight Management (FM) What equipment do you need? Related courses _ High-speed internet connection (> 25 Mbps). _ Amadeus Altéa DC-FM Certification (Virtual) [Virtual] _ Access to Zoom or MS Teams via internet (not mobile). _ Headsets with microphones. The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

This Altéa DC-FM Weight Engineer Familiarisation course describes the layouts and structure of engineering data displayed in Flight Management.

On this course you will learn how to: _On Summarise this course the you basic will learnlogin howand domainto: concept for This course covers the foollowing topics: Amadeus_ Summarise Altéa the Flight basic Management login and domain users. concept for _ Flight information _Amadeus Navigate Altéa the Flight Flight Management Management UI. users. _ Aircraft weights _ BuildNavigate the drythe operatingFlight Management weight profile UI. of a flight leg. _ Messaging _ SetupBuild the Amadeus dry operating Business weight Rules profile to select of a flightrelevant leg. _ Load distribution information_ Setup Amadeus from Data Business Base ManagementRules to select for relevant each _ Viewing and modifying the auto-load function flight.information from Data Base Management for each _ Aircraft fuelling options flight. _ Passenger figures _ Viewing and modifying the approved distribution feature

Certification: Duration: Language: Level: Prerequisites: No 3 hours English Awareness No

Is this the course for you? Things you need for this course This course is for: Optional: _ Weight engineers managing airline aircraft data. _ This course is considered as useful preparation for the Altéa _ Airline users who will attend the Altéa DC-FM Aircraft DC-FM Business Rules and Departure Plan Simulation Engineering and Business Database course. course.

_ Last update: May 2021

This course describes in detail the load control process for Wide Body Freighter Functionality in Amadeus Altéa Departure Control - Flight Management.

On this course, you will learn to: _On Navigate this course, within you the will Altéa learn DC-FM to: GUI This course covers the following topics: _ BuildNavigate ULDs within using the the Altéa full WideDC-FM Body GUI Main Deck _ Freighter functionality in Altéa DC-FM, Principally Loading_ Build ULDs functionality. using the full Wide Body Main Deck Deadload Screen, Deadload details Panel and Load _Loading Manually functionality. distribute the Load on the Main and Lower Distribution Screen Decks._ Manually distribute the Load on the Main and Lower _ Accept Passengers Groom/Courier/Attendant _Decks. Accept Passengers (Grooms/Couriers/Attendants) _ Create ULD - Pallet _ ProduceAccept Passengers relevant documentation, (Grooms/Couriers/Attendants) Loadsheet, LIR, _ DGSL VGLIR,_ Produce LDM, relevant CPM documentation,and UCM Loadsheet, LIR, _ Temperature and Ventilation VGLIR, LDM, CPM and UCM _ Documentation _ Messages _ Ground Stability

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 2 days English Advanced Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline staff responsible for designing and delivering end You need to be familiar with: user training and implementation of freighter functionalities in _ The Altéa DC-FM application. Amadeus Altéa DC-Flight Management. _ Flight Management Departure Plan activities. _ Load control activities. _ Airline business procedures.

This course helps you use How the course is organised _ Altéa Departure Control - Flight Management (FM) _ 2 days of classroom training for airline agents who have passed the Altéa DC-FM certification Related courses _ or 5 days of classroom training including an Altéa DC-FM _ Amadeus Altéa DC-FM Certification [Classroom] certification The last few details... _ This course is chargeable. _ To schedule a customized session, please contact: [email protected] _ Last update: May 2021

This course explains how to set up device and print management for Altéa carriers using DCS.

On this course you will learn how to: _ On Set this up course devices for you willground learn handling how to: and printing at This course covers the following topics: the_ Set airport. up devices for ground handling and printing at _ Concepts used in Device Administration. _the Set airport. up predefined print formats and associate _ Completing the 5-step fixed-registration process. them. _ Set up predefined print formats and associate _ Determining the printing flows to retrieve various print them. devices. _ Setting up shared printers (host sharing).

_ Completing the 4-step auto-registration process.

_ Creating a location description and zones to utilise them in Customer Management. _ Identifying and adding available format associations. _ Viewing print queues within the queue application. _ Security and access for Document Manager.

Certification: Duration: Language: Level: Prerequisites: No 6 hours English Fundamentals Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: Airlines _ Airline/Airport experience with regards to printers/CUTE environment. In particular, those working in: Administrators

This course helps you use How the course is organised _ Altéa Document Management _ 2 sessions of 3-hour virtual training. What equipment do you need? _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) _ Headsets with microphones The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: May 20201

This course delivers a deep insight into the Amadeus Altéa Inventory management solution for Inventory Controllers (Revenue Managers), notably for experts already using the product, and builds confidence to better understand and use the product functionality.

On this course, you will learn in depth how to: _On Implement this course, advanced you will inventorylearn in depth management how to: This course covers the following topics: techniques_ Implement in advanced order to control inventory airline management inventory and _ Altéa system architecture calculatetechniques availability in order to control airline inventory and _ Messenger viewer _calculate Investigate availability a Schedule change _ Markets, flight groups and business rules concept _ PerformInvestigate a Voluntary a Schedule Re-accommodation change _ Flight date inventory and class controls _ ReviewPerform Aircraft a Voluntary library Re-accommodation _ Availability Publication _ IdentifyReview andAircraft resolve library some potential challenging _ Queue monitoring situations_ Identify and resolve some potential challenging _ Inventory interaction with RMS and Reservation (for situations INV) _ Aircraft library and Flight date seat map _ Re-accommodation processing _ Solving potential problems

Certification: Duration: Language: Level: Prerequisites: No 3 days English Advanced Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline staff with Inventory Management experience. _ Complete the Altea Inventory for inventory or revenue managers e-Learning (6 hours) _ Be certified on one of the courses below: Amadeus Altéa Inventory: Inventory Management Certification Amadeus Altéa Inventory Certification

This course helps you use How the course is organised _ Altéa Inventory and Code Share _ 3 days of classroom training Related courses The last few details... _ Amadeus Altéa Inventory - Inventory Management _ To schedule a customised session, please contact: [email protected] Certification [Classroom] _ Last update: November 2020 _ Amadeus Altéa Inventory Certification [Classroom]

Certification: Duration: Language: Level: Prerequisites: No 3 days English Advanced Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline staff with Inventory Management experience. _ Complete the Altea Inventory for inventory or revenue managers e-Learning (6 hours) _ Be certified on one of the courses below: _ Amadeus Altéa Inventory: Inventory Management Certification Amadeus Altéa Inventory Certification

This course helps you use How the course is organised _ Altéa Inventory and Code Share _ 3 days of virtual trainings Related courses What equipment do you need? _ Amadeus Altéa Inventory - Inventory Management _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) Certification (Virtual) [Blended Virtual] _ Headsets with microphones _ Amadeus Altéa Inventory Certification (Virtual) [Blended Virtual] The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: November 2020

This course explains in detail the Amadeus Altéa Inventory: Inventory Management solution for Inventory Controllers and Revenue Managers.

On this course, you will learn how to: _On Implement this course, advanced you will inventorylearn how management to: This course covers the following topics: techniques_ Implement in advanced order to control inventory airline management inventory and _ Altea system architecture. calculatetechniques availability. in order to control airline inventory and _ Messenger viewer. _calculate Follow Scheduleavailability. changes. _ Markets, flight groups and business rules. _ PerformFollow Schedule a Voluntary changes. Re-accommodation. _ Flight date inventory and class controls. _ UsePerform Aircraft a Voluntary library. Re-accommodation. _ Availability Publication. _ Use Aircraft library. _ Inventory interaction with RMS and Reservation (for INV). _ Aircraft library and Flight date seat map. _ Re-accommodation processing.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 4 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline staff who are new to Inventory Management. _ Knowledge of PNR creation in Altéa Reservation. _ Any other airline staff willing to know how to use Inventory _ Knowledge of airline business processes. systems should watch the Altea Inventory awareness e-Learning (6h). Optional: _ Schedule Managers should attend 'Amadeus Altea _ Complete the following e-Learning lesson (45min): Inventory: Schedule Management Certification' instead. Altéa Reservation and Ticketing (Cryptic) for Altéa Inventory users

This course helps you use How the course is organised _ Altéa Inventory and Code Share _ 45 mins of e-Learning _ 4 days of classroom training Related courses _ Amadeus Code Share Certification [Classroom] The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: April 2021

This course explains in detail the Amadeus Altéa Inventory: Inventory Management solution for Inventory Controllers and Revenue Managers.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 4 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline staff who are new to Inventory Management. _ Knowledge of PNR creation / manipulation in Altéa _ Any other airline staff willing to know how to use Inventory Reservation. systems should watch the Altea Inventory awareness _ Knowledge of airline business processes. e-Learning (6h). _ Schedule Managers should attend 'Amadeus Altea Optional: _ Complete the following e-Learning lesson (45min): Inventory: Schedule Management Certification' instead. Altéa Reservation and Ticketing (Cryptic) for Altéa Inventory users

This course helps you use How the course is organised _ Altéa Inventory and Code Share _ 45 mins of e-Learning _ 4 days of virtual training Related courses _ Amadeus Code Share Certification (Virtual) [Blended Virtual] What equipment do you need? _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) _ Headsets with microphones The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: April 2021

This course delivers a deep insight into the Amadeus Altéa Inventory management solution for Space Controllers or Schedule Managers, notably for experts already using the product, and builds confidence to better understand and use the product functionality.

On this course, you will learn in depth how to: _On Manage this course, fully automatedyou will learn or guidedin depth features how to: to handle This course covers the following topics: schedule_ Manage creation fully automated and publication. or guided features to handle _ Altéa system architecture. _schedule Work with creation fully automated and publication. or guided _ Messenger viewer. re-accommodation_ Work with fully automated mode based or guided on customer value and _ Markets, flight groups and business rules concept. fullre-accommodation itinerary. mode based on customer value and _ Queue monitoring. _full Create itinerary. and maintain seat maps used across Altéa _ Flight creation and publication. Reservation_ Create and and maintain Departure seat Control.maps used across Altéa _ Schedule Entry Table (SET). _Reservation Identify and and resolve Departure some Control.potential challenging _ Aircraft library and seat map designer. situations._ Identify and resolve some potential challenging _ Flight date seat map. situations. _ Re-accommodation processing: automatic and manual. _ Solving potential problems.

Certification: Duration: Language: Level: Prerequisites: No 4 days English Advanced Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline staff who are experienced with schedule distribution. _ Complete the Altea Inventory for schedule managers e-Learning (6 hours). _ Be certified on one of the courses below: Amadeus Altéa Inventory: Schedule Management Certification Amadeus Altéa Inventory Certification

This course helps you use How the course is organised _ Altéa Inventory and Code Share _ 4 days of classroom training Related courses The last few details... _ Amadeus Altéa Inventory - Schedule Management _ To schedule a customised session, please contact: [email protected] Certification [Classroom] _ Last update: November 2020

Certification: Duration: Language: Level: Prerequisites: No 4 days English Advanced Yes

This course helps you use How the course is organised _ Altéa Inventory and Code Share _ 4 days of virtual training Related courses What equipment do you need? _ Amadeus Altéa Inventory - Schedule Management _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) Certification (Virtual) [Blended Virtual] _ Headsets with microphones The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: November 2020

This course explains in detail the features of Amadeus Altéa Inventory solution: schedule, seating, re-accommodation for Space Controllers or Schedule Managers.

On this course, you will learn how to: _On Manage this course, fully automatedyou will learn how or guided to: features to handle This course covers the following topics: schedule_ Manage creation fully automated and publication. or guided features to handle _ Altéa system architecture. _schedule Work with creation fully automated and publication. or guided _ Messenger viewer. re-accommodation_ Work with fully automated mode based or guided on customer value and _ Markets, flight groups and business rules. fullre-accommodation itinerary. mode based on customer value and _ Flight creation and publication. _full Create itinerary. and maintain seat maps used across Altéa _ Aircraft library and seat map designer. Reservation_ Create and and maintain Departure seat Control.maps used across Altéa _ Flight date seat map. Reservation and Departure Control. _ Re-accommodation processing: automatic and manual.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 5 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline staff who are new to schedule distribution. _ Knowledge of PNR creation / manipulation in Altéa _ Any other airline staff willing to know how to use Inventory Reservation. systems should watch the Altea Inventory awareness _ Knowledge of airline business processes in one or more of the following areas: Schedules, Inventory, Seating. e-Learning (6h). _ Inventory Managers should attend 'Amadeus Altea Optional: Inventory: Inventory Management Certification' instead. _ Complete the following e-Learning lesson (45min): Altéa Reservation and Ticketing (Cryptic) for Altéa Inventory users

This course helps you use How the course is organised _ Altéa Inventory and Code Share _ 45 mins of e-Learning _ 5 days of classroom training Related courses _ Amadeus Code Share Certification [Classroom] The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: April 2021

This course explains in detail the features of Amadeus Altéa Inventory solution: schedule, seating, re-accommodation for Space Controllers or Schedule Managers.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 5 days English Certification Yes

This course helps you use How the course is organised _ Altéa Inventory and Code Share _ 45 mins of e-Learning _ 5 days of virtual training Related courses _ Amadeus Code Share Certification (Virtual) [Blended Virtual] What equipment do you need? _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) _ Headsets with microphones The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: April 2021

This course explains in detail the seating features of Amadeus Altéa Inventory solution.

On this course, you will learn how to: _On Create this course, and maintain you will seat learn how maps usedto: across Altéa This course covers the following topics: Reservation_ Create and and maintain Departure seat Control.maps used across Altéa _ Altéa system architecture. Reservation and Departure Control. _ Messenger viewer. _ Aircraft library. _ Seat map designer. _ Seat Business rules. _ Find Best seat. _ Reseating. _ Chargeable Seating.

Certification: Duration: Language: Level: Prerequisites: No 2 days English Advanced Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline staff who are new to schedule distribution. _ Complete the Altea Inventory awareness e-Learning (6h). _ Airline staff needing a basic, overall understanding of _ Attend one of the following courses depending on your job seating management role: Amadeus Altea Inventory Certification (during PSS migration) Amadeus Altea Inventory: Schedule Management Certification

This course helps you use How the course is organised _ Altéa Inventory and Code Share _ 6 hours of e-Learning _ 2 days classroom training Related courses _ Amadeus Altéa Inventory - Schedule Management The last few details... _ To schedule a customised session, please contact: Certification [Classroom] [email protected] _ Amadeus Altéa Inventory Certification [Classroom] _ Last update: April 2021

This course explains in detail the seating features of Amadeus Altéa Inventory solution.

Certification: Duration: Language: Level: Prerequisites: No 2 days English Advanced Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline staff who are new to schedule distribution. _ Complete the Altea Inventory awareness e-Learning (6h). _ Airline staff needing a basic, overall understanding of _ Attend one of the following courses depending on your job seating management role: Amadeus Altéa Inventory Certification (during PSS migration) Amadeus Altéa Inventory: Schedule Management Certification

This course helps you use How the course is organised _ Altéa Inventory and Code Share _ 6 hours of e-Learning

Related courses _ 2 days of virtual training _ Amadeus Altéa Inventory Certification (Virtual) [Blended What equipment do you need? Virtual] _ High-speed internet connection (> 25 Mbps) _ Amadeus Altéa Inventory - Schedule Management _ Access to Zoom or MS Teams via internet (not mobile) Certification (Virtual) [Blended Virtual] _ Headsets with microphones The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: April 2021

This course explains in detail the features of Amadeus Altéa Inventory solution: schedule, seating, re-accommodation and inventory management.

On this course you will learn how to: _On Manage this course fully youautomated will learn or howguided to: features to handle This course covers the following topics: schedule_ Manage creation fully automated and publication. or guided features to handle _ Amadeus System architecture. _schedule Work with creation fully automated and publication. or guided _ Messenger viewer. reaccommodation_ Work with fully automated based on ora customer'sguided value and full _ Markets, flight groups and business rules. itinerary.reaccommodation based on a customer's value and full _ Automatic and manual schedule changes and _itinerary. Create and maintain seat maps used across Altéa publication. Reservation_ Create and and maintain Departure seat Control.maps used across Altéa _ Aircraft library and seat map design. _Reservation Implement andadvanced Departure inventory-management Control. _ Automatic and manual reaccommodation, and techniques_ Implement in advanced order to control inventory-management airline inventory and automatic flight selection. calculatetechniques availability. in order to control airline inventory and _ Flight date inventory leg and segment views. calculate availability. _ Class controls. _ Inventory interaction with RMS and Reservation.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 7 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline's operational agents, supervisors, Help desk agent _ Knowledge of PNR creation/manipulation in Altéa and trainers. Reservation _ Schedule Managers should attend _ Knowledge of airline business processes in one or more of 'Amadeus Altea Inventory: Schedule Management the following areas: Schedules, Inventory, Seating Certification'. _ Inventory Managers should attend Optional: 'Amadeus Altea Inventory: Inventory Management _ Complete the following e-Learning lesson (45min): Certification'. Altéa Reservation and Ticketing (Cryptic) for _ For an overview of how to use Inventory systems, watch the Altéa Inventory users Altea Inventory awareness e-Learning (6 hours)

This course helps you use How the course is organised _ Altéa Inventory and Code Share _ 45 min of e-Learning _ 7 days of classroom training Related courses _ Amadeus Code Share Certification [Classroom] The last few details... _ Amadeus Altéa Inventory-DCS Links [Classroom] _ To schedule a customised session, please contact: [email protected] _ Last update: April 2021

This course explains the Amadeus Altéa Inventory solution features: schedule, seating, re-accommodation and inventory management.

On this course you will learn how to: _On Manage this course fully automated you will learn or guided how to:features to handle This course covers the following topics: schedule_ Manage creation fully automated and publication. or guided features to handle _ Amadeus System architecture. _schedule Work with creation fully automated and publication. or guided _ Messenger viewer. reaccommodation_ Work with fully automated based on ora customer'sguided value and full _ Markets, flight groups and business rules. itinerary.reaccommodation based on a customer's value and full _ Automatic and manual schedule changes and _itinerary. Create and maintain seat maps used across Altéa publication. Reservation_ Create and and maintain Departure seat Control.maps used across Altéa _ Aircraft library and seat map design. _Reservation Implement andadvanced Departure inventory-management Control. _ Automatic and manual reaccommodation, and techniques_ Implement in advanced order to control inventory-management airline inventory and automatic flight selection. calculatetechniques availability. in order to control airline inventory and _ Flight date inventory leg and segment views. calculate availability. _ Class controls. _ Inventory interaction with RMS and Reservation.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 7 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines in PSS migration _ Knowledge of PNR creation/manipulation in Altéa _ Airline's operational agents, supervisors, Help desk agents Reservation and trainers. _ Knowledge of airline business processes in one or more of _ Schedule Managers should attend the following areas: Schedules, Inventory, Seating 'Amadeus Altea Inventory: Schedule Management Certification'. Optional: _ Inventory Managers should attend _ Complete the following e-Learning lesson (45 mins): 'Amadeus Altea Inventory: Inventory Management Altéa Reservation and Ticketing (Cryptic) for Certification'. Altéa Inventory users _ For an overview of how to use Inventory systems, watch the Altea Inventory awareness e-Learning (6 hours)

This course helps you use How the course is organised _ Altéa Inventory and Code Share _ 45 mins of e-Learning _ 7 days of virtual sessions Related courses _ Amadeus Altéa Inventory-DCS Links for airlines in PSS What equipment do you need? _ High-speed internet connection (> 25 Mbps) migration (Virtual) [Blended Virtual] _ Access to Zoom or MS Teams via internet (not mobile) _ Amadeus Code Share Certification (Virtual) [Blended Virtual] _ Headsets with microphones The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: April 2021

This course gives an overview of the features of Amadeus Altéa Inventory solution: scheduling, seating, re-accommodation and inventory management.

On this course, you will learn how to: _On Manage this course, fully automatedyou will learn or guidedhow to: features to handle This course covers the following topics: schedule_ Manage creation fully automated and publication. or guided features to handle _ Altéa system architecture. _schedule Work with creation fully automated and publication. or guided _ Messenger viewer. re-accommodation_ Work with fully automated mode based or guided on customer value and _ Markets, flight groups and business rules concept. fullre-accommodation itinerary. mode based on customer value and _ Flight creation and publication. _full Create itinerary. and maintain seat maps used across Altéa _ Flight date inventory and class controls. Reservation_ Create and and maintain Departure seat Control.maps used across Altéa _ Aircraft library and seat map designer. _Reservation Implement andadvanced Departure inventory Control. management _ Flight date seat map. techniques_ Implement in advanced order to control inventory airline management inventory and _ Re-accommodation processing: automatic and calculatetechniques availability. in order to control airline inventory and manual. calculate availability.

Certification: Duration: Language: Level: Prerequisites: No 4 days English Awareness No

Is this the course for you? Things you need for this course This course is for: Optional: _ Airline's operational agents, business analysts, reservation _ Complete the following e-Learning lesson (45 mins): control agents, inventory control specialists, revenue Altéa Reservation and Ticketing (Cryptic) for management specialists. Altéa Inventory users _ Schedule Managers should attend 'Amadeus Altéa Inventory: Schedule Management Certification'. _ Inventory Managers should attend 'Amadeus Altéa Inventory: Inventory Management Certification'. _ For an overview of how to use Inventory systems, watch the Altea Inventory awareness e-Learning (6 hours)

This course helps you use How the course is organised _ Altéa Inventory and Code Share _ 45 mins of e-Learning _ 4 days of classroom sessions Related courses _ Amadeus Code Share Overview [Classroom] The last few details... _ Amadeus Altéa Inventory - Inventory Management _ This course is available on request only. _ To schedule a customised session, please contact: Certification [Classroom] [email protected] _ Amadeus Altéa Inventory - Schedule Management _ Last update: April 2021 Certification [Classroom]

This course gives an overview of the features of Amadeus Altéa Inventory solution: scheduling, seating, re-accommodation and inventory management.

Certification: Duration: Language: Level: Prerequisites: No 4 days English Awareness No

This course helps you use How the course is organised _ Altéa Inventory and Code Share _ 45 mins of e-Learning _ 4 days of virtual sessions Related courses _ Amadeus Code Share Overview [Classroom] What equipment do you need? _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) _ Headsets with microphones The last few details... _ This course is available on request only. _ To schedule a customised session, please contact: [email protected] _ Last update: April 2021

This course gives a global picture of the process flow, links and interactions between Altéa Administration, Altéa Inventory and Altéa Departure Control (Customer Management and Flight Management) from flight creation to departure control.

On this course, you will learn the links and interaction between:On this course, you will learn the links and interaction This course covers the following topics: _between: Altéa Administration. _ Review of the Inventory, Administration and _ Altéa Inventory.Administration. Departure Control architecture. _ Altéa CustomerInventory. Management. _ Seat map build reflecting database management _ Altéa FlightCustomer Management. Management. (DBM) data and flight creation in Altéa Inventory. _ Altéa Flight Management. _ Review of the relevant Inventory and Departure Control Business Rules. _ Review the Departure Plan activities related to Departure Control. _ Flight build in Customer Management and Flight Management. _ Identification of the data exchange between Departure Control, Inventory and the Passenger Name Record (PNR). _ Working with common flight disruption scenarios inpacting Departure Control and PNR.

Certification: Duration: Language: Level: Prerequisites: No 5 days English Advanced Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline administrators, functional analysts and testers Have successfully passed on the courses below: needing to know how the different Altéa products link with _ Amadeus Altea Inventory Certification each other. _ Amadeus Altea DC-CM Certification _ Amadeus Altea DC-FM Certification

Optional: _ Complete the following e-Learning (20'): How Altea Inventory interacts with other systems

This course helps you use How the course is organised _ Altéa Departure Control - Customer Management (CM) _ 20 mins of e-Learning _ Altéa Departure Control - Flight Management (FM) _ 5 days of classroom training divided as follows: _ Altéa Inventory and Code Share - 2 days: seatmap, business rules setup, flight creation - 1 day: flight handling in Departure Control Related courses - 2 days: disruptions _ Amadeus Altéa DC-FM Certification [Classroom] _ Amadeus Altéa Inventory Certification [Classroom] The last few details... _ This course is available on request only. _ To schedule a customised session, please contact: [email protected] _ Last update: April 2021

On this course, you will learn the links and interaction between:On this course, you will learn the links and interaction This course covers the following topics: _between: Altéa Administration. _ Review of the Inventory, Administration and _ Altéa Inventory.Administration. Departure Control architecture. _ Altéa CustomerInventory. Management. _ Seat map build and flight creation in Inventory. _ Altéa FlightCustomer Management. Management. _ Review of the relevant Inventory and Departure _ Altéa Flight Management. Control Business Rules. _ Review the Departure Plan activities. _ Flight build in Customer Management and Flight Management. _ Identification of the data exchange between Departure Control, Inventory and the Passenger Name Record (PNR). _ Working with common flight disruption scenarios inpacting Departure Control and PNR.

Certification: Duration: Language: Level: Prerequisites: No 5 days English Advanced Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline administrators, functional analysts and testers Have successfully passed on the courses below: needing to know how the different Altéa products link with _ Amadeus Altéa Inventory Certification each other. _ Amadeus Altéa DC-CM Certification _ Amadeus Altéa DC-FM Certification

Optional: _ Complete the following e-Learning (20'): How Altea Inventory interacts with other systems

This course helps you use How the course is organised _ Altéa Administration _ 20 minutes e-Learning _ Altéa Departure Control - Customer Management (CM) _ 5 days of virtual training divided as follows: _ Altéa Departure Control - Flight Management (FM) 3 days full flight life cycle, 2 days disruption _ Altéa Inventory and Code Share What equipment do you need? Related courses _ High-speed internet connection (> 25 Mbps) _ Amadeus Altéa DC-FM Certification (Virtual) [Virtual] _ Access to Zoom or MS Teams via internet (not mobile) _ Amadeus Altéa DC-CM Certification (Virtual) [Virtual] _ Headsets with microphones The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: April 2021

This course describes how to correctly set up the Messenger viewer in Amadeus Altéa Inventory

On this course you will learn how to: _On Construct this course the you Dispatch will learn Rules how to: This course covers the following topics: _ EstablishConstruct Subscriptionsthe Dispatch Rulesfor users _ Message publication process and main actors _ EnforceEstablish Message Subscriptions Duration for userswhere necessary involved. _ RetrieveEnforce MessageMessenger Duration History where necessary _ Category trees. _ Retrieve Messenger History _ Dispatch rules. _ Subscriptions. _ Message duration rules. _ Delegation. _ History.

Certification: Duration: Language: Level: Prerequisites: No 5 minutes + 2 hours English Fundamentals Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines in PSS migration _ Complete the 5min How to work with Messenger e-Learning. _ Altéa Inventory Administrators or airline administrators. Optional: _ Have passed the Amadeus Altéa Inventory Certification course. _ Knowledge of airline business processes, in particular message and task handling.

This course helps you use How the course is organised _ Altéa Administration _ 5 min e-Learning _ Altéa Inventory and Code Share _ 2 hours of virtual training Related courses What equipment do you need? _ Amadeus Altéa Inventory - Inventory Management _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) Certification [Classroom] _ Headsets with microphones _ Amadeus Altéa Inventory - Schedule Management Certification [Classroom] The last few details... _ Amadeus Altéa Inventory - Seating Management _ To schedule a customised session, please contact: [Classroom] [email protected] _ Last update: April 2021

This course gives a basic understanding of how to use Altéa Revenue Availability with Active Valuation (RAAV). An application that allows airlines to customise availability in different contexts, by creating strategies reflecting their various business scenarios.

On this course, you will learn how to: _On Analyse this course, the Flight you willDate learn Inventory how to: and AU controls. This course covers the following topics: _ RecallAnalyse the the main Flight INV Date Business Inventory Rules and / RMSAU controls. Feeds. _ Revenue controls: Yields and Bid Price Vector. _ ExplainRecall the the main Revenue INV Business Availability Rules Calculation / RMS Feeds. process _ Revenue Availability process. and_ Explain elements the Revenue(OnD-Yield-Bid Availability Price). Calculation process _ Active valuation fundamentals. _and Work elements with Active (OnD-Yield-Bid Valuation Strategies Price). (Search / _ Managing strategies. Create_ Work /with Update Active / Delete) Valuation and Strategies Simulations (Search (analyzing / _ Active valuation simulators. reports).Create / Update / Delete) and Simulations (analyzing _ Dynamic Limits. _reports). Manage several different business cases and verify _ Reacting to competition. their_ Manage impacts. several different business cases and verify _ Associated business rules. _their Describe impacts. the Competition Module process. _ Describe the Competition Module process.

Certification: Duration: Language: Level: Prerequisites: No 3 days English Fundamentals Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines implementing RAAV. _ Have attended at least one of the Inventory trainings. _ Airline Revenue Analysts. _ A basic knowledge of PNR creation / manipulation in Altéa _ Inventory control specialists. Reservation. _ Trainers. Optional: _ Complete the Altea Inventory awareness e-Learning (6 hours).

This course helps you use How the course is organised _ Altéa Inventory and Code Share _ 3 days of virtual training Related courses What equipment do you need? _ Amadeus Altéa Inventory - Inventory Management _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) Certification (Virtual) [Blended Virtual] _ Headsets with microphones _ Amadeus Altéa Inventory Certification (Virtual) [Blended Virtual] The last few details... _ This course is available on request only. _ To schedule a customised session, please contact: [email protected] _ Last update: August 2021

This course explains how to use advanced features to automate the handling of SSRs (Special Service Requests).

On this course you will learn how to: _On Create this course the necessary you will learn rules how to automatically to: respond This course covers the following topics: to_ Createeach SSR the necessaryrequest and rules define to automatically whether to submit respond it to _ Explaining the pre-requisites for Automatic SSR anto eachinventory SSR quotarequest check. and define whether to submit it to Handling. _an Set inventory quotas quotaof authorised check. SSRs per cabin and per _ Examining the two Automatic SSR Handling levels: flight._ Set quotas of authorised SSRs per cabin and per _ 1) Static Confirmation flight. _ 2) Automated SSR Confirmation Standard Rule _ Understanding how SSRs work with other Amadeus products that are linked to Automatic SSR Handling.

Certification: Duration: Language: Level: Prerequisites: No 30 minutes English Awareness No

Is this the course for you? Things you need for this course This course is for: Optional: Airlines _ Complete the Altea Inventory awareness e-Learning _ A basic understanding of the Amadeus reservation system. In particular, those working in: _ Knowledge of airline business processes in one, or more, of Administrators, Business & Projects Managers, Help Desk & the following areas: Schedules; Inventory Support Agents, Reservation Agents, Trainers

This course helps you use How the course is organised _ Altéa Inventory and Code Share This course consists in 2 e-Learning videos: _ How to manage Automatic SSR Handling _ How to set up Automatic SSR Handling replies The last few details... _ For an overview of how to use Inventory systems, please watch the Altea Inventory awareness e-Learning. _ To schedule a customised session with an instructor, please contact: [email protected] _ Last update: September 2020

This course explains how to use advanced features to automate the handling of SSRs (Special Service Requests).

Certification: Duration: Language: Level: Prerequisites: No 90 minutes English Awareness No

Is this the course for you? Things you need for this course This course is for: Optional: Airlines _ Complete the Altea Inventory awareness e-Learning (2h20)

In particular, those working in: _ A basic understanding of the Amadeus reservation system. Administrators, Business & Projects Managers, Help Desk & _ Knowledge of airline business processes in one, or more, of Support Agents, Reservation Agents, Trainers the following areas: Schedules; Inventory

This course helps you use How the course is organised _ Altéa Inventory and Code Share This virtual course has been replaced by 2 e-Learning videos (30'): Related courses _ How to manage Automatic SSR Handling _ Amadeus Altéa Inventory Overview [Classroom] _ How to set up Automatic SSR Handling replies _ Amadeus Code Share Overview [Classroom] What equipment do you need? _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) _ Headsets with microphones The last few details... _ This course is available on request only. _ To schedule a customised session, please contact: [email protected] _ Last update: April 2021

This course describes how to use Amadeus Availability Management to differentiate your availability offer in line with your customer and market segmentation. By applying revenue management controls at channel level, availability information can be tailored to individual points-of-sale.

On this course, you will learn to: _On Create this course, and maintain you will points-of-sale. learn to: This course covers the following topics: _ SetCreate up flightand maintain groups. points-of-sale. _ Creating and maintaining Point-of-Sale keyword _ DefineSet up markets.flight groups. definitions to target standard Amadeus users, internet _ ConstructDefine markets. class suppression, polling, AVS-driven users and users in reverse access. rules,_ Construct and functional class suppression, access control polling, rules. AVS-driven _ Achieving desired distribution levels by creating and _rules, Read and the functional history and access restore control historical rules. items. modifying class suppression rules, setting up _ RequestRead the access history authorisation.and restore historical items. AVS-driven rules, and maintaining polling rules for _ Request access authorisation. dynamic availability. _ Retrieving and reading the history.

_ Certification test

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 2.5 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: Airlines _ Have a basic understanding of airline distribution processes and Amadeus availability and schedule displays. In particular, those working in: Reservation Agents, Trainers Optional: Have successfully passed one of the below courses: _ Amadeus Reservation and Ticketing Web Certification for New Users _ Amadeus Altéa Inventory Certification

This course helps you use How the course is organised _ Amadeus Reservation Desktop Web (ARD) _ 2.5 days of classroom training Related courses The last few details... _ Amadeus Carrier Preferred Display Management _ To schedule a customised session, please contact: [email protected] [Classroom] _ Last update: May 2021

_ Certification test

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 2.5 days English Certification Yes

Optional: Have successfully passed one of the below courses: _ Amadeus Reservation and Ticketing Web Certification for New Users _ Amadeus Altea Inventory Certification

This course helps you use How the course is organised _ Amadeus Reservation Desktop Web (ARD) _ 2.5 days of virtual training Related courses What equipment do you need? _ Amadeus Carrier Preferred Display Management (Virtual) _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) [Blended Virtual] _ Headsets with microphones The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

This course explains how to use Amadeus Carrier Preferred Display Management to configure the content of your biased display in the most profitable way for your Availability display worldwide, your website display or in disruption scenarios.

On this course you will learn how to: _ On Create this course and maintain you will points learn howof sale. to: This course covers the following topics: _ SetCreate up and modifymaintain markets. points of sale. _ Creating and maintaining point of sale definitions in _ ConstructSet up and Carrier modify Preferred markets. Display rules in accordance with the product options used. accordance_ Construct Carrierwith the Preferred product options Display Availability, rules in Flex _ Setting up and modifying market definitions. Pricer.accordance and Automatic with the product Flight Selectionoptions Availability, Flex _ Constructing Carrier Preferred rules reflecting either Pricer. and Automatic Flight Selection the airline's distribution policy for the entire world and/or the airline website for the airline's disruption scenarios. _ Reading the history. _ Dealing with product access. _ Certification test.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 3 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline staff configuring CPD for their Availability display _ Have a basic understanding of airline distribution processes, worldwide, their website display and in disruption scenarios. Amadeus availability and schedule displays. _ Complete the What are Carrier Preferred Display service flows e-Learning (5 min)

Related courses How the course is organised _ Amadeus Altéa Inventory - Schedule Management _ 5 minutes of e-Learning _ 3 days of classroom training Certification [Classroom] _ Amadeus Flex Pricer [Classroom] The last few details... _ Amadeus Availability Management [Classroom] _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 3 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines in PSS migration. _ Have a basic understanding of airline distribution processes, _ Airline staff configuring CPD for their Availability display Amadeus availability and schedule displays. worldwide, their website display and in disruption scenarios. _ Complete the What are Carrier Preferred Display service flows e-Learning (5 min)

Related courses How the course is organised _ Amadeus Altéa Inventory Certification (Virtual) [Blended _ 5 minutes of e-Learning _ 3 days of virtual training Virtual] _ Amadeus Flex Pricer (Virtual) [Virtual] The last few details... _ Amadeus Availability Management (Virtual) [Virtual] _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

This course explains how to use Amadeus Carrier Preferred Display Management to configure the content of your biased display in the most profitable way for Disruption / OCC operation control center / OPR optimized passenger recovery scenarios at the airport.

On this course you will learn how to: _ On Create this course and maintain you will points learn howof sale. to: This course covers the following topics: _ SetCreate up and modifymaintain markets. points of sale. _ Creating and maintaining point of sale definitions in _ ConstructSet up and Carrier modify Preferred markets. Display rules for accordance with the product options used. disruption,_ Construct OCC/OPR Carrier Preferred displays. Display rules for _ Setting up and modifying market definitions. _disruption, Read the OCC/OPR history. displays. _ Constructing Carrier Preferred Display rules for _ RequestRead the product history. access. diruption, OCC/OPR displays. _ Request product access. _ Reading the history. _ Deal with product access. _ Certification test.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 2.5 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline staff configuring CPD in disruption scenarios. _ Have a basic understanding of airline distribution processes, Amadeus availability and schedule displays. _ Complete the What are Carrier Preferred Display service flows e-Learning (5 min)

Related courses How the course is organised _ Amadeus Flex Pricer [Classroom] _ 5 min of e-Learning _ Amadeus Availability Management [Classroom] _ 2.5 days of classroom training The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

On this course you will learn how to: _ On Create this course and maintain you will points learn howof sale. to: This course covers the following topics: _ SetCreate up and modifymaintain markets. points of sale. _ Creating and maintaining point of sale definitions in _ ConstructSet up and Carrier modify Preferred markets. Display rules in accordance with the product options used. accordance_ Construct Carrierwith the Preferred product options Display availability rules in and _ Setting up and modifying market definitions. Flexaccordance Pricer. with the product options availability and _ Constructing Carrier Preferred rules reflecting either Flex Pricer. the airline's distribution policy for the entire world, groups and/or the airline websites. _ Reading the history. _ Dealing with product access. _ Certification test.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 2.5 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline staff configuring CPD for their Availability display _ Have a basic understanding of airline distribution processes, worldwide and their website display. Amadeus availability and schedule displays. _ Complete the What are Carrier Preferred Display service flows e-Learning (5 min)

Related courses How the course is organised _ Amadeus Altéa Inventory - Schedule Management _ 5 min of e-Learning _ 2.5 days of classroom training Certification [Classroom] _ Amadeus Flex Pricer [Classroom] The last few details... _ Amadeus Availability Management [Classroom] _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

This course describes fully the Amadeus Codeshare solution that provides simplified codeshare flight management with full schedule integration.

On this course, you will learn how to create and update codeshareOn this course, tables you and will codeshare learn how flights. to create and update This course covers the following topics: codeshare tables and codeshare flights. _ Codeshare agreement types _ Codeshare terminology These tables are used by Amadeus Altéa Inventory _ Message flow whenThese a tables schedule are usedor schedule by Amadeus change Altéa message Inventory is sent _ Booking class mapping table fromwhen your a schedule schedule or planningschedule system change or message partner airlinesis sent _ Codeshare flight table tofrom automatically your schedule create planning or update system your or codeshare partner airlines _ Codeshare disclosure in Altéa Reservation flights.to automatically create or update your codeshare _ Functionality agreement flights. _ Codeshare seat map and seat management of code share flights _ Inventory management of code share flights _ Amadeus Codeshare portal _ Codeshare re-accommodation

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 3 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline staff who will be responsible for setting up and _ Complete the How to manage codeshare flights e-Learning maintaining codeshare relationships. (15min).

Optional: _ Complete the Altea Inventory awareness e-Learning (2h20). _ Complete the Amadeus Altéa Inventory Certification course first.

This course helps you use How the course is organised _ Altéa Inventory and Code Share _ 15min of e-Learning _ 3 days of classroom training Related courses _ Amadeus Altéa Inventory - Inventory Management The last few details... _ To schedule a customised session, please contact: Certification [Classroom] [email protected] _ Amadeus Altéa Inventory - Schedule Management _ Last update: April 2021 Certification [Classroom]

This course describes fully the Amadeus Codeshare solution that provides simplified codeshare flight management with full schedule integration.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 3 hours + 3 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines in PSS migration _ Complete the Altea Inventory awareness e-Learning (2h30). _ Airline staff who will be responsible for setting up and _ Complete the How to manage codeshare flights e-Learning maintaining codeshare relationships. (15min).

Optional: _ Complete the Amadeus Altéa Inventory Certification course first.

This course helps you use How the course is organised _ Altéa Inventory and Code Share _ 2h30 of e-Learning

Related courses _ 3 days of virtual training _ Amadeus Altéa Inventory Certification (Virtual) [Blended What equipment do you need? Virtual] _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) _ Headsets with microphones The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: August 2021

This course gives an overview of Amadeus Codeshare that provides simplified codeshare flight management with full schedule integration.

On this course, you will gain an overall understanding ofOn how this tocourse, create you and will update gain codesharean overall understanding tables and This course covers the following topics: codeshareof how to create flights. and update codeshare tables and _ Codeshare terminology and codeshare agreement codeshare flights. types. _ Message flow. Codeshare tables are used by Amadeus Altéa _ Codeshare tables. InventoryCodeshare when tables a scheduleare used orby schedule Amadeus change Altéa _ Codeshare re-accommodation. messageInventory sentwhen from a schedule your schedule or schedule planning change system or _ Inventory management of codeshare flights. partnermessage airlines sent from to automatically your schedule create planning or update system your or codesharepartner airlines flights. to automatically create or update your codeshare flights.

Certification: Duration: Language: Level: Prerequisites: No 1 day English Awareness Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline staff requiring a basic overall understanding of _ Be able to make a simple booking, create a flight and Amadeus Code Share. perform a basic re-acccommodation. _ Complete the How to manage codeshare flights e-Learning (15min).

Optional: _ Complete the Altea Inventory awareness e-Learning (2h30)

This course helps you use The last few details... _ Altéa Inventory and Code Share _ This course is available on request only. _ To schedule a customised session, please contact: Related courses [email protected] _ Amadeus Altéa Inventory Overview [Classroom] _ We recommend Code Share Administrators to attend ' _ Amadeus Code Share Certification [Classroom] Amadeus Code Share Certification'. _ Last update: April 2021

A self-paced learning on how to use Amadeus Customer Service Point (ACSP).

You will learn: _You What will islearn: ACSP As an Amadeus customer, submit an inquiry on an _ HowWhat to is navigateACSP ACSP Amadeus product using Amadeus Customer Service _ How to setnavigate up your ACSP ACSP account Point (ACSP). Through a set of interactive videos learn _ How to openset up an your incident ACSP record account how to open, verify and close inquiries including both _ How to open aan work incident order record work orders (WO) and incidents (IR). _ How to open a recordwork order _ How to checkopen a a record record status _ How to verifycheck anda record close status an incident record _ How to verify and close aan work incident order record _ How to verify and close a work order

Certification: Duration: Language: Level: Prerequisites: No 20 minutes English Awareness No

Is this the course for you? This course is for: Airlines

In particular, those working in: Help Desk & Support Agents, Operations Managers, Trainers

This course helps you use How the course is organised _ Amadeus Customer Service Point 9 interactive lessons with a duration of 20 minutes. What equipment do you need? _ A computer or tablette. _ A high-speed internet connection. The last few details... _ Please note that access to this course is restricted to Amadeus customers.

This course describes how to configure the Amadeus Digital Awards Cash to Miles conversion rules through the FareXpert based Cash to Miles conversion module. Digital Awards allows frequent travelers to book air travel and settle the price of a ticket either in currency, or in miles, or a combination of both.

On this course you will learn how to: _ On Describe this course the Awardyou will Converter learn how and to: the Miles & Cash This course covers the following topics: slider_ Describe logic. the Award Converter and the Miles & Cash _ Product overview Digital Awards suite (Converter _slider Access logic. to the 'Cash to Miles conversion' module in Engine, Award converter and Miles & Cash slider) FareXpert._ Access to the 'Cash to Miles conversion' module in _ FareXpert Cash to Miles conversion module: how to _FareXpert. Create, duplicate, edit a conversion rule for get access, and how to create cash to miles conversion commercial_ Create, duplicate, and redemption edit a conversion booking classes. rule for rules (various use case scenarios). _commercial Create adhoc and promotionsredemption forbooking selected classes. frequent traveller_ Create tier adhoc levels promotions in form of for discounted selected frequentmileage redemptiontraveller tier (adjustmentlevels in form factors) of discounted or more mileageflight availabilityredemption (matching (adjustment criteria). factors) or more flight _availability Differentiate (matching the conversion criteria). process of fares from the one_ Differentiate for taxes. the conversion process of fares from the _one Create for taxes. specific conversion rules for marginal fares and_ Create Ancillary specific Services. conversion rules for marginal fares and Ancillary Services.

Certification: Duration: Language: Level: Prerequisites: No 3 days English Fundamentals Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline Fares and Pricing administrators, loyalty programme _ Basic knowledge of fares distribution and pricing, administrators, online booking tool administrators. booking flows, website fare displays (fare family concept) and loyalty programmes.

Optional: _ During a full PSS migration including e-Retail Engine, Flex Pricer, and Digital Awards, airlines should attend e-Retail and Flex Pricer courses first.

This course helps you use How the course is organised _ Amadeus e-Retail _ 3 days of classroom training _ Amadeus FareXpert _ Amadeus Flex Pricer The last few details... _ To schedule a customised session, please contact: Related courses [email protected] _ Amadeus Flex Pricer [Classroom] _ Last update: May 2021

On this course you will learn how to: _ On Describe this course the Awardyou will Converter learn how and to: the Miles & Cash This course covers the following topics: slider_ Describe logic. the Award Converter and the Miles & Cash _ Product overview Digital Awards suite (Converter _slider Access logic. to the 'Cash to Miles conversion' module in Engine, Award converter and Miles & Cash slider) FareXpert._ Access to the 'Cash to Miles conversion' module in _ FareXpert Cash to Miles conversion module: how to _FareXpert. Create, duplicate, edit a conversion rule for get access, and how to create cash to miles conversion commercial_ Create, duplicate, and redemption edit a conversion booking classes. rule for rules (various use case scenarios). _commercial Create adhoc and promotions.redemption booking classes. _ DifferentiateCreate adhoc the promotions. conversion process of fares from the one_ Differentiate for taxes. the conversion process of fares from the _one Create for taxes. specific conversion rules for marginal fares and_ Create Ancillary specific Services. conversion rules for marginal fares and Ancillary Services.

Certification: Duration: Language: Level: Prerequisites: No 3 days English Fundamentals Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines in PSS or standalone migration _ Basic knowledge of fares distribution and pricing, _ Airline Fares and Pricing administrators, loyalty programme booking flows, website fare displays (fare family concept) and administrators, online booking tool administrators. loyalty programmes.

Optional: _ During a full PSS migration including e-Retail Engine, Flex Pricer, and Digital Awards, airlines should attend e-Retail and Flex Pricer courses first.

This course helps you use How the course is organised _ Amadeus e-Retail _ 3 days of virtual training _ Amadeus FareXpert _ Amadeus Flex Pricer What equipment do you need? _ High-speed internet connection (> 25 Mbps) Related courses _ Access to Zoom or MS Teams via internet (not mobile) _ Amadeus Flex Pricer (Virtual) [Virtual] _ Headsets with microphones _ Access to the Amadeus FareXpert filing platform The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

This course explains how to setup the standalone print emulator in the Altea Admin GUI and it covers the installation of Amadeus Peripheral Manager, SAPE including the launch of ARD Web.

On this course, you will learn how to: _On Determine this course, the you concepts will learn used how in to:Altea Administration This course covers the following topics: for_ Determine Device Administration the concepts used in Altea Administration _ Auto-registration of printing devices i.e Laser or Dot _for Complete Device Administration the 4-steps auto-registration process to Matrix print_ Complete documents the 4-steps through auto-registration the Amadeus host process to _ Peripheral manager & SAPE installation _print Install documents Amadeus through Peripheral the Amadeus Manager hostand SAPE (Standalone_ Install Amadeus Print Emulator)Peripheral Manager and SAPE _(Standalone Request access Print Emulator)to Altea Administration _ Request access to Altea Administration

Certification: Duration: Language: Level: Prerequisites: No 2.5 hours English Awareness Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines in PSS migration _ Knowledge about printing solutions _ Airline Administrators, IT Support or Helpdesk agents in charge of print devices configuration for ARD Web or Web Essentials

This course helps you use How the course is organised _ Altéa Document Management _ 2.5 hours of virtual sessions Related courses What equipment do you need? _ Amadeus Reservation and Ticketing Web Certification for _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) New Users (Virtual) [Blended Virtual] _ Headsets with microphones The last few details... _ For a customised or dedicated session, please contact your Amadeus training consultant: [email protected] _ Last Update: April 2021

This course describes how a booking engine works and interacts with the reservation system whether as a standalone solution or integrated into an external website.

During this course you will learn how to: _During Use the this online course booking you will engine learn how to: This course covers the following topics: _ ConfigureUse the online Site Managerbooking engine _ Overview of e-Retail Engine concepts and _ DifferentiateConfigure Site between Manager the different search flows terminology _ FollowDifferentiate the steps between of the the Workflow different Manager search flows _ Implementation process _ ListFollow the the different steps digitalof the solutionsWorkflow availableManager _ Schedule driven and Fare driven booking flows _ NavigateList the different through digital the troubleshooting solutions available tool _ Introduction to Site Manager _ Navigate through the troubleshooting tool _ Basic Site Manager exercises _ Enhancing the offerings of a site

_ Options to customise a site

_ Light overview on how to integrate e-Retail with an external website (Connectors) _ Troubleshooting tools _ Booking insurance in-Retail Engine

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 3 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Staff managing an airline's direct online sales channel _ Basic knowledge on GDS (not a must) (www.airline.com) _ Be familiar with an online booking tool

This course helps you use How the course is organised _ Amadeus e-Retail _ 3 days of classroom training _ Amadeus Flex Pricer The last few details... Related courses _ To schedule a customised session, please contact: _ Amadeus Flex Pricer [Classroom] [email protected] _ Last update: May 2021

This course describes how a booking engine works and interacts with the reservation system whether as a standalone solution or integrated into an external website.

During this course you will learn how to: _During Use the this online course booking you will engine learn how to: This course covers the following topics: _ ConfigureUse the online Site Managerbooking engine _ Overview of e-Retail Engine concepts and _ DifferentiateConfigure Site between Manager the different search flows terminology _ FollowDifferentiate the steps between of the the Workflow different Manager search flows _ Implementation process _ ListFollow the the different steps digitalof the solutionsWorkflow availableManager _ Schedule driven and Fare driven booking flows _ NavigateList the different through digital the test solutions and validation available tool called _ Introduction to Site Manager the_ Navigate HTML shooter through the test and validation tool called _ Basic Site Manager exercises the HTML shooter _ Enhancing the offerings of a site _ Options to customise a site

_ Light overview on how to integrate e-Retail with an

external website (Connectors) _ Use the test and validation tool called the HTML shooter _ Booking insurance in-Retail Engine

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 3 days English Certification Yes

This course helps you use How the course is organised _ Amadeus e-Retail _ 3 days of virtual training _ Amadeus Flex Pricer What equipment do you need? Related courses _ High-speed internet connection (> 25 Mbps) _ Amadeus Flex Pricer (Virtual) [Virtual] _ Access to Zoom or MS Teams via internet (not mobile) _ Headsets with microphones _ Access to Amadeus specific URL's which might require firewall settings on the customer side The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

Amadeus e-Retail Management allows airlines to manage their own websites. This course describes how to use Content- and Market-Management to personalize and contextualize the booking flow and therefore improve the end-user experience of an airline's website.

On this course you will learn how to: _ On Access this course Site-Manager you will learnand create how to: and manage This course covers the following topics: content._ Access Site-Manager and create and manage _ Introduction to e-Retail management. _content. Define rules in Site-Manager to control the _ Concept of rules and rulesets. personalisation_ Define rules in and Site-Manager context of content.to control the _ Content management. _personalisation List the steps andof the context deployment of content. manager during the _ Market-Management. publication_ List the steps process. of the deployment manager during the _ Management of e-Retail parameters. _publication Use Market-Management process. to customise the booking _ The web-based Distributed Authoring and Versioning flow_ Use depending Market-Management on the point toof customisesales. the booking (WebDAV) tool. flow depending on the point of sales. _ The Administration module.

Certification: Duration: Language: Level: Prerequisites: No 1 day English Fundamentals Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline website administrators, implementation managers, Have successfully passed the following course: product managers, trainers. _ Amadeus e-Retail Engine for New Users.

This course helps you use How the course is organised _ Amadeus e-Retail _ 1 day of classroom training Related courses The last few details... _ Amadeus e-Retail Engine for New Users [Classroom] _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

Certification: Duration: Language: Level: Prerequisites: No 1 day English Fundamentals Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines in PSS migration Have successfully passed the following course: _ Airline website administrators, implementation managers, _ Amadeus e-Retail Engine for New Users. product managers, trainers.

This course helps you use How the course is organised _ Amadeus e-Retail _ 1 day of virtual training Related courses What equipment do you need? _ Amadeus e-Retail Engine for New Users (Virtual) [Virtual] _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) _ Headsets with microphones _ Access to specific Amadeus URL's which might require firewall settings on the customer side The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

This course explains how to use Amadeus FareXpert Dynamic Fares to create discounts based on existing published, private and negotiated fares.

On this course you will learn how to: _On Create this course discounts you will based learn on how passenger to: type codes, This course covers the following topics: fare_ Create type codes,discounts international based on andpassenger domestic type fare codes, types. _ Dynamic Fare Overview. fare type codes, international and domestic fare types. _ Create Promotion Fares. _ Create Vendor Aggregate. _ Create Promotion Fares with Rule Conditions., ATPCO CAT 15 Private Fares and Amadeus FareXpert.

Certification: Duration: Language: Level: Prerequisites: No 1 day English Fundamentals Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: Airlines _ Basic knowledge of fares and fare filing. _ Amadeus PNR creation. In particular, those working in: Administrators, Business & Projects Managers, Fare Filing Optional: Agents, Ticketing Agents, Trainers _ Amadeus Farexpert Negotiated Fares

This course helps you use How the course is organised _ Amadeus FareXpert _ 1 day of classroom training The last few details... Important to note: The Amadeus FareXpert filing platform is a set of applications (modules) which enable real-time filing into the Amadeus database. For productivity and consistency purposes, all applications have been grouped under this platform. Every FareXpert based module addresses a specific filing need and thus targets potentially very different audiences. It is therefore key to cleary identify to which FareXpert module reference is being made. The Amadeus FareXpert Dynamic Fares training course is covering the FareXpert based Promotions module. _ To schedule a customised session, please contact: [email protected] _ Last update: Aug 2021

This course explains how to use Amadeus FareXpert Dynamic Fares to create discounts based on existing published, private and negotiated fares.

On this course you will learn how to: _On Create this course discounts you will based learn on how passenger to: type codes, This course covers the following topics: fare_ Create type codes,discounts international based on andpassenger domestic type fare codes, types. _ Dynamic Fare Overview. fare type codes, international and domestic fare types. _ Create Promotion Fares. _ Create Vendor Aggregate. _ Create Promotion Fares with Rule Conditions, ATPCO CAT 15 Private Fares and Amadeus FareXpert.

Certification: Duration: Language: Level: Prerequisites: No 1 day English Fundamentals Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines in PSS migration _ Basic knowledge of fares and fare filing. _ Amadeus PNR creation.

Optional: _ Amadeus Farexpert Negotiated Fares

This course helps you use How the course is organised _ Amadeus FareXpert _ 1 day of virtual training What equipment do you need? _ A computer with Java V7.1 or above compatible _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) _ Headsets with microphones The last few details... Important to note: The Amadeus FareXpert filing platform is a set of applications (modules) which enable real-time filing into the Amadeus database. For productivity and consistency purposes, all applications have been grouped under this platform. Every FareXpert based module addresses a specific filing need and thus targets potentially very different audiences. It is therefore key to cleary identify to which FareXpert module reference is being made. The Amadeus FareXpert Dynamic Fares training course is covering the FareXpert based Promotions module. _ To schedule a customised session, please contact: [email protected] _ Last update: August 2021

This course explains how to use Amadeus FareXpert (Negotiated Fares module) to create Negotiated Fares contracts and assign them to agents for displaying, pricing and ticketing.

On this course you will learn how to: _On Create this course and modify you will Single learn Negotiated how to: Fares. This course covers the following topics: _ Create and modify GlobalSingle Negotiated Fares. _ Negotiated Fares Overview. _ Create and modify Global Negotiated Fares. _ Create and modify Rule Definitions with net/selling fare only options. _ Create and update Vendor Aggregates. _ Select a rule and set the Distribution and Ticketing options. _ Choose a rule and create Rule Conditions. _ Select a rule and set its Booking Code Exceptions. _ Set up Routings. _ Select a rule, routing and set the fares. _ Set up and maintain Location Aggregates. _ Create, modify and discontinue fares using Global Update.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 4 days English Certification Yes

This course helps you use How the course is organised _ Amadeus FareXpert _ 4 days of classroom training The last few details... Important to note: The Amadeus FareXpert filing platform is a set of applications (modules) which enables real-time filing into the Amadeus database. For productivity and consistency purposes, all applications have been grouped under this platform. Every FareXpert based module addresses a specific filing need and thus targets potentially very different audiences. It is therefore key to clearly identify to which FareXpert module reference is being made. The Amadeus FareXpert Negotiated Fare training course is covering the FareXpert based Negotiated Fares module. _ To schedule a customised session, please contact: [email protected] _ Last update: August 2021

This course explains how to use Amadeus FareXpert (Negotiated Fares module) to create Negotiated Fares contracts and assign them to agents for displaying, pricing and ticketing.

On this course you will learn how to: _On Create this course and modify you will Single learn Negotiated how to: Fares. This course covers the following topics: _ Create and modify GlobalSingle Negotiated Fares. _ Negotiated Fares Overview. _ Create and modify Global Negotiated Fares. _ Create and modify Rule Definitions with net/selling fare only options. _ Create and update Vendor Aggregates. _ Select a rule and set the Distribution and Ticketing options. _ Choose a rule and create Rule Conditions. _ Select a rule, set Booking Code Exceptions. _ Set up Routings. _ Select a rule, routing and set the fares. _ Set up and maintain Location Aggregates. _ Create, modify, discontinue fares.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 4 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines in PSS migration _ Basic knowledge of fares and fare filing. _ Amadeus PNR creation.

This course helps you use How the course is organised _ Amadeus FareXpert _ 4 days of virtual training What equipment do you need? _ A computer with Java V7.1 or above compatible _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) _ Headsets with microphones The last few details... Important to note: The Amadeus FareXpert filing platform is a set of applications (modules) which enables real-time filing into the Amadeus database. For productivity and consistency purposes, all applications have been grouped under this platform. Every FareXpert based module addresses a specific filing need and thus targets potentially very different audiences. It is therefore key to clearly identify to which FareXpert module reference is being made. The Amadeus FareXpert Negotiated Fare training course is covering the FareXpert based Negotiated Fares. _ To schedule a customised session, please contact: [email protected] _ Last update: August 2021

This course outlines how to use Flex Pricer in airline-direct distribution channels (Web '.com', NDC, Call-Center) and how to access the FareXpert based Fare Families module.

On this course, you will: _On Learn this course,Flex Pricer you conceptswill: and architecture This course covers the following topics: _ CreateLearn Flex Commercial Pricer concepts Fare Families and architecture (CFF), _ Display modes: itinerary, One-Way display Markets, and_ Create Commercial Fare Families Fare Families (FF) using (CFF), the _ How to access the Airlines Fare Families module Amadeus FareXpertMarkets, and Fare Families filing platform (FF) using the which is based on the Amadeus FareXpert filing _Amadeus FareXpert Understand interdependancy filing platform of updates in FareXpert platform and Site_ Understand Manager interdependancy of updates in FareXpert _ How to create a Commercial Fare Family, a market, and Site Manager and a Fare Family _ How to use Location-, Vendor-, and Market Aggregates within FareXpert _ How updates in FareXpert impact Site Manager

Certification: Duration: Language: Level: Prerequisites: No 2 days English Fundamentals Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Staff in charge of an airline's website who are decision _ Basic understanding of Fares and Fare filing. takers on which fares should be filed and promoted through _ Understanding of an airlines website e-Retail or another the direct online distribution channel. providers solution. _ The course is key for those staff members having to use FareXpert to create CFF, markets and FF. Optional: _ Note: Flex Pricer and/or the FareXpert based Fare Families modules can be used in an airline direct (online) channel, and in other contexts such as: ARD Web, NDC, Amadeus Group Manager

This course helps you use How the course is organised _ Amadeus e-Retail _ 2 days of classroom training _ Amadeus FareXpert _ Amadeus Flex Pricer The last few details... _ Important to note: The Amadeus FareXpert filing platform Related courses is a set of applications enabling real-time filing into the _ Amadeus Digital Awards [Classroom] Amadeus database. Each FareXpert based module addresses a specific filing need and targets potential different audiences. The Flex Pricer training course is covering the FareXpert based Airlines Fare Families module. _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

This course outlines how to use Flex Pricer in airline-direct distribution channels (Web '.com', NDC, Call-Center) and how to access the FareXpert based Airlines Fare Families module.

On this course, you will: _On Learn this course,Flex Pricer you conceptswill: and architecture This course covers the following topics: _ CreateLearn Flex Commercial Pricer concepts Fare Families and architecture (CFF), _ Display modes: itinerary, One-Way display Markets, and_ Create Commercial Fare Families Fare Families (FF) using (CFF), the _ Access Fare Families module based on the Amadeus Amadeus FareXpertMarkets, and Fare Families filing platform (FF) using the FareXpert filing platform _Amadeus FareXpert Understand interdependancy filing platform of updates in FareXpert _ Commercial Fare Family, market, Fare Family and Site_ Understand Manager interdependancy of updates in FareXpert _ How to use Location-, Vendor-, and Market and Site Manager Aggregates within FareXpert _ How updates in FareXpert impact Site Manager

Certification: Duration: Language: Level: Prerequisites: No 2 days English Fundamentals Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines in PSS migration _ Basic understanding of Fares and fare filing _ Staff in charge of an airline's website who are decision _ Understanding of an airlines website e-Retail or another takers on which fares should be filed and promoted through providers solution the direct online distribution channel. _ The course is key for those staff members having to use Optional: FareXpert to create CFF, markets and FF. _ Note: Flex Pricer and/or the FareXpert based Fare Families modules can be used in an airline direct (online) channel, and in other contexts such as: ARD Web, NDC, Amadeus Group Manager

This course helps you use How the course is organised _ Amadeus e-Retail _ 2 days of virtual training _ Amadeus FareXpert _ Amadeus Flex Pricer What equipment do you need? _ High-speed internet connection (> 25 Mbps) Related courses _ Access to Zoom or MS Teams via internet (not mobile) _ Amadeus e-Retail Engine for New Users (Virtual) [Virtual] _ Headsets with microphones _ Access to the Amadeus FareXpert filing platform The last few details... _ Important to note: The Amadeus FareXpert filing platform is a set of applications enabling real-time filing into the Amadeus database. Every FareXpert based module addresses a specific filing need and targets potential different audiences. The Flex Pricer training course is covering the FareXpert based Airlines Fare Families. _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

This course helps you to understand and configure Amadeus Group Time Limits (GTL), a web-based tool integrated into the Amadeus Revenue Integrity Desktop.

On this course you will learn how to: _ On Explain this course the functional you will learnaspects how of to: the product. This course covers the following topics: _ IdentifyExplain the mainfunctional configuration aspects ofsettings. the product. _ Amadeus Group Time Limits Workflow. _ CreateIdentify andthe mainmaintain configuration the GTL business settings. rules. _ Configuring GTL compliance rules. _ Create and maintain the GTL business rules. _ Configuring Amadeus Group Time Limits. _ Define Recalculation and Re-accommodation Configuration. _ Amadeus Group Time Limits business rules. _ Time Limits Override and waive.

Certification: Duration: Language: Level: Prerequisites: No 46 minutes + 3 hours English Fundamentals Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Revenue Integrity analysts. _ Complete the Amadeus Group Time Limits e-Learning _ Revenue managers. (46mins) _ Trainers. Optional: _ A good understanding of Passenger Name Records (PNR), booking flows and business rules creation. _ Have completed the Amadeus Time Limits course.

Related courses How the course is organised _ Amadeus Time Limits (Virtual) [Blended Virtual] _ 46mins Amadeus Group Time Limits e-Learning _ 3 hours of virtual training What equipment do you need? _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) _ Headsets with microphones The last few details... _ This course is available on request only. _ To schedule a customised session, please contact: [email protected] _ Last update: April 2021

This course describes how to use Amadeus Negotiated Space to best define blocked space and assign it to preferred travel agents, while retaining full synchronisation with your inventory system. This is an essential feature for your distribution to cruise lines, tour operators and other consolidators.

On this course, you will learn how to: _On Set this up course, and maintain you will points learn ofhow sale to: for handling tables This course covers the following topics: and_ Set block up and management. maintain points of sale for handling tables _ Creating and maintaining handling records. _and Define block availability management. and sell options. _ Setting up and modifying the Point of Sale. _ CreateDefine availabilityand maintain and Negotiated sell options. Space handling _ Creating and modifying Amadeus Negotiated Space table_ Create parameters. and maintain Negotiated Space handling blocks. _table Create parameters. and modify Negotiated Space blocks. _ Reading the history. _ RetrieveCreate and and modify read theNegotiated history. Space blocks. _ Running dashboards or reports. _ RunRetrieve dashboards and read or the reports. history. _ Requesting access to the product. _ RequestRun dashboards access authorisation.or reports. _ Request access authorisation.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 3 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline Group or Negotiated Space Managers _ You are required to have a basic understanding of Amadeus availability, PNR functions, airline sales and revenue management.

Optional: Have attended some of the below courses: _ Amadeus Reservation and Ticketing Web Certification for New Users _ Amadeus Altea Inventory Certification _ Amadeus Availability Management _ Amadeus Carrier Preferred Display

This course helps you use How the course is organised _ Airline Distribution _ 3 days of classroom training Related courses The last few details... _ Amadeus Availability Management [Classroom] _ To schedule a customised session, please contact: _ Amadeus Carrier Preferred Display Management [email protected] _ Last update: November 2020 [Classroom] _ Amadeus Altéa Inventory Certification [Classroom] _ Amadeus Reservation and Ticketing Web Certification for New Users [Classroom]

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 3 days English Fundamentals Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines in PSS migration _ A basic understanding of Amadeus availability, PNR _ Airline Group or Negotiated Space Managers functions, airline sales and revenue management.

Optional: Have attended some of the below courses: _ Amadeus Reservation and Ticketing Web Certification for New Users _ Amadeus Altéa Inventory Certification _ Amadeus Availability Management _ Amadeus Carrier Preferred Display

Related courses How the course is organised _ Amadeus Carrier Preferred Display Management (Virtual) _ 3 days of virtual training [Blended Virtual] What equipment do you need? _ Amadeus Availability Management (Virtual) [Virtual] _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) _ Headsets with microphones The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: April 2021

As a security administrator, control office security access across all Amadeus systems.

On this course, you will learn: _On How this to course, manage you offices will learn: Through a set of interactive lessons learn how to _ How to manage terminalsoffices manage offices, terminals, printers, printer-sets and _ How to manage printersterminals certificates using the web-based interface Amadeus _ How to manage printerprinters Sets Office Management (AOM). _ How to manage certificates printer Sets _ How to manage certificates

Certification: Duration: Language: Level: Prerequisites: No 2 hours English Awareness No

Is this the course for you? This course is for: Airlines, Ground Handlers

In particular, those working in: Administrators, Business & Projects Managers, Help Desk & Support Agents, Security Administrators, Trainers

This course helps you use This course is also available in _ Amadeus Office Management (AOM) English What equipment do you need? _ A computer, laptop or tablet. _ A high-speed internet connection (> 1MB). _ The Google Chrome browser or alternatively the Microsoft Edge browser. _ An Amadeus login (LSS), organization ID (IATA code) and password. The last few details... To get access to AOM, you will need to complete a 2-days instructor-led training and successfully pass the test.

The Amadeus Office Management (AOM) application allows you to create and maintain Amadeus office identifiers and office profiles for your airline according to your needs. This course describes how to search, update and delete office configurations using the application.

On this course you will learn how to: _On Configure this course agency you will access learn to how to: the Amadeus This course covers the following topics: Reservation_ Configure agencySystem accessusing secured to the Amadeus and controlled _ Office ID and Office profile creation, configuration environments.Reservation System using secured and controlled and maintenance. environments. _ Office Deletions.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 2 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline security administrators. _ Familiarity with airline business processes and task distribution. _ Practical knowledge of ticketing and refund processes.

_ Basic knowledge of Amadeus Information System pages.

Optional: _ Complete the Amadeus Security Management e-Learning (1h10)

This course helps you use How the course is organised _ Amadeus Office Management (AOM) _ 2 days of classroom training Related courses The last few details... _ Amadeus Security Management Certification for Altéa _ To schedule a customised session, please contact: [email protected] Airlines [Classroom] _ Last update: May 2021

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 2 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines in PSS migration _ Familiarity with airline business processes and task _ Airline security administrators. distribution. _ Practical knowledge of ticketing and refund processes. _ Basic knowledge of Amadeus Information System pages.

Optional: _ Complete the Amadeus Security Management e-Learning (1h10)

This course helps you use How the course is organised _ Amadeus Office Management (AOM) _ 2 days of virtual training Related courses What equipment do you need? _ Amadeus Security Management Certification for Altéa _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) Airlines (Virtual) [Blended Virtual] _ Headsets with microphones The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

This course explains how to manage your name elements firming policies in a way that matches your sales strategies.

On this course, you will learn how to: _On Create this course, rules to you define will learncorrective how to:actions and/or This course covers the following topics: notification_ Create rules actions to define that willcorrective be triggered actions by and/or a name _ Product overview. modificationnotification actions in PNRs. that will be triggered by a name _ Creation of Point Of Sale, markets and flight groups. modification in PNRs. _ Creation and administration of rules for individual and group PNRs.

Certification: Duration: Language: Level: Prerequisites: No 5 hours English Fundamentals Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines in PSS migration _ You need a basic understanding of airline distribution _ Airline administrators dealing with revenue integrity, processes, and Amadeus Availability Display, and PNR. reservation and/or inventory

This course helps you use How the course is organised _ Amadeus Reservation Desktop Essential This course consists of 2 modules: _ Amadeus Reservation Desktop Web (ARD) _ Module 1: Virtual class - 2.5 hours _ Amadeus Retailing Platform _ Module 2: Virtual class - 2.5 hours What equipment do you need? _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) _ Headsets with microphones The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: August 2021

This course explains how to set up the customer ranking rules to prioritise customers during the onload/seating regrade process on the Amadeus Retailing Platform.

On this course you will learn how to: _On Working this course with youcustomer will learn ranking how processto: - Process This course covers the following topics: Customer_ Working Valuewith customer (PCV). ranking process - Process _ How to access the Amadeus Retailing Platform. _Customer Navigating Value the (PCV).PCV user interface. _ The purpose of customer ranking. _ ConstructingNavigating the acceptance PCV user interface.onload and regrade rules. _ The customer ranking process. _ PositioningConstructing and acceptance setting the onload ranking and parameters regrade rules. and _ Process Customer Value calculation (business verifying_ Positioning the results and setting in Altéa the Departure ranking parameters Control and process, parameters). Customerverifying the Management. results in Altéa Departure Control _ Using Market and Flight Group Management. Customer Management. _ Applying Global PCV.

Certification: Duration: Language: Level: Prerequisites: No 1 day English Fundamentals Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline administrators responsible for setting up Customer _ Management onload/regrade procedure.

Have successfully passed one of these courses: - Altéa Departure Control - Customer Management awareness e-Learning (8h50) - Amadeus Altéa DC-CM Certification course.

This course helps you use How the course is organised _ Altéa Departure Control - Customer Management (CM) _ 8.50 hours of e-Learning _ Amadeus Retailing Platform _ 1 day of classroom training Related courses The last few details... _ Amadeus Altéa DC-CM Business Rules [Classroom] _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

This course explains how to set up the customer ranking rules to prioritise customers during the onload/seating regrade process on the Amadeus Retailing Platform.

Certification: Duration: Language: Level: Prerequisites: No 1 day English Fundamentals Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines in PSS migration Have successfully passed one of these courses: _ Airline administrators responsible for setting up Customer _ Altéa Departure Control - Customer Management Management onload/regrade procedure. awareness e-Learning (8h50) _ Amadeus Altéa DC-CM Certification course.

This course helps you use How the course is organised _ Altéa Departure Control - Customer Management (CM) _ 8.50 hours of e-Learning _ Amadeus Retailing Platform _ 1 day of virtual training Related courses What equipment do you need? _ Amadeus Altéa DC-CM Business Rules (Virtual) [Blended _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) Virtual] _ Headsets with microphones _ Amadeus Altéa DC-CM Certification for airlines in PSS migration (Virtual) [Blended Virtual] The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

This course describes the Process Customer Value (PCV) application that is accessed via the Amadeus Airline Retailing Platform and used by processes within Amadeus Altéa Inventory, and Amadeus Reservations. The purpose of PCV for Inventory is to enable the passenger ranking on a waitlist confirmation.

On this course, you will learn how to set up the waitlist confirmationOn this course, Process you will Customer learn how Value to set (PCV) up the rule waitlist in This course covers the following topics: lineconfirmation with your Process airline business Customer objectives. Value (PCV) rule in _ How to create and maintain business rules for line with your airline business objectives. qualifying and ranking passengers. _ Demonstration of PCV with business scenarios. _ Prioritisation for auto waitlist clearance process. _ Exercises on creating and validating rules in an automated waitlist scenario

Certification: Duration: Language: Level: Prerequisites: No 10 minutes + 4 hours English Fundamentals Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines in PSS migration _ A basic understanding of the Amadeus reservation. _ A basic understanding of Amadeus Altéa Inventory. _ Complete the following e-Learning: What is Automatic Waitlist Clearance? (10min)

This course helps you use How the course is organised _ Altéa Inventory and Code Share _ 10min of e-Learning _ 2 sessions of 2 hours of virtual session Related courses _ Amadeus Altéa Inventory - Inventory Management What equipment do you need? _ High-speed internet connection (> 25 Mbps) Certification (Virtual) [Blended Virtual] _ Access to Zoom/Teams via internet (not mobile) _ Amadeus Altéa Inventory Certification (Virtual) [Blended _ Headsets with microphones Virtual] The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: July 2021

This course allows you to use efficiently the cryptic window of the Amadeus Reservation Desktop Web to perform some actions not available in the graphical user interface.

On this course, you will: _On Learn this course,how to useyou crypticwill: entries to access content This course covers the following topics: distributed_ Learn how via to Altéa use crypticReservation. entries to access content _ Amadeus Information Pages and Online Help _distributed Focus on via Passenger Altéa Reservation. Name Record (PNR) creation, _ Amadeus AIR: availability, schedule, timetable pricing_ Focus and on ticketsPassenger issuance. Name Record (PNR) creation, _ Connectivity/access levels _pricing Handle and the tickets issuance issuance. and modification of e-tickets and _ Amadeus PNR: creation, modification, split, history Electronic_ Handle the Miscellaneous issuance and Documents modification (EMD). of e-tickets and _ Amadeus Itinerary: display and print Electronic Miscellaneous Documents (EMD). _ How to use Amadeus Queues _ Amadeus Frequent Flyers Profiles _ Amadeus Fares and Pricing _ Amadeus Ticketing _ Electronic Miscellaneous Documents _ Displaying and interpreting sales reports _ Refunding e-tickets and EMDs _ e-ticket and EMD management

Certification: Duration: Language: Level: Prerequisites: No 10 days English Awareness No

Is this the course for you? Things you need for this course This course is for: Optional: Airlines Watch the following e-Learning courses: Altea Reservation and Ticketing (Cryptic) awareness In particular, those working in: Ticketing in Amadeus - Cryptic awareness Help Desk & Support Agents, Reservation Agents

This course helps you use How the course is organised _ Amadeus Reservation Desktop Essential _ 10 days of classroom training Related courses The last few details... _ Amadeus Reservation and Ticketing Cryptic Overview _ This course is available on request only. _ To schedule a customised session, please contact: [Classroom] [email protected] _ Last update: April 2021

This course allows you to use efficiently the cryptic window of the Amadeus Reservation Desktop Web to perform some actions not available in the graphical user interface.

On this course, you will learn to: _On Use this cryptic course, entries you will to accesslearn to: content distributed via This course covers the following topics: Altéa_ Use Reservation. cryptic entries to access content distributed via _ Amadeus Information Pages and Online Help. Altéa Reservation. _ Availability, schedule and timetable display. _ Passenger Name Record (PNR) creation and modification. _ Introduction to Amadeus Queues. _ Amadeus Fare Quote. _ PNR pricing. _ Issuing and revalidating tickets. _ Voluntary and involuntary reissue. _ Full and partial refund. _ Electronic Miscellaneous Documents (EMD). _ Managing electronic documents.

Certification: Duration: Language: Level: Prerequisites: No 5 days English Awareness No

Is this the course for you? Things you need for this course This course is for: Optional: _ Airline staff using Amadeus Altéa Reservation Desktop Complete the following e-Learning courses: _ Airline business developers and testers. Altea Reservation and Ticketing (Cryptic) awareness Ticketing in Amadeus - Cryptic awareness

This course helps you use How the course is organised _ Amadeus Reservation Desktop Essential _ 5 days of classroom training The last few details... _ This course is available on request only. _ To schedule a customised session, please contact: [email protected] _ Last update: April 2021

This course explains how to support your customers' reservation and ticketing agents in solving their daily issues. It concentrates on the functional and technical system settings that agents need to verify before contacting the Second-level Help Desk.

On this course you will learn how to: _ On Use this features course availableyou will learn to Help how Desks to: for identifying This course covers the following topics: and_ Use solving features problems available to Help Desks for identifying _ Incident handling and reporting _and Describe solving the problems distribution system architecture _ The distribution system architecture _ AssistDescribe end the users distribution with central system system architecture functionality and _ Office IDs and Office profiles database_ Assist end problems users with central system functionality and _ Extended Ownership Security _database Describe problems the Amadeus system processing and _ Transaction security communication_ Describe the Amadeusflows system processing and _ Amadeus Air _communication Respond accurately flows to specific system responses _ Ticketing _ IdentifyRespond problems accurately and to assign specific them system to the responses appropriate _ Amadeus Pricing and Shopping groups_ Identify problems and assign them to the appropriate _groups Follow the procedures for reporting and escalating problems_ Follow the procedures for reporting and escalating problems

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 3 hours + 5 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline Help Desk agents _ For airlines newcomers: _ Trainers - Complete the Altéa Reservation and Ticketing Helpdesk learning path (3 hours) - Successfully pass the Awareness test available in that learning path (1 hour)

_ For airlines in PSS migration: - Complete Amadeus Reservation and Ticketing Web Certification for New Users - Complete the Amadeus Incident Management e-Learning (1 hour)

This course helps you use How the course is organised _ Amadeus Customer Service Point _ For airlines newcomers: _ Amadeus Reservation Desktop Essential - 3 hours of e-Learning + online Awareness test - 5 days of virtual training Related courses _ Amadeus Reservation and Ticketing Web Certification for

New Users [Classroom] _ For airlines in PSS migration: _ Amadeus Security Management Certification for Altéa - 1 hour of Amadeus Incident Management e-Learning Airlines [Classroom] - 5 days of virtual training The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: August 2021

On this course you will learn how to: _ On Use this features course availableyou will learn to Help how Desks to: for identifying This course covers the following topics: and_ Use solving features problems available to Help Desks for identifying _ Incident handling and reporting _and Describe solving the problems distribution system architecture _ The distribution system architecture _ AssistDescribe end the users distribution with central system system architecture functionality and _ Office IDs and Office profiles database_ Assist end problems users with central system functionality and _ Extended Ownership Security _database Describe problems the Amadeus system processing and _ Amadeus Air communication_ Describe the Amadeusflows system processing and _ Ticketing _communication Respond accurately flows to specific system responses _ IdentifyRespond problems accurately and to assign specific them system to the responses appropriate groups_ Identify problems and assign them to the appropriate _groups Follow the procedures for reporting and escalating problems_ Follow the procedures for reporting and escalating problems

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 3 hours + 5 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline Help Desk agents _ For airlines newcomers: _ Trainers - Complete the Altéa Reservation and Ticketing _ Airlines in PSS migration Helpdesk learning path (3 hours) - Successfully pass the Awareness test available in that learning path (1 hour)

_ For airlines in PSS migration: - Complete Amadeus Reservation and Ticketing Web Certification for New Users - Complete the Amadeus Incident Management e-Learning (1 hour)

New Users (Virtual) [Blended Virtual] _ For airlines in PSS migration: _ Amadeus Security Management Certification for Altéa - 1 hour of Amadeus Incident Management e-Learning Airlines (Virtual) [Blended Virtual] - 5 days of virtual training What equipment do you need? _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) _ Headsets with microphones The last few details... _ To schedule a customized session, please contact: [email protected]© 2021 Amadeus IT Group SA | 94 _ Last update: August 2021 Amadeus Reservation and Ticketing Web Certification for New Users

This course provides hands-on experience on Amadeus Altéa Reservation Desktop Web (ARD Web) to New Users who do not have cryptic knowledge.

On this course you will learn how to: _On Use this the course graphical you will environment learn how ofto: Altéa Reservation This course covers the following topics: Desktop_ Use the Web graphical (ARDW). environment of Altéa Reservation _ Understanding the ARDW environment and _Desktop Improve Web customer (ARDW). service with best practices. architecture. _ Improve customer service with best practices. _ Requesting an availability, informative pricing, schedule and timetable display. _ Creating a Passenger Name Record (PNR). _ Modifying a PNR and interpreting its history. _ Working with Queues. _ Displaying fare information and pricing PNRs. _ Issuing, revalidating and reissuing e-tickets. _ Issuing, reissuing and managing EMDs. _ Displaying sales reports. _ Refunding and voiding documents.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 3 hours + 5 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline help desk agents. _ Complete the following e-Learning video: _ Airline trainers. Altea Reservation Desktop Web awareness (3h) _ Airline reservation and ticketing agents. Optional: _ Complete the following e-Learning: Altea Reservation and Ticketing (Cryptic) (3h) Ticketing in Amadeus - Cryptic (1h)

This course helps you use How the course is organised _ Amadeus Reservation Desktop Web (ARD) _ 3 hours of e-Learning _ 5 days of classroom training The last few details... _ To schedule a customized session, please contact: [email protected] _ Last update: April 2021

This course provides hands-on experience on Amadeus Altéa Reservation Desktop Web (ARD Web) to New Users who do not have cryptic knowledge.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 3 hours + 5 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines in PSS migration _ Complete the following e-Learning video: _ Airline help desk agents. Altea Reservation Desktop Web awareness (3h) _ Airline trainers. _ Airline reservation and ticketing agents. Optional: _ Complete the following e-Learning: Altea Reservation and Ticketing (Cryptic) (3h) Ticketing in Amadeus - Cryptic (1h)

This course helps you use How the course is organised _ Amadeus Reservation Desktop Web (ARD) _ 3h of e-Learning _ 5 days of virtual training What equipment do you need? _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) _ Headsets with microphones The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: April 2021

This course provides hands-on experience on Amadeus Altéa Reservation Desktop Web to Airlines migrating from an Amadeus cryptic environment.

On this course you will learn how to: _ On Log this in courseand out you of, andwill learnmanage, how ato: User Account. This course covers the following topics: _ RequestLog in and Availability, out of, and Schedule manage, and a User Timetable Account. _ Amadeus Air Availability. displays._ Request Availability, Schedule and Timetable _ Passenger Name Record. _displays. Create, modify and delete Passenger Name Records _ Fares and Pricing. (PNRs)._ Create, modify and delete Passenger Name Records _ Electronic Ticketing. _(PNRs). Access the Queue system. _ Electronic Miscellaneous Documents. _ UseAccess the theFare Queue Quote system. and Pricing features. _ Sales Reports. _ Issue,Use the revalidate, Fare Quote reissue and Pricing and refund features. e-tickets. _ UseIssue, e-ticket revalidate, management reissue and features. refund e-tickets. _ Issue,Use e-ticket reissue management and refund Electronicfeatures. Miscellaneous Documents_ Issue, reissue (EMDs). and refund Electronic Miscellaneous _Documents Display Sales (EMDs). Reports. _ Display Sales Reports.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 3 hours + 5 days English Advanced Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline help desk agents. _ Provide more than 2 years of significant experience of _ Airline trainers. Amadeus cryptic environment and Reservation & Ticketing _ Airline reservation agents. processes. _ Airline ticketing agents. _ Be certified on a previous Amadeus cryptic course or pass _ Airline Implementation Team. the pre-course Evaluation (pass mark; 85%). _ Complete the following e-Learning video: Altea Reservation Desktop Web awareness (3h)

This course helps you use How the course is organised _ Amadeus Reservation Desktop Web (ARD) _ 3h of e-Learning _ 5 days of classroom training Related courses _ Amadeus Train the Trainer for airlines [Classroom] The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: April 2021

This course provides hands-on experience on Amadeus Altéa Reservation Desktop Web to Airlines migrating from an Amadeus cryptic environment.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 3 hours + 5 days English Advanced Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline help desk agents. _ Provide more than 2 years of significant experience of _ Airline trainers. Amadeus cryptic environment and Reservation & Ticketing _ Airline reservation agents. processes. _ Airline ticketing agents. _ Be certified on a previous Amadeus cryptic course or pass _ Airline implementation teams. the pre-course Evaluation (pass mark; 85%). _ Complete the following e-Learning video: Altea Reservation Desktop Web awareness (3h)

This course helps you use How the course is organised _ Amadeus Reservation Desktop Web (ARD) _ 3h of e-Learning _ 5 days of virtual training Related courses _ Amadeus Train the Trainer for airlines [Classroom] What equipment do you need? _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) _ Headsets with microphones The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: April 2021

This course uses Amadeus Altéa Reservation Desktop Web (ARD Web) to access content distributed via Altéa Reservation, showing how reservation and ticketing agents can work more efficiently and improve customer service.

On this course, you will learn to: _On Use this Altéa course, Reservation you will learn Desktop to: Web to access This course covers the following topics: content_ Use Altéa distributed Reservation via Altéa Desktop Reservation. Web to access _ Signing in and out. content distributed via Altéa Reservation. _ Requesting an availability, informative pricing, schedule and timetable display. _ Creating a Passenger Name Record (PNR) with mandatory and optional elements. _ Modifying a PNR and interpreting the PNR history. _ Displaying fare information and pricing PNRs. _ Issuing, revalidating and reissuing e-tickets. _ Working with EMD.

Certification: Duration: Language: Level: Prerequisites: No 5 days English Awareness No

Is this the course for you? Things you need for this course This course is for: Optional: _ Airline staff using ARD Web. _ Previous reservation and ticketing experience. _ Airline Help Desk agents using ARD Web. _ Watch the eLearning (3h): Altea Reservation Desktop Web _ Airline business developers and testers. awareness

This course helps you use The last few details... _ Amadeus Reservation Desktop Web (ARD) _ This course is available on request only. _ To schedule a customised session, please contact: [email protected] _ We recommend you to complete the following elearning paths to learn how to use Amadeus Altea Reservation Desktop Web (3h): Altea Reservation Desktop Web awareness _ Last update: April 2021

This course helps you to understand, configure and operate Amadeus Revenue Accounting baseline modules, as a solution for real-time revenue recognition during all document life cycles (from sales to usage and interline billing).

On this course you will learn how to: _On Understand this course integrated you will learn ARA how to: architecture in Altéa and This course covers the following topics: its_ Understand main core modules. integrated ARA architecture in Altéa and _ Accounting _its Work main oncore tasks modules. related to each module. _ Sales _ SetWork up on ABR tasks rules related related to eachto ARA module. baseline modules. _ Taxes _ ApplySet up best ABR practices rules related for an to effective ARA baseline configuration. modules. _ Usage _ Apply best practices for an effective configuration. _ Exchange and refund _ Agency Memo _ Task handling module _ Online reporting _ GSA commission _ Codeshare _ Proration _ Interline _ FIM

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 10 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Revenue accounting airline agents, subject-matter experts. _ Familiarity with airline business processes. _ Business Process Outsourcing providers. _ Practical knowledge of ticketing processes. _ Implementation managers, product managers. _ Complete the Ticketing in Amadeus - Cryptic e-Learning (1 hour)

This course helps you use How the course is organised _ Amadeus Revenue Accounting _ 10 days of classroom training Related courses What equipment do you need? _ Amadeus Sales Auditing Certification [Classroom] _ For any course not held at Amadeus Sophia Antipolis, a laptop and a VPN connection to Amadeus are required. The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 1 hour + 10 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines migrating to Amadeus Revenus Accounting _ Familiarity with airline business processes. _ Revenue accounting airline agents, subject-matter experts. _ Practical knowledge of ticketing processes. _ Business Process Outsourcing providers. _ Complete the e-Learning (1h): Ticketing in Amadeus - Cryptic

This course helps you use How the course is organised _ Amadeus Revenue Accounting _ 1h of e-Learning _ 10 days of virtual training Related courses _ Amadeus Sales Auditing Certification (Virtual) [Virtual] What equipment do you need? _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) _ Headsets with microphones The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

This course helps you to understand and operate the Accounting Rules Filing module of Amadeus Revenue Accounting. This one-week course does not include a certification test.

On this course you will learn how to: _ On Understand this course Accounting you will learn module how to: architecture, This course covers the following topics and use cases: processes_ Understand and Accounting rules machanisms module architecture,in Amadeus _ Overview of Accounting architecture and rules Revenueprocesses Accounting and rules machanisms in Amadeus mechanism _Revenue File accounting Accounting rules for each use case in Amadeus _ ABR rules filing for the following use cases : Revenue_ File accounting Accounting rules for each use case in Amadeus _ Sales _Revenue Set up AccountingABR rules related to each use case (i.e _ Refund transaction)_ Set up ABR in Amadeusrules related Revenue to each Accounting use case (i.e _ Exchange _transaction) Apply best in practices Amadeus for Revenue accounting Accounting ABR rules filing _ Flown _ Apply best practices for accounting ABR rules filing _ FCS _ Expiration _ Agency Memo _ GSA commission _ Codeshare _ Interline _ FIM

Certification: Duration: Language: Level: Prerequisites: No 5 days English Advanced Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airline staff who wish to get familiar with Amadeus Revenue _ Successfully pass the Amadeus Revenue Accounting Accounting Rules Filing but who will not use or administrate Certification training. the system on a daily basis. _ Familiarity with airline business processes. _ Revenue accounting airline agents, subject-matter experts. _ Practical knowledge of ticketing processes. _ Business Process Outsourcing providers. _ Implementation managers, product managers.

This course helps you use How the course is organised _ Amadeus Revenue Accounting _ 5 days of classroom training Related courses What equipment do you need? _ Amadeus Revenue Accounting Certification [Classroom] _ For any course not held at Amadeus Sophia Antipolis, a laptop and a VPN connection to Amadeus are required. The last few details... _ This course is chargeable as non baseline. _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

As an analyst, learn how Revenue Integrity enforces airline booking policy and minimises speculative booking practices and therefore reduces distribution costs from non-productive bookings and maximises available inventory for travellers ready to purchase tickets.

On this course, you will learn: _On How this to course, get started you will with learn: Revenue Integrity Desktop Through a set of interactive e-Learning lessons, how to _ WhatHow to are get the started new Revenue with Revenue Integrity Integrity Desktop Desktop manage Amadeus Time Limits (ATL), how Group Time changes?_ What are the new Revenue Integrity Desktop Limits (GTL) processes a group PNR, how to create _changes? How to use the Revenue Integrity search engine business rules, and how to read logs using Amadeus _ How to use the ruleRevenue editor Integrity to manage search business engine rules Revenue Integrity (ARI). _ How to workuse the with rule Amadeus editor to Time manage Limits business rules _ How to work with GroupAmadeus Time Time Limits Limits _ How to work with Group Time Limits

Certification: Duration: Language: Level: Prerequisites: No 1 hour + 20 minutes English Awareness No

Is this the course for you? This course is for: Airlines

In particular, those working in: Administrators, Business & Projects Managers, Fare Filing Agents, Help Desk & Support Agents, Inventory / Revenue Managers, Reservation Agents, Ticketing Agents, Trainers

This course helps you use This course is also available in _ Amadeus Reservation Desktop Essential English _ Amadeus Reservation Desktop Web (ARD) _ Amadeus Revenue Integrity What equipment do you need? _ A computer, laptop or tablet. _ A high-speed internet connection (> 1MB). _ The Google Chrome browser or alternatively the Microsoft Edge browser. _ An Amadeus login (LSS), organization ID (IATA code) and password.

This course will explain the scope of the 1st- and 2nd-level help desk agents and will target an understanding of Incident Management and the Amadeus processes involved. It will describe how to support customers? internal, as well as external, agents in solving daily issues, including reservation, inventory, ticketing and other areas. It concentrates on basic functional troubleshooting and analysing the technical system settings and flows that users need to verify, by promoting the maximum use of all available references and tools, before escalating an issue to the SMC.

On this course you will learn how to: _ On Use this the course tools toyou troubleshoot will learn how on to: your own. This course covers the following topics: _ IdentifyUse the andtools troubleshoot to troubleshoot common on your Reservation own. _ ARDWeb: Specifications, access and credentials, issues. _ Identify and troubleshoot common Reservation ARDW vs central system issues, Warnings vs Error _issues. Identify and troubleshoot common Inventory issues. messages, Printing. _ Identify and troubleshoot common TicketingInventory issues.issues. _ PNR / RES: Common errors that can be identified _ Identify and troubleshoot common Ticketing issues. and resolved easily. Name modifications, Special service requests, PNR Sync and claims. _ Ticketing: Error messages, ITR problems, ET coupon controls. _ Security. _ Other cases: Schedule, availability, pricing issues, functional commands. _ TTY messages. _ Payments. _ Technical overview. _ Tips and recommendations. _ Dry-runs, Wrap-up and Open discussions.

Certification: Duration: Language: Level: Prerequisites: No 3 days English Fundamentals Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ 1st-level airline help desk agents. _ Successfully pass the Amadeus Reservation and Ticketing _ System administrators. Help Desk for Airlines course.

Optional: _ Complete the Amadeus Incident Management e-Learning (1 hour).

This course helps you use How the course is organised _ Altéa Administration _ 3 days of classroom training. _ Altéa Inventory and Code Share _ Amadeus Reservation Desktop Essential The last few details... _ Amadeus Reservation Desktop Web (ARD) _ To schedule a customized session, please contact: [email protected] _ Last update: April 2021

On this course you will learn how to: _ On Use this the course tools toyou troubleshoot will learn how on to: your own. This course covers the following topics: _ IdentifyUse the andtools troubleshoot to troubleshoot common on your Reservation own. _ ARDWeb: Specifications, access and credentials. issues. _ Identify and troubleshoot common Reservation _ PNR / RES: Common errors. _issues. Identify and troubleshoot common Inventory issues. _ Inventory. _ Identify and troubleshoot common TicketingInventory issues.issues. _ Ticketing: Error messages, ITR problems, ET coupon _ Identify and troubleshoot common Ticketing issues. controls. _ Security. _ Schedule, availability, pricing issues, functional commands. _ TTY messages, payments. _ Technical overview. _ Tips and recommendations.

Certification: Duration: Language: Level: Prerequisites: No 1 hour + 3 days English Fundamentals Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Help Desk agents and System Administrators _ Complete the Amadeus Incident Management e-Learning (1 hour). _ Successfully pass the Amadeus Reservation and Ticketing Help Desk for Airlines course.

This course helps you use How the course is organised _ Altéa Administration _ 1 hour of Amadeus Incident Management e-Learning. _ Altéa Inventory and Code Share _ 3 days of virtual trainings. _ Amadeus Reservation Desktop Web (ARD) What equipment do you need? _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) _ Headsets with microphones The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: July 2021

This course helps you to understand, configure and operate the Amadeus Sales Auditing module (ASA). This optional Amadeus Revenue Accounting module audits all sales, exchanges, and refund transactions performed by Amadeus, other GDS travel agencies, airline ATO/CTOs or GSA sales agents.

On this course you will learn how to: _On Understand this course and you use will thelearn ASA how to: module. This course covers the following topics: _ LearnUnderstand how to and set useup itsthe Amadeus ASA module. Business Rules to _ Audit of issuance, exchange and refund transactions meet_ Learn your how business to set up requirements. its Amadeus Business Rules to (Audit of Tickets and EMDs). _meet Work your on businessASA-related requirements. tasks. _ Sales Audit Amadeus Business Rules. _ Work on reportsASA-related generated tasks. by the ASA module. _ Sales Audit tasks and related Agency Memo creation. _ Work on reports generated by the ASA module. _ Sales Audit reports.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 3 days English Advanced Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Revenue accounting and Sales Auditing airline agents, _ Familiarity with airline business processes. subject-matter experts. _ Successfully pass the Amadeus Revenue Accounting _ Business Process Outsourcing providers. Certification training. _ Implementation managers, product managers.

This course helps you use How the course is organised _ Amadeus Revenue Accounting _ 3 days of Sales Auditing classroom training _ 1 day of Protation Optimization Tool training (optional) Related courses _ 1 days of Interline Auditing training (optional) _ Amadeus Revenue Accounting Certification [Classroom] What equipment do you need? _ For any course not held at Amadeus Sophia Antipolis, a laptop and a VPN connection to Amadeus are required. The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 3 days English Advanced Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines migrating to Amadeus Revenue Accounting _ Familiarity with airline business processes. including the Sales Auditing module. _ Successfully pass the Amadeus Revenue Accounting _ Revenue accounting and Sales Auditing airline agents, Certification training. subject-matter experts. _ Business Process Outsourcing providers.

This course helps you use How the course is organised _ Amadeus Revenue Accounting _ 3 days of Sales Auditing virtual training _ 1 day of Protation Optimization Tool training (optional) Related courses _ 1 days of Interline Auditing training (optional) _ Amadeus Revenue Accounting Certification (Virtual) What equipment do you need? [Blended Virtual] _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams via internet (not mobile) _ Headsets with microphones The last few details... _ To schedule a customized session, please contact: [email protected] _ Last update: May 2021

As a security administrator, control user authentication and access control across all Amadeus systems.

On this course, you will learn: _On What this course,is Amadeus you willSecurity learn: Management Through a set of interactive videos learn about user _ HowWhat to is createAmadeus user Security access Management access, user responsibility, partnerships with other _ How to removecreate user user access access organisations by using Amadeus Security Management _ How to manageremove user user access access (ASM). _ WhatHow to are manage partnerships user access _ HowWhat to are create partnerships partnerships _ How to removecreate partnerships partnerships _ How to remove partnerships

Certification: Duration: Language: Level: Prerequisites: No 1 hour + 10 minutes English Awareness No

Is this the course for you? This course is for: Airlines, Ground Handlers

In particular, those working in: Administrators, Help Desk & Support Agents, Security Administrators, Trainers

This course helps you use How the course is organised _ Amadeus Security Management 7 interactive lessons with a duration of 1 hour and 10 minutes. Related courses This course is also available in _ Local Security Management [e-Learning] English _ Amadeus Office Management [e-Learning] What equipment do you need? _ A computer, laptop or tablet. _ A high-speed internet connection (> 1MB). _ The Google Chrome browser or alternatively the Microsoft Edge browser. _ An Amadeus login (LSS), organization ID (IATA code) and password. The last few details... To get access to ASM, you will need to complete a 4-days instructor-led training and successfully pass the test.

Amadeus Security Management (ASM) provides authentication, access control and security administration across Amadeus products. This course describes the configuration of user access rights to allow users to work in the primary Altéa applications on the Amadeus Airline Retailing Platform.

On this course, you will learn how to: _On Navigate this course, through you thewill Amadeuslearn how Securityto: This course covers the following topics: Management_ Navigate through application. the Amadeus Security _ Organisation and User Management _Management Define the security application. setup for an airline. _ Reports and templates for massive actions _ IdentifyDefine the and security apply security setup for elements an airline. to allow access _ Reviewing the authentication process flow. to_ Identifyapplications and apply security elements to allow access _ Navigating ASM. to applications _ Identifying the tasks of the airline administrator. _ Defining data within the different applications. _ Creating and managing roles specific to your organisation. _ Allocating and duplicating roles, ACLs and preferences to consumers according to their job functions. _ Removing access rights, offices and organisational units. _ Managing partnerships between organisations. _ Deleting roles, offices and organisation units.

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 4 days English Certification No

Is this the course for you? Things you need for this course This course is for: Optional: _ Airline security administrators _ Familiarity with airline business processes and task distribution. _ Complete the e-Learning video (1h): Amadeus Security Management _ Complete the Local Security Management e-Learning (30mins) if your airline uses it.

This course helps you use How the course is organised _ Amadeus Security Management _ 4 days of classroom training Related courses The last few details... _ Amadeus Office Management Certification for Airlines _ To schedule a customised session, please contact: [email protected] [Classroom] _ Last update: May 2021 _ Amadeus Reservation and Ticketing Help Desk for Airlines [Classroom]

Certification: Duration: Language: Level: Prerequisites: Yes - pass mark: 85% 1 hour + 4 days English Certification Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Airlines in PSS migration _ Complete the Amadeus Security Management e-learning _ Airline security administrators (1h)

Optional: _ Familiarity with airline business processes and task distribution. _ Complete the Local Security Management e-Learning (30 mins) if your airline uses it.

This course helps you use How the course is organised _ Amadeus Security Management _ 1 hour of e-Learning _ 4 days of virtual training Related courses _ Amadeus Office Management Certification for Airlines What equipment do you need? _ High-speed internet connection (> 25 Mbps) (Virtual) [Virtual] _ Access to Zoom or MS Teams via internet (not mobile) _ Amadeus Reservation and Ticketing Help Desk for Airlines _ Headsets with microphones (Virtual) [Blended Virtual] The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

This course explains how to use, create, modify and share Smart Flows using both Command-based and Advanced language mode.

On this course, you will learn how to: _On Create this course, a Smart you Flow will learnusing howCommand-based to: mode This course covers the following topics: _ Create a Smart Flow using AdvancedCommand-based language mode _ Smart Flows Overview mode_ Create a Smart Flow using Advanced language _ Smart Flows Language mode _ Creating Smart Flows using Command-based mode _ Creating Smart Flows using Advanced Language mode _ Sharing Smart Flows

Certification: Duration: Language: Level: Prerequisites: No 1 day English Advanced Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: Airlines _ Knowledge of Amadeus Reservation and Ticketing cryptic commands In particular, those working in: Administrators, Help Desk & Support Agents, Reservation Optional: Agents, Ticketing Agents, Trainers _ A basic understanding of scripting methodology _ A basic understanding of Regular Expressions _ A basic understanding of HTML

This course helps you use How the course is organised _ Amadeus Reservation Desktop Essential _ 1 day of virtual training _ Amadeus Reservation Desktop Web (ARD) This course is also available in Related courses English _ Amadeus Reservation and Ticketing Cryptic Overview What equipment do you need? [Classroom] _ High-speed internet connection (>25 Mbps) _ Amadeus Reservation and Ticketing Cryptic Certification _ Access to Zoom or MS Teams via internet (not mobile) [Classroom] _ Headsets with microphone. The last few details... _ To schedule a customised session, please contact: [email protected] _ Last update: July 2021

This course helps you to understand and configure Amadeus Time Limits (ATL), a web-based tool integrated into the Amadeus Revenue Integrity Desktop.

On this course you will learn how to: _ On Explain this course the functional you will learnaspects how of to: the product. This course covers the following topics: _ IdentifyExplain the mainfunctional configuration aspects ofsettings. the product. _ Amadeus Time Limits Workflow. _ CreateIdentify andthe mainmaintain configuration the business settings. rules. _ Configuring Ticketing time limits compliance. _ Create and maintain the business rules. _ Configuring Amadeus Time Limits. _ Define Recalculation Configuration. _ Amadeus Time Limits business rules. _ Computation rules. _ Exemption rules. _ Extension rules. _ List Management. _ Production updates.

Certification: Duration: Language: Level: Prerequisites: No 30 minutes + 3 hours English Fundamentals Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: _ Revenue Integrity analysts. _ Complete the Amadeus Time Limits e-Learning (30 mins) _ Revenue managers. _ Trainers. Optional: _ Knowledge of airline distribution processes and Amadeus Availability, PNR and Ticketing features.

Related courses How the course is organised _ Amadeus Group Time Limits (Virtual) [Blended Virtual] _ 30 mins Amadeus Time Limits e-Learning _ 3 hours of virtual training What equipment do you need? _ High-speed internet connection (> 25 Mbps) _ Access to Zoom or MS Teams on a fixed-line or via internet (not mobile) _ Headsets with microphones The last few details... _ This course is available on request only. _ To schedule a customised session, please contact: [email protected] _ Last update: April 2021

This course introduces the Amadeus training techniques external trainers need to know and practice in order to deliver trainings on Amadeus solutions.

On this course you will learn how to: _On Use this tips course and techniquesyou will learn to howmaster to: the pedagogical This course covers the following topics: aspects_ Use tips of andtraining. techniques to master the pedagogical _ The training cycle. _aspects Write measurable of training. training objectives and present _ Training objectives. information_ Write measurable in a clear, training concise objectives and engaging and present manner. _ Training structure. _information Design and in delivera clear, structured concise and and engaging interactive manner. training _ How people learn. sessions_ Design toand meet deliver participant structured objectives and interactive and training _ Verbal and non-verbal communication. expectations.sessions to meet participant objectives and _ Learning styles. _expectations. Identify different behavioural styles and adapt training _ Handling questions. sessions_ Identify accordingly.different behavioural styles and adapt training _ Difficult situations. _sessions Give and accordingly. receive feedback to build on strong points _ Visuals aids. and_ Give identify and receiveand improve feedback weaker to build points. on strong points _ Our internal dialogue. and identify and improve weaker points.

Certification: Duration: Language: Level: Prerequisites: No 3 days English Fundamentals No

Is this the course for you? Things you need for this course This course is for: Optional: _ People who have little or no experience in delivering _ No specific experience in delivering training is required, training. although a general interest in education and learning is _ Experienced trainers wishing to refresh their skills. helpful.

How the course is organised _ During the course you will deliver two training sessions of 20 minutes each. _ You will receive impartial and constructive feedback on your delivery of the training sessions. The last few details... _ This course is available on request only. _ To schedule a customised session, please contact: [email protected] _ Last update: May 2021

As a reservation and ticketing agent, learn how to manage Electronic Miscellaneous Documents (EMD) using the Amadeus Central System.

You will learn: _You What will islearn: an EMD Through a set of interactive videos and games learn _ HowWhat to is issuean EMD an EMD how to issue, reissue and refund EMDs using cryptic _ How to reissueissue an a EMD ticket with a residual value using commands and Amadeus Ticket Changer (ATC). Amadeus_ How to reissueTicket Changer a ticket with (ATC) a residual value using _Amadeus How to manuallyTicket Changer reissue (ATC) a ticket with a Penalty EMD _ How to refundmanually a ticket reissue and a anticket EMD. with a Penalty EMD _ How to refund a ticket and an EMD.

Certification: Duration: Language: Level: Prerequisites: No 1 hour English Awareness Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: Airlines _ A basic knowledge of the Amadeus Central System.

In particular, those working in: Optional: Administrators, Fare Filing Agents, Help Desk & Support _ Some knowledge of ticketing concepts. Agents, Reservation Agents, Ticketing Agents, Trainers

This course helps you use How the course is organised _ Amadeus Reservation Desktop Essential There are five interactive lessons with a duration of 1 hour. _ Amadeus Reservation Desktop Web (ARD) This course is also available in English What equipment do you need? _ A computer, laptop or tablet. _ A high-speed internet connection (> 1MB). _ The Google Chrome browser or alternatively the Microsoft Edge browser. _ An Amadeus login (LSS), organization ID (IATA code) and password.

A self-paced learning on Amadeus FareXpert.

You will learn: _You What will islearn: FareXpert mark up and distribution? As an agent, learn how to manage fares using _ HowWhat to is mark-upFareXpert and mark redistribute up and distribution? fares. Amadeus FareXpert. Through a set of interactive _ How to displaymark-up net and fares redistribute in mark-up fares. and distribution. videos and exercises learn how to mark-up and _ How to display net fares in mark-up and distribution. distribute fares for your agency.

Certification: Duration: Language: Level: Prerequisites: No 45 minutes English Awareness Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: Airlines _ A basic knowledge of airline fares.

In particular, those working in: Fare Filing Agents

This course helps you use How the course is organised _ Amadeus FareXpert 3 interactive lessons and 1 practice lesson with a duration of 45 minutes. What equipment do you need? _ A computer or a tablette. _ A high-speed internet connection.

As an analyst, learn how to forecast and manage revenue in real-time with greater accuracy and therefore reduce distribution costs from non-productive bookings using an internet browser.

On this course, you will learn: _On What this course,are the Duplicateyou will learn: Segment Manager Through a set of e-Learning lessons, learn what the configurations?_ What are the Duplicate Segment Manager Duplicate Segment Manager configurations are, how to _configurations? How to navigate Duplicate Segment Manager read and interpret logs, how non-compliant PNRs are _ How to interpretnavigate DuplicateDuplicate SegmentSegment ManagerManager logs detected and which segments will be targeted for _ How to createinterpret Duplicate Duplicate Segment Segment Manager Manager business logs action, and how to create business rules using rules_ How to create Duplicate Segment Manager business Amadeus Revenue Integrity (ARI). _rules How Duplicate Segment Manager processes a PNR _ How Duplicate Segment Manager processes a PNR

Certification: Duration: Language: Level: Prerequisites: No 0 hour + 45 minutes English Awareness No

Is this the course for you? This course is for: Airlines

In particular, those working in: Administrators, Fare Filing Agents, Help Desk & Support Agents, Reservation Agents, Ticketing Agents, Trainers

This course helps you use This course is also available in _ Amadeus Revenue Integrity English What equipment do you need? _ A computer, laptop or tablet. _ A high-speed internet connection (> 1MB). _ The Google Chrome browser or alternatively the Microsoft Edge browser. _ An Amadeus login (LSS), organization ID (IATA code) and password.

As a local security administrator, control user authentication and access control on your Amadeus product.

On this course, you will learn: _On What this course,is Local youSecurity will learn: Management? Through a set of interactive e-Learning lessons, learn _ HowWhat to is createLocal Securityusers in Management?Local Security Management about user access, Digital DNA authentication, and _ How to managecreate users users in inLocal Local Security Security Management Management creating agreements using Local Security Management _ How to registermanage devices users in for Local Digital Security DNA Management (LSM). authentication_ How to register devices for Digital DNA _authentication How to create agreements in Local Security Management_ How to create agreements in Local Security _Management What is guest authentication? _ What is guest authentication?

Certification: Duration: Language: Level: Prerequisites: No 30 days English Awareness No

Is this the course for you? This course is for: Airlines, Ground Handlers

In particular, those working in: Administrators, Help Desk & Support Agents, Security Administrators, Trainers

This course helps you use This course is also available in _ Amadeus Security Management English Related courses What equipment do you need? _ Amadeus Office Management [e-Learning] _ A computer, laptop or tablet. _ A high-speed internet connection (> 1MB). _ The Google Chrome browser or alternatively the Microsoft Edge browser. _ An Amadeus login (LSS), organization ID (IATA code) and password. The last few details... To get access to ASM, you will need to complete a 4-days instructor-led training and successfully pass the test.

As a ground handler, create seat maps for airlines using Atléa Departure Control.

On this course, you will learn: _On How this tocourse, create you a seat will learn:map. Through a set of interactive videos learn how to create _ How to create a seat map. a seatmap using Amadeus Retailing Platform - Seatmap Management.

Certification: Duration: Language: Level: Prerequisites: No 5 minutes English Awareness No

Is this the course for you? This course is for: _ Agents performing ground handling activities at the airport.

This course helps you use How the course is organised _ Altéa Departure Control - Customer Management (CM) There is one interactive lesson with a duration of 5 minutes. _ Altéa Departure Control - Flight Management (FM) _ Amadeus Retailing Platform This course is also available in English What equipment do you need? _ A computer, laptop or tablet. _ A high-speed internet connection (> 1MB). _ The Google Chrome browser or alternatively the Microsoft Edge browser. _ An Amadeus login (LSS), organization ID (IATA code) and password.

As a ticketing manager, learn how to regulate and control your ticketing agreements and conditions using a graphical interface.

On this course, you will learn: _On What this course,is TCM? you will learn: Through a set of interactive e-Learning videos learn _ What is theTCM? Online application? what is TCM and what are TCM's sub-applications, _ HowWhat to is identifythe Online an airline'sapplication? preferences for e-ticket how to identify rule types, how to modify rule conditions display_ How tooptions. identify an airline's preferences for e-ticket and how to modify interline ticketing agreements using _display How tooptions. allow or restrict issuance of infant tickets. Ticketing Configuration Manager (TCM). _ How to allow or disallowrestrict issuance mandatory of infantFOID tickets.at time of issuance._ How to allow or disallow mandatory FOID at time of _issuance. What is the Interline sub-application? _ HowWhat to is identifythe Interline the interline sub-application? agreements between a validating_ How to identifycarrier andthe interlinean interline agreements partner. between a _validating How to identifycarrier andan airline's an interline distribution partner. conditions for specific_ How to GDS identify and an countries. airline's distribution conditions for specific GDS and countries.

Certification: Duration: Language: Level: Prerequisites: No 30 minutes English Awareness No

Is this the course for you? This course is for: Airlines

In particular, those working in: Administrators, Help Desk & Support Agents, Reservation Agents, Ticketing Agents, Trainers

This course helps you use How the course is organised _ Amadeus Reservation Desktop Essential There are eight lessons with a duration of 30 minutes. _ Amadeus Reservation Desktop Web (ARD) _ Amadeus Retailing Platform This course is also available in English What equipment do you need? _ A computer, laptop or tablet. _ A high-speed internet connection (> 1MB). _ The Google Chrome browser or alternatively the Microsoft Edge browser. _ An Amadeus login (LSS), organization ID (IATA code) and password.

As a reservation agent, learn how to manage ticket issuance using the Amadeus central system.

You will learn: _You How will to learn: issue a ticket Through a set of interactive videos and games learn _ How to displayissue a andticket read a TST how to issue, reissue and refund e-tickets and _ WhatHow to is displayan EMD and read a TST Electronic Miscellaneous Documents (EMDs) using _ HowWhat to is reissuean EMD a ticket with a residual value using cryptic commands. Amadeus_ How to reissueTicket Changer a ticket with (ATC) a residual value using _Amadeus How to manuallyTicket Changer reissue (ATC) a ticket with a penalty EMD _ How to refundmanually a ticket reissue and a anticket EMD. with a penalty EMD _ How to refund a ticket and an EMD.

Certification: Duration: Language: Level: Prerequisites: No 1 hour English Awareness Yes

Is this the course for you? Things you need for this course This course is for: Prerequisites: Airlines _ A basic knowledge of the Amadeus Central System. _ A basic knowledge of the airline travel industry and ticketing In particular, those working in: concepts. Administrators, Fare Filing Agents, Help Desk & Support Agents, Inventory / Revenue Managers, Reservation Agents, Space Controllers / SKD Managers, Ticketing Agents, Traffic Operators, Trainers

This course helps you use How the course is organised _ Amadeus Reservation Desktop Essential There are six interactive lessons with a duration of 60 _ Amadeus Reservation Desktop Web (ARD) minutes. This course is also available in English What equipment do you need? _ A computer, laptop or tablet. _ A high-speed internet connection (> 1MB). _ The Google Chrome browser or alternatively the Microsoft Edge browser. _ An Amadeus login (LSS), organization ID (IATA code) and password.