Introduction ______3 Tourist accommodation ______4 Accommodation offer ______4 Tourist arrivals and overnights ______7 Meeting industry ______29 Supply of meeting rooms ______29 Number of meetings of international associations - UIA ______30 Number of meetings of international associations - ICCA ______31 Trade fairs and shows ______32 Cultural tourist services ______33 Cultural offer in museums and tourist attractions ______33 Number of visitors in museums and attractions ______33 Guided tours and Greeters ______34 Special and regular events in ______35 Transport ______37 Airports ______37 Brussels Airport – Zaventem ______38 Railway ______39 Accessibility performance of Brussels ______40 Sustainable tourism ______42 Offer of eco-certified accommodations ______42 Villo ______43 Green spaces ______44 Persons with reduced mobility ______46

Observatory for tourism in Brussels Page 2. Introduction

Since 2011, the Brussels Tourism Observatory has been incorporated into the Research & Development department of VISITBRUSSELS in the context of a partnership with Wallonia- Brussels Tourism and Toerisme Vlaanderen.

This service, devoted to statistics on and studies of tourism in Brussels, collects and processes data from, among others, the FPS Economy, the Cocof, MKG Hospitality, TourMIS, and tourist service providers like the various museums and attractions - efficient partnerships and a methodology acknowledged by all the Brussels tourist sectors.

Monthly barometers (overnights from the FPS Economy, occupancy rates of hotels, and figures for visits to museums/attractions) are now sent to those involved in tourism, allowing them to take the temperature of the sector regularly. All these reports are available via the pages of the Brussels Tourism Observatory (http://visitbrussels.be/bitc/BE_fr/observatory/annual-reports.do ).

Supported by the figures and graphs cited in this annual report, Brussels can boast of an excellent 2011 showing a new increase in the number of overnights, with growth by +7.5%, equal to that of the preceding year, while other European cities have only progressed by 4.2% on average.

Despite a difficult international economic context, tourism in Brussels is therefore well on the way to achieving the objective set in 2010: to double its number of overnights by 2020 and so achieve (or even exceed) the symbolic number of 10 million, thus raising leisure and meeting tourist visits to Brussels to the current level of those for Vienna or Amsterdam.

Among other significant indicators, we note that visits by businesspeople confirm the position of Brussels as the European market leader for meetings of international associations (Union of International Associations).

Viviane Jacobs Patrick Bontinck Peter De Wilde Director-General CEO CEO Wallonia-Brussels Tourism VISITBRUSSELS Toerisme Vlaanderen

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Tourist accommodation

Accommodation offer

Offer of tourist accommodations

Type Number of Number of rooms Capacity in beds/ establishments bedplaces

Hotels 188 16 748 33 870 bedplaces

Youth hostels 11 211 1 573 beds

Recognised Bed & Breakfasts 97 172 373 bedplaces

Bed & Breakfasts affiliated with 160 246 477 bedplaces Bed & Brussels

Apartment-Hotels (estimate) 100 6 500 Sources: Hotels and Youth Hostels: DGSEI/Recognized B&B’s: Cocof/B&B’s affiliated with Bed & Brussels: Bed & Brussels/Apartment-Hotels: estimate from the Brussels Observatory for Tourism (2009)

Offer of hotels

Type Number of Number of rooms Capacity in bedplaces establishments

Hotels 188 16 748 33 870 Category: 5***** 20 3 947 7 924 4**** 47 6 406 12 985 3*** 57 4 641 9 333 2** 36 992 2 015 1* 14 366 745 Not classified 14 396 868

Capacity in number of rooms : <25 45 706 1 526 25 – 99 85 4 531 9 216 100 – 249 45 7 150 14 376 250 and more 13 4 361 8 752 Source: DGSEI

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Number of establishments by municipality and by rooms or bed capacity

Hotels Youth Hostels Recognized Municipality Total 5 4 3 2 1 Non- (bed capacity) B&Bs ***** **** *** ** * clas. Brussels City 98 13 27 26 20 7 5 5 17 8 877 2 561 3 200 2 270 516 176 2 561 678 38 Saint-Gilles 24 1 6 8 2 3 4 7 1 895 50 751 782 100 76 136 14 Ixelles 16 2 5 5 1 1 2 1 5 1 497 531 637 265 22 13 29 160 11 Saint-Josse-ten- 13 1 3 6 1 1 1 1 Noode 1 986 533 794 591 14 18 36 240 Schaerbeek 9 1 2 4 2 17 645 354 49 159 83 24 Anderlecht 6 1 4 1 3 438 60 346 32 6 Etterbeek 5 1 1 1 1 1 9 296 149 51 47 27 22 16 Woluwe-Saint- 5 2 1 2 4 Lambert 348 287 19 42 9 Evere 4 2 1 1 1 466 326 120 20 2 Watermael- 2 1 1 5 Boitsfort 17 11 6 8 Ganshoren 2 1 1 2 49 30 19 3 Woluwe-Saint- 1 1 4 Pierre 63 63 6 Uccle 1 1 5 101 101 6 Forest 1 1 3 40 40 6 Jette 1 1 4 24 24 4 Molenbeek-Saint- 0 2 1 Jean 241 1 Auderghem 0 1 8 164 13 Koekelberg 0 1 1 90 2 Berchem-Sainte- 0 1 Agathe 3

Total 188 20 47 57 36 14 14 11 172 Sources: Hotels and Youth Hostels: DGSEI/Recognized B&Bs: Cocof

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Hotels planned

Name of the project Comments Municipality Size Date Tanglia Hotel (5*****) Renovation of Woluwe-Saint-Lambert 181 rooms 02-2013 Sodehotel (4****) (UCL St Luc) (126 previously) Pullman Midi Hotel (4****) New hotel Saint-Gilles 237 rooms + 10 3rd quarter (South Station) meeting rooms 2013 Astoria Hotel (5*****) Renovation of the Brussels City 142 rooms 2014 Astoria Hotel (Rue Royale) (109 previously) Motel One Royale 120 (2**) Reallocation of the Brussels City 490 rooms 2014 offices of “Le Soir” (Rue Royale) +210 m² of shops newspaper Nexity New hotel Etterbeek 110 rooms 2014 (Rue Belliard) Gésu (5*****) New hotel Saint-Josse 75 rooms + 2015-2016 conference rooms and parking Source: CBRE / Observatory for Tourism in Brussels

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Tourist arrivals and overnights

All types of accommodation

Summary of occupation - 2011

Data % of total 2010-2011 variation Arrivals 3 182 938 +6.1% Overnights 5 971 663 +7.5% Average length of stay 1.88 days +1.3%

Leisure overnights 2 798 155 46.9% +3.0% Professional overnights 3 173 508 53.1% +11.8%

Overnights in hotels 5 637 256 94.4% +7.2% Overnights in youth hostels 334 407 5.6% +11.5% Overnights in B&Bs* 15 040 +9.3%

Hotels - occupancy rate 70.4% +0.9 points Hotels - average price € 109.90 +4.1% Hotels - RevPAR € 77.37 € +5.5%

Overnights from 1 193 396 20.0% +12.7% Overnights from foreign 4 778 267 80.0% +6.2% countries - 776 367 13.0% +7.4% - Great Britain 486 140 8.1% -1.6% - Spain 453 355 7.6% +7.9% - Germany 415 259 7.0% +0.3% - United States 350 950 5.9% +9.2% Source : Arrivals and overnights: DGSEI – Overnights in B&Bs : Bed & Brussels (the data from B&Bs are NOT included in the total as they don’t cover the entire market) - occupancy rates and prices of hotels: MKG Hospitality

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Total overnights since 2000

Source: DGSEI

Overnights by reason since 2000

Source: DGSEI

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Overnights by municipality (2011) – Brussels and surroundings

Note: For confidentiality reasons, some municipalities are not reported as they contain too few accommodation establishments.

Source: DGSEI

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Source: DGSEI

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Overnights by country of origin - 2011

Note: the arrows in the second column show the variation in market position from 2010 to 2011.

Source: DGSEI

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Overnights - Comparison and variation, 2010-2011

Source: DGSEI

Total overnights by month in all types of accommodations

Source: DGSEI

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Overnights by type of accommodation - 2011

Source: DGSEI

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Overnights 2011 and variation 2010-2011 - comparison by market

Note: the blue line represents the average variation for all countries

Source: DGSEI

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Variation in overnights by reason and by country

Belgium

Source: DGSEI

France

Source: DGSEI

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United Kingdom

Source: DGSEI

Spain

Source: DGSEI

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Germany

Source: DGSEI

Netherlands

Source: DGSEI

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BRIC Countries (Brazil, Russia, India and China)

Source: DGSEI

National comparison

Overnights in other Belgian cities

Source: DGSEI

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European comparison

Overnights in other European cities - total overnights

Note: a * indicates that the type of accommodation included in the total is different from that in Brussels.

Source: ECM

Overnights in other European cities - international overnights

Note: a * indicates that the type of accommodation included in the total is different from that in Brussels.

Source: ECM

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Share of international overnights in the main European cities

Note: a * indicates that the type of accommodation included in the total is different from that in Brussels.

Source: ECM

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Hotels

Overnights by month in hotels

Source: DGSEI

Occupancy rates and prices

Source: MKG Hospitality

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Source: MKG Hospitality

Occupancy rates and prices by area and hotel categories

Source: MKG Hospitality

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Occupancy rates and average prices as a function of variation in the offer

Source: MKG Hospitality and DGSEI

Overnights by hotel category

Source: DGSEI

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Leisure/professional overnights by hotel category

Source: DGSEI

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Hotel overnights by country

Source: DGSEI

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Youth hostels

Overnights in youth hostels

Source: DGSEI

Overnights by country in youth hostels

Source: DGSEI

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Bed & Breakfasts

2010 2011 Var. Arrivals 5.491 5.480 -0.2% Overnights 13.313 15.040 13.0% Average length of stay 2.4 days 2.7 days Source: Bed & Brussels

Overnights by month in Bed & Breakfasts

Source: Bed & Brussels

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Overnights by country in Bed & Breakfasts

Source: Bed & Brussels

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Meeting industry

Supply of meeting rooms

Meeting rooms in venues (Brussels and surroundings)

Type of rooms More 500 to 250 to 100 to Less Capacity of the largest room than 1000 500 250 than 1000 100 Banquet Theatre Theatres and 5 5 5 2 0 800 8.000 concert halls Conference and 4 3 4 7 8 5000 6000 exhibition centres Historical 5 7 14 30 21 3000 1700 buildings and museums Modern and 2 8 15 14 17 1500 1000 contemporary buildings Cultural/sport 1 5 5 12 4 1000 800 centres

Source: Let’s Meet 2012 - VISITBRUSSELS

Meeting rooms in hotels (in Brussels and surroundings)

Hotel category Number of hotels Capacity of the largest room with at least one meeting room Banquet Theatre 5-Star Hotels 13 850 1050 4-Star Hotels 54 715 825 3-Star Hotels 47 350 400 2-Star Hotels 2 90 130

Source: Let’s Meet 2012- VISITBRUSSELS

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Number of meetings of international associations - UIA

UIA = Union of International Associations

Source: U.I.A.

The UIA includes in its statistics meetings organised or sponsored by the international organisations listed in the Directory of International Organisations and the International Congress Calendar. The selection criteria for these meetings are:  Minimum of 300 participants  Minimum 40% foreign participants  Minimum 5 different nationalities  Minimum duration: 3 days

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Number of meetings of international associations - ICCA

ICCA = International Congress and Convention Association

Source: I.C.C.A.

The data published by the ICCA include data on meetings of international associations which fulfil the following criteria:  Minimum of 50 participants  Organised on a regular basis in at least three different countries  Minimum of three different nationalities among participants

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Trade fairs and shows

Attendance at shows and trade fairs in Brussels in 2011

Name Place Dates 2011 Public, Prof. or Visitors Mixed European Motor Show Brussels Expo 14-23.01 Public 383 000 Batibouw Brussels Expo 24.02-6.03 Public & Prof. 363 000 Salon de l'Alimentation Brussels Expo 8-23.10 Public 154 500 Brussels Holiday Show Brussels Expo 3-7.02 Public 114 000 Foire du Livre Tour & Taxis 17-21.02 Public 72 000 European Seafood Brussels Expo 3-5.05 Prof. 45 000 Art Brussels Brussels Expo 28.04-1.05 Public 40 000 Creativa Brussels Expo 17-20.03 Public 38 000 BRAFA - Antiques Fair Tour & Taxis 21-30.01 Public 38 000 Estetika Brussels Expo 2-4.04 + 8- Prof. 36 600 10.10 Mobicar Brussels Expo 29.10-6.11 Public 33 000 Eurantica Brussels Brussels Expo 25.03-3.04 Public 26 000 Zenith Brussels Expo 15-19.11 Public 25 000 Japan Expo Tour & Taxis 11.2011 Public 24 000 Horeca Life Tour & Taxis 03.2011 Prof. 22 000 Artisanart Tour & Taxis 11.2011 Public 8 000

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Cultural tourist services

Cultural offer in museums and tourist attractions

In 2011, Brussels had 107 museums, four attractions and one multicultural centre.

In 2011, opening of the Museum of Letters and Manuscripts (September) and the Parlamentarium (October).

With 107 museums, Brussels is in third place in Europe, after Berlin (133) and London (115). After Brussels come Vienna, Budapest and Madrid (Source: Eurostat - Urban Audit).

Number of visitors in museums and attractions

Source: VISITBRUSSELS

Based on a panel of 27 museums and attractions, attendance reached 1.84 million visitors in 2011, an increase of 6.3% compared to 2010.

Museums and attractions included in this panel: Aquarium of Brussels, Atomium, Bruxella 1238, Belgian Comic Strip Centre, Coudenberg, Jacques Brel Editions, Experience Brussels, City of Brussels Museum (King’s House), Horta House, MIM (Musical Instruments Museum), Belgian Museum of Freemasonry, BELvue Museum, National Bank Museum, Halle Gate Museum, Children’s Museum, Museum of Letters and Manuscripts, Museums of the Far East, Cinquantenaire Museum (MRAH), Museum of Costume and Lace, Toy Museum, René Magritte Museum, Schaerbeek Beer Museum, van Buuren Museum, Museum of Natural Sciences, Museum for Old Techniques, Parlamentarium and Planetarium.

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Guided tours and Greeters

In 2011-2012, Charlotte Raymond, a student at IGEAT, conducted an in-depth study on the guided tour sector in Brussels from a supply and demand perspective.

Here are the main conclusions:

- Seventy-two organisations offer guided tours in Brussels. - Approximately 14,000 tours were conducted in 2011. - These tours accommodated more than 290,000 people. - Belgians were the most heavily represented (around 70%), followed by the French, English, German and Dutch.

Greeters are volunteer residents with a passion for Brussels who share their time to show visitors their favourite things, their best tips and their vision of Brussels. They allow visitors to discover various facets of Brussels, ranging from exploration of a neighbourhood to trying a local beer, to walks through green areas or little-known sites. The accent is on authenticity and cultural exchange.

The network of Greeters has approximately 80 members and has hosted over 700 tourists since its creation in May 2010.

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Special and regular events in Brussels

Special events

Visitors Name Place Dates Days 80,041 Luc Tuymans BOZAR 18.02-8.05 79 53,891 Venetian and Flemish BOZAR 11.02-8.05 86 Masters 36,909 Jeff Wall BOZAR 27.05-11.09 107 29,803 Progress came from the sky MRAH 30.09-26.02 125 - the Story of Sabena 26,980 Indios no Brasil MRAH 14.10-15.04 153 25,338 Between Hell and Heaven MRAH 2.12-26.02 122 22,000 Taratata Place des 21.01 1 Palais 15,641 Power of Fantasy BOZAR 24.06-18.09 86 12,266 The Etruscans in Europe MRAH 9.10 - 24.04 167

Regular paid events

Visitors Name Place Dates Days 105,000 Brussels Summer Festival various in the city 11-22.08 12 76,000 Couleur Café Tour & Taxis 24-26.06 3 72,000 Foire du Livre Tour & Taxis 17-21.02 5 57,097 International Fantastic Film Tour & Taxis 7-19.04 13 Festival 46,376 Memorial Van Damme King Baudouin 16.09 1 Stadium 31,795 Nuits Botanique Botanique 10-23.05 14 30,000 Brosella Théâtre de 9-10.07 2 Verdure 22,550 Art Nouveau Biennial various in the city 4 weekends in 8 Oct. 21,500 Kunstenfestivaldesarts various in the city 6-28.05 23

21,328 Festival Anima Flagey 4-13.03 10 18,000 Nocturnes des Musées various museums Sep-Dec 13 Thursdays 15,000 Museum Night Fever various museums 26.02 1

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Regular free events

Visitors Name Place Dates Days 1,500,000 Winter Wonders Place St- 25.11 - 1.01 37 Catherine & surrounding streets 1,500,000 Kermesse of Brussels Boulevard du 16.07 - 21.08 31 Midi 300,000 Euroferia Andaluza Atomium 1-5.06 5 250,000 Bruxelles les Bains Quai des 1.07-7.08 33 Péniches 250,000 Brussels Jazz Marathon various places 27-29.05 2 188,000 Tour of the Royal Palace Place des 26.07 - 11.09 43 Palais 65,000 Comic Strip Festival various places 10-11.09 2 90,000 Nuit Blanche various places 1.10 1 30,000 20 Km of Brussels Around the city 29.05 1 runners + 150,000 spectators 10,181 Brussels Marathon Around the city 2.10 1 runners and other races + 11,000 spectators

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Transport

Airports

Number of passengers in the airports

Source: Brussels Airport / Brussels South Charleroi Airport

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Brussels Airport – Zaventem

Destination routes from and to Zaventem

Continent All year In season New in Discontinued 2011 in 2011 Europe 96 43 7 9 Africa 43 2 1 0 Middle East 8 0 1 0 Latin America 8 0 1 2 North America 8 0 0 0 Asia-Pacific 8 0 1 2 TOTAL 171 45 11 13 Source: Brussels Airport

Passengers by month

Source: Brussels Airport

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Top 10 destinations from and to Brussels (by number of passengers)

Europe Outside Europe 2010 2011 Var. 2010 2011 Var. Madrid 566 873 580 280 2.4% New York* 571 001 581 658 1.9% London* 489 810 517 519 5.7% Casablanca 143 716 192 835 34.2% Rome* 460 127 514 507 11.8% Chicago 236 840 189 997 -19.8% Geneva 445 035 514 158 15.5% Tel Aviv 158 548 169 098 6.7% Barcelona 448 151 508 726 13.5% Washington 93 365 152 754 63.6% Milan* 397 161 469 198 18.1% Montreal 100 336 149 420 48.9% Frankfurt 406 901 462 180 13.6% Abu Dhabi 125 366 148 916 18.8% Copenhagen 386 108 437 424 13.3% Toronto 138 191 136 630 -1.1% Antalya 396 524 432 922 9.2% Delhi 131 231 130 601 -0.5% Berlin* 330 147 415 083 25.7% Mumbai 123 876 130 071 5.0% *for all the city’s airports

Source: Brussels Airport

Railway

For confidentiality reasons, the SNCB/NMBS does not wish to provide information about its HST to Brussels (Thalys/Eurostar).

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Accessibility performance of Brussels

In its Urban Audit, Eurostat carries out a comparison of 378 cities in Europe according to various accessibility criteria.

Multimodal accessibility index Top 10 (EUR-27 = 100) 1 Frankfurt am Main 190 2 Düsseldorf 187 3 Darmstadt 180 4 Mainz 179 5 Mülheim a.d.Ruhr 177 6 Brussels 177 7 Paris 177 8 Wiesbaden 175 9 Amsterdam 171 10 Essen 169

Index of accessibility by air Top 10 (EU-27=100) 1 Frankfurt am Main 187

2 Düsseldorf 184 3 Darmstadt 178 4 Brussels 177 5 Mainz 175 6 Paris 175 7 Amsterdam 175 8 Wiesbaden 173 9 Mülheim a.d.Ruhr 172 10 Stevenage 167

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Index of accessibility by road Top 10 & Brussels (EU-27 = 100) 1 Bochum 209 2 Mülheim a.d.Ruhr 208 3 Cologne 207 4 Essen 207 5 Düsseldorf 207 6 Dortmund 207 7 Frankfurt am Main 199 8 Mönchengladbach 197 9 Moers 194 10 Darmstadt 194 ...... 19 Brussels 186

Index of accessibility by rail Top 10 (EU27=100) 1 Cologne 236 2 Düsseldorf 233 3 Frankfurt am Main 230 4 Paris 225 5 Mülheim a.d.Ruhr 225 6 Mönchengladbach 223 7 Mainz 223 8 Essen 220 9 Brussels 217 10 Bonn 214

Source: Eurostat – reference period: 2003-2006

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Sustainable tourism

Offer of eco-certified accommodations

Lodging

Green Key Four Points by Sheraton Ibis Brussels Centre Gare du Midi NH Hotel du Grand Sablon NH Stephanie Radisson Blu EU Radisson Blu Royal

Source: Let’s Meet 2012 - VISITBRUSSELS

Ecodynamic Enterprise Label 3-Star Label Radisson Blu Royal Hotel Silken Berlaymont Brussels 2-Star Label Crowne Plaza Brussels City Center Four Points by Sheraton Le Méridien Brussels Le Plaza Brussels Martin’s Central Park NH Hotel du Grand Sablon NH Stephanie Radisson Blu EU Sheraton Brussels

Sleepwell – Espace du Marais (Youth Hostel) 1-Star Label (The) Dominican Hilton Brussels City (Hotel) La Légende Pacific Café Hotel Rocco Forte Amigo Saint Nicolas Stanhope Hotel

Source: Let’s Meet 2012 - VISITBRUSSELS

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Meeting venues

Ecodynamic Enterprise Label 3-Star Label National Bank of Belgium (Brussels-Grand Place) 2-Star Label Ancienne Belgique (Brussels Grand-Place) La Monnaie – Opera House (Brussels Grand-Place) Public Transport Museum (Woluwe-Saint-Pierre) The “Theatre” - Hotel Le Plaza (Brussels-Rogier) 1-Star Label ING Belgium (Etterbeek) Museum of Natural Sciences (European Quarter)

Source: Let’s Meet 2012- VISITBRUSSELS

Villo

Villo is the name of the public bicycle rental system in Brussels.

2010 2011 Variation Number of bikes to rent 2 000 2 400 + 20% Number of stations 162 174 + 7.4% Number of bike stands 3 929 4 214 + 7.3%

Number of long-term 23 967 26 743 +11.6% subscribers Number of short-term 70 479 144 340 +104.8% subscribers Total number of subscribers 94 446 171 083 +81.1%

Number of rentals by long-term 745 021 1 829 393 + 145.6% subscribers Number of rentals by short- 126 895 260 210 +105.1% term subscribers Total number of rentals 871 916 2 089 603 +140.7% Source: Villo 2011 Annual Report

Geographical distribution of the subscribers Brussels 85.06% Belgium outside Brussels 14.31% Foreign 0.63% Source: Villo 2011 Annual Report

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Green spaces

The Brussels-Capital Region has more than 8,500 ha of green spaces, or more than half its total area (16,138 ha) distributed as follows:

Others 12

Agricultural Private Lands Gardens 7 32

Wasteland 7

Private domains 10

Parks and Woods and Green Spaces Forests 12 20 Source: IBSA

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Reserves With a view to protecting biodiversity in Brussels, 14 nature reserves (130 ha) and 2 forest reserves (112 ha) have been designated within the Brussels-Capital Region. Within the Brussels Region are three major types of nature reserves:

Nature reserves  The Moeraske  Ganshoren marshes  Jette marshes  Poelbos  Laerbeek wood  Zavelenberg  The reed beds of Parc des Sources  Kinsendael-Kriekenput  Rouge-Cloître nature reserve  Vallon des Enfants Noyés  Vallon du Vuylbeek  Vallon des Trois-Fontaines  Pinnebeek pond  Vogelzangbeek

Archaeological reserves  The archaeological reserve of the Tumuli  The archaeological reserve of ‘Boitsfort-Etang’

Forest reserves  The forest reserve of Rouge-Cloître  The forest reserve of Gripensdelle

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Persons with reduced mobility

Transport - Metro  1/3 of the metro stations are equipped with lifts  Tactile paving slabs along the quays and floor marking systems along with signboards in Braille in all the metro stations.  There are visual and spoken announcements in all the metro trains. Transport - Bus  All bus lines operate with low-floor buses.  In January 2012, bus line 71 was the only line considered accessible. Transport - Tram  The new T3000 and T4000 type tramways are all equipped with a fitted-out area inside.  Voice synthesis is also operational on these vehicles.

Transport - Taxis  One hundred Brussels PRM taxis are equipped to carry wheelchairs.

Transport - Trains  For travel in Belgium, SNCB Mobility provides persons with reduced mobility a free assistance service especially designed to simplify train travel from the departure station to the arrival station. This service is available from the first to the last train, 7 days a week, in 131 stations in Belgium.  114 stations are accessible to persons with reduced mobility, with or without a wheelchair.  17 stations collaborate with taxi companies for transport of persons in a wheelchair from a station without assistance to a station offering assistance.

Museums  32 museums are accessible to persons with reduced mobility.

Hotel Industry  75 hotels and youth hostels are accessible to persons with reduced mobility.

Source: Guide Brussels for All – AMT Concept

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