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Faqs for LTE Roaming 1

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Faqs for LTE Roaming 1 FAQs for LTE Roaming 1. What is LTE roaming? LTE Roaming, also commonly known as 4G Roaming, offers faster speed than 3G. Customers on Singtel’s 4G network will be able to seamlessly roam & enjoy a consistent 4G experience enabling rich content data applications with our overseas preferred operators. 2. Which destinations offer LTE roaming? We have plans to partner with more operators in the near future to offer LTE roaming in more destinations. Following are the destinations currently available: 1. South Korea – SK Telecom (wef 01 Mar 2013) 2. Philippines – Globe Telecom (wef 03 July 2013) 3. Hong Kong – CSL (wef 03 September 2013) 4. Malaysia – Maxis (wef 18 October 2013) 5. Australia – Optus (wef 11 November 2013) 6. Switzerland – Swissom (wef 19 February 2014) 7. Japan – Softbank Mobile (wef 06 March 2014) 8. China – China Mobile (wef 28 May 2014) 9. Saudi Arabia – Mobily (wef 7 July 2014) 10. Canada – Bell Mobility (wef 17 July 2014) 11. Hong Kong – PCCW (wef 29 July 2014) 12. Taiwan – Taiwan Mobile (wef 12 August 2014) 13. Belgium – Belgacom (Proximus) (wef 27 August 2014) 14. UK – Everything Everywhere (wef 9 September 2014) 15. Canada – Telus (wef 29 September 2014) 16. Brunei – DST (wef 30 September 2014) 17. New Zealand – Spark NZ (wef 16 October 2014) 18. UAE – Etisalat (wef 16 October 2014) 19. Spain – Telefonica (wef 16 October 2014) 20. Netherlands – KPN (wef 3 November 2014) 21. Norway – Telenor (wef 25 November 2014) 22. France – Bouygues (wef 2 December 2014) 23. Indonesia – Telkomsel (wef 8 December 2014) 24. Israel – Cellcom (wef 16 December 2014) 25. Brazil – Claro (wef 27 January 2015) 26. Germany – Telekom (wef 23 March 2015) 27. Spain – Orange (wef 24 March 2015) 28. Ireland – Vodafone (wef 9 April 2015) 29. Romania – Vodafone (wef 9 April 2015) 30. South Africa – Vodacom (wef 7 May 2015) 31. Russia – VimpelCom (wef 8 June 2015) 32. Qatar – Ooredoo (wef 8 June 2015) 33. Moldova – Orange (wef 8 June 2015) 34. Fiji – Digicel (wef 11 June 2015) 35. Netherlands – Vodafone (wef 16 July 2015) 36. Spain – Vodafone (wef 16 July 2015) 37. France – Orange (wef 20 July 2015) 38. Greece – Vodafone (wef 29 July 2015) 39. Czech Republic – Vodafone (wef 26 August 2015) 40. Macau – CTM (wef 8 October 2015) 41. Malaysia – Digi (wef 31 December 2015) 42. Thailand – AIS (AWN) (wef 19 January 2016) 43. India – Bharti Airtel (wef 3 February 2016) 44. Austria – T-Mobile (wef 17 February 2016) 45. Estonia – EMT (wef 18 February 2016) 46. Japan – NTT DoCoMo (wef 14 March 2016) 47. Luxembourg – Tango (wef 14 March 2016) 48. Sri Lanka – Dialog Axiata (wef 5 April 2016) 49. Finland – TeliaSonera (wef 14 April 2016) 50. Oman – Omantel (wef 18 April 2016) 51. Thailand – True Move (wef 20 April 2016) 52. USA – AT&T (wef 22 April 2016) 53. Hungary – Magyar Telekom (T-Mobile) (wef 17 May 2016) 54. Italy – TIM Italia (wef 17 May 2016) 55. USA – T-Mobile (wef 26 May 2016) 56. Israel – Pelephone (wef 26 May 2016) 57. Poland – T-Mobile (wef 8 June 2016) 58. Germany – Telefonica (wef 14 June 2016) 59. Jersey – Jersey Telecom (wef 14 June 2016) 60. Portugal – MEO (wef 21 June 2016) 61. Czech Republic – Telefonica O2 (wef 28 June 2016) 62. Greece – Cosmote (wef 10 November 2016) 63. Myanmar – Ooredoo (wef 23 November 2016) 64. Mexico – Telcel (wef 6 December 2016) 65. Sweden – TeliaSonera (wef 15 December 16) 66. Turkey – Turkcell (wef 15 December 16) 67. Brazil – TIM BRASIL (wef 16 December 16) 68. Iceland – Siminn (wef 22 December 16) 69. Estonia – Elisa (wef 22 December 16) 70. Mexico – Movistar (Telefonica Moviles) (wef 13 January 17) 71. Slovak Republic – Slovak Telecom (wef 23 January 17) 72. Italy – Vodafone (wef 2 February 17) 73. Kuwait – Zain (wef 2 February 17) 74. Croatia – VIPnet (wef 7 March 17) 75. Mauritius – Emtel (wef 21 March 17) 76. Bulgaria - M-Tel GSM (Mobiltel) (wef 21 March 17) 77. Norway – Telia (wef 28 March 17) 78. Denmark – Telenor (wef 28 March 17) 79. Cambodia – Cellcard (CamGSM) (wef 5 April 17) 80. Sweden – Telenor (wef 11 May 17) 81. Bahrain – Batelco (wef 15 May 17) 82. Uzbekistan – Unitel (wef 15 May 17) 83. Denmark - Telia Danmark (wef 9 June 17) 84. Hong Kong – SmarTone (wef 29 June 17) 85. Bulgaria – Telenor (wef 29 June 17) 86. Switzerland – Sunrise (wef 31 July 17) 87. Mongolia – Unitel (wef 31 July 17) 88. Slovenia – A1 Slovenija (wef 3 August 17) 89. Serbia – VIP Mobile (wef 3 August 17) 90. China – China Unicom (wef 11 September 17) 91. Argentina – Telefonica (wef 11 September 17) 92. Lithuania – Omnitel (wef 20 September 17) 3. What data roaming plans can I sign up for in order to enjoy LTE roaming? Customers can sign up for a DataRoam Unlimited Daily Plan to enjoy LTE roaming on supported destinations from $19/day. Please refer to www.singtel.com/dataroam for more information on other data roaming plans available. 4. What are the pre-requisites to sign up for a roaming plan to use LTE roaming? Only postpaid mobile customers and Broadband on Mobile customers fulfilling the following requirements are eligible to sign up for a DataRoam Plan: AutoRoam or Pay-As-U-Roam service GPRS LTE VAS Using a LTE supported device 5. Will I be charged a different rate for pay per use on LTE roaming? No, you will be charged at the prevailing pay per use rates. Please refer to www.singtel.com/roamingrates for more information. 6. Which are the supported devices for LTE roaming? These are some of the supported devices. Note: This list may be updated by Singtel without prior notice. For new handset models, please refer to www.singtelshop.com for more information. Brand Model Apple iPhone 5 / 5S / 5C BlackBerry BB Z10 / Q10 / Q5 / Z30 LTE HTC One SV / One XL / One / One Max HTC 8X / Butterfly S / Desire 601 Huawei P1 Huawei Mediapad 7 Youth / MediaPad 10 Link LTE Huawei Ascend P1 LTE / Ascend P2 LTE LG P936 / E975 LG Optimus F5 LTE / Optimus F5 Non-Camera LG Optimus G / Optimus G Pro / G2 LTE Nokia Lumia 820 / Lumia 920 / Lumia 925 / Lumia 1020 / Lumia 625 Samsung Galaxy SII LTE / SIII LTE / S4 LTE Samsung Galaxy S4 Active with LTE Samsung Galaxy Note LTE / Note II LTE / Note 3 LTE Samsung Galaxy ACE 3 LTE Samsung Galaxy Note 10.1 LTE / Note 8.0 with LTE Samsung Galaxy Mega 6.3 with LTE Samsung Galaxy Tab 3 10.1 LTE / Tab 3 7.0 LTE Sony Xperia V / Z / SP / Z Ultra / Z1 7. Can I use the dongle or tablet for LTE roaming? Yes. The device must be LTE supported to access LTE roaming. Please check with your device manufacturer to determine if your device is LTE supported. In addition, please ensure that you have the pre-requisites indicated in Question 4. 8. Is there a guaranteed speed for LTE roaming? The connection speed is dependent on the Visitor Network’s coverage of the partner operator. Customers may connect back to the 3G network if you are not located within the partner operator’s LTE coverage. 9. Do I need to change any settings on my device to enjoy LTE roaming? Please perform the following steps in order to enjoy LTE roaming: Check that the following Data Roaming settings are enabled o Your device setting o ‘Roaming Settings’ within My Singtel app Check that LTE network setting is enabled on your device Manually select and connect to preferred network. 10. Are Multi-SIM users able to use LTE roaming with multiple devices? You may not be able to use LTE roaming on all your devices as it is subjected to foreign operator’s network restrictions. Note: Multi-SIM customers will incur data roaming charges on a per SIM card basis. For instance, a customer with data roaming switched on for 2 devices (with data roaming usage detected on both devices) will incur charges on both SIM cards. .
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