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E-Government Policy, Strategy and Plan of Action That Supports the Developmental Vision of the Government and People of Belize

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E-Government Policy, Strategy and Plan of Action That Supports the Developmental Vision of the Government and People of Belize 0 ACKNOWLEDGEMENTS This E-Government Policy is the result of extensive national consultations with stakeholders representing a majority of sectors, interests, demographics and perspectives. A list of consultant activities, meetings and consultations may be found at Appendix I of this document. The CTU is particularly grateful for the contributions and valuable comments of colleagues in the project team, notably Dr. Annalee Babb, Mr. Gary Kalloo, and Professor Thomas Andersson. Special acknowledgment to the Belize Local Team that consists of the staff of Central Information Technology Office (CITO), Ministry of Finance, and the Ministry of Energy Science Technology and Public Utilities. 1 LIST OF ACRONYMS C2C Citizen-to-Citizen CSIRT Computer Security Incident Response Team C2G Citizen-to-Government EWGs Expert Working Group CAC Community Access Centres CITO Central Information Technology Office CARICOM Caribbean Community C2G Citizen-to-Government CIO Chief Information Officer G2E Government -to- Employees CTU Caribbean Telecommunications SME Small and Medium-Sized Enterprises Union G2B Government-to-Business GCI General Communication Inc. G2C Government-to-Citizen HDI Human Development Index G2G Government- to-Government HDR Human Development Report GIS Geographical Information Systems GDP Gross Domestic Product GoB Government of Belize MTDs Medium-Term Development Strategy GOVNET/GWAN Government Wide Area Network WOG- Whole Of Government Enterprise EA Architecture ICT Information and Communication HIPCAR Harmonisation of Regional ICT-Related Technology Legislation NRI Networked Readiness Index ToR Terms of Reference PMS Performance Management System VOIP Voice over Internet Protocol PPP Public Private Partnerships WAN Wide Area Network R&D Research and Development WEF World Economic Forum SLA Service Level Agreement ToR Terms of Reference SMS Short Message Service VOIP Voice over Internet Protocol SoW Scope of Work WAN Wide Area Network 2 TABLE OF CONTENTS LIST OF ACRONYMS ................................................................................................................................................................. 2 EXECUTIVE SUMMARY ............................................................................................................................................................. 5 1. INTRODUCTION ............................................................................................................................................................. 5 2. E – GOVERNMENT ANALYSIS KEY FINDINGS ......................................................................................................... 6 3. STRATEGIC INTERVENTION AREAS ........................................................................................................................... 8 4. STRATEGIC FRAMEWORK ......................................................................................................................................... 10 5. VISION & MISSION ..................................................................................................................................................... 16 6. GOVERNANCE FRAMEWORK .................................................................................................................................... 17 7. CHANGE MANAGEMENT ........................................................................................................................................... 18 1.0 INTRODUCTION ...........................................................................................................................................................20 1.1 ICT IN THE 21ST CENTURY: A WHOLE NEW WORLD .................................................................................................................. 20 1.2 UNDERSTANDING E-GOVERNMENT ......................................................................................................................................... 23 1.3 GOVERNANCE WITH PEOPLE IN MIND: 3 CONCEPTUAL FRAMEWORKS ......................................................................................... 26 1.3.1. THE SIX-LAYERED MODEL OF SOCIETAL ACCESS ......................................................................................................................... 26 1.3.2. AN ‘UNBROKEN CHAIN OF PROOF’ FOR E-GOVERNMENT ............................................................................................................ 28 1.3.3. 7 CORE FUNCTIONS OF GOVERNMENT (+1) ........................................................................................................................... 29 2.0 THE SPECIAL BRAND THAT IS BELIZE ............................................................................................................................30 2.1 THE BELIZE FACTOR .............................................................................................................................................................. 31 2.2 NATIONAL DEVELOPMENT CONTEXT ....................................................................................................................................... 31 2.3 KEY FINDINGS ..................................................................................................................................................................... 35 2.4 THE CENTRAL INFORMATION TECHNOLOGY OFFICE (CITO) ......................................................................................................... 38 3.0 ICT SITUATION ANALYSIS .............................................................................................................................................39 3.1 BELIZE TECHNOLOGY STANDINGS ............................................................................................................................................ 40 3.2 SELECTED BENCHMARKS ON 3 DIMENSIONS ............................................................................................................................. 41 4.0 E-GOVERNMENT POLICY FRAMEWORK .......................................................................................................................45 4.1 VISION AND MISSION ........................................................................................................................................................... 46 4.2 GUIDING PRINCIPLES ............................................................................................................................................................ 46 4.3 CORE POLICY OBJECTIVES AND CORRESPONDING POLICY STATEMENTS ......................................................................................... 47 4.3.1 PUBLIC SECTOR INFRASTRUCTURE DEVELOPMENT ...................................................................................................................... 50 4.3.2 CREATIVE REGULATORY REFORM ............................................................................................................................................ 51 4.3.3 TARGETED HUMAN CAPACITY DEVELOPMENT ........................................................................................................................... 52 4.3.4 IMPROVED GOVERNMENT EFFICIENCY ..................................................................................................................................... 53 4.3.5 EFFECTIVE CROSS-FUNCTIONAL COLLABORATION ....................................................................................................................... 54 4.3.6 ENHANCED NATIONAL SECURITY ............................................................................................................................................. 54 4.3.7 QUALITY SOCIAL SERVICES ..................................................................................................................................................... 55 3 5.0 E-GOVERNMENT INSTITUTIONAL FRAMEWORK ..........................................................................................................57 5.1 E-GOVERNMENT MODELS ..................................................................................................................................................... 57 5.2 PROPOSED GOVERNANCE FRAMEWORK ................................................................................................................................... 59 5.3 CHANGE MANAGEMENT ....................................................................................................................................................... 60 CONCLUSION ..........................................................................................................................................................................62 APPENDIX I .............................................................................................................................................................................63 REFERENCES ............................................................................................................................................................................64 4 EXECUTIVE SUMMARY 1. INTRODUCTION E-Government is about utilizing Information and Communication Technology (ICT) to bring the Government closer to its people through major improvements in the delivery of Government services. In recognition of this need the Government of Belize through its Central Information Technology Office (CITO), Ministry of Finance and Economic Development has engaged the services of the Caribbean
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