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Annual Report & Accounts • 2019 • annual report & accounts • 2019 • Climate change is our responsibility Let’s keep the world our home Annual Report & Accounts 2019 Contents Strategic Report Why we exist: Let’s keep the world our home 4 How we achieve our purpose & CSR: Powering a cleaner, greener future together 16 What we do to achieve our purpose & CSR: Empowering you to use, share, generate and store clean energy 34 Governance Report Board of Directors 58 Governance & Directors’ Report 60 Audit & Risk Report 71 Nomination & Remuneration Report 75 Independent Auditors’ Report 88 Financial Statements Consolidated Statement of Comprehensive Income 97 Consolidated Statement of Financial Position 98 Parent Company Statement of Financial Position 100 Consolidated Statement of Changes in Equity 102 Parent Company Statement of Changes in Equity 103 Consolidated Statement of Cash Flows 104 Parent Company Statement of Cash Flows 105 Notes to the Financial Statements 106 Contents 1 Strategic Report Why we exist: Let’s keep the world our home Our purpose and manifesto 5 2019 achievements 6 Chairman’s statement . 8 The business model 10 Ohief Executive Officer’s review. .13 How we achieve our purpose & CSR : Powering a cleaner, greener future together Strategic review 18 Key performance indicators 22 Operating review 25 Key risks 28 Chief Financial Officer’s review 32 What we do to achieve our purpose & CSR: Empowering you to use, share, generate and store clean energy A regenerative business 36 Our environmental impact 38 Our social impact 50 2 Good Energy Annual Report 2019 Why we exist: Let’s keep the Our purpose world our home climate change is our responsibility. Report Strategic let’s keep the world our home. Our manifesto Foreword from our CEO and Founder, Juliet Davenport We believe that everyone deserves a future on our home planet. 2019 marked 20 years since I founded Good Energy, with the explicit purpose of fighting climate change. It was also the year that the rest of the world stood up and joined the fight. Greta Thunberg’s global Swimming in our rivers, walking in the forest or simply breathing climate strike movement, David Attenborough addressing climate change on BBC prime time, the UK clean air should always be an option; for us, for our children and for government declaring a climate emergency and setting a net zero target. Our purpose of tackling climate change became well and truly mainstream. But the challenge of how we deliver it remains. their children. The clean energy grid we need to tackle climate change will be distributive. People generating, using, sharing and storing their own power. In 2019 we accelerated our investment in clean technologies to help change the way people engage with energy – from how they use it in the home to how they travel. We know that to keep the planet our home we have to get to 100% We have invested in systems that will enable us to serve more customers, with more services, at a renewable energy. So that’s what we are working towards every lower cost. single day. Report Governance To empower more households and businesses to choose to use genuinely renewable power today, we had success in 2019 in calling for more transparency in the energy market. We were given the highest green rating from Which? magazine and saw Ofgem acknowledge that they intend to address the We exist to give you the ability to generate your own power, not problem of consumers being misled by greenwashed tariffs. just buy ours. No one owns the sunshine, the wind or the rain, so Informing all of this is our new manifesto. This is a bold expression of who we are and our purpose, for a decade in which the world must achieve unprecedented cuts to carbon emissions. let’s share it. 2020 will be a crucial year. While in the UK a net zero goal has been set, how the country will achieve it is the real test. Of course, since that goal was set, societies have undergone dramatic changes to counter the Our goal is to turn every home and business into its own clean COVID-19 pandemic. National lockdowns have caused carbon emissions to drop. But temporary reductions are not enough. Global governments must prioritise green economic recovery that enables sustained power station. Get your clean energy from families and businesses emissions reductions and cleaner, greener societies. in your local community. Power generated by people like you, for Last year I spoke at the United Nations Conference of Parties (COP25) of Good Energy’s role in pushing the perceived limits of what is possible — proving that 100% renewable can be done. COP26 is due to take people like you. place in Glasgow, where the world’s governments will assess progress on the Paris agreement. As the UK’s climate action takes centre place on the global stage, we will continue to prove that 100% renewable is possible and necessary. Our time is now. We believe that we all have our part to play. We do ours not only by This 2019 Annual Report and Accounts sums up a fantastic year for Good Energy. Together with our empowering you to buy and share clean energy but also by investing investors, people, customers and generators, we are continuing to help tackle the climate crisis. in clean technologies. Financial Statements We must be bold, stand up and take action to tackle climate change. We are more powerful together with our customers, generators, shareholders, partners and people. Juliet Davenport Founder and Chief Executive Officer We invite you to stand up with us. 4 Good Energy Annual Report 2019 StrategicStrategic Reportreport 5 2019 achievements Putting the business on a firm footing for the future Strategic Report Strategic Customer numbers Commenced increased next generation overall with Smart Meter business roll out supply Investment growing 33% in ZapMap, a Juliet Report Governance catalyst for the Sold Davenport energy sharing Brynwhilach spoke at economy and at solar farm into COP25 of the forefront of EV community Good Energy’s market growth ownership Green role in pushing but continuing credentials the perceived One point to be the PPA recognised limits of what EV charging offtaker for by OFGEM is possible proposition the site Continued for businesses reduction in launched underlying debt 32.5% growth in domestic FIT Financial Statements Investment in registrations Awarded highest market-leading following surge green rating by customer service in registrations Which? in their platform, Kraken, before the investigation into HAVEN trial to enable growth scheme closure in green energy completed in domestic supply Q1 2019 tariffs revealing battery storage savings 6 Good Energy Annual Report 2019 Strategic Report 7 Chairman’s statement In 2019, we had another year of good performance to protect our employees and continue to deliver in January 2018, becoming responsible for finance, as we continued to deliver against our stated strategy products and services for our customers. trading, legal and investor relations. His previous roles and shift to the energy world of the future. We include senior financial and commercial positions at We have seen no significant financial impact from the Report Strategic continue to demonstrate our resilience to changing Centrica, British Gas, Serco and Avis Europe. Rupert coronavirus (COVID-19) outbreak to date. This is due and difficult markets and remain well positioned began his career as an accountant for PwC and is to a strong starting cash position and cash collections both financially and operationally. We made tangible a Fellow of the Institute of Chartered Accountants in in Q1 2020; the offset of demand impacts between investments in our future strategy, progressing in our England and Wales. Domestic and Commercial supply; mitigations in transition to providing technology enabled energy place for potential cashflow issues; and successful We are proud that we continue to live our values as services for the generation, supply and sharing of business continuity plans. However, we continue a company and our board composition has an equal 100% renewable clean power for all. to monitor the situation closely while planning for representation of men and women. Diversity and a range of scenarios including changes to current inclusivity are principles which we are passionate Our Market: opportunities and challenges government guidance or policy. I believe that as about and continue to promote throughout the Looking back, we saw a significant amount of a business our financial and operational resilience company. We now have a Board in place to guide uncertainty: Brexit negotiations, parliamentary inertia provides us with the flexibility to handle significant and oversee the company to meet its strategic and a sense of constant macroeconomic volatility market volatility. We have a good cash position, a objective and goals. dominated the landscape. Recent events have only high proportion of our customers paying by Direct served to heighten this. Following genuine signs of an Debit and an operating model which can handle Dividend economic resurgence in 2020, the ongoing impact of remote working. coronavirus (COVID – 19) has become a global issue. Alongside our ongoing investments, we aim to Strategic developments deliver a progressive dividend policy. The policy has We are witnessing unprecedented actions from both the objective of increasing the dividend over time as governments and businesses: The Bank of England As a Board, a key area of focus is to create and profitability grows to provide an appropriate return slashing interest rates, tangible impacts on global deliver a strategy to navigate the many challenges to shareholders. We remain mindful of maintaining supply chains and many countries in lockdown from and opportunities the business faces. We have and balancing the ability to invest in long-term March 2020. Whilst these remain highly uncertain to ensure that the business is well positioned to growth opportunities.
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