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Tfl Annual Report and Statement of Accounts 2019/20

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Tfl Annual Report and Statement of Accounts 2019/20 Annual Report and Statement of Accounts 2019/20 – 29 July 2020 Contents 03 Corronavirus 23 Delivering the Mayor’s Transport Strategy 05 20 years of serving London 24 Healthy Streets and healthy people 07 Making every journey matter 32 A good public transport experience 08 Mayor’s message 42 New homes and jobs 09 Commissioner’s foreword 46 Our people 10 Chief Finance Officer foreword 49 Remuneration Report 11 Cutting our costs 69 Statement of Accounts 12 Advancing Crossrail 200 Key Elements of TfL’s Governance Framework 13 Our scorecard 203 TfL Board members 2019/20 15 Year at a glance 204 Membership of TfL committees and panels 206 TfL members attendance 2019/20 Where you see this icon we have highlighted a milestone in delivering better transport over the 20 year history of Transport for London. Annual Report and Statement of Accounts 2 Coronavirus The coronavirus pandemic has changed the landscape of transport in London Streetspace gives more space for Londoners to walk and cycle in London We have tragically lost 44 colleagues to timeframe, we saw a 95 per cent reduction In addition, we have recently introduced Next year’s Annual Report will provide COVID-19, and our thoughts are with their of passengers using the Tube and rail new walking and cycling facilities via the more detail on this and the impact on family, friends and colleagues. From the services and an 85 per cent reduction of Mayor’s Streetspace for London plan. our business. It will also describe what very start of this crisis, we have worked passengers on London Buses. Our focus has been done to make our network safe tirelessly to make using our network as was on providing transport for NHS Our response to the coronavirus pandemic for those who have no alternative but to safe as possible for our customers, staff and key workers while also dealing with has been set out at public sessions of the use public transport. We will share how and contractors, while following advice absences among our own staff due to Transport for London (TfL) Board and its we have navigated supporting London’s from the Government. Nothing is more shielding, self-isolation and illness. panels and committees, through continued recovery that is happening at the time of important to us. scrutiny from the London Assembly and this report’s publication. As restrictions on travel were gradually through extensive public communication. In mid-March, the country was asked to eased by Government, we worked We reached an initial financial agreement The stories and achievements outlined in stay at home and only leave the house extremely hard to restore our services to with the Government on 15 May 2020 this year’s Annual Report reflect the period for essential journeys, and we used every pre-pandemic service levels as quickly as following the unprecedented fall in our before the coronavirus pandemic and do communication channel at our disposal possible, while making major changes to revenues caused by COVID-19. not include changes that might have taken to promote this message. Within a short the network to enable social distancing. place since the end of March 2020. Annual Report and Statement of Accounts 4 20 years of serving London 2000 2001 2003 • Transport for London (TfL) is created • The first Mayor’s Transport Strategy • London Underground becomes part of As TfL turns 20, we on 3 July 2000 as the new transport is published focusing on reducing the TfL in July 2003. A plan to upgrade and authority for London. We become number of casualties on London’s roads improve reliability on the Tube, expand look back at some key responsible for London Buses, Croydon the most crowded stations and introduce Tramlink (London Trams), the Docklands • The London Road Safety Plan is step-free access is published events in transforming Light Railway (the DLR), London River launched with targets to reduce the Services, Victoria Coach Station, Street number of people killed or seriously • The Oyster card is launched, enabling London’s transport management and the Public Carriage injured on roads by 40 per cent over 10 people to navigate London without a Office (Taxi and Private Hire) years (57 per cent reduction achieved) paper ticket • We assume responsibility for the • Congestion Charge is introduced, helping licensing of private hire operators, to reduce high traffic flow and minimise becoming the largest licensing authority air and noise pollution in the central in the country London area and raise investment funds for London’s transport system 2005 2007 2010 • London wins its bid to host the 2012 • London Overground is launched and runs Olympic and Paralympic Games 400 trains per day • On 7 July, 52 people were killed and 782 • The Tube carries one billion passengers in • London’s first cycle hire scheme is injured in one of the worst terror attacks a single year for the first time launched with 5,000 cycles and 315 in Britain’s history. Our staff are able to docking stations across the City of get the transport network working again • We become an early adopter of the Open London and eight London boroughs quickly. The bus network was running Data initiative, providing free open data through central London the same day and to the public and actively encouraging the • The first S-stock trains come into service 85 per cent of the Tube network – with use of data by third-party developers on the Metropolitan line and are the first the exception of the bombed sections – trains on the network to be walk-through was running the next morning and have air conditioning Annual Report and Statement of Accounts 5 2012 2013 2014 • London hosts the 2012 Olympic and • London marks the 150th anniversary • We launch new live travel data, bringing Paralympic Games from July to of London Underground. Along with together information about all transport September. On 7 August, the day Great the London Transport Museum, we modes. This is used more than 250 Britain reached its 48-medal target, more run steam trains along routes of the million times in the first year than 4.5 million customers travelled on original London Underground, which the Tube opened in 1863 • Contactless payment options are extended beyond use on buses and accepted on the • Turner Prize winning artist Mark Tube, London Trams, the DLR, London Wallinger creates Labyrinth – a multi- Overground and some National Rail part work installed in every one of the stations where Oyster card is accepted Tube’s 270 stations 2016 2018 2019 • Night Tube is launched in August, • On 9 November, tragically seven people • The latest Mayor’s Transport Strategy is • To tackle poor air quality, the Ultra Low enabling all-night travel on Friday and were killed and more than 50 injured after published, including the ambition that Emission Zone (ULEZ) begins in April. Saturday nights. Around 7.8 million a derailment at Sandilands tram stop in 80 per cent of all journeys should be Vehicles that do not meet minimum customers use it in the first year, south London. We focused on preventing made by walking and cycling or by public standards must pay a daily charge to drive boosting London’s economy by £171m this type of incident ever happening again transport by 2041 in the Congestion Charge zone and a number of safety measures were • The Mayor’s Hopper fare begins, with put in place following recommendations • The Vision Zero action plan is published, • The Direct Vision Standard is launched unlimited journeys on London’s bus from the RAIB (Rail Accident Investigation setting out the Mayor’s plans to reduce in October, aiming to stop heavy goods and tram network within one hour now Branch). This included retrofitting the number of deaths and serious injuries vehicle’s (HGV) blind spots that can cause costing £1.50 emergency lighting on every tram and on London’s road and transport network death and serious injury. HGVs must installing automatic braking systems to to zero by 2041 meet the minimum rating of the standard be rolled out to the whole fleet before they can operate in London Annual Report and Statement of Accounts 6 Making every journey matter ‘ We have continued to work to deliver the Mayor’s Transport Strategy, with Healthy Streets and healthy people being at the heart of what we do. We have launched the Ultra Low Emission Zone and increased our cycling infrastructure’ Alex Williams, Director of City Planning Annual Report and Statement of Accounts 7 Mayor’s message ‘ The safety of TfL employees, colleagues By ensuring a sustainable recovery from the and commuters pandemic, we will also tackle London’s toxic air remains a top priority and we will continue to do all we can to Transport for London (TfL) celebrates its more Tube stations now having step-free 20th anniversary this year. I am grateful for access, and work underway for more. protect their health.’ London’s transport workers who have been delivering the significant improvements The coronavirus outbreak and the need we’ve seen to travel in that time. for lockdown has inevitably had huge consequences for TfL’s revenue, with fares Sadly, at the time of writing, we know that income falling by 90 per cent. Prior to 44 of our transport colleagues from TfL the coronavirus outbreak, we had made and its partner organisations have died huge progress putting TfL’s finances on a from COVID-19, including six who worked stronger footing. In the last four years, we Sadiq Khan directly for TfL. As Mayor, I want to pay managed to reduce the operating deficit Mayor of London tribute to them for their service and by 71 per cent on a like-for-like basis and express my heartfelt condolences to their to increase cash reserves by 16 per cent, at loved ones.
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