WHO
CANADIAN PUBLICATION MAIL PRODUCT SALES AGREEMENT #40063470 WHO The 2013 Who’s WhoMarket Almanac THE MAGAZINEFORHOTELEXECUTIVES/ ’ S OCTOBER-NOVEMBER 2013$20 hoteliermagazine.com WHO OWNS A DETAILED CHART DELINEATING THE HOTEL INDUSTRY PLUS THE PULL-OUT OF CANADA’S POSTER WHAT? OWNERSHIP STRUCTURE
STAYING AGILE IS CRITICAL. FORTUNATELY, OPENING MORE THAN , NEW* HOTELS HAS KEPT US IN SHAPE.
In the past five years, Hilton Worldwide has opened more than , new hotels around the world, bringing us to more than , hotels in countries today.* In Canada, we have hotels open from coast to coast with a growing pipeline of over signed projects. Impressive growth, made possible by our ability to adapt to the world’s increasingly complex business environments. As a result, we’ve developed a wealth of experience creating and operating the most awardwinning portfolio of hotels in the industry. Not a bad workout for a yearold. For development opportunities in Canada, please contact Tom Lorenzo, Vice President and Managing Director of Development +, [email protected], and Je Cury, Director of Development +, je[email protected]. STAY AHEAD hiltonworldwide.com
*From January to January Hilton Worldwide
• FILE PATH: Hilton:01_STUDIO_DESIGN:B2B12004_STUDIO_DESIGN:B2B12004_SD100_HltnFrnchs_DvlpmntMdiaPlan:B2B12004_SD100_01_DOCS:B2B12004_SD100_Hotelier_Ad_Canada.indd • KEYLINES DO NOT PRINT 1 B2B12004-SD100 B2B12004_SD100_Hotelier_Ad_Canada.indd App/Vers. InDesign CS5.5 7.5.2 Printed at 2-22-2013 10:22 AM Saved at 2-22-2013 10:22 AM from Graphics Mac Pro 400513 by Lauren Kleiman / Dennis Swiec Printed At None
Job info Notes Colors / Fonts / Links Client Hilton None Inks: Cyan, Magenta, Yellow, Black Live 7.125” w x 9.875” h Fonts: Fedra Sans Alt Pro (Book, Medium) Trim 8.125” w x 10.875” h Links: c160471_A_Comp_v2_1.psd (CMYK; Bleed 8.625” w x 11.375” h 509 ppi; 58.83%), Bb_Single_Horiz_rev_CS3. Keywords eps (79.79%), HiltonWW HORIZ Bevel 4C Description Hotelier Logo KO type_CS3.eps (44.95%) None COLLATERAL Approvals AE CW AD PP GP PRF VP VP 350 N. Orleans, 5th Floor, Chicago, IL 60654 • 312.943.0900 Volume 25, Number 7 // October-November 2013 Contents
Features
HOTEL BRANDS 7 LISTINGS 11 DIRECTORY
OWNERS & DEVELOPERS 19 LISTINGS 24 DIRECTORY
MANAGEMENT COMPANIES 29 LISTINGS 33 DIRECTORY
35 ARCHITECTS & DESIGNERS 37 CERTIFIED VALUATION CONSULTANTS 38 CONSTRUCTION COMPANIES 40 CONSULTANTS 42 HOTEL BROKERS 44 HOTEL LODGING REITS 46 PURCHASING COMPANIES 46 SOURCES OF FUNDING
Departments
2 EDITOR’S PAGE/ MASTHEAD 3 CHECKING IN
Scan to view our website
hoteliermagazine.com OCTOBER/NOVEMBER 2013 HOTELIER 1 EDITOR’S PAGE
THE ART OF COLLABORATION n the hotel world, collaboration is more MITCH KOSTUCH | PRESIDENT & GROUP PUBLISHER than a requirement, it’s an art. As Chris- [email protected] tiane Germain, co-president of Groupe I ROSANNA CAIRA | EDITOR & PUBLISHER Germain Hospitalité, said last month while [email protected]
speaking on the topic of collaboration at MARGARET MOORE | ART DIRECTOR a Women’s Executive Network gathering [email protected]
in Toronto, most people don’t realize that BRIANNE BINELLI | ASSOCIATE EDITOR when a doorman welcomes a guest, there are [email protected] JACKIE SLOAT-SPENCER | ASSISTANT EDITOR about 17 other employees contributing in [email protected]
some way to that greeting. “It’s a business of MAYA TCHERNINA | WEB COMMUNICATIONS details,” she told the crowd. SPECIALIST Interestingly, as surprising as it may seem, [email protected] while hospitality is a highly competitive DEREK RAE | PRODUCTION MANAGER field, hotel managers collaborate with the competition. Sound strange? [email protected]
Think again. Hoteliers regularly share information and data on their hotels BRENDA JAMES | SALES & MARKETING MANAGER — via third-party analysts — with their competitive set, so the industry at [email protected]
large can better understand its successes and its challenges. “Each hotelier JIM KOSTUCH | DIRECTOR knows what the other is doing,” Germain said. “We know if the destination [email protected] is doing well.” CIRCULATION PUBLICATION PARTNERS [email protected] (905) 509-3511 Not surprisingly, Germain, and other hoteliers acknowledge success is contingent on many factors and many individuals, including employees ELSIE REDEKOPP | ACCOUNTING [email protected] and suppliers who work behind the scenes — the purveyors of food and equipment, architects, designers and, of course, the financiers who bring TINA DIMITROPOULOS | EXECUTIVE ASSISTANT [email protected] projects to fruition. Without the input and collaboration of these suppliers, who provide products, funds, information and expertise in their respective ADVISORY BOARD: fields, hoteliers would fall short of achieving their goals. David I. McMillan, AXIS HOSPITALITY INTERNATIONAL; Bill It’s that spirit of collaboration and cooperation that’s highlighted annual- Stone, CBRE; Anthony Cohen, GLOBAL EDGE INVESTMENTS; Christiane Germain, GROUPE GERMAIN ly in our special “Who’s Who Almanac” issue and on our “Who Owns HOSPITALITÉ; Lyle Hall, HLT ADVISORY INC.; Charles What?” poster (see this month’s insert). The featured listings and directory Suddaby, HOSPITALITY & GAMING GROUP CUSHMAN & WAKEFIELD LTD.; Scott Allison, MARRIOTT HOTELS provide a glimpse into the Canadian hotel world and a look at the compa- CANADA; Ryan Murray, NIAGARA’S FINEST INNS (NFI); nies that help make this industry vibrant and dynamic. Additionally, the Drew Coles, OXFORD PROPERTIES; David Larone, PKF CONSULTING INC.; Geoffrey Allan, PROJECT CAPITAL much-anticipated “Who Owns What?” poster provides a broad overview of MANAGEMENT; Stephen Renard, RENARD INTERNATIONAL who the industry’s players are, while highlighting how they’re connected to HOSPITALITY & SEARCH CONSULTANTS LTD.; Anne Larcade, SEQUEL HOTELS & RESORTS; Michele McKenzie, THE one another. Think of it as an industry “family” tree of sorts. CANADIAN TOURISM COMMISSION; Michael Haywood, Though the “Who Owns What?” poster was introduced to help our THE HAYWOOD GROUP; David Mounteer, THE THOMPSON editorial department better understand and navigate the inter-connectivity HOTEL, TORONTO; David Whitaker, TOURISM TORONTO of the hotel world, the poster has taken on a life of its own, becoming a HOTELIER is published eight times a year by Kostuch Media Ltd., 23 Lesmill Rd., Suite 101, Toronto, Ont., mammoth annual undertaking that aims to visually delineate how each M3B 3P6, (416) 447-0888, Fax (416) 447-5333. All rights brand is connected to other brands, owners, developers and management reserved. Subscription rates: Canada: $25 per year, single issue $4, U.S.A.: $30 one year; all other countries $40 per year. Canadian companies. While the project is painstaking in the level of detail and infor- Publication Mail Product Sales Agreement #40063470. Member mation required to ensure its accuracy, and requires months of research and of: Canadian Circulations Audit Board, the American Business Media and the Canadian Business Press. We acknowledge the proofing, it clearly underscores that in the interconnected world of hotels, financial support of the Government of Canada, through the no brand is an island. Canadian Periodical Fund (CPF) for our publishing activities. Printed in Canada on recycled stock. ROSANNA CAIRA Editor and Publisher [email protected]
FOLLOW US: For daily news and announcements: @hoteliermag on Twitter and Hotelier magazine on Facebook.
2 OCTOBER/NOVEMBER 2013 HOTELIER hoteliermagazine.com CheckingTHE LATEST INDUSTRY NEWS FOR HOTEL EXECUTIVES FROM CANADA AND AROUNDIn THE WORLD CALLING CORPORATE
Clients who book business travel have upped their demands on extended-stay properties, according to Paige Francis, VP, Global Brand Management, Specialty Select Brands for Starwood Hotels & GREEN POWER Resorts Worldwide. “What we are seeing The eco-conscious Element by Westin lands in Canada is that corporate customers are looking BY JACKIE SLOAT-SPENCER for green practices, so that’s become more important on the corporate side t was an unusual celebration last month when executives from Starwood for meetings or corporate contracts. Hotels & Resorts, hotel employees and Vaughan, Ont.’s Mayor Maurizio [Corporate bookers] are asking what the IBevilacqua pedalled to oblivion on stationary bikes, creating enough kinetic company is doing to mandate that.” energy to power a TV, during a digital ribbon-cutting ceremony. This eco-friend- ly stationary bike is just one of many features at the new Element Vaughan GREEN HALO Southwest, the first Element by Westin property in Canada. “It is a thrill to represent a green hotel that does the right thing every day. From our in-room water filters, to our saltwater pool, we continue to take a green approach in everything we do,” says John Caneco, GM of the Vaughan, Ont.-based property, managed by Atlific Hotels and owned by Zzen Group. The 152-room extended-stay hotel is designed to encourage social interac- tion with lounging spaces in the lobby and an outdoor patio with self-serve grills. And, many of the details are green-friendly (of course), including 16-foot windows that channel natural light and energy-efficient rooms with lighting sensors. It also offers a bikes-to-borrow program, three ChargePoint Electric Car Stations and a fitness room where guests can use “pedal power” to charge their There’s a fine line between trying to electronic devices. The lobby features a complimentary “Rise” breakfast program conserve water and giving your guests the with healthy options such as egg-white wraps and a “Relax” evening reception impression they’re going to emerge from program. “We are catering to that healthy, active traveller who doesn’t want to the shower with shampoo in their eyes. change their routines on the road just because they are travelling,” says Paige “If you start advertising you have low-flow Francis, VP, Global Brand Management, Specialty Select Brands for Starwood showerheads,” people have a negative Hotels & Resorts Worldwide. impression, says Paige Francis, VP, Global And, although Element hotel bosses are mandated to pursue LEED certifica- Brand Management, Specialty Select tion and create the most “green” environment possible, there’s also no skimping Brands for Starwood Hotels & Resorts on the essentials. Each room includes a 42-inch TV, a Westin-branded Heaven- Worldwide. “When people stay at Element ly Bed, free Wi-Fi and spa-inspired bathrooms. More guests will soon get to try and have the rainfall-shower experience it out, with news that the Element Vancouver Metrotown is slated to open in and then find out it’s low-flow, it’s a totally 2014, and the Element Calgary Airport South is set to open in 2016. different dynamic for them.” hoteliermagazine.com OCTOBER/NOVEMBER 2013 HOTELIER 3 LET’S GET DIGITAL SHAKING IT UP The tablet has arrived tableside, with a plethora of applications (Android and Apple) that will change the way diners order meals by linking to existing POS systems or the cloud. There Wyndham Hotel Group’s 2013 Global Conference attracted nearly 6,000 are at least two ways a tablet can be used in a hoteliers and suppliers to Las Vegas in September to discover new designs and restaurant — to take orders or replace a menu. upgrades to its brands. Executives introduced a new prototype for Microtel In the first case, the tablet gives the server Inn & Suites by Wyndham, which features a spacious lobby with more seating access to menu item details, while also offer- ing additional pop-up upsells. This technology and communal workspaces, a Micro mart option and walk-up business centre. allows servers to spend more time on the floor Guestrooms include three new colour schemes, a new furniture package, a since orders are automatically printed in the redesigned guest bathroom with contemporary vanities and a wet-bar design in kitchen. And, once the order is ready, the tablet suites. Meanwhile, execs unveiled a modern room and lobby design for Travelo- can be programmed to alert the waiter. On the dge hotels as well as adding a new Travelodge Bear Claw breakfast item to its other hand, when a tablet replaces a menu, menu. And, Days Inn launched its Dayfit program, offering enhanced fitness diners can view portion details, ingredients and nutritional values as well as pictures of each facilities, which include a low-impact treadmill, elliptical cross trainer, stretch- menu item. The diner can place their order ing mat, stability ball, water cooler and medicine balls in a variety of weights. directly from the tablet or through a server. What’s more, the tablet can track the progress of the order and be used to request the bill.
FAST FACTS Rooms: 533,000 According to the Randolph, N.J.-based Hospi- tality Technology “2013 Customer Engage- ment Technology Study,” the top three uses THERE’S Properties: 6,600 of mobile apps inside hotels were for room reservations (72 per cent), non-GPS property Years: 70 searches (50 per cent) and real-time feedback STRENGTH via guest surveys (44 per cent).
* Countries: 30+ According to the Kansas City, Mo.-based IN NUMBERS MMGY Global and Harrison Group’s “2013 Portrait of Digital Travellers” study, smartphone Potential: Unlimited and tablet usage among U.S. leisure travellers has grown exponentially in the past two years. Smartphone use has increased from 23 per cent in 2011 to 62 per cent in 2013, while tablet use has grown from seven per cent in 2011 to 43 per cent in 2013.
Warren Markwart is the principal of MK2 Hospitality, Toronto, 905.206.7316 • ChoiceHotelsFranchise.ca which specializes in integrating hospital- ity technology with revenue-management strategies, guest service and business objectives. He can be reached at warren. *Source: Internal data as of 09/30/12. Data reflects open and under development properties worldwide. ChoiceHotelsFranchise.ca ©2013 Choice Hotels Canada Inc. All rights reserved. [email protected].
4 OCTOBER/NOVEMBER 2013 HOTELIER hoteliermagazine.com InBrief FASHION SHOW
Hilton Worldwide, owned by To mark its one-year the New York-based Blackstone anniversary as well as the Group LP, has filed to raise $1.25 Toronto International billion in a U.S. initial public Film Festival, held in offering...Regina is set to become September, the Shangri- a hot spot for hotel develop- La Hotel unveiled its ment, as nine new projects are new Lobby Lounge reported to begin construction wardrobe, which was over the next three years...After a created in collaboration 19-month renovation, The Coast with luxury women’s wear label Vawk, by Toronto designer Sunny Fong. The Canadian Inn has reopened as new design draws inspiration from the hotel lobby decor, the cultural heritage of the new Doubletree by Hilton the designer himself and that of the hotel’s luxury Asian hospitality. “I wanted Kamloops in Kamloops, B.C., the design to reflect a hybrid of my brand and what I feel Shangri-La Hotel, featuring a revamped food-and- Toronto represents. I was inspired by the artwork in the lobby, the Ming vase beverage concept with Citrus tea library and the ornithological theme that is prevalent in the hotel and the Restaurant and Lounge, an Zhang Huan ‘Rising’ sculpture,” said Fong of his inspiration. “When I met with all-day restaurant, and renovated Richard Cooke, we wanted something that seemed almost theatrical, so natural- public spaces and guestrooms… ly I knew the silhouette had to be both sophisticated and sexy. I felt my desire Vancouver’s Executive Hotels to custom create a bold graphic print inspired by the Ming vase would make a and Resorts is taking its Le dramatic statement.” The design of the dress borrows from traditional Asian Soleil brand to Manhattan, N.Y., design and architecture with shoulders reminiscent of pagodas found in Chinese constructing the flagship Execu- gardens, whilst the silhouette is a sleeker version of the traditional qipao with a tive Hotel Le Soleil New York, mandarin collar. Vawk designs have been showcased on red carpets worldwide, which is expected to open in late including the Cannes International Film Festival, the Grammy Awards and the 2014...There’s a new contender People’s Choice Awards. — Rosanna Caira at the Calgary airport, as the Radisson Hotel & Confer- ence Centre Calgary Airport East opened to the public last month, offering 120 guestrooms, a spa, a fitness centre, and more than 10,000 sq. ft. of meeting and banquet space…The Four Seasons team is bringing the brand’s cuisine to the streets with the launch of a food truck, which is touring select cities in the U.S. until Nov. 10...The Rosewood Hotel Georgia in Vancouver has received five stars on the 2013 “Forbes Travel Guide”... Howard Johnson Canada Franchise Systems Limited has announced its 2012 top perform- ers, including Howard Johnson Hotel by the Falls in Niagara Falls, Ont. (Property of the Year); George Chifor, GM of the Howard Johnson Plaza Hotel in Windsor, Ont. (GM of the Year); and Hôtel Howard Johnson in Montreal (Most Improved Product). hoteliermagazine.com OCTOBER/NOVEMBER 2013 HOTELIER 5 The Sealy Difference People
FRHI, the parent company of Fairmont Hotels & Resorts, Raffles Hotels & Resorts and Swissôtel Hotels & Resorts has made several employee announcements. Jennifer Fox
is the new president, Interna- Jennifer Fox tional, of the company and will maintain her position as president of the Fairmont brand; Kevin Frid has been promoted to president, Americas; Peter French will continue in his role as president, Raffles brand, while overseeing operations for Raffles’ luxury portfolio of hotels and resorts; Jeff Senior has been promoted to EVP and chief marketing officer; Michelle Crosby has been named EVP and chief human resources officer...Tim Tindle is the new VP, Operations at Atlific Hotels. Melissa Kenney is now national director of Marketing, Tim Tindle while Michelle Candillo was e Sealy Posturepedic® is designed to eliminate pressure points promoted to marketing manager that cause tossing and turning, creating a better sleep experience for within the company...David your guests. Designed in conjunction with orthopedic surgeons and Connor is the new area manag- reviewed by the Orthopedic Advisory Board, the Sealy Posturepedic ing director for Eastern Canada features components that provide push-back support and pressure and GM of the Sheraton Centre relief, the two components of orthopedically correct design. Toronto Hotel...Jean-François Fortin is the new executive chef at the Fairmont Le Château Melissa Kenney Montebello in Montebello, Que. 1 POSTURETECH™ INNERSPRING Intelligently senses your individual movement and weight, then responds by increasing conforming support to the needs SupplySide of your back and body. 2 STAYTRUE™ COMFORT Micros Systems, Inc., a Columbia, Md.-based informa- Our special comfort layers o er advanced pressure relieving tion provider for the hospitality industry, has integrated materials to minimize tossing and turning, for luxurious PayPal into its deployed POS platforms...Multi-Systems, comfort that lasts. Inc., a Phoenix, Ariz.-based cloud services hospitality technology provider, has installed its WinPM property 3 UNICASED™ EDGE SUPPORT management system at Olds College hospitality school Provides a stable feel from edge-to-edge and allows you to in Olds, Alta...The Westin Harbour Castle has installed the Portland, Ore.-based ElevenGC guest computer sleep comfortably and undisturbed across the entire surface of solution in its lobby, which provides limited compli- the mattress. mentary access for guests as well as credit card and bill- to-room payment options…Stockholm, Sweden-based SCA, which makes Tork products, has introduced a new line of high-end hand towels, featuring an embossed leaf design…Candiac, Que.-based Cascades Tissue Group has introduced its Cascades Pink hand towels in honour of Breast Cancer Awareness month.
Absorbs and disperses pressure while www.sealyhospitality.com hoteliermagazine.com providing push-back support. 1-800-268-4414
Hotelier_MBarbieri_HV.indd 3 4/26/13 10:15:30 AM WHO’S WHO HOTELHOTEL BRANDS BRANDS COMPANY NAME CITY PROV. /STATE CANADIAN NO. OF WORLDWIDE NO. OF PROPERTIES ROOMS PROPERTIES ROOMS